Best Heater Installation in Indianapolis IN

I have had Jesse, Steve's son, come to my home three times in the past year, and I have had a very positive experience every time. Last winter, our water meter froze in the front lawn because our pit was slightly open. It burst, and sprayed water, as well as stopped the water going into my house. Steve was very quick to answer the phone, and talked to me calmly while I was highly stressed after having no water in my home for three days. He did what he could to adjust the schedule so that Jesse could come help me, at a time when I'm sure many other homes were experiencing busted pipes due to the freezing temperatures. Jesse was friendly and explained what was happening clearly. He drained the pit, explained what I needed to tell the city so they could fix the meter, and left me with a quote to fix the actual pit when the weather warmed so this wouldn't happen again. Steve and Jesse helped me get through my stress and frustration, and also taught me some things I didn't know yet about home ownership.

This fall, Jesse fixed two leaky toilets, and again, explained everything he was doing before proceeding, and was very clear about pricing. He was also kind enough to talk us through some other unrelated questions we had for possible future work.

Finally, Jesse came out recently to fix the water meter pit. Same experience - friendly, quality work, clear expectations, etc. He left the area looking very nice, and gave us good instructions for getting grass seed down quickly to make it blend with our yard again.

Each time I've called, Steve has been ready and willing to work with me on information, scheduling, and pricing. Jesse has been a pleasure to have in my home. I would HIGHLY recommend Steve and Jesse to anyone needing plumbing work, and we look forward to calling them again in the future when we do some home renovations!

Winters was great!  Very responsive to setup someone to come out to the house.  He was very professional, knowledgeable, and walked me through what he would be doing and the pricing before he started.  He even informed me of next steps and what to keep an eye out for; I was very pleased!  They will definitely be our company of choice for any plumbing issues in the future.

After searching through several companies' reviews for a water softener system, I decided to go with Cooper. My initial discussion via phone with them was very positive and informative so I went ahead and scheduled the installation.

Paul was my installer and he did a fantastic job. He called ahead to confirm the address and directions (Google maps is a hater) and let me know he was on his way. Once he was ready to install he asked if I had any questions and explained the process to me in detail. After he was done, he went over the entire system and was patient in answering my questions.  He even explained how long it would take to get the hard water out of my system if I did nothing or if I ran the tub to quickly get to the soft water.

Highly highly highly recommend this company. The warranty is best in class!!

We had Tyler come to our house today to clear a clogged kitchen sink. He called before arrival (in addition to getting update calls every 3 hours until a technician was avail to come out), he was courteous, thorough and fixed our drain as quickly as possible.

Super super helpful! I had a kitchen sink that would not drain and if you haven't realized how much you use your kitchen sink, try not using it for dinner prep and clean up and then you'll have a whole new appreciation for your sink like I do.
I messaged out for emergency service plumbing and they were here and fixed the issue within in 2 hours!
I felt safe when they were in my house, which might seem like an odd piece to review, but as a woman I find that to be extremely important when someone has to come in your house. I did have my two dogs in a room though barking the whole time, but I think I would have felt safe even if the dogs were barking.
They were quick, clean, and efficient and I'm so thankful for their help!

Submitted quote for toilet replacement. Grateful Plumber responded. Need more information please call. I replied, Just a simple toilet replacement, could you provide estimate before the call?

Ungrateful Plumber responded with - Please call ****.

Please for the love of god listen to the customer's simple request or explain your rationale.

Toilet replacement estimated 350-500 buckets! Was that so hard.

Update: Owners real response. A little different from his public lol.

Chapman has always, always been great to us. Whether I call on the coldest day of the year and need a furnace installed the next day or a simple maintenance service call they go above and beyond every time.

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

Mike built us a trash can cabinet  for under our counter. He was on time, reasonably priced, and did great work. It looks like it was part of the original kitchen floor plan. We plan on using him  for several other projects.

Bob got right out on a situation quick. Well I was staying with a buddy of mine for a few days and someone dropped a bomb in the tolite, like got it plugged up, them sausage rolls we ate did the pipes no favors. Got backed up pretty good, clogged up. Gave Bob a shout out and he came eager as a beaver to make that cheddar and get the drain flowing once again.

He didn't stay long, but he dislodged that log stuck in the drain pipe quick.  Him and his team also got skills on a plunger, they have a technique side to side and flush flush and plunge the heck out of it, bust the pipe wide open. Got that bad stuff out of there and down the drain to never never land. Bob thank you sir! you saved the day. These guys do all kinds of plumbing jobs, they glue the plastic pipes together, build mazes you name it, know what they are doing.

When you're writing a review on a plumber, you know you've just spend some time and money that you would have rather spent elsewhere.  But, if we had to, I'm glad it was Carter's we were able to call.

A month ago, our main sewer line decided to break on us and back up into our basement.  Long story short, almost all the piping in our basement and out to the city line have been replaced by Carter's.  We've worked with them several time and they've proven to be honest, fair and do great quality, quick work.  

I hope we don't see another plumber for a VERY long time, but when we need one, we know who to call!

My last two experiences with Howald have been very disappointing. We are on their scheduled maintenance plan and have been a customer for six years. Shortly after their last maintenance visit in the spring we noticed water all over our basement floor. Turns out the condensate drain was blocked, as it obviously wasn't cleaned as part of the scheduled maintenance. They sent a tech out to fix it (can't do the job right but always have time to do the job over) at no charge and we were left to clean up the mess. Today they were supposed to come out again for a maintenance check. They called yesterday to confirm the appointment but DIDN'T SHOW. I called their office and received a call back stating they had a tech out sick and had to reschedule their appointments. Too bad they didn't call me on the number I gave them to reach me, even though the person I spoke to stated their CSR log showed a note with the correct number and it also showed they called a different one. I guess poor service, cutting corners and failure to follow directions is simply becoming the new normal these days...

12/8/22 UPDATE: Howald rescheduled, sent a tech on time, and David did a great job answering my questions and giving our furnace a thorough inspection. I'm hoping my prior experience is the exception rather than the rule.

Great service!  Even helped me find a coupon!!  I will definitely use Plumbing Paramedics for all of my plumbing needs

Do not use this company!!!  Have a leak from an upstairs shower into a closet on the main floor.  I contacted our home warranty company and they assigned Maxwell and Sons the job.  They came over and looked, took the $65 service fee and I never saw them again.  I had a couple of phone calls with Mike and he promised to come by and start the repairs.  He was was driving at the time of our conversation and said said he would call back in a few minutes to schedule the appointment.  That was 3 days ago.  Unreliable company.  They just took the $65 and ran from the job.

Mark was GREAT to work with. I called after hours, he picked up right away and after explaining the problem with my water heater he was able to get to the problem right away. He even sent me a picture of what the issue was and explained what had to be done to get it fixed.  One of the nicest and most pleasant experiences I have had. He is honest and upfront! I HIGHLY recommend him.

Don't fall for the hype of them being an Indy local name!  Do your research and find a small local plumber on Nextdoor site or through neighbors or friends.  This company lied to our faces as they sent an inexperienced plumber to our home who had to take pics to get answers then took our $50 trip charge check and said he'd be back only to find out they weren't coming back until the following week!! We were without water and they knew this and then said WE WERE at fault when they knew the problem ahead of time!  They lied on the phone and said we didn't tell them it was a  different situation...we explained it exactly and even if it was a diff situation ( which it wasn't)..they should've had the knowledge to do it!!!  The plumber that arrived stated i have three other appts still and its 5pm... i can't do this one right now.  They knew it was not a basic replacement but this plumber didn't know how to do it and we had waited all day on him and then we got blamed!!! We had to fight to get our check back and thankfully we found an honest plumber through Economy Plumbing recommendation!  Steer clear of Godby!!!

I've used this company for years and was always happy with the service and price. But it seems those things have changed. I feel they've become predatory in their business practices. Over priced and always finding a problem. Disappointed with them.

Let it suffice to say that I am very disappointed with Summers.  I've used their services several times in the past when I've encountered a plumbing issue, and they were always most responsive and  courteous in fixing the problem.  So I had no reservations about contacting them this weekend when I had an unexpected problem with my water heater.  But it became  obvious from the moment I spoke with their service representative by telephone (at 5:20 p.m.  Saturday afternoon) that he was not enthralled with the idea of paying me a service call.  Nonetheless, he reluctantly agreed to do so after completing two jobs that were ahead of me.  That was the last time I heard from him.  By 10:30 p.m. , he was still a no show.  I would have at least expected a courtesy call from him offering an explanation for his absence, but I didn't even get that consideration.  Nothing irritates me more than when a contractor makes a commitment to me and then doesn't fulfill it.

Summers - if you're listening, you need to have a conversation with this technician about his customer service skills and keeping commitments that he makes.  Because you can bet that if he's done this to me, he has already - or will, do the same to another customer.

It took a few trips to get oir issue resolved but the techs and Drew (plumber) were always friendly and apologetic. Better communication to these gentlemen woild have easily resolved the issue at least by the second time. Will use them again!