Heatsource Mechanical

In 2009, Heatsource rerouted, and installed new fans and piping for two of our upstairs bathrooms.  During the winter, the vent would stay shut for about 5 minutes until the frost melted enough for the it to open. My husband suspected the work wasn't done properly, and checked it. My husband discovered several problems. The plastic wrapped insulation around the piping was waterlogged, and had begun to drip in the crawl space, which would have led to mold growing up there. After my husband removed the insulation he noticed Heatsource failed to use foil tape to seal the pipes before wrapping with insulation, which is the reason why the insulation became waterlogged. Additionally, the vent that went out the gable end was not sealed properly, and was the reason for the vent flap sticking in the winter.

We made some calls, and considered doing the work ourselves. However, we put it off after Heatsource asked for an opportunity to redo the work. We're still waiting for Heatsource to honor their request. No show again.

We caution potential clients to beware of shoddy workmanship. If you need work to be done right, do your research to ensure you know what you're looking at. Also, we recommend you check the work each step of the way to prevent corners being cut.

Well, despite my best efforts, over a number of years, I must say that I highly recommend using another company for your mechanical needs.

I inherited this business relationship from a house I'm in the process of purchasing. Despite having concerns regarding their service department (2 repairs and 2 rapid failures) in the past, I decided to invite them to offer their proposal for a new system.

That was 2 weeks ago. Ben, their rep seems knowledgeable, however has failed to to date provide a quote. Only repeated excuses.

The current owner, Shawn, when contacted to discuss this via phone pretended to not be in. Unfortunately, I was in his parking lot when I called and as his receptionist was saying ...he is out on a delivery... was actually in plain sight.

Honestly, so glad I moved on. I suggest you do as well...

I would not let these people in your home, they are not getting in mine again. I was away working December, mid winter honeywell aquastat for boiler quit making heat. no one available to fix but these guys. came to my home put another box in 1.5 hours and charged me $3000.00. Box failed , should be under warranty like the last one but they only warranty for 30 days. They took the expensive box I wanted and said they threw it in a dumpster. it could of been fixed ,probably only a sensor. It upset me they removed it from my home, the manual for it disappeared to. They replaced it with a cheap $218.00 box and 2 relays that cost $14.00 apiece. so installed was about $248.00 worth of parts and charged me $1700.00 plus had me put a deposit for parts for $1500.00 which came to a total of $3,231.05. for 1.5 hours of labor. When they first came it was an additional $268.50 and a $179.00 return trip because of something that was not working they should of fixed the first time which came to $447.00.50. When I took the cover off the cheap box that failed I discovered he did not even bother hooking up the ground wire on my taco pumps, that teed me off. He calls himself a plumber but he sure the hell is not an electrician. That was more like extortion than plumbing, If you have plumbing to do there is other plumbers in this town that are fine and reasonable.

Price Gouging-

Very disappointed with the service .I Was charged $139.00 for an initial troubleshooting( nothing was fixed) & $239.00 For the 2nd service call.
There was no price reduction for the 2nd trip after I complained.
They charged me $378.00 in total
to tell me I needed a new part because the wire was bad. My ex (NOT a technician) discovered I could buy JUST buy the wire not the entire part.
Furthermore ,I was given incorrect information from the heat source technician.  The part needed to fix fireplace was only $60.00. I could install it myself. Not A very knowledgeable company. They are also over charging people.

During a recent furnace outage (aka furnace not working), upon inspection and noticing the dreaded 3 blink or flash code from the small LED on the unit, indicating a pressure switch and/or problem in the pressure switch system itself, a call was made to two other repair/service facilities, which were all booked, or at least that's what was stated and they could only come after hours at almost three times the cost of HeatSource, the wife and I called HeatSource to see if they could send out a technician as the house was already down to the mid 50's and it was still in the negative temps outside.  Not only did the very nice young lady on the end of the phone listen to our needs and issues, we actually spoke to a human and not a dreaded answering machine service when we had to push 100 buttons to talk to a live human.  She listened to what I had found out and passed this information along to her technician (Jess, or Jessie maybe was his name - I hope that was right), but she also reassured us that he would be out later that afternoon, before the close of business.  When he arrived, he immediately began to troubleshoot and diagnose the issue.  The bad part was replaced, as well as a new condensation pump which what was needed to prevent the new part from going bad.  Now, while I knew I needed a condensation pump, I kept putting it off as I kept getting quotes in the $400 to $500 range and of course, by that time it was summer and other things took priority.  Once again, the price for the condensation pump was nowhere close to that (almost half actually).  So, while no one likes to spend money on repair costs or service calls, at least I knew this money was well spent (not like paying $100s of dollars for a lawyer and not getting any real satisfaction from it).  Thank you to HeatSource for the quick response, for listening to what we found out (even though we weren't trained HVAC personnel) and repairing only the parts needed and not extra ones like a previous repair service technician tried to pull on us a year or so ago.  Again, thank you all!

I must say I'm very disappointed in this organization. While they are competent enough at what they do their billing practices and business practices in general leave much to be desired. The manufacturer of my boiler recommended HM so I called them. They responded quickly but the tech they sent didn't understand our in floor heating system so he called a second tech who was here for about 40 minutes. My bill was $496! It was explained to me that I was billed $134 because the first tech needed help from the second tech. When HM returned 5 weeks later because things still weren't fixed I decided to call and complain about this since they sent the second tech this time and he downplayed his role from the first visit. The manager listened to my complaint and assured me she would get back to me but she never did. Also the tech upon leaving recommended additional work to extend the life of my boiler and promised a call with an estimate... He also never called.  So...$614 later and all they did was adjust the pressure in my in floor system and adjust the temperature of my boiler.

Heatsource Mechancial didn't provide bad service, it provided no service.  I had an appointment for routine maintenace for my furnace.  Heatsource canceled the first appointment because it was overbooked with emergencies.  Understandable it was cold. We made a second appointment.  Second appointment day rolls around and I take off work because my spouse was unavailable that day.  We confirmed the appointment earlier in the week.  Heatsource doesn't show up again.  When I call to find out what is going on, I am told they were again overbooked.  I asked how come no one called to let us know, I find out they had written down my spouse's number wrong (so left a message on someone else's voicemail) and didn't bother to leave messages either on my cell phone or my home phone.  Heatsource's solution? We can reschedule you a third time.  I think not.  Go elsewhere if you can.

Very unhappy with my service. The two men that shodidn't have the parts to fix my water heater and left trash behind for me to clean up. I'm not happy that I paid $178 for a visit and diagnostic for parts they do not and may not have. I definitely feel robbed. Poor buisness.

07Jan **Was told they'd be in touch, I've been with hot water since 15Dec19. They informed me they'd call and let me know how much it's cost to order the parts and then repair it and still nothing. Called a few times, no response. Someone finally answered and said parts department is busy and I'd get a call back. That was two days ago, called again, no answer.

This buisness is awful.

Heatsource Mechanical installed our heating system when our house was built in 2009.  The boiler soon developed problems that were a manufacturer issue not an installation one. Heatsource worked hard to resolve them, making many 106 mile round trips to our location. Their expertise and persistence lead the manufacturer to admit the problem and agree to replace the entire boiler. The professionalism and cheerful demeanor while dealing with our frustration and the manufacturer's recalcitrance was exemplary and much appreciated! We did not incur a single dime in any additional costs during this time. I could go on and on with negatives about this particular brand of boiler (which Hearsource no longer carries) but have nothing but superlatives about Heatsource, it's owner, the office staff, and the technicians.

The tech who inspected our furnace for the sale of our home was incredibly unprofessional.  He acted like doing his job was a huge inconvenience for him.  He found a small crack in the condensate tube and told us we would be lucky to find a replacement part and might need an entirely new furnace.  A quick google search indicated that parts are available. He left a wadded up paper towel in the furnace saying it wouldn't get hot enough to cause an issue.  His report indicated that our furnace is older than is accurate and he made a comment about the life span of furnaces in general which does not apply to our furnace (because we heat primarily with wood so our furnace has incredibly low hours and has been impeccably maintained) and could impact the value and sale of our home.  When we brought our concerns to the manager we were told that company policy is to never change what a tech puts in their report- evidently even when the information is subjective, inaccurate or doesn't apply to the situation.  Further, he was to look at our gas stove and continually commented that it was a huge pain, he doesn't really know about gas stoves.  He fiddled with the door for 15 min and managed to strip the threads of the bracket the door bolts to and then told us it was cross threaded.  He managed to mostly get the door closed again but then said the door was warped and didn't close properly- despite the fact that the door is cast iron and is clearly not warped.  He said it was not safe so he turned off the stove BUT DID NOT TURN OFF THE GAS. We tapped and rethreaded the bracket and the door closed smoothly so we ended up paying $60 for him to break our stove and not give us an inspection report because, as he said, he doesn't know about gas stoves, anyway.
It has now been almost 2 weeks and we have not heard back from Heat Source about replacing the condensate tubing.
Previously we have had positive experiences with this company but this interaction has us convinced to never deal with them again.
Update: it's now been more than 2 weeks and when we called to check on the part they wanted to replace, they said they would call the furnace company and check and call us back(which is what they said they'd do 2 weeks ago).  Still waiting for a call back.

I have been a Heatsource customer for many years and never have they let me down.  Very reasonable prices and the technicians are extremely professional and effective.  Between having the annual maintenance and the on call maintenance its always kept my house and family warm.  Thank you! I have recommended them before and still do.

Very good customer service.
Was in the market for a new boiler and water heater, called three different companies, Heatsource being one of them. The person that came to my home was very professional and very nice. He even gave me one of the quotes I asked for right on the spot. I did not end up going with them due to other circumstances but their customer service was very good,

I only gave this place a one to so that I can continue to leave the rest of the review, first of all check put my reviews before reading this you will see that I am very fair to all company's before I write a review, this company does bad business first of all they have come out to asses my boiler and some issues that we may be having and I have yet to have called and talked to someone that is in Alaska the call always goes to a call center on another state and then eventually someone calls you back sometimes twice now I've had to call back later in the day and even the next day to remind them to have someone call me ASAP because I have no heat. Secondly when they do show up the first thing they do is whip out a HUGE pricing book an write down what you'll be paying to assess and maybe fix the problem which would be fine if there weren't a Lowes nearby and you check on the price of what you were quoted and they're adding a 70% markup (WOW) don't believe me check for yourself, and that wouldn't be bad if it were the price for the parts and the labor BUT IT WAS JUST PARTS and if you buy a bunch of parts and have them there and ready for if that is the problem that will just piss the installers off I have never seen it before IT WAS THE EXACT SAME PART HE WAS TRYING TO SELL MY EXACTLY THE SAME PART NUMBER but I paid $80.00 less then he had quoted me that's a big difference and he wouldn't put it on IT WAS THE SAME ONE HE HAD he wrote me a $685.00 ticket and walked out the door without my boiler running because he couldn't make sense of this-can you? I can't I know they need to make money but I need the job done by a professional that isn't so greedy I'll pay a good price for great service but I'm not a sucker hopefully big company's like this one eventually realize there is another world outside of them and people will only overpay once repeat business is where the true money is keep it real and close to down to earth I will always pay the small business professional over the greedy company's, professional or not come down to earth with your pricing and customer service skills I will never call this company back to my house again and I hope I save you the same heartache I will leave a positive review of another plumbing company soon!!!

I swear Heat Source messed up our Boiler heater even more and charged us 300$ for a 7$ part. On top of that they already said it would cost an extra 400$ for the part they know was needed to fix the problem,but just cleaned the burner instead..., bullshit if the technician knew what was needed to fix the problem why jerk us around? oh to bilk more money out of us they lost us as a customer and be careful if you call these rip off artists.

Had Heatsource Mechanical come out to our house today to service our furnace and hot water heater. We are in the process of selling our home and the new buyers requested that these two items got serviced. I was referred to Heatsource from a family member who used them in the past. They were able to work around our busy schedule and get us an appointment within 2 days from calling.

Two guys showed up. They introduced themselves and were very friendly and polite. They did the servicing of both units within 2 hours. I felt the price was kind of high for basic servicing of the furnace and hot water heater, but thankful that they were able to get to us quickly as our house is sold and this needed to be done.

I would recommend Heatsource based on their fast and professional response as well as their knowledge. They explained what was being done and why the service was needed. - Thanks Heatsource!