Best Businesses in Maryland

Busted water line to the house. My handyman recommended I call his friend Andy owner of CPS. Said he will do right by you Well, he did and his quote came in MUCH LOWER than several other companies I contacted. He committed to having his crew here on Monday between 9-9:30, first guys arrived at 8:45. By 3:45 they were done. Water turned back on. Work done. They also do interior plumbing.

I was experiencing minor water in my basement and didn't know way to proceed. I had Stop Leak come out and they were very professional. After a conversation, he actually suggested that instead of talking with him that I should be talking to a landscape drainage specialist.

I can really appreciate someone not preying on my ignorance and pointing me in the right direction. So I'm moving forward with a French drain on the side of my house and will continue to monitor how my basement fairs over the coming months.

Yates Plumbing has done several projects for me including fixing the dishwasher, kitchen faucet, and installing new appliances for my second kitchen and second laundry room.

Omar came out on a Friday night due to our hot water heater spewing water.  He found the problem, fixed it, and was nice to boot!  Thanks, Omar!

What a waste of my time! When made the appointment I was assured that Prime didn't just do service work. I spent two hours reviewing the job on site and then was told they couldn't do the job because Prime was a service company, the house was historic and the work would take too long.

Ben was prompt, quickly found the leak and efficiently replaced the pipe with minimal cutting of the drywall. He was very professional and had a very pleasant demeanor. I would recommend him to everyone and will definitely use him for all my plumbing needs!

He did a great job and was very professional.  I got two other quotes for the work- one for over $1000 and one for $4600.  Butler did the job professionally for $500 and fixed everything.  My wife and I are happy with the price and the work.

Great, and HONEST service. Our technician, Carl, was very professional and explained the system functions in a way that I could understand. This company does not try to sell you the unnecessary.  Will definitely use again.
~Chip

Yes!  I chose this company!!!!!  Best decision for my home in Severna Park.

Excellent service, caring follow-up, unimaginable service and explanation to my dart-like novice questions with no worry of competition or stupid questions.  I have even called twice since the water main replacement regarding other matters... good and honest responses that yielded him no further business for the matter I was asking.  He simply said... you do not need this, and directed me to the county who took care of my issue.

I do not know how it gets any better than this.  Seriously.

Thank you, Jack!

wasted two days of time then lied about their estimate.  then quit on the job when they learned they could not do what they said.    this company is crooks and liars please do not use

Gordon and his son have fixed a few issues at my house over the years. I've always found them to be honest, reputable, forthright, trusty, and reasonably priced. I would recommend them to anyone in the Baltimore Metro region!!

Questionable business practices.  I called for an estimate explaining I would need bathroom fixtures removed and then subsequently replaced after a tiling replacement project.  Do you provide that service, yes, we will dispatch a technician to review and estimate your work.

The technician arrives and I explain the simple details of disconnect, install new/change shut off valves and reconnect as a separate service.   Ohhh, we don't do that but let me talk to you about this $499 a year service plan that gets you discounts on our services.  Cause the things you are talking about might break and we can save you money.

No thanks but here is the $49 fee you want for entirely wasting my time.  

Fancy trucks with logos are just window dressing.  Don't fall for it.  Find a real professional service company.

Let me start by saying I've never written a negative review about a business before, but I feel compelled to do so in this instance in order to warn others about this business's deceitful and unscrupulous practices.  A few weeks ago, we had a blockage in our main house line and called Mr. Rooter to unblock it.  The first visit went fine, and the blockage seemingly went away.  Three weeks later, it was blocked up again.  Fortunately, we were still under Mr. Rooter's warranty, and they snaked the drain again.  But because Mr. Rooter's camera services are handled by different people than their snaking services, there was no way to know whether the problem was truly fixed at this time.  The man who snaked the drain said that they could send someone with a camera the next day and that they would reach out to us about the specific time.  Relying on this, I took the day off of work, but I still hadn't heard anything by mid-day.  I finally decided to reach out myself, only to be told that the camera man could not come until the next day.  I therefore took yet another day off of work, which was annoying, but it was nothing in comparison to what was to come.

The next morning, the camera man ran the camera through our main line.  Even though the pipe had been snaked less than 48 hours earlier, the line was completely backed up with standing water.  When the camera got to 40 ft out, the camera man said he thought he was at the street.  Even though we hadn't been able to see what was causing the problem, he said it was clear that we would need to replace the entire line from the house to the street by digging up our yard, which would cost more than $6,000.  He then proceeded to do a very hard sell, trying to get me to agree to them starting this work the next day.  I told him we wanted to get quotes from other companies, but he continued to do the hard sell, saying that every other company would tell me the same thing and that the problem really needed to be fixed as quickly as possible.  Thank goodness I held strong, and he left.  The next day, I called several other plumbers who were all appalled at the idea that a company had recommended a complete pipe replacement when they had not even located the source of the problem.  All of the other plumbers said they would need to redo the work that Mr. Rooter had done, i.e., snake the pipe again and run a camera again until they could figure out what was actually causing the problem.  Even though this meant I would be paying another $600 for work that was already done, I decided this was better than simply agreeing to pay more than $6,000 when we didn't know what was causing the problem.  

The other plumbing company sent a man out the very same day to redo Mr. Rooter's work.  The other plumber started by running a camera in the line but at 40 ft, i.e., the same place where Mr. Rooter's camera man had said he thought he had reached the street, the other plumber hit a blockage.  The other plumber then snaked the drain, made it out to 100 ft, and pulled back a huge ball of roots.  With most of the blockages removed and the water gone, the other plumber put his camera back in the line and saw that there were more roots coming into the pipe at 56 ft, just before our house line tapped into the county sewer line, and almost certainly under the street as opposed to our yard.

To summarize, Mr. Rooter's camera man seems to have intentionally misled me into thinking he had investigated the entire pipe when in fact he had to have known that he was hitting a blockage and decided rather than trying to remove this blockage and trying to discover the source of the problem, he would try to convince me to pay for an extremely expensive project that WOULDN'T HAVE EVEN SOLVED THE PROBLEM.

To make matters worse, when I called Mr. Rooter to notify them of this dishonest behavior and ask for a refund, I was told that they didn't care if their camera man lied to me; because he didn't FORCE me to agree to the full pipe replacement, they didn't think they'd done anything wrong.  That is an outrageous position for a company to take.  I therefore strongly encourage everyone not to use this company.

DO NOT USE!!! Unresponsive and they did nothing to resolve my issue. I had a contract with American Home Shield (AHS) and they were the contractor assigned to fix my water heater and a leaky pipe. THEY DID NOTHING!! They claimed they needed to order a part which after TWO WEEKS still never came. I called several times to get an update and no response. I went almost a month with NO HOT WATER in my home and no response/runaround from AHS and H&K. I had to call another company who came right out and fixed my issue. SAVE YOURSELF some heartache and GO WITH ANOTHER COMPANY!!!

This plumber advertises on their website that they can clear clogged roof vents. I called for service and spoke with the owner who at first said they will try to clear it from the bathroom and then go to the roof. He called back, after I had someone go to my home to meet them, and said they would not go on the roof but could clear it from below. The came and snaked the sink and said sorry we can't do it but you owe us $265 (for 30 minutes of service).

This is a big scam! Not to be trusted!
PS. They did not reconnect the sink drain correctly after and I had to fix it.