Catons Plumbing and Drain

I live in Pikesville and had Catons fix my bathroom sink plumbing today (7/12/15).  Bruce the service technician was very professional and did a great job.  He explained what was wrong with the pipes and was able to fix everything quickly and efficiently.  I felt the $68 fee for the technician to drive out to my house was a bit high, but overall the price wasn't too bad.  

   My only complaint would be, that the customer service representative I spoke with Saturday night said the tech would arrive between 8am-12pm.  However, when I called again Sunday at 11:45am to follow up, I was told there was no set time assigned and they would call when a tech was available (around 2:13pm).

I wish I had read these reviews before choosing Catons, but I have learned my lesson. Never again. The price was EXORBITANT. $650 for just over an hour of labor!!

And then they were very rude at the end. They called me in the middle of my son's birthday party, so I said I would call back later with payment. The technician escalated it to the manager who was extremely rude and made me leave my son's party to pay at that moment. Whatever happened to sending an invoice for me to pay online??

BUYER BEWARE. Never again will I support this business. Such a ripoff.

Find someone else.  Hired them for to replace my main sewer line and it was a mess.  The subcontractor they hired the work out to go the sewer replaced quickly, but they broke a drain line while they were doing it and Catons and the subcontractor gave me the run around for two weeks so I ended up fixing it myself.  

Their sales guys are pushy, their managers are unresponsive and rude, and they are overall a shady outfit.  Choose literally anyone else

The service was prompt after the call, but this company charged us $626.85 for a simple garbage disposal. This price is outrageous and we will never use this company again. The labor charge alone was $408 for 1 hour of work. They were going to charge $510 until my wife complained. The actual disposal also is marked up at least 100% as well. Unbelievable?

I called to have my dishwasher connected because the installer said we needed to change the connection for the hot water. We called an gave us a time for the same day. We waited nobody showed dispatcher kept telling us we were next. This also happen the next day after multiple calls. Finally a nice technician showed on the third day. He was finished changing the valve in less than 30 minutes
They charge $ 485 for labor and 173 for materials
The prices are not in line with any
Other company totally outrageous
NEVER USE THIS CROOKS

wasted two days of time then lied about their estimate.  then quit on the job when they learned they could not do what they said.    this company is crooks and liars please do not use

I hired this company to snake a slow draining basement sink pipe. They successfully got the snake stuck in the pipe and left after saying their excavation unit would have to come, jackhammer my concrete floor and remove the pipe entirely, leaving a trail of mud in their path. The excavation employee came and made some rather insane claims about the location of this pipe, my main and the work entailed. He then quoted me at $9,000 with $1,000 off for getting the snake stuck. A call with the manager the following day was even more disheartening. He was adamant that his crew had done nothing wrong and that the pipe was damaged before the work. He even went so far as to bet me that if they did the work and the pipe was fine, he wouldn't charge me.

Another company came and completed the work for half the cost and found the pipe to be in perfect condition with no damage. A follow-up email to the manager went unanswered (shocked.) It's hard to not feel like this was an extensive scam. Almost $10,000 to have a problem fixed that they created. I cannot more emphatically warn others not to use this company. I was comfortable selecting them because they had a good rating on Google and seemed local (they are actually owned by Roto-Rooter.) Steer clear!

Our kitchen faucet had low water pressure and the gentleman from Caton Plumbings said it would be $167.00 to fix.  He never fixed the issue and wanted to sell me a new faucet.  He also changed a stem in a shower and left the area unfinished.  His ending bill was $780 and all he actually did was install a new stem in the shower faucet.  I would give a negative rating if at all  possible.

There was a sewer backup and called a plumber to snake it out. He in turn had passed on my contact to Catons Plumbing who called me they can do camera troubleshooting free of charge. I got carried away and hired them. They charged 10K and got 3K as advance  and told I would get 5 year warranty but kept postponing the work due to some reason. Then one day they did it and made me pay the balance immediately but did not give a formal invoice for the work done and the amount paid. I kept following with lots of text messages, emails and phone calls to the marketing guy who approached me and the office. The office assistant finally said the system can't generate an invoice!! I finally had to yell at her citing IRS and bad reviews and then she sent it. And the warranty shows 1 year now. I had to waste my time and energy just to get an invoice for the amount I paid. Very unprofessional.

My mom used Caton's Plumbing for years and had always had good experiences with them, so back in September when the drains in my house started running extremely slowly (enough to make the washing machine drain overflow every time the machine emptied), I called Caton's to come and look at the problem.  The plumber who came out essentially told me that, because I live in an old house, the drains would always run slowly and there was nothing he could do, but that to make me feel better he would try to remove any clogs.  He removed the cap on the overflow drain and after explaining to me what the overflow drain on my tub was in the most condescending way possible (because I am a girl and couldn't possibly know anything about the house that I own or the physics of creating a vacuum), he proceeded to plunge and snake out the tub drain and to snake out the washing machine drain.  

After the plumber left, we noticed that the cover for the overflow drain on the tub was now broken and just balanced in place.  I was annoyed that he broke the cover and didn't tell me, but, since the replacement cover cost $7, I just replaced it myself.

I was more annoyed that nothing that the plumber did lessened my problem at all--my drains were continuing to run slowly and to overflow every time I ran my washing machine.  When I had plumber from a different company come out to look, it took him about 5 minutes to realize that, even though the drains weren't clogged, what was happening was not normal or something that we just had to learn to live with--over time, between the way that my house had settled and the way that the pipes in the basement were suspended, the pipes had shifted so that they were no longer at the correct grade for water to drain without backing up.  The second plumber regraded the pipes in the basement and I haven't had a problem since.  So I had paid Caton's to not fix my problem (and to be obnoxious about it), but I figured that a lot of plumbers would probably have started with trying to clear the drains and I could tell the second plumber that he didn't need to start there because someone else had already tried, so I at least got some benefit for the money that I spent.  

Then recently, I had a leak in my kitchen ceiling.  Since my tub is directly over my kitchen and the leak only happened when someone was in the shower, it was clear that it was coming from something related to my tub.  I had to get someone out to cut a hole in my kitchen ceiling.  Once he did, it was immediately clear that the leak was in the drain just below the tub.  The leak has clearly been going on for a while because the insulation that was taken out of the ceiling was completely soaked from absorbing the water from the leak.  Since the only person to touch that drain since I bought the house 5 years ago was the plumber from Caton's, and it wasn't leaking before he came, he clearly damaged the drain pipe when he plunged the drain or snaked the pipe.  So not only did I pay money to Caton's to have them not solve my problem, now they have cost me money because I had to pay several other people to come in to repair the damage that the Caton's plumber caused.  I will never hire them again.

If I could give less than 1 star I would.  I originally called for a very small leak in my shower handle.  The first plumber came out and changed out the diverter behind the shower handle and charged an outrageous amount for the service.
I didn't use the shower that day but the next morning water from the shower had dripped through the ceiling and was all over my floor and counter tops in the kitchen.  Another plumber was sent out that day to fix that problem.  That plumber cut a hole in my wall to diagnose the problem and said it was a problem with a connection.  The connection was changed out and then no water would come out of the shower head.  The plumber came back to fix that issue and was only able to get the water to trickle out of the shower head.  At that time the plumber said that I needed to change out the part of the shower head that connects to the wall and he would order it and return when it came in.
After about a week I called to see when the plumber would return.  I was told that he could not order the part he said I needed, but that I would have to order the part.  Of course no one called me to let me know.  I ordered the part and asked that a more experienced plumber be sent out to address my issue.  
When the part came in they sent the most inexperienced plumber that I've ever encountered.  She wasn't even able to disconnect the shower head from the wall.  She did call someone else to come and assist her.  My shower head has 3 functions. an overhead rain spout, body sprays  and a hand held spout which all act independently of one another.  None of Catons plumbers had worked on this type of shower head before.  However, I had the instructions from when it was installed that I shared with them.
During this session the plumber who came to help the inexperienced plumber removed my shower head cleaned out everything and replaced the piece that I was told i needed.  Once the shower head was put back on the wall, I still only had a trickle of water and was told that I needed to replace the diverter on the shower head.  I didn't believe it but I ordered that piece also.
When the new diverter was delivered I ask again that they send me a more experienced plumber.  They sent out the second plumber again.  He replaced the diverter in the shower head and still just a trickle of water.  This plumber did not want to look at the shower head again so he told me that I needed a new shower head and that he would install it for me.  I told him that if I needed a new shower head that they would have to  buy it because it was working fine before they got to my house,  so he just left my house.  
That same day 2 more plumbers came to my house. Again they took the shower head apart and cleaned it out.  One of them found that the water had not been fully turned on at the cut off valves behind the shower handle.  
This resolved the issue with the trickle of water, but now the shower head is spitting water everywhere and I can't change the functions.
After the plumber talked with the Canton managers, they decided to refund me for the cost of the labor that they charged for the first call as I said it was way out of line for what they did.  They left me a receipt stating that my shower head was over 10 years old and needed to be replaced.  My shower head is not 10 years old and did not need to be replaced.
Needless to say I was very frustrated.  I looked on line to see if anyone else had had similar problems with my particular shower head.  I found that one of the pieces on the shower head needed to be tightened in order to get the functions to work and I needed to put the washers back in the parts of the shower  head where they had been removed and never replaced when the shower head was taken apart to be cleaned
I know it's a long story but beware.

We've used Catons before -- never again. Our water heater leaked and called Catons to come and replace it. We were told our power vent gas water heater is a more expensive type of gas water heater and were quoted over $3,300 in materials. This felt high, however I know there is a markup due to the convenience of having the plumber buy the water heater and I was told it is more expensive anyway, so we agreed to have it installed the next day.

The two people doing the installation did a very good job and were very professional, however when I looked up the price of this water heater it was $1,600 retail. Factoring in another couple hundred dollars for other less expensive materials, you're looking at 70%-75% markup. I feel taken advantage of even though they claim their prices are fair. Additionally, they sent someone out to take a look Sunday night even though it was not an emergency. I feel like they know if they can get to the job first they can take advantage of a poor situation to make some extra money.

I made multiple attempts to contact a manager at the office but they have not returned my call. I'd give Catons one star however the installation itself is very well done. I however can't recommend them due to the markup on materials.

Companies like this are the reason plumbers have a reputation for being unscrupulous.  

My shower wouldn't turn off.  We called Catons since they have emergency service and while we waited,  we did a simple google search and found that this is a common problem and the only thing that needs to be replaced is the faucet cartridge.  We had already removed the handle and wall plate to shut off the water (since our main water shut off is stuck in the open position) by the time the plumber from Catons arrived.

He looked at it for less than a minute and somehow came to the wild conclusion that they would need to cut a hole in the wall of the walk-in closet adjacent to the bathroom so that they could replace the entire pipe due to corrosion (there is ZERO corrosion btw, the house is only 8 years old).  Obviously that would have cost thousands, would have been a huge inconvenience for us and most likely would have damaged our house.  We asked couldn't you try replacing the cartridge first before going to such extreme measures.  He responds ehhh well yeah that could be it.  He gave us an estimate of $500 to replace the cartridge: $375 for labor and $125 for the part.  Unbelievable.  

I'm not one to mess around trying to do things myself when it comes to plumbing but there is no way on Gods green earth I was going to pay hundreds of dollars to a company that just blatantly lied to our faces and tried to rip us off. We would have gladly paid a fair price for the repair but the experience with Catons pushed us to try doing it ourselves. It could not have been easier. Pop one cartridge out, pop a new one in, replace the faucet handle. Simple. $45 for the part, about $30 for the rest for tools and caulk, and 10 minutes of our time.

If we didn't know better and hadn't done our research, this company would have ripped our walls and pipes up, majorly disrupted our lives and charged us thousands for the privilege when it wasn't even necessary.  Then still trying to charge $125 for a $45 part and $375 for 10 minutes of labor is just the icing on the cake.  

After this experience, I will never use this company or recommend them to anyone.  There are plenty of trustworthy companies out there to choose from that don't try to cheat their customers.  I can't even imagine how many customers they get away with cheating.

$150 to tighten a pipe with his hands and then justify it that they charge $300 per hour yet on the phone I was told they charge by the job. A ROTO-ROOTER affiliated company lol I should have known better smh

I called this company and was initially very pleased with their service and responsiveness.

However, upon the request for a second service, the company broke a toilet coupling in our basement. They initially advised it was their fault and were calling out another technician

Two weeks later the toilet is still broken, they keep telling me they have no idea what they are coming to fix, they have given us multiple quotes for the same service but never even completed it. And now they are charging us extra as they have no record of breaking the toilet.

This company is unprepared and unprofessional.

Catons performed antimicrobial (mold) spraying.  They used duct tape on all the walls and ceiling to hang plastic curtains from ceiling to floor.  I had asked them to use non-destructive blue paint tape instead.  They said it would not cause problems and did it anyway.  When they removed the duct tape it removed lots of paint from walls and ceiling, even taking patches of drywall from the ceiling.  I asked them to repair it and they refused.  They told me to claim the damage on my flood claim.   I asked them exactly how I could claim ceiling and wall damage to be caused by a flood on the floor - they did not respond.   To add insult, they charged me $1,500 for what should have been a $500 antimicrobial spraying.   I had to repair the ceiling drywall and paint from my own wallet.    Pictures available, as well as their emails.   RP in Ellicott City

Without a doubt, the Worst experience ever. Every time they returned, it was a different crew, who knew nothing about what their other crews did. They were clueless. They broksome of our valuable things. They promised to snake the sinks, showers. Toilets. They did not. They never finished the Job. They left our Home dirty, broke what they worked on, made excuse's, unfinished work; they difnt want to complete. A total nightmare. Their prices were outrageous. Still leaking; would not come back to fix their mistakes. Beware! One of their employes even made fun of them! Be forwarned!

I don't often give out 1-star ratings, but Catons Plumbing has earned it.  Had a sewer main failure, the toilet backed up and dumped sewage on the floor and some leaked down into the basement.  

The good news is that they came out on a Sunday afternoon and stayed until 1AM working to snake and camera the line.  Pretty much all bad news after that...

The initial estimate was $776 just to snake & camera, which is much higher than other plumbers but hey - they were available on a Sunday afternoon.  Actual cost was $1,659!!!!
That included the extra time they needed when they drilled through my drain line with their snake - dumping a ton more sewage into the basement, and then they had to fix the line that they drilled through.  

At the end of all this we had them do the blackwater restoration, to clean up the mess (some of which was not their fault).  On Monday they had the cleanup crew there and the plumber diganosed that we needed a new sewer main.  Monday evening an estimator came out to quote, said they'd hopefully start work Wed, and be done Thurs/Friday - which would be great, it's a long time to go without water.  They said that the crew would be out Tues AM to mark where the sewer line will be routed.  Tuesday afternoon comes, the crew measures & marks, and says they'll be back end of NEXT week to do the new sewer main for $9,300.  I'm not going another week and a half without water, I found a better plumber to do it within a few days for $5,340. (for you folks at home, that's almost $4,000 LESS than Catons!

Meanwhile, the cleanup crew scheduled to arrive Tues morning to do final cleanup and microbial spray...I took the morning off work, they never showed despite multiple phone calls.  All in all, they were supposed to cut out the damaged sheetrock, then come back three consecutive days to spray...They missed several feet of sheetrock as well as a day of spraying, the basement still smells funky a month later.  Their estimate said the cleanup would cost not less than $2,400.  The manager was proud that the charge was at the bottom of his range, the bill was $2,402.  And yes - most of the cleanup was from their own mess.

Called Caton Plumbing to repair/replace the sprayer hose on kitchen faucet. Tech showed up and just kept staring under the sink. He then quoted me a price and then told me he would need to go to the supply house to pick up the part. He said if I went to pick up the part, it would be much cheaper. I agreed to have him go & pickup for the extra charge. He returned about 30 minutes later and again began staring under the sink. He then told me it was not the correct part and would need to go back & get the correct part. I escorted him to the door & told him no thanks.

Looking at You Tube videos, the job should have taken about 15 minutes - disconnect the hose under the sink, pull it through the faucet, disconnect from the sprayer end & reverse the procedure with the repla cement hose.

Called Catons Plumbing for a quote one morning (I live 0.6 mi from their warehouse) and they said someone would call me that day. Didn't hear from them for 2 days so I emailed them that morning - nothing all morning/afternoon. When I got off work I called them and they said they would call me back the next day to get someone out for an estimate....that was last week. Do yourself a favor and go with a company that wants to show up and do the work - don't waste your time with Catons.

My water heater breaking felt like an utter catastrophe. Water was leaking out of the vents, out of the light fixtures, even out of the smoke alarms. I was panicked and did not know what to do. Luckily, I called Caton's Plumbing. Their team of competent Water Mitigation professionals came promptly, using a slew of technology and time-tested experience to stop the problem at it's roots, and mitigate any and all issues related to it. By the end of the day, they installed all the necessary equipment to dry and dehydrate my house.  By the next day, I was getting a new water heater installed. By the end of the week, the water mitigation had successfully finished, and I was able to move on with my life.

Thank you so much! Especially, Paul, Henry, and Zoe from the Water Mitigation team, who acted with such professionalism. They saved my new home!

They came out and wanted over $500 to snake one bathroom drain.  Price Gouging for sure.

My water heater died and I called Catons, because they were a local company, to get an estimate for replacing it.  I have been without hot water for 3 days and am a senior citizen.  No showers, no washing dishes, no laundry, etc.  They gave me a 4 hour window for someone to come out.  I received half a dozen calls saying there was a delay in getting someone out the first day.  We rescheduled for the next day between 3 and 7 pm and I was told they would give me priority.  I started getting the delay calls at 6 pm and they would let me know when someone would be coming.  I heard nothing more until 8:30 pm and was told someone could still come out in an hour or so depending on traffic.  At this point I told the girl to forget it and cancelled.  I can't critique their work obviously but why would I go with a company that can't get someone out to give me a price for a job?  What would happen if I needed service?  This company is obviously in need of serious help.  As someone who ran a customer service business for 20+ years, this is totally unacceptable.  When this is your first impression of a business, I don't know how they have remained in business this long.  Either they don't care about customers or they are over promising and under delivering.  Will never use this company!  Customers BEWARE!

I called around 430p to see about getting an estimate to fix a cracked sewer drain line. I was pleased when they could have someone out the same evening. I was told it would be 6-10p for a technician to arrive. Around 8p someone called to say the teams were running late and it would be a bit longer. At 950p my neighbors texted me to say someone came to their door asking for our address. Why didn't they call? I tried calling the main number and couldn't reach anyone.

Our toilet was broken but we had no leaks, damage, or water issue. All we needed was to swipe one toilet out for another. We paid $229 for our toilet. The company was wanting to charge us $500 plus dollars to install it. After questioning the cost it was brought down to $400 which was still a lot in my opinion. Initially they quoted us $700 if we had them pick out the toilet. The mark up is a lot. Will they fix a minor plumbing issue? Yes. Will you be over charged. Yes! I would recommend a handyman or a different company for simple jobs.

I contacted Catons plumbing because my basement was overflowing. The lady on the phone was very polity and scheduled me an appointment for 3pm to 6pm. The repairman did not show up until close to 10pm. I was not at home so when the repairman called me to inform me that the sump pump needed to be replaced I gave him the go-ahead about an hour later he calls to collect payment. After he processed my payment I asked him if everything was good to go (I wish I would have asked before providing my CC info) he replied yes I changed the sump pump but the issue is not fixed because the pipe is clogged or broken I dont know but the basement will continue to flod until the pipe is fixed..... Why did he even change the pump if the issue was the pipe?!!!! I called to expressed my concern and the manager offered to send a camera man to inspect said pipe. The camera man showed up (when I wasnt home) and inspected the WRONG pipe.
I am beyond disappointed with this company.

Service staff was friendly, communicated clearly, and sent technicians out for a same day repair, and they arrived as promised within the appointed time slot.  The techs that came out, Darryl and Andy, were professional, friendly and efficient (5 stars to them).  Would give 5 stars overall but the $280 per hour price tag seemed excessive for a basic repair that required no materials and only one technician.

They sent out a crew of guys who barely spoke english.
Didn't know what they were supposed to do...
Couldn't give quotes or prices....
Had to call the boss in the office just to find out that no one in the office can help these helpless people in the first place.
What a shit show...
I do not suggest calling these people at all

The first time a plumber came to fix a basement sink faucet the plumber was efficient and I let him put in a turnoff valve for my main shutoff. The ptices were reasonable. Then when another plumber came to snake my stopped up tub and wanted to charge $600. We were done. Too bad. Bye bye.

So on tues night I had a young man to come to my residence and tell me to flush a tube from my dishwasher would be $600 when I said no he thought he was at a public auction and talking to a fool, this guy then said $350 then $250 I kindly showed him the door for trying to finesse me.

While the quality of their plumbing service was good, I feel I paid WAY to much.  Due to a home situation, I went ahead with plumbing repairs instead of waiting for previous plumbing estimates to come in.  Found out I paid WAY more than the other estimates.  So my advise is get multiple estimates, including Caton Plumbing, if time permits, you could save a LOT of money.

I own a home in Baltimore that I rent.  They charged me over $700 to fix a leak.  The tennant said he was there for less than 30 minutes.  When I called find out what cost $700 they said it was up to the technitians descresion.  The tennant mentioned he only tighened one thing in the basement and she thought I was getting taken advantage of too because he didn't do anything.  I called the technician and he mentioned that I would have to pay another $250 to get the faucet upstaired tightened to prevent the leack from occuring again and I told them no thank you, I would have someone else do it.  The bathroom still leaked after they left.

DO NOT USE THEM!!!!

Worse customer service and technicians I ever worked with. Shady with their prices, and made it seem like he was doing me a favor by charging me $650 for a leak. Complete disconnect between their front office and technicians. Tried to use me as a middle man. Guys barely spoke English and tried to raise his voice while answering questions. I had to remind him he was in my home.

The technician that came out, Alfonso, was extremely rude and unprofessional. He had a chip on his shoulder from the moment he got out of the car, he talked over me the whole time, and he was hostile. I'm in complete shock that this is how I was treated because the two women I spoke to on the phone were extremely nice. I spoke to a manager, Bill?, afterwards and although he did his best to remedy the situation and have another tech come out, I just don't trust that I won't have another Alfonso aggressively showing up at my door.

Had there been time to really look around I would have chosen someone who is not quite as expensive, if that even existed where plumbing is concerned there seems to be no end to cost.

Considering the work that needed to be done and the skill and time it took to perform the fix, and I have a good understanding of what was needed, it may seem reasonable. In addition, there was no charge to assess the issue where several other companies I called wanted at least $120 just to come out and access the issue outside of the labor and parts to perform the job.

I would urge anyone if it's not considered mid to emergency situation to call around and look at reviews and find a company that has better competitive pricing. Of course with any trade you just hope that the skill level and quality would be paramount.

I called to request and estimate, specifically saying that I had NO pipes at all in an old row house I recently bought. In a little over an hour, they sent a guy to repair pipes...that I don't even have.

I called back immediately and was told an estimator would call me back. No call. I called the next day and was told the same thing. Now it's been three business days and I haven't heard from anyone.

I'm glad this happened because it's an indication of potential problems if a company can't send out the right person and won't follow up on return phone calls.

Called Caton plumbing to assist with two clogged toilets, thought the main needed to be cleaned. The plumber immediately went to the basement toilet and decided to snake out to the street, after pulling some roots to the tune of $390 dollars he then advised I needed another $390 dollars to snake the first floor toilet to the stack. He stated he would go through my shower to save time. 45 minutes later the short 20 ft run to the stack was still clogged my shower was covered in toilet waste water and he was taking apart his machine in my bathroom. (See pic)

Then stated the clog was to big and must be a rag so he needed to pull the toilet and use a bigger snake. Pulled my toilet and used the larger snake and then said the drain was frozen and he couldn't do anything about it?  Shouldn't a certified plumber be able to discern this before ripping apart my bathroom.  There was a piece of toilet tissue in my upstairs shower amidst the waste water now gurgling up into the stall  and this BS artist stateslooks like Cottonelle you should use Scott's instead. Really, Really?  Did he think I was born yesterday? He saw the bag of Cottonelle in the basement not from what he pulled from the soil stack

The tech, can't call him a plumber (that would be an insult) couldn't stop talking and never fixed the clog and left my bath a mess.  Oh I forgot the ground outside is frozen and he wanted to throw the fecal water into my backyard? WTH? My neighbors would love a nice coating of sewage on top of the ice!!!!  After his departure I found his trash gloves etc in my bathroom trash.  

Bottom line, one toilet works, main clean, second bathroom trashed and inop. This was pathetic, I will NEVER call Caron plumbing agiain and you shouldn't either.  $600 to snake the main.......ridiculous!

I had a water back-up via the toilet in the basement. I called Catons. The  Plumber was very professional and cleared the back-up. I was satisfied and will call Catons in the future if needed.

If I could give lower I would. We had a pipe burst. They open up the wall and replaced a faucet that burst. I paid $200. They placed fans down and did not place any pads down because they did not have any. There were 4 people who that got there at 5:30pm and left at 7:30. Leaving the fans over the weekend. Two weeks later we got a bill for 8,239.77. They came back and got the fans. This is clearly an error in accounting. I pray this gets resolved shortly!!! Seriously!!

We were so pleased with Catons service.  Due to the recent harsh weather this past weekend , we needed help .  Catons sent over Bruce.  He was very polite and knowledgeable.  This storm did a job on our house and with that being said our sub pumps were done.  Bruce installed two sub pumps for us and took his time and made sure things were done properly.  Any questions we had he answered.  He was professional at all times. He also didn't leave a mess behind. From this experience alone I would call Catons for all my plumbing needs.

I would give zero stars if i could, but the third guy Caton sent was really good. I have a pressure relief valve in my basement above the pressure reducer for water coming into the house. It dripped periodically for years and then failed. What a mess. Couldn't keep up with the water flowing into the house from the valve. Called Caton on a Saturday morning cause they were open and said they don't charge an extra fee for nights and weekends. First guy came. Said I don't need a pressure relief valve and took it out. Well, I was absolutely not sure about that. Leak sprung on opposite wall so got a second guy to come Sunday. He kept saying over and over that the problem was temperature; yes, I know temperature affects pressure, but this relief valve had nothing to do with the furnace or hot water heater. I was in tears trying to explain this. I showed him the relief valve and pictures, but he had no clue. Called Caton back Sunday and was told these two guys are technicians (C3 he said). I asked for a plumber to come out, they said they would send one that day, but he came Monday. I met him at the door and before I let him in I showed him the relief valve and asked, Do you know what this is?. He did! I asked Do you know what this does?. He did! He confirmed that I do need a pressure relief valve and also that they can fail (of course they can!!). He replaced a new pressure relief valve where it should have been installed in the first place, above the utility sink to catch any water that might drip when necessary. Fixed the other problem, too. Advice ? Call a  licensed plumber!!!!! I will never call Caton again! Live and learn.

We called Catons because we discovered on a Monday morning that our hot water heater was leaking. They replaced it for us the same day and at a reasonable price, but that's where the pleasant experience ended.

They sent out their Water Restoration service to dry out the basement after -- at least when I left the house in the morning, there was very little water to remove. My shop vac and some towels would have done most of the work. They assured my wife that they'd call our insurance and verify that our homeowners would cover the cost of their services so my wife approved it after they gave State Farm a call. Well, now I get the claim information from State Farm and there's a $1000 deductible out of the total ~$1600 or so water restoration service. Needless to say, it's kind of mind blowing that it's $1600 to rent some fans for three days and have someone move them around a few times and I'm incredibly frustrated that we weren't informed of the $1,000 deductible prior to approving their service!

Have used this company a couple of times and was happy with their work and prices. However, I had them come out to fix a toilet leak and the thirty minute job cost $471 dollars {with a 10 percent discount}.  Had the work done because of time constraints. Called the office to get an explanation and was told they only use master plumbers so the cost will be more. Won't be using them anymore.

I wish I had read the reviews before having Catons Plumbing try to install a toilet in our house. The plumber was here for 2 hours and didn't mention a leak, he was chipping away in the bathroom for quite some time and pierced our radiant heat pipe, then 30 minutes before he left he told us we had a leak that he couldn't fix - no leak was mentioned before this time. We called a radiant heating specialist and was told it could not be repaired, so we are paying $8,000 to install forced air heating in our house. A supervisor from Catons Plumbing came yesterday to look at the job, he called today to say after speaking with the general  manager, they would provide no monetary compensation. We are paying $8,000 to install a new system because of an error of Catons Plumbing and was asking them to pay half $4,000 and was told no. This was their error and they took NO responsibility for it.

The guy caused a small leak from our main level to basement, had difficulty communicating, could fix the main thing we called him for with a way overpriced cost, alleged that our powder room sink drain needed to be replaced because it was very old.  It is 7 years old.  Took 2 hours to clean out the trap in the sink.  It cost $241 for cleaning out the trap in the sink.  We called another plumber right after he left to address our main issue.

Excellent and quick service! Nick # 2208 is a true professional and a nice guy! Great work thanks

Have been using Caton's for several years for small and not so small ($1000+) projects on my main residence and rentals. I generally enjoyed their responsiveness.

Recently I called them for a plumbing problem at a rental property. Having moved out of state I was not able to attend the service call. They came out, took a look at the issue, attempted to resolve it and called me to say the problem was much more serious (and urgent) than originally thought, and I would receive a call from an estimator. The estimate came in over $4200, so I called an independent plumber to get a second opinion. He checked out the issue and fixed it immediately, without having to dig up or replace anything. Savings: $4200!!!

It seems like Caton's reputation is that - once in a while - they will see an opportunity to get a big sale (dare I say?) dishonestly and they will go for it! So my advice: if they give you a big quote on a job, get a second opinion. Or better yet: stay away, we don't need dishonest businesses around!

Caton Plumbing came out and assessed the damage - My water heater was replaced in a timely manner, but I had to have a follow up visit the following day - Lal #2765 and his trainee came out and adjusted my WH temp and addressed a few other issues.  I was satisfied with the service appointment.

If you are thinking of using CATONS you should be aware that customer service representatives REFUSE to tell you their hourly rate in advance.  

I phoned today to schedule a service call.  I was told that there would be a $68 fee for someone to visit my home and give me an estimate.  I then asked what their basic hourly rate for work was, and was told that it is company policy that they DO NOT give this information in advance of the home visit.  Only the technician who visits your home can tell you.  They confirmed that hourly rates do not change based on the job, but still refused to disclose it in advance.  I spoke to 3 different representatives and NONE of them was willing to tell me their hourly rate.  This, to me, is a serious RED FLAG.  

The problem with this, is that once you finally learn the hourly rate, you still owe the $68 home visit fee - even if you discover the rate is much higher than you expected.  

After complaining, I got a call from the General Manager who told me that hourly rates only apply to about 10% of the work they do - the rest (say 90%) is charged by a flat fee pricing policy. Thus, to avoid misunderstandings, they don't make it known to the customer in advance. When asked, he did disclose their hourly rate (which based on my research, was less than competitive) - Bear in mind this is after I asked 3 company representatives, and requested a call back from him.

To me, learning how much a plumber's hourly rate is in advance can tell you, as an educated consumer, a lot about their overall pricing structure.  If the customer isn't allowed to know in advance what the hourly rate is, it is difficult (or next to impossible) for the consumer to compare the flat fee with the hourly rate, and thus make a determination as to whether either price is fair or competitive.  

The fact that CATONS refuses to tell the customer in advance (and has policies that BLOCKS their reps from revealing it) is a serious issue to me.  

BTW: I was able to find several other plumbers in the area who were happy to explain both their flat fee policy and hourly rates immediately when asked - and without hesitation. I chose one of them for the work I needed done and was quite happy with the result.

We recently moved into a condo and had not yet had occasion to test the guest bathroom shower. Two days ago, we realized the hot water really wasn't hot enough for a friend's upcoming visit, so we called Catons.  They scheduled the appointment promptly and easily.  The appointment day was complicated by my return travel on the train from New York, but their dispatch team made it all happen, coordinating their schedules and mine.  Shortly after arriving home, Kenny arrived and quickly assessed the issue.  He fixed the problem quickly and was very professional and courteous throughout.  It's very comforting to know we have a reliable source of professional plumbing services when the need arises.  Highly recommend Catons.

Great service, and a simple appointment process. Representative told me the service fee ($68) up front and we were able to schedule something within 4 hours of the time I called. My grandma (for whom the plumbing service was for) was there when the plumber requested had arrived. She said he was a very nice and knowledgeable. The job looks good and most importantly, fixed the problem. Would recommend again.

Do NOT hire this company.  They were hired to do a complete re-pipe of the lower level of a residence/animal sanctuary where I am employed as the caretaker.  The estimate and follow-up work orders were very clear in wording- a complete repipe with ALL copper pipe removed and it was to take 4-5 days.  However, after I received the close out ticket stating this was done, I inspected the downstairs and saw many spots where 2-5 ft of old pipe had been left behind, particularly in high-stress areas such as tie-ins and connections to fixtures.  So I had the property owner as well as an acquaintance who is a licensed master-plumber review the work.  Both agreed it was sub-par and did not fulfill the contract.

And so my many phone calls began...  The first person I spoke to was polite enough and told me he'd have a manager call me back asap.  Except he relayed nothing of the issue to the manager.  So I had to start from the beginning.  The manager, seemed to have no knowledge of the job and got an attitude right away, interrupting and barking ma'am at me repeatedly.  He argued with my assessment of things but in the next second, would tell me he had nothing to do with this job!!  Ultimately, he told me to just wait for a call from a gentleman who had visited our job site and who's team had completed the work.

And so enters John, so far...the worst.  John ALSO used the excuse of being unfamiliar with the job (what??!), also became sarcastic quickly, and could do very little to help.  He ended our first call to speak to one of his plumbers, Andy, and then called me back.  He attempted to use the excuse that copper pipe had been left because it was behind cabinets they would have had to remove...  First off, no.  This is apparently ADDITIONAL copper pipe left behind.  After all, if the all the copper pipe had been behind drywall and cabinets...we never would have been able to see it.  The many feet of copper pipe I had originally complained about was easily accesible/visible.  John/Andy also said that the old pipe had been left behind cabinets only because they did not have permission to remove the cabinets but were unable to advise me of any attempts to contact either the owner or caretaker (myself).  Nor did they make any note of this problem on the closing work ticket.

Bottom line, the work done simply does not match what was promised in writing in the estimate or what was stated in the follow-up tickets.

Our problem has still not been resolved...a FOURTH person was to call yesterday but apparently John never actually told his employee about the appointment.  I would also like to note that no one from Caton's has offered a single apology for the the way the house was left or the time-consuming, disorganized way my complaint has been handled.

My overall feeling in dealing with Catons employees?  They took advantage of the fact the property owner told them he would be out of the country for a few mos AND if you are a woman trying to deal with them?  You will be disrespected all the more.  Again- do NOT hire.

Excellent and quick service! Tim Paul is a true professional and a nice guy! Great work thanks

Had a great experience with Caton's recently from scheduling, to estimate with Kevin to repair with a really nice guy who's name I forgot (sorry!) to a quick fix afterwards of a minor issue with Tim. Very efficient, professional and helpful all around! Will use them again for any plumbing needs.

Had Catons do a mini bathroom remodel, in December 2010, which was basically replace the tub and tile around it, upgrade the plumbing and also replace the flushing mechanism in both toilets.

This December I noticed water damage in the downstairs wall, just below the tub, shortly after the tub would move when you were in it, the metal drain was rusted and there was a hump in the tub.  I called and asked how long they guarantee their workmanship.  The woman came back and said they don't replace tubs and had no record of work done at my address.  She asked for an invoice number, which I couldn't find.  I could have pursued the issue because I still have the cancelled checks (deposit and payment) but I really don't want these people back in my home.  When the plumber was here for two days he took a dump in the toilet and never bothered to flush.  Disgusting!

I wasted $3700 for crap work.

I had another company tear out all the previous work and do it right this time (which they agreed was not done the first time).  

Not a company I would recommend to anyone!

I would give no stars if I could... Had to get a main water valve replaced as a result of a home inspection.  I called a week earlier and explained to customer service that the water to the building (i live in a condo) had to be turned off in order to replace.  They said no problem and scheduled me for the following week between 10-2..(they specifically chose those hours so the water being off would not impede on the building residents). I sat there repair day and waited...and waited...and waited.. every time I called the dispatcher she told me they are still on a job and I don't know when they will be available..sorry I don't know what to tell you.  I reiterated with her  that the building water was being cut off and it needed to be done before the bulk of the building residents get back from work.  Not a care from them.  So I waited till 4pm and finally called to cancel.  And the dispatcher had the nerve to ask me if I wanted to reschedule with them....not even if Jesus asked me to!!!  I understand the concept of the scheduling time frame but in my realm of common sense, I'd do the job that's gonna take the less time, but effect the most people first...or maybe even second.  Use them at your own risk ya'll!

Thank you, Yelp, for filing a formal complaint on my behalf. Because of that complaint, I heard from Roto-Rooter, an (older?) sister company, and from the general manager of Catons Plumbing. I received an apology for the plumber's critical omission (not checking and snaking the waste line from inside the house) and a full refund. The general manager expressed his regret that he did not hear about the problem until now, as he would have liked to have had an opportunity to make the situation right.

My first call about the clogged drain was on 26 July. My follow-up call was on 2 August, one week later, when I spoke to the service manager. Problems continued until another company did the waste line bypass yesterday (18 August). I heard nothing from Catons between 2 and 19 August, when Yelp filed the complaint. Perhaps, if I had escalated my complaint earlier, Catons might have resolved it sooner, but, honestly, the waste line problems were happening too fast for me to spend time arguing with them about not doing the job properly.

I am glad that I will receive a full refund. This is the best possible result to a very unfortunate situation.

I had a main water line leak in the front lawn and was given notice by the county to replace in 10 days. Since I had Caton previously do small plumbing repairs I had them do this work. They provided an estimate and started the work in a couple of days. They didn't finish the work and had to come back. The second visit cost another $795, after already paying $4,000 for the original work. The front lawn was left a mess and the pipe is sticking out of the front lawn now. It an unsightly mess. Never again will I have them do work. I have tried to contact the general manager with no luck. After leaving several messages and giving the company a chance to rectify this situation I'm posting this to warn others.

From the service call this weekend for a leaking hot water heater... We  were treated cordially and given the 1st appointment Monday am with a 10% discount for first time users... Jason arrived in am... Immediately diagnosed the problem, and advised what would be entailed for a replacement including upgrades required by code.  Jason wrote out the estimate and I signed on... In addition to the water heater, he fixed a basement toilet and completed the tasks, cleaned up and went over the final bill with courtesy and a simple explanation.  He also advised us of a need for a replacement cut-off valve which we opted to do at a later date.  Job was well done, competitive in price and explained the warranty- I year labor and 6 years parts... Such a deal!!! 4

Slow, poor work, high cost. These guys are the emergency plumbers for our condo management. The clowns were called to fix flooding unit but couldn't turn water off - Howard County Fire Department did that. Once they found the problem they used washing machine as a tank to empty pipes causing another flood.

Replaced hot water heater in building. New one not hot enough to shower with until second trip to building.

Avoid this company. Useless and over priced.

So I have had two very experiences with this company. I have an issues of water back flowing into the house. The 1st time the plumber told he would snake my outside line and that the break was on Baltimore County side of the pipe and they would send out a crew with a camera to confirm that the break was a county issue so I could contact them to fix it. No crew with camera ever came. A month and 1/2 later I had the same problem & this plumber told me since I have and outside access the county would snake the pipe for FREE ! & once they got tried of snaking my pipe they would fix the problem. So the 1st time plumber totally ripped me off!

I had Bruce Jordon Jr come out to help with issues with a slow drip in my shower and my toilet. He came out to my home in Baltimore, MD. He was very knowledge and resolved both issues. Even though he couldn't get the part needed for my shower faucet, he gave me the necessary information to order the part. He left his information so I can call him when I receive the part for him to install. He also resolved the issue with my toilet and provided me with information to help prevent further issues. I would definitely do business with Caton's again.

After my second bad experience with Caton, I am never using them again. First time we used them was for a leak in the ceiling. $475.30 later and a hole in our ceiling, water is still coming out. Their excuse was, it's not a plumbing problem. Second bad experience was with a broken garbage disposal. The plumber came and spent 5 minutes in our house, didn't get any tools out, and simply hit the reset button located on the backside of the disposal (I didn't know it was there otherwise I would have tried that), yet we end up with a bill for $229. This company is money hungry and deceiving. Highly recommend using another company for your plumbing issues.

Horrible experience. If I could give them a zero stars rating, I would. I called to arrange a video camera inspection of a house I am buying. Their receptionist was rude and would not schedule with me - insisted on only scheduling with the seller since it was their property and then she would not quote even an estimate on the phone.  However, I went ahead, since I had a recommendation from a friend for this company.  The technician came on-time and was courteous.  He quoted me a high price compared to other companies I had scouted - $240 per hour, two hour minimum - but I had already hassled the seller because Catons Plumbing made him call them to schedule the property as the property owner and he had to show up to let them in to make the appointment that day. The tech looked at the sewer cap and then said the sewer line cap wasn't opening easily, and he didn't want to break it, so he asked to go through the toilet in the basement.  I had to ask him the price - he didn't offer that the toilet would require an upcharge until I asked.  He added $97 to the original quote of $480.  The video camera inspection went well, and as he was re-installing the toilet after the inspection, he told me there was a problem.  When he went to turn the toilet water valve back on, he had broken it. He blamed it on old equipment.  Then he told me the repair cost would be $250.  The toilet, which was just fine and in working order when he arrived, was left leaking and unable to be used, because the toilet bowl could not refill properly.  So in all, calling Catons Plumbing left after charging me $480 + $97 + $20 (for materials, a charge never mentioned to me before I received the final bill).  I was given no pictures or write-up of the video camera inspection - which is a standard service that comes with this inspection from most plumbing services), and I was left with a broken toilet requiring a $250 repair bill in the future.  A *reputable*, *competent* company does not leave a customer's equipment in WORSE condition than when they arrived.  I highly recommend staying far away from this company.

3-4 stars.  Bottom Line: 4 stars because of thorough work, but prices are a secret until a technician arrives.

I've had Catons do work 3 times over the past couple years: mainly cleaning roots from main sewer line.  
I've had a different employee each visit, and they are all professional, courteous, and up-front with what work will be performed.  The work is thorough, and they are generally a solid company.
My only hesitation with Catons is the pricing... it seems haphazard and has noticeably increased, at least for the sewer line clean-out.  It would be nice to have a ballpark price before the technician arrives, but this is not offered.  I suppose this policy makes sense for jobs more diagnostic in nature, but it's frustrating when I say I need the roots in my main residential sewer line to be cleaned out over the phone and that happens be a fixed-price item on the tech's lookup sheet when he arrives.  I get it, it's easier to secure my business when the tech is already in my house... but it feels sneaky.
Also, to my surprise, the price for a sewer line clean-out went up either 20% or 38% in 1.5 years, depending on whether you consider before- or after-discount pricing (discounts seem to be randomly thrown in).

I set up for Caton's to come out to look at a small repair I needed.  I was told by customer service that there would be a window of 10:30-2:30pm for the service call and that they would be in on Friday, August 17th.  I waited and waited and waited...no call, nothing.  I decided around 3pm that I would reach out and contact the customer service again.  The person emails me back and says Oh- the person has been trying to call you repeatedly, but got a busy signal.  First of all, I have a cell phone!  There are no busy signals!!  Second of all, NOTHING showed up in my call log or voicemails.  I contacted customer service via email again and said the same thing I have not received any calls and cell phones do not have busy signals.  The person NEVER responded to that, but guess what?  I got a call from Caton's plumbing just fine at 9:40pm!  I mean that's 7 hours later!  I understand things come up, but to lie to me and then not even have the decency to call me to say that they couldn't come is ludicrous.  I even called Verizon to make sure I wasn't crazy and they said there were absolutely no incoming calls from Caton's all day and that cellphones do not give out busy signals.  Bad business practices if you ask me!  Very saddened.

Great customer service!  It all began with a delightful gal who answers the phone... To the knowledgable , polite plumber who did the work. I was given a 4 hour window which is acceptable and within 1 hour, they were at my door.  He shared the price list so I felt confident that I wasn't taken for a ride.  He completed the work, cleaned up and left the space perfect.  I highly recommend this company!

The tech snaked the clog just fine but broke a pipe when doing so and told me the pipe was like that when he got there and quoted me $500 to fix it.  When I explained that I would have noticed a puddle of water on the floor he didn't know what to say but still refused to admit he broke it.  If you want a dishonest plumber then by all means choose Catons

Great job handling a big a sewer line repair. They kept us informed during the job, completed on time and at a reasonable price given the work needed.

Just a great business, top to bottom, and I've used them many times (we have an OLD house). The dispatcher is very nice and the fellows they send out always fixed what the contractor screwed up.

They are totally unreliable!  I scheduled an appointment with them to do a plumbing repair four days in advance so the service would easily meet their schedule and mine, but they blew me off two hours  before they were supposed to be here on the day of service.  They, obviously, bumped me down their priority list because they got
a bigger job somewhere else.  Stay away from these guys.

We used Catons for a couple large jobs several years ago and were pleased. But, the last 2 times we've had them out I did not feel they sent out skilled plumbers. We have a smell of sewage gas coming up through our utility sink in the basement. The first tech was a Journeyman Plumber, who I learned later is not supposed to go out on calls by himself. Journeyman are supposed to be accompanied by a Master Plumber. This guy didn't seem to have a clue as to what was the causing the smell and seemed to be making up things to tell me to appease me, such as, just dump a 5 gallon bucket of water down the sink everyday. I called the office and asked that they send out someone of better quality because I did not have any confidence in the skill of the first technician. The second technician came out and and wasn't any better. He walked into my unfinished basement and said, I smell it, it's your washing machine. You need to clean the tub of your front loader. He said this when he was 4 feet from my washer and the door was closed! When I asked him to bend down and smell the tub of my washer to see if it smelled like raw sewage he looked at me like I was crazy. I couldn't wait to get the guy out of my house! I will never call Catons again.

12-3-15 in the afternoon they came quickly to help with a leaking toilet.  After some investigation found a break in the basin.  The plumber was very helpful with information so I could confidently choose a correct toilet for replacement.  He was efficient in getting the work done considering all the steps he had to go through due to the Catonsville (913 Southeriidge) house being so old. They arrived on time, were very professional and left everything very clean.  The toilet was replaced and is working great.  I would recommend Catons Plumbing to any of my friends. They have done work for us before and I was glad they were they again to help us out.

Called and spoke with a manager, price was reduced to $125, which is pretty reasonable. Still, kind of ridiculous I had to call and complain to get the price reduced.

They were on time and professional, but the pricing issue is enough that I won't use them again

Called on Friday night just before 8pm.  Told them we needed our main line snaked.  My husband had tried it with the manual snake, but couldn't get it clear.  The person said they could have someone out between 8-12am.  At 10pm, we received a call that they would not be able to come out until 11-12 on Saturday.  I told them that was unacceptable, they told me someone would be out tonight and they needed to send someone out tonight.  I have waited for 2 hours when I could have called someone else.  She told me she would see what she could do, but she didn't think it was going to happen.  Hung up with her and called Roto Rooter.  Within 5 minutes they called and said someone was on the way.  Should have called them first!

The plumber came and snaked the toilet after emptying the bowl in the back yard, which contained very little human waste.  Charge @ $500.  He said he couldn't give me a guarantee on the work because it seemed as if there was something obstructing the flow.  The camera tech came in a few days and found that roots had grown into the sewage pipe.  The next tech came by to give me three options for dealing with that condition ranging from $500 to $18,000.

I had a tub clogged up at my rental property so I called Caton's . The tenant said they came out and quoted a higher price thinking it would require additional time. However, they came back and fixed the problem in less time than required and charged me $200 instead of the original $348 they quoted. The only issue was that I really didn't get to find out what the real problem was which caused the tub to overflow. I asked them to call me and tell me what the problem was but nobody did. They just unclogged it somehow. Luckily it's been working since but I would have appreciated a follow up call to describe what was done to fix it.

The plumber, Alphonso, who came to my home was wonderful. He was pleasant, informative, and efficient. I was extremely pleased with Catons Plumbing and will definitely use them again.

Our house had a 26-year-old possibly leaking Polybutylene water service line that was going to need to be replaced. It also happens to be one of the longer water lines in our zip code that I know of on the edge of the service area for public utilities. I spent the last year looking for estimates and was unable to get anyone to call back as most plumbers run screaming when they see how long they have to run the line. I had forgotten that I had gotten an estimate from Catons years back when I first started budgeting for the replacement. It was a slow process but that is nature of this kind of work which is why its so important to do something like this proactively as my neighbors soon found out when their water line failed this summer. We lucked out with scheduling as the horizontal boaring crew wanted to start work the week we were on vacation. I setup a lock box, gave them an alarm code and came back to a brand new 600+ foot water service line that has noticeable better pressure and no risk of exploding in the middle of the night because some moron back in the late 70s decided that cheap plastic pipe was the way of the future. Pricing was right in the middle. I've had cheaper and I've had as expensive as 20K. Catons was right in the middle and it did not cost me a cent as they work with the county to spread the cost out in your property taxes over a 40-year period. The cheapest guy never returned my phone calls and I'm guessing was not up to the job.

Horrible. Called to have a gas dryer installed.  I had to reschedule and added an additional service, moving a gas line two inches so my oven would fit flush to the wall. (Somehow the inspector on our home purchase missed this).  Plumber came, told us it was 68/half hour and I had to pay for him to drive to Home Depot and pay 20% mark up o the materials AND that it would be at least 700 bucks to put the pipe in for my dryer.  To go 10 feet across a cellar. So, he spent 40 minutes telling us this, then took 1 hour to drive to Home Depot and then do the stove job. I spent 400 bucks to move a line 2 inches and I got charged two hours of work for something that actually took about 40 minutes to do.  I also got charged to turn off my gas main, turn it back on, turn on my pilot light and some mysterious diagnostic charge. Just horrible.  Should have found a plumber to do a free estimate (my bad) but seriously.  So disappointed. Will never, ever call again.

Technician cut my pipe without my consent on what was to be only a trouble shoot call!!! i was not informed if what the actual issue was, I was not informed of procedure for repair and cost. Technician cut my pioe while i was chasing dow my kids without my consent. I was actaully in the middle of saying no repairs, we go no further when the guy dropped his hand...allowing my pipe to fall from ceiling!! You got me; now I definitely need that pipe fixed. Oh, not to mention his lack of professionalism. He ruined my ceiling and now I have to remove cabinets to repair the damage he made when he starting pulling out drywall, not cutting neatly but breaking off chunks of drywall. He didn't make any attempts to clean up either. He used my trashbags and my towels only because i didn't want a mess. Technician LIED about how long repair took! Also, I was charged for the hour it took him to go to hardware store seven minutes away to buy a copper pipe and two fitters!! Receptionist at company was of no help. Oh! $95 for the firat half hour, $65 for every half hour after?!?! I only know that because i had to chase after the dude to get a copy of the workslip. Never again and I tell everyone to steer clear of this company. No legitimate business here.

I called Caton's Plumbing based on a friend's referral, wow what a scam. The company is owned by Roto Rooter, one of the worst plumbing company around. They sent a technician to my home, he was on time, with a bad attitude. I asked him if he had a journeyman's license, his response did not have a direct yes or no. Then he looked at my plumbing problem, and I asked again about his journeyman's license, or his master license number, still no response! The work is finished, thank god it was nothing major. He gave me a business card just in case I needed more services taken care of. I did some investigating of my own; he has NO journeyman's card and is NOT a master plumber. So, who guarantees the work the Caton's technician provided if he is not licensed by the state.  Beware- don't fall for the southern voice and charm.

All we wanted was our drain snaked.  The total fee would have been $550.00 plus (including the $65.00 to roll the truck) for the charge for the snaking and video inspection that were one product.  They would NOT clean our line without including the very important video of our pipe (which had a simple clog from a toilet).  The hard sell was embarrassing as the guy walked out, continuing to try to convince my wife to buy their service after I blew them off.  This company is interested in making money, not in providing a fairly priced service.  Avoid, unless you have money to spend on useless services.

The primary bathroom toilet overflowed due to a clog in the main, which I didn't know at the time and the second bath toilet overflowed as well.  I asked for online quotes around mid-night and by 7:30am received one call of the four I names obtained and was in touch with a tech by 10am that same day.  The tech accessed my problem on the phone pretty quickly and was at my home and went right to work within a couple of hours.  He checked the drain outside the home first and then cleaned main in the basement and found what was causing the problem, then removed the primary toilet only to find another clog.  Within a couple of hours my problems were resolved and we had toilets to use again!  The price was reasonable and even had a water restoration tech out to the house to look at damage the same day.  I was pleased overall with the service I received with Caton's Plumbing as their staff was courteous and professional in addressing my needs.  I would go back again and recommend to anyone in need of plumbing services.