Full Service Plumbing

Owner Jeffery, and his crew, swooped into our 2 story 1950's built house. I had a laundry list of things that my siblings wanted done.    His crew changed out  galvanize pipes to copper pipes that led to every sink and bath in the main house.  That really fixed the low water pressure problem!  Unclogged drains that have been an issue for so long.  Installed toilets and hot water heaters in no time flat. Built a economy minded surround shower to replace an aged stall. My brothers kept him busy with abrupt  decisions to replace faucets.  He followed our  wishes to keep things simple, and even pointed out that some things didn't need replacing. Jeff is a very knowledgeable plumber.  In the future, I'm going to hire him again for the things he said didn't need replacing yet.  ( Oh yeah, his crew even found a old crumpled twenty dollar bill for me. ).  Most of all, he and his crew behaved very professional and grateful for the work.

I called on 5/9/19 and a woman named Lindsey answered my call. I explained that we had a 5 foot long hole in our kitchen floor because my dad's friend who is a licensed contractor, was trying to find the underground leak in our hot water pipes. His method of finding the leak was to damage the tiles and concrete in our kitchen.  My dad's friend discovered that the pipes were old and needed to be replaced, and the only way was to reroute the pipes through the outside. He quoted the job to be MORE than $10,000.  I wanted a second opinion, which is why I called FULL SERVICE PLUMBING and asked Lindsey if we could schedule an estimate ASAP because we were going without hot water for over a week.  Lindsey contacted the owner, Jeff, and although they were fully booked, Jeff arrived at our house the following morning promptly at 7:00 am. because he knew it was an emergency.  Jeff was very knowledgeable and professional and, without adding more damage to our kitchen that now had a hole from my dad's friend, Jeff did an assessment and gave us an estimate... WOW!  his estimate was 1/4 the cost of the first guy's estimate!!!!!!
Talk about saving money!!!  I made sure that FULL SERVICE PLUMBING was legit by researching some reviews and verifying their license because I couldn't believe how reasonable they were!!!  I cancelled all other appointments I had with other plumbers for estimates because I immediately hired Jeff for the job.  On 5/15/19, Jeff put in new pipes which he rerouted on the outside and he also fixed 2 other leaks he found in our home.  He worked alone, was quick and neat, and was super humble.  Finding FULL SERVICE PLUMBING was a blessing sent from Heaven.  It's not easy to find people who just want to do a good job at a super reasonable price.  We hit the jackpot with this guy.  For sure, I will hire Jeff to do all of our plumbing work as needed in the future, and if I ever build a new home, he will definitely be the guy I'll call to do all of the plumbing work.  I am a very picky person when it comes to great service.. just read my other yelp reviews, and you'll see I'm very hard to please, but FULL SERVICE PLUMBING deserves 5 stars and a great review from me!!!

I was looking for an emergency plumber to come over late afternoon on a weekday.  I called Full Service as they were located in Kaneohe and they sent out a plumber immediately to fix my issue.  Fast, efficient and professional - I will 100% use this company again and will recommend them to everyone too.

I give Full Service Plumbing a 5 star rating!  We manage over 1000 rental units and deal with a lot of plumbing issues on a weekly basis so obviously we have a lot more experience in dealing with plumbers than most people would in their lifetime.  Jeff and his crew are top notch not only with their knowledge, timeliness, and expertise, but they go out of their way to make sure things are done correctly.  They are highly recommended and a company we have no problem in vouching for!

Years ago, our toilets started overflowing at night. A friend had recommended Jeff's company, and he responded right away. There was a problem in the pipe outside, underground, and he was able to take care of it right away. He and his crew have been our trusted plumbers ever since. We used them again this past week for some toilets and faucets repairs and they continue to be great at what they do. It is wonderful to have a plumber who you can trust to do the best.

I want to thank Jeffrey for going the extra mile to get our washing machine finally sitting level for the first time since we had it installed two months ago. On a previous plumbing job, the plumbers had left the machine sitting lopsided with the front end propped up on the 1-inch tile and the back end lower on the untiled floor.  This was causing the machine to rock and every load of laundry to get unbalanced during the spin cycle.  Jeffrey came by himself and promptly got the machine back on level ground. I thought that was all that needed to be done, but when my wife came in to look, she wasn't satisfied that it was completely level. Jeffrey patiently and methodically took his tools and sled back out, lifted the machine up, adjusted the front feet, and kept working at it until it was perfectly level side-to-side and front-to-back. He also saw some tension in the hoses that he didn't like, so he took the machine apart to make sure they were secure in the back. Since we had been without a washing machine for two weeks, a lot of laundry had piled up and as a result my wife has been doing load after load since last night. The machine is humming along and running quieter and more smoothly than at any time since we got it.

I also want to compliment the professionalism and skill of this company's plumbers, who have been doing a lot of work in our building lately.  I'm a director on my condo association's board, and we were getting reports from some units that their washing machines were not draining properly into the adjacent shower drain. The pipe in question was inside the individual units, so it was not a problem that the condo association could address directly. Instead, we sought proposals from several plumbing companies and asked them to tell us how they would fix the problem and how much they would charge. Full Service Plumbing came in with a fairly reasonable quote, and more importantly, seemed to have the best plan for fixing the problem (our building's drain pipes are complicated). The association paid for the first job, in the resident manager's unit, and confirmed that the work they did completely solved the problem. It did, so we recommended them to all of the other owners who were having the same problem. They've now done this work in a number of units in our building and every unit they've worked on has been completely satisfied with their excellent work and the professionalism of their plumbers and office staff.

I did NOT use this company for plumbing because 2 appointments never saw daylight: One switched to an earlier date (great) and then that one was cancelled due to 'the tech that does this type work is not available' the day prior. I am on my THIRD plumbing company trying to change out a tankless water heater and do the filters and service valves a proper install requires (not done on the old unit by original plumber and it knocked out after 2 years since we could not flush it w/vinegar to stop calcification build up) ...and they all SAY they know how, show up and know nothing. (The first company was looking it up on Utube!!! NO THANK YOU!) These guys sounded great, said they have a tech for this, but bail twice. Today when I CB to reschedule? Said they are overbooked TWO MONTHS out. Doubtful. Sorry. I went with Steve's Plumbing who have a specialist contractor for JUST tankless systems and can come tomorrow. I haven't had hot water for a month:( Brrr...Perhaps other type plumbing jobs are great as the reviews say w/Full Service--but NOT tankless. If there even is anyone there that knows how to repair/switch units. I'm flabbergasted that this is THREE plumbing companies now who seem unable to admit they don't do this type plumbing...or they make an appointment when unable to accomodate it? Huh? Go with Steve's.
Aloha

I had an issue with my water heater right before Christmas Eve!! Yikes no hot water. So I went to Craigslist and found Full Service Plumbing. I called and spoke to Lindsey, who is a very outstanding person. She cared about my concerns and very helpful in setting an appt. Which would be Friday Dec 27. Very quick response and I was worried I couldn't pay cash. I was able to pay by CC. That made life less stressful. Joe came before his scheduled time and went right to it. He explained everything as he went along. So he tested the circuits, voltage, the panels. He said voltage and electricity was ok. So by my request he changed out the thermostats. GREAT JOB JOE! They're very affordable.  FIVE STARS!!!
Thank you Joe and Lindsey

We needed to move our water heater a couple of feet.  We had a tangle of copper pipes from a previous water heater relocation.  Some of the pipes had elbos outside the wall.  Joe came in and whipped the problem before lunch.  A virtuouso performance.  So fast.  No wasted motion.  No leaks.  And affordable.  I asked him to do one more thing: install a water filter.  He figured out that the faucet would not clear the bar above the sink in about a minute.  Didn't have to pay for a failed experiment.

Back in 2017, we received a quote of $250 just to show up at our front door from Steve's Plumbing.  We didn't hire them.  A year later, my brother actually paid that exorbitant show-up fee because he had a plumbing emergency and couldn't find anyone else to go to his condo.  After that, we promised ourselves we would not call Steve's Plumbing if we needed a plumber.

So in October, 2020, when we needed a plumber for our family-owned condo, we didn't know which company to call that wouldn't rip us off and worse.  It was a relief when our property manager referred us to Full Service Plumbing.  What a great recommendation!  Lindsay requested pictures of the leaking shut-off valve to our washing machine so we could get an estimate and so they would know what parts the plumber needed for the job.  Joe showed up on time for our appointment, was appropriately masked, worked quickly to replace the shut-off valve and hoses, and didn't leave a mess.  After sticker shock from Steve's Plumbing all those years ago, we were delightfully surprised that Full Service Plumbing's bill was reasonable at $209 for all the work done, including parts, and well below the $375 estimate Lindsay had given us.

On April 30, 2021, Full Service Plumbing did work at our house in Kailua.  Lindsay was able to schedule us within a week of my call for help with a leaking kitchen faucet.  In the days leading up to our scheduled appointment, Crystal called a few times to let us know they had openings in their schedule if we wanted the work done sooner.  A change in our appointment wouldn't have worked out for us, but it was good to know they were thinking of us.

Joe was our plumber again.  He removed our leaking kitchen faucet and installed the Moen faucet that we supplied.  He also fixed the pop-up drain stopper for my Grohe bathroom sink faucet.  Joe worked quickly and efficiently.  The entire job took an hour and the cost was $204, which included the materials for the pop-up drain stopper mechanism replacement.  We consider Full Service Plumbing's prices very reasonable.

According to Lindsay, Joe is their go-to repair/service plumber.  He's polite, friendly, professional, and was properly masked while working in our house.  My husband is a retired contractor and he always complained about many of the electricians and plumbers who left their rubbish wherever it fell on the floor and expected he would clean up after them.  This was not an issue with Joe because he picked up after himself, as a professional should, and left his work areas as neat and clean as he found them.

Lindsay is awesome and a pleasure to work with.  Crystal, who also works in the office, is equally nice.  We are grateful to our property manager for recommending Full Service Plumbing.  We will definitely use them again and are already telling our friends about them.

Once again, my urgent call to this business was for a broken water heater in garage storage at our Kailua rental. Plumbers and staff are quick to respond and resolve problem to the satisfaction of the renter and us while other plumbers contacted by the property manager do not respond as quickly.
We've used them at our residence in the past as well with the greatest satisfaction. All dedicated workers and staff and hard working and dedicated. Knowing how messy, unclean plumbing can be, it's a blessing to have them there in times of need.  Mahalo Jeff and staff.

I highly recommend Full Service Plumbing.  Unlike many of the franchise companies, an actual licensed plumber, Owner Jeff Gilbert, came out and gave me a sound evaluation of my 54-year old cast iron drain pipe, and a fair price for replacing 35-feet of 4-inch pipe, one cleanout with a new 2-wye cleanout and a new connection/cleanout to the street lateral.  They did the work ahead of schedule and added some extra work that they did not charge for.  His young men were courteous and hard-working.  I will call them for any future plumbing work that I might need and recommend them to my family and friends.

Jeffrey and Crystal are always amazing with a laser focus on great customer service. Jeffery is an absolute master at his craft that I know will always get the job done and done right and honest.

I was referred to Jeff by an acquaintance and am so  glad I have a reliable plumber. He gave me a honest quote on getting a hybrid water heater and even took the time to explain the issues. He even helped me fix my noisy toilet too.

I needed more work later after seeing my water bill go way high. I got a quick reply via email setting up my appointment and quote. He came on time and did the work perfectly. He had all the parts and got to work quickly and neatly.

I appreciate Jeff's great work.

Never returned my phone call for routine repair work.  Will not call them again.  Found another plumber who was responsive to my needs.

We wanted to get an exterior pipe shortened, a quick 15-20 minute job.  The guys were prompt, efficient and left the job site perfectly clean.  On the way out, the lead plumber noticed that another exterior hose fitting was basically welded shut from corrosion since we live just off Kaneohe Bay.  He offered to fix that as well on the spot with an upgraded spigot.  I was pleased with the value for money and their prompt service.  Definitely recommend Full Service Plumbing.  Their company title doesn't lie!