Best Businesses in Minnesota

Our 7 year-old modulating condensing boiler quit working during a period of frigid temperatures. We called 3 firms claiming expertise with the newer mod/con boilers like ours. Each dispatched a serviceman lacking the competency to diagnose and remediate whatever was wrong. Thankfully a couple of them refunded what they charged for a service call.

Metro Heating and Cooling is near our home and I stopped in to see if they could help. They dispatched Tim, their diagnostic tech, the next day. Tim spent over an hour methodically diagnosing what could be wrong and ultimately discovered the heat exchanger was bad and demonstrated how he knew that.

We decided to install a new conventional boiler and water heater. We solicited and evaluated bids from Metro, McQuillan Bros, and CenterPoint. CenterPoint could provide no firm installation date. McQuillan did a heat loss analysis to determine appropriate boiler sizing. Nice! We selected Metro for their price-point, products they proposed, and project approach.

Our experience with Metro was superb! The 4 techs that worked in our home were very competent, organized, neat, thorough, and keenly attentive to my expectations for replacing and adding isolation valves, gauge positioning, and explanation for how our cast iron baseboard radiation worked.

Unbeknownst to me, Michael went the extra mile and tested the bleeder valve in each radiator to ensure it was functioning properly. I was delighted when he mentioned replacing a couple that had vexed me for years! Bravo Michael! Woo hoo!
Metro Heating and Cooling did a great job for us and exceeded our expectations at every turn. Work was completed in one day by a top-notch, competent, highly-skilled boiler team. We plan on working with Metro for an air conditioning solution next Summer. Thanks Metro!

**Update: after posting this review I was contacted my management and reimbursed to replace the bottom of my cabinet. I'll update my review to a 3 star from a one star because my cabinet is being fixed but I still believe this mistake shouldn't have happened in the first place and did cause an inconvenience on my part and my cabinet won't really ever be the way it was. **

I had a clog in my kitchen sink about 2 months ago. They came in and took apart the plumbing under the sink and couldn't find the clog and put it back together and went to the basement and found the clog down there. That was all great until I realized a few days ago that the kitchen sink has been slowly leaking the entire time (I don't often look at my plumbing unless there is a clear issue and haven't touched the plumbing since the technician was out) and now the cabinet beneath the sink is completely waterlogged. I spent hours trying to look up videos trying to figure out how to fix the leak only to find out that the guy who came out just didn't put a washer back on the pipe to seal it so water wouldn't come out. This happened the day before my one year wedding anniversary and on a Sunday. I called and the tech guy seemed really sympathetic but also told me he wouldn't come out that day because he didn't have time and wanted to check with his manager who was supposed to be returning to work that Monday. He told me he left a message and the manager still has not called me back to follow up to try to resolve this issue. I feel it is pretty unprofessional to miss something like a washer and now my cabinet is ruined and I had to fix the leak and go buy a new washer (who knows what happened to the old one) and YouTube how to fix the issue myself. Granted I'll admit it was not that hard of a fix but replacing the cabinet will be a huge one and a pretty large cost of money on my end for the mistake of a company that could have easily been avoided. Sure I should have maybe checked more frequently to make sure there wasn't a leak after the technician left to avoid it taking me this long to notice but I also didn't think that I should have to check my plumbing regularly when I paid for a dI'm disappointed that no one has bothered to try to fix the issue and I will certainly not be recommending this place for business with how much damage was unnecessarily caused to my home.

We had Dave out a year ago to fix our 2nd floor toilet that is over 80 years old and we thought unrepairable but some how Dave made it like work new. Today it was a basement toilet that wouldn't flush completely.
Dave made quick work of it both times with fair prices and our complete satisfaction. I told him that he's a toilet whisperer and a great plumber.

We had been in our new home roughly 24 hours when raw sewage began pouring into our basement from the floor drain, the shower drain, anywhere it could get into the basement. I was about to call one of the big names when I saw a great review of this local company. I called in the early morning and Nate pulled up before 2pm. He was a rock star. He dropped the camera probe in, found the obstruction, augered it out, and inspected the pipe's entire length for future problems as he went, talking me through his findings. He then cleared out my decomposed drain cover and cleaned up everything he touched, as well as some of the mess that was already there. Great service, great advice, easy going, and the cost was less than I've paid in the past for other companies (by a good margin). I've already made a calendar entry in my phone to call McDonough's every two years for preventative maintenance on the pipe. We can go back to loving our new house again!

Best Plumbing company anywhere. They came to fix my garage faucet and then the 2nd truck came with a part. Outstanding service and very reasonably priced.

During this last storm I noticed that there had been a little water in our basement.  I immediately thought it was because our sump pump wasn't working properly so I called Steve to see if he could check it to see why it wasn't going on.  Steve said he couldn't help with this but referred me to a plumber.  However, upon speaking with Steve and explaining the situation Steve explained what he thought happened and in the end I wouldn't need to call a plumber at all.  There aren't many contractors who would call you back to explain this knowing that it wouldn't be a sale.  You can be sure if I ever have a drain issue Steve is the one I'd call.  Reading all the other reviews is the reason I contacted Steve in the first place.  Thank you Steve.  You made my day

This is the 2nd time I used Chris for our street drain. He is fast, dependable, and courteous.

They helped fix an irrigation pipe and valve - excellent work and responsiveness and could have just recommended replacing the unit in its entirety- they walked through steps and completed repair without replacement and saved me some $$. Will happily use them again due to this approach. Very appreciative of good trade skill and just good people.

I had a major leak with my cold water piping upstairs that caused a leak into my downstairs bathroom. I needed to shut off the water in the house to eliminate   further damage. I placed a call to request service and got  an immediate response, with somebody out to the house that afternoon. The issue was in a tricky spot, but Bruce took great care. He was a true professional. I felt like his only client. I would absolutely use this service and request Bruce again!

We had to change our water heater ASAP and went through Home Depot to get the heater and they scheduled us with Champion Plumbing.  They were out within a 2.5 hours and quickly installed the water heater.  They gave us a lot of helpful of advice and didn't try to scam us.  Overall the price for the heater (50 gallons) and installation was $1,300.  Another company wanted $2,400!!  RC and Troy did a fantastic job.  They were efficiently, knowledgable and cleaned everything up.  I would recommend and use these two again.

Very friendly and fast service. He knew exactly what was going on with the AC. He was the best!! Highly recommend!!

I had a plumbing semi-emergency in the midst of the grief and financial crisis surrounding my husband's death in June. I called Matt's and they were able to make an appointment quickly, but at a time I was not home. I asked them, and they agreed, to call me with a quote before doing any work. I told them we were recently bereaved and in financial crisis. Sadly, they did not call me and talked to my inexperienced son instead.  Charged me $975 to replace two silcocks and two boiler drains. This at a time they knew our world was rocked. I talked to SEVERAL plumbers and contractors and they all told me it could have been done for half or less. I have reached out again and again to them to make this right. One star for doing the work.

We had a clogged sink and expected to pay over $100 for the drain cleaning.  Roto-rooter was prompt and came within an hour or two and thoroughly cleaned the kitchen drain.  We have an old house and the technician was careful but pointed out the main drain in the basement was near the end of its useful life.   In the process of cleaning the kitchen drain the drain from the main floor bathroom became clogged.  Next day they came out again and had to cut through dry wall to access the pipe and this took about 3+ hours.  So we paid over $700 for that cleaning but found out this main drain pipe had problems too.  Both drains are working the best ever but we are worried about the main drain in the basement.  We have a regular plumber and will use him for an estimate and possible replacement.  Since this will be well over $1000 I figure we will delay work for a bit.  In the meanwhile, I expect we will using safe chemical drain cleaners on a regular basis to maintain the main drains the best we can.
Overall, the staff at Roto-Rooter were courteous, prompt and I did not feel the price was unfair.  The goal was to unclog the drains and that was accomplished.