Emerald Plumbing

Had a window of 12-4pm to wait for service.
At 3:30 I called to see if someone would be out still within my window.  
AFTER 4pm I got a call back telling me that they were running behind and would be out after 5:00 now.
I find this very disrespectful of my time. Someone could have called earlier to at least give me a warning of a delay.
Delays happen- but communicate. That's all it would have taken.
When I called to let receptionist know, very nicely, that I no longer wanted their service because of this- she could not have cared less.
I'd rather support a company that respects my time and values my business.

It took us a long time to get tiles to fit the space and when we finally did emerald had their tile man out the next day.

Not what we wanted but we had to make due with what we could find.

Horrible Experience. They left massive holes in my ceiling, exterior stucco, and in my walls. They missed several places when it came time to patching the holes in the walls and places around the house. I HIGHLY recommend you use a different plumbing company or you will have regrets.

Recently, we decided to have our plumbing replaced. We saw Emerald at a neighbors house and asked or them to look at ours and give us a quote. 2 days later, we were given a very competitive quote for the work. We got on the schedule to have the work done in about a week. The crew, Ryan, Ramos, and Michael, came in and went right to work. They were pleasant & were very professional. They appeared to genuinely enjoy their job!!! The job took half the time we anticipated, and they cleaned up after they were done. A few days later, the drywall folks came in and handled the drywall in the same manner. I have never had what I would consider a good experience with contractors. Emerald changed that with a GREAT experience. I not only would recommend them, I will!!

I can't say enough good things about Emerald Plumbing.  They arrived on time, brought plenty of help, got right to work, were very conscientious, respectful, efficient and quick.  Everyone had their tasks and they worked perfectly as a team.   I had a complete re-piping done.  They pulled the permit and had an inspector come out after the job.  The next day the drywall people they sent came out and were exceptionally good as well.  I am very pleased we chose Emerald Plumbing!

I had Chad & his team come & do a re-pipe at my house in Oviedo , what a great team , showed up on time , completed the work on time & little mess , & then the drywall team came in after inspection & you would never know that they had been there , would certainly recommend this company & they will be my local plumber in future, thank you guys .

Stay away from this old, grumpy, and rude woman Myrna. She is rude, unprofessional, and arrogant. I don't know how he sleeps at night. This company doesn't warranty their job. Extremely overpriced. Just stay away.

I am a Hispanic female and I live with my husband; an older white male and our dog in the kirkman and conroy area and late last year our landlord called this company to come and replace copper pipes that were leaking in our home. Three young white males and one older white male with Irish accents showed up to do the work. My husband let them in and after speaking with them, he went in his office to work and I went in our bedroom to take a nap. Within mins of these guys being in our home they were so triggered by my presence and must've  thought I was sleeping because every couple of mins they would walk past the bedroom door which was close to their work site and would make racial slurs/racial comments. A cpl of singles on our coffee table went missing as well. Not only are they bigots, they are thieves as well. Do not let these thugs into your homes.

Thanks so much for your quick response in getting the part needed for our bathroom faucet leak. Alan did a fantastic job and was very professional and polite. Greatly appreciated

We had a water heater issue and over the phone the technician diagnosed the problem to save us a service call fee that would result in a recommendation to replace the water heater. We hired them for the replacement and they did it fast and the price was very much in line with other quotes we received I would recommend them highly

Young, enthusiastic 4 man platoon, led by helmsman Roger, did a superb job re-piping my home.  They worked together like a professional sports team.  Jefe Roger carefully explained each step to me.  The whole job was done in 5 hours.  Price was very reasonable.
Don't let the drilling and sawing get on your nerves.  Emerald has excellent customer service and they include drywall repair.

I have used Emerald for all my plumbing needs since 2014. From a leak in the pipe to re-plumbing my entire home (replacing copper pipes from 1942) to switching from electric to gas, to relocating my W/D. The same friendly, highly-skilled employees ~ Hugh and Richie and the back-office team ~ Myrna and Alex have been around from the beginning and they all go above and beyond to help me immediately. I trust them to work in my home whether I am there or not and trust them with my dog, whom they treat so well. I highly recommend them for all plumbing needs.

Always impressed with their knowledge and level of service. They fixed toilet and gave suggestions that made sense.

BE SUPER AWARD OF THIS COMPANY ESPECIALLY WITH MR HUGH and OFFICE MANAGER MYRNA SUPPOSEDLY THIS JOB WAS COMPLETE PROPERLY AND PASS ALL CITY CODES, we will see about that.
I not sure how this company kept there linceases,  The complete the whole re-pipe on one of my property everything ok until I decide to remodel my bathroom. This is what you call cut Corners, incompetent and laziness they destroy my 1,500 dollar vanity to connect a water connection to the out of the property which should be run thru the inside of the walk or run thru the roof. SEE THE PICTURES

I had a dripping Tub /Shower faucet. The Delta Cartridge was stuck. Emerald Plumbing quote is reasonable and especially they could come the next morning. Mr. Frank Bell arrived on time wearing mask. He even offered to take off his shoes. He was very friendly and answered all our questions courteously. He shut the water at the main and promptly extract the stubborn cartridge and install my new cartridge. No more dripping. I am very satisfied and thus highly recommend Mr. Frank Bell and Emerald Plumbing.

Late Sunday night, I had a flood in my bathroom which seeped into the bedroom and through the garage wall. The answering service was VERY polite and empathetic. Frank called me back within an hour, triaged the issue based on what I told him and when I asked him to come out, he advised several times about the $285 charge, I repeated that I was OK with it. (I'm guessing he's dealt with a few customers who may have denied knowing about the charge. No worries... I definitely needed help.)

After showing up 45 minutes later, Frank was courteous and knowledgeable. Then, he went outside and climbed on top of the roof to work through the vent. Keep in mind, when I've called plumbers over the last 10 years, they would go on the roof as a last resort citing, If it comes back, then we'll go through the roof vent.

This means, I was VERY pleasantly surprised that he did this without hesitation AND remember... this was in the dark on a Sunday night.

I definitely would use this company again. Thanks Frank and Emerald!

These guys advertise with a local podcast. Since I am a fan, I gave them a call when I had a kitchen sink clog that I was not able to clear myself. I called at about 7:30pm and was greeted by their operator, who was very professional and courteous. She paged the after hours plumber and had him call. After 30 mins, I haven't heard from anyone and called back to make sure my info made its way to their plumber on call. She paged him again and after a few mins I received a call. Well, it must have been a long day for this guy because our conversation was very short. He asked if wanted to have him come out and be charged for overtime, which I didn't think was necessary. Anyway, I decided to have someone come out in the morning. He said he would have the office call me in the morning to get on the schedule. I have yet to hear from them. I'm going to assume this was just someone's bad day, since my brother said they did a great job on re-piping his home. Unfortunately, I don't think there will be a next time for me here.

Came out when they were supposed to for several small projects and did a nice job. Felt like we got what we needed without being ripped off

Emerald plumbing is currently in our community working on replacing our poly butyryl pipes. Besides doing a great job with replacing the pipes, they are just great people!!! I am Currently walking with a walker due to recent surgeries and was on my way to the dumpster with my trash when one of the Emerald Plumbing guys ran up and asked me if he could take care of it for me!! He was so kind and I greatly appreciated his help! This company goes above and beyond not only in their services but also with their customer service and just plain people skills!! I have heard nothing but positive reviews from my entire condominium community since they've been on property! If I could give this company 10 stars I would! Don't hesitate to contact this company if you need any help with any plumbing issues because they are THE BEST!!!

We just bought a house and had to have it re-piped after the house inspector found polybutylene pipes the house. My wife found Emerald Plumbing and we set up a time to get the entire house re-piped before moving in. Man I can't say enough good stuff about this crew. They were there early. Before they began the took the time to show the areas of the house they were going to have to make holes in the drywall, explained how big the holes would be, but then they would re-patch the holes (I would have to repaint which was no problem.)  This crew once they began working, wow they each knew their part and they were very focused from the start and remained that way throughout the job. Watching the work was just an amazing experience, they are good at what they do and everything went harmoniously because this is what they do every day. Did I mention they worked so fast too. They FLEW through the job. I spoke with each of the guys from time to time and I couldn't have found a friendlier crew - it was like having my own friends there working for me.

Now, they did upsell me on a mix it faucet and we were excited to purchase because it prevented our kids from being burned at all. When they found out that we were getting a shower wall they realized the mix it valve wouldn't work with that but it was already installed! So, they refunded me leaving the mix it valve in place. These guys don't have it in them to get your last dollar they ARE without question looking out for your well being. I felt fortunate to have gotten the crew I did and I would recommend them 250 percent.

Update: The day  after install my water from my kitchen sink only was freezing cold. I went out to the water heater to see if there was a lever or something that wasn't turned on for warm water. There were two black handles that were turned off. When I turn them on to see if they would turn on the warm water, I walked back into my house to find it flooding in the living room/Kitchen. I rushed to turn the handles off but one was broken. Within minutes I called Emerald Plumbing and they knew exactly what I needed to do to walk me through how to turn off the main water off at MY house. There was no hesitation. They sent Joe out to inspect what had gone wrong. He pleasantly climbed back into the attic to inspect and not only did he inspect but took videos for me to see so I could see what happened. (The damage was not due to any fault of Emerald Plumbing's doing.) The previous owner had the roof replaced months before through an insurance claim and when the roofers redid the roof they had taken off solar panels as well. When they did this they cut the pipelines to the water heater leaving a booby trap waiting to happen. These roofers didn't reconnect the pipe anywhere or cap them off and when I went to turn the valves on the water heater exposed pipes flooded everywhere in the attic. Joe explained all this to me and showed me the video and then took the time to fix the mistake that wasn't Emerald Plumbing's fault. These people left me in awe of their handiwork.

The warm water not reaching the kitchen had to do with the distance from the water heater to the kitchen. It just took some time to get there. All is well there too.

The patching crew was just as great as the installation crew. They were just as focused and amazingly I have a lot of texture on my walls and they matched all the texture on my walls!!! I am still floored by their excellence.

Thank you Emerald plumbing for doing such a great job. I just can't say enough. Don't hesitate to call this company. (Yes there will be some dust from a re-pipe, there will be some holes. be realistic in your expectations when you got to get repairs because they can't do this job without some  temporary repair damage.  After repainting the patched areas, no one has been able to show me the areas that have been patched.

You should feel very very fortunate to have found them, like I do. They will take care of you and do a marvelous job.

I used Emerald for a repipe of my house.  The guy who did the estimate was fantastic about explaining everything.  And then the guys who did the repipe were super courteous, very quick and left everything looking good!

Didn't do the job I paid them to do. I paid to replace old water lines under a house based on their advice. They replaced part of the lines but they were too lazy to replace them all. The work was not in a visible spot so I didn't realize the job was incomplete.  Subsequently the old lines failed. Conversations with them were nasty and they did not stand behind their work or lack of it.

We had our townhouse repiped by Emerald Plumbing so we referred them to our neighbor. Our neighbor had her townhouse repiped january 23, 2020. The repipers left and my husband went out to look due to the flowerbed was messed up. They stepped on our downspout and crushed it. I reached out to Emerald Plumbing to let them know. Emerald Plumbing you are at fault and need to take ownership and fix the downspout instead of putting blame on the HOA landscapers as they do not landscape my flowerbed with mulch and rocks in it. Never again will I refer you to any neighbors, family or friends.

Worst service ever! Called at 8am have them all my info, they told me cost estimates etc. and gave me a window noon to 5pm. They told me he would call 30 minutes out and I failed to answer phone they would not come. I carried my phone everywhere all day! It got to 4 I thought I would check and make sure they were coming and I got we have no record of you in our system SERIOUSLY?!?! I must have sounded upset cuz I was told I don't need to raise my voice and then they told they would check one more time and they came back and simply said nope we have no record? No apology mind you...I told them they must have enough customers and don't need this one.. called Ferran!

Emerald should be your first call when it comes to plumbing. We've had a few issues over the years because of the age of our home and have called a few companies to come help us out.

They always provide quotes and price ranges up front, which is different than many other plumbers. They are honest on their hours and work expediently. I've found their rates to be very reasonable and transparent.

Every serviceman we've had has been knowledgeable, professional, and quick. They've each diagnosed and solved the problem and given guidance for what to do in the future. You can't ask for a better experience, in my opinion.

Awful. Had them do a really-plumb and they never came got the final inspection done. I had to do it in my own. Called again for a problem they found with the clean out. No show and no call for the appointment, even though they said they did. Office staff were no help and not engaging at all. Asked for my invoice to be emailed to me and they said it would take 24 hrs. Why? So disappointing. Always looking for help with my rental properties and they definitely weren't help

Go to close on the sale of my rental house they did the work on and they never closed the permit from 2 years ago and it delayed my closing. Also just checked my credit card charges and they charged me $500 more than my paid invoice shows. This has been a nightmare to deal with them and I'm shocked they are still in business

Fast efficient but billed for overtime rates at $290 for work done before 5 pm.... $290 quoted overtime rate turned into $320 charge adding $30 for snake fee. As if this was an extra piece of equipment required for the drain cleanout job quoted job and added $40 trip fee again as if getting here was not a part of the fee.   As a consequence I cannot recommend them as BILLING PRACTICES ARE DECEPTIVE... and I am an Architect and developer.  No complaint about plumber or his work just billing.   I hate misrepresentation in fees for services.  William Azzalino,  AIA

Fast knowledgeable service! The green truck arrived full of all the supplies that a plumber could ever wish for! Ken came in, took off his shoes and diagnosed the issue. He was able to get the job done in less than 20 minutes, with no unexpected additional charges. He was amiable, neatly attired and thorough.  I would highly recommend this company for any plumbing emergencies.

These guys are FANTASTIC!!! Purchased a new home that need to be replumbed. They set us up the day after closing. Their team arrived and nailed it. Completed a 3/2 split plan with many challenges in a day. Inspection two days later then drywall repair the next. Everything was as well organized as you can imagine. Can't praise these people enough. I was totally skeptical that: they could complete the task in a single day & I would see EVERY patch. Drywall team came in Ken and after retexturing you cannot tell they even opened the wall for access.
I have not had the pleasure to use on other tasks yet but I can only imagine and would expect the same professionalism.

They were quick, friendly, and efficient. They repiped my whole home in one day. They also include drywall repair for repiping in their quote. Very great value and excellent service overall.

Very organized and communicative staff.

This was the fastest plumbing install I've had too. When I got the bill at the end I was so shocked. Their pricing is much more reasonable and affordable than others. I could not believe how much I saved versus getting scammed by other companies I used to use. The previous company I used charged me 4x what they charged me for the exact same thing. Next time I need a plumber, I will be calling them. I wish I had known about them earlier. Thank you for caring about customers!

Very professional and friendly crew. They did a re-pipe on our home and everything looked great after! Thank you again!

Emerald has always been there for us, trustworthy and honest. Very good people who will treat you right

best of plumbing experts:  Owen, Jonny, Mike and Carlos.  On time, enjoyed what they were doing and did an excellent job.

Emerald Plumbing came to my rescue on a holiday weekend when I opened my main water line only to have it rupture after contractors damaged my line on some exterior townhouse work while I was away. They were quick to respond and were out to my place in a few hours so I had running water by the evening.

However few days later a different plumbing company, that came out for a different unrelated issue, pointed the water line was leaking and I should call to have it repaired while it was on warranty-- so I did. Emerald sent out a guy to repair it and I explained what was going on and what the previous colleague did. Upon work completion (again), the man left and didn't consult with me. A week or two later I received a bill for the repair work. I had to call to dispute the charges, and explain again the repair was for the new line they had put in and it was under warranty.

At the end of the day, they got me out of a serious bind, but they didn't do the job correctly the first time and tried to charge me to repair their own work. Just an ok for me.

If you are looking for a reliable plumber who does a fantastic job, look no further. We had an active leaks in our condo and they came out and quickly diagnosed the problem. Their pricing is fair and their repipe crew is very friendly and did a great job.

TERRIBLE experience with the office manager of Emerald Plumbing. She was interrupting, wouldn't listen at all, didn't find out the situation of her team who had to come back to fix something on the job, talked to us in a very disrespectful tone, and blatantly blamed us. I liked the company's work until they gave us an inaccurate estimate and tried to charge us almost double the price. They don't do written estimates so you have no way to verify your quote is correct. That was the most hurtful experience I've ever had on the phone with a customer service agent. She did not seek to understand or do anything to rectify the situation. I highly discourage people from trusting this company after this experience.

My handyman does everything - except for plumbing.  When he has a plumbing job he calls Emerald.  Well, that is a good enough endorsement for me.  I have used Emerald for several small jobs over the years.  Things like replacing a water heater, replacing a bathtub spout, replacing a leaking riser line from the the bathtub diverter to the shower head and other things along those lines.  

Their prices per hour are fair - a lot better than some others I have called to check their rates.  Most importantly, they do quality work.  They show up when promised, clean up the work area and are friendly.  I have not had a bad experience with them.  What's not to like?

Marc & David were awesome. We thought it was a small issue that turned into a bigger issue but they fixed it right there on the spot.

Very knowledgeable and very quick. I would highly recommend Emerald Plumbing!

I wish I knew what this plumbing experience was actually like, but I could not get past the EXTREMELY rude office staff answering the phone.

May 8, 2019.  After calling Emerald regarding, what we thought a small leak, we discover we have multiple leaks because of the old gray pipes...long story short; Jeff quickly remedied the leak issue. His professional, knowledgable and thorough explanation of the current and future problems with the pipes convinced us to schedule the long overdue re-pipe. Jeff provided us an immediate and very reasonable price quote with a target date of May 24, 2019.  

The morning of the 24th the crew arrived at the scheduled time. These gentlemen were all courteous and professional. It was obvious from the start that they were a team and each knew exactly what was to be done. After a very brief walk through the team supervisor (Chad C.) quickly assigned individual tasks and then he began explaining their game plan to us. Chad was very informative, patient and open to questions.  At no time did we have any concern or anxiety regarding the work that ensued.  Work began promptly at 9:00am (as promised) and a little over six hours later, the team are busy gathering up their equipment, vacuuming floors and wiping cabinet and appliances off (impressive!).  One thing I noticed, and must mention, was something that stood out and clearly demonstrated their level of professionalism. When one guy finished his task, he didn't hesitate to ask another if they needed help and jumped right in if they said yes.

At completion, Chad walked us through what had been done plumbing wise, and what to expect when the drywall crew arrives the following Tuesday.

Mr. Liam should be very proud of what he has created and how he has instilled his technicians with a positive work ethos which ultimately carries over into the field as individual professionalism, pride and quality of work. Kudos!

Selling a house in Sanford, realtor said i needed a repipe. Called Emerald got a quote, set date for repair. Thy pulled permits, did job in 3 hours, sent in drywall crew and inspector next day, even got my 20 year old water heater replaced. Can't really see what they did, can't really even tell they were here except for all new connections. Would use again just hoping I never have to.

Excellent! Professional, Friendly, Tidy! Emerald Plumbing installed all the new plumbing in my house and also my new water heater. They were prompt and called an hour early to confirm they were on their way. The team was friendly and professional. They covered the areas where they would be working on and cleaned up after they were done. Very professional, they inspected every nook and cranny and communicated efficiently. The day after an inspector came to check on the work they had done and said we had gone with a great company!

I broke a faucet on a Friday night. I called the after hours number and Shawn told me he had three stops before he could get to my house. He showed up at 11 pm and got us sorted out. I will use them again in the future.

I called in the morning because I had water coming out from underneath my kitchen sink.  Dave the  tech came by at 3 the same day and in under an hour it was repaired.  The price was as quoted, and Dave was pleasant and professional.  I will definitely call them again when I need a plumber!

We called Emerald Plumbing aftera disappointing experience with Frank Gay.      Their price including drywall repair which was less than just the replumb at Frank Gay.  They didn't take payment until job was finished, which makes me feel much better than prepaying.  We have the pleasure of Joe, Jimmy, & Jack to repipe our home, always with a smile and explaining everything they did along the way.  I will definitely will refer Emerald Plumbing to anyone I know that needs plumbing work.  Great job guys!

Inadequate customer service.  Had to call several times to get tech to give repair information and several calls to the office for pricing and invoices sent for work performed. The company is only concerned about getting payment and lacks communication.
Very disappointed since we were a returning customer after spending over 10k on another property. Will not have my realtor recommend this company again.

I recently had plumbing issues with an outdated water softener that needed to be removed. I called various places but Emerald plumbing seemed to be not only be the most organized, but also the most reasonably priced out of the places I called. They were diligent about arriving at the house when they said they would, and the plumber was quick and efficient, showing me step by step what he had done to remove the outdated device and replace the pipes. Overall good experience.

After using Emerald for 10 years and spending 5000 bucks or so, I'm now a former customer. Emerald made me wait 4 days for a plumber, then stood me up. I called Herrell Plumbing, who sent a guy to my house within an hour. Let's see: 4 days, no show vs 1 hour, results. Yes, I have a new plumber. I will never wait 4 days again for a plumber.

REPIPING: Two neighbors recommended Emerald Plumbing because that's who repiped their homes.  We were happy to get the recomendations but not looking forward to the idea of having our home repiped. It sounded like it could be a nightmare. Well we got lucky. Emerald Plumbing with Chad and his team did the job in one day.  They went above and beyond making sure we were satisfied and all our requests were met, even though they had to do around two hours of extra work to achieve what we wanted done. All the guys were so polite and would take as much time as needed to explain what they were doing. The cuts they made were minimal compared to what we thought it would be,  I believe this is as close as you can get to a fun day, when having your home repiped. Good honest people who understand the value of treating customers right.