Roto-Rooter Plumbing & Water Cleanup

Our toilets and showers flooded at the worst time possible.  With all the panic going on right now and the terrible weather, it was a godsend that Paul from Roto Rooter was here to sort it all out.  He was professional, courtesy, patient, and answered all my questions.  Even questions I didn't know I had.  Would highly recommend Paul and Roto Rooter services to anyone that needs help fast!

They do the quote on worst case and do not adjust when things go well.  If you want to pay $2500.00/hr use these guys!

Give company credit for polite service on phone. Quoted thousands of dollars for repairs without willing to investigate further than camera equipment. Run from this company if you have plumbing issues! Complete scam!

I was so upset when my shower backed up and nothing could get the gross water to go down! I called Roto-Rooter and they quickly sent Joseph to my high rise. Joseph was very knowledgeable and helped me by snaking my kitchen sink which he knew connected to where my shower drained! I'm so grateful for the speedy, efficient and quality service provided! Thank you so much Joseph @ Roto-Rooter!!

Eddie Cordes was friendly, neat and clean, respectful and most of all effective! Our kitchen sink backed up 6 days ago. We called another plumbing company, who came out twice to snake the drain and even sent down a camera, but were unsuccessful in clearing the clog. They kept hitting a hard stop at about 20 ft. in and couldn't go any further. When they suggested we cap that line and cut through our concrete to lay an external drain line for an exorbitant price, we called Roto-Rooter for a 2nd opinion. We called at about 1:30 pm today and Eddie arrived at about 3:30 pm.

Eddie pointed out that sending a camera down, doesn't necessarily fix the problem. Plus, there was water sitting in the pipe now even though we hadn't run any water down the drain for 6 days, so there would be poor visibility anyway. Once you see what's wrong, you still have to go in and clear it somehow. That made sense. He used 2 different sized augers. Small one at first. He ran into the hard stop too, probably a joint, but he kept working it until he noticed it went a little further, like 30 ft. Then he used a larger coil that was longer - 90ft. He kept working it through another hard stop until it finally pushed through freely at about 70 ft! Hooray!

Thanks to Eddie we can use our kitchen sink again! And we didn't have to empty our savings! Eddie worked on our sink as if it was his own. It's so hard to find someone with both expertise and heart. We really scored when Roto-Rooter sent us Eddie. By about 5 to 530 he had cleaned everything up so nice and neat. We couldn't be happier!

We used this company for the flood that happened at my parents house because they were available to come to the site ASAP. I should've followed my instincts but we needed someone pronto. If I could give ZERO star I would. This company sucks!! They're so nice and helpful in the beginning but once they get your money, they do a shoddy job. Also the communication and coordinating sucks, for the overly price you pay you would think they would make the transition as smooth as possible. I constantly had to bother them to see what's going on. Save yourself such headache and go to a local company with good reviews!

So i called to make an appointment to see what they could do for the leak i had in my water heater....so they came to the house and the two guys that came was talking amongst each other making like the job was hard and then when the said $400 . i was like what the hell...so i ended up telling them nvm and ended up calling the number on my water heater and the guy on the phone told me what to do and helped me fix it for free. this company wanted me to pay $400 plus parts for something so little like tightening the screws and also changing the cover that was rusting because of the water. so yeah i wouldn't recommend this company at all.

Due to error with Sears repairman working on our refrigerator, waterline got disconnected and flooded our flooring.  Sears repairman called Roto Rooter since we didn't have a plumber to call immediately.  They came and repaired waterline, and ran equipment to dehumidify floor that got flooded.  Well this took 4-days.  Project manager demanded and forcefully tried to get us to give them our credit card before job was completed.  Told them I would not give credit card until job completed and I receive an invoice along with pictures. So a week later they emailed invoice and demanded that we pay by end of day. Wanted time to look over invoice and would call back with payment. Got busy at work and then next morning they called and told us if we didn't pay today, they would send us to collectors.  Didn't completely understand all the charges on our invoice but ended up just paying for invoice.  After paying invoice, invoice was reviewed by someone who came to check our damages and noticed we got billed for equipment service that they did not provide.  If this person didn't notice this we would have never known we were being billed for this service which costed $330!  I do not recommend using Roto Rooter, as they are not a very trustworthy company and have forceful bully type project managers.

I will like to recommend Casey Sandoval for his knowledge and professionalism. Thanks for all your help this afternoon and be sure that next time we are in need of a plumber you will be the first number we'll call. Thank again Casey, stay safe and keep up your excellent work and positive attitude.

Worst Rooter company I have ever dealt with in my life, and I'm a regular user of plumbing services for several rental properties I own.
In my 30+ years on the island, this company truly is the least Aloha friendly.
My tenant had a blocked toilet. They sent over a super exceptionally rude person with an accent so thick I had to ask him 4 times how much the charge was going to be. He wanted $1150 to remove our toilet and run a snake to unblock it.
I literally used the same company 3 months prior and paid an unheard of $350 for the same issue in a different apartment.
Now it's $1150? I guess these guys make all their money on commission and they sent over the greediest of workers.
I called the manager, and they put me through to a lady, Sandy, who claimed to be the manager. After I explained my issue to her,  she put me on hold and transferred me to another guy, also claiming to be the manager. This guy was very rude and just hung up on me.
I highly recommend AVOIDING this used car sales tactic of a scam operation. I've used many companies for 20+ years here over and over and am a very loyal customer to the hard working people on Oahu. These guys need to be put out of business!

I was quoted service within an hour. It is now 3 hours since I made that call. I just received a call saying that a technician will call within 30 minutes. We'll see what happens as I was told someone would call me within 45 minutes 90 minutes ago!

Roto Rooter was one of five plumbing companies I called. They were the one who were able to respond the quickest to my plumbing emergency (broken sewer line). They observed proper COVID protocols and explained everything they were doing. My household was back up and running in no time. They did a good cleanup job and were friendly and professional. They were able to beat their competitors' pricing. Appreciate Frank, Noah, Nick, Johnny, and one other gentleman whose name I forgot to write down. Will definitely use them again!

Ad said 24/7? Yea we did not get a 24/7 response. We had a backed up sewer line at mid night. We tried using the equipment we had but was unsuccessful. So my wife made the call to rotor rooter and was told they could not come till next morning. It was a not a good night for my family.

They took care of everything, from calling out insurance to setting up our family to stay at a hotel tomorrow a team will come and cut out the walls and replace flooring whatever is need to start putting our house back together so we can go home.

Had a problem in toilet tank malfunction and because I could not get a service to come the next day, I called Rotor Rooter. Got a next day appointment because I have a single bath in my home. They came on time, found problem and gave me quote. My choice was to get done now or wait a couple days with a broken toilet. Price was jaw drooping but needed it done. Parts were $35.98. Labor was $431.10 for a half an hour job. Lesson learned. Will not use this company again.
ROTO ROOTER
KAPOLEI HAWAII

My tenant called to address a really simple fix for a broken shower diverter. Joseph M came to give estimate. Took a 1 min look at the faucet (without dismantling) and gave a $432 quote. Of course, I told him to kick rocks, called the main office in Kapolei spoke to Office Mgr Brandy who apologized and said she'd send out a seasoned tech who would fully inspect, access liability and ultimately repair the diverter. I expressed to her it was now 48hrs later and I needed it fixed that evening for my tenant- I was reassured.

Only to find out when I woke up, my tenant said they never came by or called. Four hours later, I just now get a call from dispatch saying they are ready to come out right now and help (tenant is at work).

I'm not sure what's going with the plumbing industry but these outrageous quotes, half a** work, and I don't have the part in my truck tactics for jobs that take less than 15mins are simply ridiculous. I hate companies that are disorganized, dishonest and can't simply do a basic job but want to charge premium prices.

Calling another plumber and will update on how much it actually costs and how long it actually takes. (National average $175)

Want to crush the competition? Offer fair pricing and prompt professional service. It's really that simple. Never calling RR or Steve's Plumbing EVER again!! Yikes.

This is a followup to a review I wrote  about Roto-Rooter 6/4/2019. We contacted Action Line and explained the situation, all Action Line got in response to their inquiries was a copy of the backside of the bill written to us with the disclaimer that they are not responsible for any damages caused by their employees. Well, to to the very elusive supposedKapolei G M Darren Jennings, we had no leak before our bathtub drain was snaked by Roto-Rooter! As I stated in my first review , we tried contacting Cincinnati where Roto-Rooter is based out of, we were promised answers and then just re routed back to Hawaii with no contact number for anyone but Darren Jennings who I really don't think exists. So apparently there is no integrity at Roto-Rooter, from the the very top all the the way to the bottom. So don't believe their Ads, the only thing going down the drain is your hard earned dollars. I will continue to warn neighbors and fellow union employees about calling anyone but Roto-Rooter. Kawika and Wyatt this is not on you, but you should go to work for a company that cares, they are out there! R K Kaneohe

Four stars because I have yet to have my lines scoped with a camera.
My father and I spent most of the day snaking our main plumbing line from the house. At one point we thought it was cleared only to have the laundry water backup into the bathroom.
We called Roto- Rooter, reached a call center thousands of miles away. Was connected with Rance who made the 30 minute drive into the country to rescue us.
Rance was patient explaining everything to my half-inebriated father. An hour later and 100feet of snaking and we're clearing. Everything running smoothly. It was a bit costly but what can you expect on a Sunday evening.
I highly recommend Rance.

Rance was the name of our technician. Super professional and very knowledgeable. He was punctual and helped us to understand the problem. He was very mindful and I loved that he showed up with a mask on!! Very respectful and friendly. Got the job done!! Highly recommend!!!!

Rance did a great job. Quickly fixed our plumbing and unclogged the drain. Thank you!

Paul quickly resolved our situation within minutes.
Job well done. Very timely, efficient, and friendly service for an emergency call late at night. Thank you, Paul!

I do not recommend them. I contacted them during an emergency was told it would take them about 2-4 hours to get someone in contact with me. Hours went by with me calling and calling to see where someone was and they never came. They contacted me  24 hours later telling me someone had been assigned the job and should be reaching out to me! Unacceptable! I had to contact someone else to help fix the issue.

I want to take back my view that I did back in September 2020. It was a very long day my whole bathroom just gotten flooded I couldn't take a bathe so we call Roto-Rooter.So Eric tech guy came over to my home and started to work on my drain. So he told me before he starts this is how much it cost $450.00 and if he needs to cut a pipe it's extra $20. So he proceeded to clean out my drain when he was done he ask me if I wanted to do a review for him he'll gave me off $50.00 I said okay and I did because I please that he took care of problem. So I ask him if this came with warranty because $450.00 is a lot of money. He said yes my husband was standing next to me when he said that. He was writing up the invoice while talking to me. He said tomorrow there going to send another tech guy to look though the camera and see if my pipes was damage then cannot but if it's good and gets back up he'll come and cleaned out for 3 months. Now I call back to find out that Eric went back to the Mainland ask to see if they could come out because it back flow again! They said I was going to be charged again another $450.00 I said no try to explain to them she said there going email office and let me know
Guess what no response bad bad customer service I just want to say when you are told by someone that works for your company you should by your word.

I tried contacting local small business plumbers to take care of my clogged kitchen sink. All of those I contacted were not able to come out at all or would come out in the evening. I couldn't wait all day, so, reluctantly, I called Roto Rooter. I was afraid that a large, mainland company would be overpriced and too busy for my small job. Boy was I wrong!  Tech Kawika was at my home in 45 minutes and job was done quick. Very satisfied.

Ask the prices first. Their minimum is 350 to do any job whether it's 15 mins or 1 hr. plus  parts. As a senior I felt like the plumber was not looking out for me but took advantage of a quick fix situation to make money. I was desperate when I needed a leaking hose repaired under my sink. Initially said he'd give we a discount but ended up charging me the full amount to change two hoses which I asked him to do. Only one was leaking but I wanted to ensure no problems later.
This job cost me almost 400!!
Sad Kupuna

I highly recommend Roto Rooter Kapolei. They do honest work and go over all possible options to resolve your issue at the lowest cost possible. They were also the only company we called that didn't charge a dispatch fee on the weekend just to look at the problem.  A very BIG MAHALO to Curtis and Matt who serviced our home on a late Saturday. They solved our plumbing issue, which required them to go back to their office to get other equipment, but they did not charge us for this! We're so grateful companies such as Roto Rooter still exist that don't just look at profits but really want to help Ohana.

My dad called them to fix our sink. And they said they will come in the afternoon. So we waited and waited. The guy finally came at 5:30pm. Then we showed the guy the plug up sink. He said he can't fix it because that's not my job. What the heck? This tells you don't call Roto-Rooter! Bad Customer Service!