Best Emergency Services in San Antonio TX

Quick response and same day service. Timely communications. Helpful staff when I called. Plumber was friendly, very respectful of our home, and efficient.

A+. Had them replace a water pressure valve.  They were the least expensive and did an excellent job.

Henry is amazing! He responded within an hour to my request for a garbage disposal installation, quoted a fair price and set an appointment with me the next day. He communicated updates on timing via text and arrived on the earlier side of the service time window (much appreciated). Payment and checkout was easy as well. Professional and friendly, I would absolutely hire Henry and Plumbit again!

Brad is professional and reliable and always comes through for us! He's been to our house several times over the years and always does the job right.

Asked for a quote to disconnect two 40gal water heaters, remove from attic and connect two tankless water heaters and a soft water system.  The technician (Gabe) and owner (Cody) were straight forward, professional and offered expert advice without trying to up-sale unnecessary options.  Highly recommend!!!!

Wallace

They showed up late, looked at the problem and then said they would order parts. They said the parts would take two weeks. They followed up a couple times then I never heard back from them. I called the mfg and got the parts in 2 days...now I just need a plumber that is reliable.

Great service and pricing! Arrived on time, solved the issue and repaired for a reasonable fee.  Then left the place spotless.

Fantastic customer service. Honest and transparent, Noel explained the entire reason as to why our AC system wasn't functioning properly.  We so appreciated the honesty and lack of pushy ness and fabrications. We'll be calling again... thank you..!

Our plumber arrived on the early side of the timeframe given, was pleasant and professional, and got the damaged toilet switched out for a new one in less than 30 minutes. He asked me to inspect the job, I saw that the seat was a little crooked, and he adjusted that in about 2 minutes.

This is our second experience with Mr. Rooter of New Braunfels, and both have been great.

I've used Juan once and recommended to a friend. He's very knowledgeable and professional. He is very fast to respond, even on Christmas Eve. Thank you!

A very respectful and courteous plumber arrived within only a few hours to fix one of our outside hose bibs. Even as new customers they were able to work us in on the same day! The lady answering the phones and scheduling the work was very helpful and kind. I really appreciate their professionalism. Thank you!

I made an appointment with them and they didn't show. I called and they seemed to forget my appointment but insisted I was on the list. They offered to reschedule, without apology.  I went with another plumber and saved some money.

Picazo  just left after tightening a connection to stop a leak under our sink.  Since it was done quickly and expertly, expenses were minimized.  He clearly described what would be necessary if further problems developed so we could plan and make provisions ahead of time.  We have received prompt, expert service from AAA Auger several times since we had an emergency one evening when our hot water heater filled our basement with water.

M. Johnston

I needed a quote for a sewer line to be fixed. They came out that day and suggested SAWS might be responsible for fixing my problem. He still took the time and gave me a quote. Turns out SAWS was responsible for fixing my issue. I was very grateful for his suggestion even though he knew he might not get my business. Will use in the future and highly recommend.

Called A&A and they were able to get a plumber out the same day. Service calls are $19.99 Mon-Fri during working hours (I think it's more on nights and weekends) and they are excellent about communication, they send you a text and email with the photo of the plumber who is set up to come to your house.

During these strange COVID times, they were great about screening homes and emphasized the use of protective equipment (including masks and shoe covers) which was a nice addition.

They also take pictures of the issue and their work. I've been so impressed with the communication, I'm sticking with them. I've been looking for a plumber in SA for a long time and I'm glad I finally found them.

A week ago, one side of a rental duplex property had a water leak. I had asked some friends I know for names and numbers of plumbers. Got responses, called and no answer. Then I remembered about Big City Plumbing. I knew the wife of the owner and had referred people to them before, but I had never personally used their service. So I called to see if the could come for an estimate. They were booked solid for the day, but they said yes, they would fit me in. I called back 2 hours later and changed my call from an estimate to repair. They said no problem. On a bay they are booked solid. A hour goes by and I get a text from a number I am not familiar with. I open the text, it is a photo of Homer, from Big City Plumbing, he will be the plumber that will be coming to my address and will be there shortly. That is amazing. especially since I have not used this company before, I am now aware of who the plumber is, what he looks like and a time frame. In this day in age, that is above and beyond! Then he shows up, my father explains the situation, voices all his concerns and everything he wants looked at, fixed and checked. Homer does everything my father asked, was very professional, did not talk down to my father nor did he assume my father knew what he meant to say. Homer took his time, did an amazing job. Was so professional. My father was pleased. Today, the other side of the duplex had an emergency. I called Big City  Plumbing, they were open today, Audra is so sweet and professional. Sets up an appointment for me and less than an hour later, I get a text message from Big City Plumbing with a picture of Charlie who will arrive shortly! Charlie gets here, fixes the problem, is so nice, professional, patient, courteous and did an impeccable job. I have never had this type of professionalism and courteousness from a company. From the moment you call for assistance till the moment they drive away. We will now only use Big City Plumbing!

Corey, Eddie & their team did an Awesome job. They removed our old A/C SYSTEM & replaced it with A new A/C Larger, Better system. The guys were very knowledgeable,  helpful & Cleaned up after they finished. I recommend Jon Wayne to Anyone who needs Any type ofA/C work.

Our AC stopped working after trying to replace the thermostat. Called Goettl on a Saturday night and they were able to get a tech out Sunday morning. The tech was able to locate the blown fuse and told me that I should replace it on my own because it would cost a couple hundred dollars for him to replace. The fuse was very uncommon and I could not find it at any of the stores he recommended. After finding the fuse on Tuesday, I replaced it on my own and the ac would get power, but the internal fan wouldn't blow. Called again that Tuesday night and and they were able to get a tech out Wednesday afternoon. That tech looked at the tech for about a minute and was very quick to quote me for a $1600 new fan. After declining to do that, he identified that it might be the capacitor and again, gave me a few stores to look at that did not have any of that type in stock. I ended up calling the HOA maintanance to come look (it's a condo so since we own the condo, maintanance doesn't take any repair calls. They only repair units who rent from the HOA). They had a capacitor in the office so the guy came over to take a look (took time out of his own day, he isn't paid to fix owners units). He actually looked at the AC diagram (more than either tech did) and identified that not only was the capacitor that installed was the wrong one, but the first tech that came out unplugged the cable that controlled the fan. So what I was told was the problem was a $1600 replacement, was actually just a cable the was taken out by the first tech. It took the HOA guy about 5 minutes to identify and fix my problem. After sitting in a 95 degree condo with dogs for 4 days (outside temp exceeded 100 degrees all 4 days) I was very upset. I called the office number and they took what I had to say and informed me that a manager would be in contact with me on Thursday. I did not receive any calls on Thursday and only received a text this morning that I would be refunded for the first tech coming out. No phone call apologizing or asking what could have done better or any attempt to make things right by me. I wish I read the reviews before calling because now I see this is a larger trend issue. If you are having an AC issue, call anyone other than Goettl. Their first response to fix your problem is replace your whole system. They spent more time quoting a new system to me than actually identifying my problem.

During the snow storm of 2021 a water pipe busted in my home. I called Roto-Rooter on a Monday and pleasantly found they were scheduling me for the next day.  Winter conditions continued and no show.  I called them at the end of the day and was told all scheduled appointments were moved to next day.  Next day no show, no call.  It's Friday and still no show, but what disturbs me most is no notice this whole time.  I only heard from them once and that's bc I called them.  Luckily my neighbor called A.L. Plumbing and after talking to their plumber he squeezed me in right there on the spot and fixed my problem.  A.L. Plumbing, 210-269-6346.  

I can't speak to R-Rs quality of service, but I can speak to their disregard for customer notification, time, and general courtesy.