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this is the letter i sent to Rogers Plumbing today, after my service call this morning.

I had a service call this morning with your company.  I found you online, with a google search for bathtub drain repair and my zip code.

My service call was to remove and replace a bathtub drain that was corroded, with the cross hairs missing, that I could not remove myself.

Your two gentlemen arrived and there was an older gentlemen and a younger helper.

The two gentlemen were clean cut, and looked nice, got to work, and apparently the drain was so corroded that it was not coming out.  The older gentlemen left to call for another tech to come by with their tool, while the younger helper stayed inside and kept trying.

Here is where it gets interesting!!!  

I was sitting in my bedroom right by the bathroom and just letting them do their thing.  The older gentlemen left, but the younger helper kept working.  He didn't know I was right in the next room listening while looking at emails.  He was working so hard.  Groaning.  Trying.... Resting for a second.... trying again with all his might over and over and over and over.  For about 15 minutes.  Or longer.  He stayed with it even though it seemed impossible, and he was apparently putting a great amount of effort and energy to it.

Takeaway...   this young man, with no one watching (he thought) could have not tried so hard.  He could have taken a break.  He could have given up.  He could have doddled.  HE DIDN'T!  He kept trying very hard, knowing no one was watching, and he finally got it loose.  (I was silently praying that he did, so he would feel good, and my drain would be fixed.)

I work with and help manage building engineers in high rise buildings in my job.  They rarely work this hard!
I want to give this young man the highest praise possible for what I witnessed this morning.
I hope everyone in your company, including the ownership can read my letter.
This is the kind of thing that is really inspiring to see, and I am certain this young man will be successful in whatever he does.

Thank you for listening,

Chris told me I had a slab leak & bad drain leak. I paid them over $2000 of which $1425 was just for leak detection, but now they say they can't find either leak, much less repair them. He suggests I call somebody else, which is what I wish I had done $2000 ago.

I had a water pipe burst. Within 40 minutes the plumber came and fixed the leak in about 30 minutes. The price was VERY reasonable ! I would highly recommend the company.

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

I used this company again, te are awesome!!! I  would recommend them to anyone without hesitation.

Great service/craftsmanship and I've used them for the last 6 years because of this!  I've had them work on our commercial and my personal properties.  Definitely recommend!

I use Dustin for all my pest and plumbing needs. I had a bee problem last we and Dustin resolved my problems. Bee are now gone without killing them. What a great company. I would highly recommend them. For all your pest and plumbing problems call Eco-Friendly services.

One of my hot water heaters decided to spring a significant leak at 9 o'clock on a Sunday morning. I called the nearest Plummer that was open 24/7. I cannot believe how fortunate I was to find this plumber! Fred came and fixed the problem. Immediately. This is absolutely the best Plumber I've ever come to service my house -- And I have had quite a few. His work is careful and meticulous, and he's very respectful of the house environment, and takes care of everything. Besides just being a very nice person, he's an extremely competent plumber. I ended up having him replace the other water heater, as well as some other plumbing tasks that did not need immediate attention. But I was so impressed with his work, and his pricing (he didn't even charge me extra because it was a Sunday) That we took care of many large tasks in the house that would eventually need attention. Call this guy if you have any plumbing issues. I wish I found him years ago, will save me a lot of aggravation on getting jobs re-done.

The drain fell off after three months.

When I first called them I asked if there were warrantee coverage. None was claimed or denied.

They came out and fixed it. Based on the first time pricing of labor for $400+ I was surprised that they only charged $140-150 for this time.

There's no warrantee coverage because the pipe was damaged by mopping or something but this was never communicated to me.

If better communication was provided maybe there wouldn't be this misunderstanding.

I give them:
5 stars for coming out as quickly as they could
4 stars for charging only $140-150
1 star for no warrantee coverage
2 star averaging.

On price, on time, and on point.  Pool pump went out, I purchased a new one and didn't have the time to install.  Called Pool Logistics and they were out here in two days.  Had me up an running with a great price, quality work, and great timing.

These guys are phenomenal! They responded very quickly! I had water coming out of the ground from my sprinkler system. They didn't hesitate to send a technician out immediately! He arrived right away, assessed the situation, and fixed the problem on site. If you're looking for a reliable company that won't break the bank, do not hesitate to use these guy!!!! 5 star all the way!

Excellent service. Fast and friendly. Got the job done right and in a timely manner. Would recommend them for all your plumbing needs.

We called One Source out to fix our leaking sink, and they were able to come out super quickly. The two plumbers were really nice and did a great job. I ended up having them look at another issue we were having, and they took care of that as well. They charged me less than I was expecting, were professional, and everything is working now. I can't recommend them enough!

UDATE INCLUDED Below! DO NOT HIRE THIS GUY! DO NOT PAY HIM IN ADVANCE!! I have to take him to court to get my money back for services he failed to provide.
!!UPDATE! HIS RESPONSE IS AGAIN MORE LIES. I have all the texts and phone call records To prove it.  He has 1 5 star review. I did not say anything to him as he left. He makes up anything he wants and pretends it's truth. RUN from this unscrupulous person. Yeah I dropped a couple f bombs in some of my responses because he frustrates you beyond reason with lies. He owes me $160 before court costs. I offered a $100 settlement and he refused. He wants to give me just $25!  I would give negative stars, if I could.
I have never had to write a review like this. You can see my posts and usually, if someone misleads a little, I let it go.

Once he has your money, he will figure out a way to get close to $100/hour.  He will fabricate fees that he never mentions when you enter a contract with him and chargEd you for parts he recycles from other jobs and claim he bought them for you.

He has yet to provide me any reciept for a light switch that was not In a package. He also asked if he could have my brand new ceiling fans, he took down.

He was so great when I called him because I had someone else not show up and I had painters coming the next day. He said his work is phenomenal and he normally charged $85/hour BUT if I pay him $500 for 8 hours IN ADVANCE, I get deal. IT IS NO DEAL!
He came 1st day and was absolutely great for 1.5hours and I gave him his check, for services in advance.
I was flustered and rushed to get him out and get more things done before I needed to get more done before painters came the next morning. HE LOVES to kill time with chattiThat's not good when you're paying by the hour!

He also wants you to give him buildings codes and access to your place without you there. This is so he can then pad his bill.. He complained about not being able to be there by himself on two counts.

He is the poster boy for bait and switch!

I wrote an incorrect hour time on my check. I called and texted him the next morning and he confirmed I have 8 hours for $500. I also have that in writing.

He also confirmed he would come at scheduled time we agreed upon for Friday, OCt. 7th at 4:30pm and I didn't contact him Again until he contacted me that Friday. He called before our scheduled time and asked if I'm back in town? I said, umm I told you I had an appointment here in Dallas that would take me to about 4pm so 4:30pm is still the time. He launched into a whole thing about the fact he is at another job and he will be late and wanted to push out the time scheduled a week in advance. I said no, not acceptable To move to another day. I have other contractors coming that need your things done and I need them done personally as well. He finally shows up 2.5 hours late. He was clearly irritated about this.

He also left for 20 minutes, to get something from his truck as I was on the phone with my fiancé the whole time and was opening the door to find him and he comes up the stairs with yet another fabricated story about being locked out. He had his phone and could text or call for the code to glass doors he so easily forgot

Had he showed up at our agreed scheduled time, he could have completed everything and our contract could have been satisfied that night. He brings out this unpackaged almond dimmer light switch and I say, what is this? He says, it matches your other outlets... umm NO it does not?! All bathroom covers outlets are white???

We exchanged words, I left him to just get the job done and had to have his mismatched switch installed to make sure the light works.

He was done at 11:03 pm and started 7:05pm,confirmed in text,)& completed 4 hours of work. I texted next day and thanked him for installing my light. He completed 5.5 hours of total work At this point.

He texts me I only have 1.5 out of 2.5 hours left!?!? I say, 7-11 is 4 hours. He responds correct but, I went shopping and you owe me $65 for supplies and 1 hour to shop.
I said no way. You already stated you do not charge for ANY trips to Home Depot.As a handyman he is there frequently and can pick up things for multiple clients on his trips. It's not my problem you procrastinated, nor do I owe a penny for a almond fixture. He is welcome to get it! He proceeded to argue with me, make up false excuses, and then tell me to just take a $25 refund for 2.5 hours of work. Of course I said NO!

He continues to change his story-change times-alter things said and I have two witnesses that directly contradict what he says. His texts, I also have photographed, and printed his texts that contradict each other. He is a liar and a scammer. DO NOT TRUST HIM OR GIVE HIM A PENNY IN ADVANCE.

If you want him for a quick job you pay AFTER he is done, 1st time great.pay in advance, he is HORRIBLE and ARGUMENTATIVE And will 100% lie

We had a gas leak and the propane had to be turned off and we had to get a plumber. This was 3 days before Christmas. I used the contact page and received a reply the same day. I had plumbers out the next day, all day, replacing gas lines under the house. They were nice, they worked hard, in single digit temps. The fee was lower than expected. I will use the again.

Scott Lusk the new owner took $6100 over three months ago to install a septic system. After asking for our first refund he decided to finally come install it.... but without the approval of SRA the authority of our county. They demanded he remove it. He did. Scott Lusk finally sent $1975. in the form of a check months later. We inquired about a FULL refund. He stated in an email he would pay in full when he got paid from other jobs. Meaning he stole and spent our money. We are filing suit and have reported him for felony theft to our local Sheriffs department.

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