E T Lawson

Worst radio commercial ever! Fingernails on a 1982 style chalkboard. Eeeeee Tttttttteeeeeee Laaaaaaaawwwwwwwwwsssssssssoooooooooon suuuuuuuuuckkkkkkkkks!

If I could give a negative 10, I would. So we called ET Lawson out because the 8 yr old unit that they installed (not the first call, BTW) , wasn't cooling. Service guy said was a $345 computer board replacement. Oh. Ok. After 3 hours, the temp was 87 in the house. Called them back. It was refrigerant now. $556. Service guy couldn't replace it because the unit was too hot. Sat in his van for 2 hours and then proceeded to yap at us for another half hour about his stint as a security guard with the Hampton a City Schools. Came back today and in 4 hours time, we are back to 85 degrees in the house and counting. Unreal.

I am torn, I hate posting negative comments, the service calls have always been good. They have fixed the issues and more.

Getting fuel delivered is always a joke. I should have canceled the contract ages ago when the driver left the gate open and I spent days scouring the neighborhood and local shelters for my pets. I found them thank goodness.
I do not see why simple instructions cannot be followed.  I just found out that these habitual issues time after time were never addressed or noted. I have ran out of patients in talking to the office, dispatchers and more and lack of concern to strive for excellence in the industry.

I wish I had read the other review under ET Lawson Contractors to save myself aggravation and time. This company apparently has a communication problem. I spoke with Mertle today explaining I'd like to get a bid on an out of service 18 yr old heat pump for replacement. When also explaining I wouldn't be there (out of state) but the realtor would and that if we selected ET Lawson we'd like the work to start on our closing date of 1 June, he just said they had plenty of customers now and didn't want to waste his time. I guess if this company has the luxury of just maintaining the status quo you might want to look elsewhere first. Steer clear of ET Lawson.

Please make sure your plumbers don't show up at my house smelling like weed and eyes red and glossy.  I don't appreciate some young punk showing up at my house with tattoos and stoned.  Not professional at all

Service is OK, but fuel oil prices are very high.  Look elsewhere for fuel oil if you can.

Service update. We had service Thursday saying they would return Friday with fan...by the way no Heat/air....no show, no call on Friday. Called Saturday since cold night...they came and replaced fan but again no heat in the evening. Called Sunday. Owner says to Secretary to tell them to wait to Monday. Wonder why Owner didn't call us since we spoke to him on Saturday? Horrible customer service. They are committed to service families? Really? -- with Curt Lang.

I also wish I had done more research before hiring ET Lawson.  We had them for everything, and they are just horrible with their communication.  First off, we needed a hot water heater replaced, and were given options on the tankless heater.  With what we were told, it was worth the money we paid.  Unfortunately, what we were told is not what we got, and we were very disappointed.  For additional equipment and fees, we could get what we were told, etc etc.

Next, we had a problem with the kitchen sink sprayer, and the first person said it was the sprayer itself, and we could save money to just do it ourselves.  We replaced it, and it did not work.  The next person told us it was the gizmo in the faucet, and we could just do it ourselves, and we replaced it, and it did not fix it.  Each time was a service call.  Finally, the manager came out, and we ended up buying an entire new setup, and at least the sprayer works now.

We also purchased the plumbing contract for maintenance.  HUGE mistake.  They called to set up the appointment, and of course, want a 4 hour window of time for you to be home.  So I missed work, and waited, and no one showed up.  I called, and they had made a scheduling error.  I get mistakes happen, and they were very apologetic, and fit me into the schedule for an agreed upon day of Friday. Again, a four hour window, and I waited, and again, no one showed up.  I called, and it turns out, dag gone it, they had a plumbing emergency come up and we were last on the list.  Why were we last on the list when we were suppose to be the ones they were making amends to?  Why didn't they even bother to call?  So the lady did not know why, but asked if I would be home for another hour or two, and I told her no, I would not, and she said oh well.  I asked her to figure out a way to make this right, and to get back to me.  That was a week ago.

Today my husband called, and said we had a plumbing emergency.  They took his number, and after 3 hours no one has even called him back.  So now I don't even believe that the reason they didn't show was for an emergency.

Do yourself a favor, and DO NOT USE ET LAWSON.

BEWARE!!!!! They charge ridiculous prices for heating oil. We used them because the prior owners of our home did and had no idea how excessive their charges were. We got an insane bill after we'd been out of town with all thermostats off for two of four weeks in the billing period, and I called. I got zero explanation and no adjustment. I called FIVE other heating oil suppliers and each was at least $.60/gallon less than Lawson. Ultimately, we switched to Phillips, service is better, we have more billing options, and our bills have dropped from over $900 per fill to around $509 per fill. Don't use ET Lawson! I still can't believe we used them for over a year and wish we had our thousands back. Pure price gouging...

I've been listening to this company advertise via radio in the Hampton Roads area for years.  They sounded very knowledgeable and professional on the radio; so I finally decided to give them a try.  I asked them to provide their free test of my home's air duct efficiency.  On the scheduled day their technician arrived on time and proceeded to hook up his equipment to my main register and plug up all my vents.  I was busy on the phone with a friend so I didn't have a chance to pay close attention as he proceeded to block all the vents.  After running the test the technician reported my duct system was operating at barely 60% efficiency.  He described a service where they spray a product into the duct system which automatically plugs up any holes up to a quarter size.  The service would cost well over $2,000.00.  He practically guaranteed this service would significantly raise my efficiency and probably save me up to 40% on my energy bills.  I asked him about a product/service warranty, which he said was 10 years.  He then proceeded to disconnect his equipment then unblock the vents.  I was off the phone this time and followed him to every vent.  When we got to the kitchen we discovered he had missed 1 ceiling vent.  He looked somewhat embarrassed, then he told me that one vent wouldn't make much difference in the test and my ducts were still very inefficient.  At this moment an alarm rang in my mind!  This person felt comfortable charging me over $2,000.00 for a product/service, based on a test which he conducted incorrectly.  Instead of offering to redo the test he simply left for his next appointment.
Everyone makes mistakes; and I would have understood if he told me he was running late to another appointment, but he would schedule another time (convenient to me) to come out and redo the test.  But instead he took the lazy way out.  After all, it was his mistake, and the professional thing to do (in my opinion) would have been to redo the test then or at a scheduled later date.  There's an old and very wise adage that if you can't trust someone with something small; you very likely can't trust them with something big.  In my case the big was a $2000.00+ service.  When E. T. Lawson advertises on the radio; they use buzz phrases like;
-  been in business for 100 years
-  someone you can trust
-  we stand behind our work
-  you can never tell with some companies
-  etc., etc., etc.
Well, in this situation, E. T. Lawson couldn't be trusted to do their test correctly; they didn't stand behind their technician's work, because I tried on two occasions to call and explain what happened.  The first time I was put on infinite hold (I hung up after 6 minutes of holding).  The second time I was put on hold again, then hung up on after about a minute (I haven't tried to contact them since).  Obviously in this situation, it didn't matter that they'd been in business for 100 years.  And I agree with their statement that you can never tell with some companies, i.e. INCLUDING THEM!!!  Another interesting item, is some simple math regarding what the technician told me.  His quoted price for the service was about $2,400.00,  If I assume he's right about a resulting 40% savings on my energy bill, that would be about $40.00/month (i.e. my average monthly energy bill is about $100.00) or $480.00/year.  In ten years that means I would save $4,800.00/year.  However, the product/service is warranted for 10 years.  So, if I have to redo it after 10 years, that's another $2,400.00 (only if the price hasn't risen over 10 years).  That's comes out to a net savings to me of a whopping $0.00!?!

I am giving E T Lawson 1 star because that is the lowest possible for a review. E T Lawson refused to look at my 96 year old mother's furnace although they replaced parts in the past, leaving her without heat when high temperatures were predicted to be 30 degrees or less. It wasn't just they wouldn't come that day, they refused to come out at all. The part was one month out of warranty. Do not recommend this company at all. Very poor service.