Best Tankless Water Heater Repair in Orlando FL

Broadway Plumbing is very professional and friendly. They did repiping in my home and did a great job. Very happy with the customer service Gabriel provided. Also the plumbers who did the repiping. Highly recommend Broadway Contracting & Plumbing.

On March 4th while servicing a neighbors septic tank, one of Brownies drivers backed over my mailbox. The driver stopped looked at the damage and drove off. He did not leave a note or try to contact even my neighbor to inform them of the accident. I contacted the Brownie office and they agreed to repair the mail box. Four  weeks passed and they had still not completed the task. I called them on April 4th and informed them they had until Monday the 7th to complete the task or return it to me and I will get it done, however I had them agree that they would pay me for my time. The parts and labor needed to repair the box was over $350. Rather than repairing the old box, I purchased a new box and installed it for $295. I called and requested payment including 5 hours of my time. The CEO returned my call and told me to get my attorney involved because he would not pay me a penny.

UPDATE
I called Brownie's on Monday April 14th to verify the CEOs name and I was transfered to the owner Marc B. I discussed the situation with him, and he apologized for the  problem, promising me he would look into it. He said he would get back to me in 2 days. He was a little late, however he did respond after tracking down the CEO and others involved. He assured me that  the CEO ( he was not the CEO just a manager stepping over his level of authority)   was totally out of line and he would make sure this type of problem would never happen again in his organization. He also stated that a check would be in the mail on Monday April 21st covering all expenses including my time.
Marc came across professionally and as a man you could trust.
I hope he does follow through and develop a procedure to handle these types of situations, establishing a single point of contact with the authority to work with the customers so the problems can be worked and resolve in a timely and professional manner.

Jeff J was so great. He is helpful, friendly and efficient. This company is friendly and got an appointment fast and have been with them for 2 years. Highly recommended

A neighbor recommended Pro-Tech when I came to Florida about 2 years ago, because one of their techs was a member of his church.  Not the best reason, but one of the heat pumps wasn't working when we moved in, so we called Pro-Tech.  The guy who came out couldn't have been nicer, found a loose wire, and didn't even charge us.  

Since then, we've had two other minor issues, for which we were charged over $350 each.  Seemed steep, but I still relied on the honesty of that first technician.

Then we had a system that failed.  Again, the technician who came to the house was great - but what I discovered was dirt back at the home office.

To begin with, I knew that this would be a substantial repair, so I *finally* checked some reviews on line and found a common theme: ridiculously high prices.  As this played out, I confirmed that Pro-Tech charges nearly double what anyone else does for everything.  

But that wasn't the worst.  In my case, the compressor failed.  Pro-Tech told me there was no replacement compressor available.  That was a lie.  They also said that IF they could find one, it would cost more than $1000.  That was another lie.  I simply called the manufacturer myself, and found the exact replacement in stock and available for less than $400.  

OK.. another option might have been to replace just the outside unit, which looked to be in perfect shape except for the compressor.  Even the technician suggested that as a possibility.  But Pro-Tech that is illegal and can't be done.  That was the third lie.  It merely requires an engineering report confirming that the new outside unit will match the inside unit.  A piece of paper with technical specifications showing it pretty much matches the old unit.

It was obvious that Pro-Tech only wanted to sell a new system.  Indeed, I waited for their repair estimate and never got a call.  So I called them again and suggested I was also interested in pricing a new system AND THEY WERE AT MY HOME IN LESS THAN TWO HOURS.

The salesman who came to my door spewed a lot nonsense that was supposed to prove to me that I needed a new system - not knowing that I'm an engineering physicist who knows a lot more about thermodynamics than he does.  He is also the one who told me the lies, not knowing that I had already called the manufacturer and knew that (1) I could get a compressor, and (2) I could get a new outside unit.

So what was their price on a new system?   About double what anyone else wanted - I had already gotten bids while waiting for their first return call, and before I called them the second time and they came running.

I told them that their lies made sure I would never call them again, and neither should anyone else.  It is not uncommon for HVAC companies to fleece unknowledgeable  homeowners, and Pro-Tech does a good job of it.

They were the ONLY company to come out on a Sunday to fix both of my broken toilets. Another plumber said they come out on Thursday 0_o.

I will definitely use them again!

Excellent! Professional, Friendly, Tidy! Emerald Plumbing installed all the new plumbing in my house and also my new water heater. They were prompt and called an hour early to confirm they were on their way. The team was friendly and professional. They covered the areas where they would be working on and cleaned up after they were done. Very professional, they inspected every nook and cranny and communicated efficiently. The day after an inspector came to check on the work they had done and said we had gone with a great company!

Freddy is the man. Had a leak behind my shower and was prepared to have to take down the wall. Freddy saved me money and was able to fix the leak quickly using his tools without taking down the wall. Company is responsive, fairly priced, and knowledgeable.

Called twice--they hung up on me both times. Asked on second call, can you hear me?  She responded, Yes, I can hear you.  Click.  Rude.

I contacted Drain Genie late at night and received a response immediately when they opened. They were able to accomadate a fair price and time, which resulted in a wait time of maybe 1.5 hr.  The technician Paul was amazing to work with. He is punctual, friendly, knowledgeable, and best of all served our country in the US Navy. He took his time to stop and explain all details pertaining to the repair, helping to place any/all worries at ease. I am super thankful. Also, knowing that Drain Genie has employed a person of Paul's stature, warrants a recommendation to anyone I know who is seeking a reliable plumber.

Being a business owner myself, I am often asked for recommendations about various needs within our community. The name here says it all! This family owned business has fixed my plumbing needs for over 14 years now. With out a doubt, any and all concerns plumbing related is finished in a timely manner with outstanding quality! I trust Brian- owner, with my house or business key to go in and handle whatever job is needed done. Price of labor is fair market value and with 100% quality workmanship each completed job site; I choose All Service Plumbing each time and refer my family, friends and clients to them as well! Definitely easy to call for scheduling and emergency visits too!

I've been a loyal customer of Pro-Tech for many years.  They are always responsive and reliable.  Being a member of the Comfort Club keeps my unit in top shape.  It is now time to replace my old unit and I just ordered the new unit from Pro-Tech.

Good communication, expedient response time and courteous service. So glad to have found them and they'll definitely be our go-to in the future. Gary arrived on time and called ahead when he was on the way. He was very honest and straight-forward about what I needed. I don't look forward to having plumbing issues, but I'm glad I know who to call if I ever do.

Unfortunately needed a full re-pipe due to under slab leak. Never was going to be inexpensive but there was a lot of work involved.
Gerry, Bryce and Manny did a great job. I'd not hesitate to have any of them in my house again. Very polite and professional.

DO NOT USE THIS COMPANY TO FIX YOUR A/C SYSTEM. Technician came out for minor repair to end up making things worse. Decided to start fixing system without consulting me first with how much the repair would be. What company does this??? Now company not taking the blame for any of it's mistakes. Service manager has the worst customer service skills and makes one more upset at every step. Don't make this expensive mistake. Take your business elsewhere. Don't say I didn't tell you so!!!