Best Businesses in Minnesota

I had an issue with my furnace. Service was excellent from my very first call to the actual visit.  I never felt patronized.  I felt like they were just really interested in making sure I got my issue solved and that I understood the problem and solution.  They were friendly and professional.  I will definitely use them again.

They had to replace a diverter cartridge but they broke it. Initially, they told me that everything was fine but then I noticed that the water was dripping and not diverted correctly. They  claimed that the spout dripping was normal and I had Grohe sent me a new part to be installed. The new plumber who replaced it showed me how the initial diverter's spring was broken during installation. Very disappointing, especially the fact that they did not take ownership of breaking the part and charged me an exorbitant amount for installation.  They wanted the same exorbitant amount to install the new part.

BUYER BEWARE!  I WAS CHARGED $530 TODAY FOR A JOB THAT RUMPCA WOULD HAVE CHARGED $250 FOR ONE YEAR AGO:  PLEASE READ ON:

RUMPCA NO LONGER BILLS CUSTOMERS BASED ON PARTS AND LABOR.  I Just spoke with Mr. Rumpca on the phone and he explained to me We stopped doing that a year ago.  The least they could have done for a long term customer was tell me up front that parts and labor charges are out the window. Mr. Rumpca further explained  We now charge a flat rate.

IN CASE YOU'RE WONDERING WHY RUMPCA NOW CHARGES A FLAT RATE here's how it works straight from the mouth of a reputable small business organization: When a small business is paid a flat rate for completing a service, it can make more money by performing more services in a shorter amount of time  Unfortunately that means you, the customer pays more.  In my case a lot more. More than double the price of what I would have paid under Rumpca's prior labor and parts pricing system.

My furnace was not working properly yesterday. So I called Rumpca and they stopped by. They ended up replacing the gas control valve. Under Rumpca's prior practice of charging for parts and labor the total cost would have been $250. Here's how that breaks out:

- LABOR $150: According to Homeguide The average cost for a service call is a minimum charge of between $75 - $200 and that is applied to the first hour of labor.  I'm using $150 which is near the top of Homeguide's range.
The technician was at my house for 1/2 hour - SEE TWO PHOTOS AT BOTTOM. Here's what he did:
1.) He looked in the error code window on the front of the furnace and it indicated that the gas control valve was bad
2.) He removed 2 screws and took off the furnace door
3.) He detached 2 electric quick disconnects from the existing gas valve
4.) He backed off the 2 threaded fasteners and removed the existing gas valve
5.) He rubbed thread sealant onto both threads and attached the new gas valve
6.) He plugged 2 electric quick disconnects into the new gas valve
7. He ran a quick pressure test
8.) He refastened the furnace door with 2 screws.
THAT'S $430 DOLLARS FOR 1/2 HOUR OF LABOR - THAT IS WHAT I PAID UNDER RUMPCAS FLAT RATE PRICING - UNDER THE PRIOR LABOR + PARTS PRICING MY LABOR COST WOULD HAVE BEEN $150.

- PARTS $100:  The gas control valve Rumpca installed is sold on Amazon for $75.  Since Rumpca is a business, they pay about $50 for the valve. Assuming they double that to make a profit on the part, $100 for parts.

- TOTAL COST THAT RUMPCA WOULD HAVE CHARGED ME A YEAR AGO WHEN THEY WERE STILL CHARGING A FAIR PRICE BASED ON PARTS AND LABOR WOULD BE $250 ($150 labor + $100 parts). UNDER THEIR NEW FLAT RATE PRICING I WAS CHARGED $530. That's right!  $530 dollars for 1/2 hour of labor and a part that cost them around $50.

YOU NO LONGER RECEIVE AN ITEMIZED BILL THAT BREAKS OUT PARTS AND LABOR - Just a single line with the final amount.  It's like taking your car to the auto mechanic and paying an expensive bill and you have no idea how much you paid for parts and labor - Since you're not a car mechanic or in this case a heating and a/c technician you have no idea how the costs break out for the parts and the labor - Not exactly good for an informed consumer but great for the small business, in this case Rumpca.

RUMPCA IS NOT THE REPUTABLE COMPANY THAT I'VE BEEN DOING BUSINESS WITH ALL THESE YEARS.  In my opinion their new business model is to gouge as much as they can from the customer with flat rate pricing and manage their Google reviews so they look good (That night after they preformed the service they solicited a Google review from me via text message just like shady online companies do).

I will be filing a formal complaint with the Minnesota Attorney General and the BBB - Rumpca should have notified me up front that I was no longer being charged for parts and labor as has been the case for many years.  Morally suspect to say the least when a company changes their terms of service without notifying an existing customer.  I will also post my review on all other online review sites so others know the score.

03/01/16 = Tom and Jim came out to our house to repair leaking plumbing under our kitchen sink. They also installed new fixtures that we had purchased. They showed up early and were friendly and professional. There were a few curveballs due to the 1958 construction of our house. No problem with these two pros...they had all the repairs and replacements done in a few hours. They took the time to explain to us what the problem was, and how they were going to fix it. Not only would I call them again if I needed to...but I wouldn't mind if they were our neighbors. That's how nice they both were. Truly a credit to their company and a testament of great service from Marks Plumbing Service.
Feel confident that you will receive great service, professional attitudes, and a FAIR PRICE from this company. I have no affiliation with this company other than being one of their customers. Give them a call and be ready for excellent results.
Tom & Heather - Fridley, MN.

I've used Pete to help me finish my basement bathroom as well as a bonus room bath.  I've also given his name to many of my friends for their projects such as toilet replacement, leaky faucet repairs, and used him at our place of business (flooring replacements).  Pete always responds and gets the job done when we need him to!

I had a new vanity installed along with new shut off valves. Also a new toilet and in the kitchen all new faucets, including a dishwasher hook up. Just sorry I didn't need a new water softener. Ok, maybe I am not sorry about that. Service is prompt and prices are good. This guy knows his stuff.

We just bought our first house and Nick put our minds at ease immediately! We had had several other plumbers come by, surprise us with fees and not fix the issues with our house, but Nick was incredibly thorough, patient, prepared, and super professional. He took the time to educate us on everything plumbing and tubing, gave tips on safety and winter preparedness, and was just overall a super cool guy. We are so lucky to have found our plumber for life!

The team came in and tackled the job - all without a drip.

Very diligent and friendly, very capable.  

Had to coordinate around a granite install; no problem.  

Price was reasonable for how long they were here.  

Need more skilled trades like these guys!

He was very easy to work with. I was able to schedule service online. I was provided with a quote up front, which was based on service performed rather than hourly. He was able to do the work very soon and on a weekend. He showed up on time, was respectful of my home, and did a great job.

Our pipe was leaking through the top floor bathroom and into our office area on the first floor. We needed emergency services and Hibernian was there. He showed up on time, had the right PVC piping to solve the problem, and fixed our issue. He was engaging and so helpful! The price was much less than anticipated. He saved our 4th of July weekend! Amazing professionalism, fun conversation, and our new go to plumber! Will be recommending him to all our friends!

Stillwater plumbing helped us with our Rennai tankless hot water system when no one else would. John is reliable, honest and knows what he's doing. Thank you for your maintenance and driving so far to get to us. We appreciate your reliable service.

Nate was awesome! He was in the middle of a huge project but still made the time to get to me for my emergency pipe burst/leak. He was great to work with, he is very skilled, and seems to do great work! I plan to go to Nate for any future plumbing needs I may have!! I HIGHLY recommend him!

We had a rubber dog toy go down a drain and completely plug it up.  We had tried to snake it, hook it, but to no avail.   Mr. Donahue and his assistant came out early in the morning and took care of our drain within a few minutes.   I know he had four other clients to take care of that day, it was hot and he had four other air conditioners to fix for other people.  I am glad he could squeeze us into his busy day and take care of us so promptly.
He drives around an old classic truck which is just cool.

I'm generally handy around the house so I tried many things including attempting to flush out the clog by dumping boiling water down the drain, using baking soda and vinegar mix and dismantling the drain and snaking the pipe myself... One trip to Menards, three hours and a sore back later finally I gave in and decided to contact a plumber.

I called several plumbers including one plumber that was highly referred by friend. I was told by that company they would charge me double-time due to the weekend and suggested I call back Monday. I called back 8:30 am on Monday and they told me they were fully booked for the next two days and they would call me back if they could fit me in.

The last place I called was Affordable Sewer and Water for the St. Paul area (I live in Maplewood) the operator was professional and gave me and quote which was aproimately $70 cheaper than all the quotes I received that morning plus they were able to schedule me right away so I set an appointment for that afternoon.

My Drain is now free of clogs after the plumber used his 60-foot power snake to clear it out. After all of this I still haven't heard back from the two companies who said they would call back. The plumber was conscious and respectful of my house and put on boot coverings and didn't leave any mess whatsoever. I'm completely satisfied with the service Affordable Sewer and Water has provided, they communicated their fees clearly and efficiently performed the job. I will contact Affordable Sewer and Water first next time I have plumbing needs.

Pros: Clear pricing, overall friendly and professional service, on time

We had a clogged main drain. Our Home service connected us with a company who was a no show. John's was called and not only did they come right away, they were 15 min EARLY!!!  Our technician Nick was very professional!!  I would highly recommend them!!!!

They charge more than most attorneys. 600.00 dollars for 30 minutes. Joke. Coupons ya right. They just raise there quote to cover the coupon.

their customer service/receptionist sucks; i bought a washer/dryer from best buy and apparently these guys deliver and install, well so far they called and left a message: we are calling to confirm your delivery on Monday. So I call them back to find out what time, at first the lady says she doesn't see our appointment, so she asks where we bought it, etc. She finally finds our appointment and says 9am-1pm. I'm like what? we don't even get an option? She goes they will be there around 9am, thats why we called to confirm with you.

however, the guys that came to install the washer and dryer were pretty cool; very polite and helpful

They have an online scheduling system, which I used, but they never showed up. I got confirmation emails and texts, even reminder texts. But no show, no call, no nothing.

Stay clear!  Tech B is a very rude, inconsiderate, and apparently does not understand what close the door when you leave means. Tech was reminded many times before he arrived. TECH B only seems to know how to communicate with 4 letter profane words.  We had them come out before for same issue and it was $450. This time they charged us over $700 for same issue. Tech B gave us a quote to fix the issue in 2021. Over $4,000. Refused to update quote. We are having it fixed for $2,200.
Would never call this company again! Tech B should not be allowed to go to private residences.