Best Plumbing Services in Kentucky

Great job. On time. Friendly. Fair. I would definitely recommend them.

Overall, I think they did a decent job and charged a fair price for a small repair. Based on my experience, I would proactively confirm your appointment the day of service to make sure they actually show. If you want the full story behind that recommendation, please see below.

I called several plumbing companies at the beginning of this week for a sink issue. Most has voicemail and didn't call me back. King's helper made an appointment for the end of the week. I'm guessing since it was a non-emergent small job, it's not the most exciting to service companies. They were supposed to come late morning, but I hadn't heard anything by 11:30AM, so I gave them a call. They said they called me 2-3 times in the morning, but didn't get through, and filled their time with other customers. I didn't have any missed calls or voicemails, and it  was never made clear that the appointment would be canceled without making contact the day of. I indicated I didn't have missed calls, so they said they would add me to the end of the work list for the day. They did manage to get to my house mid-afternoon and compete the repair. The plumbers that showed were nice, and I felt the price was fair for the work they did.

Shane came to our house to fix a stopped up tub. He warned me this job could be bigger than it seemed. He worked on it for a quite a long time and eventually got the leak fixed. A young guy, but very knowledgeable, professional, polite and helpful. I definitely recommend this company and Shane if you ever need this type of work done.

From the moment I dialed their number through the end of our appointment, I have nothing but praise for this team! We needed a valve replaced in our RV and all of the RV centers had month-long waiting lists - plus they're outrageously expensive. After a little thought, we decided to see if a plumber would come out and take a look for us (makes sense, right?) I pulled up a list of plumbers in town and just started calling. Shockingly, as I worked through the options I either had to wait around for a return call, many of which never even bothered, or I was flat refused because it was an RV.

I got connected with John on Friday - he answered my call right away AND was both friendly and helpful. I explained what we needed his help with and he agreed to do the work without any issue. His only request was that we send a picture of the valve so they could have it handy for the appointment which he scheduled for first thing on Monday morning.

Chris was the team member who showed up to our appointment this morning. He was exactly on time and completed the work in such a reasonable amount of time! He also gave us recommendations for some equipment we should keep on hand in case of any issues while we travel, which was very valuable advice. The final bill was less than we expected. This team saved us a huge amount of stress and money - we could not be happier about our experience and highly recommend them to anyone who's looking for an outstanding plumber!

Exceptional service, professionalism and very honest! I called Profetick Plumbing to have my sewage ejector pump replaced because it had stopped working. Buzz was at my house within hours of calling, even though they were booked solid that day. We recently bought this house so we didn't know how old the pump was, but he was able to look up the age and fixed it for a lot less than it would have cost to buy a new one. I will use Profetick Plumbing for all of my future plumbing needs!

Waddell's always does a fine job when I need them to clean out the septic tank. They are clean and very responsive. So if you need your septic tank or any other plumbing needs give them a call. I am sure they can solve you plumbing issues.

This company accepted a reuest for service from my mother's home warranty company for a slow draining toilet. She was notified via email on 7/27 that Robert Wallace had accepted the request for service, she was given a service request ref # and advised that she would be contacted within 12 hours. They gave her Robert Wallace's telephone number and advised her to call him direct if she was not contacted within 24 hours to set up and appointment.

After 24 hours and no response, my mother as directed called Robert Wallace and got no answer and a recording stating that the voice mailbox is full and she could not leave a message.  Called back 48 hours later ..no answer and mailbox full....Called back 72 hours later and Robert Wallace answers the phone advises my mother he will make the service call no later than 12 noon on 8/1 (6 days after accepting the job - which is surprising for a plumber whose Web sites dedicates an entire page that boasts quick 24 hours a day service). He did not take her information down but instead asked her to text him her address.  She texted him her full name, her phone number, the full address and written directions on how to get there.  She also texted the home warranty info for the job he accepted.  Robert Wallace did not even acknowledge that she did what he asked but her texting phone app did confirm that he got them.  That was 7/30, she sent the info again on 7/31 - still no response but was confirmed received.

Today 8/1 my mother (who is 80 years old BTW) sent a text confirming again that they had a service appointment scheduled for today by noon.  Robert Wallace did not respond to this text either.  During this same 6 day period there were also 12 attempts to call him, all went unanswered, all unable to leave a message because of the full mail box and none of these calls were returned.  I even called another number that this company has listed as a contact number on the Porch Web site but that number has been disconnected.  

Finally at 2PM today it was obvious that Robert Wallace had missed his by 12 noon service call and I texted him and explained that I took the day off to be here to help explain to Robert Wallace the plumbing issue my mother was having and that I just needed an update as to whether he would be able to make the appointment or not and received no response.  I then sent an email directly through jazz E
Web site and I also got no response from the email.

I decided I would check on this companies reviews.  Well there are 4 stars on one site , great until you see that 3 are from the same period and are the only reviews these consumers ever left, which one learns to take with a grain of salt, one really bad one star rating from a consumer that has had the same kind of experience that we have had with Robert Wallace Plumbing.  What I found most telling about this company was that Robert Wallace responded directly to this consumer basically saying Sorry about your luck but we don't offer the service you requested, never have and then advised them to call there home warranty company and take it up with them.  The problem with that is it is a lie.  The service the customer had requested was leak detection and although Robert Wallace states that they don't do that and never have, the truth is that they advertise that on their very own website that they do leak detection, they advertise on the national plumbing referral site PORCH.com  that they do leak detection.  

My next step was to stop by their offices, but the company with a website filled with technical data, rambling pros in a blog dedicated to the plumbing industry and online gauges showing the breakdown by percentage of their business services, is in reality a small brick house in a residential neighborhood out by the interstate. So I guess no luck in getting the ear of a sympathetic receptionist to get my service call going.

So it's almost 6PM .  It has been a week now and no response, no email, no call back, no service, NO EXCUSE.  .  So as a son, I hate to see my 80 year old mother have to endure this type of service.  She has her hands full caring for my 81 year old post stroke father..  so if the time it took to write this review and make a report to the BBB helps just one other consumer avoid this nightmare, then it is worth the time it took to write it.

Post Note:  After writing this this review, i made one last attempt to reach Robert Wallace Plumbing.  I emailed Robert Wallace a copy of my review and offered another chance to make this good.  Everyone can have a bad week.  We'll I finally got a response from Mr.  Wallace.  Actually within minutes.  His response was he denies ever accepting the job and then he blamed the warranty company and then threatened to sue me for slander if I posted my review.  It is not slander when it's the truth.

Had them go out to fix a sump pump that wasn't working, found out it was because there was debri in the whole. Paid $120 to clear out debri so it would work. They went out 2 days later for the same problem and charged me another $160. They said it was because of debri again. The problem I have is it should have been fixed the first time out.

If there were 0 stars to give to this business, I would. I contacted them and scheduled repairs in my home on Saturday from the 4-8 pm window. They confirmed, but never showed up and didn't give me any notice. Not only I wasted my Saturday afternoon, but my big problem with the leak still exists and I now need to chase new plumber on Sunday.

They did so many mistakes on our property we had to bring in another plumbing service to finish and repair all the damage costing us thousands of dollars, some things they damaged could not be repaired and our new property is permanently damaged. I strongly recommend you stay clear of them!