HB Home Service Team Maryland

I wasn't too sure the last time my heat pump was serviced so I decided to call around to different companies for quotes. Some were overpriced and some just sounded incompetent. Air Plumbing & Heating were NEITHER of those two so I scheduled with them and wish I had done it sooner.

My service tech Bobby arrived and went over each step he performed. He also quoted me on installing air dampers (which I requested) and also seems like a reasonable price.

Happy to do business with this company again.

Installed a system that doesn't work right, strung us along  for years with promises of assistance and minor tweaks at end of season and then too cold to trouble shoot and claiming they had our back, would work with us and fix this no matter what. Then claimed we run our air conditioning with windows open (????when?????) And that is the issue. Not an honest company. You cannot rely on their warranty  or their service. Buyer beware.
We trusted too much, too long.

The reviews are correct. This company is amazing. I needed an entire HVAC and EVERYONE involved were professional, fun, extremely knowledgeable, and went well past my homes needs. They went well beyond what I expected and I will never take my business anywhere else. I feel like I have a brand new house. I'm extremely happy right now. BTW, They were completely Covid safe and were very neat and clean. More than I expected.

Keith P. was my tech.  Very good guy and nice too.  Called about 25 minutes before he showed up.  When he showed up, told him my symptoms and he solved the job in 5 minutes. (Bad Cap in the outside unit, supposedly a common issue.) I probably should have just googled it to save myself the cost and hassle and fixed my AC 4 days earlier than I the wait time I had, but its all good. Now I know how to fix it if this happens again (this is a simple fix).  Also did a tuneup on both of my systems since he was there and he answered any questions I had. Learned a lot.

General cost breakdown:
Costs were either 89 or 99 for the inspections for each unit.
The diagnosis would have been 89, but I went ahead and just paid the 179 to replace the capacitor (which is about a $10 part, lol...should have guessed) so he could inspect the rest of the unit. Had a 25 off 125 coupon on the website, which made the sting on the capacitor hurt a little less.

Despite the slight price gouge (to be expected IMHO), if I run into something I can't fix next time, I'll call up this company to look at my Heat or AC issues.

I just want to say the gentleman came out on time and gave me my free estimate. He was very honest and told me basically the same thing BGE home told me and I am very satisfied.

I feel that I can trust this company especially going by the reviews and I will use them on my next project.

The reason I asked them out in the first place was to get an estimate for the hot water heater;I wanted to replace mines with a tankless. After my free estimate I'm thoroughly satisfied with my decision.

Thanks for your fast, friendly, competent service. I had no hot water for two + weeks waiting for my regular guy. Made a call to Air, Plumbing & Heating Solutions. They were there the next morning and fixed the problem within an hour. Their Covid-19 protocols were excellent. From the moment I placed my initial call to working (by phone) with the technician while onsite, I couldn't have asked for a better experience. Thank you!!!

I will not going to call this company again because they charge me too high for the parts. They I asked the reciept and the guy said most likely they don't issue reciept. They change our heater inducer motor and they charge me $760 for the parts. When the guy left I seach online and the inducer motor worth $150-200 only.

Air Solutions Plumbing and Heating in Baltimore is an excellent and most reliable company.  We have used this company for many years for plumbing, heating and air conditioning.  I am very impressed by the expertise and neatness of the technicians. They even put  booties over their shoes when they enter the house.  Carl was here last week to fix the air conditioning, and my husband and I really appreciated his quick assessment of the problem and his replacing the switch promptly and most efficiently .  

More praise for Air Solutions.  Bobby came for the fall heating check and did an excellent job.  He was most efficient and extremely pleasant and polite. I highly recommend this company!

Great, and HONEST service. Our technician, Carl, was very professional and explained the system functions in a way that I could understand. This company does not try to sell you the unnecessary.  Will definitely use again.
~Chip

Air plumbing & heating solutions is the worst company we have ever came across.
NEVER USE THIS COMPANY!

Had BGE come out and found 1 gas leak. Air plumbing and heating company came out and charged $280 to fix it.  After they left we smelled even more gas. We called BGE again and they found 4 new leaks.  The plumber came back out and said it was like that before and that we need a whole new system, when I fact it was the plumber who broke out trying to fix the only spot that was leaking.  We called the company multiple times and they said they would send an estimator out to give a price for redoing the whole system.  Refused to fix what they broke and refused to refund the money.  

We called a different company, they came out and fixed all of the leaks that air plumbing solutions made.  Tested the whole system and charged $200 and said that we don't need a new system and that the air and plumbing solutions company that was there before them broke the joints.

After seeking several quotes I decided to go with Air Plumbing and Heating Solutions LLC. I felt like the sales representative was being very careful to make sure I was getting the solution that was right for me and was very honest. After another review of my existing unit I went with a full replacement Lennox system and I am very happy with it. The air distribution in my town home is much better than it was with my old unit. In addition the company was very respectful of my timeline for installation. I would highly recommend this company.

Buyer beware. Purchased recommended top of the line system from Air, Plumbing & Heating Solutions in 2007. Unit leaked causing damage within the home, unit leaked out all coolant - 2 X! Each visit (about every other year since unit was installed) cost hundreds. The visit today cost over $700! I told the tech to please have the office contact me as this unit seemed to be excessively problematic and costly. We have 3 other units that have not had any issues. The tech told me that's what I should expect since the unit is a piece of crap and Air, Plumbing & Heating doesn't sell it anymore. That angered me a bit and I told the tech not good customer service. He seemed to be amused by this so I let him know I would be posting my experience in all social media sites. He told me to go for it. Please consider the lack of integrity as well as customer service before you do business with this company.

Super friendly, professional expert service, and knowledgeable in all areas. Two different ac systems installed in two houses. Completely happy. We have also had electrical & plumbing work done. Fast .& good prices.

Charlie is a true professional. I highly recommend him! He fixed my furnace and was very patient.

Keith P. has been providing us with friendly, professional & expert service for about 4 years now. We have been using Air, Plumbing & Heating since we bought a house with a 35 year old HVAC unit. They service it twice a year to keep it in great shape.  One other service we tried told us repairs weren't worth it & tried to sell us a new unit. So glad we went back to Air Plumbing & Heating instead - when we've had to replace parts on it we get an accurate quote.

Excellent and prompt service at a very reasonable price. Keith was terrific and fixed problems the prior company had either missed or had caused. After 20 years with another company am switching to this one for our HVAC needs in the future.

my ac was not working in the midst of a heat wave.  they were able to come the next morning, rosena was knowledgeable and so nice and helpful on the phone.  even told me they could come that day but if something was frozen, the technician would not be able to fix it and i would have to pay for them to come back again the next day.  chris called before he came, showed up on time, was professional, answered all of my questions.  diagnosed the problem within the first 5 minutes, fixed it, and waited to make sure it was working.  did not try to sell me anything i did not need, warned me it may take all day for the house to cool completely.  highly recommend, would absolutely use again!!!

I had an issue with my AC on a Sunday and Bobby answered my emergency call. When he called me back, I explained that the breaker had tripped and I had it working again. Bobby was very nice and very helpful. I scheduled for him to come later that week and examine my AC unit to make sure all was ok. He arrived promptly, as scheduled and was very professional and again very helpful. He checked the AC and thankfully found nothing wrong with it and suggested it may be a worn breaker; whereas some more unscrupulous companies very well could have found something wrong. ;)
Bobby was excellent and I will definitely schedule him back for my heating tune up before cold weather hits.
So nice to have a company and a technician that can be trusted.

I would never use these guys again ever. We used to live in a very upscale home, which seemed to tempt home service providers to jack up prices. Over time we noticed this firm got more aggressive on pricing, but we went along with it because they were responsive and reliable.  However, we noticed we were able to do google searches for certain expensive parts sold to us and found they were inflating our cost on these.  Moreover, we found our units were mysteriously needing service within a short time of the prior visit. This happened so frequently we began to suspect sabotage. At the very least if we are incorrect in this accusation, we would expect a firm intimately familiar with the system to review options with the replacement decision, which they did not. This firm sold us a number of large pieces of equipment and we wound up with a very Rube Goldberg situation.  When we switched to another 4/5 star provider, we instantly noticed much fewer and less expensive house calls.

I had a problem with a shutoff valve under the kitchen sink.  I called at 8:30AM, and the tech had the repairs completed by 9:42AM.  Inexpensive as plumbers go, less than I expected.  All prices were quoted to me up front, so I knew what to expect.  If I ever need a plumber again, I know who to call.

I have been a customer for 5 years. I haven't had any issues dealing with Air, Plumbing & Heating Solutions. I use them for my heating, AC, and plumbing needs and have been nothing but thrilled with them. They are always available and the communication with them has been great. They always call when they say they will and they are nothing but accommodating. I would highly recommend them. Their service technicians are very experienced and always friendly and willing to explain any issues in a way you can actually understand. I haven't had a bad experience yet! They are wonderful and very affordable.

I have been using Air, Plumbing and Heating Solutions for many years and am very happy with their service. Charlie provided excellent maintenance checkup on my heat pump.