Cities 1 Plumbing Heating & AC

Hi there, giving them 2 stars as the tech that came out very nice and polite and the company did respond pretty quickly to my dispute. Was hearing some strange sounds from my boiler so asked neighbors who to contact that was affordable/trustworthy. Was referred to Forrest heating. Called number for them and was surprised that they had answered as Cities1. They explained the had purchased Forrest Heating and he was now working for them. Set an appointment to have it looked at the next week.

Rep came out and was nice and respectful and had me crank up my heat to see what happened in less than ten min he let me know the unit was heating too high so the High Limit Temp sensor/modual was bad and would run out to the truck to call hiss boss and check and see how much it would cost to fix. After talking to his boss he came back in and let me know it would be about $700 to fix. I asked for a breakdown of the cost and he said he would have his boss call back to give me a breakdown. He also warned me that his boss would likely try to sell me a new boiler given mine was a bit old. Given the cost I said I would have to get another opinion before making a decision.

Called another group and explained the condition, part needed and the cost which was met with a laugh.  I will admit we didn't discuss the specific product number but I informed him it was a Bryant unit from the 1970's and gave home the model and he stated the part itself should be no more than $100-150 and takes 10 min to install. He then asked if I had turned the temp up on the sensor and turned it back down as it can be common for them to stick? I tried it per his instructions and now everything is working fine again, no $700 fix.

Fast forward a month later a bill shows up in the mail (which I fully expected) for $205 for the 15 min visit (which I did not expect) Emailed the company given the cost and being less than satisfied with the $700 quote for a sticky switch and the trying to sell me a new boiler for a minor issue and to their credit the owner got back to me right away. Politely tried explaining to me that $205 is the minimum charge for a house call and that their rates are competitive and even for small jobs they have to bill for more time to make it worth their while. We ended our conversation at that.

In conclusion, I'm giving them 2 stars as they came out on time and were responsive to my dispute, but I would not recommend them based on their trip costs, parts cost, calculation of time billed for and in my opinion an emphasis on getting you to do the most expensive things not trying and explaining other alternatives.

My husband and I have called on the Cities1 guys sev times.  Once for plumbing (a water heater) and most recently furnace/AC.  They stand by their work and I especially appreciate that they explain (in regular people terms) what's happening and what options we have so we could make an educated decision.  Love those guys - hard working.

Total rip off and just not nice people. They came to look at AC unit. Added coolant without checking with us. Total bill for this: $500. Over $400 of it is labor AND truck charge. The best part was I told them I wanted a second opinion as to whether we needed a new unit. Not to fix a broken unit. Still I get it that the technician needed to put coolant in but I am still stunned at the cost of it.

Do yourself a favor and avoid a headache. DO NOT USE THIS COMPANY !!!

Boilers, boilers, boilers! There is not a shop in the entire metro area that has as much combined experience w/boilers. One of the few companies that knows how to work on both hot water, and steam, boilers. Had a number of clients who were looking for help w/their boiler systems, and I've never had any qualms about recommending Cities 1. Are they fancy? No, but they know their stuff, and enjoy taking care of their customers, many of them going on decades now.

Where do I begin? Right from the start after addressing my plumbing, furnace, and cooling concerns Rich P has addressed then all. Now this was a fourth purchase of a furnace and air conditioner unit but the first time we ever used Cities 1, totally professional. They started in the install the very next morning and were done by 3pm. We had bought furnaces from other companies but they never lasted ten years and you might pay a little more today with inflation but Cities 1, did a superb job. I love the warranty they've on their products as well, superb business, Cities 1.

HORRIBLE.  The guy they sent out Dave didn't figure out where the leak was and decided to just leave and expected me to pay when he busted the wall and did NOTHING to fix the leak.  Do NOT hire these people.  VERY DISHONEST.