Best Heater Repair in Henderson NV

My husband and I went for errands then decided to go home early. Upon our arrival,  I told him we will just get in thru the front door. But since we have a few grocery bags, opted to open the garage door instead. OMG, I saw water rushing out as soon  as the garage was going up. Called the number on the heater tank. It was almost getting late, luckily the office was still open and the lady who answered the call got hold of a tech who was still willing to stop by to check the problem. We were already expecting and prepared that it may not be done same day since it was late in the afternoon.  Surprisingly Matt S. arrived and assessed the problem and said he could do the job same day. We were so glad as we needed the hot water to shower. All done, thanks to Matt who was so knowledgeable and checked the whole connections that may have problem or leak. For sure, we are considering the next project we have discussed with him to be done in the near future.

Phenomenal Company! Great people, caring employees and outstanding service! They have set the bar on how to treat their customers.

Had some minor plumbing request to be done. Going through them was the best thing I could have done. Quick... easy and affordable! They definitely took care of me!

Kudos to an amazing staff! Thank you for helping me out!

12/27/16

Outstanding service! I need two vanities replaced in my master bath and had to work around my tile guys.  They sent Chris and he was very professional.  He explained everything during every step of the process. He didn't try to add any additional expenses and was very forthcoming about want I needed and didn't need.  The tile guys were a little late in finishing their portion of the project and Chris was nice enough to stick around until they were finished.  I signed up for their preventive maintenance plan and it was well worth it.  Again, every step along the way Chris showed me exactly what he was doing and what was needed.  They were very friendly, on time, and called in advance each time to let me know their technician was on the way.  Their prices were competitive and they would match the estimates from others as well. I recommend this company without any hesitation.

Kapena and his crew  came the same day I called to have a water leak in the garage
repaired.  They found the source after having to remove drywall, repaired it quickly.  He is well seasoned as a plumber
respectful and truthful.

The technician was great.  He explained everything to me.   I have a contract and they took care of my AC and heating this year.

I had an emergency plumbing situation late in the evening at a time when I had just received guests to my house. The toilet backed up on my guest which was not a pleasant situation. I have a second toilet that also backed up so I knew I had an emergency problem. I googled plumbers and found Drain Bears. I went with them because they offered 24 hour service. I spoke with a very friendly man who then connected me to Stoy, the plumber. Stoy made it to my house within an hour after finishing up another job he had. I was so grateful that he was available at 10pm in the evening!  He was thorough in his approach and got my pipes drained and toilets flushing again. He stayed til 11:30pm.  Ow, that's what I call incredible dedication!  Thank you, Stoy, for helping us so late in the evening and for providing such a great rate for your services!  You'll be the one we call next time we have plumbing issues.

Called preferred electric in Las Vegas, they came out and gave me a crazy over priced quote to clear my drains,
Employees smelt like pot on arrival
No a company you want to work with or for!
Save your money
Tony nix is a scam artist and will fuck you with your back turned
Poor company
No morals

I hate to give a one star review but the professionalism of one of your employees really upset me. The confidentiality of your clients and should be priority as well, when you have an employee telling other business about other clients and causing drama this makes your company look bad and less referrals.

Fantastic experience. Emailed them my problem which I thought was a condensation line blockage late Sunday night. Early Monday morning Troy contacted me to schedule an appointment for that day. He even came to my house after posted operation hours due to my work schedule. Troy was polite and quickly assessed and fixed my problem. Even took the time to look at another small issue and offer advice without blinking an eye. This amazing customer service is rare to find now a days. Would definatley call Troy and Thor Industries again.

Derrick did a great job with competitive pricing. Rebuilt two toilets fast and clear. Quick and professional.

We have used Moonlight Plumbing several times and we are always pleased with their work. I especially appreciate the call 30 mins out. Derek, Rosalie and the rest of the team are fantastic!

If your looking for a honest reliable plumber, You can't stop looking! They can attend all your needs. They have great customer service. They were out here the same day and was able to take care of my problem the following day. Over all it was an amazing experience! HIGHLY HIGHLY RECOMMEND THEM!

These guys are hands down the best AC company i have dealt with! While visiting from california we had the AC go out early morning at condo we own in Las Vegas. Of course it happens to be a hot day and Memorial Day weekend on top of it. After calling 10+ companies and getting no answer or 1-3 day appointment time i was miserable from the heat and was going to check into a hotel for the weekend. Decided to make one last call and spoke to Tim. Luckily he said he could come down within several hours, but was here way before his estimated time. Tim and his coworker showed up with all their equipment and were very professional and super nice guys. They performed all their tests and figured out the problem quickly. The repair was done in a timely manner and very professional. They left the ac running like new. A++++

Sadly this outfit was the subcontractor for a Lowe's same day water heater replacement. Scheduled arrival time at Lowe's was 6 pm. They called at 10 mins to six, and offered to do it 300$ above the Lowe's quoted price. If you have a Lowe's installed water heater, ask NOT to have Pain in the Pipe Plumbing as your subcontractor.

Jake was very professional & got the job done. If I use Hawthorne again, I'd make a specific request for Jake! Thanks Jake! ;)

Repairs made: Disposal replacement and fixed connected pipes. $386 for the part, labor, and 2yr warranty. I forgot to ask for the military discount.

Update: Hawthorne contacted me and expressed that they will honor the military discount! Awesome. ;)

This is the 2nd work order done with this company and both times they have given me an open availability of 8am to 5pm. At both times did no one show up. I should not have to follow up with a company to make sure a work order is done. The amount of time taken off to have no one show up. This is poor service. This is also my first time with this company. Bad 1st impression. I would not recommend if we can't set up a scheduled time. Poor customer service and takes to long to get work order done.

We just moved in and needed some small things done.  We asked for quotes on water softeners and good a quick response.  Due to the age of the house (about 20) some things were not done to code.  Long story short, Chris our repair person, had to do extra manual labor to get the system installed.  Mr. Shawn Butter, the owner, upgraded our unit at no additional charge and no extra service fees.  The customer service was excellent from office staff, repair person and the owner!  Never have I had such a great experience!  Thank you!

I have a home warranty which referred them when I moved into my new house.  I thought I couldn't pick who I used and was stuck with them.  The girl in the office that answers the phone treated me like an idiot, and every time someone came out to fix my problems it was a different person.  5 months later I am still having some problems but fortunately found someone else through my warranty and they are wonderful! So I absolutely won't call 5 star again.  They need to fire the girl at the desk and start over!