Best in Henderson NV

FAST response time, great job and very nice person. We have a rental that we are in the process of selling; you can imagine how excited we were to get a call from the water dept telling us they thought we had a major leak. We did, in the front yard leading to the house. It didn't look that big but there was a lot of water moving. Paul got out there quickly the day we called (Sat) and found it. Everyone else I called was telling us they couldn't come look until Monday. Paul gave us an estimate the was extremely reasonable - I had gotten a few est on the phone to give us an idea and Pauls' was the best. He told us he could start on the weekend and would be done by Mon morning. What more could I ask for!
How about a great job, didn't tear apart the whole front yard. Our buyer is happy, I didn't need to break the bank and problem solved. We will use Paul in the future both for our business and our home.
Thank you Paul, you kept it from becoming a sellers nightmare.

I noticed the water wasn't getting hot in my bathtub, so I checked my pilot light and noticed it was out. I couldn't get it started. I called the number on the sticker on my water heater, Vegas plumbing service. A very friendly receptionist answered and told me my technician would be out for a no cost evaluation between 3-6pm on a SUNDAY. She called very shortly after and said he'd be here in ten minutes! I was very very impressed with the promptness and urgency of the response! James came to my rescue, explained all my options at a wide range of price points, and explained that my water heater was from April of 2011. James gave me some added features and was thorough, articulate, and professional. I will definitely use Vegas Plumbing again and will recommend James highly. Thank you, James! I'm very happy with my new water heater!

Sam and his crew are very professional and always been able to assist with any plumbing projects.

This company is one of the few reliable and professional places you can work with. Walter showed up on time and finished such a massive, urgent project even before the deadline he gave to us. The quote they gave to us was fair compared to the size of the project they worked on. The owner Walter is honest and professional. Two traits we couldn't find in other places. We appreciate everything this team has done to fix this major repair on our property. They were very responsive and acted immediately to get things done.

I needed a bathtub drain cleaned out. They were fast, polite, professional and early, boy that's a change!  Very reasonably priced. Absolutely will use again.

I called them on a Saturday,  8pm, guy named dan came through,  got the job done,  without any extra charges. These are the guys you want to call! !

I was given a competitive quote by Israel (owner) to replace a toilet. He was able to put me in the schedule the next day. Service was friendly, professional, and timely. We will use this company for future plumbing needs.

My familly and I we just moved in to a condominium that was build on 2003.  the toilets and the kitchen sink were the originals.  we call Daniel Attridge to replace 2 toilets and our kitchen sink.  he replace the toilets and the water valves that are by the wall because the one i had they looked like they were going to brake soon.  he did an awesome job there.  then he started to replace the sink and we found a few problems.  the valves were so bad that when he tried to shut them off one of them broke, and it was getting moldy too.  but when he finished the job, we were amazed how clean it looks now.  not just over the counter but under the sink, the pipes and the water valves look so clean and very spacious.  I really recommend him, he really knows what he is doing.  And he likes to use real quality parts.  
I have other friends that know plumbing, but i rather pay Daniel to do it right.

Angel Celis

David did an incredible job! He is an amazing person- saw my dad is a veteran and when I told him he had dementia he asked that I pull up a chair for him so they can talk while he worked. It meant the world to us- with Covid he has been so isolated and he has been so lonely - he loved to spend time with a fellow veteran. David went beyond the extra mile- Not a kinder person around! The fixed bathtub is great -but the kindness is a treasure!

Quick service and our Technician (German) was very friendly and thorough. Would definitely use again!

I did my research on AC companies and the company I chose actually merged with Silver State Refrigeration. It is too early to review the systems I purchased as I just got them installed last month. This review is for the quote and install of two split unit systems that I decided to just overhaul. First of all I would like to thank Eric for his persistence and yes I did go with the lowest bidder and hope I made the right choice. Eric was able to give me awesome financing, not sure how he did it but my first 5 months is free and next 60 months is no interest - I didn't believe it until I called the financing company, not sure it can get better than this, no guarantees he can do the same for someone else but that made my day for sure (Note: you might need excellent credit for this, I'm not sure). He was also able to give me a great labor warranty. Eric was honest and told me that his company was merging with Silver State and I had my doubts so I decided to go forth anyway. I had an install date but they didn't show up the first day and I almost cancelled until a lady on the phone was nice enough to have a manager (Pierre) call me. He called me and explained because of the merger things got mixed up so I felt at ease. I had a 2.5 ton & 3.5 ton Amana 16 seer systems with matching furnaces installed, had some duct worked installed as well. Silverstate fills out the warranty for you and sends it to you in the mail. The 4 man crew worked non stop from 8am to 5pm, cleaned up after themselves. Shout out to the install crew - Roberto G, Shane G, Miguel E, & Bobby G. There was mix up on the thermostats that were supposed to be installed, they brought wired ones but my quote was for wifi. Because of the mix up Roberto was able to get me two Nest thermostats. I even talked to one of the installers Shane and told him I hope I have the best installers with a lot of experience and reassured me they are well versed. I even asked him if he was NATE certified and he actually knew what I was talking about and thanked me for knowing how much extensive training they have to go through. They do pull permits which I think is required but not for sure, but for some reason there is one well known company that I interviewed that don't pull permits unless you ask. I just hope the systems work as good as they should, right now the heater is working great.

When my air went out yesterday I was miserable and my home warranty said I had to wait 2.5 days I called these guys and he was there within 3 hours and submitted a request with my home warranty.  Had it taken care of within an hour. Highly recommend them.

Ramon responded very quickly and communicated great! He helped me with a great tip to fix my solar screens so I ended up not needing his services. But he is a very professional and smart man.

We tried everything we could possibly do to unclog our toilet. These guys were in and out in less then 15 mins. They get the job done fast and right. I would recommend them for all plumbing needs. Quality and efficient work.

Use another plumbing company! The only reason I am giving two stars is because the plumbers sent were pleasant. First plumber sent didn't know how to remove shower handle.  Said he had to bust the tile to get to the valve. To make a long story short, plumber twice never ordered the part.  No one ever calls you back to get an update on when the part will arrive.  I had to order my own parts from a plumbing supply company after waiting over a month for Pain in the Pipe to order.  Will call another company to install the part.

It's the middle of June in Las Vegas and we are under a severe heat warning this week.  Today's high is 105 degrees.  Around 8:00 PM last night our air conditioner stopped working.  When the morning came, I called Hawthorne Plumbing Heating & Cooling on their 24 hour hot line and they scheduled me a.s.a.p...  I received a phone call from Sandy informing me that HVAC Technician Todd Hagler was on his way.  Upon arrival Todd went right to work and determined the problem.  Todd looked up my make and model, made a phone call and then told me that the parts that were needing to be replaced were covered under my manufacturer's warranty and were waiting for him to pick up.  Todd was gone and before we knew it he returned and shortly thereafter had us up and running.  Once again our house is running cool and all souls are happy.  I forgot about the severe heat warning until I stepped out of the house to go get the mail!
Yes, I'm a repeat customer of Hawthorne Plumbing Heating & Cooling.  Yes, I will recommend Hawthorne without any reservations.  Would I be happy if Todd Hagler is dispatched to my house the next time I find myself in need?  Absolutely, however every technician that has been dispatched to my house has been a skilled trained journeyman who knows his stuff.

I have not received anything at all for writing this review..

Background of the plumbing issue:
My hope is to help others who may have the same problem we had. Our house is in Henderson, NV where at one point, the homeowners were notified they might have to repipe due to issues with Kitec pipes.  My husband and I who are firm believers in don't fix it if ain't broke philosophy stayed our ground until this year when a slab leak happened. We then decided to have the repipe done.

How we researched contractors for the job:
We spent a lot of time researching via the internet. We live in California so it is difficult to find local people in Henderson, Nevada. The best link we came across was from Total Solutions which listed the Primary contractors and others for the Kitec Litigation Program in Nevada. See link below:

kitec.totalclasssolution…

It was a big surprise to learn that after we made phone calls, a lot of the companies listed were either inactive, bankrupt or moved somewhere else. Reason could have been that the Kitec buzz was some years ago... I guess we are late bloomers!

From the Primary List, we picked one of them, our first candidate. Then we searched the City of Henderson's permit section to find out the latest permits issued and to see if we can spot Kitec repipes that were recently done. We found at least three homes, one of whom has just been sold. Upon further research, we found the repipe company who did the work.  This company was our second candidate.  Then we went to search in Yelp, for the third candidate. You hear a lot of stories about made up reviews, but if you are careful, you can spot the scammers. From Yelp, we found the third candidate.

Next step is to google everything about the candidates, read up on all the reviews, check licenses, Better Business Bureau complaints etc. The three were invited to do the estimates, emailed them questions afterwards as to their services and products they will be using. It is important to make everything in writing compared to verbal/phone calls. Then we researched the products to be used, called the manufacturer for details, who then emailed us the answers. It was very tempting to make your decision on who to pick based on the price/estimates presented.  All three of them appear to be decent contractors and competent. If you can afford it, don't let the price stop you from choosing a quality company. We are glad we did, in Rakeman!

Rakeman Plumbing:
Decision was made based on who can help us the best, now and in the future, based on experience, knowledge, history and name recognition. We choose Rakeman Plumbing out of the three. It was a wise decision we later found out.  Not only are they accommodating, they employ very good people. That's their secret for longevity I think. Rocky Berger knew his stuff, he explained the Kitec Repipe process like no other. After we received an estimate and informed him his company got the job, we asked for a copy of the contract for us to review. Reading the exceptions in the contract was scary at first but once he explained them, we realized they have to cover themselves too.  A day before the job was started, we wrote the company a check for half of the cost of the repipe.

The repipe process:
First day, started early at 730 am.Garage was open the whole time they were working. We stationed someone at the garage area to secure the house from strangers not connected to the job .Appliances were moved, dishwasher to the garage and refrigerator out of the way. A couple of workers did the plastic protection for all affected work areas. Water was turned off, drywall was cut for specific areas and repiping started soon after that. At around 5 pm, amazingly, water was restored! Adan and his crew, made that all possible.

Next day, city inspector showed up, did his job and educated us on some points about the job being done. In the afternoon, the drywall was put back and paint was applied in affected areas, garage and inside the house. Miguel and Lola did a beautiful job on the color match for the paint! Next day, the dishwasher, refrigerator, garage sink and water softener unit were put back in place. We opted to have a new Pressure regulator and that was also installed.

Post repipe phone calls with Rakeman:
After the final check was issued, it is of course normal for a homeowner to worry if the contractor will even receive your call or text you back afterwards! With Rakeman, it's different. When something minor needed to be done, his men came back, the same way they started before: respectful, competent and nice. Thank you, Rocky and thank you to all the workers at Rakeman who made this a great experience!

Tip:
Respect goes both ways, when you deal with workers, treat them with respect, be nice and try to always ask for their first names. This way they will treat you and your house with respect. Make them comfortable and make them feel they are fixing their own house. You will get a lot out of it.

More like 1 Star Plumbing.  This company is the worst.  Do not use them even if your home warranty company - Fidelity - tries to make you.  You will end up paying more for the repairs than you paid for the home warranty.  They came out and attempted to fix a leak in our master shower.  The shower had a small leak upstairs and leaked into the ceiling which caused the ceiling to bubble and fall in in the kitchen.  Fidelity used this plumbing company to come out. First of all the plumber spoke absolutely no English whatsoever.  Just trying to explain the issue was impossible.  He used a bunch of black plumbers putty instead of replacing the part in the shower that was leaking.  We then had to pay a restoration company to remove mold and repair the ceiling.  The cost was $1000  6 months later the same exact issue happened.  When I called Fidelity to handle it they sent out a different plumber.  They said the part should have been replaced. We then had to pay another $1000 to have the ceiling restored. Fidelity wouldn't take responsibility and said I had to go directly to 5 Star Plumbing and try to get them to cover it. What a nightmare.  Henry at 5 Star acted like he was really trying to help.  He kept putting me off and after 3 months and many ignored texts and excuses he offered $100. I really wonder how these people stay in business and how do they sleep at night?  It is just not right to treat people this way.