Best in New York NY

The reviewers don't lie!  A real stand up outfit.  Rich could not be any more gracious and helpful.  His primary concern is fixing your plumbing issue.  It's almost as if the business end comes second and the human aspect is first, he just wants your problem fixed and you satisfied.  It's strange, I hope to never need him again, but I can't wait to be able to utilize his expertise *if* another problem arises in the future.

Gene helped me out when I was in need of emergency plumbing help. Not only was he able to take of the problem but walked me through the different options so that I could make an informed decision. Response time was fast and the service was very reasonably priced. I know who I'll be calling from here on out.

I've used Richard a couple of times, and he's usually very nice, thorough, and reasonably priced.  But, in January I had a job that really should have been very easy and he just didn't want to do it.  He comes to my apt, looks at the flushometer toilet and says your super should be able to do this.

The problem is, my super sucks.  I know this, which is why I am calling a pro.  The piston in the flushometer completely gives way a week later, water is just running full blast into the bowl, and I had no choice but to call the super.  He puts a new shutoff valve on the toilet, for some reason, and replaces the piston.  I pay him $260.

Problem is, he effed it up.  The action on the flusher was weirdly stiff, and a few weeks later it just stops working.  I call the super and he couldn't give less of a sh*t.  I told you, you probably need a new handle he says. Get the part for me and I'll look at it.  (He had not communicated that to me, and it turns out he was wrong anyway.)

So, I end up calling one of those overpriced retail plumbers.  He shows up, and observes that the super put an unnecessary second gasket in there, which seems to have messed it all up.  About 15 minutes later the job is done, and I'm out another $300.  So I ended up dealing with three different people and spending $560 for an easy job that required a $40 part.

Richard is a great guy for jobs that he wants.  But he really left me in the lurch here when I needed someone to just do the job right.

We had an old kitchen faucet that was leaking and rusted in place. James came within a day, methodically cut it out to avoid scratching our countertops, and installed a new one. He was amazing to work with and explained everything he was doing. I highly recommend.

Let me get something off my chest: I know nothing about plumbing. Thank goodness for Matthew, the owner of Flo-Rite, who is incredibly knowledgeable, personable, and all-around professional.

Communication (5/5): I am a big fan of using Yelp to find businesses for a job or project and this experience reinforced that. Matthew was prompt to reply, answer my questions, and provide a COI upon request. Additionally, I've been told by other plumbing professionals and hobbyists that Grohe products (such as the one in my shower) can be finicky -- but Matthew assured me beforehand that he has worked with this brand before and understands the potential challenges with it.  

Job (5/5): Matthew arrived exactly on time for the scheduled appointment to replace the thermostatic valve in my Grohe shower. In less than an hour, he replaced the faulty valve, recalibrated the temperature handle, and successfully tested the shower temperature.

Knowledgable (5/5): We thought our water shut off valve was behind our trash. Turns out that is just our hot water shut off. Matthew quickly found the cold water shut off under our sink. He went above and beyond and explained how the to properly turn off our water without breaking it, which was quite helpful to learn!

Professional (5/5): Matthew was courteous and a true professional. This may sound basic, but I've had contractors and technicians make a mess in our apartment. Not this time -- Matthew wiped his feet on a towel after stepping out of the shower to not track water everywhere. Those little things really add up and make a difference to me.

Value (5/5): We received some quotes from other plumbers which were outrageous. Matthew's quote was right in the middle compared to others and I feel it was of excellent value. After finishing he said he always wants the job to be done correctly and if something bad happens afterwards he works with the individual to make it right. I appreciate that confidence and workmanship in a business.

TL;DR: I will be calling Matthew for all my plumbing needs in the city. He's a truly knowledgable professional and I recommend him to all!

Our toilet clogged and overflowed in the middle of a weekday. Really messy and gross. The plumber i called couldn't come because they were already booked for the day. They referred me to City Wide. City Wide was able to send a plumber within an hour (!) who snaked the toilet and got things flowing again. Price was reasonable and the person they sent was knowledgeable and courteous. By 5 O'clock I had everything cleaned up (their cleanup crews would charge extra).  City Wides prompt response and professional handling of my emergency saved the day.

Great , true pro, on time, clean and got the job done with no BS. WISH their were more like Woodhaven Plumbing...

Aversa Plumbing is a TOP NOTCH plumbing  service and Joe is fantastic guy!  He promptly responds to every call, gets right out to the location and does fantastic work at VERY REASONABLE prices.  We have used Aversa on four occasions and have been extremely satisfied each time.  

We highly recommend Aversa!
Chris and Heather Koch

In-Line Plumbing is an excellent company. We had a kitchen drain clog, and Stan got back to me promptly when I requested a price quote and set up a time that was convenient for me. When he arrived, he was prompt, friendly and quick to fix the problem. The price was more than reasonable. We'll definitely use In-Line Plumbing again and would recommend to others.

Jason did a great job. Before the job began they did a great communicating and giving updates. Jason was prompt and efficient.

If you need a drain unclogged, I'm convinced Johnny is only man in town to do it!.. after calling rotor rooter and then a discount 39.99 place, they were no help, just a waste of time, precious time and money !!.. Johnny is very skilled at what he does and knows how to get the job done, and he works very hard to get it done. He is reliable an on point !... Thank you for helping me out and my father, it's nice to know who to trust in these situations.

I had a few plumbing issues, Bob and team were fantastic. They came on time, they were very professional, and best of all they have reasonable rates with quality work. They are local to great neck, highly recommend for any plumbing issues. Ben Dinkin would now always be my go to plumber, nothing but good things to say about these folks.

Absolutely incredible service. Easy, efficient and reliable. Very respectable people that tell you the truth, busy or not. Would highly recommend to anyone in need of their services.

Was quickly asked for a $90 fee for initial evaluation of the work.  Repeatedly had to call to get follow-up to try to get a bid.  Finally got a HUGE apology for the delay to respond with seemingly good excuses but then again could not get in touch with the guy who was supposed to offer me an official bid.  Nice woman who answers the phone actually scheduled a date for me but even when that time came, I still didn't have a bid.  2 1/2 weeks after my original contact, I received the bid to repair an active leak.  Needless to say I had to look elsewhere.  I hope they spend that $90 well cause I feel like I was swindled.

I would look elsewhere.  Swindled or bad timing?... regardless this is one very unhappy customer.

In response to Mr. Kevin Ryans response to my unfavorable review of his service...kevin was not present.  And if the phone conversation was truly recorded by Erin, then it will be proof that she called me and started screaming at me. She should be trained on how to deal with an unjappy customer (which happens in this business)  rather than to call them and start scteaming and threatening them with legal action.  Bad.  Very bad business practice.  and your technician did NOT tell me what was wrong with the water heater and did NOT give me  quote prior to making a repair.  He just did it and wanted to cjarge me $300.  He gave me an ultimatum, I coul purchase a service agreement for $275 or pay the $300.  I dont want the contract and he was not happy about it.  He brought it down to $160.  Then he said ill be rightback and left eithout saying why.  After more than 20 minutes, I went to the van and gave him the check and told him I dont like the eay you do business.  When I did not have hot water, I called Erin later the same day, and she said she would check with the techs to see when they can get the part that needed replacement.  In the morning at around 10 am I called..No answer..left message.  Called again.. No answer.  Several hours later.. Called again.  Left message that if I did not get called back I would put a stop payment on check.  BINGO!  She called me immediately, screaming at me, that I had threatened her, accusing me of everything in the book.  I was forced to yell over her screaming words.  And yes, I cursed.  No heat for 5 days and this is what I get.  I hung up on her.  She called me back, left a message, threatening to take action through her attorney.    I called back, left message that not to threaten me and that because she has caused me so much aggravation, mt blood pressure went sky high, I had to call my doctor and take an extra bp pill to bring it down, I told her I am putting a stop payment on the check.  And by the way, your technician had an attitude problem, he was nasty, rude, defiant and uncooperative..   I called another company today, they are coming tomorrow to repair  the problem.  The woman on the phone was kind, sympathetic and professionall in her manner of speaking.  I have never dealt with people like Erin snd your tech before.  Never had a problem.  You should correct them, not me.  I will send you a money order for the $49 that I agreed to pay when I made the appointment.  But I will not pay you for anything else because I have to pay someone else to do what you should have done, when I called back to inform your office manager that I still had no hot water.  Have a nice day, Kevin.

Came out 2 times and asked basically asked what I thought the problem was, even though I am not an expert. Overall their goal was to spend as least time as possible at the site to make the most money.. 2nd guy who came out was an expert but did nothing but spend half his time talking down to me because I was not smart enough to understand a boiler. (Steam heat is over 100 years old) After 20 mins of hubris, he decided there was nothing he could do. After talking to someone who knew less, he then decided to actually look at the boiler and then realized that there were problems. I am a tech myself who builds and fixes computers. If you make a housecall, the least you can do with a $125 min appearance fee is look at the device and run diagnostics on all parts. Of course they charged us the full price both times, even though the first tech didn't bother to check out the parts. Save your time and patience and choose a company that at least knows the definition of professionalism.