Best Residential Services in Honolulu HI

We have had little big plumbing service our units quite a bit until this past incident and after this past installation, I don't think we will be doing business with them ever again.  We had a leaking water heater and requested it to be replaced.  The water heater is under the counter in our kitchen, a short water heater.  We called our warranty company American Home Shield and they designated Little Big Plumbing as the tech.  Michael came out on a Friday evening and diagnosed the problem, took the dimensions of the water heater and was waiting for authorization to process the order.  The following installation appointment was made for Wednesday.  Rather than installing a short water heater (which is what we had in unit before), Little Big Plumbing installed a Tall water heater.  

Ummm hello, a tall water heater IS NOT the same as an under the counter water heater.  A tall and short water heater may not mean much if the unit is outside in garage or closet but in a small apartment kitchen where every inch of space is valuable (think of real estate in Tokyo), we lost much needed counter space for the microwave and we need to find a contractor to build a cabinet to enclose this water heater so its not an eyesore!

We have tried calling them to rectify the situation but to this day have not heard back.  I have called American Home Shield as well and have been put on the back burner.  Both parties are pointing fingers at each other for the blame in the mistake, but as a consumer, i really don't care who made the mistake, I just want the situation rectified so I don't have to remodel my kitchen for a water heater!

After the installation, we called a contractor friend of our over to assess the situation, and he told us that the hot water pipe is not supposed to be exposed or facing out, that is was a hazard if the cabinets are accessed.  Not only that but we have to remodel the kitchen to create counterspace now.  If we had known this was the outcome, we would have definitely opted out and used a more professional plumber.  

For simple fixes, leaky pipes, dripping faucets, I think they can handle.  But for bigger jobs, find another plumber, you might have to remodel your home for a simple installation.

Pipe Masters service was 5 stars, from the call to set up the appointment to the service team that came over. Everything was clearly explained to me and the repairs were done quickly and professionally. I only wish all service companies were as efficient and as competent as them.  I will certainly be using them when the need arises and will recommending them to friends and yelpers ;-).

Called these guys for job and they came in quick and easy will recommend to anybody call them at anytime for your plumbing needs

Talk about response time and quality work!! So thankful I came across his company on Yelp. He's very responsive, detailed, professional and reliable. He responded to an emergency plumbing issue at one of my condos and was able to diagnose and take care of the repair the same day. I had another plumbing issue within the building with another unit and he made some adjustments to his schedule to accommodate some plumbing work needed. Within the last couple of weeks I've called him for plumbing repairs needed at my units and he's always been reliable and honest.

I'm looking forward to working with him with other repairs and or projects.

Christmas Day evening plumbing emergency.  I was incredibly pleasantly surprised and deeply appreciative to have a plumber return my call on Christmas.  Wow.  He agreed he could be there the next morning 12/26/18.  He arrived within 15-20 minutes of the quote window (on time for Hawaii).  He did not charge for his helper and he met his original quote for $200 which was great as I could not 100% advise him what the issue was (I only knew the 2 piece toilet was leaking from the tank and dripping into the condo below).  I do feel he fluffed his labor time by 20-30 minutes, but when he explained he was calling it 1.5 hours of labor to include driving time, I was okay with it.  Again he met his original quote, was on time and saved me a great deal of headache and stress.  I can highly recommend Tony!

The PVC toilet flange broke at my daughter's house in Ewa Beach while she was on vacation and she had a house sitter.  I called 535 plumbing since they had good reviews on Yelp and was glad I did.  They came out two days later and fixed the toilet in 40 minutes, which included filling a void around the sewer pipe with concrete, poor construction by the builder, which probably caused the failure and prevented me from doing a DIY fix.  Their bill was very reasonable for a plumbing job.  Thank you Shane.

Ed and his drywall contractor Darin did an awesome job on my leak above my ceiling.  Ed is top notch and is now my go to guy for plumbing issues.  Hard working braddah and goes out of his way to explain plumbing stuff in layman terms.  Prices are very fair!   Super nice guy too.  Mahalo Ed and Darin .

UPDATE 2/18/2019: Gary tried to bully me - HA!  He asked me to call him through Yelp.  He first tried to convince me that we did not have all the facts, and even claimed that they went back several times at no cost, when they only went back once and flushed a few buckets of water down and disappeared.  

When I asked him why after taking $5000 from my in-laws and the sewer backflowed again within days, he did not have the decency to use his camera to figure out where the real problem was and then clear the drain like the other company easily did later (instead he told my in-laws that they had to do a bigger job), with no answer he said: You obviously have no clue about what you're talking about, let's just handle this in court ok? and hung up. WHAT?  Note that I never mentioned about legal action in the conversation (yet!), and he brought this up trying to intimidate me.  Sure! Junvenile! My lawyer will be very glad to give him a lesson and claim all the costs. Wonder how many dissatisfied customers that they've bullied.

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I'm writing this so that others especially the elderly would not fall prey to Rayco's unethical practice again.  If you wonder why they claimed to have been in business for 30 years and only have 16 reviews (watch out for new fake reviews!) -at least in my in-laws' case, they're elderly and did not dare to complain about them because everybody knows everybody in the island, and they did not want to get into trouble for complaining.  

Well, not me.  My father-in-law has been hospitalized for over 20 days now and still in the hospital because of what Rayco did, and I have record of the phone calls from my mother-in-law that they ignored.  Two plumbers after them confirmed that their work was not needed and did not fix the problem, and I have dated video recording of the clog sewer a couple of weeks after their $4500 repair work.  If Rayco has an issue with my review here, feel free to message me directly.  But I'll for sure pursue this through the Contractors' Board, BBB, as well as other legal venue if my in-laws are contacted and/or harassed due to this.

NOW FOR WHAT RAYCO DID TO MY ELDERLY IN-LAWS:

My in-laws initially hired them to clear a sewer drain blockage about a month ago. They charged my in-laws over $350 to supposedly clear out the drain, and then another about $4500 to supposedly repair/replace the problem pipes.  The day that Gary the owner came in to ask for the final payment immediately after the job, he hinted to my in-laws that they probably needed to do another even bigger repair job to truly fix the problem, which left my in-laws confused.  He took the money and left the old pipes at the house, when they're supposed to remove them per their quote.

Several days later the toilet backflowed with toilet/fecal sewer water.  It went all the way into their master bedroom carpet, and my elderly in-laws had to frantically clean up the mess.  

When my in-laws called Rayco about the problem, they sent someone to come flushed 5 buckets of water down the toilet to fix the problem.  It back-flowed again a couple of days later, and Gary suggested that they had to do the bigger repair job that he proposed earlier.  When my in-laws argued that they're supposed to provide the warranty for the repair, Gary said that if they could prove that it's his pipes that caused the problem, then he'd gladly come back to fix it.  Really?  He charged $350 to clean out the blockage and $4500 to repair the sewer problem, and it backed flow within days and that's not his problem?

When my in-laws declined to do the bigger job immediately, Gary stopped responding to them.  He basically abandoned them with a non-functioning plumbing system, perhaps as a way to force them to do the bigger job.  My father-in-law got pneumonia possibly from the foul water smell and all the stress a couple of days after frantically cleaning up the fecal backflow, and had to be ambulanced to ER.    

Since my father-in-law has been in the hospital, I called two plumbing companies with HIGH number of good yelp reviews.  The first one came and assessed that the so called repair job (the $4500 one) was not necessary (and obviously did not fix the problem) as the problem was further down.  Since they did not have the right camera with them, I called the 2nd plumbing company and they camera-traced and videotaped the location of the blockage, and cleared the clog for less than the $350 that Rayco charged to do just the clear out without the video camera service (which did NOT fix the blockage).  And my in-laws have no sewer problem since.

Like I said, I have all the records of the whole situation and unlike my in-laws, I happen to have a family retained lawyer and am fully prepared to deal with them if I have to.  I'm doing this without my in-laws' knowledge as I don't want anybody else to have to go through what my wife (who just came back from Hawaii to deal with this) and her family have gone through.

NG Handyman team takes care of every job that you need around the house like from changing out a disposal, changing out a water heater etc. They even do all the electrical jobs like outlets, lights and switches. The team is very friendly, clean job site and all there work are cleans and perfect. Call them for a free estimate and you won't be disappointed!!

My clog in the kitchen sink was sitting a couple days. I needed someone to come the next day since I needed to coordinate with a neighbor for a shared line. All the more popular plumbers were booked. DOB arrived later than initially planned due to a longer-than-expected previous job, but the dispatcher was very communicative via text and call, setting expectations. The price was very reasonable, the same as others on Yelp. The technician is licensed and patient in explaining what he was doing, professional, and cleaned up after himself. He snaked the line, and it's all good now. He's been a licensed plumber for a long time, and this is a new business (a month old), and he did a good job! He also does bathrooms and other plumbing needs. Consider using DOB for your next job!

5-Stars!  Creative Plumbing is our first choice for our family's properties and they always gets the job done!  We trust them to perform quickly, efficiently, reliably, and professionally for any bathroom or kitchen project.

We wanted to get an exterior pipe shortened, a quick 15-20 minute job.  The guys were prompt, efficient and left the job site perfectly clean.  On the way out, the lead plumber noticed that another exterior hose fitting was basically welded shut from corrosion since we live just off Kaneohe Bay.  He offered to fix that as well on the spot with an upgraded spigot.  I was pleased with the value for money and their prompt service.  Definitely recommend Full Service Plumbing.  Their company title doesn't lie!

Rudy & Co. did wonderful work on our floors and installing our kitchen subway tile in our KoOlina home. Friendly & efficient - I will hire him again for any other remodeling needs, I highly recommend Rudy for any renovations. Thank you for awesome work!
-Imee

Awful over-the-phone experience and they haven't even showed up yet.  So... these folks are contracted through Costco (the epitome of 5-star customer service) to do the install portion (included in the price along with delivery, per Costco) of my dishwasher order.

I have ordered a washer, dryer, and bed through Costco, and at no time have I been asked to pay an additional installation fee.  Loyalty Plumbing has the audacity to tell me I need to pay an additional fee of $35 to have this installed.

They go on to say that an Air Gap is required to be installed per code and that the cost is $350 for the work, period.  Currently on the phone with Costco to see whether I can choose a different provider as this is not at all what I signed up for.

Next-day update:
Costco will reimburse $150 for installation charges incurred with another provider.  I probably called ~8 plumbers and only got 3 responses.  One is priced even more egregiously, the other was comparable (air gap portion was quoted at $250), and a third (Dan Does Plumbing) answered immediately and sounded awesome (and was less than $200 all in for install and haul away), but he asked me to contract with someone separately to drill a hole in the countertop (to accommodate the air gap).  Fortunately, we got another word-of-mouth recommendation and won't need to work with Loyalty Plumbing -- combination of horrible over-the-phone experience and attempt to take advantage of a captive customer = unacceptable.

Jared, owner, was very quick in responding to my call. Really nice and found the solution to my plumbing needs. Super fast and efficient! Mahalo Jared!

I am so happy that I went with these guys to do my bathroom! I had 8 different companies come look at my bathroom and all of them were way too overpriced and quoted me 2 weeks to finish! Glad I decided on this company. Alex, the owner gave me the best price and said he could finish my bathroom in a few days. His workers were very professional and fast. They even cleaned up after the bathroom was done! I will be using them for sure for my next home renovation!

0 star. Joe did not show up for the estimate. No phone call and no text about his no show. We finally called him after half hours of waiting. He did not explain what was the reason for no show and did not apologize. Very disappointed.

Tarin did an expedient job in installing our water heater. He also gave some handy suggestions which was really appreciated. Keep up the good work!

Had a problem in toilet tank malfunction and because I could not get a service to come the next day, I called Rotor Rooter. Got a next day appointment because I have a single bath in my home. They came on time, found problem and gave me quote. My choice was to get done now or wait a couple days with a broken toilet. Price was jaw drooping but needed it done. Parts were $35.98. Labor was $431.10 for a half an hour job. Lesson learned. Will not use this company again.
ROTO ROOTER
KAPOLEI HAWAII

I shopped around quite a bit trying to find a plumber who could fix a few of the issues that arose out of my recent home purchase inspection. They price they estimated was around the same price as most of the others I spoke with. Although some quotes much higher and only one quoted roughly the same but with additional work would be covered. I didn't go with that company for other reasons.

Any who, EverTrust came out for an assessment free of charge! One of the other places charged $45-$75 just to do an assessment! I don't have a ton of money, so the  fact that this was free, I was overly happy. A close friend of mine referred a specific plumber with EverTrust but of course you can't call them directly. I was skeptical when I read some of the reviews on here and Google, but since he referred them, I put my trust in my buddy.

Turns out the guy who he had shared was the person who showed up! Talk about winning. Nathan and his colleague were on time, polite, and professional. We had the leaking pressure regulator replaced, installed a main shutoff since our's couldn't be located (thanks 1993 construction), and installed a new toilet. Originally we were just going to replace the wax ring, but we were advised (1) the toilet the previous owners installed is the worst of the worst and it's not ergonomically good and (2) install of a new toilet and replacing a wax ring is the same labor cost. The only difference is the price of the toilet. So we decided to get a new throne. They even helped with a old hose connection faucet! Again super nice and professional.

The estimate came back in two parts which was nice. The cost our original plan and the cost of the plan with the upgraded toilet.

I would suggest them for your plumbing needs.