Best Businesses in Alaska

So here's a strange, yet very positive, review- I called this company for a gas line job required by Muni to be performed by a licensed plumber for a unit I have in Anchorage.

. I called about 8-9 plumbers. No one could help me. This guy said he couldn't help me either BUT he openly volunteered to help me find someone who could help me. So he gave me the number of a few people (that weren't listed elsewhere) that were more likely to help.

He Saved me thousands of dollars and a heck of a lot of time!! I just appreciate that he wasn't stingy or greedy or awful about referring business and he continued to help me over the course of multiple phone calls

. If I have a plumbing issue in a property in ER I will definitely call him. Thank you!!

I lost heat in my house while I was outside at Christmas. I called Craig out of the phone book and he made time that very day to go to my house and secure the property from further damage. His estimate was received within the week and very reasonable considering the extensive repairs needed. He completed the work on time and without hassles. I have no problem recommending his service.

Had my 1979 Weil-McLain boiler re-plumbed as a preventative/upgrade measure after discovering a small water leak.  The technician who came out was knowledgable, friendly, professional, confident and willing to answer all questions and concerns I had.  The only reason I marked down was due to multiple re-schedules, which, may impact someone less flexible.  They met my desired finish date regardless.  My issue was not an emergency and that may have had some influence.

There is a world of difference in performance.  It has only been less than a day so here is what I can tell you right off the bat... aside from the initial warm up after being off for two days, I have heard almost zero clicking, banging, rattling and popping of the radiators.  I feel really comfortable with the heat in my house compared to prior to the upgrade.  Modern pumps, valves and controllers, appropriate gage pipes etc.  System purged, refilled and bled.  Very impressed with the workmanship!  Turned a rats nest of copper and wires in to a thing of beauty.

Time and bills will ultimately tell if it was worth it, but right now, I am happy.

I work for a management company here in Anchorage and use Intelligent Design often for emergency calls and work orders. Jake is always super willing, professional, and quick when dealing with 3am emergency calls. During the day, the staff is just as amazing. I would HIGHLY recommend Intelligent Design for all your heating and plumbing needs.

Work: A. Punctuality: B-
Called H&M Sunday evening to get on sked for Monday a.m. Bill ended up rescheduling to afternoon and was late for that as well. But he's a small operation (2 people?) so doesn't have the staff to throw at a problem. When Bill did arrive, he was professional, courteous and friendly. He's been in the business for 40+ years. We already knew the problem was a leak in a baseboard heater pipe connection, so it wasn't a complicated diagnosis or fix. He went straight to work, knew his stuff and made the repair. Cost was under $267. ($145/hr.) Seemed reasonable. We'll call H&M again with plumbing issues, but next time will ask them to call us when they're actually on the way to our house.

If you're a DIY, this is the place for plumbing and heating parts. They sell you the part along with the how and why you need to install and troubleshoot. Remember, you're paying for the knowledge and the part. Be thankful they're here for us.

I only gave this place a one to so that I can continue to leave the rest of the review, first of all check put my reviews before reading this you will see that I am very fair to all company's before I write a review, this company does bad business first of all they have come out to asses my boiler and some issues that we may be having and I have yet to have called and talked to someone that is in Alaska the call always goes to a call center on another state and then eventually someone calls you back sometimes twice now I've had to call back later in the day and even the next day to remind them to have someone call me ASAP because I have no heat. Secondly when they do show up the first thing they do is whip out a HUGE pricing book an write down what you'll be paying to assess and maybe fix the problem which would be fine if there weren't a Lowes nearby and you check on the price of what you were quoted and they're adding a 70% markup (WOW) don't believe me check for yourself, and that wouldn't be bad if it were the price for the parts and the labor BUT IT WAS JUST PARTS and if you buy a bunch of parts and have them there and ready for if that is the problem that will just piss the installers off I have never seen it before IT WAS THE EXACT SAME PART HE WAS TRYING TO SELL MY EXACTLY THE SAME PART NUMBER but I paid $80.00 less then he had quoted me that's a big difference and he wouldn't put it on IT WAS THE SAME ONE HE HAD he wrote me a $685.00 ticket and walked out the door without my boiler running because he couldn't make sense of this-can you? I can't I know they need to make money but I need the job done by a professional that isn't so greedy I'll pay a good price for great service but I'm not a sucker hopefully big company's like this one eventually realize there is another world outside of them and people will only overpay once repeat business is where the true money is keep it real and close to down to earth I will always pay the small business professional over the greedy company's, professional or not come down to earth with your pricing and customer service skills I will never call this company back to my house again and I hope I save you the same heartache I will leave a positive review of another plumbing company soon!!!

Very fast response time, clean and professional. Excellent service, they resolved the issue quickly and was very fairly priced.  Would definitely use them again!

Called for a Free Quote as advertised on their web site. After I gave them my contact info. I was informed they charge $75 for quotes in Eagle River (about 20 miles from their office). Don't see any reason to ever call them again!