Best Plumbing Services in Albuquerque, NM

In the middle of the day my refrigerated air unit stopped working and the house got very hot. This company was quick to respond to my messages and was able to get someone to come the very next morning. The technician who showed up, Jeremy, was friendly and was able to educate me on the system I have without being condescending, which I really appreciate. I will keep using them in the future if I need any other services.

Zachary was absolutely amazing! I ended up paying less than he estimated, he did a fantastic job, and did it fast. My dog and I also felt very comfortable around him which is always a great sign. I will be using his services again. I have no seed to seek anyone else out.

Ken I is amazing! Very thorough, professional and polite. He is a hard worker and includes/explains any needs. I will utilize this business and highly recommend it for anyone looking for qualified work at a reasonable price!

After getting quotes for a new water heater that seemed too outrageous, I was pleasantly surprised to find The Plumber. Very affordable, didn't try to sell me things I do not need and he was very professional.  Did the work really quickly and sent me an electronic copy of my invoice.  HIGHLY RECOMMENDED!

Wow! Put into Yelp that I needed support with my main line. Our previous guy would go through the roof and all things would be working again. However I wasn't able to reach him. My tub filled up with some lovely yuckiness. Put in a message quote for Whitehorse and heard back within ten minutes. Gave them a call to clarify and Shaw was at my residence in less than 20 minutes. This is all well after 7pm mind you! Shaq inspected and listened carefully to our concerns. He got on the roof and cleared the issue within minutes. He was respectful, wore gloves and had a mask. Highly impressed with price and response time. I will for sure recommend and use again for our needs. Thank you!!!

We called desperately needing our heater repaired and they came out the same day, which was something as it is a very busy time of year.  They were professional and repaired it quickly and at a very reasonable price.  Good job!!!

I give no stars and since there are only 2 shining reviews I will be the fly in the ointment. I cannot rate them on job performance because both appointments that were set up they were a no show. No calls no nothing. I am in Albuquerque and our temperatures have been over 100 degrees for the past 2 week. My A/C is still broken but at least I've found another company that is supposed to be here today. MMA Mechanical may be a really good company but they customer service leaves a lot to be desired.

We got a same-day appointment at 2:00 on a Monday when our other plumber cancelled our 10:00am appointment at the last minute.  

Marco came and was here for a couple of hours.  The cost was somewhere in the $240 range.  Snaked the drain and stuck around until we were confident it had been cleared.
I understand that this is a bit pricier than other plumbers, but I'm not sure other plumbers deliver - I JUST had this snaked out by another company, who was in and out in a few minutes.
Roto-rooter said they'll probably have to come out again because I live on the river and it's just roots, roots, roots here! BUT, part of their cost is a one-year guarantee!  If they DO have to come out again, it's covered!!

Service was professional and timely.

*****

A perfect example of how to run a service business!

We had a water emergency at 11pm on a Friday night this week. A water line which feeds a toilet fill tank burst, and the wall shutoff valve failed to stop incoming water at the wall, because the valve was stripped.

I called Academy Plumbing's emergency 24 hour phone number which was forwarded to a tech  (a joke) who dumped me to voice mail 5x in a row, without picking up. Then Whitehorse Plumbing's 24 hour emergency line just rang over-and-over with nobody picking up their 24 hour service line. Careless and inexcusable, in my opinion - not an indicator of a quality company.

Then I called TLC.

First ring was answered by the answering service. They indicated I'd get a call from Stevie in dispatch. This call came five minutes later when Stevie clarified the problem, and told me she'd have someone there in 20 mins or less. She explained the pricing / fees and I booked the service.

Two techs arrived (Joe Goris, Mr Judocus) in separate trucks about 18 mins later; both techs were professional, polite and did the work to contain the water and replace the interior float parts, the braided water line and faulty water shut off valve at the wall.

I cannot say enough good things about this company.

Professional, efficient, and a customer centric attitude of  we are here to fix your problem.

Impressive.

I was very happy TLC that night, and I wasn't concerned about the invoice. When they finished, Joe handed me the bill, and said we know you both just moved in, so we wanted to give you a break on the bill. Welcome to Albuquerque and we hope we see you again.

In my mind - that's how you build customer loyalty. Every single employee represents your company every single day. In our experience - every point-of-contact with TLC felt like we were valued and appreciated as a customer.

I'd be proud to own this operation.

A 24 hour coverage system in place with processes and procedures, a responsible and professional crew, plus a staff who take ownership of the daily business operation. Like a small time plumber might - who cares about a long term relationship with a new customer.

A business you can count on when you need them ... unlike the other plumbing outfits who advertise 24 hour service - but don't deliver on their promise.

I'm not sure how to improve upon the TLC service - they are a 10 / 10 I'm my book!

I'm impressed and happy to work with TLC in the future

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D & J picked up and installed a dishwasher I purchased from Lowes, and fixed a leaking bathtub pipe. I was called the day before to confirm the appointed. They called on the way to my appointment. Arrived on time. Were very courteous. Worked very efficiently. High quality work all the way around.

What a great group of people!  Our realtor recommended them for an estimate to repair our heat pump. Every single person I talked to was cheerful, helpful, and knowledgeable.  They came back to service both heat pumps and Allan and Michael were fun to work with and did a great job. Very professional and friendly. Katerina in the office is just great, always cheerful and helpful. I'd happily recommend Sunshine to anyone and we will definitely use them for our PM.

After paying $850 last week to have my AC fixed and having this company come back out because it wasn't fixed correctly the first time I was called a cheap customer for disputing an additional $875 bill.  The person I was talking to claimed to be the owner and was the person who told me I was a cheap customer and refused to give me his name.  The owner told me if I wanted his name that I could drive down to get his name in person. This is not a company I would recommend.  Please don't make the mistake I did and use this company.