Best in Buffalo NY

Update.....had to call Pynn's again, this time for a plugged kitchen drain.  Josh was there within an hour. Got the drain opened with total courtesy and professionalism!  Our go-to plumber!

I used Yelp's Request a Quote feature and they came out and quoted a job to run hot & cold water, a drain line, and two gas lines up to my kitchen to hook up a washer & dryer as well as a new stove.

The estimate was done in a timely manner and was professional. I do like that the owner gave me the estimate right away on the spot and seemed to know the cost of materials.

I appreciated the timely manner of the estimate and the professionalism, I always do at least 3-4 estimates before scheduling any job, so it'll remain to be seen whether I go with Bright Star, but I always live by the rule to get at least a few estimates for any job over $500.

EDIT: I did find their quote to be on the higher side after getting a comparing estimate, but it could have just been this particular job.

Had an issue with my sewer, and they repaired it.  The issue came back after only four weeks, and had to call someone else.  When I addressed this with the manager, they refunded the cost of their original work.

They care about their customers.

After some emails to the business owner he agreed to reduce the travel time to 30mins...which is still longer than it would take to drive the 5km across town but better than his original price. I would still recommend that this cost be discussed in advance and a written estimate requested before work started.

My review is a bit long, however it is the only way to give T-Mark the credit that is due, TRUST me read it!  Back in June 2015 we were in need of sewer help as our line was backing up again (even after we paid to have it fixed 9 months prior by a company recommended by a friend).  

We decided to trust another recommendation from friends and this time called a different bigger name local plumbing service in Buffalo.  When I called, I was met with a receptionist with a horrible attitude and who was quite rude.  I was told to call back the next day as my schedule was just too complicated and I would have to change around my schedule for them.  After that there was no way I would call them back.  

I decided to do some research online of my own and decided T-Mark seemed like the best choice.  When I called Jessica answered the phone and was extremely nice and helpful.  An appointment for June 12, 2015 was set.  That day Patrick Keenan from T-Mark showed up to snake out our lines.  He was extremely professional, nice and did an AMAZING job!  He explained everything in detail and also explained what else should have been done the first time, he even took time to discuss some options that we may do in the future to our service.  Patrick went above and beyond what any other service professional has ever done and was definitely experienced in his trade!  My wife and I were in the home stretch of planning our wedding at that point, so to have someone be that great and helpful made our lives that much better, married just shy of a month later.  

This brings us to last week.  We started having issues with our furnace as we just kicked it on for the first time since last year.  So we immediately call T-Mark and again I speak with Jessica, who late on a Friday was extremely nice and helpful!  I eventually get an appointment for today October 20, 2015.  Ryan Miller from T-Mark shows up; again extremely nice (immediately pays compliment to our small but unique Tonawanda home), very professional and gets right to work.  Again just like Patrick, Ryan goes above and beyond to find out the problem and in what seems like no time at all and fills me in on what needs to be done. Ryan too was extremely knowledgeable in his field.  

My wife and I will now only trust T-Mark for our plumbing, heating, and cooling needs!  They have a loyal customer in us and we both will/do HIGHLY recommend T-Mark Plumbing Heating & Cooling!

They were on time and very polite. Kept things clean and had the job done quickly. Drains all working great again. Price was as expected for a house call. Very Satisfied!

We have a 130-year-old house that lost power for 3 days during the Christmas bomb cyclone. We hired Hertel Hardware to repair the damage to our heating system, which ended up being quite extensive. They have been SO WONDERFUL to work with. They are very communicative and reliable, and they have gotten a ton of work done really quickly and efficiently. The crew who has been working at our house has been very considerate in terms of noise, clean up, etc. (which is very much appreciated in a home with two small children). I'd absolutely recommend them to anyone looking for heating or plumbing services.

Called them in the morning about my water heater leaking and they were able to come out and give me an estimate about an hour later. Said that they needed to do a full replacement and they'd be back later to install and they came back about an hour later. Did a great job for a great price and I would highly recommend

Con Artist. The City of Buffalo had to force this man to refund my money after he did shoddy work.

Bait & Switch - Run.

I hired them to run new plumbing, and added on easy things (swapping out fixtures, re-route sump pump line) while they were there. It was supposed to be completed in 10 days.

After 6 weeks of excuses and partial progress, they refused to do most of the pipe installations I'd hired them for, only did the easy work and inflated all the prices.

Their gas work leaked. National Fuel refused to hook up the gas meter to the meter connection I had them move outside from the basement because it was so leaky. CEF came back, fixed it and the gas piping still leaked outside. The same National Fuel rep came back, after it was fixed and he took pity and fixed it for me because it still leaked.

Later I had a separate firm work on my furnace. They  asked what hack installed the hot water tank next to it because they used the wrong type of pipe - it was CEF who installed it.

I declined them swapping 4 fixtures for $400 total - and asked them to do one. They did one, left a poorly cut, hole and dust everywhere, and charged $600.

For good measure they ripped a downspout off my house and didn't put it back on, or mention it.

Unreliable after they get your deposit. Many problems were identified by other plumbers years later.

Installed new toilet at my ma's house, after a 6 week wait.  The toilet started leaking after a few days.  Called Doug, he said it was just sweating.  The leak at the base of the toilet, got so bad after a few weeks, we called him back, he finally came over and said nothing was wrong (??really)  we continued to mop up water everyday, and look for a new plumber.  FINALLY we found out from another source, the seal was probably too small.  SO, my husband, brother, and I, took the toilet out put in a bigger seal and re-installed the toilet.  Problem solved, after weeks of water ruining the floor!   Never will I recommend them.