Best Plumbing Services in Chesapeake, VA

Completely Agree with Marina H although my experience was with James, making me think the lack of customer service is systemic and a part of the managers' culture within Heads Up. He is equally as unprofessional. Too busy trying talk over the customer instead of listening to the actual problem and trying to come to some sort of logical agreement. Horrible people skills and customer sevice! Kept saying I was trying to get my repairs covered under warranty when I didn't mention that a single time, only that I wanted to get the sprinkler heads fixed that I had already paid them to do less than 2 months ago (about 6 of my sprinkler heads don't even popup to the grass line to water the grass, and a subsurface). I was actually calling them to have them do extra work (moving lines inside my fenceline) and mentioned that I wanted the heads fixed that I had already paid for, but James was too busy trying to imply that I am liar and and throwing the word warranty around than to actually LISTEN TO THE CUSTOMER AND PROCESS THE INFORMATION. Just horrible management. Technicians and staff answering the phones are always pleasant and professional...how about promoting them to management, or at least having management learn a thing or two from them? Very poor leadership within this company. I'll find someone else, thanks!

I ordered everything I needed to renovate my bathroom back in early June from a bog box store.  I received everything except for the shower enclosure fairly quickly.  I finally received the 4 piece shower at the end of September and found it in about 12 pieces.  I needed to get this project going as I had already paid the plumber for half of the project in June.  I went to Noland and sat down with one of their friendly representatives to see what my options were.  I decided on a unit that satisfied my needs and that was in stock right there.  It was delivered to me the next day and in perfect condition.  Noland saved my renovation and at a better price than I would have paid at that other store.  My Strongest Recommendation.

Jason arrived at my house on a Saturday morning after my hot water heater sprang a leak and quit working the evening before.  He was prompt, courteous, and his prices can't be beat!  He quickly assessed the situation and quoted me a price BELOW what I expected.  In addition to replacing my water heater, he also replaced 5 valves - several of which had frozen in the open position.  The whole project was completed in no time and the results look and operate better than when the system was new.
Later that week, Jason returned to replace the pump for my heating system.  When my part arrived, it was Friday night.  I told Jason we would be fine until the following week, as we had several space heaters.   Worried about the falling temperatures and chance of snow, Jason took time away from his own family to make sure that mine was taken care of.  He replaced the pump in less than an hour, and again charged very little - despite the fact that it was a weekend call.  Now my heating and hot water systems work better than they ever have!
I highly recommend Jason to anyone who needs heating/hot water services.  I doubt there is a company out there that could beat his prices and quality of work - and no one could be more courteous!

Great availability! Was able to get scheduled the next day, and was very helpful in figuring out how the system works.

If anyone is looking to replace their water heater and is interested in going tankless, call Guaranteed Plumbing and Mechanical (757) 404-2990 (Greg). Fair price and absolute professionalism.

I will never use them because of what I just experienced when one of their drivers was behind me. he rushed up to the light so quick I thought he was going to hit me. The last 4 of the license plate were 4815. When I looked back in the mirror to motion him to not get so close, he thought it was funny and got even closer. He tailgated me until we finally went different ways. This is not the first time one of their trucks has done something on the road that made me question who was driving it so much that I needed to look at the company on the truck.

Richard B responded to our request for an A/C issue and not only did he respond quickly, he was fantastic!! He was professional, friendly, and informative. We were so impressed with his service and recommendations I gladly signed up for regular maintenance. It was late at night on a hot July night, and he was sharp and courteous and even showed us several tips to maintain and care for our system to save on bills. I won't use another company and Richard is our guy! We will need some additional work done coming up and he will be who we request. Many places will do the same job, but none will give you the service and satisfaction of Kellam! Thank you Richard and to the rest of your team, thank you for taking care of my family and our home.

I contacted them online, they responded by telephone confirming the appointment.  I was also contacted regarding any water damage. On the appointed date and time the technician arrived, accessed the problem and remedied the situation.

I don't intend to use them again.  A solenoid valve broke in my shower.  A technician came to the house and walked in with his wet shoes.  Then he charged me $400, $65 which was for the part and the rest labor!  Less than a month later it broke.  Another tech came out and he was extremely rude, especially after I told him he needed to put the booties on his feet.  He also refused to provide warranty repair services because he claimed it was broken by the black residue in my water.. even though the part was never exposed to water!  He left and 20 minutes later the doorbell rang and he asked to see my water heater.  He looked at the water heater and determined the residue might be coming from the tubes connected to the water heater because they were rubber insulated.  We thanked him and then took our business to A1 Plumbing and Heating.

Few things to point out
1. Roto rooter works on commission, so when the plumber came back to fix the WARRANTIED part, he earned nothing, hence why he came back trying to fix something else
2. DELTA faucets and parts are lifetime warranties
3. He was offended when asked to put booties on his wet muddy feet

Took 4 business days to diagnose problem, then 2 more to repair.   Very expensive with rather hazy explanation of price structure.

Absolute joke of a business. Didn't fix what I asked. And charged $100 to replace a screw which wasn't the issue

I have been using them for 10 years for my septic tanks until my toilet got issues. They try to charged me $700 for 1 hour job and I was able to fix it for $350. Plus they charged me $125 for service fee. Stay away.

Literally everything that was done was against plumbing code. He compromised the structural integrity of my walls and notched 2/3 of the studs out. Everything was done so sloppy that other contractors that saw the job before drywall said he should be on the news for what he did. A lot of hard lessons from this were learned and a lot of money spent. Avoid at all cost.

The two technicians showed up at my house.  I showed them a photo of the crawl space repair needed.   I think I could have fixed it in an hour...easy fix for a plumber.  The technicians lied to their boss about making up access issues so they could get out of the repair at 2:30pm.  The never asked me about access.  I caught them in this very inconvenient lie.  Go somewhere else for your plumbing fixes.  I feel sorry for the business owner who believes his lying techs.