Best Plumbing Services in Kentucky

I recently used Shawn Frye Plumbing for my bathroom remodel. They were so nice to deal with from my first call. Shawn and his guys are polite, on time, do good work at a reasonable price. Also very considerate of your home, taking off their shoes when entering.  
When we'd have to wait for me to have something else installed before they could finish the plumbing work, they always came back promptly. Didn't leave me waiting for weeks. When there was a little problem, Shawn came back and fixed it the next day!! The ladies on the phone are awesome too, always kept me informed what time they would be here.
They all made what can be a very stressful process much easier.
Shawn Frye will be my go to plumber from now on. HIGHLY RECOMMEND!!

Donna Williams

These guys are fantastic.  I had a water line break between the water meter and my house.  Joe came out walked the entire 6 acre property with me.  He then recommended the least expensive option.  Super customer service, prompt assistance, and a quick fix.  Thanks Hornback!

Glen Simonson who works for Backup Plumbing installed Zoeller sump pump today.

excellent service and will call Backup Plumbing again.

Angela who scheduled the appointment excellent also.

Big thanks to Angela and Glen Simsonson for helping me

Scheduled a day and time for crew to fix a minor issue and after several hours of waiting beyond the scheduled appointment time, I called and was assured crew would come after a certain part arrived...they never showed nor has anyone reached out to schedule another appointment let alone offer any type of explanation, not that I need apologies or explanations, just show up when you're supposed to. I guess I'm old fashioned but once you commit to doing a job, the honorable and right thing to do is see it through and this company did not do that, not even a call to reschedule.  A disappointing experience overall.

These guys have the contract for my condo complex, and I've needed them a couple of times.  Always quick to show up, courteous, and neat.

Not reliable.

The plumber had literally been drinking and left the job unfinished with a loose toilet resulting in more water damage.

BC plumbing made no effort to resolve the issue and claimed I should pay $700 for an incomplete toilet wax ring replacement......

I do not recommend this Plumbing business they seem like they are all on drugs when working on my house they were even nodding out not professional-looking it anyway and definitely do not have customer service skills

I wish that I could give 0 Stars!  This outfit said that we needed ALL water lines to our condo replaced because of low water pressure in the shower.  After paying $1,166 to have the lines replaced, the water pressure in the shower was the same!  No change!  They then said that it must be the line in the wall behind the tub.  But, instead of wanting to fix that, they suggested that they first replace the main water line (the actual condo building feed line to the unit).  They offered no apology, no discount, nothing.

Where do I begin?

Scheduling with them is a nightmare. Get used to them telling you the earliest appointment they have available is a week away. Then when you do manage to get an appointment, there's no telling just how many hours the plumber will be late. Better hope you don't have any burst or leaking pipes (like we had) because you'll be stuck with them for a very long time. Invest in buckets, I guess.

Then they show up - no masks, no notice about vaccination status, no little plastic booties over their work boots. I know it sounds petty, but when it's raining outside I'd rather you didn't track mud over our floor. I'd rather not expose my nine-month-old baby to a deadly global pandemic. They don't even greet you and wait to be invited in - they literally just barged into our house each time.

We initially brought them in to just fix the kitchen sink drain, which was completely blocked. After cutting holes in walls and ceilings, replacing multiple pipes, and a lot of banging around for three weeks, we have nothing. No diagnosis, no plan. How does a plumber not know how to fix a kitchen sink drain?

Let me be clear - do not ever hire this company.

The work Zac and his team completed was all very good quality work. I have no complaints there. I do have complaints about the professionalism of the operation. Melissa is wonderful and responsive. However, the first quote we got did not include half of the items we requested -- I even provided a written list when he came for the free estimate. Zac was over 2 hours late to our actual scheduled service day (no call to let us know, only an email...which I do not check or get notifications for every hour), at which point he still did not have any of the materials to complete the jobs and went to the store no less than 5 times during the day. Thank goodness we are charged by the job and not the hour! The man working with Zac, I believe his name is Dave, was a rock star and completed most of the work while Zac was at the store. However, Zac did not effectively communicate to his assistant (wife) the items being quoted after we met the first time. I am extremely detail oriented and did not misspeak about what I wanted done--again, even provided a written list. But when the team came that day to do the work, they told us it would be hundreds more dollars to do what I had originally requested and what we thought we had already been quoted for. This would have affected our decision to hire the team at all if we had known this cost difference. (We asked for the storm door and complete surround and threshold of the door to be replaced. They apparently only quoted us to replace the storm door.)
After all of this and finding a compromise that day that included some additional cost on our end and some loss of what we wanted done, Zac had one more item he needed parts for and said he would come back the next day. Melissa called before they had even pulled away to take our payment and told us he was not available the next day. Fine. We booked for a few days out but he did not show that day, and we did not receive a phone call. When we called a few days later after no response to our email, they said their computers were down (again, fine) and booked us for the next week. This time, the one job was completed on time and of course well.