Prime Plumbing

Great experience with Jeff in our house. We had just bought the house and we had a list of minor issues that our inspector had brought to our attention. Jeff patiently went through all the issues with us before identifying only 2 (out of 7 or so) that actually warranted repairs.

Shout out to Jeff for being an honest guy. He could have easily just repaired everything on that list an walked away with a cool $3K and I wouldn't have known any better. I'm keeping his business card on the fridge and I will be calling him again if I have any future issues. (fingers crossed we don't ever have to...)

I was getting estimates for a new project. They sent a great technician who took the time to explain everything to me, was there on time and was respectful.

Let me give a little backstory first.

I woke up Saturday to my sump pump outlet draining out like a tsunami. I did some initial troubleshooting to isolate the root cause of the issue before making calls around to local plumbers. All four of the local plumbers that came out to look at the issue provided work estimates for service line repair and replacements priced north of the $4k mark. With my home being a new construction built only two years ago I had a funny feeling that there was something else going on that did not require digging and infrastructure overhaul so I decided to take one last look around for reputable local plumbers.

I came across Prime Plumbing which had multiple five-star customer reviews on Google. We set up an on-site evaluation today 4/11/22 in hopes that someone would arrive earlier than the offered 11 AM to 2 PM time window.

45 minutes later we meet Nathan from Prime Plumbing who had arrived earlier than expected at no dispatch fee!

I gave Nathan the details of what was going on and he said this sounds like a familiar situation that he could resolve within 15 minutes without ground digging, slab breaking or overhaul.

15 minutes later we were back up and running with hot water!!!

He turned the outside water service valve back on and pointed out how the water service line meter reading did not change at all after the water service was restored. This verified that there was no leak in between the outside service line to the main water valve inside my home. At that point we went back out to monitor the reading on the service line valve. Still no change in the reading, still no leaks.

Nathan gave the go ahead to turn on the main water valve in the house. The service line meter reading slowly incremented as he expected.

We were able to verify water was restored inside the home and we also have our hot water back.

All this went down within 15 minutes as he promised.

That's simply incredible.

Nathan's strong basic troubleshooting foundation and plumbing expertise saved me an unnecessary $7,500 service line replacement, an unnecessary week's stay at a hotel, broken concrete, an uprooted ground and all the frustration that comes with that process.

He was able to root cause analyze and resolve an issue 4 other plumbing contractors overlooked and under analyzed.

To show our gratitude we ended up giving him a bottle of Belaire Rosè champagne as a thank you token.

Prime Plumbing is MY plumbing choice moving forward.

Thanks $1M Nathan.

What a great way to start a Monday.

Jeff Hemp came in response to my problem with my water heater.  I thought I had a leak, according to another plumber from yesterday.  But Jeff checked everything and there was no problem.   He has been my plumber for about 8 years, and no matter where he goes.  I will always call him from now on.

Don't use these guys. They're a subcontractor for HomeServe. They're taking forever to fix my broke pipe. It's been over 2 months and I still can't park on my driveway. When you call their customer service, their techs can't help you. They can only email mangers. There's no phone number to reach managers. No physical office to go to to demand answers. You're left waiting for weeks with no communication. Use a different plumber that actually has customer service. I doubt anyone at Prime is reading this but if you are, please freakin call me back and make my driveway useable again

Friendly and professional service. Ernie was great. Honest, informative and followed COVID protocols. Would definitely recommend and will be using them for future plumbing needs.

I had a couple plumbing issues to take care of. One was preventative maintenance on a Rinnai tankless water heater, and the second was a clogged laundry line. Since the technician could snake the laundry line while flushing the Rinnai, he have me a discount. He also showed me the clog...turns out the washing machine drainpipe can get clogged with lint... and he gave me a couple solutions as well. Prime Plumbing was timely, prompt, and able to resolve my issues. They were a true pleasure to work with. I would gladly hire them again.

What a waste of my time! When made the appointment I was assured that Prime didn't just do service work. I spent two hours reviewing the job on site and then was told they couldn't do the job because Prime was a service company, the house was historic and the work would take too long.