Best in New York NY

Had an emergency and Steve came over within 30 minutes!!!  Don't hesitate to call him for any plumbing needs.  He performed excellent work for a fair price. He also took his time to explaine in detail what was was wrong and what needed to be done.

Love them they saved us so much money all others said we needed a new water unit they fixed it! We have been using them ever since!

Darwin came on New Years Eve last year and quickly saved us from a disaster in our basement. He was fast, knowledgable and fair. He also showed me how to do the maintenance so he hasn't had to come back. Great service.

Mike is very responsive!  After my husband and I thought we could change our bathroom sink faucet ourselves, we were defeated when the bolts were rusted shut.  We quickly found Mike on yelp and I gave him a call.  It was the Sunday of Memorial Day weekend and Mike offered to come on memorial day.  He was very prompt to arrive and quickly started on the faucet.  Mike noted that he would have to saw the old faucet off in order to replace it.  He was very quick and even cleaned up after himself.  I would highly recommend Mike if you have any plumbing needs, especially with your sink.  Thank you Mike!

The team did an amazing job! Very communicative, punctual and knowledgeable. They offered sound advice as to which repair or replacement option to pursue. We ended up replacing both our AC unit and our furnace, and they left our home spotless. They cleaned out the dust in the return ductwork and also added a filter. They covered all pipes so they don't sweat and drip on floor. It also looks like they put a cage around the bottom of the hot water heater, which prevents dust collecting underneath and preventing a fire hazard. Overall, a huge improvement. Very thorough work! We're happy we chose them.

Jarrod came and unclogged my kitchen sink.  The gurgling went out.  Service was prompt and price was reasonable. I would use him again

I didn't actually get a chance to hire Justin (hence the four stars) but I feel that my interaction with him warranted a review. I had an issue with my kitchen sink leaking and I couldn't get a hold of management in the building. Called Justin up and discussed the issue, he was very responsive and easy to work with for scheduling timing. Unfortunately/fortunately, my building manager reached out to me and got it resolved through them but should any plumbing issue arose on my end, I will definitely contact him again with no hesitation.

I used him a couple of times and he has always been very professional and friendly. Plus very reasonable on pricing. Finally found a trustworthy plumber. I will use him again and again.

Burns plumbing put a new furnance and boiler in my building a short time ago,  they did a fantastic job.  Work was done in a timely and super professional manner.  Its a pleasure too work with someone who takes pride in their work.  Pleasure to do business with Burns and Company.

I called this plumber to service our furnace for the winter from an internet reference and was glad I did. Not only did the technician routinely service our gas boiler, but found a pet that needed replacement and then thoroughly cleaned the unit. As a resultt, our heating system works like a charm.

Had some plumbing work done in my home and some tools in my basement were stolen. I called them to let them know the situation the owner got nasty with me over the phone we exchanged words and now on my way to make a police report. I would not recommend these guys to anyone.

I called Zatos plumbing for the local law 152 gas inspection. They were quick to respond they did it on the same day and had it filed the following day. Highly recommend them.

Skilled professional with great communication and responsiveness. Actually did more work than necessary, replacing old parts to make sure the job was done right without any extra charge. You can see he cares a lot and takes pride in his work! EXCELLENT!!!!!!

I had a fast leak in my tub and the tub was clogged the water was coming out at about 4 gallons every 5 minutes. I've heard of Roto Rooter, I've seen the $99 special that was posted online & I also saw that you guys also was offering a $60 coupon. And although one of my neighbors warned against me using Roto-Rooter service because of the high price, I needed a professional service. We scheduled online, waited a couple of hours for confirmation, and nothing. So I called myself and ask them when I can expect the technician because I spent the better part of the day scooping out water from my bathtub into my toilet to avoid a flood. I was called back and told that he would send someone over as soon as he had a technician available. We waited another couple of hours and finally the technician came. He wore a mask but nothing covering his work boots & I just cleaned my carpet from a the fire in my building last Wednesday that caused all this. He barely looked at anything and quoted me a price of $587 to just to snake the drain. I found that price to be exorbent and insultingly high just to remove a clog. I told him that is way too much money. I apologized for wasting his time and invited him out of my apartment. He then immediately offered to do the job for $300. Which was also too high, I again thanked him for his time and he then asked how much I was willing to pay. I told him the going rate in this neighborhood is $49.99 - $149.99 to clear a clogged drain. But since I was desperate I offered $200 if he can complete the job. He then went back downstairs to his truck and came back with an electrical auger one I had used myself to no avail, I thought he'd bring some big professional auger or other drain opening tool
Then proceeded to turn off the cold water from under the sink which started a leak under my sink. I scrambled to remove all my personal items from under the cabinet and please a bucket under that leak So now, I have an added repair to do. After he began, I tried to accommodate him by giving him something to drink since he said he was getting a headache do to the noise coming from the auger. I thought he would leave without finishing the job so I was trying to be pleasant and level headed. Although I was losing my patience by the minute. He sat there for about an hour and a half trying with that little electrical auger to clear the drain and then came out and told us he couldn't do it and started packing up his stuff. I ended up giving this guy a $40 tip just for the effort. Between my buildings handyman and this guy I wasted $80. I then called another company who unfortunately didn't have anybody until today. He sent his guy over who quoted me a solid price of $200 and an extra $100 if he had to open up my pipes which he didn't  he came up with a big industrial size auger and cleared the drain in 20-30 minutes. I still think it was pricey but it was an emergency and I was quoted a solid price without any games or surprises. I am very disappointed by the lack of integrity I was shown by your company. I should have been given a price over the phone or at least an estimate so I know what to expect. And as far as the $99 drain cleaning offer and $60 coupon I found to be all bait and switch gimmicks. Not cool for a company that's supposed to be completely professional, guarantees the job to be done, tries to shake down their customers in time of need, then leaves without completing the job. And creating extra problems to fix in addition to the already existing nightmare. Very disappointed

Day before the marathon of course I have no heat!  The guy who answered the phone said it would be an issue if the street would be blocked so they sent someone last night to make sure I was up and running before it got cold.  Not too bad.  I'm thinking about locking in on Monday.