Best in Saint Paul MN

I contacted Gene's Water & Sewer to obtain a bid to repair cracks in our sewer lateral which were revealed during a sewer line scope.  Craig returned my inquiry in less than a day, and returned an estimate to me within an hour of our discussion.  Because of the large scope of our repair needs and high cost, Craig walked me through another option for repairing our line - work that could be performed only by a competitor company.  He provided over 30 minutes of thorough and helpful guidance, including explaining an alternative solution that could only be performed by his competitor.  Gene's is clearly exemplary in its professionalism, knowledge and customer service.  Hire Gene's!

We couldn't have been more happy with the crew with Minneapolis & Suburban Sewer & Water and their work.
They were
-Professional
-Friendly
-Constantly in Communication

We had our water line replaced and they went above and beyond. They did quick work and explained the process along the way. We would hire Ron and Kevin again in a heartbeat.

I had a wonderful experience today with Thoennes! They rescued me on a Saturday...all for an extremely low price. I'm grateful for the exceptional service and would highly recommend Thoennes.  I'll use them for all of my needs.
Thank you,
Michael
Afton

Tyler is personable, responsive and got the work done in a timely manner. I look forward to hiring him again in the future!

Ok I don't know what is going on with this place. We have a clogged kitchen drain and my neighbor highly recommended them, great! I called them a few times this morning, got a busy signal a couple of times then got through to an answering machine saying it was Dad's Plumbing. I left a message and didn't hear back for a few hours, so I tried calling a few more times today - which I think is a pretty normal thing to do when trying to reach a business, especially when you have something time sensitive like a clogged drain? Anyway, someone finally answered and said I was harassing them and did I want a lawsuit? And then called me a b****. So, I'm not sure if their number changed or what. But again, the answering machine message at this number does say it's Dad's Plumbing so.... ? I'd love to hear back from somebody at this business.

Urban Pine re-plumbed our entire 1938 house that we had purchased. Very honest, timely, and reasonably priced. They were prompt on getting there and all the work was great.

My Plumber is the best plumbing service around. Mike Joyce charges a very reasonable rate for his professional services. Probably why it's hard sometimes to get an appointment with him, but he's definitely worth the wait. His associate, Austin, was out here today to replace my kitchen faucet. Very nice guy, professional and got right to work. Another company I'd priced wanted to charge me twice as much. The guy came over, started looking around and tried to sell me other plumbing services! Complete waste of my time. I'm just sticking with My Plumber from now on.  As a veteran, I think professional work done for a reasonable price is just a good business model.

This company has very poor customer service. We had a question on our bill (it being almost double what we were quoted) and they would not call us back. Keep in mind what they came and did for the work was exactly what was quoted, no surprises. Almost a week later and no callback, but did get some rude receptionist so that was nice. We are not rude people, we literally just wanted an explanation before paying. I have never been treated so poorly. Watch out for the bait and switch. You should not be in business. Will be reporting to the BBB as well.

I see a lot of negative reviews here, but I'm glad to report that my experience with Roto-Rooter was good.  (this was after getting over the price quoted to clear a toilet drain)  I removed my toilet before the tech arrived so that saved me a lot of money.  A quick research indicated Roto-Rooter is a little bit on the high side of pricing, but the service I received made up for it.  My tech was Fred #4155 and I couldn't be happier with the service he provided.  He was able to clear a difficult blockage that I failed to unclog myself early that day.  I recently purchased the house and couldn't locate the stack access and we was nice enough to help me. He also gave me advice on how to keep my drains clear.  Lastly, he pointed out that my toilet mount was cracked which saved me a lot of wasted time and effort.  Fred was very nice, efficient and competent.

Have used Bob's several times. Prices are reasonable and work is good but beware of quoted prices. I was quoted $2700 and the job ended up costing $4200.00.

Overall price was still competitive but not what was quoted. It's hard to
budget for this difference.

Water heater corroded from inside and sprung a leak on Tuesday afternoon. Jeff from Soderlin came at 7:30 am Wednesday and got a new one installed for us. We use a side arm water heater system that works with our boiler. It was not inexpensive (these things never are), but Jeff was extremely professional and great to work with. He was respectful of our home and his work was efficient and tidy. Jeff made sure that our water heater and boiler were working in top shape before leaving. He was also very conscientious  about the water temperature not being too hot for our young children. I am very pleased with Soderlin's service!

Blaylock did a near-complete sewer replacement for us in Richfield, and we were very satisfied. We had three companies out to look at the situation, which was a sewer lateral damaged heavily by roots and one portion of transite pipe that had rotted out. One recommended only doing a spot fix of the sewer lateral, and two recommended redoing the whole line. Blaylock's price was only slightly higher than the one who was just going to replace a small segment!

My only complaint is that they were a little casual about the bid and the scheduling. We never got a formal written bid or estimate, and they took a while to nail down the exact date. (Though, it was not urgent, and they knew that.) But when they actually did the work, they were awesome! They were very efficient, with just two guys working, did almost all the work by noon same-day. They were very careful about managing where they put the piles of dirt, so the lawn was not damaged more than necessary. Since they were ahead of schedule and below budget, they even offered to re-sod where they'd dug the holes, for only a little more money.

They installed a clean-out in the front of the house, and were careful to cut it down low, so there wouldn't be unsightly PVC sticking up. We added a couple new plantings ourselves after they left, and the lawn looked better than before! The final bid came right in the middle of their estimate range, even with the sodding.

Of course, only time will tell if the new line will hold up better than the old, but assuming they're as conscientious about the sewer work as they were about all the stuff we could see ourselves, I have confidence their job will stand the test of time.

Would definitely recommend.

First searched Google for a Minneapolis plumber and came across Hiawatha Plumbing, who I found out later subcontracts to Ken's Sewer Drain & Plumbing (not stated anywhere on Hiawatha's website). Hiawatha's website claims they do free quotes, but after exchanging a couple emails with Ken's, was told that they do not provide free quotes. So I gave a detailed description of the work to be done (swapping a faucet on a utility sink w/ drop down water lines; pretty standard) and was told just did one yesterday for a lady and I bet it'll be under $350. So you did the work yesterday but don't know the cost today? Should've been my first clue to look elsewhere...

Not sure if Hiawatha sub-contracts everything to Ken's, so I'll leave it at that since I wrote a separate review for their poor service.

Josh H came out and I was pleased with the service.  Although  at first I was a little annoyed as I was told  that I would get a half hour heads up before my tech arrived (it was more like 10 minutes) but I was not home yet, as I thought I would have more time to get home and he was okay with it so it was fine.  I just didn't want them to have to wait for me, but he was okay with it and started to look around before I arrived.

He listened to my problems on my system, answered other questions I had and made recommendations.  I liked that he wasn't trying to do a rush job he took his time and double checked things. I joined the total care club, which seems too good to be true for the price and services that are included--but we shall see.  Hopefully it is as they say it is and just a great deal that they offer.

I would never use Apollo or recommend them to anyone. They gave me the quote the end of April and we were ready to have them start in June and Tony said that had he known we were going to wait so long he would have increased his bid! 6 weeks is a long time between a quote and starting an install when we had framing and other work to coordinate? Then the guys show up a day or two later than scheduled and take longer than planned. When the weather got hot they disappeared for almost 3 weeks because they had to take care of their other customers according to Tony. They twisted a gas line that 2 Xcel Energy employees said was a safety issue and it took multiple emails to Tony and finally a not-so-pleasant call from the contractor to get them to repair it. Now the temperature is in the teens and my furnace doesn't work and it has been less than 6 months since the install. The service guys are nice and easy to work with but don't work with Tony - all hat and no cattle, as they say.

Hi there, giving them 2 stars as the tech that came out very nice and polite and the company did respond pretty quickly to my dispute. Was hearing some strange sounds from my boiler so asked neighbors who to contact that was affordable/trustworthy. Was referred to Forrest heating. Called number for them and was surprised that they had answered as Cities1. They explained the had purchased Forrest Heating and he was now working for them. Set an appointment to have it looked at the next week.

Rep came out and was nice and respectful and had me crank up my heat to see what happened in less than ten min he let me know the unit was heating too high so the High Limit Temp sensor/modual was bad and would run out to the truck to call hiss boss and check and see how much it would cost to fix. After talking to his boss he came back in and let me know it would be about $700 to fix. I asked for a breakdown of the cost and he said he would have his boss call back to give me a breakdown. He also warned me that his boss would likely try to sell me a new boiler given mine was a bit old. Given the cost I said I would have to get another opinion before making a decision.

Called another group and explained the condition, part needed and the cost which was met with a laugh.  I will admit we didn't discuss the specific product number but I informed him it was a Bryant unit from the 1970's and gave home the model and he stated the part itself should be no more than $100-150 and takes 10 min to install. He then asked if I had turned the temp up on the sensor and turned it back down as it can be common for them to stick? I tried it per his instructions and now everything is working fine again, no $700 fix.

Fast forward a month later a bill shows up in the mail (which I fully expected) for $205 for the 15 min visit (which I did not expect) Emailed the company given the cost and being less than satisfied with the $700 quote for a sticky switch and the trying to sell me a new boiler for a minor issue and to their credit the owner got back to me right away. Politely tried explaining to me that $205 is the minimum charge for a house call and that their rates are competitive and even for small jobs they have to bill for more time to make it worth their while. We ended our conversation at that.

In conclusion, I'm giving them 2 stars as they came out on time and were responsive to my dispute, but I would not recommend them based on their trip costs, parts cost, calculation of time billed for and in my opinion an emphasis on getting you to do the most expensive things not trying and explaining other alternatives.

I called and spoke to person who answered the phone and asked to get a quote on a bidet toilet seat installation. The guy didn't seem to understand what that was so I explained it to him and then he said he needs to come out to give me an exact quote. I then said I'm just trying to understand what the range could be so I could save both him and myself some time. He then said I should find another plumber.

I said, well it's just common sense here because why spend our time with an appointment only to find out the range would be too much. For example, I told him if you tell me typically it will cost $400 then I'd say alright well don't bother with an official quote because that range is too much for me. However if it's between 50-200 I'd be very interested.

He then hung up on me.