I am so happy that I have switched to R L Sykes as my plumber. My previous plumber (company shall remain nameless) could not find the reason why my Air Handler was leaking. R L Sykes' plumber extraordinaire, Ed, found the leak within 5 minutes...a cracked drip pan. Same story with a small, natural gas leak at my boiler...exhaust pipe had a small hole...again, Ed found the cause within minutes. Ed knows what he is doing and has a great attitude going about his business...he is extremely friendly and courteous. We elected to switch to a tankless water heater and Ed did a very thorough and clean job...it looks and works wonderful. Ed is an employee of this family-owned and run business. Richard (the owner) is extremely knowledgeable as he has been doing this for over 40 years. He is always available, helpful, and will go out of his way to make the customer happy. I highly recommend this plumbing business for all your plumbing, heat and air needs. And, no, I am not a family member or an employee of this company...I am retired Navy!