Heads Up Sprinkler Systems

Completely Agree with Marina H although my experience was with James, making me think the lack of customer service is systemic and a part of the managers' culture within Heads Up. He is equally as unprofessional. Too busy trying talk over the customer instead of listening to the actual problem and trying to come to some sort of logical agreement. Horrible people skills and customer sevice! Kept saying I was trying to get my repairs covered under warranty when I didn't mention that a single time, only that I wanted to get the sprinkler heads fixed that I had already paid them to do less than 2 months ago (about 6 of my sprinkler heads don't even popup to the grass line to water the grass, and a subsurface). I was actually calling them to have them do extra work (moving lines inside my fenceline) and mentioned that I wanted the heads fixed that I had already paid for, but James was too busy trying to imply that I am liar and and throwing the word warranty around than to actually LISTEN TO THE CUSTOMER AND PROCESS THE INFORMATION. Just horrible management. Technicians and staff answering the phones are always pleasant and professional...how about promoting them to management, or at least having management learn a thing or two from them? Very poor leadership within this company. I'll find someone else, thanks!

This company is great. They came and started my watering system up and checked all the heads, realigned them if needed and found a leak I did not know I had. Very reasonable rates and a super staff. Thank you so much.

We are very impressed with the installation crew and leadership.  The install techs were very responsive to questions and suggestions. They worked hard to prevent lawn damage and repaired areas they had to dig into.  The crew leaders were great to work with and treated the install technicians with respect.  We've had excellent service with any help we needed as we learned to use the system and the office staff are extremely accommodating.

It is very sad that our next door neighbor would write such a demeaning, exaggerated review. Heads Up has installed several irrigation systems in this neighborhood and came highly recommended.
Although it is true that the electric fence in question was accidentally cut
in the course of digging, it was definitely not 2 feet inside her property. It was right next to the property line, and, at one spot possibly over the line.
Also, the supervisor offered to fix it, but he was told by her husband to stay off the property and his grass. At no time was the supervisor rude.
The men did not throw tools and trash all over her property all week. They were here two and a half days (the 2nd day they left early). They cleaned everything, and when I went outside which I often did, there was nothing to be cleaned. Had I seen anything she claims took place, I would have intervened. Also, they never blocked her driveway. They actually parked across the street where the landscape men park with their vehicles and equipment.
This was a big job; the workers were polite, respectful, and cleaned every day. We highly recommend them if you are contemplating having an irrigation system installed. The supervisor was extremely knowledgeable and patient answering my questions and explaining how the system works. This company stands behind its work. They sent a man here the day after I called to adjust a couple of the sprinkler heads.
We have a video of what was taking place since there are cameras connected to our alarm system. However, if there had been serious problems, we do not understand why she or her husband did not ring the bell and immediately let me know. I certainly would have done so.

We used Heads Up to install an irrigation system in our home; the guys did a masterful job. They were here exactly on time, they were friendly and polite and they worked diligently. The leader, I forgot his name, was terrific.
They cleaned up, they fixed anything that got broken and did it all with a great attitude.
We are very pleased with the system and with the professionalism of your company.

Heads-Up it is time for an update.

While I was originally unimpressed the first two times I used their annual services to maintenance my sprinkler system that they installed, over the last few years it appears they have improved their processes and I haven't had any issues.

They send annual email reminders now at the beginning and close of the season to schedule your routine sprinkler test and turn-on and turn-off (winterize) your system.  

Additionally, they're responsive to phone and email (email is preferred for me) and they have their individuals call when they are on the way so if they give you a window of a few hours you can still wander a bit away from the home and have about 15-30 minutes to get back.

The individuals who have come out to my property have been polite and prompt and have listened to my needs and adjusted the timing schedule and showed me how to use and update the schedule if I want to make changes.  

No issues or complaints here.  They are doing a good job and seem to have taken some of the feedback for improvement to heart.

Stay far away from this company. They just installed our next-door neighbors sprinkler system, and the day they arrived my husband told them to not dig on our property, because we had an underground electric fence to keep our pets contained that is 2 feet inside our property line. Despite him telling that to the employees, they still dug on our property. They severed our electric fence, and then they denied it. No apology whatsoever for their trespassing and destruction of private property! In addition to that, they have been throwing their tools and trash all over our property all week, spitting in our yard, and leaving their huge trailer parked directly in front of our driveway for the past four days. You should only hire this company if you want to piss off every single neighbor you have, and if you want irresponsible, careless employees. Stay away.

I recently bought a new home and Joe was both the most professional and dependable from start to finish. He was the first of 3 to come to my house to look at the job and then the first to quote and was the best quote on top of the best communication and the finished product is perfect. He did my whole front and back yard and made everything perfect! I would strongly suggest hiring Heads Up Sprinklers!!

Heads Up Sprinklers just installed our sprinkler system and everything turned out great. The install went smoothly, they went over the system throughly, and were very professional. Highly recommended!

We recently completed construction on our new home and our landscaper recommended using Heads Up for installing a new irrigation system and landscape lights.  Brian and Bill worked closely and very well with our landscaper on the design.  

Their recommendations on products and placement of lighting fixtures are greatly appreciated.  We really enjoy the ability to operate both systems using our mobile phones.

The installation crews were great, hardworking and efficient.  They also went above and beyond to install conduits for our outdoor speaker wiring.  

We are extremely pleased with our decision to use Heads Up and use their recommendations, especially the landscape lighting.  The perfectly placed lighting greatly enhances the curb appeal of our property!

We highly recommend them for your irrigation and landscape lighting needs.

Our new irrigation system install and setup was done with great care and excellent work by the entire crew. They were friendly and helpful in answering all our questions with the new setup. We have a great new system with lots of tech-y features we love. Heads Up Sprinkler Systems is a company I would definitely recommend to family and friends.

We used Heads Up for a number of years at our Virginia Beach home - moved away for a few years then returned to Hampton Roads - and we're using Heads Up again because they are great to work with - friendly, professional, knowledgeable. Highly recommend them for your irrigation system needs!