Rayco Plumbing

We had a very serious plumbing emergency  this week!  Our sewer was overflowing into our yard.  Very unsafe, hazardous and extremely discomforting.  Called Rayco and they were busy but promised someone would be seeing us in the afternoon.  After two guys working to the night with the first guy arriving around 3pm.  There was definitely a blockage going to the street.  Gary guided me through the process of the steps he needed to take and although his plate was full he took care of everything.  Getting a backhoe, clearing the 4 feet of stuck sewage, repairing the clean out and tidying the area back to decency.  We weren't able to use our toilets, laundry, showers, sinks, etc. for nearly three days.  It was hell but Gary and the folks at Rayco were the best.  There's another review where Gary could not meet the guy for a job estimate?!  Sorry for the inconvenience but ours was an emergency and unsafe situation.  Maybe a little compassion would be fair?  Anyways again so much thanks to Gary at Rayco for keeping us informed throughout the entire process and choosing to help a family with a real emergency!  HIGHLY RECOMMEND!!!

We ve been using Rayco plumbing for years.
They are right on it, quick,professional and most of all trustworthy. Its almost like having one of your family doing the work!
HIGHLY RECOMMENDED!!!

We had a water leak in the main line before the main valve that was leaking at the rate of .5 gal/min.  I could see the $$ going down the drain! Gary was very responsive.  Gary and Brandon came out and worked in the rain and mud to complete the work.  Their repair was better than the original installation and they did a perfect job of cleaning up after the they were done.  Now all I need to do is replace my landscaping once it all dries out.  Gary and Brandon definitely exceeded my expectations! Mahalo!

Gary was awesome he was quick to respond to my request.

Gary was kind, professional and respectful!!
We will definitely be using Rayco Plumbing again!

We had a shower leak and also needed assistance on fixing the shower handle valve.

Gary was on it and fixed it right away with a great rate we could afford.

Mahalo Rayco Plumbing for you help!!

They replaced three shower valves in the house...Very responsive, fast, and locally owned. They took the time to explain everything I asked and even fixed my running toilet while they were there. Would definitely be using them again for all my plumbing needs.

My plumber recommended RayCo when it was discovered I had a hot water leak under the slab of my 2 story house.  I was told that normally the hot water line is rerouted outside the house and sometimes cutting the interior drywall to snake the new line.  It might even have to go through my kitchen cabinets depending how the water lines are routed within the house.
Our old house was a mess of water and electrical lines running around the entire house so I didn't want that for this house.  My plumber said I can do a leak detection and cut throught the slab and fix the area of the leak.  RayCo is one of the few or maybe even the only plumber that does leak detection so I called them.  Unfortunately for me, the leak wasn't able to be located without drilling multiple holes in the slab.  Also, my insurance will only pay for rerouts.  I explained to the owner Greg about how I hated the ugliness of exterior piping.  Greg said his son Brandon is a master at rerouting plumbing lines so that is it inconspicuous and they subcontract out the drywall replacement so that it is restored to as new condition.  
Two weeks later my new hot water line was snaked through the studs in my laundry room, ran outside under the eave of the house and inth the plumbing wall in the garage.  Greg and his employee Richard are very nice and easy to work with.  They complied with my insurance agents requirements for the estimate.  The installers Brandon and Matt did an impressive job as did the drywallers David and Jae.  My house still looks good and we have hot water again!

Thank you RayCo.

Outstanding service and support!

We selected and called RayCo Plumbing based on their outstanding BBB rating, as well as being a central Oahu-based company.   They have also been in business for 25 years, and the experience really showed in our trouble call situation.

RayCo provided fast, professional service!  Gary was great in explaining the easy-worse case scenario, then got the issue resolved in one visit.  He also started with the most simple solution, thus avoiding damaging our faucet and tub setup in the process.  

Highly reccamended!  Give them a call if you run into issues.

Great prices, fantastic quality of work and customer service, explained everything they were doing, and bonus of a military discount!!! Super knowledgeable and efficient. Called them (after business hours, they still answered), described roughly what was happening and from our conversation they were able to say what kind of pipes we have, what the issue was and roughly how much it would cost to fix it before they even saw the problem. All around fantastic. Will definitely use from now on for everything plumbing related and have sent everyone I know looking for plumbing help their way.

I was referred to Rayco by another plumber who's machine was broken and called them in the morning for a plugged main drain line. Scheduling was easy and they arrived on time as promised and the team was  very  professional. The plug very hard to break and I was worried that it might have been damaged by my neighbors mango tree roots. Richard then used a camera and saw it was a ball of wax from the toilet I had installed the night before, he then used a 130 ft drain auger and cleaned it out to the main sewer line. Using the camera I could see that my drain line was clean and that it was not damaged. They had all the equipment needed and the price was reasonable and they accept credit cards. I would not hesitate to call them again or recommend them to my family and friends.

Had a leak under the kitchen sink. Gary came over, assessed the problem,  unplugged the leaking garbage disposal (!), let me go pick up a replacement disposal. He also noted one of the shut-off valves dripping. He came back two days later, put in the new disposal, and replaced the shut- off valve. NO MORE LEAKING. Thank you!

Our toilet was whistling and continuing to run.  Thus, we were wasting a lot of water.  I called Rayco Plumbing and was pleasantly surprised that they were able to come on the same day and fix the problem.  I would definitely use Rayco Plumbing again and refer my family and friends Rayco.

I noticed a leak in my front yard. I called a couple Plumbing companies, where Gary (Owner) was the first out of them all to call back. He made it a priority to make it out to my home to give me an estimate the same day (even tho it was a Friday, he made it a point to fit me in before he ended his day).        He is knowledgeable, friendly and had great communication. I received the estimate via e-mail later that afternoon.
    I needed to cut down a tree and get the stump and roots removed. He referred me to a company and they both came out on Monday and fixed everything. They communicated with each other and I didn't have to worry about a thing.  Brandon and Cyrus did a great job. I know it was a messy job, not only did they fix the broken pipe, but they cleaned up well and I didn't have to WORRY OR STRESS at all. For that alone I'd recommend Gary and his crew.
   It's nice to know there are honest, loyal local businesses with integrity on the island. Call Rayco for your plumbing needs!

Will definitely recommend these guys to anybody who has any plumbing issues. Like the other five star yelpers, I found them to be very responsive, professional and knowledgeable in their field. I didn't have an emergency but it was time to fix the main shut-off valve outside and change out the shut-off valves on the inside sinks and toilets and replace the wax seal for the toilets. Even though it wasn't an emergency, Gary called me within the hour and sent Brandon and Cyrus to get me an estimate when I got home from work that day. The estimate was prepared and emailed to me the next day.

After discussing with my husband we decided to do everything discussed, even changing out the pressure regulator, which I didn't know was an issue until after they changed it out. Now we don't have water all over the place after washing dishes or get soaked after turning off the outside spigots.

We were very impressed with how they left everything after the work was done. They even carved out a solid patch of grass around the outside water source and replaced it evenly and level.

Thank you Brandon, Cyrus and Gary. We'll definitely use you when we decide to go forward with installing a whole house water filtration system.

Four stars for customer service! I was able to call Rayco and leave a message after hours yesterday. This morning I got a call from Richard asking to describe what the problem was and to send pictures of the toilet. He was very friendly and very quick to reply. Unfortunately our landlord has his own list of plumbers that he would prefer to use. If it weren't for our landlord, we would have definitely gone with Rayco's service. Amazing customer service!

Called in because my 2nd shower would only spew out lava temperature water. They were able to come out the very next day and fix the issue quickly. Everyone was friendly and professional. I would defiantly recommend them if you have any plumbing needs .

Had an issue with our main line being backed up.  Gary was quick to answer and able to dispatch his worker for same day job.  Cyrus was very professional, and helped unclogged our line.  The previous plumber we hired did a horrible job and put in less effort than Cyrus.  Our issue will require a bigger job, but I have no problem working with Rayco Plumbing for the additional work.  Mahalo to Gary and his awesome team!!

Update almost a year later 02/27/2020

This morning we experienced the same issue with our main line.  I contacted Gary early this morning and he was able to have Cyrus come back out.  Same quick response and professional work.  We plan on finally scheduling the walk through to run a new line.  Mahalo mahalo Gary and Cyrus for coming through yet again!  You guys are the best!!

The owner just responded three years later and claimed they were coming for a free estimate.  Even if it was a free estimate, which in this instance was only part of the work requested, the considerations outlined in my review still stand.  NOTIFY YOUR CUSTOMERS OF CHANGES IN SCHEDULES.

I would recommend Rayco Plumbing. Richard replied fast to quote inquire. Very professional and understanding. 10% Military Discount. Brandon and Cyrus are very professional and knowable in their craft. I'm very pleased with their installation of my new main water intake valve and pressure regulator.

Day after they finished job & received my payment at $90.00/hr. I told them my toilet was still  leaking and flush not working well.   Rayco's response  was since they did not supply the parts they used to repair my toilet (I bought parts from Lowes to save them time),  they would charge me again if they did any additonal work. Told them they worked on my toilet so they have responsibility to fix it properly. Besides, the leak itself should have merited a return visit.  I ended up fixing the leak and the flush myself.

I was referred to Rayco Plumbing by Hirayama Plumbing (another 5-star plumber IMO) because Rayco deals with sewers. My sewer backed up my toilet and my shower drain at 11PM the night before water seeping from behind the toilet, towels laid out everywhere to keep the damage to a minimum; just so very exhausting and stressful.
From the minute I called Rayco Plumbing, they were nothing but professional and courteous and responsive. Gary does everything electronically and he informed me their show up window is within 1-2 hours, unlike some cable companies that say they'll show up between 8am and 5pm. He called me back in less than an hour to let me know he dispatched Cyrus to my location.
Cyrus is very professional and knowledgeable. I don't want to publish their starting rate but it is not unreasonable to me. After snaking our main line, he then proceeded to clean up with Simple Green! I think he left the bathroom cleaner than he started with!
Payment is convenient - remember everything electronic? I appreciate how technology makes everything so easy.
I'm happy to have two good plumbers in my back pocket. You will be, too.

I needed a broken shower valve changed inside the wall of my shower and also the fixtures replaced with new ones that I had purchased.  I called a couple of other plumbing companies and was given an over the phone quote for the job which they said would require cutting a hole in the kitchen drywall behind the bathroom shower.  They said it was the only way they could get to the shower valve and replace it with a new one.
Thank goodness I called Rayco Plumbing and spoke to Richard.  He said that they could cut into the kitchen wall but that their plumber might be able to do the job from the tub side wall.  He said the plumber would make the call but that it wasn't for sure that they had to cut the kitchen wall.
Brandon arrived and checked out the job and said he could do everything from the tub side without having to damage the kitchen wall.  He did a very professional looking job and covered the tub with tough plastic to protect it while he worked.  The best part was the final price.  It was about $350 less than the other two quotes for the same job, and the other companies had wanted to make more damage that they said I would have to repair.  If I had wanted to have the kitchen wall repaired with them, I would have to pay a drywall guy to fix it.  An additional cost over the quote they gave.
Rayco Plumbing is my go to plumbing company if I ever have plumbing issues in the future!  That's for sure.

I would highly recommend Rayco Plumbing to everyone!  Gary and his team were awesome,
fast response time and easy to work with!
Rayco Plumbing will be first choice!

I need a quote for an urgent plumbing problem, Richard and Gary responded quickly and professionally, both of them helped me to understand the situations so I can move forward. Excellent customer service, fully recommended.

Gary was very responsive after we called and diagnosed our problem in no time. Great experience with this company and highly recommend them!

Will M.

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I sincerely feel that I hit the jackpot when I contacted Gary/Rayco Plumbing through Yelp.  His 5-star rating are truly indicative of his responsiveness, quality of work, integrity, and people skills!  He came to check out my 20+ year old water heater the afternoon after I made contact (I could hear the heater boiling), and installed a new water heater for me the next morning.  An estimate was forwarded for approval for the job between assessment and installation.  I never thought I would think a newly installed water heater could look beautiful, but it was!  His workmanship and attentiveness to detail are excellent. Gary makes his clients his priority, and truly cares about you like a neighbor or family member.  I would definitely contact him for my next plumbing job and recommend him HIGHLY to anyone who asks!  Thank you again, Gary, for saving my day and home!

Worked with Gary; was able to send a plumber (Cyrus) out the next day.  The delay was due to us needing the charges preapproved.
 
Cyrus was pleasant, knowledgeable, and even mopped the floors up when the job was complete.  

We were pleased with the service and will use Rayco again if needed.

Professional, Timely, Responsive and Friendly. Didn't try to sell us service we didn't need.

We have used Rayco Plumbing twice now for issues at the parents house. In both cases, when I called to make an appointment, Gary called me back within minutes and was super nice about diagnosing the issues over the phone with me and then scheduling someone to come out at a convenient time.

The first time was for a plugged sewer line that had the bathrooms in the house backing up, so it was kind of an emergency. Called late morning and Cyrus came out that afternoon and cleared it all the way out to the street for us. He was extremely courteous and professional and he made sure that everything was working perfectly for us before wrapping up.

Second time was for a laundry sink that was plugged somewhere far down the line. This sink had not been draining very well for some time, but it was finally completely plugged. Cyrus figured out where the blockage was and had it working perfectly once again.

Rayco is our top choice from now on because they clearly got the job done right for us (at a reasonable price), and we really appreciated their excellent customer service.

Rayco was able to squeeze us in today, we had a leak under our kitchen sink. Cyrus showed up after contacting me a couple of times on the phone to give me approximate arrival times. Cyrus was extremely courteous and professional, he fixed our issue very quickly and we will be sending all of our plumbing business to Rayco from this point forward. They turned a stressful situation into painless in no time. Very Thankful for their services

We recently had what we had thought was a minor bathtub repair; i.e. our tub turnoff valve fell off and needed to be replaced so we called RayCo Plumbing.  My sister had used them a couple of months ago with excellent results.  In her case, she had actually called another plumbing company first.  Plumbers from that company could not fix the problem and referred her to RayCo.  That was enough of a recommendation for me!  Gary came to check out our problem on 2/8/16.  In addition to the valve that needed to be replaced, he alerted us to several other issues -- our shut off valve outside our townhouse was overgrown with roots and our toilet has a hairline crack in it.  We are following up with our association on the shut off valve and will replace the toilet sometime in the near future.  We were grateful to Gary for not pressuring us to replace the toilet now.  In his words, As a good plumber, I need to let you know about these things, but it's up to you to decide what you want to do.  He then advised he would hunt for our replacement valve and return in a day or two.  When he returned on 2/11 and began the work, he found that there was more damage.  He explained that the job was bigger than anticipated -- the marble shower wall would need to be cut to access the valve and piping; then a new shower head, arm, trim plate, tub spout, control handle and repair plate would need to be installed.  He gave us a verbal estimate for the work, most of which was completed the following day by Richard and Brandon.   As he was leaving, Brandon explained that he would be back on Monday (after attending a funeral) to install the tub spout.  I reminded him that Monday was a holiday (Presidents' Day), but he said not to worry, he would come by to finish the job.  And he did!!!  We are more than satisfied with the work that was done and the price that we paid.  For me, a female jack-of-no-trades, I have no clue as to what a job like this entails.  So I had to go by my intuition -- which said -- RayCo is made up of good people, who do good work -- and it's now confirmed.

Rayco did a great job replacing a bath spout for us.  Our shower diverter failed over the weekend, and we found out the hard way that the contracting work that built the house used a non-standard measurement for the connecting water pipe. Spoke with Gary on Monday, and Brandon came the next day to install the new spout. The work was done quickly by Brandon with no issues or concerns.  Rayco continues to be our number one option for all plumbing issues and maintains excellent customer service.

Great family owned business. Easy to work with & very responsive to calls and emails.
They have repaired 2 of my showers & replaced a toilet. Highly recommend them!

These guys are very good. Yes, I had to wait a couple of weeks to get an appointment but it was worth the wait. Brandon was very thorough and explained everything in detail. And, he's a genuinely nice guy. Will definitely use them again.

A few months ago, my parents home needed an emergency sewer drain clean out. Gary and his crew were able to assist immediately and get the job done efficiently- we were so thankful!!!! He also took the time to explain the problem and what the repair process would be, and answered all my questions.
We used them a second time for other plumbing needs- and again, we had great service.  All of them- Gary, Brandon & Cyrus are personable and easy to communicate with. I would definitely call them for any future plumbing issues.

The plumbing pipes in our house are in the attic and are of very poor quality.
Gary of Rayco Plumbing has been there for us to repair our last two leaks.
He came quickly and his rates are very reasonable. When he was unable to find materials for our repair, he designed and made them himself.  He is a kind, personable and very knowledgeable.  I highly recommend him and his company.

Great service and rates they did an excellent job in fixing our water line for the refrigerator and changed our service valve. Highly recommend without a doubt

Had toilet leaking issues. Called Rayco based on the reviews and best decision I made. Called and within minutes Gary called back and set up a day and time to come the next day!  Gary showed up on time and found out he needed to order a part and left. Luckily, he was able to find the part on island and came back right away to complete the job!  

Overall, awesome professional and personable service you can't find nowadays!  Will definitely contact Rayco for future plumbing needs!

Thanks Gary!!

We had a leak in our main water line and had to shut the water off to our home. It was Veteran's Day and I wasn't sure I would be able to get a plumber to come out on a holiday. I contacted a few plumbing companies and Gary from Rayco Plumbing came to take a look at the issue and give us an estimate that day for no charge (after normal business hours on a holiday).

Gary was professional and friendly. He explained what would be involved in replacing the pipe. The leak was coming from the connection point on the main line (see circled area in photo). To make things just a bit more complicated, they would need to cut away some of cement footing. But not a problem, they were equipped and prepared to do it without compromising our brick wall.

He was able to send guys out the next morning so we didn't have to go without water over the weekend. Brandon and another guy worked most of the day replacing the pipe and putting in a new valve. By the time I got home from work they were cleaning up. We had water, a great looking new copper pipe and new a valve!!

I hope I never have a plumbing emergency again, but if I do, I will be contacting Gary at Rayco Plumbing.

What the what?!  A plumber with office hours listed until five, yet answers the phone at 9:30 PM on a Sunday??  

Here's the problem:
Our plumbing was backing up into our house.  Google helped us to figure out that we should release the main drain at the outside of the home, which is brand new construction btw. Once we released the drain, all the sewage in the house drained out (It was gross; use your imagination here).  Our builder even came out to investigate if his plumber was the cause.  Nope.  Turns out it's the main sewer line and only a professional with an auger will do.

We did get a nation-wide company that sounds like Shmoto-Smooter to commit to coming out next day (even though they first said they could come out same night) but we really prefer to stay local.  Richard, at Rayco, sounds like he could be our guy!

Stay tuned to the next chapter in this poop-tacular story of the little main drain that couldn't...

Gary, Brandon, Cyrus, and Richard are the best! They are very good at their skill, professional, and trustworthy. We had all our drains and copper water lines replaced. They did a fantastic job in a timely manner. They are very knowledgeable about any plumbing issue and will work to fix them the proper way. I recommend Rayco Plumbing to everyone who needs any plumbing work to be done. We are very pleased and satisfied with the results!

My old plumbing company closed so when my toilet was running constantly, I had to find a new plumber. Rayco is in my area so I gave them a try. Scheduling was fast and easy. They were able to help me the same day. The plumber, Greg, was courteous and professional. He knew exactly what to do and worked efficiently. He also asked if there were any other plumbing problems while he was there and I had him change out the flapper on my second toilet because it was almost worn out. Everything was done within the one hour minimum. I was very pleased with the service. Looks like I've found my new plumber!

UPDATE 2/18/2019: Gary tried to bully me - HA!  He asked me to call him through Yelp.  He first tried to convince me that we did not have all the facts, and even claimed that they went back several times at no cost, when they only went back once and flushed a few buckets of water down and disappeared.  

When I asked him why after taking $5000 from my in-laws and the sewer backflowed again within days, he did not have the decency to use his camera to figure out where the real problem was and then clear the drain like the other company easily did later (instead he told my in-laws that they had to do a bigger job), with no answer he said: You obviously have no clue about what you're talking about, let's just handle this in court ok? and hung up. WHAT?  Note that I never mentioned about legal action in the conversation (yet!), and he brought this up trying to intimidate me.  Sure! Junvenile! My lawyer will be very glad to give him a lesson and claim all the costs. Wonder how many dissatisfied customers that they've bullied.

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I'm writing this so that others especially the elderly would not fall prey to Rayco's unethical practice again.  If you wonder why they claimed to have been in business for 30 years and only have 16 reviews (watch out for new fake reviews!) -at least in my in-laws' case, they're elderly and did not dare to complain about them because everybody knows everybody in the island, and they did not want to get into trouble for complaining.  

Well, not me.  My father-in-law has been hospitalized for over 20 days now and still in the hospital because of what Rayco did, and I have record of the phone calls from my mother-in-law that they ignored.  Two plumbers after them confirmed that their work was not needed and did not fix the problem, and I have dated video recording of the clog sewer a couple of weeks after their $4500 repair work.  If Rayco has an issue with my review here, feel free to message me directly.  But I'll for sure pursue this through the Contractors' Board, BBB, as well as other legal venue if my in-laws are contacted and/or harassed due to this.

NOW FOR WHAT RAYCO DID TO MY ELDERLY IN-LAWS:

My in-laws initially hired them to clear a sewer drain blockage about a month ago. They charged my in-laws over $350 to supposedly clear out the drain, and then another about $4500 to supposedly repair/replace the problem pipes.  The day that Gary the owner came in to ask for the final payment immediately after the job, he hinted to my in-laws that they probably needed to do another even bigger repair job to truly fix the problem, which left my in-laws confused.  He took the money and left the old pipes at the house, when they're supposed to remove them per their quote.

Several days later the toilet backflowed with toilet/fecal sewer water.  It went all the way into their master bedroom carpet, and my elderly in-laws had to frantically clean up the mess.  

When my in-laws called Rayco about the problem, they sent someone to come flushed 5 buckets of water down the toilet to fix the problem.  It back-flowed again a couple of days later, and Gary suggested that they had to do the bigger repair job that he proposed earlier.  When my in-laws argued that they're supposed to provide the warranty for the repair, Gary said that if they could prove that it's his pipes that caused the problem, then he'd gladly come back to fix it.  Really?  He charged $350 to clean out the blockage and $4500 to repair the sewer problem, and it backed flow within days and that's not his problem?

When my in-laws declined to do the bigger job immediately, Gary stopped responding to them.  He basically abandoned them with a non-functioning plumbing system, perhaps as a way to force them to do the bigger job.  My father-in-law got pneumonia possibly from the foul water smell and all the stress a couple of days after frantically cleaning up the fecal backflow, and had to be ambulanced to ER.    

Since my father-in-law has been in the hospital, I called two plumbing companies with HIGH number of good yelp reviews.  The first one came and assessed that the so called repair job (the $4500 one) was not necessary (and obviously did not fix the problem) as the problem was further down.  Since they did not have the right camera with them, I called the 2nd plumbing company and they camera-traced and videotaped the location of the blockage, and cleared the clog for less than the $350 that Rayco charged to do just the clear out without the video camera service (which did NOT fix the blockage).  And my in-laws have no sewer problem since.

Like I said, I have all the records of the whole situation and unlike my in-laws, I happen to have a family retained lawyer and am fully prepared to deal with them if I have to.  I'm doing this without my in-laws' knowledge as I don't want anybody else to have to go through what my wife (who just came back from Hawaii to deal with this) and her family have gone through.

Quick response from Richard and didn't have to wait weeks for an appointment like other places we've called. We had our kitchen sink sewer line snaked out due to it draining into adjoining bedroom for a long time. Problem was solved and we were relieved! However, that same night our bath and toilet was getting backed up so we called Rayco up again and thankfully someone was able to answer our phone call to our problem. Next day, Richard called and came to snake out the sewer line again and everything seems to be in working order now. I highly recommend Rayco Plumbing for their Akamai service!