Best in Buffalo NY

Our Hot Water Tank started leaking from the bottom and I just did a search for replacement in my area and found Longs Plumbing.  I send a message, received a response immediately with a quote and Ali was able to install a new Tank the same day.  He brought everything he needed to get the job done. My only issue was only payment accepted is cash or check.  Ali is a wonderful young man, we will definitely contact him again.

Very happy I chose Hazlett Plumbing for a hot water heater installation.  Sam was easy to communicate with and quickly provided a reasonable estimate.  The work was done right on time and on budget.  Noah did a great job with the installation and was prompt, courteous, and professional.  Highly recommended A+

This business has been a Batavia institution for years. They are reasonable, prompt, and know what they are doing.

My mother used this business on the recommendation of another plumber to replace a faucet. She tried to get a quote from them repeatedly but they wouldn't provide it. She finally had no choice but to have them repair her faucet. Two plumbers came to change the faucet, charging her labor for 2 installers to replace it (no pipes, no shut-off valves, nothing more) and one of the installers did nothing but sit outside. They overcharged her for the labor and for the faucet itself. when she tried to get an itemized bill of the very expensive total ($680), the plumber kept calling her Karen on the phone when she repeatedly told him that was not her name. His reply was always - ok Karen. They were so unprofessional, treating a retired person who lives alone horribly and taking advantage of her in a way that I have not seen a business do before. They completely disrespected her and took advantage of her. I would never use this company and would never recommend them to anyone.

My Son in law bought a house with a 3 year old boiler and asked me about what needed to be done to get it started up for the winter heating season. I have always cleaned my own furnace but was not quite sure about a boiler. I told him to have someone come and clean it and to watch them so he would know how to do it next year. He called Ryan they cleaned it and found one of the three burners not turning on they said he needed a new manifold and gas valve. I told him to hold off till I could look at it. Mind you Ryan was hired to clean the boiler. I removed the burner not firing up and found a spider web in it I removed the spider web and put the burner back and wow the burner fired right up. They wanted to sell my Son in-law a Manifold and gas valve. I would think cleaning the burner would be part of the boiler cleaning job. How many people has Ryan Ripped Off or was the person just too stupid to determine what was wrong if so why are they sending incompetent people to work on boilers.

Don C was professional and very
knowledgeable. He answered all my questions and was able to handle the problems I was having with my new faucets.

Called because my shower drain would not drain and nothing I did helped. They were very friendly on the phone and gave me a 2 hour window for him to show up. He called saying he was on his way and was there right at the beginning of the window time.
Freddie was super nice and explained all the work he did, in total it took him 15-20 minute to clear the drain and having it running like new!
It was a bit pricy but he was professional and courteous, making sure everything was cleaned and back in place before he left. Next time I may ask for an estimate of the total cost on the phone just so I know, but would recommend them!

I will preface this review by stating that I am so freaking sick of dealing with the bowel issues of my humble abode. Hubby wants no part of this so I am left to my own devices.

I get a wee twitch when I start to see back up in my basement drains.  From past issues I know that sometimes my drains are just taking a break from doing their jobs or are ready to go on strike. Wildcat it was!

This always occurs on a weekend. If you have read my posts you know the plumbers that I detest.  There are many with many opinionated suggestions.  

Roto-rooter came to mind. I knew my drains needed a snaking.  I know very well the internal workings of my home.  Filled out an application online for a Saturday visit and was contacted within 20 minutes.  Tech showed up with his snaking apparatus within the next 30 minutes.

I found a $40.00 coupon online. For this type of service. However my freaking new printer is on Holiday so I had no way to print this out. Tech indicated no big issue, he would accept coupon because I had mentioned it.  Life always should be so good!

Bottom line, end result...I am so happy!  The total bill for a Saturday job came to $299.00. With a warranty!  I'm happy.

I called these guys on a Saturday because I had sewage backing up out of my basement drain. They came out first thing Sunday and used a scope to find that my sewer line was cracked and buckling in. The only real way to fix the issue is to replace the line. That same day the had the town/gas company marking  the yard. First thing Monday there was a team working there digging  and done by the afternoon. All of them were friendly and willing to answer any questions I had. They worked hard in the rain until the job was done. They did their best to minimize any damage to my yard and inside the house.   Price was good. Very happy with the outcome.

Called him for estimates on water tank and plugging some drains down basement I had problems with. He came over within a week and gave a fair price. We scheduled a day to do work and picked an early morning time so I would be first one and not have to wait.  Waited 8/1/14 for several hours after 830 when he was supposed to arrive. No answer on phone. Several messages were left and no answer and no call back. The next Monday I went to speak with him at his place in tonawanda and he was there. Told me I was busy. I couldn't even call you back. Things come up. I told him I missed a day of work because I was waiting for him and a phone call only takes a minute. Replied oh well. When I'm
Busy I don't have time for that. Obviously didn't have him reschedule due to horrible customer service. I can't comment on work but if it's similar to his service better go somewhere else. I would give him zero stars if I could. Be warned call him and you may be waiting for him to show for a long time

It seems the hours of operation are exclusively for plumbers and not the general public. I work 9-5 and if I need to wait for the weekend to rush in because they close early. I am to find a suitable business that understand the real working class in this city.

My water heater began leaking Monday night. I contacted Jim at 730 am on Tuesday. Jim said he would stop by to give me an estimate after he got back from Angola. I expected to see him within a few hours. Jim never showed up or contacted me.  Neither of us can walk due to medical reasons and we really counted on Jim. If Jim can't do what he said he would do, he should have the decency to treat people right.

TOTAL SCAMMERS!!!  We hired this Company to install a Bubbler system in the front yard in Kenmore. We asked specifically if they were license for this area and they assured us they can work in this Township. Their price was reasonable so we hired them for the job.  They showed up and completed the job in a timely manner. They took several pics of the job during the progress which appeared to look like a decent job.  They were paid in full upon completion of the work.  This is where the nightmare begins! Turns out, they never pulled the permit for the work. The Town's inspector was furious with US i.e yelling at my G.F who hired them because they didn't follow proper procedure with the permit process. As we come to find out, they never pulled the permit because they weren't even licensed! After repeated attempted to get Depalma plumbing to get the permit process they offered several promises to do so however never followed through with it. (The owner(s) give a good speech on how they will take care of the problem but apparently have no real interest in doing so). One lie after another finally turned into not responding to our calls.  We had to get our attorney to step in to try and get them to respond but they stopped talking to him as well.
We ended up hiring another plumber to come out and inspect Depalma's work and find out that the entire system has to be ripped out and replaced with the proper materials and installation methods. Depalma apparently did NOT do the work in accordance to building code.
NOW I have to hire my attorney to file a law suit against them (one of 5 already pending from other customers i'm told) to recoup my payment.  My attorney determined that Depalma has 5 judgements against them from previous customers. Depalma closed their doors and is now working under a a new DBA.

BE WARNED, do NOT hire these people to do any work for you, You WILL  regret it!!!TOTAL SCAMMERS

The hourly rate for this company is $107 per hour. They will charge you for their travel time from the time they leave their building, to get to you in addition to the hours they are there. If they forget something or don't have it, they will go to the store and buy it, and bring it back. You also pay for that travel time, and however long they are at the store. In addition, there is a truck fee that is $55 on top of everything else. Just to inspect a furnace and put in a new filter took him 2 hours. The total $325.

On top of it all, he forgot to turn the AC back on when he left, so we had to open it up to figure that out after we went without AC for a day.