Circle Plumbing & Heating

MY RATING IS 0, but I had to do one star to get this review on the map!!!! I WONT REFER ANYONE TO THIS UNPROFESSIONAL, UNETHICAL COMPANY!!! Their customer service is CRAP!!!!!! I don't understand how they stay in business!! They don't follow through on the work they've ALREADY done!! If you need something done your asked for your credit card before work is performed!!! Who pays for service before it's rendered??? I TRUST, I NEVER WILL CALL THEM AGAIN!!! This is so NOT a good business savvy at all and they have the nerve to use Christian base for their business!! HOW DARE THEM!!! STOP THE LIE!! God Bless you for all the people you've done wrong!

Customer service is lacking.  Got an estimate over the phone and scheduled the work for a week out.  Waited for an hour and a half before calling to discover that they had forgotten to get me on the schedule.  Re-scheduled for another week out and guy shows up and does an estimate only.  Could not perform the work, but offered to re-schedule for another time to actually do the work. Called to cancel all work because of the communication problems and their apparent lack of care for my time, and the response was OK, thanks. Maybe they are good plumbers, but I'll never know.

Had the highest estimate on a simple install which took forever to get back to us. Customer service two thumbs down. Probably won't be calling these guys for any future jobs. Good luck circle  plumbers

Called for a Free Quote as advertised on their web site. After I gave them my contact info. I was informed they charge $75 for quotes in Eagle River (about 20 miles from their office). Don't see any reason to ever call them again!

These guys are crooked and dishonest. Had what I thought was a quote coming, though they had logged it as a service call. With nothing to service, the tech promised me a quote for a boiler replacement and left. Mark at the office then immediately emailed demanding $130 for the service call. His rudeness, lack of class and tact leave you feeling in need of a shower. End result is I will NEVER do business with Circle Plumbing, and suggest you do not either.

Really really bad customer service over the phone and in person. Had a tech come out to figure out why my heater wouldn't shut off. He couldn't fix my problem but paid for it anyway. Continued to have the same problem so management (or owner?) came out and charged me again for a service call although he didnt do anything. Just told me heater was just the way it was - turned off a lever on my heater and told me to turn it back on in the winter! Crazy. Charged me again and threaten collections if I didn't pay. The lady over the phone is really rude as well. I will never use this business again. Just terrible.

What a joke! Called and waited a week for these guys to come and give us an estimate for a gas line.  The guy called and you could tell he didn't want to bother coming out.  His words I just wanted to make sure you wanted me to come out because its going to be AT LEAST (amount thats $350 more than other competitor) and that is without me looking even looking at it.  I asked how they could be so different and his statement was that he doesn't make the pricing.  If they knew the price they should have just told us over the phone a week ago. Rude service and obviously expensive pricing.  Don't bother!

My heating system went out New Years Day 2013  - watering pouring out of it.   I had replaced it approximately 4 years ago with another company (no longer in business).   Circle Plumbing was the Carrier Certified Warranty repair for Anchorage.    There was a crack in the heat exchange.   I had no heat for 13 days!!!!    It was during the coldest time in of year.    Had to purchase 5 electric heaters so my house didn't freeze.      Communication was scarce with return phone calls.   10 days into no heat I received a phone call from one of their employees who was trying to sell me a whole new system and said they didn't Install Carrier Systems because they are too much trouble.     3 Days later they got the part and installed and the heat back on!    
(When the Carrier was initially installed they was a serial number swap with another person who lived near my house.   I called the main Carrier Dealer  and they gave me the name of the person who's serial number I had.    I contacted him and he had the exact same problem one year before.

Terrible customer service. Ordered parts and scheduled service to have parts installed. Tech came out and didn't have the right parts but charged me for a call out anyways. Management made no apologies or offer to order the right parts and install them for free.

I scheduled an appointment to have my furnace serviced. I work till three and the girl who scheduled it said they had someone who was working later shifts and could come between 4-6 pm but I would have to wait 10 days before he could come. I said great and scheduled. The day of the appointment the technician started calling me at 12:13 ready to come out. I was not able to answer the call (I was at work which is why I scheduled the later appointment). He called several times more and I was finally able to call him back to find out why he was calling so early. He was rude and told me that Apparently, no one works that late and the technician was going home. So my furnace wasn't serviced and I called the office they tried to blame me that I misunderstood and was given a range of time (that's true from 4-6 pm).  I could have had someone else out to service my furnace by now!! I did not misunderstand the appointment time. My time is valuable and  and they did not live up to their motto that they value their customers and we'll feel like family.  In fact, I was made to feel like it was my fault and I was the the problem for calling and complaining.
A very dissatisfied and undervalued customer!

Circle was one of the only companies in town on call on the Sunday I lost my heat/hot water. They came and figured out what was wrong, but had to wait until Monday to get the part that was needed. Promptly here on Monday morning, Ed had my boiler up and running within the hour. Great experience with knowledgable professionals.

I called Circle because my rental property had a leaking pipe. The next day a plumber was sent to make the repairs. He reported a pinhole. That same evening the tenant reported water pouring down like a shower. I called Circle immediately. The after hours plumber said he couldn't guarantee that he could make the repair and that I should call again in the morning. I did and the office said the plumber would be there between 10-12:00. He showed up at 2:00 and reported a one and a half foot split in the pipe and the need for a p trap for the upper level clothes washer. Repairs made. Then a couple of days later when the upper level tenant used the clothes washer the water began leaking again onto the lower level tenant. So, again (third time) a plumber was dispatched. He reported a 6 inch split in the pipe. He told me raw sewage poured down over him. I was horrified for him. He ordered a carpet cleaner to come. Later I discovered that it was never raw sewage but rather gray water and he was spoken to about saying raw sewage when he means gray water. Same plumber ordered a drain snake to be performed. In the end the leak seems to be repaired and all is good. I was in constant contact with the office about the billing etc... when the final bill was sent to me it stated after hour work was done when in fact there was never after hour work performed. Same bill stated that if I did not pay by the next day that the bill total would increase and I would be turned in to a collection agency. I called immediately to pay and was told that the sender of that email bill message had left early. I called the next day and was able to pay the bill. I explained that I am not used to receiving a first bill with threats of collection agency. It took three plumbers to make the repairs and then they treated me badly with the billing. I would not recommend them. So it turns out the plumber that finally stopped the leak failed to cap off the pipe. Over time stinky fumes started to emit from the repair area. The tenant was hesitant to report this to me as she is often late with rent and she was afraid of being a complainer. The stench eventually got so bad she finally had to let me know. I immediately had a drain cleaning company come over and he discovered the uncapped pipe. He capped it and resolved the problem. $135 bill. I sent the bill to Circle office staff. No reply. I left a message for Ken, the owner. No reply. They really should reimburse me for the $135 I had to pay for another company to cap the pipe that they should have capped. I feel bad for my tenant that she had to smell the stink.

STAY AWAY!!! Do not call them. They originally installed a water heater and boiler in 2010, our water heater went out 2017 which still had a warranty. they came in to install the new water heater, which took ALL day over 9 hours!! and tried to charge us $1500 for the service. after some complaints explaining that they did not express that to us, they dropped the rate. while they were there all day they were soldering and fixing pipes, which they did not clean up at all, even depleting the pipes which was all over my floor! After a week, we noticed no heat in the upstairs, called them again, conveniently it was a part that needed fixing, which cost us another $200, this place is a JOKE!!!

Nice guy, but he was one hour late. Three small tasks and it took 4.5 hours to complete. 2.5 hrs. were booked as overtime. $200 per hour. And when he left we had no hot water. He had not re-opened the 3 valves and had not relit the heater. I discovered that around midnight, along with three small leaks so I had an early morning recall, obviously. Plumber #2 fixed the work and lied to my face about a part that I bought at Home Depot. He said they were no longer made. Eventually confessed to the fact that he just didn't have on it his truck.. They told me they would look into the excessive overtime charges. I am still waiting for that phone call.

Working out a current quality of service issues that I am hopeful can be resolved in a timely manner.

Take no responsibility for their work. Their service manager stated that they warranted parts they install (I asked if they warranted their work and he reiterated 'parts'). We have had five technicians here attempting to remedy issues that started from a simple check up on a WORKING boiler system (by their technician). The service manager says there was a massive air bubble in the system which needed to be drained (which he did).  Several of the techs stated that the system bled air eliminating the need to bleed it.  Additionally he believes a pump is failing but they bailed before making the repair which completed their 100% failure (probably their best decision). Top it off with zero customer service skills.

The day of the tech called me at noon and told me he would be there at 1230. I left work to make it to my house at that time. Its not 105 and im still waiting. I called him and he explained he was going to another 15 minutes before he could make it there. I then called Circle's customer care line and told the lady my problem. She said, Well that's why we give 2 hour windows. I explained my concern that if the guy calls me and tell me a time he should be there. If he isn't he should at least call and tell me he is going to be late. The Customer care lady didn't seem to care much. Just be aware that in my case Circle didn't make it on time.

Dishonest about selling defective products their employees lie to you and charge you for coming out to not fix the problems that are happening. they only keep whatever records are convenient to back up their dishonest stories.