Best in New York NY

Called Steve in the morning and he answered. (First miracle!) I told him about my clogged toilet, he gave me an estimate over the phone, which I really appreciated. He gave me a timeframe and stuck to it! He texted me when he was on his way. Came- fixed it- stuck to his phone estimate! He left me disposable rubber gloves and followed up 2 days later to be sure everything was working fine. It was! Definitely recommend this guy!!!

Love them they saved us so much money all others said we needed a new water unit they fixed it! We have been using them ever since!

I highly recommend Trumpet Plumbing.
I had water dripping down my plaster wall in the parlor and called Trumpet; Darwin said he'd be here within an hour, and he was right on time. I was thinking it was a bad drain connection to the waste stack, which would mean tearing up part of the bathroom to locate the source of the leak and fix it. He showed me why that wasn't it; the leak wasn't coming from the drain, but from cracked and missing grout in the lower tiles in the shower. The bottom line is it's a re-grouting job, not a plumbing job. Even though he didn't fix the problem, I now know what needs to be done. He charged a very reasonable fee for his time as well, much less than I've paid with other plumbing firms.

I had an urgent plumbing problem on a weekend. Mike was referred to me by another company, who couldn't come for 5 days. He came over immediately and fixed the problem for a reasonable charge. A few weeks later, when I needed the equipment checked again, he returned to make sure all was ok for no charge. Can't do better than that.

We worked with this company (Adam and the two Daniel's) in the past month, and it has been absolutely nothing but a nightmare. Not only did they provide a false license, but the damage they caused in my daughter's bathroom is absolutely horrorfying.  They harassed me for their payments, which we paid (2nd payment), and when we saw the damage they were causing, questioned what they were doing. This ranged from installing broken and cracked floor tiles to paint everywhere to huge holes in my wall, left open. Not only were they late -- every day, and they showed up at 9pm to collect money, smelling of alcohol and weed!! Totally unprofessional.

They promised the world in the beginning, only to prove what thieves they are. I found out later they falsified information; got arrested for weed and possession of scales; and just rip people off. I am going through chemo and trusted them. The list of how they left our bathroom goes on and on, and I strongly recommend you find someone else to work with.

I can not believe the poor quality of their work and want our money back. This ALL needs to be redone including the use of copper Shark-bite waterline couplings is wrong; they neglected to use wire sheet under the tiles and so the tiles are already coming loose and cracking (after two weeks); the grout space is too big... The grout is cracking and can leak water through it.

The water drain S-bend of the sink copper pipe is wrong. It's forbidden to use it. They left a huge hole in my wall.

The sink faucet is done incorrectly, and you ruined the sink holes.

I have tons of pics and documentation.

They're total scammers, so do not trust any reviews.

Called today around 2 for a backed up sink. Jarrod came within the hour and cleared the drain within minutes. He also offered helpful advice to avoid the issue in the future. Price was exactly as quoted. I'm very happy with the service.

The giant hot water storage tank in one of my buildings was rusted and leaking and needed replacement. After calling many companies, I settled on JCA due to their reputable reviews, ease of communication, and competitive quote.

On the day of repair, Justin and his associate arrived timely and provided me updates throughout the process. After a grueling 4 hours in a hot, dimly lit basement, they completed the work. Justin took the time to explain to me what they did, and did a thorough check in the building to make sure everything was working. He guaranteed the work in case any problems arose, and emphasized his 24/7availability. That was two days ago and everything has been running smoothly since.

As a multi-family property owner and manager, it really is a relief when you find somebody reliable and trustworthy to service your building.

I called them in the late afternoon for a clog issue. Even though he had a family party that evening, he told me that he could be there afterward, around 8:30/9pm. He showed up, as promised (and texted me to keep me updated on his arrival), and fixed the problem. Clean job, professional, and nice guy.

A plumber that knows what he's doing!!  JW Burns is the most trustworthy, honest, capable plumbing/heating place I know.  They come in the middle of the night if you need them.  I can leave them alone in my house and not worry.  They're always right on estimates and charge very honest prices (I have plumbers in my family in another state so I know what's a fair price).  They are licensed master plumbers which due to my own family of plumbers know this is very important.  They also speak English which is getting harder to find in this town.

I called this plumber to service our furnace for the winter from an internet reference and was glad I did. Not only did the technician routinely service our gas boiler, but found a pet that needed replacement and then thoroughly cleaned the unit. As a resultt, our heating system works like a charm.

We called Adam at the recommendation of our neighbors when our heat suddenly stopped working on a Saturday night. We froze all night and then called Adam Sunday am. Adam came right away, was knowledgeable, fast and professional. He came back the next day as well
To do some additional work on the boiler we needed done. The heat was on within an hour and the system is working great. We will use Adam again! Highly recommended.

I called Zatos plumbing for the local law 152 gas inspection. They were quick to respond they did it on the same day and had it filed the following day. Highly recommend them.

Skilled professional with great communication and responsiveness. Actually did more work than necessary, replacing old parts to make sure the job was done right without any extra charge. You can see he cares a lot and takes pride in his work! EXCELLENT!!!!!!

I had a fast leak in my tub and the tub was clogged the water was coming out at about 4 gallons every 5 minutes. I've heard of Roto Rooter, I've seen the $99 special that was posted online & I also saw that you guys also was offering a $60 coupon. And although one of my neighbors warned against me using Roto-Rooter service because of the high price, I needed a professional service. We scheduled online, waited a couple of hours for confirmation, and nothing. So I called myself and ask them when I can expect the technician because I spent the better part of the day scooping out water from my bathtub into my toilet to avoid a flood. I was called back and told that he would send someone over as soon as he had a technician available. We waited another couple of hours and finally the technician came. He wore a mask but nothing covering his work boots & I just cleaned my carpet from a the fire in my building last Wednesday that caused all this. He barely looked at anything and quoted me a price of $587 to just to snake the drain. I found that price to be exorbent and insultingly high just to remove a clog. I told him that is way too much money. I apologized for wasting his time and invited him out of my apartment. He then immediately offered to do the job for $300. Which was also too high, I again thanked him for his time and he then asked how much I was willing to pay. I told him the going rate in this neighborhood is $49.99 - $149.99 to clear a clogged drain. But since I was desperate I offered $200 if he can complete the job. He then went back downstairs to his truck and came back with an electrical auger one I had used myself to no avail, I thought he'd bring some big professional auger or other drain opening tool
Then proceeded to turn off the cold water from under the sink which started a leak under my sink. I scrambled to remove all my personal items from under the cabinet and please a bucket under that leak So now, I have an added repair to do. After he began, I tried to accommodate him by giving him something to drink since he said he was getting a headache do to the noise coming from the auger. I thought he would leave without finishing the job so I was trying to be pleasant and level headed. Although I was losing my patience by the minute. He sat there for about an hour and a half trying with that little electrical auger to clear the drain and then came out and told us he couldn't do it and started packing up his stuff. I ended up giving this guy a $40 tip just for the effort. Between my buildings handyman and this guy I wasted $80. I then called another company who unfortunately didn't have anybody until today. He sent his guy over who quoted me a solid price of $200 and an extra $100 if he had to open up my pipes which he didn't  he came up with a big industrial size auger and cleared the drain in 20-30 minutes. I still think it was pricey but it was an emergency and I was quoted a solid price without any games or surprises. I am very disappointed by the lack of integrity I was shown by your company. I should have been given a price over the phone or at least an estimate so I know what to expect. And as far as the $99 drain cleaning offer and $60 coupon I found to be all bait and switch gimmicks. Not cool for a company that's supposed to be completely professional, guarantees the job to be done, tries to shake down their customers in time of need, then leaves without completing the job. And creating extra problems to fix in addition to the already existing nightmare. Very disappointed

We've been using Approved for years (longer than I can even recall).  They are always prompt in emergency situations, and Vinny S in service is awesome!  He tells you the truth regarding all your boiler needs (better than many other companies who tell you anything to get you to spend more money), and always returns my calls within a few hours.  Approved really proved themselves this winter when a boiler died on one of the coldest night, and they were able to get us a new boiler and have it installed within 16 hours!  Highly recommend them.