Best in New York NY

I called this company and they never returned my call.  Then,I decided to try reaching out through Yelp because the reviews on Yelp were great.  I did get a call with in an hour but the guy said I lived too far. I explained that we were near Lindenhurst and Massepequa and he felt that we were too far for him to come and install a new boiler and he also mentioned that he had 3 boilers to work on already.  I undertand that Steve was being honest but I couldn't understand because some of his reviews on yelp are from Massepequa? (maybe even two...not to mention Babylon reviews....Copiague is not that far from these locations! ) My 3 star is because I felt that this person didn't want to come to Copiague not because of service...unfortunately I can't rate the quality of work ...which I'm sure is great....but I 'll never know....btw...he did mention that if we couldn't get anyone to call back.......but that didn't make any sense...I felt really hurt that he didn't want to come to my neighborhood! I could understand,  busy  but not  too far!

Love them they saved us so much money all others said we needed a new water unit they fixed it! We have been using them ever since!

I would have given no stars... But since I had to select at least one, this business got an undeserving star.

I called for a plumbing emergency. The guy picked up phone and told me to text him picture of my problem. Hung up with no courteous bye or anything similar. I texted pictures to him and waited for 15 minutes for him to call me back. He didn't. So I called again to confirm he got the texts. He said I'm getting to your pictures now. And hung up without a promise to call or any other words. I moved onto the next plumber on the list.

He obviously didn't need my business.  But he should learn some basic business etiquette. Yes everyone is busy with ten million things going on, but don't run a business if u have no intention on providing services.

We were referred to Mike via another plumber that was top-rated on Yelp, we're so glad we got the recommendation and will be using Mike for any future plumbing jobs.  

We had a problem with a blocked sump pump in our basement.  Mike was extremely responsive.  He stopped by on MLK day to do an initial assessment of what he needed to be done, he then explained to us very clearly his approach.  He then came back today and spent several hours troubleshooting and ultimately fixing the problem.  Mike is very personable, reliable and his work is top notch and reasonably priced - we highly recommend him!

The team did an amazing job! Very communicative, punctual and knowledgeable. They offered sound advice as to which repair or replacement option to pursue. We ended up replacing both our AC unit and our furnace, and they left our home spotless. They cleaned out the dust in the return ductwork and also added a filter. They covered all pipes so they don't sweat and drip on floor. It also looks like they put a cage around the bottom of the hot water heater, which prevents dust collecting underneath and preventing a fire hazard. Overall, a huge improvement. Very thorough work! We're happy we chose them.

I called last night late and was told that I should wait until the morning as long as there was no real emergency, that would save the Night Charges.
There was no real emergency so I waited for the AM. He showed up at 8AM as promised and had the clog done in 20 minutes with no problem.
What a pleasure to have a repair guy come on time and fix my problem quickly and at the advertised rate. I would recommend these guys to friends and family.

PS: His telephone voice is a little rough, but that is no reflection on the man or his work. This guy is a plumber not an opera singer

AWESOME WORK! Justin is great and respectful. Communication was easy, work was impeccable and clean. Great to have this quality and from a neighborhood service provider. Highly recommend!

Friendly, fast and accurate service. Fixed my pilot light the day it went out. Highly recommend

Reasonably priced and do a great job. They have done plumbing work for us for years and put in a water heater. Jim even helped my 92 year old grandfather when he stuck on the side of the road.

John Bretone and his crew are the best. They respond to calls timely and do excellent work.

Adam is highly professional and incredibly responsive.  He got the job done for my mom in a timely, efficient (and competitively priced manner) - communicating with me throughout the process.  No other plumber in the Flushing area was nearly as courteous, willing to work with a new client.  I gladly recommend him.

I called Zatos plumbing for the local law 152 gas inspection. They were quick to respond they did it on the same day and had it filed the following day. Highly recommend them.

Reliable, knowledgeable and extremely skilled.  I needed old cast iron pipes removed and replaced with newer PVC. Pappaceno Plumbing took care of it with care and ease. Would definitely recommend to others.

I had a fast leak in my tub and the tub was clogged the water was coming out at about 4 gallons every 5 minutes. I've heard of Roto Rooter, I've seen the $99 special that was posted online & I also saw that you guys also was offering a $60 coupon. And although one of my neighbors warned against me using Roto-Rooter service because of the high price, I needed a professional service. We scheduled online, waited a couple of hours for confirmation, and nothing. So I called myself and ask them when I can expect the technician because I spent the better part of the day scooping out water from my bathtub into my toilet to avoid a flood. I was called back and told that he would send someone over as soon as he had a technician available. We waited another couple of hours and finally the technician came. He wore a mask but nothing covering his work boots & I just cleaned my carpet from a the fire in my building last Wednesday that caused all this. He barely looked at anything and quoted me a price of $587 to just to snake the drain. I found that price to be exorbent and insultingly high just to remove a clog. I told him that is way too much money. I apologized for wasting his time and invited him out of my apartment. He then immediately offered to do the job for $300. Which was also too high, I again thanked him for his time and he then asked how much I was willing to pay. I told him the going rate in this neighborhood is $49.99 - $149.99 to clear a clogged drain. But since I was desperate I offered $200 if he can complete the job. He then went back downstairs to his truck and came back with an electrical auger one I had used myself to no avail, I thought he'd bring some big professional auger or other drain opening tool
Then proceeded to turn off the cold water from under the sink which started a leak under my sink. I scrambled to remove all my personal items from under the cabinet and please a bucket under that leak So now, I have an added repair to do. After he began, I tried to accommodate him by giving him something to drink since he said he was getting a headache do to the noise coming from the auger. I thought he would leave without finishing the job so I was trying to be pleasant and level headed. Although I was losing my patience by the minute. He sat there for about an hour and a half trying with that little electrical auger to clear the drain and then came out and told us he couldn't do it and started packing up his stuff. I ended up giving this guy a $40 tip just for the effort. Between my buildings handyman and this guy I wasted $80. I then called another company who unfortunately didn't have anybody until today. He sent his guy over who quoted me a solid price of $200 and an extra $100 if he had to open up my pipes which he didn't  he came up with a big industrial size auger and cleared the drain in 20-30 minutes. I still think it was pricey but it was an emergency and I was quoted a solid price without any games or surprises. I am very disappointed by the lack of integrity I was shown by your company. I should have been given a price over the phone or at least an estimate so I know what to expect. And as far as the $99 drain cleaning offer and $60 coupon I found to be all bait and switch gimmicks. Not cool for a company that's supposed to be completely professional, guarantees the job to be done, tries to shake down their customers in time of need, then leaves without completing the job. And creating extra problems to fix in addition to the already existing nightmare. Very disappointed

UPDATE: reducing to 1 star. Not sure who Michelle is or if it's a bot, but no response was received after three attempts per the directions below. If you own a brownstone or limestone, Feel free to message me or reply as I've found an exceptionally better, and cleaner option and couldn't be happier. I'm grateful to have dodged a bullet with these charlatans.