Countryside Plumbing & Heating

Called in an emergency, drains backing up in our lower level. Got their name from two different friends so believed they were trust worthy.  Phones were answered by a real human being, not a recording and the plumber called back as soon as he got the message.  No, not five minutes later but at least we got a call back.  You'd be surprised how many calls you can make before you get a response.  He made a suggestion over the phone which we followed and voila! Problem solved.  How many companies can you say that about?  These folks have my business forever; my friends know their stuff and I'll tell everyone who asks who to call! Thank you Countryside!

Have had out for a few things did a beautiful job, that being said very disappointed with the billing. Recently had to change a water heater out, was billed 125$/hr for two guys. and they needed to drive back to the shop and get more parts, it took a hour to get back to my place. so I Paid 250$ for a trip back to the shop that, for a few dollars in parts!!! they should have come prepared!!. ABSOLUTELY RIDICULOUS! plus never took the old water heater as it wasn't empty NEVER AGAIN will I call them. now I have 1300$ in labor and less than 150$ in parts and insulation. NEVER AGAIN

I have tried Countryside two times now. Never again. The first plumber didn't do the job correctly. The second plumber spoke poorly of the prior plumbing work done by his colleague. Not cool.

Please use caution when using this company. My husband talked to them extensively about whether we should get a new tankless heater or not, and they suggested a simpler, less expensive fix, which we appreciated and awesome. We booked an appt for a Monday, and were quoted $200-300 max for the fix. When they came, the guy was there for under 30 minutes, but in process of install had kinked another hose, which was left dripping water in our utility closet for almost a week when he returned with another associate to fix the issue. We finally got the bill and were charged over $500. My husband to date has called over 10 times to discuss the bill, we were charged their emergency rate, instead of the regular rate, and they will not call us back. Rude office staff now says they were there 2 hours, which if you count the time they were back to fix their mistake it was. Cannot get a call back,  extremely disappointed. Any bad reviews they get, the owner seems to blast, so I will not be surprised if they do it to me. As a fellow local business owner,  I cannot image putting my clients through this extreme unprofessionalism. They clearly do not care about their customers. We are going to pay our bill and never recommend this company to anyone.

Technician showed up on time, was very knowledgeable and worked fast..

This company has very poor customer service. We had a question on our bill (it being almost double what we were quoted) and they would not call us back. Keep in mind what they came and did for the work was exactly what was quoted, no surprises. Almost a week later and no callback, but did get some rude receptionist so that was nice. We are not rude people, we literally just wanted an explanation before paying. I have never been treated so poorly. Watch out for the bait and switch. You should not be in business. Will be reporting to the BBB as well.

Service is good, but labor rates are no longer competitive with others in the area. $90 diagnostic fee on top of normal labor rate just to show up. Use somebody else.

I've had them out here twice now this year, and I am so impressed with their service time, response time, and the fact that they are honest with me, and don't try to overspend me.
Tony had everything on his truck he needed to fix my outside water problem, in winter, and got it done quickly. And so pleasant.
I would highly recommend this company and will continue to use them in the future!

I had a hot water heater that was on its way out. (probably 2nd install in 30+ years of living in this house).Plus, I wanted our antique (original to the house), water softener replaced as well.
In either case, was quoted a price.  Guys came in, did the R&R, did some great explaining of what was going on, hows/whys/ifs, etc.
Plus they finished a little repair that I was 'going to get to eventually', in about 5 minutes.
  Very happy with the job, the professionalism of the workers, and the bill.

Update:   A week ago, I called /Countryside, and asked if they could have someone come out and reset the timers/timing on the water softener. (was doing 'its thing' at 2 am.  not cool).  Needless to say, they sent out someone the next day, he was in and out in less then 5 minutes.  Changed the timing setting. (stupidly, figuring out that I could've done this myself).  sorry about that).
    Didn't charge me for my ineptness. LOL.

Another thanks for the guys/gals at Countryside.

My hot water heater started leaking at the worse time. I work at home and it was the busiest time of the year for me.

Called in the morning and they were here in the afternoon with a new water heater. Is was installed in a couple hours and they made sure the utility room was tidy when they left.

They were very responsive and checked in a few times before arriving. I will now use them for all my plumbing and heating jobs.