Best in Saint Paul MN

I contacted Gene's Water & Sewer to obtain a bid to repair cracks in our sewer lateral which were revealed during a sewer line scope.  Craig returned my inquiry in less than a day, and returned an estimate to me within an hour of our discussion.  Because of the large scope of our repair needs and high cost, Craig walked me through another option for repairing our line - work that could be performed only by a competitor company.  He provided over 30 minutes of thorough and helpful guidance, including explaining an alternative solution that could only be performed by his competitor.  Gene's is clearly exemplary in its professionalism, knowledge and customer service.  Hire Gene's!

Our long time home gave us a nasty surprise when our sewer line broke (due to old age?). I spoke to Ron and Kevin, and they told me what I was getting into for cost on the project. While no one that I know budgets for a sewer surprise, the cost was reasonable for the work. The day the work was done, I tagged along with the crew just to see the whole repair happen. Everyone was a good sport -- truly great guys -- and they had the repair done and the street back to normal within 4 or 5 hours. The final cost matched the bid, and Ron even made extra stops to repair the sewer cap inside the house. A great experience for a situation we weren't anticipating.

I had a wonderful experience today with Thoennes! They rescued me on a Saturday...all for an extremely low price. I'm grateful for the exceptional service and would highly recommend Thoennes.  I'll use them for all of my needs.
Thank you,
Michael
Afton

Our dishwasher needed to be anchored and Tyler got to our home on time and was very pleasant and did a quick and efficient. Would highly recommend him and use him again!

Ok I don't know what is going on with this place. We have a clogged kitchen drain and my neighbor highly recommended them, great! I called them a few times this morning, got a busy signal a couple of times then got through to an answering machine saying it was Dad's Plumbing. I left a message and didn't hear back for a few hours, so I tried calling a few more times today - which I think is a pretty normal thing to do when trying to reach a business, especially when you have something time sensitive like a clogged drain? Anyway, someone finally answered and said I was harassing them and did I want a lawsuit? And then called me a b****. So, I'm not sure if their number changed or what. But again, the answering machine message at this number does say it's Dad's Plumbing so.... ? I'd love to hear back from somebody at this business.

As a subcontractor to Centerpoint, we thought should work well for the water heater replacement.  Centerpoint quoted a reasonable price and we had three other plumber quotes as well.  Day of installation, Urban Pine says another $985 to complete pipe changes.  There were no special changes needed as initially stated by other plumbers and as the final result.  The extra bid amount made them the most expensive option by far.  As others experienced, they have disgusting business practices, hoping customers are ignorant and have no other choice.  We had a great experience with our final plumber choice; fast, easy, as bid, and no pipe issues.

Very impressed with the service I received from My Plumber!  The service was quick, thorough, honest and very reasonable.  I would not choose anyone else for future services.

This company has very poor customer service. We had a question on our bill (it being almost double what we were quoted) and they would not call us back. Keep in mind what they came and did for the work was exactly what was quoted, no surprises. Almost a week later and no callback, but did get some rude receptionist so that was nice. We are not rude people, we literally just wanted an explanation before paying. I have never been treated so poorly. Watch out for the bait and switch. You should not be in business. Will be reporting to the BBB as well.

We had a plumbing issue where the water in the kitchen sink wasnt draining and my husband tried every method listed on the Internet and after 2 days we gave up because  he was unable to clog the drain. We called Roto-Rooters and within mins our appointment was schedule. #4348 Josh who came to our house was unable to clog our drain within an hour. He was fast, friendly and very courteous. He also gave tips on how to prevent it in the future. I would definitely recommend Roto to anyone who has plumbing issues. Thank you!

Hot water heater went out-called Bob at 4:30 PM and by 9:00 I had a new hot water heater installed-at day time pricing. Thanks, Bob!

Soderlin is great. I live in a 1911 brownstone condominium with old pipes and radiators. I got their number from a friend and her condo association uses Soderlin exclusively. Soderlin is the first plumber I call. They are quick, have great customer service, and are honest. Highly recommend them.

Very good work, had main sewer line repair done by the two most professional workers i've met in a long, long time.

First searched Google for a Minneapolis plumber and came across Hiawatha Plumbing, who I found out later subcontracts to Ken's Sewer Drain & Plumbing (not stated anywhere on Hiawatha's website). Hiawatha's website claims they do free quotes, but after exchanging a couple emails with Ken's, was told that they do not provide free quotes. So I gave a detailed description of the work to be done (swapping a faucet on a utility sink w/ drop down water lines; pretty standard) and was told just did one yesterday for a lady and I bet it'll be under $350. So you did the work yesterday but don't know the cost today? Should've been my first clue to look elsewhere...

Not sure if Hiawatha sub-contracts everything to Ken's, so I'll leave it at that since I wrote a separate review for their poor service.

Unprofessional Company!
I contacted MSP 3 weeks ago to schedule an A/C tune up for $49.00 advertised price. They then said they were 3 weeks out on appointments. So, since our A/C was working & just needed its regular tune up, I scheduled for 3 weeks, which was today between noon & 4p. I took the day off to be home.
They just called me 9:45a & told me their guy would be busy doing repairs all day & needed to reschedule to the 15th (2 weeks from now). I told them I took the day off, but that didn't seem to bother them--they still wanted to reschedule 2 weeks out. I canceled & hung up.
Don't bother with this company. They have no respect for customers. We'll be getting our tune up from a company slightly more expensive ($20) but much more reputable and respectful to customers.

I hired Apollo to seal up my ductwork to make it more efficient. The salesman set the appointment for 8 a.m.   The morning of, I received a text stating the tech was on his way to my house (7:08 a. m.). At 8:20, no one has arrived. I text the number listed in the text, no response.  I called the salesman who set the time. No answer, voicemail full; he then texts me stating they are on the way to my house. I said that's what the text said at 7:08, to which he replies they are automated. As if to say they don't matter. The tech did finally show up at 9. I had to cancel two appointments because of this. The next day I have no heat; I call Apollo and get attitude. A tech is dispatched, and he shows up having already done his homework. He talked to the tech from the day before and said that nothing he did could have caused this and that if he looked at our system, he would have to charge us. The money grab is on. My expectations have set the bar too high for the money I spent. You have shown that you think your time is worth more than mine. Thanks for the follow-through on a freezing morning, Apollo!

HORRIBLE.  The guy they sent out Dave didn't figure out where the leak was and decided to just leave and expected me to pay when he busted the wall and did NOTHING to fix the leak.  Do NOT hire these people.  VERY DISHONEST.

I called and spoke to person who answered the phone and asked to get a quote on a bidet toilet seat installation. The guy didn't seem to understand what that was so I explained it to him and then he said he needs to come out to give me an exact quote. I then said I'm just trying to understand what the range could be so I could save both him and myself some time. He then said I should find another plumber.

I said, well it's just common sense here because why spend our time with an appointment only to find out the range would be too much. For example, I told him if you tell me typically it will cost $400 then I'd say alright well don't bother with an official quote because that range is too much for me. However if it's between 50-200 I'd be very interested.

He then hung up on me.