Rachael H.

01/04/2022 12:00:00 SA

Five years later I am having issues with my cracked sewer line again and now my wood laminate floors are ruined from flooding. I have called to speak with the drain tech manager and have not even been given a call back yet. I would not be in this situation if they had given me a proper inspection of the sewer lines and now I'm stuck with this house. When they reviewed their notes on my account and invoice, nobody even mentioned in the notes that they had made such a huge mistake and that they promised to help me out with issues in the future because of it. They completely left out on my invoices that it was their mistake and charged me for all the work but then reimbursed it. (I was never charged because they knew they had messed up big time.) Nowhere in the invoices did they take responsibility for what they did.

Update: Thankful that I got a callback today from the drain manager asking to scope the line and possibly helping me out. He was very polite and came over right away to scope the line. Hoping to get some answers and fixes soon.

Ted M.

12/13/2018

I called TLC to fix a leak at the water meter that ABQ Utility had advised was on my side. I attempted to explain where the leak was and was interrupted by the gentleman and advised not to worry they would take care of it. After fixing the leak I looked over the invoice and noted that a SHUT OFF valve was not place as to the specs that were there. When questioned the tech advised, This is the way I always do it. And besides YOU are not suppose to shut the valve off on your side, even though I do it myself. If YOU want a SHUT OFF VALVE I WILL have to CHARGE you again for DIGGING the sight back out! Besides, you have a shut off valve in the house. I advised him that the one in the house was very inconvenient to get to as it's under a sink. I also advised him that even shutting it off from the house does not prevent it from leaking in the box. As my husband is 1900 miles away, he just advised them to leave it. WHY would you not fix it the way it was instead of hard piping it?! WHY should I have to call to have someone else or call TLC AGAIN to put a shut off valve out there when it should of been done that way to begin with??

Lorrie C.

03/01/2016 12:00:00 SA

My realtor recommended TLC when I asked about a company to replace the 30 year old furnace in the house we just bought. It has been a journey of so many more projects (as old homes can be) and the guys at TLC have been so professional, knowledgable,trustworthy and personable every step of the way. If every company took this approach to their business, it would be a better world- period! The teams care about their work. They do an excellent job. They care about doing it right the first time - and do.
The component I didn't know about until we started the repair jobs, is their Remodeling Dept. and Custom Cabinetry. These guys are a division of TLC, but do Kitchen and Bath remodeling. And do an outstanding job! Same great dedication and excellence in getting the job done. If you need any work done at your house from fundamental repiping to Remodeling your outdated kitchen. Call TLC. You will be so happy with the work they do.

April S.

12/19/2015

We have a water softening unit that needs repair. While we initially went through the manufacturer, we called TLC because the customer service of the other company was seriously lacking. I spoke with Jason (I think) and he was great! He gave me tips on what I can do to try to save some money before he sends someone out to the house. He was incredible and while the tips did not solve the problem, he showed that customer service comes first. We will definitely call for all our future needs (and soon to fix our water softening unit)!

Rob W.

12/30/2020

Brian Richard's and Derek Searles did an excellent job installing my system. They are very skilled and courteous. My system is working perfectly and I highly recommend TLC to anyone needing Heating, Air Conditioning or plumbing services.

Ke K.

04/05/2023 12:00:00 SA

TLC:
Ok we will give you a call and get you over to our sales team. They will provide you with all the information you are needing.
TLC never got back to me.
The quality of their work is unknown.
I will not require their services.

Kara T.

07/07/2022 12:00:00 SA

The price is right. My swamp cooler stopped working within 3 weeks of switch over. I called and they came out the same day and fixed the problem. There were some clogged tubes so the pads couldn't get wet, I guess? Who knows? But I know it works like a champ again and I didn't get charged for the second visit.

Neal S.

4/22/2021

Make sure you get other quotes because they are the most expensive plumbing company in all of Albuquerque. I had them price out a job and they quoted me $6300!!! I got other quotes and for the same service I got it done for $635. 10x!! These guys are expensive and a total scam. they may be good but way over priced and all about money. Waaaay over priced. Beware

Diana D.

4/29/2017

I'll try to keep this short. Called Monday to schedule an estimate for new hot water heater. Was told to leave a message with estimator(I will not leave names) Left a message & he called me back, said did not have to come out for estimate just needed info on gallons, was told it would be between $3,700 to 4,200.00. explained needed some work on the deck it sat on so he said that it would need to be looked at. A different person was sent to look at the deck on Tuesday. Was told I would have estimate NLT Wed. When no estimate came over I called TLC, again was given estimators phone and told to call him. Called and voice mail was full. Called office back and was told they would leave a note on his desk to get back with me. Huuum well it is Saturday and still have heard nothing. You may see their trucks all over town and see them advertise, however because they are a large company does not mean they are prompt, honest, reliable or courteous. You are just another tally on their books.We had 3 other estimates and had an amazing plumber come out and had the work complete by Friday.
We certainly would not recommend this company!!!!!!!!!

Marty M.

2/14/2022

This is the second time I have used TLC. They are top shelf. I wouldn't call anyone else. There are a lot of HVAC contractors who just want to rip you off. TLC does not.

Denise W.

10/04/2017 12:00:00 SA

1) I used this company for my home's sewer line inspection (prior to purchasing the home). The service person did a thorough job of explaining what needed to be fixed. I would give this initial experience 5 stars.

2) After purchasing the home I wanted other work performed. First I submitted my info via TLc's website on late Wednesday 9/27/2017 - No Response then I called TLC on a Friday 9/29/2017. Someone took my info over the phone stating that I would receive a return call to schedule an estimate of the work I described.
It's now Wednesday 10/4/2017 - Still No Response. ( I give this experience 1 star)
I am underwhelmed with TLC's customer service and am crossing them off my list and will not recommend to my neighbors.

FYI: Sadly I've found this to be the case with many home service providers in New Mexico. What gives??

Linda O.

2/24/2023

TLC just finished a complete remodel of our bathroom, necessitated by plumbing problems in the (very) old tub. Their expert plumbing/remodel man, Ramon Ramos, supervised the entire plumbing and remodel, as well
as did the actual work with his super-helpful assistant, Hunter. They had
quoted 5 days, but actually finished in 4 days. They Saran-wrapped the
carpets that they walked over with their equipment and cleaned perfectly
every day before leaving. Ramon and his helper exceeded our expectations
and the bathroom looks brand-new. We couldnt be more pleased. 5 stars!

G H.

02/09/2021 12:00:00 SA

I used TLC to do a small plumbing job prior to selling my house. The licensed plumber did such a crappy job he had to return the next day to fix his mistakes (the water leak he created). Too bad he made such a mess with soldering. I have done a better job with solder and creating a seal. As a woman, I really expected good to excellent service but was sadly disappointed. I would NEVER recommend this company.

Frederick P.

02/04/2022 12:00:00 SA

...every step of their business services is working!!!!
Call and leave a message with aftwr hrs message center. They take the message. And THEY CALL YOU BACK ONCE OPEN AND THE WORK THE CALL LIST!!!!!!!
Note: If you need them asap, then let them know and they have a system to dispatch Help.
I called just as they opened. Took my call and based on my needs dispatched someone over!!!!
Both their systems work. And the employee is fantastic. Let us pray for the example and continued quality of company and employee(s).

Katja L.

7/31/2018

Had the worst customer service experience. Sent technician to give quote, had to follow up 4 times to get quote, said call me back, didn't. Called again, said had to send another technician out, couldn't do at convenient time for me, so rearranged my schedule then technician 20min late no contact. Called again put on hold 10min, technician couldn't come for another 30min. 1hour late. Would've had to reschedule again because I couldn't wait that long. Won't be using tlc again.

Morgan L.

02/05/2022 12:00:00 SA

Great response time. Was one of the few companies who answered the phone on a weekend. Really personable, professional crew (thank you Lawerence and Zion!) who went the extra mile to make sure the job was done correctly. I can't tell you how nice it is to have the water back on (our water main burst during the recent extreme cold)! We will definitely be calling this company again for any future plumbing/utility needs.

Jane H.

12/31/2021

Steve and Alex came out to repair my mom's boiler after it ran out of propane and locked out. It was difficult to overcome the lock out as there was no indication regarding this problem in the boiler's manual. It was a problem, but they overcame the difficulty by reaching out to their extensive list of professional coworkers. Amazingly, one knew a dealer representative in NM who happened to know the reset sequence. This team was not willing to give up on us and I'd like to say, TLC has a great group of professionals, who on a holiday, at night were willing to help. -- they have a village. Good job TLC!

EC N.

09/02/2021 12:00:00 SA

Not only are the plumbers gorgeous, sweet, and professional, they really look out for the customer. First time was a savings of about $2K, because I didn't need a new water line, just a T for irrigation. Today, during a faucet changing, I was informed my angle stops needed replacement. House is 50 years old, so it must be about time. Because of the honesty of the first experience, I feel comfortable trusting TLC and heed well the advise. No need to worry about a leaking angle stop under the sink or toilet.

Cheers to TLC, a big company that treats its customers like family.

P.S. When I say the plumbers are gorgeous, I mean it!!! Great looking crew,

Chris K.

12/13/2018

WORST COMPANY EVER!!!! So I call them to set an appointment for a service call. I had to wait over a week and a half to get my visit set at 4pm on a weekday. I get a call day of 10 minutes till 4pm and they state it's the service representative from TLC I got excited and said no worries I will be there shortly meet you at the house. They responded with telling me that's actually why they're calling is because they don't have the proper equipment to do the job and advise me to contact another company, keep in mind this is the guy doing the service call on his way to my house not even the company or the person who scheduled the appointment. So at this point I had to call another company and schedule another service call and by the time that company made it out my sprinkler lines were already broken. Needless to say TLC and they're poor business practices cost me $1900 minimum still waiting to see what the exact estimate is going to be to fix the damages done to my system from the freeze thanks for nothing if you've read this far do yourself a favor pick another company these guys do not have their act together.

Brandyn V.

10/19/2021

They came over and did an extensive, thorough job and helping me locate the Issue with our plumbing. They use the machine that sent a camera down the pipe so we can pinpoint exactly where the blockage was. I highly recommend this company to anybody in the area.

Bernadette K.

08/03/2016 12:00:00 SA

Robert was awesome! We needed to have our washing machine relocated from the kitchen to the garage. I received numerous quotes from other companies that just seemed like they didn't want the job. Robert gave his recommendation, said it would take two days and he was right. The work was done right. It was priced right. And they had all the proper equipment. There was no messing around! TLC is hands-down the most professional plumbing company in New Mexico. I am truly impressed and 100% satisfied with their expertise and professionalism.

Hanna Grace M.

06/05/2021 12:00:00 SA

First time using them for an emergency tonight (Saturday night), answering service was nice, got a call back right away. Brandon came out as soon as he could... the problem was more difficult than we thought so we called it quits, but he offered so many advice and different things they could do, and what the cheapest route would be and also what we could do. We appreciate his honesty and hard work trying to fix the issue. We were left with a business card and I can honestly say one thing that came out of this headache is that at least we found a good reliable plumber for future issue.

Dave O.

02/04/2019 12:00:00 SA

I think I tend to lean in the same direction as a lot of Yelpers, and that's that I prefer smaller independently owned businesses. I mean, come on, Little pink houses for you and me, right? In any case, my regular go-to smaller independent plumber was booked solid, and I needed services, so, TLC stepped up.

Dealing with them was really easy from the phone call to the guy's arrival. Same day, managed to get out to my place within a couple hours even, which was really surprising.

A little more expensive than my other guy, but still within industry standards I believe, and the prompt, professional service was awesome!

They were great! I'd definitely use them again (though I hope not to need any plumbing services for a while, thanks) and I think you will be quite pleased as well.

Cheers!

Debbie R.

01/05/2021 12:00:00 SA

Spoke with one of the Kinetico water softener specialists, Jason Judge who was thorough in his information and honesty. We thought our water softener needed new resin pellet replacement. Jason informed me that the signal for that service is fluctuation in water pressure. Since we have not experienced that at all he declined to sell us the service. Because that replacement is around $1,000.00 we are grateful for his honesty. We have always had good response and fair pricing from TLC for plumbing and water softener work.

Lester G.

7/21/2019

My AC broke the hottest week of the year (7/15/19), called these guys to set up appt. They were punctual.....calling 15 before appt to let me know they were on their way. Problem diagnosed (capacitor) & fixed quickly.... cool again. There are many HVAC choices when this happens - all with horror stories on Yelp. I am glad to say this was a positive professional experience.

Paul E.

7/13/2023

I have been using TLC Plumbing for 13 years, and until now I always received good service. The plumbers are prompt, friendly, and efficient. However, the last experience I have had with them made me decide to begin using a different service, and is the reason for this low rating.

We had a plumber come out to take care of a water back up. It turned out the line from the house to the main was clogged because the pipe was over 70 years old. He cleaned the roots out that were causing the problem and explained that we should replace the pipe. I signed the estimate on June 12th. Eight days later , I emailed my contact to see if anything had been scheduled because I had not heard anything. She responded that it was scheduled for July 5th. That was the first problem. No one had contacted me to inform me, and if I had not reached out I would not have had any idea.

The work was completed on July 5th, but the hole was not filled in and the street was still closed to thru traffic. July 5th was a Wednesday and I assumed they would be back the next day to fill the hole in. On Friday I called TLC to see why the hole was still there and had to leave a voicemail with my point of contact. I never received a callback. I emailed her on Sunday, July 9th, and she responded that NM Gas should be there to finish but that the invoice had been mailed. (I will not pay the invoice until the job is complete.) They did not come on Monday to do so, and I replied such to the email. I still have not received a response to that email. I called NM Gas Company four times to see when they would be out. No one at NM Gas knew what I needed, and they all said they do not finish a job they did not start. Eventually,, I called the Director of Operations and he explained that the contractor for TLC had found a gas leak, and that they had ten days to fix the leak. Eventually I finally got ahold of my point of contact at TLC by phone, and she explained that their workers had found signs of the leak and they had to wait until NM Gas repaired the leak. That should be done by Monday, July, 17th. If it is true, and the street is reopened on Monday, that will be 11 days that my neighbors and I had to deal with a street that was closed to thru traffic, and my elderly in-laws and disabled wife had to deal with parking further away to go to and from the house.

My complaint is that my point of contact refused to proactively explain the issue and let me plan for the delay. I had to take quite a large amount of my time trying to figure out what was going on and how to deal with it. As a full-time master's student with a full-time job who must take care of a disabled wife and elderly in-laws, my time is rather valuable. If I oversaw scheduling this, I would have proactively reached out to the customer to keep them informed. Therein lies my complaint and the reason I will use a competitor from now on, and I would advise others to do the same.

Hope,fully the street will be open again on Monday.

Christy S.

10/16/2018

We just moved into a new house and immediately had problems with the water heater. TLC ended up replacing the water heater the next day. The workers were professional, nice, and worked fast.

Cammy K.

5/21/2019

We were a little nervous about hiring a plumbing company for electrical work but you did an excellent job. They fixed our ceiling fan and installed two switches. The two technicians were outstanding. They did an expert job. We were more than thrilled the price was reasonable and we will use them again.

Chuck C.

02/10/2017 12:00:00 SA

Will and Roman came at the early end of the appointment window and were done around the end of it despite running into a problem: the new customer-supplied disposal they installed turned out to be defective, so they had to remove it and install another one. Makes me wish I'd opted for the TLC-supplied unit in the first place. Anyway, I would be happy to have these two men deal with any future plumbing problem I might have.

Jinx B.

6/16/2023

Not sure if TLC stands for total lack of competence, but that was the result. I paid a decent amount of money for someone to take a thorough look at my swamps, and give them an _expert_ analysis. Instead, the tech (who seemed like he was barely out of high school), immediately tried to sell me things I didn't need. Then he proceeded to lie to me about the state of my system. When I asked him to replace certain parts instead of trying to sell me in a whole new system then, all of the sudden, everything was working just fine.

He spent all of ten minutes and gouged me for a pretty significant amount of money in the process. Ironically I would have happily paid much more if he'd done what I requested. I'd also mentioned a quirk of the system that i was hoping to get diagnosed/fixed but when I mentioned it he just said weird and completely blew it off. So this company is focused on Taking Lots of Cash, but not actually doing any legitimate work. Ironically, the one thing that was replaced was installed incorrectly and I had to fix it myself. Worst $300 I've spent since I can remember.

Watch out for the questionable practices of this terrible company!!

Gina H.

8/30/2022

We have had numerous issues with our AC and I was so pleased with our technician Oscar. On his first visit he explained all the issues and what needed to be done. He also checked out our splits- which were making a lot of noise and admitted there is another technician who would know better how to fix it. He had to come several times and he showed up right when he said he would, was extremely professional and his price quote was right on target. I highly recommend using TLC with AC problems- we will use them in the future and will request Oscar.

Lu Ann R.

08/12/2016 12:00:00 SA

Our water heater recently kicked the bucket and we called up tlc that afternoon and they were here the next morning. Manuel was awesome : he explained everything in laymen's terms, including all the new ridiculous codes like having to have earthquake straps on your hot water heater. Work was professionally done, and Manuel was just an awesome guy; nice, personable. ..I felt 100% comfortable with him in my house, snd my dogs lived him to and he didn't mind all of their slobbery-love. Tlc also set up our inspection with the city...inspector was totally happy with the work...it took me longer to put my pants on than for the inspector to whip out his green tag, so you know the install was done well!

Jewel S.

9/19/2018

We are new to town. Our realtor recommended TLC bcz they have 5 stars. We have used them 3 times for various jobs. Our latest was a 2 day job to install new hot water heater and a recirculating pump and run a new line from the garage ALL the way to the sink in the kitchen which is far. It was complicated. Terence explained very thoroughly what our options were. He was speedy, knowledgable, more than competent and friendly. He and his helper cleaned up very well and made sure I (we) was happy with the job. Totally recommend.

Justin M.

09/03/2017 12:00:00 SA

Broken/Leaking water heater in the middle of our Saturday afternoon about 4 PM. The family and I had plans to go to a birthday party that meant a lot to us so obviously having a busted water heater right before we had to go was a HUGE bummer. Seemed pretty impossible that we would make it to the party, we called TLC and David Martinez picked up the call and was installing our new water heater in a matter of hours. I knew talking with David over the phone and meeting him in person he seemed like a honest, hard working professional. We let David do his thing while the family and I went to the birthday party. David texted me pictures of the finished job and asked me if I had any questions before he left our house. We got back at 9pm and new water heater was installed and working perfectly. Thank you David you saved us!

Lydia L.

10/19/2022

We had to update our electrical and get it up to code, and we had Alberto and Elijah come and do the upgrade. We were so impressed with their skills, professionalism, customer service, and kindness. They were so respectful and polite, and accommodating to our schedule. We want to highly recommend them for your electrical needs. What an amazing team. TLC is such a great company. What a gift to have such a great company for plumbing and electrical in Albuquerque. I've been happy with all the work they've done for us! Thank you TLC!

Steven A.

06/03/2017 12:00:00 SA

For years I have hired only TLC to switch back and forth from my swamp cooler to my furnace. This is because previously I hired a cheaper company to fix my furnace, and their technician was absolutely incompetent, taking over 4 hours to find out what the problem was, yet I was billed over $600 for 4.5 hours of work. I learned my lesson the hard way. TLC has highly professional and courteous people who answer the phone, which always inspires confidence, and their technicians are excellent. In fact, this past winter I thought something was wrong with my furnace, so Cody from TLC came over, and he said it wasn't something to worry about. He didn't charge me a cent! So I promised him that I would hire him when it was time to switch back to the swamp cooler - a promise I kept, and I'm very happy once again with the service.

Doug E.

09/06/2021 12:00:00 SA

Showed same day I called and fixed problem in no time. Professional and quick and affordable!

Brent P.

8/18/2017

Jason in the kinetico division gets two thumbs up. Very knowledgeable and very personable. I was in a bind and he really helped me with his knowledge and his work ethic( he was at work very early) thank you Jason.

Alex S.

09/08/2020 12:00:00 SA

Hugo called ahead of arrival, was exactly on time, was polite and personable, and explained everything in a manner I could understand and use as a homeowner to make decisions. He left the bathroom and kitchen spotless. The cost was very reasonable (more than $100 less than a local competitor), which was an added bonus, especially given TLC's high standards of work and customer service,

Rosalyn W.

2/21/2018

After purchasing our home, and settling in, we decided we needed soft water. We contacted TLC and they installed a soft water system. It was such an improvement! After several months something went bad, the system needed repair and my husband contacted TLC. After a few weeks a technician had not contacted us to set up a date for service. SO, he called TLC again. Loretta answered the phone and was extremely helpful, understanding, and polite. She scheduled a service right away. THANK YOU, LORETTA! You are beyond 'good' you're the best. I hope TLC will give you credit for all you do to keep customers happy! Bob & Rosalyn W.

Angelica O.

1/31/2023

I inherited my father's old house. He and his GF had hired TLC to install a new furnace and they had also worked on a backed up toilet a couple of times. The 2 year old furnace would not start this winter and guess what? The service or the parts were not under warranty. I hired a friend who fixed it for me for less than 50% of what TLC quoted me. Now, we're having issues with the toilet again. Work was done on it a little over a year ago. I'm not going to bother contacting them again because I guarantee the service or parts will not be under warranty. I will not be using this company ever again. It's a very poor way to run a business.

Avram L.

05/07/2021 12:00:00 SA

Close enough to start a war, All that I have is on the floor, God only knows what we're fighting for, All that I say, you always say more...TLC saved us from their competitors...following through in a timely manner to give us a quote, to switch our Swamp Cooler out for A/C. TLC's quote was a bigger better model (3.5 Ton) for our one story...it was 1 Grand/K/G Note/Rack/Grover less...We immediately approved it...The next day like clock work they switched us out. It was an all day job...we could feel the cool diff. right away. Next time I'll be braver, I'll be my own savior, Standing on my own two feet, Thanks to TLC.
Best, Avram Adele Jr.

John S.

02/05/2023 12:00:00 SA

TCL used to be a respectable and honorable business. I had used them for years. This last time I called them recently to replace my heater and they ended up recommending and selling me a heater that ended up being way too big for my house. Of course, they fooled me into buying the most expensive one and told me it would save me money! It is very noisy and cost more money to pay my gas bill! They will not refund or replace it. I also would call them to fix a toilet pipe that clogs every now and then. They have come to fix it many times, but the last time they came the plumber tried to convince me it was something else and it would cost me more money to fix. When I showed him the record of how it was fixed previously by other TLC plumbers he didn't know what to say! He fixed it the same way as the previous TLC plumbers (just simply snaked it) but he ended up wasting my time with the BS and spending the entire day at my house. At one point, he said he had to get on my roof to look at the pipes from up there? After 5 years in my house I never had any trouble with my roof before, but shortly after his roof pipe inspection I started have leak issues from my skylight that over the same bathroom he was working on. I am not saying I can prove he messed with it, but I had to end up paying a roofer $900 to fix it. Where are they hiring these guys now days? Are they ex-cons or former used car salesmen? Very unprofessional and your services have gone way downhill.

Marcy B.

7/27/2023

Screwed my friend. Doesn't understand difference in units. Terrible Customer service, unprofessional.
Never use TLC

Debi Ennis-Steven B.

7/14/2021

Days after leaving my previous one-star review, TLC came out and fixed my issue, I'm updating my review.

Bernice K.

4/14/2023

We scheduled our evaporative cooler startup with TLC for early April, on a Monday. The day of the appointment and the following day were hazardously windy and blowing in that last freeze for the year. Our technician, Alfredo, communicated often prior to our afternoon appointment and also to reschedule due to the high winds making it a hazard to be on a ladder and our roof. I had also inquired about updating the evaporative cooler thermostats and he kindly visited just to see the type of existing wiring on thermostats. Rescheduling our appointment worked out great since the next two nights would be below freezing and we were a bit nervous about running water into the cooler lines, where Alfredo agreed and suggested we reschedule to complete the work a few days later to be safe. Our technician returned first thing Friday morning at our request and Alfredo completed the maintenance within a few hours. In testing the thermostats, he recommended one be replaced due to it not working properly in monitoring the accuracy of the temperature and arranged for a call back to set up another appointment. Alfredo called first thing Monday morning and advised he would be available to come by Monday afternoon to replace our older thermostat.
Every communication with TLC is outstanding, from speaking with customer service to initiate a maintenance appointment, to being kept in the loop throughout our entire repair process with every technician we have ever had with TLC. The techs are all very respectful, very generous and knowledgeable of the work they are performing. Alfredo has amazing customer service skills and we would be glad to have him and TLC provide more maintenance for our home in the future.
Being a first time home owner since January of 2022, TLC has installed two new rooftop evaporative coolers last summer, repaired a drain clog from the water softener, done a complete overhaul of our 17yr old boiler, and updated and installed new digital thermostats for our radiant floor heating. Each occasion has been very positive and a delight in having friendly conversations with each TLC employee. Our family highly recommends TLC for any of your maintenance needs!

Diane Y.

02/10/2023 12:00:00 SA

We met TLC when we had a leak 2 days before Thanksgiving They quickly came out and fixed it ! We found out they also had a remodeling division and decided to give them a try -It was the best decision we ever made. They remodeled three bathrooms and a kitchen, the crew from estimator, Kyle supervisor Patrick and lead magician and fix it (can do anything) Ramon with a crew of others ( Hunter and a talented crew) spend the last few weeks at our home. They showed up on time every single day and they did an amazing job. Thorough clean and knowledgeable-just an amazing experience. Can't say enough good things about it.

Tony R.

8/16/2019

Outstanding work. I had a slab leak and called late in the afternoon. The two employees came in, moved furniture and pulled back the carpet to locate the leak. They had to come back the next morning to make repairs. I was working a graveyard shift at the time and I slept thru the whole process.
When they woke me up to tell me they were finished, other than the moved furniture and the carpet being pulled back ( they had to leave the concrete exposed so it could cure ) you couldn't tell that someone had jackhammered a hole in our bedroom.
Not the least expensive, but I certainly feel like I got A LOT of value for my money. I can't recommend them enough.

Yvette G.

1/30/2022

I am visiting my friend in Albuquerque when I offered to fix an outlet. (I now know not to try to fix anyway with electricity). Somehow I crossed the wires and made the ceiling lights blow..... we called TLC plumbing and utility and within 30 minutes they sent out an electrician!!!! Dakota with TLC is AMAZING and fixed the crossed wires. He is polite, helpful and a true asset to TLC. I strongly recommend this company and Dakota.

Kelli G.

7/22/2023

Didn't even answer their phone. Finally responded to yelp inquiry about a week later.

Amber W.

09/12/2019 12:00:00 SA

This company really worked for us. We had to put a new swamp cooler in, and TLC did a great job. Then we needed some GFIs installed - again, TLC came through for us. I feel their prices are reasonable, and they do a great job. I will be using them in the future.

Betti M.

6/23/2023

When I got home from work, my cooler was blowing hot air and it was 85 degrees in my house. I called TLC and Alfredo was here within 30 minutes. He diagnosed thr problem, drove to Home Depot, and 30 minutes and new cooler pads later, my house is cool again. Thanks to TLC and Alfredo for quick, efficient, and friendly service.

Cori D.

09/08/2020 12:00:00 SA

Christopher, our TLC electrician, called before coming to our house. We called early and he was here within an hour. We had a bad A/C switch that could have started a fire. Very knowledgeable and friendly service. Everything was fixed fast after a detailed quote was given. Because of the friendly service we asked about our old hot water heater and Christopher is coming back later this week to replace it. Would highly recommend this company to anyone looking for great service. Price was very fair for the speed and quality of service we received.

Christopher was back today with Cesar. They installed the new water heater today and replaced all of the water damaged wood the water heater was sitting on. They even sealed the vent on the roof to help prevent future water damage. They were very professional and did an amazing job!

Billy N.

5/26/2015

Professional, fast and reliable. They came to the rescue so many times with very competitive rates. I trust all my businesses plumbing and home plumbing to these guys.

Highly recommend. You can thank me after they've done work with you.

Tony B.

06/03/2017 12:00:00 SA

Marcos was very professional and was able to replace valve system in my shower in a reasonable amount of time and made sure everything was cleaned up well before leaving.

Melanie K.

02/10/2023 12:00:00 SA

TLC was able to offer same day service. Roy was quick to assess issue and resolve. Great customer service!

Maureen H.

09/07/2022 12:00:00 SA

Our air conditioner went out in August when it was very hot and it turned out to be an problem with our electrical circuit breaker panel. Michael from TLC came and quickly figured out what was wrong and did a great job of explaining the details of the problem to me. Michael and Daniel did a fast and thorough job installing a new electrical panel. Michael is very kind and it's obvious that he loves his job. He is the best repairman ever!!

Stephanie S.

6/14/2023

Our air conditioner stopped working. The condenser unit was freezing. I called TLC they gave me a quote to have someone come out and diagnose the issue. Alfredo Z. was our technician. He gave me an explanation of what could be the issue and found it was our motor. He ordered the part while at our house and let me know what to expect. While we were waiting for the motor he called to provide updates. He fixed the motor today and was quick and professional. Im so glad he was assigned to work on our air conditioner. We are very pleased with his professionalism and how kind and knowledgeable he was. We will go back to TLC and would recommend to others.

Katherine F.

05/08/2020 12:00:00 SA

I needed my swamp cooler turned on for the first time (new homeowner). The technician, Roy, arrived on time and walked me through everything he was doing. I have never owned a swamp cooler before, so I really appreciated his patience and willingness to answer all of my questions.
The price was very reasonable (several parts needed to be replaced) and the service took less than an hour. I would definitely hire TLC again.

Sea A.

7/30/2019

AVOID AT ALL COSTS. They came out to my aunt's house, said she had numerous leaks and gave her an estimate for over $13,000 to rip out all her plumbing and replace all pipes. One small problem - she had no leaks. Checked it over and over. Turned everything off and the meter was completely still. No water found anywhere, now weird smells. No leaks. I took detailed records and photos to prove it and even had someone from the water utility come out to verify.

Two years ago they tried to charge my grandmother $700 to install a $100 toilet (I looked up the exact model at Home Depot where they said they bought it). Both are elderly women living on their own. People who prey on the elderly are the worst kind of scum.

Jeff R.

4/21/2016

I own apartments and called TLC. They give a 2 hour window and if they miss it they will not call you. I called after the window was passed and they had know clue when a plumber would show up. I canceled and rescheduled for the next day. Same thing.

Bottom Line: If you need reliability and are trying to coordinate apartment tenants with these guys you will be disappointed.

Amanda C.

7/19/2022

Shannon came today to inspect the plumbing on a tub surround re-tile. We found a leak, he put in a new valve, and got us set up for the tiling tomorrow. We are so appreciative of his work and professionalism. Thanks, Shannon!

Bruce H.

8/21/2019

Called them this time for a leaky shower problem. This one was tricky to solve but Jack gave it a thorough check and fixed a problem that had likely been occurring since the original install a year ago. Turned out the second shower had the same problem due to the same sloppy original installation. He fixed that one, too.

Joe J.

09/03/2022 12:00:00 SA

Excellent service! My pipes got backed up and TLC came right out and fixed the issue. Excellent communication throughout the process. I appreciate how friendly the team was that came out to fix my pipes. I definitely recommend TLC.

Jeanne W.

06/03/2023 12:00:00 SA

Wagner Mechanical came out on May 11th to do a switchover. In the process, they didn't adjust the float, thereby leaving water continuously running off of the roof. I didn't realize this was happening until a few hours later. Wagner refused to come out again on that day after I contacted them several times.

In stark contrast to Wagner, TLCs technician and receptionist staff were courteous and professional. When Wagner wasn't responsive to fix a problem they had caused, TLC responded immediately, were out at my house within an hour and a half, and fixed the problem within 5 minutes. I was so thankful to have a plumbing company that has integrity, is customer-oriented and can respond to emergencies!

Juli C.

10/25/2017

We just had our heater and cooling system serviced by TLC and had a wonderful experience. The gentlemen who they sent out was hands down the best service tech we've ever dealt with. He was informative and not at all condescending when explaining our new home's systems. He walked us through what he was doing and was clear about what to expect, condition of our units etc. TLC was easy to schedule with, has excellent customer service and was affordable. They also have a great program for those with a cooler in new to good condition where you pay a yearly fee and they provide the service pads, inspection and seasonal service. We will definitely be using TLC again in the future!

Shawn B.

7/18/2022

Update to review dropped score to a 1 star from 2. The technicians came out this morning...I was not present but a family member was there. On Friday I had turned the switch off to the AC unit because the system would not cycle off. The technician went to the unit and flipped the switch back on and told my family member that was the issue. He didn't even stay to ensure that the unit was blowing cold air. He was there 3 minutes. My family member called me to explain what happened called TlC not more than 10 minutes after the guy left to explain what had happened all they could say was we will send someone out later today. Said the technician that was just there could not go back as he was going to another appt. It's 3 pm now most likely they will show up at the end of the day and knowing my luck if there is something extensive to be fixed they won't complete today so another restless night in 90 degree heat. This place has been the most frustrating place to work with.

Rich H.

2/13/2023

Stay away, took off work to make a scheduled appointment technician Called said he won't be able to make it and if he did make it they would have to charge me the after hours fees. Technician finally made it out there past the scheduled time frame and then the technician supposed to be an expert could not even tell me how to read the boiler. So we got through all this so I called Mack to make an Appointment for them to come and put in a few parts only to wait for 2 1/2 days to call back and said they weren't going to come out and do work for me, wow what a professional company

Larry W.

10/01/2018 12:00:00 SA

The company is not honest with their service and I would never use it again. We use them to service our cooler, the guy convinced my wife to buy their service contract in the spring (we will told it covers visits during the year as needed). Recently, the swamp cooler with some noise, we made a service call, they charge 102 for diagnosis. There is no way you can talk to anybody in the office. They promise to call you back, but never...

I would never use the service again.

Stacy M.

03/10/2016 12:00:00 SA

Worst experience with Jay from the Kinetico division and with the service managers in general. We purchased a high end water softener that is not working and they are giving us a hard time about fixing it even though it is under warranty. Jay insists we pay for the parts and service call even though it's still not working. He scheduled a tech to come out then calls the morning of to say he refuses to send anyone out till we pay his bill, which we were overcharged to begin with. Beware, tlc's warranty means no more than the paper it is written on. We explained that we have no problem paying a service call but please do the work and not charge us just for showing up. His ignorant and rude attitude will definitely not go unnoticed. With employees like that, and products that don't work, I am surprised they are so large. Buyer beware applies here.

Chris B.

3/18/2020

Over the past 20+ years I've had a great relationship with TLC on various home projects.
Today (3/18/20) I needed two filters for my RO water system. I called to make sure they were in stock before driving to their shop to pick them up.
Jay said they're in stock, and furthermore, TLC will bring the filters to my house without a shipping charge so that I don't have to drive all the way over there.
I'm a senior with compromised health, so for TLC to step up like this to assist me is going above and beyond in these trying times.
Thank you TLC!

Becca P.

6/19/2017

I have used TLC for over 20 years for everything repair related. Electrical, plumbing, HVAC. I have never been disappointed or felt confused/cheated by this amazing company. The employees know their craft and are fun and friendly too!

Dj A.

07/10/2018 12:00:00 SA

My wife and I needed a new evaporative cooler. The sales person was nice and gave us our options, so we purchased a Mastercool on 4/26/2018. We are overall satisfied with it. However, this past month I have noticed that the house is not cooling down as much as I would like. I inspected the mastercool but felt I needed an expert to take a look at it. Especially since we have not had it for even 90 days. Yesterday the tech, Mr. Castillo, a polite young man, came to take a look at it. I went on the roof with him and watched as he opened to top of the unit and looked at it. Within about 4-5 minutes he said everything looked fine. I thanked him and told him I just needed to make sure. Then he said he had to charge me $110 (approximately) for a diagnostic fee. I was shocked! This was NOT explained to me when I called TLC for the appointment. Had I been warned, I would NOT have had him come out. $110 for 5 minutes of only looking? This is a new purchase in excess of $3,000 and I would think that TLC would stand by their work/product and have complimentary inspections. Mr. Castillo told me that he was sorry that this was not explained to me. He said that with a preventative maintenance plan, that these types of visits would be included as would the seasonal inspections on heating and cooling products. This was ALSO not explained to me or even offered upon my purchase.

::::::::UPDATE:::::::

The day I wrote this review, TLC saw it. They called me and apologized and explained to me that I was misinformed about the diagnostic fee and that I should have never been told that there was a fee. I really appreciated that they reached out to me.

Lisa D.

6/13/2023

Jared provided excellent service. He was prompt, professional, and knowledgeable. I highly recommend him!

Tricia C.

12/09/2017 12:00:00 SA

We purchased our home in the spring and really didn't have an occasion to use our heater until recently. It was running sporadically sometimes blowing warm air sometimes just blowing air and recently because of the change in weather cold air. We call TLC during this busy time of year and they were able to get a representative to our home within a couple of days. Mind you this was not an emergency but we wanted to get it looked at ASAP. They gave us a window from 2 p.m. to 5 p.m. I followed up with them at about 3:30 and the customer service person told us that our representative would be there soon. Cody arrived at about 4 pm. He was in uniform, well groomed and very polite. He asked me a few questions about the problems were experiencing and told me what he thought might be wrong. I also told him that we forgot to mention that our swamp cooler on the roof also needed to be winterized. I asked him if I should maybe call back and have another tech do it at a different time if he didn't have time right now. He didn't hesitate to say he could help us with that as well. We have a two-story home so a very long letter is needed. He diagnosed what was wrong with our furnace within a few minutes told me what he needed to do, and that it was relatively minor. He worked on the swamp cooler first and then came back in and made some adjustments on our furnace, clean the filter, and then tested it multiple times. He also went around to various vents in our house and ensured that there was warm air blowing throughout the home. When all the work was complete he went outside and brought in his tablet or iPad (??) and wrote up an invoice. I paid via credit card. I was really afraid when he was doing all the work that the cost was going to be a lot more than I could really afford. As it turned out it was very affordable especially considering this time of year and the expertise of TLC's technicians and their quality reputation. The next time I need help with our heating or cooling or even Plumbing I won't hesitate to call TLC.

Heide P.

03/05/2017 12:00:00 SA

TLC Plumbing is top-notch: They do want they are there for at the price quoted. I have called TLC on more than one occasion. TLC is the only ones that I will call for plumbing needs!
TLC has donated time and service to ABQ biopark.

Shannell M.

3/29/2018

TLC plumbing performed some work on my parents workshop last year on the outside water spicket. Over the fall it froze and busted a pipe. My dad fell severely ill in the fall and never called them to inform them. I got ahold of them the other day to follow up on the warranty and it only had 3 days left! With my dad so sick, I was in tears when I called, trying to get things in order for my mom, upset with pressing warranty deadline.... Katy in the call center was a very sweet and compassionate and made a few calls and adjustments and got someone to come out the very next day! Their plumber Quin was very kind as well, assessed the problem and got straight to work while explaining exactly what he was doing, how it happened, and showed my the actual busted pipe which was interesting. His upbeat personality and friendly disposition was very helpful as I was an emotional wreck. After completion he said to call if there was any further problems. Their customer service goes above and beyond- would highly recommend!!

Kerri F.

1/24/2023

You lied thru your tetra about a part that EXISTS just to profit off of me. Well we got news cupcake. We found and HONEST company! You screwed me. I had to use space heaters and rack up a huge bill because we thought you were being honest and we were trying to save. Good thing we called SOMEONE ELSE!!! Lying poopsacks!!

Tammie R.

11/02/2022 12:00:00 SA

I had refrigerated air and a new heater install by TLC. Richard came to my house and gave me an estimate. He was very professional and nice. Bart and Sergio were the installation crew. The were both professional, kept everything clean, and did a great job.

Cristian C.

1/30/2017

I am very pleased with the service. Very young plumber showed up so I was a little nervous about him being able to fix the problem. Luckily he did a great job and was done within an hour.

C M.

1/24/2023

We have called on TLC for our electrical and plumbing needs. We had a toilet moved to another location because it was in an undesirable location. Also had them do electrical work with rerouting electrical lines for a bathroom renovation. Our experience has been positive each time. The people who are employed with TLC are professional and trained in their area of speciality. Thank you TLC for your commitment to integrity and excellence.

D. C.

03/11/2022 12:00:00 SA

(Thursday, March 10, 2022). Called TLC Plumbing needing to have my residential tankless water heater flushed for performance maintenance. Miss Carla was able to get me a same-day-appointment! Great! Within a couple of hours, the TLC Service Techs called me to say they were just 20-30 minutes from arriving! Cool! Let's Roll!

Lucas & Luis quickly got busy and had the job completed in about 35 minutes! They were both professional, courteous and focused on providing top-shelf customer service! The 10% Discount offered to Seniors/Veterans & Active Duty/Preventive Maintenance Customers helped, too!

Thanks, again, to Carla, Lucas & Luis for coming to the rescue! I've got TLC Plumbing & Utility on speed dial! Five Stars!

Kenneth J.

11/16/2016

My furnace failed . On a Saturday . For a number of years we called on TLC plumbing. Most recently we had some work done costing over $5000. Prior relationship. Agreed to weekend rates. ERIC showed up. Wasn't very eager. Offered repair or replacement. I said fix it. He said No, I won't do it. Gave multiple excuses. Got the impression he did not want to be there. Did not attempt to make the sale. Lost the company over $3000 dollars. See upcoming review of Affordable Service .

Greg P.

03/05/2023 12:00:00 SA

A company to stay far, far away from. Came out to look at a job (15K worth of work) I needed done.

They were more than happy to to bill me $145.00 for the visit, and to date - 5 weeks later I still do not have that estimate, even after several calls to TLC.

This place is a joke!!

Jason R.

02/09/2021 12:00:00 SA

I used these guys about four years ago to install a water softener. I already had it in place, so it only took about 30 minutes to hook it up, for which they charged about $400.

Fast forward to a couple months ago and my hot water heater blew out. I called them for a quote and it was around $1,200 just for labor. I checked around until I found an independent plumber who did it for $400.

The price gouging wasn't the biggest issue. It's that the reason the hot water heater blew out was because they improperly installed the water softener four years ago.

They should have also installed an expansion tank on the hot water heater so that it didn't try to force water back into the water softener when the valve was closed. They didn't and it stressed the metal over time until it finally gave out.

Meredith B.

07/01/2021 12:00:00 SA

These guys were an absolute god send. During a massive heat wave, our entire AC unit went down just after having a new baby. Mike, Cody and Juan all worked together to get us a solution in no time. They really explained all of the options thoroughly so we felt confident in our choice. Even though it was a big unexpected expense we felt confident in our choice because they really took the time to break everything down. We will absolutely use them again!

Dan ..

8/18/2016

About couple weeks ago my water boiler got sick due to advanced age and required surgery. I called couple local plumbing company but couldn't make it soon time.

TLC send out the technician Ben M. Since replacing the whole water boiler will cost ton of money I requested part replacement which was done same day due him remember having part at the warehouse.

But even after the surgery the boiler was still sick, it became warm enough not to scream while taking shower but not hot enough to stop family from protesting, demanding hot water. Ben stop by few days later and suggest total replacement. Since first surgery didnt save patient and spent money that I don't have much, he was willing to give discount for total bill.

I was willing to put our schedule rather quickly by squeezing in after his original schedule. On scheduled day he called couple hours before to tell us he is running late, then he called again to tell me he is on the way.

Few hours past, I still didn't hear him ringing the door bell. So I texted him again to find out if he will come by appointed day. Ben M. texted me back and said he was almost done. Found out my family member opened the door for him while I was upstairs working.

Replacement was done nicely and he took care of the city inspection for me too. Unfortunately, the city inspector forgot his appoint, which made me text Ben again and he sort out the schedule problem and the inspector came by and put the seal of approval on my brand new water tank.

Everyone has different experience wth different technicians within same company. So my rating is for Ben M. who did excellent job and provided service to take care of my water boiler problem.

Alice M.

4/27/2023

We had our spring service on our HVAC done today by TLC. Alfredo arrived early (after calling first to make sure that was okay) and did a very professional job. We have several mini-split units and compressors. He cleaned all the filters, checked for wear and tear, verified that all were working properly, and even checked the rooftop compressors for debris from the neighborhood trees. All done in 45 min! We really appreciate Alfredo's very professional work and knowing we're good to go for another toasty Albuquerque summer.

Maribeth T.

01/02/2023 12:00:00 SA

Had a blockage on a Sunday which required intervention that day. Called the answering service and call was returned quickly. Plumber was out within 90 minutes and solved the issue expeditiously. Cost was reasonable for a Sunday call.

Marie S.

7/15/2020

TLC installed a new compressor to my AC unit at my home which was only 7 years old. They never fixed the problem. They just replaced the part. So 2 year later my AC is not working again.

Rachel P.

8/28/2015

I have been reticent to address a lingering plumbing situation because of a previous experience with another diabolical / unqualified company here in town. So when I finally got up the nerve to handle it, I researched who I would use and TLC came out head and shoulders above the rest. Now I know why. They guys are UBER professional, have great communication, did a great job, didn't try to smoke and mirrors me into upsells, and they were totally competitive on pricing. TLC, you've earned a fan. Seriously. Thank you.

Joanne H.

8/30/2017

Used TLC for my AC start up in May. Although air was pushing through, it was not cooling. I called TLC and explained that the tech they sent out shared with me that he was a plumber but not very knowledgeable about AC. I asked that they send someone other than the original tech because the AC was clearly not working. I was passed off to a supervisor. I explained that my thermometer was showing 90 degrees and that my house was not cooling. He insisted that since the outside temperature was 100 degrees, I could only expect an average of 90 degrees in my home. I explained that air was blowing, but not cooling. He refused to send anyone out to check what was going on. I live on a fixed income, so I could not afford to pay another service to come out. I had to live in a sweltering hot home for two months until my brother happened to come into town and checked it for me. He found that the pump was not working at all!! Call me stupid, but I would think that should have been checked out in the first place. The tech also told me that there was a leak in a hose and needed to be replaced for an additional $100 over the cost of the general start up. I paid close too $200 for this horrible service and WILL NEVER USE TLC PLUMBING again!!!!! Save your money-use any other AC service.

Abby P.

3/30/2016

I have used TLC for many years. The last few times I've been concerned that I've been overcharged. This last time I had them out for a drain blockage. Since I was out of town I had to rely on what they told me. Tech told me that clog was a Y intersection and couldn't be cleaned out and that I needed new piping. I agreed and ended up paying $1200. I called the person who allowed them in my home. And asked her if she felt they did their best. She told me that she had told the tech that this is happened before and the front clean out drain from the yard was used to unclog the pipe the tech told her that this was not theproblem even though this is the way the pipe had been cleaned out many times in the past. I don't know how he would have known that this wasn't the problem without even attempting to clean out the pipe that way. This isn't our first bad incident with TLC, but it will be our last. We have an extended family, and will make sure no one uses them again. They may have gotten $1200 for $100 job, but they've lost much more.

Alisha B.

08/10/2023 12:00:00 SA

TLC has been amazing! They have a quick response time and have been so accommodating when things go wrong. Alfredo Zarate was so respectful, nice, and honest. I appreciate that they check in with others when doing the job and making sure that they do everything up to code and timely as possible.

Alexandra L.

7/24/2018

Wow, what a great company and a great experience! My husband and I recently bought our first home, and one of our first repairs was to have the main sewer line replaced. Needless to say, it was an expensive (for us) project! Despite the cost, we felt as if we were in good hands by TLC. Before the project took place, Kelly and Kate were wonderful to communicate with via phone and email. During the project, the guys were friendly and nice to speak to also. However, the best part is that after the project was completed, the company offered me a partial refund because as it happened the project required fewer materials and took less time than what was initially anticipated. What an honest company! I would have been none the wiser were they to have not offered the refund. For all these reasons, I highly recommend TLC Plumbing & Utility.

Ron D.

4/18/2017

So we called the old plumber and he came out. He cleaned out the blockage without having to tear up the toilet, and replace a valve as TLC was planning to do.
I'm sure these guys can be great, but I'm very glad that we got the old plumber to come fix our shower. Who knows how long it would have taken TLC to do work that wasn't necessary, and how much would we have had to pay.

R. V.

8/13/2023

TLC / Jonathan Molinar was amazing in assessing and replacing my hot water heater, and recirculator! I can't say enough about how thorough he was. He came out the very same day that I called, stabilized a leak, and then came out the next day, with a brand new water heater and all the parts. He also replaced the board underneath that had gotten wet and soggy. He was so nice and polite. TLC and Jonathan are my new favorite plumbers. I'm going to call them for all future plumbing needs. I've used other plumbing companies in the past and none of them even come close to the great service I got with Jonathan and TLC.

Frank E.

10/15/2016

A fabulous job. Travis was an exceptional young man. We will do business with you (hopefully Travis) again. Thanks! Got our cooler fixed the day we called.

Check that: TLC plumbing. I want our money back from your half-assed work. Cancel our shut down contract. HE DID NOT SECURE THE PANEL AND IT RATTLES. GAPS. HE COULD HAVE TOLD US THE PANEL DIDNT FIT BUT NOOOO HE JUST SLAPPED IT TOGETHER. DO. NOT. COME. BACK!!

A man called when we were gone 'to make it right.' I was in Socorro, wife called back, never got a call back. To be continued...

Jim F.

4/25/2022

TLC converted our heating and cooling from a swamp cooler to a new furnace and refrigerated air system. They sent skilled professionals Cliff, Jonathan and Diego who performed the conversion in a short time with great results.

Sherry P.

7/29/2023

TLC installed a HVAC system at my home yesterday. Jose, Chase and Carlos worked all day and into the evening to get it up and running. They addressed all my concerns with patience, kindness, professionalism and competence which only comes from a company who truly cares about its customers. Thank you guys!

Donna F.

09/04/2019 12:00:00 SA

Had a Great Experience with them. Lawrence Sanchez came out on Labor Day to fix a leak in our irrigation system. He was able to turn it off and have Rudy Melendrez, The Expert in Irrigation Systems come the next day to see what needed to be done. Rudy came on time, looked it over and gave me 2 choices on how to fix it. We decided and they are coming out on Thursday to install a new part. Fast Call Back Time, Knowledgeable, Courteous, Answered All My Questions and Friendly! Tomorrow is the installation, will Get Back with Another Update! So Far All Going Well.

Christina R.

7/28/2018

My evaporative cooler went out so I scheduled TLC to come out for a diagnostic on a Monday morning...no one showed up, no one called, and there was ZERO follow up from the company.

Susan B.

1/31/2016

Heroic service. Just about everything that could go wrong did. The water heater input pipe breaks the night before New Years eve. The road to my house in the mountains is impassable to the TLC truck because of snow. And, inexplicably, the water from my well to the broken pipe keeps flowing despite the main valve being shut and the breaker off and all other water in the house is off. Steve took it all in stride. After my four-wheel drive slid off the road when I drove to get him, he just packed his tools in a bucket and trekked through a foot of snow up and down the steep hill to my house. Because of the flowing water he couldn't immediately fix the pipe but was able to cap it off so water to the rest of the house could be restored until he could get a special part that would allow him to deal with the flowing water situation. He came back on New Year's eve, again trekking up and down the hill in the snow and fixed the pipe. It cost a fortune because of the after hours and holiday charge but Steve was such a good-natured a skilled professional I know the work was done right. He dealt with this unique, even mysterious, plumbing situation resourcefully. I was also really impressed when he talked about what a great company TLC is to work for. Clearly, when a company treats its employees right that will be reflected as quality work and, in this case, heroic customer service. I highly recommend this company.

Joselyn P.

3/30/2023

We had a new heater and air conditioner installed (converted from a master cool). The service we received from the estimate experience with Dan to the completed installation with Carlos R. and Jose was exceptional. The electrical team did a wonderful job as well. Thank you so much!! J & C

Steven Harris ..

8/14/2023

The technician was on time, thorough, and provided quality service.

Bruce E.

6/29/2017

The responded to a call from me, came after hours, didn't contact the apartment I requested, didn't do the work I requested and invoiced me for their visit. When I challenged the invoice they said they'd look into it, they called me a few weeks later and threatened to place a lien on my property if I didn't pay the invoice. I submitted a BBB complaint and they haven't responded to it in the last two weeks, but are still contacting me demanding payment when I can't identify that a service was actually performed.
I received a call and email from an employee yesterday that they are still trying to collect on the outstanding invoice. This morning I received a response from the BBB that they were cancelling the charges and clearing the account. So it appears the employees are not aware of what management is doing.

sarah W.

10/26/2019

I had a planned appt and unplanned appt with TLC in the last 24hrs. Both were definitely 5 star.

I had an arranged appt with a tech to walk me through the maintenance on my water softener in my new home. Rob D was wonderful and did a great job walking me through everything. He was never condescending and was a pleasure to work with.

After that, I had a water line to my evaporative cooler break that evening because I'm new to NM and didn't winterize it in time. I called TLC and they sent out Adam to help me. He was wonderful getting everything contained. And then he came out the next day and winterized my units.

Both experiences and techs were great. I would definitely recommend this business.

Scott W.

9/29/2022

UPDATE: I was contacted by TLC after they read my Yelp review. They sent 2 managers out to review the work and then had the crews come back and repair/finish the work satisfactorily. I've upgraded from 1 to 3 stars. They would have easily gotten a 4, possible 5 star if they had only done that work to begin with. Hopefully going forward they can satisfy the customer on the first shot for the best reviews.

EARLIER: For the price, I expected better workmanship. As a former remodeling contractor I am well aware of the quirks of construction. This company may be okay for a single need, but DON'T use them for a larger remodeling project! Thankfully I work from the home so I could be there to coordinate all the crews as there was no point person for the multiple disciplines (electric, HVAC and plumbing) and they definitely do not communicate to each other or the head office. I give credit to the sales person for keeping me in the loop and attempt to have the communication lines working, but he was the only one that made an attempt.
While the crews were all respectful, the workmanship is geared more towards commercial work, not residential, which needs more finesse. I needed to lead the electrical crew how to run lines so they were somewhat hidden and not laying on the sidewalks and to prevent additional metal pipe runs across the roof. On the inside they just mount to the walls, even though all the studs were exposed so could have run lines INSIDE the walls. There was no attempt to make the work area look clean, leaving wires and mounts hanging from the eves. Penetrations were left unsealed so insects are able to nest in the eves. Definitely no extra effort from the workers to get recognized for kudos.
Clean up was decent where an average person would see it, but roof cleanup was not great and behind the walls work was messy. Also had to figure out who to call to have workers back out 5 times for roof leaks that finally got repaired. The company wasn't even communicating well enough to get that accomplished without help.
Keep looking for your home remodel jobs...

Franki B.

4/26/2023

We recently had TLC convert our evaporative cooling to 2 AC units on our home. Carlos, Jose as well as Richard and Dakoda and their crews worked so quickly, efficiently, and competently. They were always on time and we were very pleased with their work. It was worth the cost for a job well done. Would definitely recommend these crews to anyone!

Joop V.

9/16/2021

I honestly didn't even think of reaching out to TLC Plumbing & Utility when my tenants reported the electricity to the whole home that I was renting out was completely down..and..on the worst timing possible..a Sunday evening when noone else seemed to be working!

After confirming with PNM that it wasn't an issue on the provider's end, I reached and and left a message to some vendors. Most (to my experience thus far with ABQ vendors) rarely returned your calls! Some that did was very coarse with their replies and seemed annoyed that I reached out on a Sunday (even though their hours listed that they operated on Sunday!). When I called TLC, however, my experience was significantly different..and in a positive way. TLC's operator was prompt to take my call, provide me with details, was honest with pricing given the timing of the call, and what to expect next...and soon enough within an hour, I was in touch with Alberto who was able to stop by the home and updated me with what went wrong with the electricity set up at the home. I was thankful Alberto was able to provide quick, short term and long term solutions for my tenants (with warranties until they come to help fix/install the new set up if the electricity was to completely go out again, too!).

The experience has been very prompt and polite...and I was honestly impressed with their efficiencies and their honesty. True, the last min service call to do short term fix to restore electricity/power at my home could have been slightly cheaper, but it was understandingly more expensive because of the timing/urgency of the call. Their long term solution fix was in a range that I was expecting (given I had been researching a bit about what needed to be done of the home anyways!).

Overall, I'm very satisfied with their honest, open communications and promptness + efficiencies to provide the service I needed. They are already on top of things to request permit to work on my long term solution and I can't wait to get the long term fix in place, already trusting that the technician knew what he was doing as well.

U. K.

11/02/2017 12:00:00 SA

Honest, helpful and knowledgeable. I have learned my lesson regarding lesser plumbing companies. TLC always comes through with great employees from the initial phone call to the finished job.

Allan S.

05/10/2018 12:00:00 SA

Caveat emptor - last minute additional fees, unwanted services added, arm-twisting, and the sales agent not paying attention are what I experienced when I tried to use them.

I had called for a quote on a replacement evaporative air conditioner and relieved a quote for $2900. Each time I spoke with Mr. Robles, the sales agent I was working with, I specified the unusual pitch of my roof as well as the need to repair the flashing around the existing unit.
When the day of installation came neither of the techs were aware of these things. When they called in what they needed to do, the quote went from $2900 to over $4000.

While this is an unfortunate mistake on their part, it's not why I am rating them at 2 stars.

This low rating is for the arm-twisting that the sales agent did, as well as the unnecessary services that were added to the initial quote.

When I said I needed a day to think about the additional cost the techs, who had already taken the old broken unit off, offered to just take the unit with them. I agreed to this, thinking that this was a win/win as I didn't want the unit anyway and this way they wouldn't have to waste time hauling that thing back up on the roof.
An hour later when on the phone with Mr. Robles, he said that the fee to have them take the AC was going to be over $200, but IF I continued on with the project it would just be considered part of the original quote.

Now I could see where a small disposal fee would be reasonable but not $200. Not when it was the failure of the sales agent to take into account what I was telling him. To have him use that fee as leverage to continue on with a project whose cost just skyrocketed was enraging. Regretfully I didn't have the presence of mind to just tell Robles to have the techs turn around and put the AC back up on my roof.

Last but not least, even though I had been asking for an itemized invoice of services, it was only after this incident that I finally received it. And it was padded out with services in there that I did not request, such as annual service contracts and a digital thermostat. Neither of which was discussed with me during my request for quote.

For all of this, TLC has lost my trust in them.

Michele G.

12/27/2019

We had our renter discover a leak in our bathroom and we had to work with their representative, Chris Rael, over the phone and through video to resolve the leak. He was very professional and patient with us trying to figure out where the leak might be coming from. The service was quick (made the appointment yesterday), friendly and very thorough. Being out of state we were worried what would happen and Chris put us at ease and got the job completed for us and our renter. We will use them again! Thank you TLC!!

H C.

8/27/2019

TLC seems be OK for inside plumbing. Bad experience for outside plumbing repair related to sprinkler system. They fixed an outside leak but badly compromised the attached watering system. 2nd time they came on other outside repair, the first crew could not get it repaired correctly. After having several weeks of watering problems called Anytime Sprinklers to get job done right. $400 wasted at TLC in addition to lawn damage.

Scott P.

07/10/2022 12:00:00 SA

*****

A perfect example of how to run a service business!

We had a water emergency at 11pm on a Friday night this week. A water line which feeds a toilet fill tank burst, and the wall shutoff valve failed to stop incoming water at the wall, because the valve was stripped.

I called Academy Plumbing's emergency 24 hour phone number which was forwarded to a tech (a joke) who dumped me to voice mail 5x in a row, without picking up. Then Whitehorse Plumbing's 24 hour emergency line just rang over-and-over with nobody picking up their 24 hour service line. Careless and inexcusable, in my opinion - not an indicator of a quality company.

Then I called TLC.

First ring was answered by the answering service. They indicated I'd get a call from Stevie in dispatch. This call came five minutes later when Stevie clarified the problem, and told me she'd have someone there in 20 mins or less. She explained the pricing / fees and I booked the service.

Two techs arrived (Joe Goris, Mr Judocus) in separate trucks about 18 mins later; both techs were professional, polite and did the work to contain the water and replace the interior float parts, the braided water line and faulty water shut off valve at the wall.

I cannot say enough good things about this company.

Professional, efficient, and a customer centric attitude of we are here to fix your problem.

Impressive.

I was very happy TLC that night, and I wasn't concerned about the invoice. When they finished, Joe handed me the bill, and said we know you both just moved in, so we wanted to give you a break on the bill. Welcome to Albuquerque and we hope we see you again.

In my mind - that's how you build customer loyalty. Every single employee represents your company every single day. In our experience - every point-of-contact with TLC felt like we were valued and appreciated as a customer.

I'd be proud to own this operation.

A 24 hour coverage system in place with processes and procedures, a responsible and professional crew, plus a staff who take ownership of the daily business operation. Like a small time plumber might - who cares about a long term relationship with a new customer.

A business you can count on when you need them ... unlike the other plumbing outfits who advertise 24 hour service - but don't deliver on their promise.

I'm not sure how to improve upon the TLC service - they are a 10 / 10 I'm my book!

I'm impressed and happy to work with TLC in the future

.

Bethany C.

7/20/2011

Had TLC inspect my plumbing prior to purchas of the house. The guy said he always has to recommend you install cleanouts but then said I really didn't need them. He told me the sewer was clear, even gave me a video which I reviewed 3 months later when I had a backup. I called TLC again, explained to them calmly what was going on. The lady told me they'd be happy to send someone out but it would be full price. The guarantee on the inspection only lasted 30 days! I told her help me help you keep me as a customer trying to be reasonable, but trying to get them to budge a little. I am always happy to reward resonable companies with my loyalty. Finally she told me it sounds like you've already decided to go with someone else. You're right lady, I have.
It's 6 months later and I'm having the same problem. Will I be calling TLC for help? Never.

Tiffany D.

5/30/2023

I was very happy with my experience with TLC, they had a technician to my house within 25 minutes of me calling to ask for service. Rick was knowledgeable and professional. He explained everything to me in detail so I was aware of what he would be doing and what to expect. He was able to solve my problem (no hot water from my tankless water heater). He also showed me the process he used to fix the issue so that if it happens again I can fix it myself. I thought that was awesome. It shows that they value the customer above all else. I will be calling TLC with all my future plumbing needs.

Jeanie M.

12/07/2017 12:00:00 SA

TLC inspected our home and did a fair job. However, there was an issue with the thermostat. For some bizarre reason, there were buttons missing from the thermostat, which TLC noted in the report. When we attempted to turn on the heat, there was no way to get the heat on as there were no buttons to do so. While the button issue was mentioned in the report, it was also indicated that the heat was working. How did they test it if the heat could not be turned on? I had another company come to fix the thermostat as I no longer trusted TLC and when I asked the other company how they could test the heat without buttons, they said they didn't know. It sounds like the heat wasn't tested.

Also, the furnace inducer was given a passing grade. When the new company I hired came to work on the system discussed the issue, they informed me that the inducer was making abnormal sounds and I should keep an eye on that. It made a weird screechy noise. Yikes.

Further, TLC made no mention of the fireplace insert fan not being operational. The new company caught it though. We waited for 10 minutes and the fan never came on.

The electrical system was inspected, as well. TLC did indicate that the fans worked, however, apparently there is no switch to shut off the fan. There is a remote, but it has never worked. So that's pretty annoying.

Had they identified these issues prior to the house purchase, I could have saved a significant amount of money.

Staff were friendly. Not the receptionist, though. I called in an attempt to resolve the first problem I came across, and she was rude.

The upside is, I found another company who seems to get the work done right.

Paul C.

1/13/2019

So after a group of penguins who had been hiding in a spare room came forward to complain about how cold the house was, we decided to get quotes on our civil war era HVAC system. TLC was the second company we called after the first seemed to not be familiar with the concept of parts v labor. Brian Richards and one of his colleagues arrived right on time to give our old system its last rites. I was provided with an exact quote, which was less than the parts/labor deficient company; a date for instillation that was just a few days away and off to the races we were. Finished it the same day, left no mess behind and were very courteous.
When I do something about my revolutionary war era toilets, I'll be calling TLC again.

Eric G.

12/18/2022

Do not call TLC unless you want your house destroyed. I had a leaky outdoor spigot that I call them about so that it could be done the right way. They ended up causing a leak under the foundation and not guaranteeing the work that they said was going to be guaranteed. We are completely without water, and we have no idea when we are going to have water again.

David D.

8/28/2021

We had the worst experience when TLC sent Christopher R Rendon to replace our blower motor. First he was late to replace it and lied that the motor hadn't come in, when I know for a fact that Trane here in albuquerque have them in stock. He was very rude and charged us 63 dollars to replace the starting capacitor on the motor, but he couldn't show me the old part, so we don't know if he really changed it, which he was suppose too. He is a lier and I would not trust him to change a light bulb. I do not want him here again, I think he has personal problems and the worst service person I have ever met. If you are smart, I would request anybody but him.

Lisa D.

01/02/2018 12:00:00 SA

Way over priced. The price of a minor repair for a clogged sink and pipe replacement jumped from $400 to $750 then I was ultimately billed $950 with no explanation for the increase. I have used them for years knowing they charge slightly more than competitors because I thought they were reliable. Recently I have had scheduling issues as well and the unreasonable pricing. I will never use TLC again.

D A.

4/15/2022

Elijah came *early*!!! and assured me my heater is okie dokie, turned it off, and I let him know I'll be calling again when the heater needs to be turned on to be sure all is still well. Thanks TLC! You've since earned the name. Happy Easter everyone!

Erika V.

08/12/2018 12:00:00 SA

Professional and exceptional service provided by James C. and Lukas R. when they came to work on my Aquatherm.

It's been a little while since we had any maintenance done, so we ended up giving TLC a call. James called 30 minutes prior to his arrival to lemme know he was on his way, which is greatly appreciated since my doggos tend to get rowdy with the doorbell going off. Very polite, very professional and took the time to explain what he was doing & how the Aquatherm system works compared to other cooling systems - pardon the pun, but, that was cool of him. After he was all done with his maintenance check, he went over his findings, his suggestions and ended up making a follow up appointment for the unit since it needed some more love. A week later, Lukas came out, also gave me courtesy call when he was rolling my way, and got right to work. Very, very sharp & polite guy. As part of James recommendations, Lukas switched out the thermostat to one that's better suited for these types of units, cleaned out the furnace and got it running like a boss. He even sprayed some lovely lemon scent in there so it was disbursed throughout the houses vent system.

If you haven't gathered where this review is going, I highly recommended using TLC Plumbing. As someone who has personally worked for other HVAC companies around the 505, these guys get the thumbs up.

Liz S.

02/07/2016 12:00:00 SA

Victor was awesome! We'd been dealing with another company who has not fixed our furnace after two visits. Victor came by within a few hours of our initial call and had our hear working in less than an hour! It turns out it was just a dirty sensor, but the other company hadn't been able to figure that out.

I will definitely be calling TLC for all my future needs!

Kris T.

06/07/2023 12:00:00 SA

I use my house as a Vrbo and keeping everything clean and comfortable is so important. My air conditioner went out right before a new guest was due to arrive and TLC delivered prompt emergency response! Carlos Ramirez was nothing short of amazing with his diagnostic skill and kind, personable interaction with me. He pinpointed the problem and worked several hours to get the job done before my new guests arrived. I am so grateful for his expertise. The house is ready and my guests will be comfortable!

K B.

10/01/2016 12:00:00 SA

They don't need your business; they're too busy. The appointments appear to be way overbooked, even for repair jobs. They arrived so late to a scheduled residential repair job, the parts supplier they exclusively use was closed! The repair wasn't addressed at all; they then couldn't reschedule until 5 days later!! Really? They left me with a still-leaking faucet, even though they were responsible for arriving 4 hrs late! The next plumber they send 5 days later would start all over again.....a wasted afternoon...no repair done.....very aggravating.

Kymberly A.

7/26/2023

We had been deciding for a few years to get a central air unit put in, and seeing the condition of our swamp cooler this summer when we opened it, we knew it needed to be done. After getting several quotes, TLC came in as the best for our money. Bless their hearts coming out and working in 100-degree heat, making sure we were going to be comfortable. There was a slight issue with the pump for condincation and we called Carlos at 8PM and he talked my husband through how to fix the problem for the night so that we didn't have to go through the night without AC. Huge thanks to Jose and Carlos for all they did. Highly recommend them.

Sam D.

10/26/2020

Bordering on criminal behavior! They came out to look at our firebox. They said there was a hole in it and needed replacement. Proposal was $2500. Our brother is in the trades. He came out and looked at it. The hole they pointed to was just a dirt smudge which he removed with his finger.

They attempted to hijack us for $2500. Call them at your own risk. f

Michele L.

11/15/2019

I know people say TLC is pricey and they prefer to use small, independent outfits, but it has been my experience that those independent outfits are unreliable. They're often late, if they even show up at all. After the last fiasco, I started calling TLC and they have since done several repairs for me. They are courteous, professional, helpful and have always gone above and beyond to make sure the job is done right before they leave my house. The schedulers are polite and work with me to make sure I have an appointment that fits my schedule. And best of all, the technicians SHOW UP WHEN THEY SAY THEY WILL SHOW UP. I will always call TLC for my plumbing, heating and A/C issues.

Jessica N.

07/01/2015 12:00:00 SA

Great company- timely, professional and stands by their work. Joe W. Was actually early to start the job today of converting to refrigerated air- worked hard all day and now the house is wonderfully cool.

Absolutely a fantastic experience!

Carl M.

05/06/2022 12:00:00 SA

I had multiple visits and promises from TLC to I stall a recirculating pump for my hot water. They repeatedly failed to keep appointments and, despite 3 visits and many more calls, never provided the estimate. I'll never go to them for anything again.

Stephen P.

01/08/2018 12:00:00 SA

Our unwelcome Christmas present this year was a leak somewhere in our waterlines. The TLC leak detective (Jeff) came the day after we called and did a thorough testing that localized the leak about 30 feet from the street, well before pipes entered the house. (Thankfully!) He marked the spot and scheduled two workmen just a few days later. Jack and Mario showed up on time and rapidly dug out around the leaking pipe, repaired it, and re-buried it. The fix took less time than expected, and the final bill was $700 less than the initial estimate. We were extremely impressed with TLC, its workmen, and support staff. We strongly recommend TLC for finding and repairing leaks in your plumbing.

Shannon L.

02/06/2023 12:00:00 SA

I had tons of work done by TLC a while back. The work was completed satisfactorily, but I had a few issues. First, after convincing me to buy a circulating pump for my water heater, and did not explain that it would cause my cold water to come out warm, so now I wait as long for actual cold water just like I used to wait for warm. I regret following their advice on the purchase. Also, I was very unhappy that they would not give me instructions on how to set the timer, even after I contacted them several times. I ended up finding a Youtube video to help me. Secondly, I had an outdoor spigot that was leaking quite a bit. I was told it didn't leak, I had just failed to shut it off properly. It continued to drip until today when another plumber fixed it for me. Lastly, they told me they would give me an estimate to finish a bathroom that was only partially finished when the house was built. They never gave me that estimate, which turned out to be good, since I was not thrilled with their customer service, especially after having thousands of dollars worth of repairs and upgrades. I only finally decided to write this review because I saw how quickly and easily the team from #1 Plumbing fixed the leaky spigot. I wish I had started with them and not TLC...

Sara S.

7/17/2023

We needed a new swamp cooler for the 105 degree temperatures. TLC scheduled us really fast!
Jose Z. And Carlos R. did a great job--they were very professional and worked quickly, then took the time to explain the new controls to us. Now we're enjoying the cool air---thanks TLC!

Heather S.

07/10/2020 12:00:00 SA

I wasn't going to use TLC ever again because I had a bad experience once, but the other plumbing company we were using closed. TLC was the only place I called who was able to get someone out the same day - we had a minor emergency after a pipe in our yard cracked and started a small lake.
I'm glad I decided to give them another shot! Marcus Chavez was so kind and helpful, and worked in the heat for two hours to get the issue resolved. He showed me the problem and explained what happened, and was so professional about it. He even smoothed out the dirt over the area where the lake was even though it was so hot and that wasn't really a part of his job. He fixed a separate leak inside our house as well. He really changed my opinion of this company.

Alex A.

5/22/2020

I just wanted to say thanks guys for quoting a customer $4,000 for a new swamp cooler!

Because of that I was able to fix your potential customers A/C.

Your tech told her that she needed a new swamp cooler because it had A big hole and didn't hook it up because of the hole.

Turns out the hole was above the waterline anyways and didn't affect how the cooler works.

I patched it up anyways and turned on the customers cooler.
It's not okay to CON people and tell them they need a new $4,000 cooler when in fact they don't.

Stephanie M.

9/21/2016

I have used them for years for my rental properties. We never really had a problem when dealing with them - they appear courteous, show up on time, etc. However, they were servicing a few of my swamp coolers on high roofs for several seasons. One changeover they could not fit us in so I called another company. That company went up on the roof and informed me that the swamp cooler looked like it hadn't been serviced in years. He took pictures and showed me. I can only assume that they were going up there and taking a break? I never climbed up there myself to check their work. Another units motor went out right after the year window. It was used for less than a whole season and then needed to be replaced? That's crazy! Lesson learned but won't be using this company again.

Howie K.

7/14/2017

TLC is that company I keep calling last. This has nothing to do with their professionalism, timeliness or availability, it has everything to do with cost. In this age of the Little Guy competing against established large companies, it's often easy to find a cut rate plumber on the internets (including this site) who will charge half and git 'er done reasonably well. But when it comes to serious service issues -- like the busted hot water valve running in the laundry room last Saturday -- I'm going to call TLC. Last. Because I called two cut rate people first. On a Saturday. No one answered. TLC did.

And as usual, TLC had someone on hand, who charged a hefty additional fee to help out on a Saturday. And that's certainly reasonable. The guy that did the job contacted me when he was en route, he replaced the faucets with high quality equipment, and I liked his attitude. I've now used TLC three times, all emergencies, and the company is simply spot-on. And yeah, I'll probably continue to call 'em last, but that's just 'cause I'm clearly a cheapskate who still hasn't figured out that when you call a cut rate Little Guy to do the work, he'll likely install a cheap-o faucet that will break a few years down the line, on a Saturday, and it'll cost ya an arm and a leg for the repair.

Scott J.

1/21/2016

Jason just completed a faucet replacement and air gap addition to my sister in law's kitchen. He was professional and courteous with excellent plumbing skills. We are very pleased with the results and highly recommend the company for their prompt response and excellent service.

Shayla P.

11/29/2018

I had a very positive experience with tlc! Professional, early and I learned a lot from their plumber. Very grateful.

Brian R.

5/19/2012

I took 3 hours off from work for an appointment from 2:00-5:00 PM. At 6:00 PM no one had showed up so I called them and was told a service technician was on the way. Not! They never showed up. The next morning TLC called to reschedule and never bothered to apologize for the missed appointment. No idea how the repair would have been, but customer service is a zero!

Holly E.

12/03/2020 12:00:00 SA

My whole project (new furnace and new hot water tank) was done with speed, efficiency and good humor! I appreciate TLC's professionalism- they came on schedule and did really fine work and all the guys were easy to deal with: from estimating to installing.

Jennie W.

05/11/2017 12:00:00 SA

So I don't even get any of these bad reviews and I can not even take the time to read them! My MIL first called them for a leak we supposedly had that the water company was wrong about. We also needed to replace one of our swamp coolers so she called them back out since they were so awesome the first time. At first we did not hear anything and she called to check in and this awesome guy Travis came out and told us what we could and he even got up on the roof when a storm was rolling in which I personally thought was nuts. He was very knowledgeable and was able to explain to her what the options were in a way that she was totally able to understand! So we decided to go with them and also have them open up and get our other two started! They got here at 9 am and worked for 10 hrs doing all that and they also fixed things to be for functional and safer if there was ever a leak so it would not happen in our house. Their patience and willingness to explain anything she did not get and show us whatever we wanted to understand was amazing and their ability to deal with change when she realized she wanted something different was admirable. I really want to say with the quality of their work and the amazing people they employ to provide amazing customer service will def make us customers for life. Every employee they had her was sharp, knew what they were doing, super friendly, accommodating, funny and in general all around great people. We are def ready for summer thanks to these amazing guys!

Karen A.

6/22/2021

Levi is the dude! I have cool air now and that has made me feel better. He came back and worked until he got it right. I can now focus on my next goal which is to clean up my house and get 3 roommates. Because I live near the base I would like the roommates to be former homeless women vets and we have a great community here that supports that.

Levi, you have no idea how much you helped me and other people you don't even know.

Thanks Karen

Catherine F.

4/23/2021

I usually have no issues with them. This time, I got an email confirming my phone call to have plumbers come on a certain date. They did not show up, so I called the office. They said it was for the following Monday, even though I had an email confirming today. Really not convenient when you've moved everything around not only in the house but in your schedule to accommodate them when it's their mistake.

Heather C.

06/03/2022 12:00:00 SA

Zion from TLC came to our apartment today to fix a plumbing issue after our maintenance team determined it was past the point where they could fix it and man, we are so glad they called him. He was extremely professional, friendly, and knowledgeable. He ended up coming at 5 pm on a Friday and saw it was going to be quite the undertaking, but that didn't phase him at all! He ended up staying until it was finished, which ended up being close to 6 pm! We were so impressed that he stayed so late and was still so kind to us. Once he left, we were actually able to take a shower after being limited to baths for a week! We are so thankful for Zion and will remember this experience in the future when we need a plumber as homeowners. Thank you!

Jean-charles M.

3/14/2023

We had a need for two faucets repairs in our house and called TLC who were very prompt and send MR Shannon to service us . We were very pleased with his work and craftsmen ship .I highly recommend him . JC

Terrance C.

03/02/2016 12:00:00 SA

My furnace wasn't working properly sometime between Sunday night and Monday morning. I have 13 month old twins and was worried about them being to cold so I called TLC. Spoke to a woman at 10:04am and she scheduled me an anytime appointment for the day telling me someone would give me a call when they we're available. At 10:17am I received a call from a Tech, he was already on the way to my house and was there by 10:35am. Cleaned and serviced my furnace, spent a hour there making sure it was working properly. TLC you ROCK!!!!!

Charles A.

10/08/2020 12:00:00 SA

We had a bathroom remodeled. It's a small bathroom but regardless they did an amazing job. Professional, clean, courteous... Couldn't ask for much more, but wait, their quote was half the price of one of the big box stores. I only wished they did kitchen remodels!
Thanks TLC Plumbing & Utility. If I ever need any plumbing services I'll be calling!

J C.

04/03/2021 12:00:00 SA

I've used TLC a couple of times. They're very expensive. TLC offers remodeling services so I asked for a quote to replace a bathroom vanity top, a toilet and to install 500 sq ft of luxury vinyl tile. TLC quoted me $8,900....just for labor. I was purchasing the countertop, toilet and flooring separate from their quote.

My recommendation to TLC is to be upfront with your customers. If the job is too small for you, just say so. It's insulting to be given such an outrageous figure to complete such a small job.

Elizabeth V.

3/26/2023

Would like to thank Michael Barger who came by our house this past Thursday regarding giving us an estimate concerning electrical work. He was very helpful, knowledgeable, and pleasant. Also efficient, and professional. My husband and I are very impressed with him. He represents his company well.

Misty S.

7/23/2023

My AC recently went out and it was after hours so thank goodness for TLC's 24 hour service. Not only were they super quick to respond but I got lucky with having them send Alfredo. Alfredo was so professional and tested out several things before discovering it was my condensate pump. He was so patient and kind and I was thankful for his help especially in this heat and at such a late hour. He fixed the issue and my AC was running within minutes of the fix. HUGE thanks to Alfredo and his amazing customer service and expertise!

Brittany L.

5/18/2022

We hired TLC to repair an irrigation leak in our backyard. The first technicians that came out provided great service. They provided a quote before even leaving the property. A few weeks later we discovered water pooling in the same area. One of the technicians came back out and found that there was now a leak further back in the same line, but not what they had fixed initially so it would be a whole new charge. We scheduled for a technician to come out and do a leak detection on 05/16. On 05/16 we requested a quote and did not receive one. On 05/17 when the technician called to let me know he was on his way to fix the leak, he said he would have a quote to me before arriving to my residence. He then called back and said The job starts around $700 and will stay around there as long as there aren't bigger issues we run into.
I still never received a quote. When he finished up, he provided an invoice for $1494!
I inquired why it almost doubled and he stated that the price was so high because he had to dig. That the repair alone (capping off an irrigation line) itself was $700. He admitted that had I dug the hole myself, it wouldn't have costed so much.
We had a similar job done on 04/05 which required them to dig in the same space as indicated on the invoice, 3x3x3, and repair the leak. That whole job cost $781.02
I feel that TLC is inconsistent in their pricing. I called to request to speak with a manager specifically and instead got a call back from the technician. I also inquired about the pricing guideline and was told that there is a pricing book but the woman I spoke with did not have access to it.
I don't feel as if my experience with TLC lines up with their values as listed on their website.

Sheila H.

10/07/2020 12:00:00 SA

After a nine hour drive to get home to Albuquerque, we found our water heater leaking. TLC to the rescue. Our technicians Ben and Peter arrived around 6 PM. It was determined the entire water heater needed to be replaced. They left and got a new unit and began to install it. Then it was discovered the pump also needed replacing. They procured that and continued with the installation. It was 10 PM when they finished. Being without water overnight would not have been impossible, but after a long journey we are so appreciative to TLC for working after hours to get it done. A huge shout out to Ben and Peter and the TLC team for your professionalism and dedication to solving your customers needs quickly.
I highly recommend them for your plumbing needs.

Francisco M.

6/18/2018

TLC replaced the sewer line from our house to the street. We liked that they were reasonably priced and Robert with their small utilities division was very helpful in the quoting process. The workmanship was excellent and everyone who came to our home was very courteous and attentive.
We didn't like dealing with the scheduling department or accounting. We had the work done the Friday before Memorial Day, which was 8-9 days after the permits had been completed, only after I insisted that we needed the work done as soon as possible. The scheduler, whose name I missed, told me he probably couldn't get a city inspector that friday. The inspector was on site the day of the job though. He also said the asphalt crews only work until 2 on fridays, but the asphalt truck showed up at 3 and it was the same workers doing the plumbing that patched our street.
Then our crew couldn't contact the main office after completing the work to accept our payment. We suggest the field crews have a method of receiving payment on their tablets like R&R Plumbing does, especially after the ordeal we had getting through to the accounting department. After 4 days of no follow up from TLC, my wife had to call the office several days in a row before someone finally contacted her for payment.
Although I loved their plumbing crew and the job they did, I would be hesitant to used them again based on our office interactions.

Larry R.

5/15/2018

Credit where credit is due. After a couple phone calls and this review, TLC did make a decent attempt to make it right. Final cost to me was adjusted in a very fair way. No doubt they pay attention and try to make it right. Satisfied!

Kristin V.

4/24/2023

This is the second time we've had to have TLC up for our new house; the first time for a flooded toilet and the second time for a chronic leaking faucet. Each time the gentlemen were prompt, kind, and courteous. They quickly diagnosed the problem each time. Pricing was reasonable and appropriate. Excellent service all around.

Betty S.

9/30/2015

Emergency Sunday call - $357.00 to replace wax seal on toilet. Return call to finish up ... NO SHOW NO CALL! Received a nice I'm sorry from scheduler.

Don W.

4/28/2021

Called at 8AM and the left me hanging with a water leak until 9PM. Scumbags. Didn't even offer to help fix the leak. Just got the it's too late to buy what we need. Then I got a phone call telling me that they didn't feel like helping me. Went a week without water because of these scumbags and lazy plumbers. Go with Wrightflow Plumbing, they actually get things fixed.

Nancie F.

5/15/2016

I had never used a plumber before and I called TLC after reading many positive reviews. Unfortunately, after this experience I probably would not call one again. The plumber, who arrived with his helper , was pleasant enough but clearly had no interest in doing any physical work. My local water company had suggested that I might need a new pressure relief valve, easy enough to check as it is in my house, right next to the water heater . However, the plumber would not even look at it , instead, telling me that as my home is 22 years old, it would probably be frozen and cause too many problems if he tried to replace it. He had no idea what my plumbing problem was and instead, tried to tell me my 4 year old water heater was probably the problem. He then sent his helper scurrying around outside to make sure there were no outside leaks( that was helpful) and then had him look under my cabinets to see how old and decrepit my valves might be ... He then wanted to give me an estimate on replacing all of them . He basically spent his time standing around talking but never wanting to really investigate or figure out the issue I was having with my evening water pressure. .. and he never even measured the pressure. I suppose he figured that he didn't need to actually do anything as I was paying a $100+ hourly rate regardless of what he did or did not do. This was not helpful or useful . So sorry for this negative review but I saw no other option... Even after calling TLC to try to share my concern .

UPDATE: Within the week after posting my original 2 star review (above), I received a call from TLC... They were extremely concerned about my experience and wanted to do whatever they could to rectify the situation. This included listening closely and validating my concerns, bringing an experienced plumber onto the call, crediting the charge for the first visit and scheduling a return visit as soon as my schedule would allow. My second experience was 180 degrees more positive. The gentleman took the time to try to diagnose and solve the issue, consulted with other TLC staff , he was polite, neat and pleasant and I do believe he was able to eliminate the phantom groaning in my pipes . Now I understand why people have such a positive opinion about TLC. I am incredibly impressed with their customer service !

Tracy N.

09/02/2022 12:00:00 SA

We have used TLC twice now and have been extremely satisfied both times. The people on the phone, as well as the service technicians, are respectful, courteous , and knowledgeable. They did great work and didn't try to sell me stuff I didn't need when honestly, they could have. I appreciated that quite a bit. Will be using them going forward.

A S.

10/26/2020

I called for a service in 10/26/20 at about 3:45 pm. Waited on hold for a while but when someone finally answer the woman just said hello. I wasn't sure if it was TLC so I asked and she said Yea.It was unprofessional.

Mark R.

2/26/2023

The service provided is good but inconsistent. There does not appear to be quality control and each job is dependent on the crew who completed the work. They are the most popular plumbing compay in Albuquerque and they invest a lot of money on local marketing. They are dependable and for the most part fair with pricing. Trip charges for work outside of Albuquerque: East Mountains versus Los Lunas are arbitrary.

Pros: local company, dependable, fair pricing

Cons: work completed or warranty work does not take priority. Communication is sparse, and processes seem inconsistent in so much as which department attend to which job.

Monica J.

4/30/2021

They were great. The woman scheduling really worked with me on times available. The young man that fixed our plumbing issue was very professional. In addition to doing a great job, he spoke very highly of his employer. This was great to hear.

Jana L.

3/30/2021

Very disappointed in my last service. I made an appointment to have my lines hydrojetted. Tech told me he could not perform the service as there was mud in the lines indicating there was a break in the sewer line under the house. I was still charged for their time and I then made an appointment for an estimate for the repair work on the pipes in my foundation. I never received a quote from the TLC technician after multiple calls to them. I had a second company check TLC's diagnosis before beginning the destruction of my floors and they found nothing wrong other than a clogged pipe. And they charged me less to complete the job than TLC charged to not complete their job. If I hadn't gotten a second opinion I would have destroyed the inside of my home and wasted thousands of dollars because they don't verify their work.

Judy Annah M.

12/30/2020

Thank you, TLC, for sending Fernando and Tomas to my home after my furnace stopped working. They arrived within 30 minutes of my distress call, assessed the problem, restarted the furnace, and explained that recent high winds may have been the cause. I highly recommend this courteous and professional business and will be using them again.

Michael L.

12/26/2019

We have been using TLC for all our plumbing/heating needs over the last several years. This time, we needed some air ducts cleaned out. Our tech Douglas arrived as scheduled, gave me a run down of the process, and shortly began his work. Throughout his time here, he was very kind, courteous and professional. I had a few questions throughout the cleaning and he answered them without any issue. At the end of the cleaning, he reviewed the job summary and gave me his card for any follow up questions. Overall, a really great job and we'll be using TLC again in the future for any further plumbing and heating concerns. Thanks, Douglas for a great job and experience today! I highly recommend TLC!

Michelle F.

07/12/2014 12:00:00 SA

Such a shame! I had trouble with my drip system so I called them from a recommendation. The quote after just barely looking at the issue was quoted at $600! Which include digging up the pipe work and replacing the whole pressure valve assembly. I have done a little research and found that all i needed to do is replace a $5 part. I fixed it myself but I kept the appointment just in case the issue has not not been completely resolved but they never showed. They called said they have a delay and want to reschedule, i declined. With my fix my drip system is now working perfectly.

Billy B.

02/10/2023 12:00:00 SA

Would like to thank MANUEL GUERRERO
Came out as his last stop of day, very positive attitude
Very happy to do his job efficient, even though it was a poopy job.......... represented TLC
In a positive professional manner

TLC needs more MANUEL'S

Again Thank You Manuel

Aryn B.

05/03/2019 12:00:00 SA

TLC is absolutely the best at everything they do. Our downstairs toilet broke and as I have MS and Lyme disease I was not able to make it up the stairs to the other toilet. Daniel Was on his way home but turned around,On a Friday after four, to fix my toilet. He was kind, personable, professional, and all-around a pleasure to have in my house. I cannot say enough nice things about this company or the people that work for them. They are the consummate professionals and are always hard at work. If you need any work done... call TLC!

Joel M.

06/09/2023 12:00:00 SA

They worked fast and replaced our sewer line in one day. Crew left trash behind and crushed some cactuses on our sidewalk so they had to come back to clean up a second time. Would probably use them again but be clear about where the crew can stage their supplies. They seem to think plants make good cushions for pipes.

Doug H.

3/14/2017

4-16-17. The new system is in and working nicely. I never did receive a professional or complete written proposal. Nothing written about system selection criteria, dimensions, or system schematics. System was sized over the phone to address a compensated hardness of 82 gpg. When reviewed by the installation technician, and questioned, the number changed to 44 gpg, allowing us to go with a smaller system than originally proposed. Instead of up-front planning, we were making decisions and changes about the system to install and plumbing changes on the fly. I made several trips to town to pick up parts. A follow-up visit was needed to fix a pipe that was not plumb and potentially creating stress on adjoining pipes. It was pulled out of plumb when a threaded connection needed to be tightened to fix a leak. The follow-up visit was also requested to fix a code issue associated with piping/tubing too close to an electrical panel. Another $300 for this follow-up visit, bringing the total cost to just over $5000 for a new softener. The Kinetico equipment is very good and I am pleased with that. I'm also pleased with the willingness and efforts of the installation technician.

I received callbacks and spoke with two managers from TLC, Jason and Dominic. Both expressed concern about my previous experience and offered that they wanted to help get me (us) where we needed to be with a proposal and new treatment system. I appreciate this follow-up response and effort. Jason spent quite a bit of time with me on the phone describing details associated with equipment selections and pricing. We came to an agreement on a system and set a date for the install. I do still wish that Kinetico info and pricing were more transparent and readily available. I also encourage improving written proposals. Phone calls are helpful, however; I do like to get complete information in writing, selection criteria, size, integration of different components, effect on septic system, pricing, warrantee info, etc. Kinetico makes quality (though expensive) equipment. Unfortunately, their information seems to be kept only on special sites available to distributorrs. Thank you for getting us to a better place Jason and TLC. I have upgraded my review to 3-stars for the time being and will re-evaluate and update again after the new system is in. Doug

Jason P.

7/20/2019

I have to say this company does good work. However, I would highly recommend getting a second opinion on any service. TLC is very expensive and they up sell to a point of wasting a lot of money that does not need to be spent. In my case $22,000.

Irene C.

04/04/2020 12:00:00 SA

We really appreciate TLC for being a locally owned company that provides 24/7 emergency service to homeowners! The sewer suddenly backed up into our shower and bathroom on a late Friday night, close to midnight. The stench was horrible and the sight of poop and toilet paper was disgusting. We couldn't go to sleep with that smell and certainly didn't want to go into the weekend without taking care of that horrible problem. A plumber that we've used before lives far away and doesn't have late hours. So we called TLC Plumbing and the answering service immediately called the dispatcher. Austin, the tech on call, called us back right away and showed up within a half-hour. He dug around in our rose bushes with a flashlight, found our cleanout, and snaked almost 100 feet of line until he broke through the clog. It only took him an hour. The emergency rate wasn't cheap, but his competent and courteous help was worth every penny! We were relieved that TLC was able to help us. If we're unlucky to have more plumbing issues, we will give TLC more of our business.

Dale C.

5/27/2020

A TLC tech showed up at my in-law's (retired in their mid-80's) to do a routine maintenance check on their 18-year-old HVAC rooftop unit for $180. He found a failing capacitor and the pressures were all normal. He showed the in-law's photos from his phone of rust on the condenser and mentioned that he didn't think it would make it through the end of the year. So he provided a proposal recommending a total unit replacement for $11,000-13,000. My in-laws were prepared to remove retirement funds from an IRA to pay for a replacement. I was asked by the in-laws to come out and take a look (I am a mechanical engineer with 17 years of experience in the HVAC field). The recommendation to replace the HVAC unit is out of line not to mention the cost of the proposal being extremely high. The minor rust was due to standing water in the condensation collection pan certainly not necessary for a total replacement. I made one call to another HVAC firm and got a quote of $7,000-$8,000 if I wanted the unit replaced and they recommended if it ain't broke don't replace it. I do not trust TLC and cannot recommend them.

Vicki S.

6/29/2023

We called because our swamp cooler was not working and making terrible noises. They were able to come right away. They were going to need to come back but their quality control person came and found it was not expensive and fixed it!!! I was extremely impressed by their quality service and honesty. They were polite and the service was excellent!!! I highly recommend this company from the phone call to the response to the conclusion!!!

Stephanie G.

7/30/2022

Called their answering service on July 23, they were rude and condescending with my questions. So I called on July 27 during normal business hours and they were nicer. The estimators didnt answer the phone so the employee said she would email and have them call me back right away. Its july 30 and Ive had no contact from them. They have lost my potential business.

Kell M.

05/09/2022 12:00:00 SA

Okay.

Over the last 17 years, I have needed assistance with plumbing three times and with electrical once.

All 4 of those times, I have called TLC, and I have felt overjoyed by the customer oriented service that I have received.

Every single time, I have been able to call to set up an appointment, and had one of their expert professionals at my door within a couple of hours to diagnose and solve whatever the problem is.

A house is like a human body with a number of systems that are necessary to make for a comfortable home. TLC will always be my home's doctors.

Today, it was a fellow named Trent West who not only fixed my original problem but also found an unnoticed partial cause for that problem.

All was repaired quickly and thoroughly in a quite reasonable amount of time for a quite reasonable price.

If YOUR HOME needs a doctor for electrical, plumbing or HVAC help, yeah, I am quite comfortable recommending TLC. They are successful in the local business world because they take care of their customers.

Paul K.

3/16/2023

Shannon Rushing came out to house to remove and install a kitchen faucet. He was awesome!!! Great customer service, high quality work, and efficient. Because of people like Shannon I continue to use TLC. Shannon is a tremendous asset and terrific representative of TLC

calvin h.

07/07/2023 12:00:00 SA

Jared came out here yesterday to check the air conditioning. He knew what he was doing, and was professional. Could not be more pleased.

Joe C.

7/28/2016

Let me preface this by saying that I have been in the plumbing/drain cleaning business for well over 30 years.i have worked for several companies over the years in many different capacities from service tech to supervisor.i have worked in Dallas,south Florida and Albuquerque for large and small companies and TLC was one of them.after reading ALL of the reviews on Yelp regarding TLC (even the ones not recommended)I can absolutely tell you that if you EVER have an issue with billing or service or a servicemans attitude or WHATEVER the issue please pick up the phone and call them.they want to know what the issues are and will work with you 100% to resolve them.from the owner of the company on down they are genuinely good decent people.i no longer work there(had to leave the area due to an issue with my children)and I have no reason to write this review (no one paid me or asked me to do so),I just want the good folks of Albuquerque to know that compared to 99% of what I know goes on in many if not most plumbing companies TLC is a great bunch of people to do business with and you folks are their #1 concern...tom

Richard V.

09/08/2017 12:00:00 SA

They respond really quickly, but every time they've come out to service my home, they've had to come back because their repairs don't work. I'm finally going to have to switch services due to the latest failed repair on their part.

Damaris L.

02/08/2023 12:00:00 SA

Amazing service! Roy R. Came out to clients home and completed repair. Impressed!!! Professional, fast and honest service.... TLC you did it again

b-l w.

12/09/2021 12:00:00 SA

Hey, TLC, my neighbor is getting new HVAC and swamp from you guys (Guadalupe Tr).
Something to consider: When a neighbor is doing a favor and offers your trucks to come on OUR property so the crane has a better angle to the customer's roof, is it too much to ask that your workers not be total unthinking idiots?

Yards and yards of black top for them to park on.
Instead, they drive that huge truck onto our landscaping.
They didn't move til we went out there.
Not a good look for you.

Jennifer S.

5/22/2021

TLC is very attentive and followed up with us when a miscommunication resulted in the wrong service being done. They are incredibly thorough and will always hear out the customer to make things right. They replaced our furnace a couple of years ago and are second to none when it comes to premium HVAC service.

Lindsey M.

04/12/2017 12:00:00 SA

I don't understand the bad reviews. These people are wonderful! Prompt/excellent service and great prices. I highly recommend

Vivianne F.

8/18/2022

Our ac unit broke down and they were able to send someone the next day and they fixed the problem right away! So happy to have cold air again lol

Thomas S.

5/19/2023

Jose Zamarripa, of TLC Plumbing, did an excellent job replacing my leaking water heater. He arrived on time, was friendly, and explained the job and what he was doing. When he was finished, he explained the operation of the new water heater and the additional safety features that were installed. Definitely recommended for future work.

Delton M.

6/19/2021

We recently moved into our home and needed some updates/upgrades to the plumbing. When I called to ask about replacing our well pressure tank, I was greeted and informed of the ability to do such a task. I was also looking to install an efficient and effective water softener, to which they said they could do that as well. The company is also supportive of veterans. More on that later.

The install was the next day. The two person crew removed the old pressure tank, installed the new one and installed a water softener. The whole process was done very tidy and smoothly. The guys were sociable while they worked. They did wear face masks while around my family.

Upon completion, they provided a military thank you discount for the pressure tank. As for the water softener, they provided me with a significant discount savings due to a special they were doing.

Highly recommend this company as they do great work and good pricing.

Susan A.

3/28/2023

Daniel was so professional and thorough when he came out to assess our situation. We liked his attention to detail and his promptness of service.
When our water heater broke unexpectedly, (don't they all?) and we were expecting company the next morning, Daniel called in Leo to get us in quickly.
Leo is amazing!!! He did the whole installation of a tankless water heater in one day. He cleaned up well after himself. He took all the time we needed to explain over (and over) how everything worked. He was personable, professional, and made us feel in good hands for the future.
Leo and Daniel - you are our heroes!

Dunkin W.

08/07/2017 12:00:00 SA

So, after trying my best to work with a couple of local, yelp-recommended plumbers, for one reason after another, they just flaked out. It never ceases to amaze me at how hard some business owners work, to NOT make money!! lol...

That Said, I called TLC. These guys were beyond professional. from the moment I called to schedule with their dispatch team, my experience was nothing shy of top shelf.

Jose and his partner showed up on time, worked diligently and professionally. They even did a little extra work outside of the scope of what they were hired to do...amazing. And, even after they left, I notice a small leak under one of my sinks, called them and they quickly came back. Turned out, it wasn't related to what they had fixed but, they fixed it anyway. Let me repeat America, for those who just missed that last sentence....They came back and fixed something that was unrelated to what they were originally hired to fix!! Amazing!

These guys did a great job! Fast, thorough, what else can I say?

Much appreciated Gents! Thank you!!

Kathryn L.

07/02/2020 12:00:00 SA

We had a sink that wasn't draining. The plumber arrived on time and fixed the sink. The only issue I have is that he wasn't wearing a mask. In his defense, I didn't ask him to, but he should have been wearing one regardless.

Andrew R.

8/25/2020

The quote they sent was incredibly high and we were able to get it done for a fraction of the cost with another company. I sense TLC is a good sized operation with functioning communication and follow up, so I have no issue with them per se, other than the high prices.

Rick O.

8/17/2020

I needed a reputable plumping company to drain our tankless water heater. Based on previous reviews I called TLC. I was not disappointed. From my initial call to the service technician who came to my home and completed the job. Mr. Shannon Rushing (service technician) called prior to arrival and arrived on time. He was professional, courteous and thorough. The job was completed in a timely manner and no mess. He provided good tips to keep the tankless water heater running properly. I would most definetly use TLC in the future and recommend to friends, neighbors and family. Price was fair and service was EXCELLENT! TLC thank you for assigning Mr. Rushing to our home, I feel we have a trusted technician for any future needs! Thank you!

Jen Y.

03/08/2023 12:00:00 SA

Shannon Rushing came out and provided an estimate and evaluation for a slow leak and garbage disposal, which just quit working. He arrived on schedule, was very kind and courteous, and answered all my questions. I always use TLC for my heating/plumbing needs.

Erica S.

05/05/2015 12:00:00 SA

James Cederholm was very nice and knowledgeable. He was fast and efficient. Ill will be calling TLC again and highly recommend them!

Corey F.

2/22/2017

TLC replaced my shower cartridge, but after pressure problems persisting they returned and did a more in depth check. Short story is that they found filters behind the wall that needed cleaning and removed debris from the valves and showerhead. Glad they were willing to stand behind their work and return when it didn't work out the first time. Recommended

Ashlee M.

4/29/2020

We recently switched from a swamp cooler to refrigerated air. Brian Richards and his crew did an amazing job with the project. They were quick, clean, and respectful. A month later I had an issue with my thermostat causing my air to not turn on. I called the office and the lady in charge of the customer service was extremely rude when I tried asking questions. I had Brian's business card & decided to give him a call instead. He paused what he was currently doing, and FaceTimed (video chat) me so that he could try to help me fix the problem over the phone since the nearest appointment availability was 3 weeks away. He concluded we needed a new thermostat. He said they were completely booked today but once they were done with their job he would send a co worker who lived near me to swap out the thermostat on his way home. I'm not too sure if they got paid for this extra job on the way home but it meant the world that they both went out of their way today. I didn't catch the employees name who stopped by my house to swap the thermostat, but I'm eternally grateful for both of them getting our air fixed last minute. It was 81 in our house and we have an infant at home and it was crucial we got this fixed as soon as possible. This wouldn't have happened without Brian and his coworkers help. They both are the only reason we would recommend TLC.

Nat C.

6/22/2023

We wanted to install a heat pump to replace a swamp cooler on the roof, and use the existing ductwork. Various HVAC companies looked at it, and they all wanted to sell us mini-split systems, with wildly varying prices and configurations. TLC understood what we wanted and could provide it. They installed a heat pump where the swamp cooler had been, ran it through the existing ducts, and it works perfectly! Carlos Ramirez and Jose Zamarripa (and the electrician whose name I didn't get) worked hard on the hot roof and in the attic, and went out of their way to make sure everything was done right. Highly recommended.

Rick C.

3/19/2022

Paid them $249 clean out our drains, 12 hours later same issue, I call them and they told me I would have to pay again. I won't be using them again and will make sure my customers hear about this..poor customer service

Kimberly P.

2/25/2020

Update
TLC honored all their previous work. THEY HAVE REGAINED MY TRUST IN FULL
.
Thank you Mike and Bart.

Michael H. S.

09/11/2017 12:00:00 SA

This company or at least the servicemen that came by ripped me off period 4 months ago they replaced the parts to my swamp cooler. And said they weren't sure how long it would last. The servicemen's name is Clifford my swamp cooler went out on Friday he replaced the parts with used parts and a used belt. They wanted $179 to come out and replace the belt my neighbor got up on the roof pulled out the belt here's a picture and told me they did not put any new Parts in they completely ripped me off and planned on doing it again. Do not use this company if you have to insist that they give you your old parts

John C.

7/19/2017

Disappointed in our last service call. Technician quoted us a price to install smoke detectors and a light fixture in our bathroom. When he came out my wife was the only one home and he increased the price by $135 for the light fixture and he said it wasn't in the original proposal. He also installed only 5 out of 6 smoke detectors because one was tied to the security system. This is fine however he didn't reduce the price by one smoke detector. I feel he was taking advantage of my wife, because he had the opportunity. Very unprofessional for TLC to do that. I understand we will pay a little more for the value that TLC provides but they should not take advantage of people.

Sarah W.

10/09/2016 12:00:00 SA

My parents hired TLC to replace some faucets in their home. The repairman did an adequate job, but he also stole my father's watch and wallet. TLC refuses to fire this employee, who preyed on and stole from a senior living on a fixed income. Keep in mind that the next time you hire TLC, they might be sending a thief into your home.

Yang L.

8/19/2013

This company is one of the irresponsible companies I have dealing with, never try to count on them to get a quote. I talking to one of the employee, he promised a quote which we are waiting for. But in the end, he refused to pick phone, and never gave any quotes to us.

Jessica S.

4/16/2023

Gabiel came to fix a faucet issue for our washer hook up. He arrived when he said he would and he was friendly and helpful with options for our situation. He did the job quickly and left his work area cleaner than it was when he arrived.

J S.

5/18/2023

I recently decided to purchase central air conditioning after my swamp cooler water line broke, flooding my ceiling.

I contacted TLC because I've had good experiences with them previously. They did a great job with my water heater and even with my backyard fountain.

I am again very impressed with their work. Carlos and his coworker installed an AC system that works beautifully. It's quiet and makes my house cool and comfortable.

I appreciate their professionalism. They were both friendly and knowledgeable, answering all of my questions.

I will continue to hire TLC if I need any plumbing or electrical work.

Erik J.

8/15/2016

They say there 24/7 but when I called they couldn't have an electrician come out for a week the contractor that I was working with would have had to take on another job and pushed off the project for a month very inconvenient I went with another company

Dan N.

10/29/2022

TLC replaced our main sewer line. They said it would be done in one day. The crew showed up on time with their vehicles and equipment. They worked hard and efficiently hour after hour. You could tell they were a team that worked well together. Awesome and polite crew. They were done be 5-New line, New cleanout installed, everything filled in and street paved. The yard looked great too. We will call them for future projects! Great company.

Belle H.

06/04/2019 12:00:00 SA

I am updating my review of TLC because the Dept Mgr, Sky reached out to me regarding my negative experience with TLC. He made me feel as though he was genuinely concerned about my experience. Sky refunded the cost of my repair (which he agreed had been incorrect and far too high). I appreciate that he took the time to call me and apologize for what happened. It indicates the culture of this business is customer focused! It is refreshing. I will now continue to use TLC. Sky also indicated the problematic billing was due to a training issue, and that it would be addressed. This is important to prevent a situation like mine from occurring in the future. Again, I truly appreciate that TLC manager and owner really do care about fairness and the customer's experience.

Mark H.

9/17/2021

I hired TLC to troubleshoot a hot water issue in Kitchen. After $75 service fee plus their time, another $55 for only 30 minutes of a minimal effort, I was told water cartridge needed replacement. They never removed the cartridge from facet to confirm assessed issue. A week later, I called to ask to have them come back out to prove their diagnosis of the issue. I was told they DON'T warranty their work as well as being told I'd be charged another $75 service fee.

AVOID AT ALL COSTS! WASTE OF TIME & MONEY. TOTALLY INEPT!

Donna S.

07/02/2017 12:00:00 SA

Very quick to resolve electrical issues, it is a sunday and 4th of july weekend and they were the only company willing to come look at the issue. True TLC, thanks you so much!

Karen H.

3/26/2021

Everytime I've called TLC they do a great job! They are professional, thorough and knowledgeable! The most recent job, Alberto Aguirre and Fernando Athie-Ramirez installed new electrical conduit on the evaporative coolers.

TLC Plumbing, HVAC & Electrical