John K.

03/06/2023 12:00:00 SA

I had an issue with my shower fixture and called 3 plumbing companies to get an estimate and time frame to schedule the repair. When I called 535 Plumbing, I was informed that I need to send them pictures of the fixture which I did on the same day. No response. I called back a week later and left a message. No response. SIX WEEKS later, I get a voice message they are following up on my telephone call. Obviously, I had the replacement shower fixture completed by another company. No NOT get fooled by their TV commercial about their wonderful customer service at reasonable rates. The other two companies that provided an estimate were within $20.00. I suspect their business practice is to prioritize jobs that brings in the most money.

A P.

12/21/2019

Disappointed in their service. They fixed my leak but eventually i noticed their workers did not make sure to set everything back to the way it was when they first came. I messaged the company and showed them pics of the issue but the worker says that its not their fault and it was already this way when they came which is not true. Now they want to charge me to fix. Would not recommend.

James V.

1/25/2022

After purchasing a new toilet from Home Depot and failing to convince my wife to let me install it myself, I started looking for quotes on professional installation. The first company I looked into seemed great (and well known around the island), but upon further investigation their prices were absurd! The other company also didn't offer quotes upfront, which was a red flag for me.

When I reached out to 535, they responded almost immediately. I was given an upfront and, more importantly, honest quote for the work I needed done. Despite a full schedule, they were able to fit me in within 24 hours, and proved to be super punctual and highly professional. My new toilet was installed efficiently and the work was top-notch. I would highly recommend 535 to anyone who is looking for a quality plumber without paying excessively high prices.

Gary N.

06/03/2020 12:00:00 SA

I want to compliment 535 Plumbing for their excellent service. Showed up right on time, in fact a little earlier than I expected. Troy really impressed me with his knowledge of our condo's plumbing and knew exactly what the problem was. A short time later problem solved. Price was in line for the quality work they did. I will recommend 535 Plumbing to everyone in our building and would no hesitate to call them again if I need their services.

James W.

12/18/2019

I decided to give these guys a try after seeing their outstanding Yelp reviews. They were able to quote me over the phone (less than other companies) and come out the SAME DAY. They were on time and the work was done quickly. I would definitely recommend them to friends and family and use them again the next time i need a plumber.

Judie T.

03/08/2017 12:00:00 SA

Second time to our home, great work, prompt and really nice and courteous workers!

Grace W.

5/14/2020

Wow... Tracy came to fix for water leaking on a carpet and wall. It was the best, kind, and, nice plumbing service ever. He explained well. Also, Tracy cleaned after he took care of it. I really appreciate to him. Thank you so much, Tracy! Thank you, 535 Plumbing! It was the best service

Amber N.

6/26/2020

From the start, the customer service was fantastic. Stephanie was incredibly helpful, quickly getting me in contact with Troy and Justin. The turnaround time was fast; they actually completed the job on the day that I had contacted them. As soon as they got here, they assessed the problem efficiently and explained it to me in terms I could understand. They got working on the issue right away and I was very happy with the result. This company is the pinnacle of professionalism and I would highly recommend them to anyone.

Frank J.

3/21/2023

Needed to bring water pressure back to our building before the weekend. Got two week wait from three other plumbers. Not from 535! They were there within two hours, problem solved in 15 minutes! Now 535 is our new go to plumber.

Gem E.

7/28/2023

These knuckleheads come without a moisture detector which is the only thing that I told the lady on the phone that no needed when I scheduled.

And then they tried to charge me an $80 dispatch fee for coming out even though they didn't bring what they needed.

Silly waste of time. Recommend YAMAZ plumbing instead.

Neil T.

4/20/2021

Peter and Freddy showed up on time and started work immediately to unclog my kitchen sink. With a main sink and an island sink Peter was able to diagnosis the problem and corrected what another plumber did not do. Peter also provided advise on preventing future clogs along with a suggested adjustments to the dishwasher drain. They were professional and clean, cleaning up after themselves and wiping everything down with cleaning solution. All for 1/4 of the price I paid to a TV advertised plumber.

Sue F.

04/03/2021 12:00:00 SA

This is the 3rd time I have used 535 Plumbing for repairs. They are prompt, professional and very knowledgeable plus offer advice to avoid possible future issues. I was pleased with the service received from Mark due to his explanation of the issue.

Frank F.

10/12/2019 12:00:00 SA

I needed a new water heater pronto.
Shane came over the same day that I called to assess the situation, and his people had it done the very next day.
It was a one cold shower and it was over.

These guys are the role model of local plumbing.

Howard O.

10/14/2021

keri made things right - refunded most of my charges. also, apologized for being unable to unclog drain.

Diane K.

01/02/2021 12:00:00 SA

Finding a plumber can be challenging, even more so during the holidays, pandemic. Contacted 535 Plumbing (based on Yelp reviews) and received prompt email response from Shane (owner) who requested additional photos of work scope. Quote was accepted and scheduled the following week.

Troy and assistant Robert did an excellent job of rerouting waterline (coordinated with Board of Water) and hose bib. They were friendly, efficient, professional; wore masks and creative so waterline would be hidden inside carport. If we need a plumber in the future, will definitely use Troy @ 535 Plumbing!

Michael H.

8/31/2023

Quick response, knowledgeable for a complex problem, fixed it properly according to a very smart friend who is a high-end general contractor.
Not a bargain, but it was done correctly.

C. L.

10/24/2022

We had a clogged kitchen sink. Ali and Royce were sent to the house and cleared out our sink in no time. They were professional, courteous and had the skills to take care of our problem in short order.

The company was very quick to answer my initial inquiry on their website, which is important if your sink is clogged up and you normal cooking is put on hold.

Mahalo guys. Whenever I have any plumbing issues or need some equipment installed, I'll give you guys a call first.

Dawn G.

4/24/2017

The guys from 535 are awesome.  We had a toilet that had a wax seal that deteriorated after the last plumber lifted the toilet to fix something else but didn't put a new wax seal on.  We noticed a stain around the base of the toilet and called another plumber.  They quoted us $300 to put on a new wax seal.  I decided to check yelp and found these guys.  I was a little suspicious when I saw all the good reviews, but I called 535 Plumbing and Shane gave me a quote that was a fraction of what the other plumber quoted.

We scheduled the appointment with Shane, and that morning his guys called an hour before to confirm they were coming.  When they got here, they had all the gear they needed and had everything changed and looking as good as new within 20 minutes.  They leveled the toilet, changed the supply line, and then even adjusted the chain in the tank to make sure we were getting a full flush (I had installed the valve in the tank...not quite professional)!

Brandon and Rich were polite and professional.  Their work was clean and quick, and when they left you couldn't tell that they had been working in the bathroom.

With the cost of services going up in Hawaii, it's awesome to find a company like 535 Plumbing that keeps things affordable without sacrificing quality of work and quality of customer experience.  We'll definitely be recommending these guys for future work to our friends and family! We would give them a 10-star rating if we could! Thank you 535 Plumbing!

Jamie S.

06/06/2019 12:00:00 SA

535 Plumbing responded on the weekend to provide price quote. We needed the shower trim replaced soon and 535 Plumbing responded! We had a price quote on Sunday and Brandon the plumber came on Tuesday to replace the shower trim! We received the invoice and made the payment after the install. With our busy schedules, 535 Plumbing was responsive with price quote (which is fair priced for plumbing work) and had the manpower to schedule the plumbing work in a few days. Shawn was professional and provided us the full name of the plumber who was coming to our house to do the work. Brandon who arrived to our house was both professional and courteous and did a great job with the install! We're happy customers! Thank you 535 Plumbing!

Bernard C.

10/25/2020

I contacted 535 Plumbing about water leaking out of the tank of the toilet in my apartment. I was told to take a picture of the interior of the tank, giving them whatever details I could about the leak, and forward it to their office via email. I complied and an appointment was arranged for the following day. The office told me a plumber would arrive between 10 am and noon. The technician (Nico) arrived at my building at 10:05 the following day. When Nico came up to my unit he had all the necessary tools and equipment to do the job. It took him less than 20 minutes to change out a filler valve and the leakage was solved. Many thanks for the outstanding service to both 535's office staff and technician!

keiko mollie t.

6/26/2023

I was in the middle of refinishing my bathtub when the technician noticed a leak from the hot water faucet. He stated that it would not be possible to continue with the refinishing job over water so we would have to wait until a plumber could be called to fix the leak. I called 535 Plumbing and explained my predicament. No problem they said....we can send out a plumber in the afternoon. In the meantime, the owner of the refinishing company diverted the leak so it drained in the toilet tank. Refinishing was able to continue, 535 plumbing came and fixed the leak and the bathtub was finished in record time. My gratitude for 535 Plumbing for doing such a great job on such short notice. 535 Plumbing is on top of my list for Plumber to call in the future.
Mrs Tai

Toshio I.

05/10/2019 12:00:00 SA

These guys are just awesome. My toilet was lopsided and a pipe connection to the back of the wall was broken. They expertly fixed both and even discovered a major problem that could be plaguing the building. The guys were down to earth and cordial. I highly recommend them.

Jon G.

3/13/2018

Shane and 535 Plumbing are as good as it gets if you want great service and reliability from a plumbing contractor. Being completely trustworthy and dependable, I have always been very happy with the quality of their work.

Daniel T.

03/12/2023 12:00:00 SA

I finally made a decision to have a new shower installed in my condo. I was referred to Shane from coworker of mine. My decisions were made easily via texting and internet. Thank you Jolene.

Butchie and Joel worked on the actual breakdown and installation of the shower. They did a neat and professional job. I was so impressed with the finished product.
Ironically, after the job was finished. I had a plumbing issue with the unit above me . 535 plumbing performed the repair to pipe above me.
I highly recommend this company for any plumbing repair or project.

Thank you

Daniel Tsushima

Liane T.

12/23/2015

My new gas dryer was delivered and I needed a plumber to install it. I emailed 535 Plumbing on a Sunday, asking them to contact me at their earliest convenience. Shane got back to me within the hour to set up an appointment. The customer service is excellent, service was fast, and reliable; I will definitely call them in the future!!!

Darlene T.

08/03/2022 12:00:00 SA

I had my toilet rebuilt by 535 plumbing less than 2 years ago and the flapper is probably not fitting tight so when I flush sometimes the water keeps running. They installed their own brand of parts. In the past when I have had it done it has lasted 5-7 years as I am the only one using it. They say the warranty is only good for 1 year. Unfortunately because it is a part specifically made for them I can not replace just the flapper and would have to replace everything again for $200.00. Please beware if you have toilet problems and consider a different company.

Rod S.

12/28/2019

535 Plumbing is OUTSTANDING! I was extremely impressed with the promptness, professionalism, and price. My shower valve would not turn off. I normally repair every thing in my home myself but the main valve to the house would not close tight either. I decided to get professional help and called 535 based on Yelp reviews. There is a reason why the are a 5 star rated company. Extremely responsive and trustworthy! I have already booked other maintenance and repair projects with them. I am so glad i found a reliable source. When it comes to plumbing problems, home owners at the mercy of local companies. Shane, the owner understood my needs, quoted the repair at an extremely fair price. He is so efficient as he arrived early to the site with all the right parts in hand even if my valve was an old one installed in 1985.

Jacqueline C.

05/11/2020 12:00:00 SA

The first plumber I called couldn't complete the job for a couple of weeks so I called 535 Plumbing. A 2-man team showed up promptly and started working on my backed up drain. Adding to the difficulty were long drain runs, very old cast iron pipes, leading into an 8 clay pipe, with multiple drain branches. Near the end of the 2nd day, I was surprised to find multiple teams of plumbers coming to assist the team that was assigned to me. Pretty amazing, how their co-workers came to lend their support and expertise (off the clock). Not often you see such camaraderie in a business, very impressive. Finally, after endless snaking and removal of debris, 3 excavations, a new clean out, the end solution involved breaking into and removing offending roots in the old clay pipe. Their solution was to sleeve new 6 pipe into the old clay pipe (not stocked locally) and cement the joints shut. Good job guys, Thank you very much!

Irene T.

08/05/2023 12:00:00 SA

Fast response time - great service. Plumbers are knowledgeable and efficient. Mahalo 535Plumbing!

Jo L.

5/13/2022

Puni came to replace a toilet. He did such a neat job! Such a conscientious worker. The installation and caulking was so professional. Thank you 535 Plumbing!

Rickey S.

7/26/2019

Troy came out along with Justin and did an excellent job for our complex. The were professional and efficient, I will use them again. They had the repairs done with an hour.

Thanks guys

Anna H.

04/09/2020 12:00:00 SA

I found 535 via Yelp with an emergency on a Sunday morning. 90 minutes after calling, a crew showed up. Ultimately had to do a rather major replacement job but could not be happier with the service & quality of the work. Plumbing disasters can be the most stressful of home repair jobs - these guys will take good care of you.

Marion E.

11/18/2017

Mitch and Scott came out early, about an hour before the appointed time (11-1). They were courteous and efficient, got the shower leak fixed, and the final bill was not outrageous. I'm really appreciative that there was excellent communication by text message, and an estimate of cost prior to coming out, and actually being able to come get the work done with the correct parts! I had previously called another plumber that did a good job for me in the past, but after not answering my texts (he actually had come out to take a look at the problem but needed the right parts), I then called another plumber I had used, but no one ever even answered the phone! That's when I turned to yelp*. Hoping the all the good reviews were real for 535 Plumbing, I called and things got fixed! Hooray! Awesome job and Happy Thanksgiving! I truly have something to be thankful for.

Charnan C.

01/12/2023 12:00:00 SA

The pull down faucet head in my kitchen sink would not retract and quit running water. I thought the entire faucet would likely have to be replaced. When Jay arrived, he found that a weight on the hose below the sink had dropped off. A simple fix! Jay took the time to explain what had happened and how I can take care of the problem if it should ever happen again. Money saved!

535 Plumbing's response was rapid and the service was great! I highly recommend 535 Plumbing.

Loriann G.

2/15/2021

I made an appointment. Sent pictures of fixtures as requested. Confirmed upcoming appointment. Took time off of work to be home. Got stood up.

Brian H.

4/30/2021

We had to find a plumber urgently because our waste water sump pump alarm was screaming at us.
My wife searched on Yelp and found that 535 Plumbing had good reviews. She called and within 2 hours we had two very polite and professional plumbers at our door, Dalen & Ali.
What happened over the next 4 hrs was not particularly pleasant. Dalen was hanging upside down for much of that time with his head well down the manhole. He had to vacuum out, then dismantle everything so he could lift out the pump. When he cleaned and freed the impeller he then had to reassemble everything again hanging upside down.
There were several hurdles along the way but Dalen doesn't give up.
Very, very impressed!! Mahalo 535 Plumbing, a very difficult job done exceptionally well. Brian Hawkins.

Doug M.

11/27/2022

Wow. Our disposal hasn't worked in quite a while, but now, today, Sunday, it decides to start leaking. Sunday is a big cooking day for me but still, not being able to use the kitchen sink isn't an official emergency like a non-functioning toilet, right? So I figure I'll look up some places on yelp.com and leave emailed requests for an estimate hoping that someone could make it on Monday or Tuesday. I forgot to mention it's the Sunday of the looooong Thanksgiving weekend.

I send an email to the first place, 535 Plumbing, and before I get to the second place, they called back. They said they could have a guy over in 2 to 4 hours. They gave me an estimate for the cost of replacement and labor up front. Seemed fair to me 'cuz I already had looked up the cost of the unit at Lowe's and Home Depot.

Before the 2 hours, their guy Niko shows up. Very professional attitude and very competent. Big mahalo, Niko. The job took around 40 minutes even with the probs older appliances and dwellings often have. So yeah, wow. I would recommend these guys to anyone.

Kim B.

11/12/2020 12:00:00 SA

The best company to ask, especially since my request was last minute. They came in, did what they needed to and left! Fast, reliable, and friendly. Will call again for plumbing needs!!

Robert T.

10/28/2022

535 plumbing are the best in the game! Mark and Rylan helped unclog my pipeline and found the root of the clog after going through the motions. They were very responsive and explained everything with details. The equipment and technology they used is definitely the best that you can't buy off the shelf or watch a YouTube video and try to DIY. Professional plumbing & good team work, I highly recommend using 535 for all your plumbing needs.

Michael H.

8/20/2019

Hey, seriously! Go with these guys! They travel in two, and the senior guy knows his craft! I had three other companies come here in five years, none of them did anything! I was like what do I do!? Then 535 came out and boom, bam, Abby everything in five years of my problems were fixed! In, less than a couple hours. After three companies and five years. It used to take my toilet three five flushes, and tub slow draining. I warlord on my maintenance folks from the apartment building to fix, I'm sure the folks they sent who they thought good! Yo, I was a Soldier 30 years, four wars, I know experience! I'm that way! 535 are they folks! I'm just saying, go there! I know dedication, and they have it! Mahalo They're like brain surgery work on plummeting! I'm telling you go for the brother's of 535, it worth it!

Wendell D.

11/07/2021 12:00:00 SA

It took me awhile to do this review of the water line installation for my newly purchased refrigerator. Called them after seeing their TV commercial one evening

They didn't do a site inspection but ask me to send pictures instead for the scope of the work needed. Original plan was to run the line from the sink water line to the opposite wall, through the cabinets and behind the range. Owner said going behind the range was usual but I had my doubts because it is a drop in range and not a slide in. Fortunately when the two plumbers came the next day, We came up with an alternative that worked and cut the cost of the job in half. Good workmanship by the crew and clean.

The new refrigerator just arrived and there was no problem with the hookup. I would use them again in a heartbeat and may in the very near future.

Jon A.

10/28/2017

The level of professionalism here is outstanding! I called the other day because we've had a broken faucet that needed to fixed.. Shane came down within a hour to look at what needed to be done..After a fast inspection he ensured me that he will send some one the next day to have my faucet fixed. Sure enough the next day Scott and Scott came to get it fixed.. And boy were they fast and got the job done right.. They really know what they are doing and it shows! Anytime theres a plumbing problem these guys are now my go to! Highly recommend this place to everyone!

K L.

7/13/2018

If you ever wanted to see what is in your sewer line, call this company. Their inspection camera shows an amazing picture and their crew takes time to examine and explain the output.

Only disappointment was their system wasn't able to save the recording to a USB drive. Hopefully it gets fixed for future customers. First time using this company and overall happy.

Gail S.

4/21/2023

The crew from 535 plumbing was absolutely awesome! Junior, Chrys and Matt earned every one of these stars and then some. In short, they were truly thoughtful, efficient, competent, reliable, and did a fabulous job with our very difficult plumbing disaster. It was an absolute pleasure working with the three of them!

But these guys totally deserve a longer explanation as to why I 100% recommend them. For most of us, hiring a plumber can be scary. Generally we find ourselves needing repairs in a pinch but are afraid of getting oversold on a job or charged too much for parts and labor. My ninety year-old mom was in this exact situation. Her hot water pipe ruptured somewhere under her concrete bunker of a house (she only knew because of a huge electric and water bills, and low pressure in her shower). She reached out to two other plumbing companies who came out, charged her for their time and their theories but never really gave her a clear idea of what was going on and basically left her frustrated and hanging.
I came home to O'ahu help her and she called 535 Plumbing. Enter Junior... From the get-go Junior was up front, respectful, thoughtful, and all about finding the most effective and reasonable fix for my mom. The other companies had told her she would need to re-plumb the entire house for $25,000, end of story. Auwe!

Junior went into true, akamai plumber mode and came up with a clever and functional bypass plan that saved her THOUSANDS of dollars and a ton of construction stress. He then actually took the time to clearly explain the plan and costs to her. It was the kindest thing! He also explained that 535 knows there are lots of jobs out there. Expanding the scope of the project (I.e. re-plumbing her whole house) just so they would have more work isn't how they operate. He made it clear that they would rather get this job done quickly and well and, move on to helping the next person.

So it was up to Chrys and Matt to execute the pretty complicated bypass plan. The work load was NO JOKE and involved sawing and jackhammering big slabs of cement, repiping the lines in a hot, cramped and humid space and literally thinking around corners. Chrys was totally unflappable, steady, and competent as he worked. He kept the job cranking as he took input from Junior and helped teach Matt. Matt was learning on the job and was super contentious, neat and tough. When they would encounter a problem (the fault of a very complex, quirky house built in the 70's) they'd work it out.
We were worried about concrete dust going everywhere but they taped up plastic, ran a shop vac and worked so hard to keep the dust down. They honestly did everything they could to make this whole process as painless as possible for my mom and kept her informed the whole time. They were upfront about the costs and kept them totally within reason.
Companies like to use aloha in their advertising all the time without really walking the talk. These guys at 535 totally nailed it. The whole process was an aloha-filled win/win. I can't say mahalo nui enough to these guys and, a big shaka to the owner for running their company this way.

I hope our 'ohana doesn't need anymore plumbing help in the near future but if we do, for sure we'll call 535!

Ralph Y.

01/04/2021 12:00:00 SA

Great communication. Arrived on time. Professional service and knowledge. I would definitely hire again and highly recommend for water main leak repair. Troy and Kelvin were great!!

Elden N.

08/08/2023 12:00:00 SA

This company is reliable. When dealing with commercial plumbing issues, you wanna have the job done right so it last longer. 535 plumbing is reasonably priced. The result of their work speaks for it self. This is why i keep calling them for new fixes.
As long they keep sending professionals who know exactly what they doing and keep getting great result, you bet i will keep calling them. They must be retaining professional and that is why I say it's reasonably priced. Sometimes it's just cheaper to go with the pro's.

Ronald S.

12/03/2020 12:00:00 SA

Over the course of two days Keone and his assistant fixed my leaking, very old condo pipes. They at all times wore masks and were very thoughtful and professional. I am happy to recommend them and 535 Plumbing.

Juan R.

01/02/2020 12:00:00 SA

Shoutout to this company. I reached out to them when my wife told me the garbage disposal in the house wasn't working. I checked the circuit breaker to see if it trip and it was not. I also checked the outlet to make sure power was coming in through the outlet and it worked. Checked the garbage disposal to see if it was clogged or blocked and it was not. So I gave this company and call and they got back to me within the day. Set up and appointment and Atta and Lyman came by the house and did a great job. Quick, efficient and clean. The best part was they were 15 minutes early from the appointed time and took care of business within 45 minutes. I recommend 535 Plumbing if you have any garbage disposal problems. These guys were awesome and making an appointment was easy. I am happy with their service.

Nancy W.

4/21/2023

Not an emergency but under bathroom sink shut off valve & line replaced before an emergency break could happen. Came on time, good work, friendly and finished quickly. Good to have reliable plumbers.

Brandon L.

04/07/2017 12:00:00 SA

I finally found a plumber for life. Shane met me the same day I called and gave me a very reasonable quote. He was able to schedule me in quickly which was a huge relief.

Due to my job, I needed to reschedule multiple times with Shane, and each time he was very accommodating.

On the day of the job, Scott and Mitchell came on time and were both very professional. They exceeded my expectations in every way. The finished the job ahead of schedule, they stayed on point for the quoted price, and cleaned up nicely.

I will definitely recommend them to everyone I know.

Alvin W.

8/28/2023

When my water bill increased, I knew that I had to correct the problems with my bathroom toilet and outdoor hose bib immediately. I called 535 Plumbing, and they were able to repair both fixtures quickly and professionally. While the repair work became more complicated because the shut off valve was frozen, 535 Plumbing was able to also fix that problem on the same day. I have used this company for my business and home, and I would recommend that you consider using their plumbing service.

Isabella F.

03/03/2020 12:00:00 SA

I had a clogged sink and shower with company arriving the next day! In a panic, at 6PM I called 535 Plumbing--I found them BBB website--they were able to come out the next morning (before the arriving company) and quickly took care of the clogs! They even checked our other shower to see if it should be snaked too ( just in case) which it didn't and they were honest enough to say so! Since then I have referred them to a few friends, who were equally pleased with the service they provide. We are now considering doing some work on our home that will involve plumbing work so I contacted 535 Plumbing for an estimate. Jamie came out and she explained everything we need to know in regards to the plumbing job in a clear and concise manner, patiently answered all my questions, and without making me feel stupid. All estimators, whatever the job, should be like her--willing to provide detailed explanations and answer customer questions. She had the estimate to us the next day. With it in hand we can now continue planning the rest of work and be ready to schedule the plumbing job in the near future. Thanks for doing a great job for us with the clogged drains, providing good service to those we gave a referral, and for providing reasonable estimate for future work in such a timely manner.

Lynn M.

3/30/2023

Having toilet flush problem and I called
535 Plumbing and technician came over within a couple of hours. The issue was assessed and cleared quickly. Very friendly staff and professional. I will definitely call upon 535 should the need arise in the future.

I recently downloaded YELP app and that is how I found 535 Plumbing.

Joan K.

3/15/2018

Company able to replace my broken water heater same day. Great attitude of can do! Price reasonable. Thanks

Alaka'i A.

11/17/2021

Please read full review.

Overwhelming, that's how I can best describe my experience with 2 other plumbing companies we've spoken to. We own an old home with a lot of issues, one of them being the plumbing. The first company we spoke to understood what we wanted done, but didn't really take in to consideration what we could afford. Another company sent a representative that wanted to pile on a bunch of stuff on top of what we were already asking. That rep literally walked around our house saying we can do that to every little thing he saw. I was beginning to think he was losing sight of what we really needed. Can you understand why it was overwhelming!?!

THANKFULLY Shane, Dalon, Pam, Keri and the rest of the 535 crew were able to ease things down a bit for us. Shane and Dalon understood what we wanted, but made us aware of what we needed, all while considering what we could afford.

535 handled three separate issues for us within a span of 2 1/2 months. Replacement of our galvanized pipes, sewer repair and installation of our gas oven were the issues/jobs. I HAVE TO SAY MY WIFE AND I ARE VERY PLEASED WITH THE RESULTS AND THE PRICE. During replacement of our galvanized pipes one of the workers, Charles (I think) discussed a couple of things he needed to do to our downstairs bathroom and kitchen. His explanation was very clear and thorough. I appreciated that a lot! Also on the day the galvanized pipes were replaced, a couple of workers were having a hard time getting the downstairs kitchen sink to work, so they ended up staying later after all the other workers had left. I felt so bad for them. Our home is really old and the plumbing has not been updated for some time now, add on the fact the downstairs kitchen hasn't been used for almost 25 years, for them to get everything working again is unbelievable.

We did have one small communication snafu, but it wasn't too bad. The workers were able to call the office and we squashed it immediately.

Friendly and professional, great quality, yet affordable, to sum this all up! We greatly appreciate everything they've done.

MAHALO!

Jen M.

8/13/2022

We had a great experience with 535 Plumbing when they replaced our bathtub. They were very professional and punctual. They also were the only one I could find who were much more reasonably priced whereas everyone else I spoke to was price gouging simply because, here on an island, they can. Will be sticking with 535 Plumbing for all of our plumbing.

Gerald Y.

11/25/2019

I was fortunate to find 535 Plumbing while searching through Yelp looking for a capable and reasonably priced contractor. I spoke to Shane and he only needed photos of my bathroom to give me an estimate. That alone showed me that he was a well experienced plumber in thus business. I described the situation to him and he knew what caused the problem. He sent two technicians to my house before the scheduled time, but that was better for me especially on a Sunday. His workers knew exactly what the problem was and went to work immediately. They were very professional and hard working. While workings on my shower stall, they took the time to explain things to me as well as point out things during the repair procedures. The final billing was reasonable for the amount of time spent on the fix. I would not hesitate at all to use them again in the future!!

Carolyn M.

11/02/2017 12:00:00 SA

Mahalo to Scott and Mitch for a job well done! On time, efficient, clean and courteous. Glad we called Shane at 535 Plumbing. I am sure we will hire you all again in the future!

Judith C.

11/09/2022 12:00:00 SA

I called for a quote to replace a shower cartridge and seals. First I was told $350. They asked me to send photos and after that they said it would be $450. A bit later I got an email saying it would be $524. Needless to say, I didn't choose them for my repair.

Joan L.

04/07/2018 12:00:00 SA

I was a bit desparate when I called 535 because a faulty valve thwarted a washer and dryer installation, leaving the machines in the middle of my kitchen. until a plumber could repair this. Shane was able to schedule an appointment soon, Scott arrived on time with all he needed and did the job no time. This was my first contact with 535 but I'll be back!

Calvert D.

12/18/2020

This is a really great local company. I have used these guys a couple times, most recently for a major job that was caused due to a main sewer back-up. The back-up caused major damage and completely upended my life basically overnight. As a consumer I always feel super vulnerable when circumstances don't afford me as much time to shop around. 535 handled my emergency promptly and with great empathy and urgency. I called a competitor to get a price comparison and 535 was considerably less. The foreman on the job Troy was very knowledgeable and sympathetic and he and his crew worked quickly to resolve my plumbing issue. Honesty, integrity, and good customer service can be hard to find these days but 535 delivered on all 3 - exceeding my expectations along the way. 5 enthusiastic stars for this company. I will never use a different plumber.

Nt P.

02/11/2019 12:00:00 SA

Okay - so this is the followup to my previous review. (Sorry kinda late). So last October (2018) we had Shane and his crew change out our guest bath / sink fixtures. The biggest problem was we needed the mixer valved (located behind the wall) to be replaced. No problemo - they installed a 'renovation plate' - about the size of a football to cover the additional increase in the existing hole in the wall where the valve sits. Looks real good, like it was there all the time!

The rest of the job entailed replacing the external fixtures, extending the shower pipe in the other bath and upgrading the flushing gear in both toilet tanks, replace bath sink fixtures and upgrading both sinks' 'P' traps to metal from the cheap plastic ones.

All in all it took about 3-4 hours, nice and clean, slam dunk no problems encountered.

Now - after a day or two, we noticed some leaking from both 'P' traps that were replaced. This is a common occurrence, because you don't know if the gaskets are 'sitting' correctly (I have experienced this before). So I called them about it - and they came the next day to make the adjustments! No problemo!

We now are experiencing some flushing problems with one of the toilets upgraded (just the tank flushing gear). I don't think it's a major problem - but I don't want to tackle it myself (although tempted). I would rather have the pros from 535 fix it right!

So there we go. We have found a great plumbing crew we can always count on for a job to be done right for the right price!

Mahalos and Aloha to Shane and the crew at 535 Plumbing!

Tabitha M.

1/23/2017

Shane and his team came in quickly to discuss the tasks needed, figure out the best solution, and completed my plumbing projects that weekend! Projects included brand new washer dryer water, drain, and vent lines installed upstairs, replacing an old galvanized drain line, new disposal, new bathtub stem valves, and all faucets installations. Very happy with their service and work, except wish they would've taken away the old galvanized piping too. Also, Shane informed me to hold off on changing out the hot water lines until we lived in the home a few months, instead of going ahead and spending the money. This shows he's really interested in the customer's best interest, not just their money. Calling Shane to discuss more plumbing projects!!

Brenda K.

11/15/2019

I live in an old building and have had a lot of plumbers come in lately to do several different jobs, and the 535 guys were the best! Professional, knowledgeable, efficient, and personable. Will definitely be calling them in the future. Mahalo!

Andy K.

7/25/2019

Very professional and friendly. Justin and Troy installed my faucet in no time. Will call again for future plumbing needs. Thanks guys.

Pras J.

8/28/2017

Rate is extremely Expensive!! over 300.
Start Time: 9.10 am
End Time: 9.50 am

Work:
replace p-types pipes below the sink
replace frozen valve for toilet
Remove filtration system from under the sink

Charge: $325

Work is done in timely manner. I asked question about other frozen valve I have. Since it was not included in work, the person who came said: I cannot work on it now, I need to take a close look at it to know what is wrong with it. I get the not working part as it was not included originally. However, he charged additional $15 for the answer he provided above. total rip-off.

C T.

4/17/2020

Shane and his team are top notch. Been using 535 for years and the service is always professional, timely and quick without cutting corners. Replaced my toilet today and I could not happier with the results. These guys are the real deal.

Dennis G.

6/18/2019

I just moved into a my apartment unit and needed a sink drain fix. Troy and Justin came 10 min ahead of schedule, provided a courtesy phone call, and replaced the drain in about 20 minutes. Great, friendly and professional service. Thanks again!

Rocky Y.

7/21/2020

Called to have some work done in home and was instructed by receptionist to send some pictures of what I wanted done. Sent pictures to them and they gave me a quote to do work. Made appointment with receptionist and work was done as I wanted. Would call them again if I need plumbing work again. Also they followed COVID-19 rules and wore mask during the job.

Filipe M.

04/03/2020 12:00:00 SA

Amazing service! Second time we receive the visit from Troy & Justing and the guys are very professional besides having a lot of fun conversations. Recommend for any type of pumbling services.

Chris K.

6/24/2017

These guys are great! Shane gave me a good quote and gave me enough information to make an informed decision on my faucet choice. His team came by the same week to install and finished it quickly with no leaks. They were very professional and easy to talk to.

Rodney C.

4/26/2023

We contacted 535 on Tuesday morning and they responded immediately. Chrystyan and Matt were great. They called ahead and to notify us of their arrival. They made their recommendation and quickly rectified the the problem. They completed everything within the hour. We will certainly use them in the future and recommend 535 to our friends and neighbors.

Stan S.

12/19/2017

Mitch and Scott came as soon as their schedule permitted. They did a diagnosis and explained their assessment of my situation in terms that i could understand. I would recommend this
company.

S Y.

12/04/2017 12:00:00 SA

Shane, Brandon, and the rest of the team were super friendly,professional and clean! We had 2 large projects, both condos (condos can be hell). Both projects went smoothly. One was a shower demo and install; other project was tub demo and install. From beginning (quoting) to end (clean up), Shane and his crew responded to all my questions and concerns, they did the job super fast too. I really appreciate the communication and how clean they were when the job was done for the day. I will definitely spread the word and will work with them again if I have future projects or emergencies. Thanks guys!

Tyler K.

09/07/2019 12:00:00 SA

They did an amazing job! Responded super quick and fixed our problem! Would recommend to any one with a plumbing issue.

Kenichi H.

5/27/2020

Thanks to our awesome plumber Atta today for doing a excellent job fixing our toilet. They came earlier than their scheduled time and did the job quickly. I would recommend this company to anyone that's looking for any of your plumbing needs. Thank you again!

Jas K.

02/04/2021 12:00:00 SA

Troy and Phillip did an amazing job helping us clear our kitchen pipe! In the past 3 days I've called 2 other companies who said they would come out and did not bother coming !! But we called 535 plumbing this morning and a few hours later they came quickly and safely got the job done and was super friendly! 5 stars to Troy and Phillip !! I've never wrote a Yelp review before but they definitely deserve it !

Robyn F.

01/08/2021 12:00:00 SA

I was extremely pleased with Mark from 535 Plumbing. We had been dealing with backup from a clog for months that no one was able to solve until we found Mark. Through his determination he analyzed the problem, tested different methods, and was always diligent to come back and test to make sure the problem was truly solved. Thank you Mark for going above and beyond! I wish I could give more stars!

Joanna N.

03/08/2022 12:00:00 SA

Although service from the technicians were exceptional. The office has done a horrible job at executing their job. First, they had the wrong unit on file to be serviced which in turn failed to confirm with us, the correct tenants, which in turn caused us to be unprepared, which also caused the technician disturbing other units bc they didn't know which one was the correct unit.
They initially was unable to complete the first appt and needed to reschedule another day but told us they will confirm with us if that day would work. I never got a call back until I got a unexpected knock on my door one morning. Good thing I was home. Due to the confusion, the technician said the office will reschedule once again. Then, without notice a new technician returned 3hrs later.

Derek C.

10/07/2021 12:00:00 SA

535 Plumbing assisted us to unclog a disaster at our family home in Kailua. They used a camera system to investigate the issue from the toilet line all the way to the street. Dalen was very thorough and explained the issue from start to finish. We were able to resolve a major issue early one which saved us thousands. Thank god for 535 Plumbing!

Natalie M.

2/14/2020

My kitchen sink was not draining properly and I called for a plumber in morning and they were at my house around lunch time. The plumbers Troy and Nico were very friendly and professional! I will definitely use them in the future for any plumbing needs.

MJ J.

2/13/2021

Had a few things done in December 2020. Quote noted: provide and install new Kohler cap and spool for shower control. I did not receive Kohler part as noted. 535 Plumbing employee wrote Pfister part was installed. I emailed the office on 1-13-2021 noting the discrepancy. Office employee replied she will check then get back to me on 1-14-2021. No response. On 1-22-2021, I emailed to ask, any response? None so far. I guess my concern and question was not important enough to 535 Plumbing.

Tan J.

09/07/2020 12:00:00 SA

Had an appointment today between 2-4 pm. The plumbers came around 1ish, which was awesome. My dogs was out so they was being cautious at first which is another plus. They first snaked the main drain (which every plumber does) however, myself not knowing there was another drain for the other bathroom on the opposite side of my house. To be clear no other plumber has visited this drain.

Once they snaked the main drain the water was still backing up in my bathroom. Problem not solved. They young braddha got curious and asked if there was another drain besides the one they just snaked? I wasn't sure and gave him access to view the opposite side of my house. Sure enough there was another access drain.

This access was untouched for I don't know how long. They had to saw though to gain access and open the piping. Sure enough.... crap came out.

Figured the issue out but not in the budget. They did their darn best to help me make sure this fiasco won't accrue for a bit longer.. however I will end up calling them cause gotta save up for the quote.

All and all my experience was great.

Mahalo team!

Lorene M.

5/21/2017

I had some plumbing work to be done and called different plumbers. Two never returned my calls, one suggested I call someone else because he had too many jobs scheduled. He did give me a rough estimate, and I thought it was reasonable. Called 535 Plumbing and spoke to Shane. I explained what I wanted to get done, and he quoted me $250 less than the other plumber. Brandon and Richard came the day of the appointment, on time. They did a very good job, and it was completed quickly. Very satisfied! Had to hire 535 for more work, again very pleased with everything.
I would definitely recommend 535 Plumbing for your plumbing needs. Mahalo, Shane and company!!

David B.

04/08/2018 12:00:00 SA

Needed to replace some valves in my condo and called 535. They came out on time- as promised- and was satisfied with the job they did. But, a couple of days later, I randomly discovered I had a leak in an area that I wouldn't have ordinarily noticed...and freaked- not just because I had a leak but because it was on a weekend. I immediately called Shane. He called me back within 2 minutes of my leaving a message and told me he would be 'right over'. Within 20 minutes, he arrived and instantly started troubleshooting the situation. Not only did he correct the problem, he called his cabinet guy asking him to come out and replace the area that had been saturated. I didn't even have to ask him to do that. So, while I would have given 535 5 stars after the first visit- his immediate and quick response earns my respect and praise even more. If I could give them 10 stars I would. Stuff happens. What separates most companies from others is how they respond to an emergency. I generally don't write Yelp reviews. But based on how 535 Plumbing was 'on it', I felt that they deserve recognition for their service and professionalism.

Lane A.

8/31/2020

Bathroom sink had a slow drip and valves leaked. They replaced faucet angle valve (hot and cold) and replaced the Moen faucet cartridge. Price: $496.33. Definitely on the expensive side but grateful that they were willing to service a condo. So far the work is holding up.

Larry Y.

10/01/2019 12:00:00 SA

Shane the owner responded very promptly and provided excellent professional service. Doing a renovation in a 29th floor Condo in Aiea. After pulling tile wall in both bathrooms, noticed cracked common stack drain pipes, cracked tap tee, and numerous other problems. Addressed and repaired all items expeditiously, professionally at a great price. Tracey who came out, very well versed in all aspects of our plumbing challenge with his years of experience. Great personality, very affable. Highly recommended for all or your plumbing and piping needs. 535 will be my first contact for all of our plumbing needs. Thanks Shane!

Rhino T.

7/31/2019

Wow! These guys are awesome! Right from the get go. Called Shane(the owner) last week to set up an appointment. He got back to me right away and had a time set up for four days later.
They let you know when they are on their way & when they arrive at your place. Peter & another plumber arrived at the scheduled time. Changed out two angle valves and a couple of pipes/hoses on the water heater. They were in & out in one hour .
When they finished the job, Peter showed me what they had done. He also suggested things that could be replaced in the near future. Price was great and actually came in under what was originally quoted.
Would definitely recommend 535 Plumbing and will use them again for my future plumbing needs. Much mahalo for an overall great experience! There's a reason why they get ALL five star ratings! Aloha!

Maile S.

1/25/2020

This company is the best. The award for best in 2019 is well deserved. I had a problem with my toilet fill valve so when I tried to fix it I found out my angle valve and my main shut off valve were leaking.
I called 535 and got an appointment in a couple days. The crew arrived on time and went right to work. These plumbers are professionals. Their work is high quality and they take no shortcuts.
Don't fool around with cheap amateurs. These are pros. Their work will last forever.

Gary K.

11/13/2019

11/13/2019. Great service! Was able to schedule for troubleshooting on my water heater quickly. Stephanie, who handled my call was very pleasant and professional. Tracy and Mark came next day as I scheduled and got my hot water flowing again. Tracy gave me some great tips and recommendations. Very friendly personnel and easy to chat with.

Based on my initial experience, I'll be scheduling with 535 soon to perform some overdue periodic maintenance and look forward to posting another review.

Davis H.

03/09/2023 12:00:00 SA

*** scroll to end for my one issue with service ***

I live in a highrise apartment building and ran into a dreaded nightmare: the unit below me was experiencing slight and periodic dripping water from their bathroom ceiling vent. My resident manager recommended replacing the toilet wax ring and I proceeded to call 535 Plumbing to get this done. Scheduling was a breeze and the work was performed very efficiently. Unfortunately, the replacement of the wax ring did not resolve the original issue with the dripping water. The plumber on-site told me that their recommendation would be to make an access cut through the drywall ceiling in the unit below me and be able to set eyes on piping to assess the exact cause.

A few days later, I made the call to 535 Plumbing to schedule leak investigation for the following week. Plumber made the access cut and assessed root cause of the leaking to be an elbow drain pipe immediately below the toilet and concrete slab. I appreciated the plumber taking time to thoroughly explain the situation, even having taking pictures on their phone to walk me through it. Ultimately the work was performed and I am very satisfied with the results as the leak has seized and I feel confident with the workmanship in it to last years.

The on-site plumbers were very professional and respectful. I noted how they took care in really cleaning the place up after finishing their work and, honestly, leaving it cleaner than it was found.

I have taken off a star (not two, because based off of the overall excellent reviews, I do believe I will eventually get a suitable explanation) for one reason hoping that I'll get some follow-up on this...
The initial estimate provided to me onsite by the plumber via one of their estimators was $2800 to handle the replacement of the elbow drain pipe. I was somewhat shocked and proceeded to ask a few questions. After a few questions, the plumber got a call/text and stated that the manager looked over the estimate and revised it to $1350. Although no one will be mad with a lower estimate, I find it concerning that there is such a huge delta from what was originally offered. I also was hoping to get an explanation (i.e. hourly labor charge, material, complexity of job, etc.) for what is going into arriving at the $1350 estimate... after all, this is a lot of money. The on-site plumber could not provide an answer to this other than that it may be because I had previously had them do the wax ring replacement. Having cleared my (and the unit below me) entire day for this and understanding the inconvenience holding off on this would cause the unit below me, although I still felt like pricing was still a bit high, I reluctantly accepted it and told them to proceed with work. I later called the office that day to inquire about this and I didn't get really clear answers. I eventually got called back by the person who stated that he did the original estimate for $2800; I did not find this particular conversation very pleasant. On top of still failing to get clear rationale except for being lucky, I was moderately put off by the tone of voice and just the overall customer service by this one particular person. I believe the plumber said that Shane was the one who personally looked over the estimate and revised it. I have left a message with the office and am awaiting/hoping for a chance to have a discussion with him regarding this in the near future.

ritchie m.

3/16/2023

Excellent Experience..w communication, work total quality team and work.. highly reccomend

Russell Y.

11/24/2018

Shane and his crew did a great job to resolve the problem of my clogged toilet, also redid my shower faucet and spigot.
Mahalo to 535 Plumbing!

Chasity A.

4/17/2020

Wish there were more stars! My toilet has been giving me issues for sometime but it was very inconsistent. It would back up here and there but this morning it was the worst. 535 plumbing was awesome! Peter has an outstanding customer service. He called to let me know he was on his way and he didn't pound on my front door like a crazy maniac like some companies that I received services from. He was so polite and very informative. Even tho it came out to be not big of an issue, he made sure everything was working effectively. I highly recommend 535 plumbing! Their services really doesn't go unnoticed.

Carol M.

09/06/2020 12:00:00 SA

This is the first time I've used 535 Plumbing and they were great. My first call was to Laura and she was very helpful and gave me an estimate on cost of plumbing work which was to unclog the laundry drain pipe. Then I spoke with Jacie who helped coordinate with their plumber and technician on how to contact the tenant on the day of the job. I had requested text messages due to my hearing loss and they were so nice and accommodating. There was a communication mixed up with payment after job was completed but they were very understanding and billed me later. Nicko and his technician did a great job and unclogged the drain and check and ran the washer to make sure no clog and washer running fine before leaving. It took about 20 minutes to complete the job. They wore their mask and cleaned up after. Thank you for your wonderful service.

Kevin M.

04/07/2023 12:00:00 SA

Thank you, Matt, for your professionalism and great work. After calling numerous local plumbers, I thankfully found 535 Plumbing. I had a leak that was sadly going to the bathroom in the unit below mine. I needed a wax ring for the toilet. Matt arrived within a few hours (almost an hour early, calling me first to make certain that was convenient). Obviously, this was an emergency and none of the other plumbers I called were available for days. They also have a very nice receptionist who answered the phone. Most of the other places had a recording. Matt left my bathroom spotless. The work was excellent and his fine work solved the problem. 535 Plumbing in Honolulu was also a more reasonable price than the others. I highly recommend this business and I will certainly use them for future plumbing needs.

Paul I.

11/06/2022 12:00:00 SA

Kitchen drain was blocked. Tried Draino gel without success. This company came and augered to breakup hardened blockage. Good job and mahalo!

Jessie M.

7/30/2023

Was able to detect the leak quickly and resolve the issue. Matt was very polite and professional. We appreciate his services on a Saturday!

Jbrary P.

11/12/2019 12:00:00 SA

We got a water heater and water valve replaced for a reasonable price. The two workers that came were fast and efficient. They even brought the new water heater and took away the old one and cleaned up after themselves. Easy to book an appointment through text or phone call. Just need to be specific on what you need. Thank you!

Kurt N.

4/27/2019

My downstairs neighbor had a water leak coming down in their bathroom. I called 535, the next day Peter and Mark came by and troubleshot the problem and saved the day. Great guys, very personable and professional. I would absolutely call 535 again and recommend them to all my neighbors. Thanks for the great work.

Robert D.

5/19/2020

Our toilet would sometimes flush, sometimes not. Long story short, we ended up getting a new toilet and it works great. The quality of the work is top notch, even though I said was good enough, they wanted it to be correct. There were enexpected hurdles, and these guys remained professional and got it done. Mahalo 535!

Klan P.

9/29/2022

Deez guys the best, my go to guys for plumbing issues and installation, The techs and the reps are down to earth people that truly inspire the word aloha. Wifey had an accident with broken nipple bib for the hose in the back of the corner house that eventually gaved out, talked to one of the reps in 535 plumbing LLC, and she was able to send a tech to troubleshoot. Bradah Jay, responded an was enroute to save the day. Luckily nothing major but all was good at the end. Thank you guys again for helping me out, my fam truly appreciate it. My go to guys; always dependable, responsive, fair and show excellent customer service. When you guys have plumbing issues, call 535 plumbing i guarantee they will got your back. Mahalo team 535; A+++ all the way.

Danica T.

2/23/2020

I called 535 Plumbing for regular maintenance on our solar water heater. They were very professional and friendly and did all the checks. Unfortunately after they left we didn't have hot water all night and that day. I called back and they sent someone else right away (it was Super Bowl Sunday too)! He also did all the checks and flushed everything out making sure it wasn't due to an air bubble. He ran the water making sure it was hot before he left. That night we STILL didn't have hot water ... my husband and I felt so bad calling for a THIRD time. But every time we called they were professional, friendly, and SO SO HELPFUL. They didn't make us feel like it was our fault for calling a third time. This last one they sent their most senior guy who had the best experience with solar water heaters. He was just as amazing as the other two before him. He ended up turning up the temperature on our internal thermostat and we've been enjoying hot showers day and night ever since!

Big mahalo to 535 Plumbing! I will definitely use you for future projects and will be sending you to family and friends!

Mae F.

02/03/2022 12:00:00 SA

My son's girlfriend is visiting us from Oklahoma. Last week, she started screaming in the bathroom and my son and I ran right over there. Poor thing! The toilet was overflowing and she had been trying to bail the water out using a bucket, but unfortunately the water was coming out too fast and flooded our bathroom and hallway. I quickly turned the water valve off to stop the overflow. We spent all evening drying our floor, then scrubbing everything with disinfectant before drying it again.

I called my wonderful plumber, Morgan LaRue, but he was coming down with a cold and he also advised me that it sounded like my toilet needed to be snaked, and he doesn't do snaking. He kindly referred me to 535 Plumbing and I called them as soon as they opened the next morning.

The plumber came promptly on time, carrying a huge snake. He cleared the blockage in 5 minutes! Apparently the young people in my house use waaay too much toilet paper (sorry TMI) and he said he pulled a huge amount out of the toilet. I was so happy with 535 Plumbing's service. In this time when it's so hard to find an experienced, honest service professional, it makes me feel secure and happy to know 2 outstanding plumbing services, LaRue Plumbing, and 535 Plumbing for all snaking jobs. Thank you so much!

Laurie L.

10/20/2020

Keone and Liman did an awesome job! Very efficient and knowledgeable. Will definitely use them again!

Dave C.

03/07/2023 12:00:00 SA

The original call I made to schedule a service appointment for a slow drain in our shower was pleasant, easy, and thorough. Jim and John were outstanding technicians. They were able to arrive earlier than the scheduled service window and communicated via phone to ensure it was ok to do so. They quickly identified the issue I had called about and resolved it expertly. They provided excellent advice for possible future issues and were an absolute pleasure to work with. Top notch customer service and expertise across the board. Thank you!!

Jenny Z.

07/10/2023 12:00:00 SA

I used 535 Plumbing for a small repair job to my shower. Philip and Johnny called when on their way, were friendly, courteous and efficient. Great guys.
I would highly recommend giving 535 Plumbing an opportunity to provide an estimate for your plumbing needs.

Mish H.

03/12/2020 12:00:00 SA

BEWARE of questionable business practices. Pay attention to the low rating reviews - I wish I had. I usually do not review much but awareness is important as some people may just go along with what they are told by a company without knowing what to question. Called in the morning to report my toilet valve was not working right and drywall had bubbling on the side of the toilet. They said they can send someone out in the afternoon. The guys they sent, who I liked, said they came out to do the work, not assess as there are 3 people who handle the assessment/estimates. Did any of those 3 come out??? NO. The ones sent were instructed to change my valve and wax seal by someone without anyone ever assessing. Luckily I understand about the toilet wax seal so I questioned it. That wasn't going to fix the bubbling in my drywall and I would've paid another couple hundred for work I didn't need. Finding out the valve portion is not urgent and being told they are unsure about the drywall bubbles but to keep an eye out if it expands, I said, I'll wait. So the office says I need to pay $125 for these guys just coming out even though a proper assessment was not done. The person I spoke to on the phone, who I find out is an estimator and probably the one who decided by a phone call vs. actual assessment what needs to be done, started pulling words I never said out of somewhere trying to justify why he told them it was the wax seal and why I have to pay regardless. Since I was going to be charged anyways, I had the plumbers change my valve. After all the talking on the phone, it really only took them half an hour. At which point they checked with the office about the $125 service fee which would be moot since i had them do something vs pay $125 for basically nothing. I was quoted $195 total when I gave the ok to do the work. The plumber checked with the office about the service charge that was going to happen if I had them do nothing, the office said charge me $250. The office finally acquiesced to what I was quoted but it was odd to me the office would change up what is said and quoted without any real backing. Based on other reviews, $250 may be the minimum they try to charge people regardless of the work and actual parts involved. It's unfortunate that the people surrounding the plumbing staff are lacking integrity. Beware...

Josie D.

11/26/2020

We are two aunties thankful for the Aloha shown by 535 Plumbing. Starting from returning our call for help, working with us on the scheduling and sending us Peteru and his assistant. They arrived on time and professionally did a great job at fixing what another company (Steve's plumbing) didn't do. Peteru was knowledgeable and worked fast. We felt comfortable and are happy that our toilet is working now. Nice to have a local company come, quote us a better price and finish the job. Mahalo 535 !!! You the Best !!!

Yukoko N.

2/15/2019

Thanks 535 for fixing my hissing toilet. I emailed through yelp, got a text for next day service. Changed my fill valve. Life is great. Quick service, friendly and reasonable pricing. I will be calling them for all future plumbing needs!

Vivienne G.

1/21/2019

Shane cam to assess our needs for a kitchen remodel he was extremely professional and pleasant. A different worker can to do the actual plumbing( sooty I forgot his name,) but he was thorough and did a great job. The apprentice with him had something to be desired. A little sloppy and did not clean up after his work.
Outside of the apprentice , and I understand he is learning, I was very pleased with 535 and would not hesitate to hire them again.

Mia F.

1/17/2018

I called Shane on Wednesday almost at 5 p.m. The guys came over the next afternoon and fixed a leak under our house, a leaking toilet, and the shower. The most reasonable plumbers we've found in all of years of hiring plumbers! I highly recommend. We will now hire them for all of our jobs!

Don M.

11/08/2020 12:00:00 SA

Niko Garcia from 535 is a very down to earth employee who does a very thorough job.
I will always call 535 for any of my plumbing jobs.

Paul L.

02/05/2023 12:00:00 SA

Got kitchen sink drain cleared quickly and efficiently also changed shut off valves in bathroom great customer service on time and efficient service

Gayle N.

5/22/2020

This plumbing company is not only affordable but these plumbers will bend over backward to ensure that the job is done correctly. I can always count on them even when I need them in an emergency. Can't find better!

Sean J.

02/04/2019 12:00:00 SA

This review is written on behalf of my elderly in-laws in Aiea who are in their 70's. We would give 535 six stars if we could, for going above and beyond to help my in-laws, after they were scammed by ANOTHER plumbing company as below.

My in-laws initially hired ANOTHER plumbing company to clear a sewer drain blockage about 2-3 weeks ago. They charged my in-laws over $350 to supposedly clear out the drain, and then another about $4500 to supposedly repair/replace the problem pipes. The day that the owner came in to ask for the final payment immediately after the job, he hinted to my in-laws that they probably needed to do another even bigger repair job to truly fix the problem, which left my in-laws confused. He took the money and left the old pipes at the house, when they're supposed to remove them per their quote.

Several days later the toilet backflow with toilet sewer water, and this time it went all the way into their master bedroom carpet, and my elderly in-laws had to frantically clean up the mess. My father-in-law got pneumonia from the foul water smell and stress a couple of days later and is STILL in the hospital. It was as if they had made the problem WORSE after charging all that money. When my in-laws complained about the problem, the owner of the other company suggested that they had to do the bigger repair job that he proposed earlier, when my in-laws argued with him, he stopped responding to them, even though per the contract they're supposed to provide warranty service. He practically abandoned them with a non-functioning sewer, perhaps as a way to force them to do the bigger job.

Since my father-in-law was in the hospital, we tried to help remotely and good thing I found 535 from Yelp. While Shane originally told me that they were too busy and could not have time to go in until the week after, he squeezed in time to help my in-laws after hearing our plight.

Given our last experience, we specifically asked for a fiber-optic camera service to locate the root cause. According to my mother-in-law, Shane's crew quickly figured out the problem after she described what happened, and they then camera traced and videotaped the location of the clog, and cleared the clog for less than the $350 that the other company charged to do just the clear out without the video camera service (which did NOT fix the blockage). They even saved the video to a USB thumb drive that we provided for record.

Not only that, they also located a p-Trap problem that was leaking some sewer water directly to the ground, and while they didn't have time to fix it at the time, they came back to fix it not only at a very reasonable price, but also took away the old pipes that the other company had left behind, and refused to take my mother-in-law's money for the extra help.

535's kindness, integrity, and professionalism truly sets them apart and restored our faith that there are honest people out there. We cannot express our gratitude enough for Shane and team's help on this difficult situation.

Marci H.

07/03/2017 12:00:00 SA

I didn't know who to call when my water heater went out and decided to go to yelp for the best recommendations. I called 535 Plumbing after reading it's great reviews and sure enough Shane the owner immediately answered and told me all my options. After my decision, Shane got back to me right away and let me know when I could expect the hybrid (80gal) heater to be delivered and installed which was sooner than expected. Stephen arrived earlier and also replaced my kitchen faucet and piping (my diy project was at To be continued...lol) He was very courteous and accommodating from my preference in the angle I wanted mounted to making sure even my Mom understood the features of the new faucet. Scott and Mitch were also very courteous and so quick and efficient installing the new heater. They were very thorough in explaining all the features once installed and cleaned up as if this all never happened. Excellent service and reasonable. I will definitely call them again for any plumbing repairs and recommend them to anyone! Thank you again!!!

Daryl F.

12/09/2016 12:00:00 SA

Had a water line break in my bathrooms a few days ago. Call these guys up and they showed up nice and early to fix the shutoff valve including 10 others throughout my entire house. Couldn't be happier with the service and professional work they done in such a small amount of time. Highly recommend 535. I will be using them again in the near future.

Gloria S.

08/07/2020 12:00:00 SA

They replaced the plumbing under the bathroom sink and while looking at a leak under the kitchen sink, they found the same type of plumbing that I had replaced in the bathroom there as well. They fixed the leak caused by the sprayer and replaced the other plumbing as well. They were very polite. I will use them again if I need a plumber. They were reasonably priced.

Roxanne S.

5/14/2023

No one likes to take a cold shower in the middle of the night well that's what happened to me. The next morning I called 535 Plumbing. I remember seeing their TV commercial and trucks around town. Spoke to a really nice girl I think her name was Laura. She was so helpful and they scheduled me for a same day appointment. Steve the technician, came to my house and he was very knowledgeable about water heaters. Thank you 535 Plumbing for letting me have a hot shower again!!!

Nely G.

5/27/2021

10/10 recommend!!! They came to work on our house and figured out the problem right away and fixed it on the spot!!!

John B.

8/30/2022

Had new hot water heater installed, the techs were efficient and thorough. Answered my questions and were timely.

Sam N.

02/04/2020 12:00:00 SA

I never write reviews, but I just had to write a review after an amazing experience I had with this company. We had another plumber come to fix a toilet in our rental unit, after all was said and done, the water pressure in the whole unit was low. That plumber said that the pressure valve was broken and needed to be completely replaced ($$$). The soonest they could come to fix it was several days later, putting our tenants at an inconvenient. I called 535 Plumbing and got someone out there sooner. They investigated the problem and realized the valve just wasn't turned on all the way!! They could have been just as bad as the other guys and replaced and and charged us up the whooha, but they were completely honest and did the right thing! I will never again use anyone else! Thank you for your promptness and honesty with our plumbing issue!

Bil F.

6/30/2017

The PVC toilet flange broke at my daughter's house in Ewa Beach while she was on vacation and she had a house sitter. I called 535 plumbing since they had good reviews on Yelp and was glad I did. They came out two days later and fixed the toilet in 40 minutes, which included filling a void around the sewer pipe with concrete, poor construction by the builder, which probably caused the failure and prevented me from doing a DIY fix. Their bill was very reasonable for a plumbing job. Thank you Shane.

Jodie G.

10/21/2020

Back in March during the first shut down our water heater completely died on us. I wasn't sure about how business were running but I remember we used 535 for a plumbing issue at my work place and I called.

I spoke to Chris and he walked me through the different options for installation for a new water heater. We previously had an electric water heater but we were looking to get solar since it broke.

Shane and his team installed the plumbing side of our water heater and called a solar Recomendation for us for install later that week. The plumbing part of the install was done within a day.

The only negative part of this situation was that we wanted to pay all ala carte thinking we could save on all the services like the carpenter , solar and electrician. We had issues with the electrician we went with. I gave 535 5 star because although we had time management issues with the electrician that was recommended 535 went above and beyond in helping us with the quick install. The plumbing, carpentry and solar part were completed quickly. But in construction you really have to set your expectations... there are always unforeseen issues.

My only suggestion is that if you do not have reputable trades just pay a little more and pay 535 to contract everything. That way if you have any issues 535 can deal with it.

We were very happy with Shane and his team's customer service and quick install. They respond very quickly and professionally. I would highly recommend them for you plumbing needs.

Glenn N.

2/18/2023

We had an under slab hot water pipe leak in the kitchen area. Called 535 Plumbing, Jim and John came out early the next morning, assessed the situation and did a temporary fix. They came out two days later (for our convenience) to reroute the hot water pipe in the attic. Their carpentry crew came out the following week and did an excellent job patching the drywall access points. All work was done in an expeditious, professional manner. I would highly recommend 535 Plumbing.

Dee L.

6/14/2017

Shane and his 535 plumbing crew are awesome! They are so fast and efficient. After years of an outdated kitchen faucet and dripping issues. I am now super pleased with my new faucet and the rest of the new fixtures. I am definitely calling these gentlemen for all my plumbing needs. Prices are very reasonable

Yan-Yan C.

11/03/2019 12:00:00 SA

Update:
On this Sunday evening, the fixed toilet is running. Unfortunately, I don't know when it started to run because that's my second toilet which is hardly used. I noticed it when I was throwing dirty laundry in the second bathroom.

Notified 535 Plumbing and the company will send a plumber tomorrow, Monday

Update: 11/04/2019
On Monday, another plumber (with an awesome left arm tattoo) came a little before 15:00. Perfect time, I arrived home at 15:00. It took him 15 minutes to solve the problem and showed me how to troubleshoot (thought that was very nice of him).

Now, the toilet is nice and quiet. Hopefully, it gives me no more problems. Otherwise, it'll be pretty shitty.

Update: 11/08/2019
Since that Monday, we (my boyfriend and I) have been using our second toilet more often to test it out. The tattoo plumber mentioned we may have to flush it twice or reseat the seal to troubleshoot. However, we didn't expect it to do it more than 50% of the time we use it. That's not a fix we expect.

Tried to call Shane, the owner/manager, yesterday (Thursday), but his phone kept ringing, couldn't leave a message. Spoke to Steven, he was receptive to my concern and promised to call back...but not yet.

I'll wait...still have faith in this company.

Update on 11/09/2019:
Keoni arrived early at about 8:40 in the unit (love an early bird).Took him about 15 minutes to replace a cylinder looking thing (don't know the name of it) in the tank.

I have tested it by flushing after he was done with the repair. It didn't run. Hope this time is finally fixed (fingers crossed). He's the third guy who came by to fix a toilet pump.

Side note: Keoni remembered me. He was the one who placed two water heaters for me a little more than a year ago with no problems.

Final note (hopefully):
Will I use this company again? Yes.

Reasons:
This company is very responsive. Schedule is flexible. Its people have always arrived earlier than scheduled (which I love). Everyone who arrived in my home has been professional and opened to my questions.

Even with this toilet problem, I didn't get a brush-off from its owner/manager, Shane. He adjusted to my schedule availability to solve the issue. I value this type of customer service highly.

Raynette P.

06/03/2023 12:00:00 SA

For the past couple weeks I kept seeing 535 Plumbing company vehicles on the road. It was like a sign that I would be needing them one day.
After getting home from work yesterday, we found that our second bathroom had a leak coming from the Unit above ours. I quickly called our Property Manager's Office to inform them of the situation. Lo and behold, they referred us to...535 Plumbing!!
I was able to schedule an assessment the next morning. Honestly, I hate when I am given a window for service since I wouldn't know when exactly to expect the technician to arrive. But the representative at 535 Plumbing gave me a time frame between 9am to 10am, a very small window. Unlike other companies who gives timeframes of the whole day (eg. expect a technician to be there between 8am and 4pm only to have a technician arrive close to the end of the day). Anyways, I was so pleased to receive a call from the technician approximately 30 minutes before 9am letting me know he would be arriving soon. Not only did they arrive on time (8:53 am to be exact), they also followed the rules and parked in the Visitor Stall without being told. Some companies don't do this and they end up parking in a stall near our unit! They were nice enough to remove their shoes when entering our unit and they were very polite when explaining their assessment to me (and my husband). My husband was so grateful for their professionalism and 5 star Customer Service that he was quick to pay the bill. I wouldn't have a problem paying them either BUT the leak was coming from the Unit above ours so I had to remind the technician to bill the rightful responsible party.
Other than that minor part, I highly recommend 535 Plumbing and will definitely be using them again. Hopefully not anytime soon though lol.

Valerie K.

05/06/2022 12:00:00 SA

Last Sunday I called 535 about a toilet leak. I was going to fix it myself, stopped at City Mill, got parts. then I looked at it and the bolts fixing the tank to the bottom half were completely rusted. I got nervous and called the pros. Kaeo answered the phone and was very polite and calm, was able to give me a quote and dispatch a team the same day. 30 minutes later Freddie & Chris showed up - it took them over an hour and they had to SAW off the rusted bolts and replace the big gasket from tank to bowl, which was also eroded. So glad I didn't do it myself!! They took an hour to do everything - probably would have taken me 3. Fair price, great service, and good communication. Will be back!

Anonymous H.

12/08/2019 12:00:00 SA

These guys fixed my clogged kitchen sink but totally broke it so the faucet is detached from the base. They want to charge me for it now and say the whole faucet needs to be replaced. Take reaponsibilty for the things your workers break while on the job!

Kenny L.

07/08/2022 12:00:00 SA

Great service yet again from 535 Plumbing!

Friday afternoon my water heater starts leaking from the hot water hose. They squeeze us in, Matt arrives and changes out hoses and the dielectric nipple. Friendly, professional, and fast!

Monica C.

9/15/2020

535 Plumbing did an excellent job installing my three bathroom faucets, kitchen faucet, and shower rotating valve, tub faucet, and shower head. I was able to buy the parts on my own and they installed them with no problem. I also had leak detection work done and was glad to see that the fix was minor. I also had a shower drain clog, and that was quickly resolved. I had quite a bit of work needed and each plumber that they sent did an excellent job. Jacie, Stephany, and Laura answered my calls, and all did a wonderful job on the phone with me. Laura handled most of my calls and sent me quotes before the work was done. Another woman, Jamie, also explained to me what work they could do to meet my needs. Laura and Jamie were reliable and easy to reach. Plumbers Steve, Ata, Lyman, Peter, and a third one who I didn't catch his name, but worked with Peter, did a great job. We are so happy with our new installations. My family and I are extremely pleased with these plumbers' work. They were very courteous, polite, efficient, hardworking, and professional. Much mahalos to all!

Mari O.

2/17/2023

I recommend 535 Plumbing -- not only were they able to see us on the same day (a Friday afternoon, no less!), they were courteous, efficient, and able to repair a difficult-to-fix, plugged shower drain. The repair costs were fair and clearly provided beforehand. I'm very happy with their quick and excellent service. Mahalo plenty!

A C.

05/06/2023 12:00:00 SA

We had a leak in our P trap under our kitchen sink and one thing lead to another and figured we needed a plumber to replace our outside abs pipe.
I messaged 535 plumbing on instagram with photos and detailed info and the very next morning we got a response with a quote, following a phone call. We were actually waiting for other plumbers to return our call and got no response.
535 plumbing had a first come first serve basis and were available the same day so we went ahead with them.
Steve came out to our place and did an excellent job fixing the pipe and even covered the ventilation coming from under our sink to the outside wall.
My husband and I appreciate the company's prompt response, speed in repairs and made it look practically brand new. Thank you 535 plumbing!

E W.

05/10/2018 12:00:00 SA

Here I am 6 months later writing another review, this company is STELLAR. This time it was Richard, fixing our kitchen faucet without having to shut off the water for the building (thank God!) -- thank you for sending someone competent to help us! A+

Steven L.

10/15/2022

I ordered a Hybrid water heater from Home Depot. 535 Plumbing is one of Home Depot's contract installers. They arrived on time with my water heater. Mark and Freddy did an excellent job. Very professional, courteous, and personable. I knew this job was going to be a tough one because the water heater was located under my house, which is on a hill, so It's not your typical easy roll-in/out of the garage type of install. But they completed it in less 4 hours.

Allicia K.

08/10/2016 12:00:00 SA

Efficient. Quality work. Great customer service. They are good! We will keep their number for the future needs.

Jacqueline D.

04/12/2023 12:00:00 SA

Amazing service! Definitely worth the price for a great job with professional and trustworthy plumbers. I got one other bid for my house and 535 was slightly higher but I knew they were more experienced. I'm glad I followed my instinct and went with them. Best experience so far with a plumbing company! They re-plumbed my whole house and lined my main sewer line pipe in a quick amount of time. I'm impressed.

Jonny M.

7/14/2017

Scheduling was easy, they were able to schedule an appointment a day after my inquiry (non-emergency type of job). Their plumber Scott showed up later than scheduled but there was extremely bad traffic at the time due to an apartment fire in the area so that delayed his trip from his last job, but that's totally not on him and understandable. The work was done within half an hour, the quote given initially matched his billing so everything was good. I chose this company because of their excellent yelp reviews and was not disappointed! I'm definitely using them for my next plumbing job. Thank you Shane, Scott, and 535 crew! Keep up the good work!

Scott K.

2/22/2023

Great service and fairly priced. Staff was friendly and helpful, technicians who came out and had to dig to repair an underground leak were very professional and explained what they were going to do. Actual work required less than was estimated and they charged me less than the estimate.

Andy J.

10/25/2022

535 Plumbing was outstanding. From their prompt responses to my initial inquiries to their same day service for my plumbing needs, I couldn't have asked for a better company to be my go to plumbers in the future. Shane and his team were very responsive and Jay, the plumber who handled my work was excellent. He arrived earlier than the estimated window which worked for us and he completed the work quickly, thoroughly and very cleanly. He hauled away everything, no questions asked. Overall a great experience.

Ryan T.

01/03/2021 12:00:00 SA

Love this company. Fantastic service on a Sunday. Got tired of pouring drano down the kitchen sink and watching nothing get better. Made a call and a pleasant local lady answered (not a call service) but a bonafide 535 staff member. I communicated that my sink was draining very slow and asked for their hell. She was upfront that she wasn't sure her guys could make it out today but that she would call them and find out how far they were along with their present call. She called me back and we scheduled the appointment between 3:30 and 4:30 pm to show up. The workers arrived at 3:22 and immediately got their tools ready and masks on. My drain pipes needed almost every inch of the 25' their snake could give but they got it fixed on a Sunday. Mahalo Nui Loa to Shane and his team. Great job.

Jody A.

10/15/2019

Thanks Troy and Justin for a great job replacing our water valves under the sink. Thanks for getting it done right.
You're the best

Sashley S.

12/18/2020

Contacted 535 Plumbing earlier this month to ask for an estimate for a leaky shower faucet with a calcified/stuck cartridge. They asked me to email pictures of the problem, and I do right away.

We waited for a response, and after a few hours, I decided to call back and ask how long should we expect to wait for an estimate. I was told it usually takes about 24 hours.

We ended up going with another company because they did not respond after 48 hours and our leak was getting worse. If you're wondering, it's been 2 weeks now, and still no response.

A A.

11/15/2017

Excellent service. Shane set up the appt for me on the phone and Keoni and Puni arrived early (thank you!). In less than an hour they had my kitchen sink unclogged. Happy customer.

Amy C.

12/28/2017

I found 535 Plumbing through the Yelp's reviews. It's 100% verified they did a fantastic job, above and beyon my expectation!

I had a toilet leaks at my Kukui Plaza apartment (old building). They came and replaced seals, valves...etc, and cleanup around it.
Two men came in and took about 1.5 hours to complete, and the price is reasonable ($300).
My tenant is very happy.

I know it's hard to find a good and reliable plumber in Honolulu. This is a good one to keep. I will tell all my friends about it.

Thank you and job well done.

Mari S.

08/11/2020 12:00:00 SA

I appreciated the Communication from the office staff for scheduling and the crew worked efficiently and explained what they were fixing. Before leaving they walked me through everything they did and cleaned up after themselves. Very professional!

Lori Y.

1/19/2023

They did a good assessment of the problems, but we're terrible with the follow-up. Christian did fix the leak, but in his assessment, he noted that the sink should be replaced. I gave him the go-ahead, but he said he needed to get approval from the office. I've placed at least 3 calls to the office, and I was always told they would check into the matter and get back to me. No one ever gets back to me. This is so unprofessional and frustrating! Terrible customer service!

Ichisan T.

03/07/2022 12:00:00 SA

Butchie and Joel did a fantastic job on both our bathrooms. We were overwhelmed with their expert workmanship and couldn't ask for anything more. Every morning they would greet us cordially and before leaving they would make it a point to say they were done for the day and say bye, see you tomorrow. They were very helpful in selecting various items and made suggestions with what they thought matched the decor. We highly recommend 535 Plumbing for your plumbing needs. If it happens that Butchie and Joel knock on your front door, you'll be happy to know that they will do fantastic work for you. You won't be disappointed.

Mister M.

08/05/2021 12:00:00 SA

This company's owner really does care about his customers. The customer service and workmanship that he requires from his workers are not always perfect but he will try his best to make it right! True heart!!!

Thomas S.

7/24/2021

Steve and JP came by, my toilet was leaking water on to the floor so I was a little worried about water damage. So then I called 535 same day and they came at 330 pm and the window time was between 230-430 as the day was ending.. they replace the valve. They did a great job, very efficient and friendly. This is my 4-5 th job they did for me. All great. My mom has used them several times as well with great reviews. Would highly recommend them. Leilani the dispatcher was extremely helpful in coordinating the job bc I had originally called roto rooter and they canceled on me so she said to book the appointment just in case and I'm glad she did bc I needed the app. Great job Leilani who was so helpful and friendly and patient bc I called several times to try to organize and coordinate things.

G B.

4/13/2021

Called in the morning around 8am as we had no hot water the night before. Over the phone discussing the problem with our gas water heater it was determined we needed a new gas water heater. Through FaceTime and phone calls we were able to have a new water heater installed by 3:10pm the same ! Just in time for us to leave for an event we were volunteering at. Thank you to Chasity and her crew!

Denise E.

10/21/2018

We had a number of home plumbing issues and picked 535 Plumbing from the reviews posted on Yelp. Shane responded quickly and efficiently and figured out the various parts that would be needed and gave a fair estimate for the work. Richard arrived at the scheduled time and repairs were made to include snaking a clogged line. We were very pleased with the response and result. Should we need plumbing work in the future, we know who to call.

Marvin S.

09/10/2019 12:00:00 SA

Both Master & Spare toilets were overflowing and bathtub not draining. Called 535 plumbing again, they snaked the main line, showed us via camera the corrosion and blockage. They cleared the blockage, but we needed to reroute the plumbing since the old pipes were extremely corroded and falling apart. Which meant, they had to break a portion of our sidewalk and tile flooring. YIKES!!! A very big, difficult and expensive job!!

The weekend crew of Steve, Tracy, Noel and Matt came on Saturday morning 7AM to do the task. While doing the initial job, they checked ALL the pipes to make sure everything was up to par and discovered the master bathroom plumbing pipes had another issue. They finished the initial job on Saturday, the whole crew worked very efficiently and replaced everything including the broken sidewalk back into its original condition.

They came back the very next day to finish the master bathroom pipes. 535 plumbing have the LATEST & BEST state of technology equipment to show you exactly what the problem is to insure customers that we are not getting ripped off. The whole team had great synergy and excellent customer service!!! Shane the owner gave us a very good price for all the work they did (it was a very big job). Yes, we will only be eating instant noodles for the next month but at least we can S#@T in peace with no overflow. Can't thank them enough!!! Mahalo's.

Kayoko M.

12/19/2022

I've used them for many times and I had been very happy until recently. I guess this is true for all in this area of business. The price went up so high and the a lot of new and unskilled labors. I had shower/toilet blockage and they had to come back 3 times for the same issues within a short period. Each time, it seems cleared but backed up again. Each time, they sent deeper and deeper with snake. Finally, more experienced plumber was send and cleared the roots in the drain.

Previously, they didn't charge for coming back to the same issue. However, this time, they charged me for 3 times. I understand they have to pay for the each plumbers hourly and it is expensive. However, I don't find it should be done with consumer's cost. Some of your plumbers are not well trained, it should be your problem.

I send an email regarding this issue and no respond for a long time. They just sent me another bill. I decided to pay the bill and never call then again.

Bryant Y.

6/23/2023

I called 535 for a broken shower in my pavilion and pool area, the last thing I wanted to do was to shut the pool down until Monday and everyone I was calling could not come out. 535 came right out and fixed the problem in a very quick time. The woman on the line was very courteous as well as the 2 men who came out to make the repairs. I will definitely call them out for future work.

Air D.

11/02/2021 12:00:00 SA

The measure of a business is how they react when something goes wrong. And if it does with 535 Plumbing do NOT expect courtesy, professionalism, or least of all, satisfaction. So if you use them, pray everything goes right or they will fall back on quoting their policies and tell you why they can't fix the issue. I experienced this firsthand. Be smart and choose another plumber, one who behaves professionally.

Alan O.

07/01/2020 12:00:00 SA

535 Plumbing provided great service from the front end taking the call through to the end the guys completing the job! 4p noticed shower drain back. Back up in main sewer line to house. It was late in the day already. I explained situation and with kupuna at the house. 535 cared. They worked around schedule to get the service done today. Big mahalo to the 535 Team!

Horn Yung S.

2/24/2022

Had 535 do plumbing work for our house twice in a year and they always come thru. On time, efficient, does a great job. Atta was very professional and helpful in explaining what needed to be taken care of. Victoria and Leilani were also fantastic in taking taking care of all the other stuffs.

535 Plumbing will be the go to plumbing service for us from now on. Keep up the good work.

Eben C.

4/15/2017

This guy is right on. I didn't want to call some rip off commercial company to change a kitchen faucet which would have taken me half day to do. I called him and he gave me a 2 hour window the next day. He asked me text our address. He called and did the job quickly, and my wife said he is friendly and honest.

808 A.

07/05/2023 12:00:00 SA

They are professional in all aspects. Communication is fast and respectful. They provide details of the work they are providing... so that you know what exact labor or parts you are paying for.
They all work as a team and clearly all have good integrity to try to provide their best work. I had a window arrival time but they call about 30-40 minutes before arriving, so that was helpful! Also, they did a good job fixing my bent tub spout. If you want a good job done they are dependable.

Daniella H.

7/15/2019

We have a plumbing emergency and needed a plumber. It took an hour and a half for someone to get to me and then I was told no one was available today (Monday) or tomorrow and then I asked when someone would be available and was told that they are booked all week so they apologized and hung up without offering further assistance.

Steven W.

01/03/2021 12:00:00 SA

We had a sewer line back up and was seeping back into our batbroom. Reviews looked good for 535 so gave them a call. Chastity answered and was able to get me an appt. the next day at 9 am.
Charles and Phillip arrived on schedule. Both were professional and worked together efficiently. They ran a snake through the line then showed me it was clear with a camera. I would recommend them and call again when plumbing issues happen.

Rodney A.

04/04/2021 12:00:00 SA

My day started off badly with my mom breaking the hose bib off the pipe. It had been rusted through and was gushing water all over the front yard. After turning off the main water valve, I turned to yelp to find a plumber that could come out to fix it today.

I ended up calling 535 Plumbing based on their great reviews and having contacted them earlier for another job, but didn't end up using them the first time.

This time I went ahead and had them come out. I spoke to Laura and she was very helpful. She scheduled a time for someone to come out at noon to 2 pm. They ended up getting here at 12:30, and got straight to work.

Shane and Rosario assessed the damage and got to repairing the hose bib right away. Thankfully only the hose bib was rusted and they were able to attach a new hose bib. They were done quickly and got the water turned on right away.

Very professional. Will be using them again when I redo my shower.

Dana M.

2/22/2017

Needed to fix a leaky faucet. These guys accommodated my busy schedule, showed up on time and got the job done in less than an hour. Looks great, and no more leaks! Thanks to Mitch, Scott and Richard for your professionalism and efficient work!

Sean K.

7/26/2019

I messaged Shane on Wednesday about an inquiry and he worked around my schedule to get set up on Friday.

Troy and Justin came out and did their thing. It took almost 30 min to try and recreate the problem/noise on why I called 535, but once they recreated it, they knew how to fix it. Nice, professional guys who represent their company well. The cost for parts and labor were very reasonable. I plan to share this positive experience with friends and family looking for a plumber and will call again if we need help.

Jay M.

04/09/2022 12:00:00 SA

Excellent, reliable, fast, clean, professional. My 2 story home had an upstairs bathroom leak, dripping thru the downstairs ceiling. They sent a crew right away, carefully and methodically searched for the leak source, found the problem which ended up being a bathtub enclosure leak and not a plumbing pipe leak. They gave me options and referrals with no hard sell. Very happy with their service, will definitely use for future plumbing needs.

Brian W.

7/28/2019

I needed some work done on a Sunday and Steven and Charles, the weekend crew, came over on time and did a fantastic job. Thank you for doing such great work within a very short time period.

Richard R.

1/29/2021

I am very grateful to 535 plumbing and the professional job that they did, on a Saturday! We had a leaking water supply line in our bathroom, they came in and did a wonderful job, especially on short notice. Very clean, neat, and always wore their mask (very safe). Highly recommend this company for your plumbing needs.

Tad U.

02/11/2020 12:00:00 SA

Was looking for a plumber to install a laundry faucet in our utility and called a few places. One place quoted an outrageous price and I just shook my head and hung up the phone. Then I decided to call 535 plumbing on Saturday after reading some yelp reviews. Immediately after I left a voicemail, I received a call back from Mike and he made the process so easy. I texted pictures of the faucet and the sink area to his cell phone and he texted me a quote that was fair. We scheduled an appointment for Monday. He came to the house and installed the faucet in half an hour. He even helped put the items back to its original position before leaving. Thank you Mike for the professional work and great service. We will be using 535 Plumbing for our future plumbing needs.

Michael M.

10/24/2022

I called for a refill valve for my toilet. I told them my building maintenence had already replaced the flapper today. I also said I have an OEM replacement for the valve, just need a plumber to install it. They said they would require a complete rebuild (even of the just replaced part) for a total of $225 for a fairly simple problem. I am not comfortable with throwing away new parts, and maximizing a straight forward job. The dispatcher also kept wanting photos from a well known toilet (Toto) and a well known condominium building before scheduling.

Janice B.

9/14/2021

Had them install grab bars in my master bathroom. The guys did an excellent job. They didn't like the screws that came with the grab bars so they actually went out and bought different ones.
My reason for only four stars is because I thought it was a bit pricey for the install. However, I would use them again if I needed plumbing done.

Trish L.

08/07/2022 12:00:00 SA

I'm so thankful that we were referred to 535 Plumbing for an emergency visit. Sewage was coming through our shower drain, and we were able to get an appointment within 3 hours. On time, very clean, hard working and kind. He was able to resolve the problem efficiently. Will definitely call again next time we need a plumber.

Leith S.

11/13/2017

The 2 plumbers, Scott and Mitch came right on time and they were very friendly and polite. A time frame of 12 to 2pm was given and they at 12pm. They finished the job in less than an hour and did a very good and efficient job. Very happy with the results.

Roberta N.

04/10/2023 12:00:00 SA

Everyone I came into contact with was friendly and professional. Victoria responded to my call immediately. After taking all my details, she said she would call me back in 2 days which she did. After calling 5 places with no response or follow up, Victoria was amazing!. She set my appointment quickly and Matthew showed up promptly at 9 am. He completed the install and the repair within a reasonable amount of time. I especially appreciated the follow calls from the office before my appointment. I would definitely recommend them to anyone needing plumbing services. They are also open 7 days a week which is a real plus.

Matthew C.

8/26/2023

Great job with a kitchen faucet replacement. Quick and reliable. Price was right too!

steve m.

10/24/2022

I'm super happy with 535. I called at 9:30 and Phillip and Atta were at my house by 12:30. Gave me a fair price and got the work done efficiently, and were polite and friendly too. I'd definitely recommend them - thanks guys!

Christine J. T.

7/24/2022

Thank you so much for the quick, efficient, and friendly service! From the moment I spoke with Victory to see if there was any available plumber to help us with our kitchen sink pipe on a Sunday, to the kind and great service provided at our home - we will definitely use 535 Plumbing if needed in the future! Greatly appreciate your wonderful service!

Richard A.

7/19/2019

Had a leaky bathtub faucet and checked yelp to help me find a highly rated plumbing contractor. Troy and Maleko came out and replaced the valve . They were great, kept us informed, and were neat in their work.

The company was also easy to deal with. I called them and they set up an appointment for the next day. They gave me a two hour window for service. Tory and Maleko came within that window.

Vince O.

11/15/2018

I bought a kitchen faucet from Lowes and was looking for a plumber to install it right away. I found this company on Yelp and read all the positive reviews and decided to give them a call. They were very responsive and was willing to come that same day. Unfortunately I wasn't available so they came the following day. Peter and Ilona (not sure about the name) was prompt. Did a great job on the installation and I am very happy with the result. I would definitely use them again and recommend 535 Plumbing to family and friends.

Thank you!

P.s. I am not a relative and I never met or spoke to them prior to finding them on yelp.

Ana L.

08/01/2019 12:00:00 SA

I had a water leak from my toilet which resulted in some water damage to my condo. After the cleanup I realized my toilet was not operational. I got a referral to call the owner of 535 Plumbing, Shane, who was able to accommodate me the very next morning, which was awesome. The next day I met Troy and Justin, who came to assess my toilet. They were actually early which worked out better for me since I had to go back to work. Troy was great at explaining what they were doing and what they had to replace. Both were very professional and friendly. They were quick too - the fix took less than 20 minutes. The cost wasn't too bad either. I would definitely recommend 535 Plumbing to anyone!

Trisha T.

12/22/2022

The 535 Plumbing team did an awesome job replacing 2 of our solar water heaters with hybrid ones. Very professional and detail oriented, they got the job done in a day, and our hot water was up and running immediately. Highly recommend the team at 535 for your everyday and emergency plumbing needs!!

Chris K.

2/24/2023

Excellent. Today they came over in 15 minutes from me calling because they were in the area and it worked out. We really appreciated that! Mahalo!

Barry S.

3/13/2023

If you've followed my reviews, you'll know that I had a not so pleasant experience with another plumbing company, which made me very hesitant to have to call one again. On a Friday, after banking hours because plumbing problems never happen during normal weekday office hours, I returned home to a family member reporting that their toilet was clogged. After MANY minutes of manual plunging, I was unable to clear it. Reluctantly, I opened up the clean-out pipe to relieve the pressure and hope that the obstruction would be within reach to extract. Unfortunately, the obstruction ended up being halfway down the length of the house. Fortunately, only this one toilet was affected, so I waited until Saturday to pick a plumber.

I wanted to try a small plumbing company after my previous experience with a larger outfit, but the company I called was closed on the weekend. Knowing that we weren't going to make it until Monday, I remembered 535's ads on TV and gave them a call. My call was immediately answered and after describing the problem I was informed of the charge and within a few minutes was told that a plumber was being dispatched to our home.

Matt arrived within the hour and wasted no time in setting up his equipment. No sales pitches for additional services, which was refreshing. He got down to business and had the obstruction cleared within a few minutes. The invoice submitted matched what was quoted so no surprises there either. It's been several days now since the clog was cleared and everything is still flowing well. We'll definitely call 535 first for future plumbing needs.

Kaleo A.

11/20/2019

I'm a realtor and a property manager and have worked with 535 plumbing on 3 different properties/projects from small to large: one condo shower tub diverter repair, one ADU, and one whole house plumbing upgrade. The owner Shane is humble and honest and his guys are hammers! Lead man Tracey is a blast to work with: funny, personable and he really knows his stuff. Raven, Mark and Brandon were with him on the last job. Their work is clean and solid. They really take pride in their work. Since working with them the first time, thet are the only plumbers I call.

Alana K.

1/26/2021

12/23 they serviced the our clogged kitchen, i was skeptic to have people in my house due to covid, but they were professional and sanitary as they could be. Micah was kind, very hard worker and clean, they got the job done. i would hire them again.

Nicole T.

12/09/2018 12:00:00 SA

I found this place on my own when i was looking for someone to help me fix a problem with my disposal. This is the 3rd time I've used them and they provide fast and quality service at a very reasonable rate. Shane is the contact person and will send his team out to the job. Steve and Charles came out this morning after I shared with Shane how our problem worsened over the weekend. Shane was able to push the appointment up from Monday afternoon to first thing Sunday morning.

They snaked our toilet and shower and resealed our toilet. All the work and clog cleared up within an hours time due to their fast work. If you ever need to find a plumber i highly recommend this company

Haj T.

12/14/2018

The City performed a smoke test (to find leaks in the sewage system) in our neighborhood which indicated that we had a leak somewhere in our sewer pipes. They informed us that we needed to rectify the situation or face a stiff penalty

Went through all the yelp reviews and found that 535 Plumbing was top rated which they rightfully deserved! Called 535 Plumbing to see if they could find a solution to remedy the problem.

Mitch and Henry did an awesome job in replacing my cleanout (to resolve the City's issues) that was encased (for some odd reason) in my rock wall. Initially, they did a web camera inspection and found a crack in the cleanout connection (to the lateral sewage pipe). The recommendation was to remove a portion of the wall, repair the connection and cleanout riser and replace the wall. Shane (owner) did advise upfront that they are not wall contractors but if I was willing to have them remove and repair the wall they would do it as best as they could. Turns out Mitch and Henry did a great job and am very happy with the outcome. They cleaned whatever rocks and dirt that was left on the ground and left the premises in good condition.

Osvaldo M.

6/16/2023

I'm a resident manager in a MAKIKI building.
We got 4 estimates from different companies to do a cold pipe cold water replacement in our garage.
535 Plumbing is the only company that offered one day job completion.
Other companies would have taken 2 to 3 days to do the same job and their price was not better than 535 Plumbing.
They came at 9 am and the job was completed by 3 pm.
Very professional company and they did what they promised.
Thanks to Rudy,Chris and Junior for your knowledge and great work.
Aloha !!
Val M. ( Osvaldo M )

Jay V.

7/17/2018

535 Plumbing, LLC
I highly recommend 535 Plumbing, LLC for those who require the services of a plumber. Their estimate to change 6 of my angle (shut-off) valves was accurate, and final bill/price was reasonable and without any hidden/surprise fees that wasn't already relayed in their estimate. Shane scheduled my appointment, provided an accurate estimate, returned all my calls to answer questions I had, and dispatched his people to perform the work relating to my plumbing needs. Both plumbers, Brandon and Puni, were punctual, arriving at my condo as scheduled. They were well prepared with the equipment they needed to do the job; they even brought their own thick, working blanket to cover the floors so that they wouldn't damage the work area surroundings, and other tools-of-the-trade to provide them an environment conducive for some serious and efficient plumbing work. Shane and Puni were professional, efficient, sociable and seemed well versed in their trade. They even double checked their completed work to ensure no water leakage. 535 Plumbing, LLC's fees were well below many other estimates I received from other plumbing companies. As it stands right now, I am extremely satisfied with their work and mannerisms, and am going to recommend this company to my neighbor and anyone else with plumbing issues.

Gerald D.

11/08/2018 12:00:00 SA

There is nothing but SUPERIOR service I can say that Shane Mizusawa and his team deliver every time. I have recommended many residents to contact Shane at his company, 535 Plumbing, LLC. They are all extremely happy with his results. I highly recommend him to anyone seeking a licensed and insured plumber with attentive & friendly staff that are consistently providing value & quality to every job. Please feel free to contact me at anytime for a recommendation Monday through Friday from 7:00 AM - 3:00 PM at 808-923-8056.

Gerald (John) D'Angelo, CHA
General Manager
AOAO Colony Surf
Colony Surf, Ltd.
2895 Kalakaua Avenue
Honolulu, HI. 96815

Web: colonysurfaoao.com
E-Mail: [email protected]

Estee K.

06/07/2022 12:00:00 SA

After being out of town for 10 days, I noticed my kitchen sink was draining slowly. It always drained quickly & I don't ever throw food down. I do live in a condo so it is important to pay attention to any water issues. This was on a Saturday and I tried a few plumbers with 5 star ratings only to receive no return calls or that Monday would be the earliest for service.
I then called 535 and spoke with a Victoria who was able to schedule me in that Saturday afternoon between 2 and 4. Great. I explained what my problem was & we agreed it was probably a simple snaking of the drain would resolve it. The cost would be $200 + tax which was lower than other quotes of $400. & $275. Victoria even called me back later to say they had a cxl and could send a guy out by noon.

Long story short, Jay came at noon & snaked my sink drain & within 20 minutes, my sink was clean & water was draining perfectly!!

A shout out to 535 Plumbing for the professional services of both Victoria & Jay for handling a common problem with courtesy & expertise. They showed genuine concern in providing good service to their clients. Mahalo!!!

Dee D.

7/19/2016

Great communicators, they did an excellent job fixing our annoying tub faucet constant drip, very reasonable $$ charges.
We will now be calling them again if a plumbing crisis strikes (hopefully not too soon.) Call them! Mahalo Shane & Mitch!

Keaka H.

9/29/2018

535 plumbing a unique company that offers the Aloha spirit that Hawaii is known for. I called a few plumbing companies in Hawaii for help with an emergency shower faucet issue and multiple companies wouldn't offer any advice or help but stated that the job was too hard or they don't have the tools to do it, they wouldn't even offer the advice to help me figure it out. 535 plumbing took my call and even though he wasn't able to come to my house today he walked me through what I needed to do and took snap shots of the tool I needed to take out a broken Moen outer stem that had broken off in the shower valve. After picking up the item at Ace, the broken outer shell of the compression cartridge came out in about 20 seconds and saved me a lot of money having a plumber to take it out. 535 is one of a kind and I'll definitely use him for future plumbing needs. Mahalo 535 Plumbing for still caring to help your fellow man.

Mahalo,

Keaka

Karen K.

03/05/2020 12:00:00 SA

I live in a small condo and noticed water leaking from ceiling pipes to parking spaces. I reported to property management manager. She said someone from 535 Plumbing will contact me to schedule an appointment. To my surprise I received a call from Stephanie right away. She was very polite and patient listening to my expectations. She said they will send the plumbers.

Tracey and Mark from 535 Plumbing came to check on my unit following day. Also wanted to check units above mine. First they cut out holes on each unit's wall to find the source of water leaking. After several attempts finally found water leaking from toilet, bathtub involving two unit above mine. It was amazing they could trace the problems.

They had to brake entire kitchen wall, cut out several old rusty pipes then replaced with new ones. It was very nasty and difficult tasks. It took a whole day to complete the job. They had to fix above units plumbing first. Also fixed their leaking toilet, bathtub faucets.

Following day they came back to fix my plumbing. When plumbing job was done they made several trips to above units for testing by flushing toilet, run kitchen and bathroom water to ensure that there is no further leaking. Also my stove and refrigerator needs to be removed in order to complete the plumbing job. When work was done they cleaned my kitchen counter and floor really clean before put them back to original place. They went over and beyond their duties to make sure job is done completely the way it should be.

Thanks to Tracey and Mark my Plumbing job is completed. I still have to wait for restoration company to come to fix my wall but that's different issue.

Tracey and Mark did the awesome job. They are very reliable and professional. Two thumbs up for both of them !!! I would definitely recommend them for any plumbing related issues. Thanks again for job well done !!

Wallen E.

5/30/2019

They did a great job on a new toilet installation. The first install didn't resolve the leaking at the base, so they promptly came back to put in new wax and shim the toilet properly to make it level so the leaking would stop. Friendly, fast service and the plumbers sent were very knowledgeable and took the time to explain what the problem was. Also thanks to Shane for recommending what toilet to buy what plumbing source to get it at. Works great!

Rich L.

06/12/2021 12:00:00 SA

I have hired many plumbers in my life, but I never had one as fast and efficient as the 535 folks. They are also very friendly. I can't recommend them enough!

Leighton Y.

4/30/2020

I had work performed by 535 before and was very pleased with their work so I remembered them and called back to inquire about a tankless water heater. Chris (sp?)took the time (almost 15 minutes which is unheard of for me) to explain the intricacies of a tankless system (operation, plumbing, electrical even down to different showerheads lol). There are some things I need to check out first but I hope to work with 535 soon. Huge shout out to Chris, much appreciated!

Stacy R.

07/01/2021 12:00:00 SA

Called asking about purchasing equipment only, and Barbara said no they don't do that but she went out of her way to research potential suppliers and ask her boss Shane, and called me back later with two recommendations. Talk about aloha spirit!

Lance Z.

1/16/2021

My plumber Troy G was awesome. He even gave me some pointers on caulking. I will definitely call 535 Plumbing again for my plumbing needs and I highly recommend them to anyone who wants top notch service.

Valerie M.

01/03/2018 12:00:00 SA

Had a little snafu with communication but when I texted the second time, Shane was right on it. Got back to me lightning quick and made an appointment to send his crew. They arrived on time and took care of my tub leak problem. They even graciously fixed another small minor problem with my kitchen faucet at no additional charge. (I gave them a small tip for doing that).

This was a small job but I was treated courteously and given a thorough explanation. The plumbers are experienced and didn't sugar-coat my problem telling me that my fixtures are old and old things, well, they tend to break. I like that they were able to assess my problem quickly. I own a couple other properties and will definitely keep 535 Plumbing's number handy.

Carole K.

07/08/2020 12:00:00 SA

The communication with this company was fast and easy. I emailed my situation and they responded right away. I was able to set up my appointment to my convenience. Atta was great! Before proceeding with the replacement of parts needed, he showed us specifically what the problem was. He also instructed us on how to avoid future problems with this particular situation. I'm so happy to have a plumbing company that I can rely on!

Alexander K.

8/31/2023

I had a 2-handle faucet and an angle valve under the sink replaced by Niko from 535 Plumbing. Both jobs were done flawlessly. The plumber showed up exactly on time, was very efficient, courteous, and in general, an extremely pleasant man to deal with. This is the second time I used 535 Plumbing. They had a faucet in my kitchen replaced last year. I wholeheartedly recommend this company. And did I already mention that Niko is a great guy?!.

Woody C.

06/12/2023 12:00:00 SA

Very professional and answered all questions....their office and service associates all on the same page.....did very good job and clean...definitely use them again....

Joan M.

5/25/2023

We had to replace the valve for our washer. I called 535 Plumbing from a friend's recommendation. They were very cordial. Diane was very helpful and emailed me back so promptly with their recommended options. The estimate was very thorough and concise. When we confirmed the work order, they scheduled me on the same day! No waiting! They came to our house earlier than the scheduled window time...so prompt.
The job was done well and we are satisfied with the finished work.
I would recommend 535 Plumbing.

Aaron N.

08/05/2019 12:00:00 SA

Troy and Justin came last Wednesday to touch up our old and leaky hot water line. They were punctual, professional and knowledgeable in their job. Also they both are nice and friendly. Troy made sure we had water to use because the work they were going to do was going to take a few hours or so and they had to shut off our water. They kept us updated the whole time. The finished worked looked very professional and clean. I would highly recommend them.

Justin F.

11/11/2015 12:00:00 SA

I called Shane today, Veterans Day after a DIY project didn't turn out so well. Called Shane and explained the situation. He got the parts and was at my place in an hour. Fixed what I messed up! Did a great job!. No more DIY plumbing projects for me! It's 535 Plumbing for me! Thanks Shane!

Janette F.

11/30/2020

After I had a disposal installed, I ran the dishwasher only to have to tackle water pouring out of the air thing and under the sink. I xlcalled them back and they came in a few days and fixed the problem. The guy asked whether the previous crew had run the dishwasher and I said they had not and that I had actually emailed him to make sure they popped the hole for the dishwasher. He said they should have run the dishwasher and did not charge me for the visit. I LOVE this company and their employees!!!

David P.

2/23/2022

I called the day after President's Day cuz I found a leak during President's Day and a quick response they literally came out the same day fixed a wax ring on my toilet and I'm so happy that it was such a fast response Mike and his partner were terrific I recommend anybody with any problems with plumbing in Waikiki to call 535 plumbing

Robert L.

07/07/2018 12:00:00 SA

The kitchen sink was plug, 535 Plumbing was contacted an appointment was scheduled Friday, July 6, 2018. That day two employees arrived, they were courteous, and respectful, their name were Rich and Mitch. After the job was done they checked that the work area to ensure the area was cleaned before leaving. They did a great job with the kitchen sink. Thank You, Shane and your crew.

Tasha C.

12/26/2017

These guys are fantastic! I've had them out to unplug 2 separate sinks in the last couple of months and they are prompt and communicate when they will arrive, they are efficient and quickly snaked my sinks, and were very reasonable for each service call! Would definitely recommend. Oh, and they're very nice too!

Jennifer Y.

11/01/2019 12:00:00 SA

This fine company and their wonderful staff definitely deserve their solid 5-star rating! They are top-notch professionals with exceptional experience and keen intuition while remaining accommodating and caring toward their customers, especially those with urgent plumbing related issues.

We suddenly discovered a leak in our wall one evening and subsequently shut off the entire water source to our house. When I called 535 Plumbing the next morning, Shane listened patiently to our situation and immediately scheduled two representatives to assess our problem.

When it comes down to anything pertaining to home maintenance or home improvement, I've now fully learned my lesson to not cut corners by trying to save a little money. It is consummate professionals like 535 Plumbing that set the bar on being above average and worth every dollar invested for peace of mind and soundness of a job well done.

Thank you, Shane, Ata, and Matt.

Shar I.

8/15/2023

Rina's excellent communication helped us feel comfortable scheduling the water heater replacement on Oahu from Kauai. The price was affordable. The communication from 535 Plumbing and the Plumbers at each stage was refreshing. If we have further needs, we will be sure to call 535 Plumbing LLC

Arnel D.

5/15/2023

I am a seasoned property manager and realtor in Honolulu. I only use 535 Plumbing. They are professional, fast and reasonable prices. They deliver an excelelnt service to our community.

Jenny C.

4/19/2020

They are a thief. Just coming and telling me what the problem is costed me $300. I will never recommend them, nor will I ever call them for anything in the future.

Dave W.

12/11/2019 12:00:00 SA

Outstanding service from 535 Pluming!! Mahalo very much to the great people at 535 Pluming. My wife and I had a handy man come over to fix our clogged tub drain. When he left both sinks backed up an he told us there was nothing he could do.
I called 535 plumbing. I was very impressed by the customer service. To start, friendly and professional on the phone while I described our problem. I was able to schedule a technician at a time that worked best for us. Matt, our technician arrived in a timely fashion and got right to work. He was polite and professional an able to resolve our problem quickly. I would definitely recommend 535 plumbing and Matt. Overall great service!

Lani B.

12/10/2019 12:00:00 SA

I contacted 535 Plumbing for my bathroom remodel. Shane responded very quickly after I shared photos of the job site and explained the work needed. He advised me to get plumbing fixtures from a reputable manufacturer for future parts, if needed. He gave me a reference. He then provided a quote. In 2 days the plumber was on site and did the rough in. The work was very clean and professional. After the walls and flooring were completed, a plumber was on site to complete the work. I am very pleased with the work and highly recommend 535 Plumbing.

Nāpunaheleonāpua K.

07/11/2023 12:00:00 SA

535 Plumbing was awesome from office staff to plumber onsite top notch. Very professional
highly recommend.

Anna T.

01/08/2020 12:00:00 SA

Atta and his coworker- Lawa? I can't remember- were both on time, professional, and courteous. They fixed our laundry room leak and kept me informed on what the issue was, the progress of repair, and showing me that they tested the water lines to make sure there was no longer any leak. The cost of work was pricey, but they let me know the approximate charges before working. I would use 535 again for any future plumbing issues due to them showing up on short notice, being on time, and doing great work.

Kar Wai L.

10/12/2018 12:00:00 SA

No wonder they rated the BEST on 2018. I got great service from the time the phone call made for request of service. Gave me a reasonable quote and no over pricing. Came within the time they promised. Plumbers came and work efficiently, respectful, and professionally. I had a replacement to my Tankless water heater. My customer experience is exactly how everyone expect customer experience should be. Got charged reasonably for service done and happy with the service provided! Thank you much.

Iris P.

02/05/2023 12:00:00 SA

Our tenant was without hot water, and 535 Plumbing handled the situation with emergency attention, resolving the issue within 24 hours. We contacted two other plumbing companies that were not responsive. 535 Plumbing was trustworthy in fixing the issue for an affordable fee, but also recommended additional maintenance that was needed.

D. R.

09/05/2023 12:00:00 SA

They're OK. They were friendly to deal with, showed up when expected, and worked with me on the price at the end. We had a leak from an upstairs bathroom, they found and repaired two sources of leakage, though they said there was nothing they could do about the third leak (which we still have). The work they did was extensive, and the cost was high though not unexpected for that amount of work, especially since they were working in a very tight space. I'm dinging them a star because we still have a leak and for a couple of other aspects of the job not worth detailing here.

Jovy G.

2/13/2022

I got my toilet bowl replaced and they did a wonderful job. Fixed as scheduled. Receptionist to plumbers to apprentice, they were friendly.

Courtney L.

04/02/2020 12:00:00 SA

Thank you Tracey! You the man! These guys are super knowledgeable, fast, & efficient. Been trying to get landlord to fix this for months and the quick fixes were not cutting it. He quickly diagnosed everything and no more annoying sounds from my sink & toilet. Thank God! What's more impressive is he came out in time of crisis and even whipped down & sterilized everything after he was finished fixing everything. Wow! Thanks again 535 Pluming & Tracey!

Tiffany B.

08/04/2022 12:00:00 SA

My husband requested a quote to remove a sink and from the start 535 plumbing was quick to respond. Leilani and Shane asked alot of questions to ensure everything we wanted to do was in the quote. They were very attentive, friendly, and even quoted us on a solar water heater that we may do later. On the day of the rip-out the workers arrived during the window quoted, actually earlier which was a plus. They were super friendly and did an outstanding job. They made sure they cleaned up after they completed the job and made sure we were satisfied with the work. We will definitely call 535 for our future plumbing needs. Thanks...

Cora W.

8/27/2020

I live in a condo and I called 3 plumbers who said they didn't do condos. When I called 535 Plumbing, a very pleasant girl helped me. All I had to do was email a photo of the leaking valve to my washer. Within 30 minutes, another pleasant girl called me back and they had sent a plumber on the first day of lockdown. Peter was very nice, professional and did the job well and quickly. He was polite and explained what he was going to do. He came back to check when they turned the water back on 3 hours later. He was on time and is a true asset to the company, just like the office girls. If you want quick service and be treated like a valued customer, I highly recommend this company. highly.

Claire S.

02/10/2023 12:00:00 SA

I required a water supply line valve change in my condo bathroom, plus a bidet installation. 535 was quickly responsive, using photos uploaded to their website to provide an estimate of fees for service. Scheduling was a breeze and 535 worked with the condo site manager to set the water shutoff time, even accommodating a one-day delay when the site manager made a mistake on the announcement. 535's plumber, Matt, arrived on time and was at all times pleasant, professional and helpful in answering my questions at my level of understanding, and he left the work area neat & clean. I'll definitely use 535 Plumbing again.

Noah T.

10/13/2020

I had a drain project that I had been putting off for many years. Nothing critical but the pipes were in my way for years. Called and spoke to a super friendly person answering phones, got an estimator the next day and had the job done the same week.

Super professional, team of 2 came and rebuild our drain pipe in 2 hours. 535 was nice, clean and efficient. Just kicking myself for suffering for 20+ years with a drain pipe in my way.

Debbie W.

03/08/2023 12:00:00 SA

This company overcharged me by over 270% for very simple work done on my house. They installed 6 metal clamps to support my drain pipes, and 7 small copper clamps to fasten the water lines to the support beams in a very accessible crawl space under my deck. The work took a total of 45 minutes by one of their plumbers. I was charged $1256.54. This work was initiated by our HOA due to some units having leaking pipes because the piping was not fastened properly. When I requested an itemized bill showing the materials and labor expenses, I never received it. After several emails and phone calls requesting an itemized bill, after over 9 weeks, I received an email reply saying the initial estimate I received for the work to be completed was the only breakout they could provide me. It only included a very simple statement that said Provide and install 3' Clovis hangers, all thread sammies for 3' main every 4 feet. Provide and install 2' Clovis hangers, all thread, and wood sammies for kitchen drain line every 4 feet. When I read this statement initially, I thought it must be talking about very large pipes that go underground, since it referred to 3' and 2' hangers. I received no other details from 565 Plumbing, or my HOV about the work that needed to be done. I erroneously assumed it would require digging trenches and making underground repairs because I didn't know where else there would be pipes that large. When I questioned this with 565 Plumbing, they simply did not respond and told me I had signed the estimate to complete the work so I owed them $628.27 (I paid half the amount of the estimate before they would start doing the work). When I replied that I had already paid them $628.27, which was nearly double what my neighbor paid ($339) for A-1 Budget Plumbing to do the same strapping required by our HOV, plus repair a leaking pipe, they did not respond. A few weeks later I received a notice from a collection agency. I paid the additional $628.27, because I don't have the time or energy to continue disputing the matter in court. However, I want to warn anyone considering this company for plumbing work to be sure they completely understand what they will be paying for.

T H.

8/20/2020

They did excellent work! I had to replace my outside pipes coming into my house and they came over, gave an honest/fair price and did an amazing job. If I ever have any more plumbing needs, I am definitely giving this company a call back!

Dave A.

11/20/2017

Thank you Shane for sending the most skilled workers to replace my toilet. Living in a condo has presented a few challenges and our toilet was the most frustrating one. Our toilet instead of draining into the floor like 99% of others drains into the rear wall. First, this toilet is not your common $200 one that you can find at Home Depot or Lowes. There are only a few companies that manufacture these special toilets and less suppliers locally. Shane was able to locate one for me and we scheduled to have the water shut off in our building because I also needed the shut off valve replaced at the same time. When Shane called to confirm my appointment, he mentioned that the initial price was higher because the brand that he normally installs was not available. Luckily the American Standard that he has better experience with became available and allowed him to reduce the price by almost $400.
When they arrived, the work started immediately. The old toilet had to be removed by grinding the grout around the bowl. I did not stay to see how long they worked on removing the bowl, however I did see the end result and it looked like it was the original bowl. They were able to cut around the old one and replace it with the new one and make it look like the tile was set around the bowl. If you have a condo that needs a special toilet, please call Shane.

Juliet B.

12/02/2022 12:00:00 SA

Our condo required all units to replace their water heater making supply of a short 50 gallon water heater difficult to come by. I was able to obtain one and needed someone to install. I contacted 535 Plumbing and they took care of everything from picking up the water heater from Home Depot, submitting all the paperwork required by my condo, delivering and installing the heater, checking all the sinks had running hot water, and disposing of the old heater. They even took the time to clean up after themselves. Kelli was wonderful to work with and provided EXCELLENT communication and customer service. The technicians even returned as there was a problem with the water pressure in my kitchen sink. They didn't consider the job complete until I was fully satisfied. This level of service is so hard to find and 535 will be my only call any time I need plumbing services.

R N.

5/15/2020

Had a great experience as a first time customer with 535 yesterday. Washer feed valve broke and water leaked everywhere. Chose 535 based on reviews and they squeezed us in given we had to shut down the water to the whole house. Original appt was scheduled for 12:30 but the office called to let me know that Peter and his associate were stuck at a job but that they would get to us by 4:30. Sure enough, Peter and his associate saved the day. They were courteous, professional, and FAST! Can't say enough about the quality of service, work, and customer focus. Mahalo !

Ray S.

12/30/2020

Great service and Troy and Phillip were willing to look at other problems in our house. Reasonable, fast, courteous. Thank you.

Eileen U.

9/18/2017

Thanks for quick response to kitchen sink leak, Shane. Keoni worked efficiently to stop leak by replacing disposal! 9.18.17

Mitch arrived on time and was professional and personable. Worked efficiently to replace my toilet fill valve. Got discount for replacing toilet flapper myself. Excellent service! 8.3.17

D S.

6/21/2017

I have hired many different companies to help me with plumbing issues but no one is quite on the level of 535. These guys are not only great at their job but their service is EXCELLENT! No way in the world I can hire any other plumbing services after these guys. Hands down the best on Oahu. I can never say enough about how great Shane and his crew are. If you're looking through these reviews to find someone to hire, this is it. Hire these guys now.

Gerald S.

4/19/2023

This is the 5th time we've used 535 Plumming...and that should tell you something. We have used a few other companies...but was never 100% satisfied...until now. Archie and John were our plummers today. They were running late...but communicated with me to let me know. When they got here they went right to work. Completed the job in about an hour...explained what they did (replaced our shower hot and cold water valve stems)...made recommendations...cleaned up...and were off. Not only does 535 do good work...I feel their prices are some of the most reasonable and fair in the industry. So if you need a great plummer... call 535...you won't regret it.

Marissa M.

12/07/2017 12:00:00 SA

If I could give more stars, I would. We were very impressed, and would highly recommend this company.
I and my family, even a visiting niece, think Shane and his crew are very professional and courteous.
I called to ask about changing an old kitchen faucet. After text and talk communication he recommended that we bring our plumbing up to code, instead of leaving the 65+ year old galvanized pipe, which he saw from just the one photo I sent. He came out to do the estimate, and we were scheduled within a few days. The day before, he asked if they could come a half hour earlier. The cooperative crew of 8 began arriving 15 minutes early. They cleaned up during and after the job, even making sure to put their cigarette butts in the trash or pocket. One of them even offered to install some handicap bars. They made sure to protect the floors and even did some extras, like fixing a leaking trap by my request, changing out all the under sink traps, caulking around the commode and adding extra hose bibs outside without extra charge. This huge job was completed in less than 8 hours, and our family couldn't be more pleased.

Liz T.

5/19/2022

Alika was punctual for our repair appointment time. He quickly assessed the sputtering sound from our kitchen faucet. Checked the water pressure under sink and discovered that the valve was almost completely shut off. He fully turned on the valve. Same problem with our washing machine. The pipes were making loud clanging sound when washer turned on. He checked the cold and hot water valves behind the washer and noticed they were only halfway on. Our 2 toilets weren't taking too long to fill up. One waking making a high pitched noise. He did a rebuild on one toilet and changed a part on tue other toilet. He worked fast and efficiently. Very polite and pleasant guy. Would highly recommend this plumbing repair service!

Virginia T.

1/15/2020

I cannot say enough good things about the professionalism and service provided by Shane and his plumbing staff. They have been super. We required our pedestal sink to be switched out in preparation for our AC installation. First, Shane made a house call to explain what to look for in our sink replacement and to explain why it was much better for the AC drain to have a cabinet sink. And then the day before they were to come our kitchen faucet began to spout water...this was a Sunday. I texted Shane a picture of the plumbing hardware in question. He sent Steven and Justin with a new faucet to make the repairs...on a Sunday afternoon. The next day Charles and Rayvin came to switch out the bathroom sink. They finished the work in a neat and timely fashion and set it up so that the AC drain was very easy to connect. In the process we had a couple of issues....that Charles and Keanu returned to remedy. I would not hesitate to recommend them for their excellent professional work. We are so happy to have found Shane and his staff for our plumbing needs. Also, Pamela in the office is great about conveying messages and following through. We are delighted to have found this plumbing firm.

Nt P.

10/19/2017

Mahalos Shane and crew for a job well done! Taking out a large cast iron bath tub from a high rise condo is not easy - but you guys had the plan, the skillz, and great attitude to get the job done efficiently, quickly and minimal mess! Not only are we impressed, our condo staff and neighbors were very complementary of your professionalism and results. Aloha!

Erick C.

7/27/2023

Our sink had been clogged since the renovations. We did business with 535 plumbing in the past. So we called them back for this issue because of their wonderful service. Jay came by today to take care of our clogged sink. Took him less than an hour to do the job. Jay was for courteous and professional and came on time. He did a great job and would recommend him again. Thanks again 535 plumbing for your awesome service!

Miles S.

01/05/2016 12:00:00 SA

As a customer all you can ask for is clean quality work, competitive pricing and great customer service! 535 Plumbing is got it all and then some. They are a business you can trust and top notch service with Aloha!!!

Hana P.

7/17/2020

I had to have a water valve replaced in my unit and everything went super smooth with 535 Plumbing. They were very quick with a quote and easy to communicate. Justin came to fix the valve and he was awesome answering all my questions and doing the work so fast. I highly recommend them and I would definitely use their service again.

Thomas K.

08/04/2023 12:00:00 SA

I used this company's service and they left my home unfinished and left. Sewer smell was coming into my home and I contacted them and sent pictures of open uncapped pipes and they said that they would fix it immediately. They never responded, I called back and emailed them thinking they would fix the problem, instead they just thanked me and asked me if there was any more new repairs that they would be glad to do. I'm very disappointed that once the job is done and they are paid, they don't care about you anymore.

Jo L.

6/18/2020

This is the 2nd time I've called 535 Plumbing and I have to say that it's SO nice to have people that are professional, honest and nice, not to mention quick in solving my plumbing problems. I originally found them through YELP and they definitely live up to their 5 star reviews. They go beyond the norm to make sure everything is working properly and will come back if there is a problem. The 1st time, my washer wouldn't work after they left. They came back and it wasn't their fault, but they found one of my breakers was faulty and took the time to find the problem!

This is an great company with great employees that can solve any or all of your plumbing problems quickly, honestly and professionally.

David C.

5/18/2023

Second time using their services to unclog a drain. Same one as last time! With the same convenient, professional results.

Lea H.

04/12/2019 12:00:00 SA

Have called them for services for my condo the last 3 times I have had plumbing issues, and they have always been fast, efficient, and great! They fixed toilet and sink leaks, and my unit's main water valve. Always are on time, just be aware they will have a big van, so they will need some space for parking.

Joe L.

06/01/2022 12:00:00 SA

So you tell me how do you mark a plumber down because they charge 400.00 to snake a drain. I don't know how to do it. I guess I'm marking these guys down for service. They couldn't come out the night I called them. They came next day by 12pm they were on time. But left the place a mess after snaking the drain in shower. I spent a hour cleaning the place after spending 400.00 dollars.

Brittany T.

10/10/2020 12:00:00 SA

I found 535 plumbing through the great reviews on Yelp for a shower/tub/bathroom renovation. I also noted they were a licensed company.

It was great working with Jamie on the estimate for my bathroom renovation. She was knowledgeable and explained what work needed to be done. She also kept the project schedule on track and informed me when the workers would be on site.

I was grateful to have Keone and Puni work on my bathroom renovation. I called them the dynamic duo as they worked well together. They were professional and always arrived on time or before their scheduled time. Puni worked hard in assisting Keone and anticipating the job needs; it helped to move the job more smoothly and efficiently. Both were careful to use drop cloths when needed, as not to damage the newly installed tile or my flooring. They were neat with their work and always cleaned up after their workday.

I would be remiss if I didn't mention the quality of Keone's work, nothing short of excellence. It's too bad his piping (rough in) work is hidden behind the shower walls and not on display. He thoroughly plans out the job that needs to be done and is meticulous and conscientious about his work. Keone is also very knowledgeable and this was evident when there was an issue with the tub drain and floor joist. He was able to find the best approach to solving the problem. He also was patient and took the time to explain everything to me and answer any questions that I had.
I couldn't be happier with his work!

Aaron K.

04/04/2020 12:00:00 SA

I've used 535 Plumbing on two occasions and they are simply the best. Quick response, friendly, knowledgable, and efficient. Most recently, I called 535 for a problem with my water heater. Troy and Justin were awesome. Very professional, took the time to explain their findings, and made sure all my questions and concerns were addressed. I will definitely use 535 for any future plumbing needs and you should too.

Vern F.

4/14/2021

I guess I won't get a call back after inquiring if this company will be able to change a cartridge on a grohe shower valve. Called Friday 4/9 spoke with either answering service or office personnel.
Couldn't answer my question left my number they said someone will call me.
As of today no one whatsoever.

Herman Y.

2/15/2021

Got a sewer like smell coming from the bathroom recently. Called this plumbing service and they were able to come out the same day.

Since airing out the room, the plumber did not notice the smell. He went ahead and change the wax ring under the toilet. After some time has passed and we closed the windows, the smell returned. I called the office and the plumber came back at the end of day to smell it. This time since the windows and door is closed, the smell is strong. It is the smell of a dead animal somewhere. He recommended me to contact pest control or just let it decompose. The smell will go away eventually, but it may take a few weeks.

Overall the service was quick, just the cost is kind of high for me.

Shari T.

01/06/2020 12:00:00 SA

I called early Nys day for a plumbing problem with my toilet, Shane answered his phone and walked me through temporarily fixing my toilet, later the following week, due to my tight availability, they arrived and fixed a dripping faucet and quickly fixed a low pressure flush.

Chris W.

10/10/2021 12:00:00 SA

Sprung a leak in the bathroom in one bedroom condo that affected the unit below. The leak was in the walls and we couldn't visually identify where it was coming from. Called a few plumbers looking for quick availability and 535 was responsive (other plumbers were booked for days or even weeks). The 2 plumbers sent were very knowledgeable and polite, overall a very professional experience. They identified that both the shower and toilet were leaking (old pipes in the condo). The 535 office staff were also friendly and able to schedule a full day for the 2 plumbers to do the repairs. I was extremely appreciative, I know it wasn't easy for them to schedule repairs so quickly. The repairs were completed with minimal impact to both my unit and the unit below (ex. minimal drywall cutout to repair piping for shower, toilet, and sink). Pictures were taken of the before and after so that I could see the job. A video was also shared of the leak itself prior to the repairs being scheduled. Overall a great experience top to bottom. THANK YOU to the entire 535 team. Also, pricing was expensive in general but very reasonable for the work done. Another tenant in the same condo complex paid slightly more for similar repairs from a different plumbing company.

Michael L.

10/01/2020 12:00:00 SA

We had a clogged bathroom sink. Saw excellent reviews for 535 Plumbing on Yelp. Decided to give them a try. Very excellent service! Repair technician arrived on time. Sorry for forgetting his name. He was very cordial and also wore a mask. He was able to snake the drain and was done in less than an hour. Will definitely use them again for any plumbing! Thank you very much!!!!!!

Linda M.

06/04/2017 12:00:00 SA

Having used 535 previously with great results (prompt, efficient, honest) there was no doubt to call them again to install a new kitchen faucet. Mitch arrived as scheduled, completed work quickly, cost was just as I was quoted and to top it off, he was very personable yet professional. Will definitely use them again and recommend them to others!

Ryan F.

10/03/2022 12:00:00 SA

Shane had done some work for my father in law many years ago. So, when we needed plumbing work I contacted Shane. Shane dispatched Troy and Ben, who did a great job replacing all the inbound plumbing, hardware, and drainage for our shower system. In doing that job, we learned that an 80 year old cast iron drain pipe needed to also be replaced. Shane had Steve and Philip out in record time to fix that (on a Sunday), and they did fantastic work on that job. Shane & his office team were responsive and moved quickly, and all of the plumbers that 535 dispatched were pleasant, qualified, and paid great attention to detail. I would recommend 535 without hesitation and will use them for my future plumbing needs!

Derrick W.

12/18/2019

These guys are GREAT!!!! Fast, efficient, and friendly service. Affordable and Honest with pricing. I will definitely use them again for any plumbing services that I have in the future. Thanks again 535!!!! I would give them 10 stars if we could

C. T.

6/24/2019

I am so impressed with 535 Plumbing's outstanding service! I texted them about my leaking shower faucet late on Sunday, sent them photos, received a super reasonable estimate, and they went out to fix it Monday morning. Troy and Justin did an excellent job, they were very friendly, and professional. This was my first time using 535 Plumbing, and I will be calling them for all of my plumbing needs.

Shelley T.

4/15/2017

My kitchen sink had a major block and Brandon and Richard came over the same day (on a Saturday) to fix it! They had to run two separate snakes, but they were able to solve the problem. At the same time, they also installed a new kitchen faucet and a bathroom faucet for me, which I had been meaning to do for months. It was nice of them to squeeze that in on top of my emergency. These guys were friendly, nice, paid attention to the details and they cleaned up! My sinks look so much better and cleaner after they took care of them. Also, did you know that everything has a 1 year warranty? If you have a subsequent problem, they will come back to handle it. I have some other projects that need to be completed and I will definitely be calling these guys again.

Kaya A.

6/13/2019

My moms bathroom had a nasty clog in both the tub and the sink. Matt and Maleko delivered awesome customer service. The pair worked fast and efficiently to unclog both drains. Super happy with the work they did and will be recommending 535 Plumbing to family and friends. Thank you again!

Miyabi L.

12/15/2019

We called 535 for the first time when our kitchen sink started leaking. They were very responsive and someone was over in 4 hours on a Saturday. Tracey was honest, efficient and thorough. We are a no-shoe household and it was nice to see he took his shoes before entering the house without being asked. We ended up replacing the faucet, which was provided by Tracey and found the pricing to be reasonable. We are happy to have found our go-to plumber!

Candace T.

04/05/2017 12:00:00 SA

This team is excellent and we will definitely be going back to them for all our plumbing needs. We called Shane on a Friday and he gave us a quote over the phone and then his team showed up on Monday at 9 a.m.

They were respectful, professional, and quick. They already had shoe covers on prior to entering our place (which most repairmen don't). This was a small thing but it showed that they were prepared. Not only that, they finished up in an hour.

April A.

11/22/2022

With thanksgiving just days away my main bathroom where everyone would use it on the first floor had the toilet that wasn't working and my usual plumber could not come out. With one call in two hours they were here finished the job!! So professional and they cleaned everything up!!
Thanks so much

Melissa N.

8/28/2023

I have used 534 Plumbing several times and would highly recommend their services. They are very responsive, either being able to come out the same or the next day. In my experience, the plumbers that have provided service have always been friendly and provide quality work. I also find that their prices are reasonable.

Today, Johnny and Phillip came to diagnose knocking that I could hear in my bathroom walls. Of course, once they came, the knocking could not be heard, but they did a thorough job of inspecting and trying to diagnose the problem, which they may have found. They were both very friendly and explained everything to me as they went about diagnosing the problem. I will definitely continue to use their service in the future. Thank you Johnny and Phillip for your great service!

Joey L.

7/27/2018

This is hands down the best company I've ever used. First time they repair my leaking water heater when it all of a sudden started leaking and my water wouldn't heat up and this most recent situation I was able to have them rescue me from a water leak. Stand up company they help people when you need someone in your corner. HIGHLY recommended.

John L.

10/25/2017

This is our first experience using this company for our business and I am glad we did. After reading some reviews, I decided to use them since we already tried Roto Rooter and while they did the job, were very expensive. These guys were very reasonable priced and did a great job. I will definitely contact them again if we need service. They have good customer service and Shane will text you in a timely manner. The reviews from the others are accurate.

Alan T.

5/29/2023

Great Great work! Charles and Shaney - # 1 plumbers: No Ka Oi. They were quick, clean, smart, and thorough. They did everything from prepping the space by cleaning - and I mean CLEAN - to trimming and reattaching the dryer vent hose (they came to replace the laundry sink but noticed the hose was broken so they fixed it - no ask). And smart. Every question I had they answered no sweat - cause they had experience and it showed. Also very professional, but also real: they don't talk down to you or at you, they talk to you. No BS, simple, clear, honest answers. As a final service, I was shown a leak at the sidewalk meter and told to call the Board of Water Supply (bcs it's city property) - which is going to save me big bucks paying for water I haven't used. So if you have plumbing issues, call 535. You'll be glad (like me) you did.

Hymie A.

03/10/2023 12:00:00 SA

I live in Mililani and our home is more than 30 years old. The bathroom fixtures badly needed upgrade. I requested cost estimates from several contractors. 535 PLUMBING gave me the best value for my project. Called for an appointment for the install and was happy that they could accommodate my schedule. Atta and Phillip came to do the work. Very professional, respectful and courteous. I would not hesitate to call on them again.

Isaiah C.

4/27/2021

I haven't used them for work yet, but just based on quality of response time and customer service in giving a quote needed for financing project, I would have to say 5 stars. Very quick and through with their customer service I can't wait to bet a actual bid and hope we can work together on a lot of projects.

Ariel G.

12/06/2019 12:00:00 SA

This was my first time calling a plumber as my family is made up of contractors and do it yourselves kinda people so of course I was a little nervous. But.... it was all for not they were friendly and professional, I called on Tuesday and they were able to send someone out on Friday that same week! Atta the plumber they sent was very professional, friendly and efficent. I needed the water valves changed for my washer and my shower wasn't turning off all the way he was able fix both in about 2 hours it felt very fast! I was also unsure how much this should or even would cost but I felt the $299 before tax was well worth every step from the parts to the fast work and great service. I will definitely use them again in the future and will be recommending them to friends and family.

Edit: Updating it because originally the amount qouted was higher around $600 but the tech only charged me the $299 which I thought was awesome but of course to good to be true... haha, the invoice was wrong up incidentally. They apologized and asked me if it would be okay to charge me for the rest of the work which was only fair. Overall I'm still happy with the work done and that the price was similar to the original quoted price when I originally called.

Kristen I.

1/21/2016

I have used Shane 3 times so far, all experiences have been great. 2 have been for my home (surprise leak in the kitchen sink hose and shower handle broke). As everyone knows when plumbing issues happen they are sudden and unexpected. Both times I called Shane and he was able to come out the next day and fix the situation. The other time was for the business I worked for. They were looking for someone to do some plumbing in the store. I referred Shane and my bosses were really happy with the work. He works in a timely manner and prices are very reasonable. It is very easy to get a hold of him and he will respond quickly if you leave a message. From now on I only trust Shane with any plumbing. Thank you

Malia K.

06/03/2020 12:00:00 SA

I found this company on the Honolulu Star Advertiser Best of List for 2019. They ranked second. I also did a yelp review check and found a 5 star rating with excellent reviews. I called them Monday am of this week at 8 am for a backed up bathroom sink drain and they were here by 10:15 am. Matt and Pam in the office were both so helpful and explained everything to me and gave me an estimate. Technicians Matt and Calvin did a great job and were very professional and communicated to me throughout the whole process. They also made suggestions about some work that should be done due to my old corroded pipes. They left my bathroom very clean. My drain is running very smoothly now for the first time in 6 mos. I will be using this company again for sure.

Tiana K.

6/26/2022

I just had a new solar water heater & panels installed by 535 Plumbing. I wanted to write this review to recognize the amazing staff & service that I received from start to finish. The crew worked extremely hard all day. I wanted to thank Charles, Puni, Mark, & Shaney. You guys worked so hard & I am loving my new system and most all HOT water :)
Also, Mahalo to Jamie for making sure everything was done in a timely manner & for making sure I had hot water before the crew left! You all were amazing!! Highly recommend this plumbing company.
Aloha,
Tiana

Adrienne L.

7/13/2023

I was given a two hour service window, and Johnny and Phillip arrived promptly within the window. They were efficient and friendly as they changed out my garbage disposal, and gave me tips on how to care for it to avoid future issues. Very easy and positive experience!

Cathy B.

1/20/2020

My review is looong over due and I cannot begin to express my satisfaction with them. They are my go-to plumbing guys without a doubt! Shane and his guys are very knowledgeable and setting up appointments are quick and easy. I've been using them for the past few years for everything from a simple kitchen disposal fix, replacing faucets, redoing my shower fixtures to water heater disposal/installation and each time PERFECTION! They are prompt and efficient... no BS... no run around... just AWESOME!

Thank you 535 plumbing for everything!

Dennis M.

11/19/2020

I'm very happy that Troy and assistant came out to repair a water leak in my bathroom. They were both courteous, knowledgeable and friendly. They diagnosed, repaired and cleaned up when finished. I recommend them to my family and friends.

Erika S.

09/02/2023 12:00:00 SA

Had our water pipe fixed today. Rudy and Junior to the rescue! The job was done perfectly! I cannot complain with price since service was AAA++++!!! I would recommend this company! Thank you guys for hassle free service!

Sergio L.

3/15/2017

Scott and Mitch showed up early to replace my water heater valve, flex lines and fittings. The old ones were at least 25 years old. These guys knew exactly what was needed and what they were doing. I see why this outfit gets the reviews it gets. They did it in one hour and pricing was fair and reasonable for this kind of work. Thanks 535 keep it up.

David O.

08/10/2021 12:00:00 SA

535 did an amazing job installing a double vanity including faucets, drains, piping, valves and drainage lines. Butch and Joel were professional, knowledgeable and completed the work in timely manner and to budget! If you want the job done properly look no further. Big Mahaloz for a stellar first experience. I highly recommend!

Minlian T.

12/08/2017 12:00:00 SA

I received a fast response to my water leaking problem, and their service is efficient and reliable. Technicians are helpful and friendly. Thank you!

Wade H.

9/14/2021

This is the third time we had 535 Plumbing complete work for us. This review is long overdue.

It is easy to get an estimate. Submit pictures on line and they will send you an estimate. Once you agree with the estimate, they will email or call you to schedule the appointment.

Pricing is fair.

They were able to come out the next day after I made my inquiry this time. In the past, they were able to come out on the same day. Depends on what kind of work needs to be completed.

They will call you when they are near to let you know they are on their way. They do excellent work. Clean up all rubbish. Very professional and courteous. They wear masks and socially distance.

I would highly recommend using 535 plumbing.

Joyce B.

01/11/2021 12:00:00 SA

Getting my appointment scheduled was easy and they were able to come out quickly.

I received emails to advise when they were on their way and when they arrived. Peteru arrived exactly on time both times he had to come.

He was super friendly and knowledgeable. Had an issue with water backing up from the shower drains when the washer was on. We guessed a clog. There was also a leak we couldn't figure out. The outside sink cold knob also didn't work. Old house. Lots of problems!

They checked everything out and discovered there was no longer a clog so they didn't snake the line unnecessarily. As they didn't need to do as much work as they initially thought they needed to do for certain things, they basically told me some things we thought had problems were fine. Appreciated the honesty and no overcharging here!

However, they discovered our property water valve was buried underground and the outside sink had rust issues and needed replacement.

Long story short, it took two appointments because they needed to order the part and coordinate with the Board of Water supply to shut off water. They brought the valve above ground, discovered another buried valve thing in the backyard and excavated that too. They had to shovel dirt and work really hard to deal with rusted, buried plumbing issues but fixed everything and explained everything they did and why.

At the end of the day, the price was very fair for all the work they did. Super friendly, hard working and honest. Great guys.

Katherine D.

1/18/2020

We had a terrible experience. We had an interior toilet leak and a leak at the wall shut off valve. The plumber took a quick look and quoted $250 for the job. I balked a bit as this was on the high end of the other quotes we had received. But, they were there so we went ahead with the repair. The work took less than an hour and the plumber said he replaced the external shut off valve and replaced the parts inside the tank.
Even before the plumber left, the toilet started running again and he blamed us saying it was because we adjusted the water level height. We did not raise it to the point of overflowing the flush valve tower. Then the leak actually became worse than before the repair. After shutting water to the tank, it had drained empty overnight. We talked to the plumber on the phone again and he said the leak was probably in the flush valve, a part he did not replace. What!? He said earlier that he had replaced all of the parts!! We then spoke with the manager who said the $250 quote was for only a partial replacement of parts and that we would be charged for another repair visit and to replace the other part!!! What!?!
There should be better communication when giving a quote. Just because a partial repair is supposed to fix something most of the time, they need to be up front that it could cost more if it doesn't. And if a plumber says they are going to replace the entire inner workings and doesn't, then the management should honor that promise and complete the repair for the original quoted cost. We feel taken advantage of and misled. Had we been told it could cost over $400 to fix, then we could have said no thank you.
We bought a new toilet and had it installed by another company less than two years ago for less money than this repair. Many hundreds of dollars later we have learned our lesson and will never recommend this company.

UPDATE...
In answer to Shane's response, our issue isn't paying people for their work. We are not happy because we were not told initially that the $250 repair might not fix the problem. Even if it is rare to need the second repair, customers should be informed of the possibility before any repair is made. In the end, parts were replaced that did not need replacing for $250, and then said you needed another $175 to actually fix our problem. Clearer communication could have left us with a better experience with your company.

Charles C.

6/23/2023

Replaced two under the sink shut off valves. That took less then 15 minute. Also to investigate water leak under foundation. All within 45 minutes. Determine no water leak but lots of moisture under foundation. Don't know why all moisture under foundation. Bill came out over $635.00.

Natalie M.

8/19/2021

I'm a renter and had been waiting for my agent's usual plumber to call me back for weeks regarding a clogged tub drain. I was tired of waiting so I called 535 and they came the next day. They sent 2 techs who unclogged it quickly. No fuss. I paid them cash and now enjoying a free-flowing drain.

Valenn O.

05/03/2023 12:00:00 SA

Tenant notified me that tub faucet would not shut off. I called 535 Plumbing and Kelly set up service for us the same day due and the problem was fixed.
Plumber Jay showed up within the time and was able to fix right away. Thank you for saving us from property damage.

Jenifer R.

4/17/2020

Laura from 535 was amazing. She was the receptionist who took care of me. She was able to get me a reasonable quote fairly quickly. And I feel that it was really reasonable compared to all the other quotes that I was given. Especially during this time, when life is hard because of the COVID pandemic. You can tell this company cares. My plumber's name was Peter. And he did an outstanding job. He was very personable, helpful and knowledgeable. He was punctual as well. They are definitely saved in my phone book for all my future plumbing repairs.

Garret C.

1/19/2021

Again, Shane and his staff both in the office and field (Keone) provided excellent service. Responses and service was a 10 out of 10. It's like working with family. Corvid procedures and sanitation was always a top priority with Keone and his team.

Beth P.

10/24/2019

We needed help with the toilet in our condo today, and Shane sent Peter and Nico to help us, same day. Peter and Nico were right on time, fixed the problem quickly and answered all my questions. I recommend 535 very, very highly and they are now our go-to guys! Thank you, Shane, Peter, and Nico!

Ryan A.

1/27/2023

Answered my call. Provided an estimate over the phone based on my description of the drain clog. Called prior to arrival. Jay was courteous, knowledgeable, friendly, and neat. He checked multiple times to ensure the drain was clear and that there were no leaks. Very pleased with the service provided.

Stephanie H.

10/21/2017

This is the BEST plumbing company on island. I've had to call Shane many times for plumbing issues: new water heater, under sink piping, dishwasher installation, bathtub clogs, etc. He is always on time, friendly, super professional and really knows his work. Really appreciate having such a great plumber! Highly recommend.

Jean-Paul G.

1/28/2021

Very helpful staff, I called them 4:00 p.m. the day before, I took their first appointment the next day at 9:00 a.m. they showed up on time, they were thorough in their work, answered all my questions, very clean and professional uniformed staff. Their Vans were very clean as well, overall excellent experience, I recommend 535 Plumbing. thank you guys, the next step I'm getting our drains cleared out of all sediment and pebbles with a water jet. The process to clear up and eliminate roots from our drainage system and unclog the pipes was $200. Total process took about an hour. They were very helpful and educated me on the process and how to prevent future clogs.

Dale P.

3/31/2017

Called Shane about doing some plumbing work, explained what I needed done and he gave me a quote over the phone. Said he would do it the next day at 12:00 pm. The next day right at 12:00 pm Scott and Mitch arrived. They finished the work in 2 hours and did a totally spec'd up job. Very, very professional work and the price was very reasonable. It's clear that Scott and Mitch know their job and are also a couple of really great guy's. You can't go wrong with 535 plumbing. Highly recommended!

Sandy M.

7/13/2023

I have used this plumbing service before and was very pleased with their service and reasonable rates, which is why I called them again for the current job.

I had given five stars on my previous review.

However, I was disappointed that today's service did not take place.

My building management requires 48 hours notice, plus a form to be filled and submitted with a $30 fee. The work also needs to be completed between 10:00am and 12:00 noon, per building rules.

On securing the reservation a couple of days before that8, I was given a 11:00am to 1:15pm window, but I reiterated that the techs need to be here within the 10:00 to 12:00 window. Already on my first call around 10:40 to check on the technician's status, I was told I will need to reschedule. I wanted to press ahead because I had taken the morning off work to wait for the plumber.

Long story short, and was finally told close to 12:00pm that the technicians were on their way. However, my resident manager's office called while I was downstairs waiting and I was informed that the water had been turned back on and the job needed to be rescheduled.

Karen at 535 Plumbing offered to reschedule but I'm not going to. I now have to secure another date, give another 48 hours notice, fill another request form at the resident manager's office and take another morning off work. In short, I am very annoyed, to put it mildly.

Cori O.

12/10/2015 12:00:00 SA

Awesome job!! Shane and his assistant Mitch finished the job in a timely manner, had very good costumer service, and they were very knowledgable. Will definitely be calling them again!!

Arlene Z.

08/08/2017 12:00:00 SA

Scott and Steve from 535 Plumbing performed an efficient and speedy job to the repair of my toilet and replacement of a worn/damaged sewer pipe.

They were also very courteous, explained what the job entailed and cleaned up after themselves.

I will highly recommend 535 Plumbing to family and friends.

Shane promotes honesty, courtesy and good customer relations. He instills good workmanship and customer service to his staff members.

Marisa M.

8/29/2018

Been searching for a plumber for a few years, have tried a couple of them that I found on Yelp and I happy to say my search is over! Called 535 yesterday for a clogged toilet and was able to get an appointment 1st thing today. They were great! Got it unclogged in no time! And their prices were super affordable not like the other companies I tried.

Amy W.

7/18/2022

I wanted to let you all know what an amazing experience we had with our technician today, Jay.
He was unbelievably professional, efficient, accommodating, and went above and beyond what I even imagined a Plumber's job would be.

The water heater that needed to be replaced was a bit too large for the existing cabinet that held the older unit. He not only took apart the cabinet, he removed all of our storage stuff that was on top of the cabinet, he then rebuilt the cabinet, and then put our storage stuff back on top of the cabinet like it all never happened.
I felt terrible not knowing he did all of this, I would have helped him! He asked for no assistance.

He also was beyond respectful; wore a mask the entire time he spent with us and took his boots on and off each and every time he went in and out even though we advised it was ok to leave the shoes on.

Jay even went out of his way and sneaked an extra in for us. Our laundry room sink had a leaky spout and he FIXED it! I went to fill up a bucket and realized it was not longer leaking. He's unbelievable!!
He's a treasure.

You have an amazing employee in Jay. Hang on to him, he's a gem.

Kaukau F.

06/12/2021 12:00:00 SA

If you value your time, call 535 Plumbing. They answer the phone, schedule you and meet their time commitment. Professional and down to earth. I've needed their services for two occasions and couldn't be more satisfied.

Thank you 535 Plumbing! Keep up the good work!

Chris W.

2/24/2023

Needed my hot water heater replaced. the plumber was on time and did the plumbing work well. when he wired the heater to the power source he claimed there was no power going to the water heater. he just said I needed to call an electrician and he left. I called an electrician who said it would be very expensive to come out that day and advised me to try and troubleshoot the problem myself. when I took the wiring panel off of the water heater I could immediately tell the thing was wired wrong. the black and red heavy gauge power cables were wired to some thin gauged sensor wires. they weren't even wired to the water heater power wires.

when I sent a picture to the plumber he admitted it was wrong but then asked me if I just wanted to fix it myself. when I said no he sent his apprentice out and had him fix it while the plumber was telling him what to do over the phone. this service was expensive. I will never go through these guys again.

Noelle M.

12/11/2019 12:00:00 SA

Professional service, upfront rates no surprises. Ponctuel, polite, experienced. Tracey and Marc where a good team. They installed a dishwasher, sink, faucet, disposal in my new kitchen. Everything was left clean, no scratches or damage. Very thankful for finding this plumbing company

jon f.

9/20/2020

I have a plumbing issue that was complex.I thought my sewer line was blocked, and I needed it fixed. However, the line is buried in a slope and the city maps did not match the actual sewer line run. Troy quickly figured out that the line was broken and not blocked. Troy also found the line break quickly. 535 Plumbing is going to do the repairs and I will update my review in the future. Thank you Yelpers for recommending 535 Plumbing. They are professionals that are courteous, and friendly.

Lavern D.

10/31/2020

Our family was so blessed to have Troy come to our home today. He has so much knowledge and does outstanding work!! Thank you, we will definitely call you again

Saroho C.

7/25/2018

SUPER FAST AND SMART!
tenant had to leave a 9am:

8:30am - I Called Shane of 535 Plumbing
8:40am - Shane announces he's on his way to the jobsite.
8:55am - Shane Calls to say he completed the job!

This is what I call Customer Service! Deserve 10 stars at the very least!

Kiyomi M.

9/20/2018

Excellent service. My call went right through the actual guy, Shane, and I got my toilet replaced within 24 hours in one hour. Clean, extra job of changing the shower head thrown in for nothing.
Other plumbers were three day or four day wait.

Joline O.

3/19/2019

This is my first ever yelp review! First of all I was very impressed at how quickly I received a call back from Shane on a Sunday to schedule with 535 Plumbing. We scheduled for today between 10am-12pm, his crew arrived just before 10am!! So impressive right from the start! Mitch & Troy were the right guys for the job, we had a clogged bathroom sink and they got us squared away. Very professional, polite and efficient! We'll be calling 535 Plumbing for our plumbing needs!! Thank you Shane and crew!

Marla O.

9/21/2019

Called to have them fix a broke pipe. Shane called me within a 1/2 hour to let me know someone could be there. Steve and Justin came over to fix the broken pipe and tested for leaks. Thank you for the good service.

Barney S.

04/03/2019 12:00:00 SA

I am very pleased 535. They had to change my water heater. They were really cool guys. The other company I called said 535 price were really good. They were fast too!

Rod B.

2/19/2022

Fix our clogged kitchen sink Fast and gave some helpful tips to prevent future clogging

Fredrica C.

08/08/2023 12:00:00 SA

Caused a leak to room below and ceiling damaged from water stains. Replacing washing machine valves leaked for days. They used wrong parts, did not prep pipes, did not seal , not a tight connection and left gaps. Repeatedly called Shane the owner for 4 days & no response. Said he never got the messages. Finally sent an estimator after we had stopped the leak temporarily, moved furniture, covered with plastic, did not use washer & tan 3 fans 24/7 to dry out ceiling. Shane said the estimator said the ceiling was dry and thus they had no responsibility to repair ceiling damages.

Jasmin B.

08/09/2023 12:00:00 SA

I had Rudy come help me with a sink issue. He was on time, communicative and polite sometimes when you hire plumber you get weird awkward vibes vibes or rip off vibes. This like having a good friend come fix something. He cleaned up any under sink mess that wasn't something he had to do. Been a landlord for 20 years and a renter and a property manager best plumber I ever dealt with. Mahalo nui 535 .

Tina S.

03/12/2023 12:00:00 SA

Our bathroom needed the trap underneath the tub to be replaced. We decided to convert to a walk-in shower and replace flooring. The response for an estimate was done quickly. Workers were friendly and easy to work with. Office staff was very helpful and helped me with picking out the tiles and keeping within my budget. I'm glad we decided to go with 535 Plumbing and would highly recommend them to anyone and will use them in the future.

Ron T.

3/31/2020

Need a great honest and fair plumbing company? 535 Plumbing is the place to call. I called twice and worked with Chris on the phone to get an estimate. He was very cordial and patient in handling my calls and giving me an estimate. On January 21, I had Tracy and Mark come out and repair my leaking shower handles and replace a toilet. Today March 31, I had Matt and Justin come out and clear a backing up and slow draining shower and also replace a toilet. All 4 techs were super cordial, prompt, and explained what they were going to do. The most pleasant thing besides fixing my problems is they were very neat and removed the toilets and old parts they replaced. They must be a reflection of management who have trained them well. Don't bother calling anyone else, just call 535 Plumbing. As a former business owner myself I highly recommend 535 Plumbing.

Arnie E.

03/06/2023 12:00:00 SA

Very thankful they were available on a Sunday. Called in my request late Sunday morning then Jay came out on that same afternoon. We had a leak from our toilet of our 2nd floor bathroom that was causing mold above our ceiling of the 1st floor 1/2bath. Long story short, it was a deteriorated wax ring. It got replaced with a fresh wax ring and after several flushes after that, I confirmed the leaking had stopped! Phew! Mahalo to 535 Plumbing and Jay for coming out to our house. Now I just have to worry about replacing the portion of ceiling where the mold grew....but, at least we got rid of its source of food!

CK L.

10/12/2017 12:00:00 SA

Found a great plumber today! Shane from 535 worked me into their schedule quickly, my problem bath drain was fixed and working great. My new fridge was hooked using my existing copper piping and not the mesh wrap crap the appliance comes with. The work done was excellent and SCOTT did a great job. Friendly, professional and competent.
Mahalo Shane and Scott. Your prices are fair and affordable. I really appreciate that.
I intend to refer your company to all my friends. No need advertising with fans like me. :)

Sharon K.

6/30/2020

My kitchen sink was clogged and I needed a plumber to snake the pipes. Called 535 Plumbing and was pleasantly surprised that they would be able to come the same day. Keone and his partner came 45 minutes earlier than expected and took only about 30 minutes to fix the problem. They were courteous and efficient. Cost was $199+tax. You may want to write a check to avoid paying a 3% surcharge if using a credit card.
I am very satisfied with this company, and I will definitely use them again. Will also refer this company to friends.

Anna P.

11/18/2021

Well that was good!! I made an appointment with a friendly lady. Plumbers showed up in time and were friendly and super fast. Price was what was quoted on the phone. This is how it should always be!!!! Good job guys. Your number went on my phone under the Plumber.

Shiuling H.

01/08/2018 12:00:00 SA

This plumbing company was referred to me by a friend who was very satisfied with their service. They were late with the first appointment with me. I chose to wait for them because of their great reviews. They came the next day with the right part and repaired my water heater that many other plumbers failed to do. Shane, the owner, communicates mainly through texts. Scott and his partner did the repair in an hour. They are all plumbers with no dispatcher like other plumbing company. It could be a good thing because the communication is not through a third party when you can get to them. They are quite busy. But I think the wait is all worth it with a reliable service. I plan to call them again for my next plumbing problem.

Brook G.

03/01/2016 12:00:00 SA

After reading the other 5 star reviews its hard to write something different. Shane was honest and got the job done right and in short time.
Good plumbers are hard to come by. I will be recommending Shane to my friends, family and co-workers.
Mahalo 535 Plumbing!

Sheri T.

5/29/2021

535 worked extra time to move our hot water heater! Friendly and responsive and extremely patient with us when we changed our minds about the direction we wanted the job to take.
Highly recommend their team!

Han C.

8/13/2021

Kohler shower was dripping when turned off. I called them couple days ago in the morning for my dad and they came to service the shower on the same day. They put in the new kohler cap and cartridge and everything was good to go.
Fast, efficient, great service. Thanks!

George K.

07/12/2017 12:00:00 SA

I highly recommend 535 Plumbing because their work is very professional and it's done in a timely manner. I had a leak in the braided line of my Moen faucet and they came that day to replace it. The plumber was very thorough in his inspection and then explained what the problem was. He then went onto tell me how he was going to fix the problem. Once the line was replaced he rechecked for leaks and that was it. It was nice to see they could come that day and fit me into their work schedule. If you're searching for a plumbing service that is quick and professional, don't hesitate to call 535 Plumbing.

Garrett Y.

3/31/2020

We had a leaky shower with a fixture that was well over 10 years old. We called another plumbing company which was unable to remove a part inside, connected to the water valve. The other company suggested we cut a hole in the wall to replace the shower trim kit in addition to part of the valve, which would run over $1600. Called 535 and when the technician, Tracey, came over, he took a look and immediately knew he would be able to remove without having to cut the wall, or touch the valve. At the end of the job, it cost us under $500. I'm happy that this company has people working who have lots of experience and will work with you to try to get your problem fixed without breaking the bank.

Robin K.

4/28/2020

Imagine it's 915pm on a Friday night and someone from your neighborhood knocks on your door and tells you there is a huge fountain of water coming up from the ground? I live in an association and have the pleasure of serving on the board. I immediately followed the homeowner to the area of concern and was astonished at how much water was flooding the area.
It was obviously a main water break. We called our management company and before they had time to even call back, I had called 535 Plumbing. In that same amount of time, they told me that I needed to call the board of water supply to shut off the water at the main, texted me the number, and deployed a team of four to the property.
Troy and his team spent pretty much the entire night diligently working, cutting through cement, knee-deep in water until they finished. They worked as a team digging through water, down 4 feet, and all by hand. Four buildings would have been without water overnight and into Saturday had they not been so diligent and committed to finishing the job.
They were professional, funny and made the entire group of neighbors who were standing around watching at ease. Our crisis became less of a crisis because of their professional demeanor and how they handled the entirety of the situation.
They came back the next day and poured concrete, bringing the sidewalk back to its original condition and made sure we were completely satisfied before leaving the property.
They were quick, efficient, and a true partner. We will for sure be referring them as well as using them again in the future.

Uni H.

12/27/2022

Trying to find the right plumber is a nerve-racking experience. We called nearly a dozen different plumbers with questions, asking for quotes and details. From start to finish 535 plumbing dealt with aloha, professionalism, competency and expedience. Keone and Jon, the second they walked through our door were masked, courteous, punctual and highly competent. They installed our new sink and faucet without incident, cleaning built up gunk in old pipes and handling our products like pros in under 2.5 hours. Highly recommended.

Phil M.

2/27/2021

The common line between our neighbors and us clogged up and the Manager called 535 Plumbing to see if they could come on a weekend. They came rather quickly and on arrival they were wearing a mask and were very polite. They introduced themselves (Steve & Phil) and asked several questions about the plumbing issue and they then let us know what they needed to do and asked if we were okay with that. We told them to do what they thought was needed and they got right to work. I wasn't timing them but it seemed like only 30/40 minutes and they were done. They cleaned up the work area and let us know that the clog looked like it was caused by hair. I would recommend this company to anyone looking for a good plumber.

Denise P.

3/28/2023

Our waterheater needed to be replaced right away and 535 plumbing were able to come out and change it the next day!

Michael C.

01/02/2022 12:00:00 SA

Atta and Nate came by and were able to unclog the washer's standpipe quickly. Atta is knowledgeable and shared his findings about our building's plumbing, very useful for a first-time homeowner. Stacey made booking easy and painless. Would recommend!

Queenie T.

08/08/2019 12:00:00 SA

After receiving the result of my annual plumbing inspection, i felt a little helpless cause' I know absolutely nothing about plumbing. I reached out to 535 Plumbing which is a trusted and bonded agency referred by my building management company. It was a quick text schedule, Troy and Justin showed up to my door. They are so efficient and professional, and helped me fixed all the listed problems.
My second experience with them is why i decided to write this review. My dumbass thought the black stuff around the bathtub faucet diverter is a gap. (Its actually mold from the old caulking...) i texted them asking if its normal, they came and checked and decided to help me re-caulk it as a gesture of goodwill.
535 Plumbing will be my go-to plumbing service from now on!!!

Melli H.

02/09/2020 12:00:00 SA

Emailed 535 Plumbing Wednesday night about replacing my broken water heater, got a reply from Shane by 6am Thursday morning and less than 24 hours after my initial email, I had a brand new water heater! Great communication through email and text. Peter and Ernesto (I think that was his name) were courteous and efficient. I would absolutely use 535 Plumbing again.

Alan L.

5/21/2020

I haven't posted a review in ages but this company truly deserves one. Our kitchen sink completely stopped up last night so we scrambled this morning to find someone to come out. 535 Plmbg answered their phone early, before they were open, he gave me a price when I didn't even ask for one, and gave me a window of 11 - 1 for someone to show up. They got here at 10:45 and got right to it. It took a bit more work and time than expected so I was pleasantly surprised when they charged me the quoted price. 535 does good work at a fair price, they're prompt, professional, and courteous - I would definitely use them again and definitely recommend them. Great job guys!! Mahalo!

Daniel G.

09/01/2021 12:00:00 SA

Had to change out a rusted toilet ring and take out an existing sink and replace with a new fixture. They were responsive to request (they ask for pics so they can provide a quote via electronic communication). I was able to schedule an appointment the following day and the work was completed. Highly recommend.

Victor J.

10/15/2016

Finally, we have found the best plumbing service in Oahu yesterday. We have three different plumbing problems which are a main water valve and two leaking water pipes. They had a wonderful job to replace and fix them. Our family is very satisfied with their service and reasonable fee. We will save the phone number for future and share plumbing service for my friends.

Pi M.

11/09/2019 12:00:00 SA

535 Plumbing was very prompt with excellent communication and service. They got the job done quickly and professionally. Though a bit more in price than the other quotes, they got the job right the first time and quickly.

Yosh E.

1/31/2023

Plumber arrived on time that the dispatcher said he would. Found the leak promptly and gave me a couple options for repair. Did the repair in a timely manner with all the parts and tools needed in his vehicle. Very friendly and professional. Price for a repair on a Sunday morning was very acceptable. Accepted Credit Card for payment and emailed receipt. Awesome service by dispatcher and plumber (usually dispatchers never get any credit). Hopefully I won't need them again but if I ever do, you know who I'm calling.

Joy W.

12/28/2021

Mom's plumbing was old and deteriorating. 535 Plumbing came in and did a super job installing a new water heater and repiping her home. She is extremely happy with the increased water pressure, super hot water, and clean and clear water.

535 Plumbing inspected the property, provided options to fix the problems, and provided a reasonable estimate. After comparing them with other plumbing companies, we selected 535 Plumbing and we're extremely satisfied with their service. They completed the work as promised, in a timely manner, and stuck to the estimate provided even though there were a few hiccups. The crew which included Charles, Shaney, Puni, Ali, Jorgeabd, and Jamie, were amazing and I would not hesitate to use them again.

I highly recommend 535 Plumbing!!!

Ray O.

06/01/2023 12:00:00 SA

Called because my kitchen faucet was acting up.Diana (?) was polite and helpful when she answered my call; scheduled two plumbers that very afternoon! The two plumbers were professional , quick and friendly; thank you, 535 Plumbing!

Daniel N.

11/11/2015 12:00:00 SA

I've used Shane 3 times now and he has been excellent each time. He has been fixing up some of the poor plumbing that my last contractor did. He is extremely good on the details and very respectful of your home. His rate is very reasonable and won't nickel & dime you. Good and honest service is hard to find these days, especially in Honolulu (go figure). Now I recommend Shane to all my friends. Shane is the man!

Steve A.

9/25/2017

Usually when you gotta call a plumber, something is busted. Keoni called a couple hours before my scheduled time saying he can be at my place early. When your pipe's busted, early is always welcome! Very reasonable price too!

Nancy N.

2/16/2023

Our garbage disposal started leaking and we called 535. They provided an immediate response and a fair and accurate estimate. Nicko showed up very quickly and was awesome. He discovered a significant issue with the pipes and was able to fix it right then and there. Super courteous and efficient. Very happy with the service. Thank you 535 and Nicko!

Jacob T.

5/26/2023

Over the years, I've had to assume maintenance responsibility for my grandmother's properties and have dealt with almost every local plumbing company, and I would say all of them have taken advantage of my not knowing how plumbing works and what it is they're proposing on doing.
Before 535 Plumbing, I tried Allen's Plumbing, and I must say they are the shadiest company next to Roto Rooter. They tell you that you need a thousand dollar fix when there's a $20 solution. They try to up-sell you on just about everything. Maybe their plumbers work on commission or some kind of incentive program, that's just my suspicion.
Anyways, enough about them, 535 has been really good to me the last few jobs I needed help with, and they always done the job right the first time and I felt the charges were very fair. I will only do business with 535 Plumbing from now on.

Katherine P.

02/05/2022 12:00:00 SA

Great company
I had used them twice before and was really happy with the work performed
The owner is running a great business-
the workers are happy which means they have job satisfaction
I had the pleasure of working with Steve today - a very pleasant man
He is worth his weight in gold !
He is a perfectionist This is rare these days He put me at ease: I had a disastrous experience with a company that was incompetent and did horrendously bad work I had to fire them Steve put in a Hansgrophe shower system .... most plumbers do not have this level of expertise

Special thanks to Steve
Whatever he is making he deserves a raise

Kimo K.

1/27/2021

There is a reason stars give cred... street cred important too... locals guys no BS no scam no
Mistake pro ... I called them busy 2 days so call Diamondhead ... Never Eva Eva call Diamondhead they left me hanging bitches .. yeah you ... left me hanging ... 535 pro come fix no attitude no negative other guys fkd up building involved big ass problem .. they took care of it ... pro

Randi C.

7/23/2020

I had a clogged bathroom sink that I put off getting repaired, because I didn't know of a good plumber...and I could still wash my hands in the kitchen sink.

THEN my kitchen sink suddenly clogged, and I suspected an old garbage disposal was the problem. I of course viewed a number of YouTube videos showing how to take a wooden broomstick and try to turn the blades, and it didn't work and emphasized for me why there are plumbers!

I got a lot of advice from various people which made me scared of getting smacked with emergency fees, unexpected added services, plumbers who don't show up, plumbers who don't do a good job, etc

535 Plumbing has a whole bunch of reviews, mostly five star but a few one star reviews too. I read the one star reviews and I was reassured by the professional responses Shane gave for each one. So I contacted 535 Plumbing:

Their response to my email for an estimate was prompt and specific

When I called to schedule, an appointment was made efficiently

Justin and Troy arrived on time and were very pleasant and professional. They fixed the problems pretty quickly and worked well as a team. They explained what caused the problems and the best ways to prevent recurrence.

The fee was exactly as explained and based on what I have seen in reviews for other companies, the prices are reasonable. I feel that Justin and Troy did excellent work and I will definitely recommend their service.

Milton H.

02/11/2023 12:00:00 SA

I highly recommend 535 Plumbing for all of your plumbing needs. The plumbers that come are always very polite and knowledgable. The office staff is also very accommodating and polite.

Devin B.

2/13/2022

Always exceptional work! Had them come over twice to my property for different issues with different workers each time and always they are professional, on time, knowledgable and solve the problem. Will be my sole go to plumbing service provider going forward!

Ro O.

6/19/2020

Started of great. They requested pictures and I sent them via text. They told me what they recommend and had me schedule an appointment. The receptionist was friendly and schedule me the next day. I also agreed on purchasing their recommendations. Got a call the next day and said the warehouse was closed so they didn't have the toilet we discussed. So we rescheduled. The thing that was annoying was that they told me they would send me emails on the specs of the toilet they selected and never received the email. Three different people said they would ensure I'd get the email and it never came. So I text them letting them I need to reschedule to get them in and no response. Contacted another plumber and they scheduled me an appointment the next day and was on time. Made recommendations and got my plumbing squared away.

Aileen S.

04/11/2023 12:00:00 SA

we highly recommend 535 plumbing for all types of plumbing issues!
We are returning customers and they truly provide efficient service,great workmanship and hardworking employees who always are very kind and full of aloha!
it's still important to extent the aloha spirit to everyone!
Mahalo to Shane,Koren and to all the employees of 535 Plumbing!
With gratefulness and thankfulness,
Aileen & Ed

Kristie K.

9/25/2019

On Saturday at 4pm I noticed our sewer pipe that connects the kitchen, guest bathroom, and outside laundry sink (washing machine) had cracked/shattered. I frantically called the plumber that we usually use but he was busy on Sunday. He gave me the contact information for his friend Fred and Fred said he would come over on Sunday at 9am. Sunday at 8am I get a call from Fred, he's hungover and wants to come on Monday instead. Having looked on Yelp for plumbers in Saturday afternoon, I noticed that 535 Plumbing had great reviews but didn't call them because Fred was supposed to show up on Sunday.
Needing to do laundry and not wanting to wash dishes in the master bathroom sink again on Sunday, I called Shane (the owner) of 535 Plumbing at 8:10am. I was shocked that he answered and he said that he could have a crew out after lunch. I got rid of hungover Fred, who said he would come over around lunchtime when he realized I was not going to wait until Monday (because I REALLY wanted a possibly still drunk and definitely hungover plumber working on our broken sewer pipe).
Charles and Justin of 535 Plumbing showed up at 1pm in a nice clean van, looking very professional. After looking and what needed to be fixed and consulting with Shane, they gave me a quote of $700. They left to get supplies and came back at 2:30. By 3:30 they were done, cleaned up after themselves, bagged the sewer pipes and took it with them. The total was $700 plus tax (so $732.97) and I paid with a check. They do accept credit card but charge the convenience fee (I think Justin said 3%). Charles and Justin also recommended that all the metal sewer pipes needed to be replaced and they said to call Shane for the quote on that.
535 Plumbing is amazing! Very professional and quick. Definitely not the hungover plumber type and we will be using them to replace all of the sewer pipes and any future plumbing issues. The quote I got to replace the rest of the sewer pipes was $6000.
I sent an email through their website on Monday morning to get the quote on the full sewer replacement, but I still hadn't heard anything on Wednesday afternoon so I called. I would recommend calling versus sending an email because Shane got me the quote very quickly after I called. Give 535 Plumbing a call, you won't regret it! I wish I had called them right after I saw the crack because it would have saved me a lot of stress.

Rod S.

06/01/2019 12:00:00 SA

I couldn't be happier with Bronson from 535 who fixed our leaking pipe. First of all, he knew what he was doing. He had all the right tools and the know-how for our complicated problem. Second, he came the next morning after we called the company, and he called to let us know when he would arrive. Third, he used the latest technology ... parts I didn't know existed, and I've done a lot of plumbing repairs myself. Finally, he and his partner were courteous and pleasant. He had to go and get a new valve and some fittings, but he was still done in a few hours. No drips, no errors. Great job.

Carmen N.

02/09/2021 12:00:00 SA

535 Plumbing provided excellent customer service and competence when they came to replace a damaged 80ft long drain pipe at my home on East Oahu.
The crew worked steadily until the early evening on the weekend and finished after the second day. Jamie Quinones supervised the hard working crew. I was impressed with their gracious manners, friendliness and respect toward me and my family while they did their work. The cost of this complicated job was very reasonable. Due to their competency, reliability, honesty and graciousness, I would recommend this company for any and all your plumbing needs. Carmen

Jp A.

11/01/2022 12:00:00 SA

Called. Ask me
To email info. Never get back. If the customer service is this bad imagine the work.

Sharon H.

04/09/2020 12:00:00 SA

The last thing I expected was to have a broken disposal in the midst of the stay at home, work from home mandate because of COVID-19. Worse, it happened on Sunday!

A quick call to Shane, who picked up immediately, allayed my fears when 1) he could squeeze me in that day and 2) his elite team would be wearing masks and gloves, and liberally using hand sanitizers.

Very grateful that Charles and Hana arrived exactly at the start of the 2-hour window, had all the requisite parts, and finished the install in less than an hour.

Plus, they were super conscious about removing their shoes before entering my condo and were also very neat.

The new disposal was tested several times and they showed me how to crank it if ever it got stuck and where to find the re-set button.

They also had a good sense of humor given my OCD concern about cleanliness! Keeping it light in this sensitive time was much appreciated.

Parts and labor was about $366, and well worth it!

Anna M.

10/07/2020 12:00:00 SA

This is my second time using 535 Plumbing for our condo unit and they are so awesome!! From the moment I talked to Chasity on the phone and having Mark & Puna do the repair, these guys are great! Such awesome all around customer service!!

Nickie S.

12/16/2022

They were prompt when I had an emergency and really nice!! Totally recommend. Very professional.

Gwen M.

10/22/2022

These guys are great and whenever anyone I know says they need a plumber I always recommend 535 Plumbing. I really appreciate that they give flat price quotes based on pictures for pretty much all of the work they've done for me over the the last few years. The employees do great work, show up when scheduled and are professional. The flat pricing makes getting things done so much easier than having to wait around for someone to show up and give you a bid. They've replaced water heaters and garbage disposals at two properties of mine as well as shower trim kits, faucets, and a laundry sink since I first used them in 2018. I highly recommend them, especially if you're busy and want a straight forward, no hassle plumber!

John C.

10/25/2022

There are reasons why I go to 535 Plumbing for my plumbing needs. They're fast, reliable, and get the job done. Had issues with my water heater and in 2 days time everything was taken care of. Without hesitation I'll go to 535 Plumbing for any future needs.

John

Cindy N.

06/08/2019 12:00:00 SA

My co-worker worker ( Geri ) found this company via yelp for me. In the past we have used Habilitat's plumbers but that is an offered service which has been discontinued. 535 plumbing wanted text pictures of the problem. I don't do pictures and don't do text. My sister stepped in to get it done. The 2 ( very handsome ) plumbers showed up right on time this morning ( Saturday ) and quickly diagnosed the problem and fixed it. The charge was less than I expected. We have 2 more plumbing problems in the unit and at this point plan on using 535 plumbing for both of them. Recommended.

Cyn A.

6/16/2020

Our disposal needed to be replaced. Making an appointment to get it fixed was super easy. The entire process was so quick that I apologize for not remembering to ask anyone's names for proper recognition. The technician arrived early, was very professional, and followed safety guidelines in the midst of Covid-19, which was appreciated since we have a senior in residence. I was busy teaching an online summer class, so I explained our suspected need for a replacement which he quickly confirmed. He worked on the disposal with quiet efficiency so that I could continue with my lesson. The job was complete even before my lesson was finished! Effective, efficient, and very professional!! Thank you!

Palmer L.

1/26/2017

Love this company! Used them 3x and every time no problem! They don't try to rip you off.

T P.

10/17/2020

Called several plumbing companies before I lucked out on 535 Plumbing. From my initial conversation to the completion of the job, every aspect of the process was pleasant and professional. I was especially impressed with Keone Pestano who followed all the Covid 19 guidelines, as well as answered my questions with patience and understanding. He is very knowledgeable as well as efficient and neat, a truly valuable asset to his company!

Ann L.

9/21/2022

We have had the wonderful plumbers from 535 help us with several jobs over the years and have always been very happy. Once again we had to ask for their help and were pleased to find they are still the wonderful, hard working, polite and knowledgeable group we used in the past. We trust them and thank them for a job well done!

Verna T.

3/31/2022

First time in my life a plumber has to return to handle a job and the drain is leaking. Waste of time for me to take off from my job. Talk to much and do the work. I don't know ‍ what to say!

Aza Y.

12/03/2022 12:00:00 SA

Excellent professional customer service. Did a great job and I would highly recommend. Hope i dont have any plumbing issues in the future but if i dont im calling 535.

Courtney H.

11/11/2019 12:00:00 SA

Plumber, Atta, was time on task, explains the specs when I didnt understand what was wrong or what could go wrong. Professional, effecient, and he took off his shoes before entering! Mahalo Atta for the doing a clean and solid job on my toilet repair!

Jay G.

6/28/2023

We've been using 535 for 10+ years. We've used them for small jobs like snaking a clogged drain in our condo, to larger jobs like replacing the main water shut off and installing a pressure regulator off the main feed into our property.

535 plumbing is always careful with their quotes so that you know that what you will pay is what you were quoted - no surprises.

Their crew is always on time, always courteous, and they leave the place cleaner than how they found it.

Can't recommend a better company that 535 Plumbing for both non-emergency and emergency situations.

Calvin T.

9/29/2017

In my opinion, service doesn't get much better than 535. Shane was very responsive in setting up and appointment. On the day of the work, Scott & Mitch arrived 10 minutes early, were well prepared and efficient. I allowed two hours for the work to be done, but it took them only one hour and fifteen minutes. This including going up and down three flights of stairs in my daughter's walk up condo to shut off and turn on the building's supply line. They were both personable and professional. Price to change five gate valves to quarter turn valves seemed very reasonable.

Karen F.

7/28/2022

EXCELLENT service - quick, thorough, and dependable! They did some work for one of our very busy stores and were able to resolve an ongoing issue with our toilet that another plumbing company failed to catch. Nico was also very friendly! GREAT WORK! THANK YOU!

Gail A.

02/03/2022 12:00:00 SA

535 Plumbings trenchless pipe repair was our solution to failing cast iron pipes. Our home in Kaneohe was built in 1967 on a slab foundation with the majority of the plumbing made up of cast iron pipes. In December of 2021 after repeated clogging problems, another plumbing company did a partial diagnosis and found a hole in a section of our cast iron pipes. We were told the repair required cutting a hole through our slab foundation! I looked for another opinion and found 535 Plumbing and their trenchless pipe repair service using NuFlow technology, pipe lining made of tough, durable composite resin materials. Unlike the other 2 companies I contacted, 535 Plumbing connected me to an expert in pipe lining. Dalen Berard, the technician described the trenchless repair process in detail. He said he was trained by NuFlow on the mainland and had 14 years of experience. Through the video inspection, other holes and areas of corrosion were found in our cast iron pipe system. He said he would be able to do the repair without cutting into our floor. We decided to reline as much of our cast iron piping as we could, opting for a more long term solution that would hold up for decades rather than a partial or temporary repair. I was given a written proposal/estimate, a drawing of the proposed pipe lining based on our whole plumbing system and a video of the current condition of the interior of the pipes to consider before giving 535 Plumbing the job. This was a major job taking several days. Dalen and his crew arrived on time, worked respectfully, arranged it so we had functioning plumbing to meet our needs during the process and cleaned up at the end of the days work. Dalen also answered all of my questions thoroughly. At the end of the project, I was given a written summary, including videos of the both before and after the relining work was done. This was a complex repair, requiring experience and intelligence. I am really glad that I chose Dalen Berard at 535 plumbing to work with.

S Y.

01/11/2018 12:00:00 SA

I called them on Sunday night bc my outside property water valve was leaking. Shane responded on Monday that they were too busy and couldn't come until 10a-12p on Thursday, and to send pics. I appreciated the timely call back and honest response. It was a very slow leak so I agreed and he quoted me $250 to change the old gate valve to a 3/4 ball valve. At 11:30am on Thursday, one of his employees called to say they were running about 30 minutes late. They arrived about 12:15pm and were done in about 20 minutes. I don't know much about the cost of the job, whether it is high, low, or competitive. But, they were all really nice guys, very polite, efficient and neat, took the time to tell me what they were going to do, and afterwards explained about the new valve. I appreciated the aloha and the ohana feeling, like my nephews had come over to help auntie fix the pipe. I will probably be needing more work done in the future, so I'm adding their info to my list. Thanks 535 Plumbing!!

Rise D.

01/06/2021 12:00:00 SA

Mixed review as I feel the experience could have been better...As a recent first time homeowner, it was my first time having to deal with my bathroom sink leaking. The tail pipe was leaking every time I used the sink until finally I noticed a puddle forming in the cabinet. It got worse over the Christmas weekend. I went onto Yelp and noticed that 535 Plumbing had excellent reviews, so I took a chance and called them on a Sunday and was surprised and grateful that they answered and could send a technician to fix it. The friendly dispatcher was very professional and kind, and quoted me $225. I was a bit hesitant but it was leaking a lot and during the Christmas weekend so I agreed. I texted her some pictures of the leaking sink and about an hour later, the technician showed up.

Due to COVID-19, I didn't want to hover over him while he worked so I stayed in the living room as he fixed the tail pipe. He didn't really talk to me at all but I asked him what was wrong with the sink, and he showed me that the plastic PVC was worn down. Ok cool...he replaced the PVC tail pipe with a brass tail pipe and continued to fix the sink. I noticed he was changing out the p-trap which still looked ok to me, but he was already doing his work so I left him alone. The entire job was about 30-45 minutes and then he left almost without saying bye, he was a quiet guy. Oh well, at least my sink stopped leaking!

A few days later, I received the invoice and was shocked to see that the final bill was $497 (including tax) when I was quoted $225 over the phone. The invoice was vague and only said leaking from tail pipe. Changed out pop assembly and tubular waste $475. It did not provide the cost breakdown of the labor and parts. My bathroom was recently renovated before I moved in so many of the parts were still new, but I guess everything was changed out.

I emailed and asked why the final price was almost $500 when no one communicated to me that it would be that much during the time that the technician was doing his work. If I was quoted almost $500 from the beginning over the phone, then I would have called around and used my kitchen sink until someone could take a look at the bathroom sink lol.

Due to the holidays, it took a while for someone to get back to me, but in the end they gave me a 5% discount and apologized for the technician not telling me that it would be more than the quoted price. I wrote a check for $472 and sent it in the mail.

Would I use 535 Plumbing again? Maybe, but only after calling around. Their staff is friendly and I appreciate that someone was able to come over quickly, but I felt shocked and misled with the final bill and am disappointed that no one had communicated to me that the entire thing would need to be changed when I thought they were only going to replace the tail pipe.

With the holidays and COVID, finances hit hard, especially if you are hit unexpectedly with a bill of almost $500 when you were originally quoted $225. Just be prepared to pay a lot more than what you are quoted if you choose to go with this company in case the technician does not inform you. Mahalo 535 Plumbing for fixing my sink, but please have clear and honest communication with your customers in the future.

Jenn L.

07/09/2016 12:00:00 SA

On Friday night I noticed my garbage disposal was leaking so I gave Shane a call, he sent someone over 1st thing the next morning to replace my disposal and my old rusty pipes. The job was fast and was charged a more than fair price. Will definitely use 535 plumbing again.

Roy S.

7/26/2022

Thank you for the awesome service in repairing my cracked kitchen drain pipe. Technician Puni went above and beyond to get the job done. I highly recommend 535 Plumbing.

Richard C.

11/06/2022 12:00:00 SA

We required a sink installation and 535 came to the rescue. All the work was performed flawlessly and completed in a very timely manner. Very much appreciated. I would highly recommend 535 Plumbing.

Dk C.

8/26/2022

Thank you so much for your professionalism, smooth communication, and prompt service. We had an issue with the water leakage in the office complex. The 535 Plumbing team investigate and inspect the line ends up it was all good from our office plumbing line.

I would like to thank Shane, Leilani, Atta, and Phillip.
It was very pleasant to do business with 535 Plumbing. I highly recommend 535 Plumbing. I am willing to do business with them again in the future.

Thank you,

Joshua C.

10/16/2018

I had the worst experience with 535 Plumbing. My kitchen faucet went out of service the Friday before Columbus Day. I talked to 535 Plumbing that day and agreed to set an appointment on the Tuesday after Columbus Day. Spoke with 535 Plumbing on that Tuesday and agreed to an appointment that Friday between 11 am and 1 pm. I also agreed to text him some photos of the sink and faucets so that he would have an idea of what he was working with. Friday arrives and 535 Plumbing was a no show. I called at 130 pm and no one answers the phone. I left a message to which this day I am still waiting for a reply. I called my property manager and they were surprised the plumber did not show up. 535 Plumbing claimed the appointment was for Thursday. However, had this been the case I would have received a phone call between said time frame of 11 am to 1 pm, which I did not. My property manager said that 535 Plumbing would contact me Saturday. I said that was ok since I will be home all day watching college football. Once again, 535 Plumbing never called nor did they reply to my calls and voice messages. I called again on Sunday and Monday. Once again my calls were not returned. I finally called the property manager to recommend a different plumber. By far the worst plumbing experience I have ever experienced! I wish I could rate them a ZERO, since that is what they are in my books. I also contacted the Better Business Bureau (BBB).

Bob T.

7/24/2019

Used this company once before and I was impressed with their service and attitude.
I live at Capitol Place in downtown Honolulu. Management hires inspectors to review every unit in the condo building for any problems related to plumbing.
We were told, along with everyone I asked in the building, that our 12 year old 80 gallon original water heater needed to be replaced. This is a 39 floor condo!!
Incidentally, the inspecting company also does water heaters ( Heide and Cooke ) ..... hmmmmm

Anyways, 535 to the rescue. In fact, based on only two people living in my unit, they suggested I go down to a 50 gallon heater thus saving electricity since we don't do three hour showers! This saved us $1700 if we replaced with another 80 gallon. Called on a Thursday, they scheduled for the following Wednesday. Quick!

They were on time, quoted me a fair price, workers were polite and neat.
Capitol Place owners, give these guys a call!
For sure my plumbing company when in a crunch.

Kyle S.

09/06/2019 12:00:00 SA

I had a problem looking for a plumber to install a new disposal so I decided to go to yelp. Found 535 Plumbing on Yelp with their great reviews. Decided to hire their services and was extremely satisfied with their work and advise. I usually don't yelp but their service was absolutely worth 5 stars!

Iona K.

04/04/2021 12:00:00 SA

Excellent service. Both over the phone and on day of repair. Needed minor replacements and repair on two of our toilets...on Easter Sunday no less!!! They were quick, friendly, and professional from appointment scheduling to installation and answering of my many questions. $572.19 with a military discount. They also offer senior citizen discount. That was for 2 toilet flush assembly replacements and a new angle valve. A little pricey, but I didn't have to do it, so it's worth the price to me.

Norm J.

05/01/2023 12:00:00 SA

Our toilet began to leak around the base. We called 535 and they responded within about 1 1/2 hours. Their guy was pleasant, analyzed the problem and was very neat and thorough in his work. Great job and very timely.

Mariza D.

5/17/2023

Shout out to Rudy for the job well done. He's very compassionate with excellent customer service. HPG is Highly recommended

Amara E.

9/28/2020

I am a fairly new home owner and needed to change out my shower. I don't know much about plumbing so I had some trouble explaining what needed to be done. Steven was the first plumber to stop by and assess what needed to be done. He was very patient with me as I tried to explain what needed to be changed out and as I put my dad on the phone to assist with the explanation.
He provided me a price estimate before beginning work. Pricing was comparable or even slightly less than other quotes I had received.

Afterward, we had some trouble figuring out how to turn the water off so he could begin work due to the way my apartment is set up. Never once did he lose his patience or get frustrated. He just continued to try different solutions until one worked!

With the help of two other plumbers, Steven was able to change my shower and drain in about 4 hours. The shower looks great now and I don't have to worry about issues in the near future!

Overall, I found Steven & team very polite and helpful! Thank you so much for your help Steven & 535 Plumbing!! I will definitely be using this company in the future.

Marc Y.

6/23/2021

535 plumbing got right to work from the moment I called them. They asked for photos to be sent to them via email so that they could begin diagnosing the problem instantly. It was easy to make a convenient appointment. They called 30 mins prior to arrival and were punctual . It took them 20 mins to fix and test my leaking shower nozzle and the system works wonderfully! The 2 gentleman that fixed my shower were also very kind and courteous and took precautions post COVID by wearing masks. It's very difficult to find a great plumber in town that you can trust. 535 Plumbing will be my go to plumber from now on and I highly recommend them for any of your plumbing needs. Thank you 535 Plumbing!!

L H.

11/19/2020

I initially called a different plumber who came to see what was going on and did not want the job, giving me cause to worry of the magnitude. It was a blessing in disguise. I found 535 Plumbing on the internet. The intake person was friendly and it went quickly from there. If you are lucky to get Troy, you will be in good hands. He is very punctual and came prepared. He took care of me like a family member. What was my worst fear turned into something salvageable. Troy assessed my leakage problem and kept my mind at ease and went to work. He puts forth 100% and maintains good communication with a great attitude. He demonstrated he knows his stuff and is a Superhero!

LH in Kaimuki

Kelly M.

12/25/2018

Easy to get ahold of and communicated during the whole process. The Yelp phone number is an emergency number. But the guy who answered was nice and directed us to the right number.

We had a knocking sound in our water pipes at the kitchen sink. They requested pictures, and advised us to buy a new faucet just in case. Turns out it was the faucet and their advice saved us a second appointment.

We will use them again next time we need a plumber.

Raymond R.

11/06/2020 12:00:00 SA

First of all I'd like to say how taken I was speaking to Lucy when I first called. She made me feel like we were old friends or like family as she was so pleasant to talk to. After telling her what I needed done, I took photos, sent it and then waited for someone to call which they did. Anyway, because I had to get the water shutdown for the project that needed to be done, we scheduled the fix for another day which was perfect. Nicko was our plumber that day and was very professional and pleasant to talk to as well and he also followed all guidelines for the Pandemic. I felt kinda bad while he was working, my cats being so nosy, but it all work out and didn't take that long also as he replaced the valves and p-trap. Our apartment building is pretty old and things are beginning to rust but he made it look very up to date and up to par. He also encouraged me to change my 4 spread faucet that he said he'd change out for me. I was really excited to do just that and went and bought the faucet by Peerless. Now I have to give him a call to come and change that out for my basin as some call a vanity nowadays. LOL I tried getting in touch with another company before I called 535 Plumbing but they didn't get back to me. Well, I know I picked the right company who has compassion for their customers and really do good work and are very efficient. If we ever need something done in the future with our plumbing, I'll definitely call 535 Plumbing. Very happy with the whole experience from that first phone call to the finished job that was well done. Mahalo plenty to all of you.

Peter S.

10/31/2021

I had an emergency plumbing situation in a condominium building where my plumbing was leaking into the unit below. 535 Plumbing responded with over the top service. The reception staff determined the urgency of the situation and responded exceedingly to my needs. Thank you Laura and Pam for your expedience and service follow-up.
Special thanks to plumber Steve and Chrystyan for their sincere and professional service toward me. Dry wall staff Joel and Butchie did excellent finish work on the affected walls. I am sure there were others that also contributed to this seamless operation on my properties.

Thank you 535 Plumbing for your excellence. You are the only plumbing company on my 'A List'!

Chris K.

08/03/2020 12:00:00 SA

My apartment had a backed up shared/common line drain causing by toilet and shower to overflow. After asking around, 535 Plumbing was highly recommended by my wife's friends. I gave them a call on Saturday morning just before they opened and Jacie helped me get an appointment later that day. Niko and his partner (I forgot his name) arrived a little late, but understandably so given the nature of the plumbing business. They were able to diagnose the problem quickly and was able to get the drain cleared and everything put back in place in about an hour. They were very professional and was able to answer all of my questions. A big Mahalos to Jacie, who was very kind and helpful on the phone, and Niko and his partner, who worked efficiently to get the job done right. Thier pricing was fair (less than the franchised plumbing companies) and their response time was quick. I was happy to work with them and would not hesitate to call again for any future plumbing needs. And I was happy to support local business! Also, if you pay by cash or check, you can avoid paying additional credit card fees.

Paul N.

2/15/2023

The guys from 535 Plumbing installed my bathroom vanity for me. I'm very satisfied with the work performed. Couldn't have gone more smoothly. Thank you 535 Plumbing!

Knk N.

04/04/2023 12:00:00 SA

Called for a estimate on some repairs needs was given a appointment window of 10-12pm called to make sure he was still coming, was told he was running behind and if they could reschedule for 1245-145pm. 145 came and went called the office again to find out where he was at 220pm was told he was on his way and if we could give him another 20-40mins to get there. Decided on canceling this appointment as I received no call from the estimator or their office to notify of him running behind. I won't be ever using this contractor if they can't have the courtesy to let you know of the simple stuff then what's to be sure they won't have the Courtesy to actually get the work done.

Dale Moana G.

11/06/2019 12:00:00 SA

The folks at 535 Plumbing are consummate professionals. I had a sudden need for drain cleaning and they fit me in within hours. Technicians Keone and Ernesto were super-prompt, friendly, clean, polite, efficient and a pleasure to work with. Thanks guys! I'm going to have them here annually for preventative drain clearing. Very, very highly recommended.

Dwight U.

7/17/2023

The big pipe outside had a crack in it. Called 535 on Friday, they came over Saturday and fixed. Steven did a good job, and made sure everything was working OK. This is the 3rd time I have called them, each time they did the job. Yes it seems pricey, but way more cheaper than if I did! Think they just straight up, good company. You tell them what you need done, shoot some pictures, they give you a quote and they do the job.
This is the only review on YELP I have written.

Doris B.

12/30/2019

On Sunday, my shower clogged. My kitchen sink and bathroom sink were draining in my shower, which caused a back flow. We had to take a shower at my son's apartment.

This was my first experience calling a plumber, total anxiety. I called them Sunday afternoon (or evening?) and left a message.

Shane called me at 6 in the morning the next day. He sent 2 of his guys over at about lunch time and the process did not even take an hour. Success! Shower draining well!!

The price was very reasonable (and considering there is no price tag to have all your drains working as well as the convenience of using your own shower!).

They were courteous and very professional. I definitely recommend!

K K.

12/18/2020

I contacted this company for an estimate (for several repairs in my home). Was asked to send an email, which I did, and was told typical response was approx. 24 hours. My mistake, I forgot to attach images, but they never responded or acknowledged the email- I followed up a few days later, at which time they asked for the pictures. I sent it the same day- again no reply...Finally received a reply, asking follow up questions about the job, about a week later.

So frustrating.

J L.

7/17/2019

Troy and Justin are ridiculously awesome! They were professional, punctual, and super knowledgeable. They went out of their way to explain to me why my shower was leaky and what they were doing to fix it. In addition to that, they also made recommendations on what brand, series, and even which color shower faucet/spout would match my other bathroom fixtures! I've never had anyone put that much effort into taking care of their clients!

If I ever need plumbing help again (which I'm going to when I change out the shower faucet), I'm definitely going to request Troy and Justin!

Thanks guys for your awesome work and being so damn good at what you do!!

Denise K.

3/19/2021

This company did a great job with our plumbing problem. They cleared a major clog did an informative sewer scope and then replaced all of our degraded galvanized pipes with new copper. Jaime and her team were very detailed and checked to make sure everything was working properly in a follow up visit. Exceeded my expectations.

Samurai G.

03/09/2022 12:00:00 SA

Did not respond after sending us estimate. Had a few more questions but family already knew our decision to go with them until we were getting emails and text that were not followed thru. If that's the kind of impression they left us, we can imagine their workmanship. Gave the job to someone else.

Ross U.

5/22/2021

Keoni and Logan from 535 were awesome! They were able to schedule an appointment right away, arrived on time, quickly diagnosed the leak, and fixed everything right then and there. They were very professional and it didn't cost an arm and a leg. I highly recommend 535!

Jen L.

09/02/2022 12:00:00 SA

Shane reached out to us and took the time to discuss our concerns, and provided excellent customer service. It was much appreciated.

The D.

06/10/2019 12:00:00 SA

Another great job done by the staff of 535. Called Shane for a gas stove install on Saturday and they were out first thing Monday morning. Changed out the stripped connection from this 50+yr old house and installed new. Now I feel safer with a gas connection into this home. Mahalo again to Shane and his great staff!

Laurie D.

07/08/2020 12:00:00 SA

Liked how thorough Keoni & Nico cleaned out our water heater, replaced the anrod, and cleaned up after themselves.

Cynthia Y.

9/26/2022

I would like to thank Troy and Ben for all the digging they did to find the leak on AOAO property. Along with Matt and Jay for repairing the leak on a Friday evening. They worked hard, above and beyond to complete the job. Awesome to see all of them give up their Friday night. AGAIN THANK YOU!!!

Stu M.

9/22/2020

Extremely polite and responsive. Work was craftsman level and pricing was very fair. Select them for your plumbing needs and you will be impressed also.

Kelc N.

8/30/2019

Generally, yelp serves as a tool to look up the hip new restaurant, or other foodie places. It's unusual for a plumber to have so many great reviews written about them on a public social media page. Seeing all the reviews, including this one, is a testament to their work and professionalism. As a qualifier, I'm not quick to give all five stars and these guys deserve all the accolades.

I was working with another plumber before reaching out to 535 Plumbing. The previous plumber was unprofessional, rude, and quite patronizing. I reached out to 535 Plumbing, and immediately received a response and coordination in order to get the job done. They are organized and know exactly what they are doing. They also explained everything to me clearly without thinking I was stupid. It was quite refreshing.

They came, did the job, and CLEANED UP AFTER! After speaking to friends, apparently this is a trait not all plumbers/contractors share. I am so appreciative to 535 and all involved for their help and work with everything. Truly a great company!

Pally C.

3/16/2023

This company was recommended to me and they were excellent.
Very professional and knowledgeable
They know their stuff and were thorough in their explanation of what was needed.
Completed a really tough job quickly and efficiently

Martin P.

4/28/2020

Prior to remodeling my shower I needed to have the concrete floor busted up and the drain moved over so I contacted several plumbers and 535 responded right away, gave me the standard hourly rate and sent Charles out within an hour.
It took Charles almost 3 hours because the foundation slab was so thick but he got the job done and the new pvc pipe installed.
Thanks for the great work.

Bootsie B.

8/17/2020

Great service, excellent price and very satisfied with the work. Guys showed up to work on time and did a concise job in the time estimated and even re-buried the pipe they had to replace (which the previous plumber did not and charged double for a smaller job). 10/10 would recommend. Support honest people.

Cecily C.

12/01/2022 12:00:00 SA

535 Plumbing is highly recommended for same day plumbing emergencies. Aren't most plumbing issues emergencies needing same day attention?

Back in November of 2018, a toilet valve burst on the second floor of my parents' house and caused the second floor to collapse. My mom was hospitalized at the time, so no one was in the house when the incident happened. I contacted 535 Plumbing and they immediately came out to assess the problem and replace the valve. Of course I had to spend months to repair all the damage and restore the house.

Flash forward exactly 4 years later in November of 2022. My dad's caretaker reported to me that there was a leak in one of the downstairs toilets and that it wouldn't flush. I turned to Yelp projects to seek a plumber but I also recalled what 535 Plumbing did 4 years ago and decided to call their office. The receptionist Rina answered and she immediately dispatched two technicians to assess and repair the problem and provided me an ETA which was within 2 hours. It was refreshing to have someone answer the phone when I called the office! She asked for some information and photos which were forwarded to the technician to provide a rough estimate. The technicians showed up on time and kept to their word about the estimate and the problem was resolved in about a half hour. The technician called me after the job to explain the problem and what they did to resolve it.

I'm very grateful for the reliability, workmanship and communication by 535 Plumbing and I would definitely recommend them to others.

Stacey R.

4/18/2021

I live in Honolulu, and my kitchen faucet hose sprang a leak and I wasn't able to use it at all because it was gushing water every time I turned it on. It was on a Saturday afternoon and I thought I'd be out of luck until at least Monday. I called 535, reached a very friendly and helpful staff member and was able to schedule an appointment for Sunday morning. The team called ahead that morning, arrived right on time, and my new faucet was installed in less than half an hour. They did an excellent job, were very professional, and I was back in business. Their price was reasonable, too! I'm a forever customer and will recommend 535 to everyone from now on! It's a great company that does great work and cares for customers.

Ron A.

03/02/2022 12:00:00 SA

Very good service. Troy & his assistant were efficient and professional. I would recommend 535 Plumbing to anyone who needs a good reliable plumber.

Jamie H.

7/25/2019

Exceptional service from Troy and Justin!! I had a toilet that was leaking and needed replacement of the wax seal. They were super knowledgeable and explained everything to me. Price was reasonable and they were so quick in cleaning up. We were chatting about the various renovations I wanted. Troy is awesome in that he went into detail describing how I can renovate my kitchen cabinets and drawers to be more functional with an aesthetic flair. This will allow me to be able to use bar stools! Yay a real space saver when you live in a moderate sized condo. I will be highly recommending this company to my downstairs neighbor who wanted to be able to use bar stools as well. In fact will recommend this vendor to everyone who needs a plumber. You may be surprised what else they can do for you! Troy even cleared by garbage disposal b/c when washing his hands noticed the sink wasn't draining very well.

Beverly O.

12/10/2019 12:00:00 SA

Thankful that I found 535 Plumbing on Yelp! Jamie came out to my rental unit to give me an estimate on a total bathroom renovation project. Her sharp eyes spotted an area next to the bathtub that had been damaged by water. Tracey and Mark came out to do a leak investigation and determined that there was no active leak and that the damage occurred a while back. What a sigh of relief! Hopefully Tracey and Mark are assigned to do my renovation project as they are friendly and easy to talk to!

My next review on 535 Plumbing will be early next year after my project is complete. Looking forward to working with 535 Plumbing again!

Em C.

03/02/2023 12:00:00 SA

they MOVED! used to be in Lower Kalihi by Gulick Avenue, but recently moved to Iwilei by former Hilo Hattie's / City Mill in Nimitz Area...

Had them re-line our pipes to main C & C pipes. Our drainage is smooth now and don't have to snake & plunge our bathtub or 'clean-out' any more.

Aki H.

12/13/2019

We've called many plumbers in the past, but this is by far the best plumber we've ever called to service our place. Servicemen (Troy) were extremely friendly, honest and made us feel comfortable. If you ever need to find plumber, we strongly recommend this company.

Larissa W.

07/03/2023 12:00:00 SA

No one likes waking up, smelling something, and then stepping into foul water! Well that's what happened to my parents. Plumbers are very busy so it took awhile before anyone arrived, and after several hours for them to then be told they'd have to return the following day. Long story short we were directed to 535. In way less time than the initial plumbing company took to assess the situation, Phillip identified the problem, and with his assistant had the pipes repaired, cleared and running!
Their professionalism and courtesy was exemplary.
535 is now our go to plumbing experts!

Char M.

8/29/2020

Shane at 535 Plumbing and their staff take great pride in their work and customer service. I am so grateful to have a reliable plumber to call upon for any size job. Jaime and Pam are on top of the scheduling/billing and the team follows through on the job. Big Mahalos!

Lawrence F.

3/17/2021

Nicko came over to fix our leaking toilet and to install a water line to our refrigerator. Although he couldn't install the water line because the water needed to be shut off, he fixed our leaking toilet. Nicko was professional and honest about the problem with the toilet and the price of the service. We got a good deal from the 535 Plumbing. We're going to call them again to get the water line installed as well as for future plumbing related services.

Trisha T.

3/29/2022

I have called 535 plumbing on a weekend and they still answer the phone. The staff is nice and friendly and I am always happy to use this company. They helped me fix the toilet for my uncle's house that was broken, and they are quick. I have also called them for my mom's house too, and both times they squeezed me in either that day or the next day. I dont remember the guys names who came, but they were so good we were happy.

Brian S.

04/03/2020 12:00:00 SA

I had a tub leak from my unit down into the unit below me. Despite the covid craziness 535 plumbing was able to go down the same day I called and fixed the broken pipe. I used them multiple times and they always came through for me. Thanks guys!