Jon T.

3/31/2023

Stacie arrived on time and assessed and explained what needed to be done and gave a quick estimate.
She proceeded to complete the work promptly. Very professional and good experience.

Mark W.

05/12/2023 12:00:00 SA

We needed new faucets for our sinks and built in spa tub in our master bathroom. We called T.O. Plumbing and set up a consult to install. The only hitch in the process, was that once we'd decided that they were going to handle the work, I left a message to tell Robert who wrote our quote, that we were great to start Monday, but they never got back to me and showed up Monday morning, and we had to rush to get stuff ready. Luckily it didn't take too long to get the place ready for them, and they were super patient.

We went to Ferguson plumbing supply in Newbury Park to buy the fixtures, and everything we were supplied was perfect. Alex & team installed the faucets into the sinks with no issues. He had a really small access point to get into the tub, and was thinking he might have to cut more tile to access the pipes that needed removing, but he managed to avoid that. He also managed to fix an issue where the thickness of the fiberglass on the underside of the tub was different and he found a solution to be able to install the tub handles and faucet properly and firmly, despite the setback.

In addition, they fixed a leak in our downstairs sink where one of the drains was leaking into the cabinet, and replaced four angle stops on our upstairs sinks but only charged us for two of them. They were clean, tidy, polite, efficient, and really good at explaining everything. The work was great and despite the lapse in communication up front, I'd have them back again in a heartbeat.

Daniel C.

05/12/2023 12:00:00 SA

We met on a Friday to discuss my drain issues. We discovered the entire pipe system leading out of the house was completely corroded bleeding water into the foundation of my house. We agreed to start work that following Monday.

When the foreman showed up, he was courteous and friendly, took a look at everything that had to be done and told me they would be there at least 4 days but may be a 5th day. That would include breaking under the cement in the bathroom, digging out the pipes, installing new pipes, trenching in the front yard, trenches in the garage to replace the laundry line, fixing the trenches, pouring new cement, connecting everything to the city sewer lines.

Most people I spoke to about this were skeptical of that time line and told me to expect them to be with me for another 2 weeks.

JP and his crew got in there and finished the work on all the stuff I mentioned and fixed some additional items they noticed were in disrepair. They saw I had a leaking sprinkler valve and patched it for me since we were in there already. These guys worked fast, were professional, and friendly. I'd recommend them for any of your plumbing needs.

Jonathan R.

04/11/2023 12:00:00 SA

(followup from last time) Had the crew return to fix a leak (it looks like it had been leaking for a while. Previous homeowners strike again! Great service as before Alan, Juan and Manuel were amazingly efficient, forthcoming and honest.

...now to check on the insurance claim...

William M.

05/02/2023 12:00:00 SA

Caveat Emptor. I had a water leak coming down from 2nd floor bathroom into kitchen. I called in T.O Plumbing to ascertain the source. From the start these types of leaks are difficult to find; a challenge for even the most skilled of plumbers. This company stands out, because their tech was as mystified as the other plumbers called in as to where the leak was coming from. The difference is he proposed a theory coupled with a $952.00 estimate (attached) to remove and reset my toilet, with a claim that he was ninety percent certain that would solve my problem. It would not have. I would have been out close to $1,000.00 to reset a perfectly functional and properly installed toilet. I would have been better off taking that $1,000.00 and betting on black at the roulette tables in Vegas.

The other three plumbers that investigated all determined they could not confirm anything until the ceiling was cut open. While they all had theories ranging from drains, shower heads, pipes, pans, etc they simply offered opinions. They did not attempt to gouge me on unnecessary work. Their assessments were correct, and eventually with the ceiling open, the plumber from the home warranty company, of all places, accurately was able to ascertain that a cracked valve was causing the leak.

I contacted management to discuss their unethical toilet reset estimate and request a refund of my $99.00. They instantly agreed to refund me; claimed to process this refund, but I have as of yet to receive it. I would have let sleeping dogs lie if that refund had been forthcoming. In addition their tech dropped his wrench during the inspection; while he had a towel down it chipped my tile. No comment from the company yet on that issue.

When I showed this reset estimate to the other plumbers they all laughed, because first the pricing was twice what any other licensed plumber would charge and further this repair had absolutely nothing to do with the leak. The consensus was this was a typical money grab by the new owners as they do everything possible to secure their return on their investment. When a home warranty company sends out a better plumber it is time your company reassess its business plan.

One can throw a proverbial dart at online sites like yelp and find a better vendor to handle their plumbing needs. I cannot trust T.O plumbing and neither should anyone not wishing to have their wallets pillaged.

Tami S.

05/12/2023 12:00:00 SA

Chris with Thousan Oaks plumbing is great; he came out to fix issues that we had from another company; he was able to determine what the issue was and how to fix it

christy s.

4/22/2023

Brad was friendly, skillful and timely. He assessed the problem with our toilet, went and got the part then quickly came back to replace it (the valve). The job took an hour in total.
In addition, Thousand Oaks Plumbing worked with our particular time frame. The toilet in question is the only downstairs toilet and the only one my Mom with mobility issues can use. So they timed the repair after she used it in the morning and before she had to use it again by noon. The price of repair was reasonable and I so appreciate them working with our situation. Highly recommended.

Grestarian S.

04/02/2023 12:00:00 SA

T.O. Plumbing responded quickly to our request for bids on Yelp and they had available openings soonest, as well. Tyler was quick to arrive and got the plugged toilet cleared in no time.

They also had a free camera inspection that I took advantage of.

When I first moved in, another company had offered the camera inspection along with clearing a kitchen sink line and they showed me areas where the tar-and-paper tubing used for residential sewage lines in the 1960's was starting to buckle and give way to corrosion and pressure. But they wanted to dig a trench in my custom-surfaced driveway to remove and replace the tar-and-paper line and had no intention of doing anything about the driveway after they were done. Not only was that a non-starter, but I found out later that night that the Your original main sewer line is ancient and needs replacement sale is often a scam to book work that isn't required.

But when T.O. plumbing had the free camera inspection offer, I decided I'd use it to see if the main line under my property was the same as the original inspection or if anything had changed. Contrary to my expectations, the second inspection showed things had gotten worse. In fact, the removal of palm trees on my property (a couple years after the original inspection) had actually made things worse: The roots of the trees that were removed had reacted to the removal by trying to spread out and find new sources of nutrition. So, before they died of lack-of-sunlight, those old trees made a valiant attempt to break into the sewer line for water. The result was a bump on the bottom of the tube that made slow-moving solids build up and begin blocking passage. So, in my case (and completely self-inflicted), my original sewer line really was starting to have problems. Furthermore, since the speed of build-up is entirely dependent on the usage of the line and nobody can predict how much the line will be used how, there was no way to predict when the the little blockage problem would become a drastic impassable obstruction.

Fortunately, T.O. Plumbing had a crew that was familiar with a newer approach to the problem that doesn't require digging a trench through the concrete on a driveway. For less money than the unmentioned other guys, they dug a hole at my house foundation and were able to remove the 3 (house pipe) to 4 (property main) connector and pull some kind of a plastic line through the dirt on my property, pushing the old tar-and-paper tubing out to a hole where my property line met the city's sewer line and discarding the old stuff inch-by-inch. By the time they were done, their plastic line had replaced the tar-and-paper line using the same channel through the dirt under my driveway -- and they didn't have to ruin my driveway in the process! They then replaced the adaptive connectors to my house and the city's pipes and put the dirt back in the holes. My front garden and my front lawn barely show any signs that 10-foot deep holes were dug there.

The job was delayed twice by the unusually heavy rains of early 2023, but those rains actually helped to soften the ground and make it easier for the guys to hand-dig two 6'l x 6'w x 10'd holes. The surprising part for me was that Jesse Navarro and his team got it all done in just one day!

Nice job, guys!

I wouldn't recommend replacing the main sewer line on your property unless a camera inspection shows it's really really necessary (get two with a couple years between them so you can see progress over time). However, if you see for yourself that you really do need that replacement, the guys at T.O. Plumbing know how to get it done with minimal disruption to your property -- and the cost wasn't too bad, either!

A P.

5/13/2023

Tyler did a great job unclogging my sink and gave me some great tips on how to avoid it in the future.

Barbara W.

12/14/2022

omg the best Fernado and Mathew where our Christmas elf's . Such a pleasure on time . So neat. So professional this company is truly is one of the best companies I have ever work with. From everyone in the office such nice people.
Need to replace a water heater and within 24 hours had a brand new installed and my hot water is back .Thank you to this company.

Jaimene W.

12/24/2022

June 2022 Experience-
1. Quick to come over when called. 1 day
2. Fixed when I wasn't home and then left and charged $6000 for all new pipes for a 1200 sq foot home.
3. The office is easy to get ahold of and very friendly. Management called me back and is coming out.
Thank you Ray

Roz L.

4/14/2023

Our home was flooding hot water from the plumbing in the slab under the house. We made an appointment, spent 2 hours waiting for the Big guy to come help him, only to find out they would not detect the leak unless they did the whole job.
Wasted our time. They should have told us that from the beginning.

wyne Q.

4/27/2023

This was a absolutely worse experience I've ever had with a plumber! An independent leak detector found two leaks in my garage that required two valve replacements, one to the water heater and the other to the furnace. The plumber Brian took less than 15 minutes to replace the two valves and he told me it would be $750!! And he justified that price because it was a gas leak and because of his expertise. Well he didn't even have a tank to test for gas after the repair! And he didn't even found the leaks.
Biggest ripoff ever!!
I would never recommend this company for anything.

Michele M.

4/18/2023

If you need someone fast this the company to call; however... they charged us over $500 for a part available at JC Plumbing (Thousand Oaks) and Amazon for about $80 (over 6x's the price.) There was an additional charge of over $2k to install said plumbing part.
This used to be my go to plumber before Castleworks bought them (and a bunch of smaller plumbing companies in the area) but they're now off my list simply because of their pricing.

Tony K.

05/02/2023 12:00:00 SA

I recently encountered a drain clog at our Corporate Office that affected two sinks and a urinal. Although I have a plumbing company that services all of our large apartment communities, I decided to give a local vendor, TO Plumbing (Castle Works), a try. Unfortunately, the experience was not satisfactory, and I would like to share the following steps they took, which left me feeling like I was being scammed:

Firstly, a service technician came out and snaked the drain, which took an hour and a half. The technician then claimed that the blockage was severe and could not be cleared, and recommended scheduling hydrojetting services, which started at $1,025.00.

Secondly, the hydrojetting service was scheduled, but it failed to clear the blockage after an hour. Consequently, the company suggested sending out a camera operator to investigate the problem, but the cost was unknown.

Lastly, when the camera operator arrived, they discovered that the blockage was so severe that they could not even get the camera through. They recommended breaking open the tile wall, possibly jackhammering the floor, and creating a wider opening. The estimated cost for this work was around $5,000, if not more, and would take about a day and a half to complete.

Dissatisfied with these results, I asked the company to prepare a proposal, and then contacted LA Hydrojet for a second opinion. To my relief, a technician from LA Hydrojet arrived and cleared the drain in only ten minutes, and we confirmed the drain was working well with a twenty-minute test.

I recommend getting a second opinion if you ever encounter a similar situation with TO Plumbing, and encourage them to adopt the same honest practices they used to have.

Ken R.

4/19/2023

Brad from T.O. Plumbing did a great job fixing my leaking Master Bathtub. He talked me through everything he did and why. He cured the problem and then answered a bunch of questions I had regarding wish list items I wanted to have done in the future without being bothered in the least. I will surely use Brad and T.O. Plumbing in the future. I was also pleased he gave me a lengthy printout about what he did, the cost and the warranty for his work.

Richard L.

05/11/2023 12:00:00 SA

Excellent prompt service. Stacie was smart, clear and well informed. she did a meticulous evaluation and inspection, and she addressed our problem clearly and accurately without trying to sell us unnecessary equipment, or repairs. The best!

Lar L.

04/01/2023 12:00:00 SA

Worst plumber/company ever. I called for a quote for a hot water recirculator. John came out the next day. First he checked the water for chlorine levels, which I didn't need or ask for. He found the water high in chlorine so he could try to sell me a whole home water purification system, which I didn't need or ask for. This was SCAM 1.

Then he went out to the hot water heater and determined that it needed replacement, so he quoted me an insanely high price for a tankless. This was SCAM 2.

He eventually quoted me an insanely high price for a water recirulator. SCAM 3.

I asked him if he could install two water filters for my RO under sink water filtration system. This should have taken him a minute to do as a courtesy. He said he would have to charge me. OK. I'm thinking, maybe $25.00? $487.00! What a total rip-off. This was SCAM 4.

Once he quoted me this price, I knew I would never use this company.

It gets worse.

When I came home that evening, I found I had no hot water. No water coming out of the hot water side at all.
I called EIGHT times between 5:00 and 7:00 PM. Always got their answering service and NEVER got a call back.

This morning I found a great plumber who asked if I could text him pix of the hot water heater. I did. He determined that John had shut off the hot water valve. Over the phone, He walked me through how to turn it back on and...hot water restored.
I would NEVER EVER use T.O. Plumbing.

Jan W.

1/26/2023

Brad was very efficient,thorough,knowledgeable and answered all of our questions. Did a great job in a timely manner. A great personality.
Have used this company before and would use again

Gabriel P.

05/01/2023 12:00:00 SA

Richie was amazing! He was knowledgeable and kind throughout the whole process. Gave me my options and made sure before he left that everything was up and running. Definitely would recommend!

The E.

05/06/2023 12:00:00 SA

Thousand Oaks Plumbing, relatively recently acquired by CastleWorks, has been an absolute nightmare for us.
They did shoddy work that resulted in pipe burst from an old pipe not being replaced, despite them saying they did, and leaking into our house. We now have mold issues and health and safety concerns for our family.
Thousand Oaks Plumbing has admitted to wrongdoing and offered to repair, but has failed to help us when we told them we wanted to go through their insurance company to ensure the repairs are done properly and the toxic mold is remediated by a specialist.
Their insurance company refuses to call us back or answer us and they have been non compliant in assisting us with their insurance company.
We have small children and pets who are especially susceptible to the safety concerns this had caused.
I cannot believe a well rated, large business like this one would allow their customers to become ill and have their property completely destroyed by their oversight.
Would never recommend them. They have done significant damage and refuse to take us seriously about it and properly rectify the situation. If safety and proper repairs are your top concern, find another company. It's not enough for them to be told your children are getting sick from the lack of responsibility to properly repair the job they did. They don't listen.

Ronen B.

12/12/2022 12:00:00 SA

Kitchen drain backed up over the weekend, and was told we could have a plumber out on Tuesday. Monday afternoon, they let us know they had a cancellation and could squeeze us in.

Stacie was very professional and friendly. Made sure the drain was cleared, explained what she was seeing, offered some good advice and suggested a follow up service to further resolve the issue.

It was muddy and her equipment tracked mud into our walkway, she came back and swept it up!

Elizabeth G.

04/04/2023 12:00:00 SA

Stacey was great! My kitchen sink had foul odor and she explained what the possible issue or issues could be. So she went to work, took a couple pipes out, cleaned them up and I am odor free in the sink! As always, she did a great and very neat job!
She has done other plumbing jobs and has done a very through job. I highly recommend her along with Thousand Oaks Plumbing!

Miguel O.

12/09/2022 12:00:00 SA

Fast, friendly, reliable, professional and did the work meticulously.

Not cheap, but not more expensive than others for the same level of work.

Marc H.

2/14/2023

Brian is extremely knowledgeable and professional. Found the leak and helped with the insurance company filing. TO Plumbing is my go to plumber.

Judy M.

11/01/2022 12:00:00 SA

I'd give this company less stars if I could! We had clogged pipes. They went up on the roof to our cleanout valve. They said it was too clogged to see anything. They wanted $500 for the work.

The clog happened before, and it didn't cost more than$200-$300 to fix--although this was worse. Something felt suspicious, and we asked them to leave. We aren't going to fork over $500 without proof.

We called California Drains. Joe came with a laptop. They put a camera down the pipe so we could see the problem. We hired them on the spot. Joe and his crew came out 2 days later, the first day they could. They replaced the corroded pipe, which cost more, but was much better.

Enrique S.

10/25/2022

I had a runny toilet and a leaky drain pipe. Thousand Oaks Plumbing recommend a new toilet for the running water and brand new draining pipe for the leaky pipe. And they still charged me a $99 Dispatch Fee. I dont recommend Thousand Oaks Plumbing.

Sara A.

4/27/2023

Scott was absolutely amazing. He was professional, knowledgeable, respectful, and honest. He went above and beyond to explain things in ways we could understand. We have many issues after buying our first home that shouldn't have passed inspection, and Scott made us feel at ease and like we were in good hands for the first time after getting the run-around from everyone else. We were shopping around for other plumbers, and now we're only going to go with this company solely for the way Scott treated us. Highly recommend!

Connie D.

2/22/2023

Our sink was backed up very badly! TO plumbing was responsive and helpful! Stacie was extremely friendly and passionate about her job. She was knowledgeable and did everything she could to help us get results, and quick! I'll definitely use them again!

Siva P.

3/13/2023

Just the facts. I had two leaks, staining drywall in garage ceiling. Called TO plumbing. The diagnosis was two separate toilet leaks. Both were fixed at a cost of $3K. I was quoted $2K more for drywall, but found another contractor for 1/3 the price. Those that came to repair toilet leaks were professionals, competent, and did a good job. No concerns with the quality of the work. One leak was totally fixed.

I wasn't convinced that the second was completely fixed, so I asked more stained drywall be removed and checked. They looked, ran tub, and found no other leaks.

Two weeks later, new drywall started showing stains. To their credit, same contractor who fixed the leak came out and opened new drywall for free. Ran the tub, but no leaks still. On a whim, he asked me to turn on the shower, and finally found the leak!

For some reason, he went away, and company resent the original inspector. He didn't run anything and gave me 3 quotes to replace the shower head, shower stem, and full plumbing behind the wall. Quote was anywhere from $100 to $1k... Can't tell how much until we try different things.

I called another plumber for second opinion. He ran the water, and found that the tub spout was leaking into wall. He fixed it for $300.

Tried not to put emotions in this review. I'm Just relieved that everything is fixed, three months and $4K later. Still have to replace drywall a second time.

Kevin P.

9/24/2022

They wanted a $1,000.00 to install a customer provided faucet. Their technician was super lazy. Ripped open the box and didn't want to do anything.

Brian M.

2/26/2023

We had a wonderful experience with Thousand Oaks Plumbing. It's never fun to be surprised by a pipe leak, especially on a Saturday night at midnight. Thankfully, T.O. Plumbing is a 7-day a week operation and contacted me early Sunday AM to schedule having someone come out right away. They sent Alen B. and he was very knowledgeable and put us at easy that he would quickly locate and remedy the problem.

Having a local service is key, especially when there is a chance that the job requires extra equipment. Alen did need to run back to the office to get a piece needed to fit my puzzle. He was back in a flash and repairing the broken pipe in no time. During the entire process, he would explain the next steps and proposed solutions to avoid any additional surprises.

T.O. Plumbing was also able to give me an estimate on drywall repair as they have dedicated employees that work for them. Not sure if I will use them, or someone else that I've worked with it the past. Regardless, it's nice to have options.

As for price, I really don't have much to compare it to. They do charge a $99 consultation fee which did get applied toward the cost of the actual job. Another service I reached out to also charges a similar fee...but that didn't go toward the service. So based on that, I see good value with T.O. Plumbing.

I will definitely call Thousand Oaks Plumbing (and Alen) again for future needs. (Hopefully more on the Home Improvement wantsrather than the home disaster needs)

J D.

03/08/2023 12:00:00 SA

Chris was outstanding! Shower head was leaking constantly. I couldn't get to it no time. Bought a new fixture. Chris' expertise and knowledge saved me over $1300 in repair costs. He is a true professional! TO Plumbing is the best! JD

Chef Terry P.

10/22/2022

Julian came out on a gloomy Saturday morning to help us repair a leaky water heater. This youngman was so cool . He visually assessed the problem, then explained what and why the unit malfunctioned and gave more than one solution which I prefer instead of 1 fix and thats it. He pointed out different install inferiorities that could possibly lead to more trouble with the unit. I know when I am being hustled, and I know when I am being informed, his advice was spot on. If Julian is a reflection of the entirety of TOP then I will recommend this company to all who have found themselves in deep water, I will tell them to let TOP be their life preserver!
Thanks for great service!
Terry Proctor
818-582-1312
Chefside Customer Service Consultants LLC.

Lena G.

03/02/2023 12:00:00 SA

Called Thousand Oaks Plumbing because I wasn't getting sufficient hot water to the master bathroom shower. Allan came and immediately discerned that I didn't have a problem with my tankless hot water system. He figured it out very quickly the problem was comimg from the shower. Allan quickly and professionally rebuilt my shower fixture valve, which turned out to be the issue. Honest and reliable. Highly recommended.

John S.

1/20/2023

Excellent job of fixing a clogged toilet, very good job by Arturo who was courteous and neat

Steve D.

02/06/2023 12:00:00 SA

From the initial consultation to clear a line, water jetting and camera locating a broken pipe under the slab. All of my contacts with 1000 oaks plumbing was positive. Employees are very courteous and professional.

Brian L.

1/18/2023

Our sinks were backed up and our shower banged under certain conditions. Chris from TO Plumbing was on time, friendly, and efficient but most importantly effective. Clearing the sinks was simple but what I thought was possibly air in the system for the banging turned out to be more complicated. Chris explained the issue, then fixed it just as he said. We've called TO Plumbing before and we'll call them when we need to in the future! Highly recommend.

Anthony F.

08/04/2022 12:00:00 SA

I am so glad that I found Thousand Oaks Plumbing. Brian came out to the house and made the repair in a timely matter. What stood out to me about Brian's work is how PASSIONATE he is about what he does and as an artist I truly appreciated that. He educated me on everything he did and made really informative suggestions for the future.

This is my first experience with Thousand Oaks Plumbing and I will definitely hire them again. HIGHLY recommend! Brian you rock!

Tina W.

4/18/2023

Chris from Thousand Oaks Plumbing was very sincere and quick to find the leak under our kitchen sink quickly. Very kind and professional.

Elisa S.

3/31/2023

Alberto came out to clean all of our outside drains. He was so kind, knowledgeable, professional, and sweet. I highly recommend him!!

Douglas K.

07/12/2022 12:00:00 SA

Our HOA apparently uses and recommends these bozos for service but they should really think again.

They came around putting notices up that the building's water was going to be turned off a few days later to perform a water main repair. Sure, no problem. Maintenance is important work and water mains are outside. No skin off our teeth.

Said day comes and they come knocking telling us they need to come in. No notice, nothing. The pipe jockey (Matthew is it?) didn't seem to grasp the legal concept of being required to provide advance written notice of entry. Something that says they are authorized to come into our condo, you know. No, Matthew, putting notes up around the building that you're turning the water off doesn't mean you can come into my condo while my wife and I are WFH and perhaps were not dressed for company.

Matthew got mad and maybe cried a little. I was considering throwing on some shorts and bringing him a tissue and pacifier but he probably didn't realize that our Ring doorbell was still engaged. You see, as he's throwing his hissy fit he blurts out that even though he can't do his work, he's going to turn the building's water off anyway...and leave for a couple of hours.

And that's what he did.

The HOA is pretty good about making sure vendors needing access to our condos provide the proper 24-hour notices. We've received a few over the years and plan accordingly. This guy was just clueless and was quite the douche, it's French, look it up.

I'd do business elsewhere, and will in the future should the need arise.

** UPDATE AFTER OWNER'S RESPONSE **

Dear Customer S. - Owner,

Your response completely missed the mark. You see, you took zero responsibility for the abhorrent behavior of your employee. We understand you may have been under the impression that the HOA was handling the notification to the affected unit owners, and of course, we understand that mistakes happen and revisits might be necessary. That's part of being in the service business. That's why abort fees are part of contracts.

I'm not privy to the contract you have with the HOA and who is supposed to provide notice of entry, but the moment your employee is advised that owners have not received one, that's the moment your employee backs off and doesn't argue with the resident. And sure as shootin' does not shut the water off to the whole building while being captured on video saying that it's being done as some sort of punitive measure...and then leave with the water off. We can only go by what he said.

We didn't engage you. Your guy's grievance is not with us. Take it up with the HOA yourself, they contracted you. Separately, if the HOA has a greivance with owners, they have their own mechanism and process to address them. For the record, to date, we nor our neighbors have heard word one from them.

This review was about the interaction with your employee who came to our door and the punitive actions he took on third parties. If that's the kind of business you run, and that guy still has a job, you should be ashamed of yourself.

Gloria C.

02/07/2023 12:00:00 SA

We always call Thousand Oaks Plumbing with any plumbing problems. Recently Miguel Villalta and Juan Pablo did an amazing job at finding our leak and fixing it. We have used them for major work, and putting in new plumbing supplies. We are always happy with this company.

Andrea B.

02/07/2023 12:00:00 SA

Our kitchen sink was clogged and water backed up on both sides. I was impressed with the ease and professionalism of the dispatcher. He was excellent about communicating with me. Richie came out and quickly cleared the clog. He was on time, professional, and very nice. I had to rush to work and Richie was super nice and accommodating of my time constraints. Great price and great service! Highly recommend Thousand Oaks plumbing!

Tony H.

04/04/2023 12:00:00 SA

Miguel was friendly, knowledgeable, and professional. His work was excellent and he gave a clear, detailed description. of the repair to our plumbing.

Gayle P.

12/16/2022

Very impressed with Thousand Oaks Plumbing for several reasons - 1) professional/courteous 2) Same of Day Reliable/Service 3) reasonable prices - especially for same day service 4) knowledgeable 5) Fast

Stacie did an excellent job snaking my toilet. I really appreciate her patience with all my questions and expertise.

Thank you Stacie and Thousand Oaks Plumbing. Have a wonderful holiday and New Year

Michael V.

12/16/2022

We recently purchased a home and the main drainage line to the street was offset. The previous owner said Thousand Oaks Plumbing did the work. I called them to have them inspect it but they wanted $99 to come out, and $350 to send a camera down to look at their shotty work. We've had two other plumbers come out to give us a quote and neither charged to come out or to send the camera down to inspect. We wont be using Thousand Oaks for any of our plumbing needs that's for sure.

Kyle L.

3/30/2023

Alberto was very friendly and went above and beyond to get all of our drain lines cleared out using the hydrojet. Very happy with the result.

J H.

12/12/2022 12:00:00 SA

The actual plumbing was done well by the workers, they were considerate and attentive to details and communication. That said, the company's administration is chaotic, I experienced their billing rep as extraordinarily rude. When they contacted me saying I hadn't paid them I let them know a check was sent through my bill pay within days of the work being completed.

Apparently in the process of being acquired by another company, they moved their headquarters and no longer picked up their mail at the local TO office. They couldn't find the check and wouldn't even consider that the mistake was not on my end. Repeatedly they asserted I hadn't paid them.

We had several 3-way conversations with BofA on the phone ; the Bank confirmed that the check was mailed as I had said and offered to have a new check issued that same day. Even after that, THE NEXT DAY THE COMPANY FILED A LIEN ON MY HOUSE! Unbelievable!

They eventually removed the, but the net effect is still there. The company which bought Thousand Oaks Plumbing is Castleworks. Their headquarters are in Valencia. There is no longer anything trustworthy or local about how TO Plumbing is managed.

Alan G.

12/21/2022

My drain was clogged and backed up. Rich was knowledgeable and professional, and above all honest. I'll continue to use this company.

Valerie B.

02/03/2023 12:00:00 SA

It's amazing how they don't respond to my bad review! Hiding under the desk? Don't know how to explain yourself? Don't know how to apologize? When you know you screwed up hiding under the desk is the best option!

Andrea C.

11/29/2022

Our main line clogged (don't flush baby wipes) and we literally had poop water backing up through all our tubs and showers. So so gross. Within less than an hour of calling TO plumbing they had a plumbing technician here and he quickly identified and fixed the problem. Tyler and Tony both came out and they were so nice and extremely thorough, inspecting other potential areas of problems we needed to put on our radar. I would highly recommend them for anyone who needs plumbing help. Explained everything very well and priced very reasonably for fixing our problem! Great guys who did great work :)! Thanks TO plumbing!

Kristie J.

02/01/2023 12:00:00 SA

after 52 years our sewer line is starting to show signs of needed replacement. Stacie and Tony were very helpful, we discussed all the potential problems and issues and made a plan of attack. Stacie and Tony used simple language to explain what was happening, what could happen and potential problems we can face. I am so grateful that they did such a thorough job and helped negate a potentially more expensive problem
down the road.

C L.

12/20/2022

Overall good experience. Appreciate that TO Plumbing is prompt & reliable with answering phone-calls & scheduling service. Brad arrived as scheduled & was honest & friendly, & seemed to do good conscientious work removing/installing a garbage-disposal, kitchen faucet, laundry room faucet & basket-strainer. Thank you Brad & TO Plumbing.

Frank B.

12/11/2022 12:00:00 SA

Tyler came out within 20 minutes of our call on a Sunday morning. Fixed the problem with sink drainage and had helpful advice on how to avoid similar problems in the future. Fast, thorough, and friendly!

Bill G.

3/17/2023

Excellent work. Very reasonable price replacing drain in wall to sink. Very clean in their work and excellent cleanup and follow up.

Rich S.

12/08/2022 12:00:00 SA

Tyler Pace is great. He's very knowledgeable and assessed my problem expeditiously. The initial solution was a simple rooter approach. However, a camera inspection revealed a knot of tree roots that had invaded the lateral line from the house to the main sewer line. The rooter only bore a 1 opening in the root knot and Tyler suggested a Hydro-Jetting service that would remove the invading roots. We scheduled the equipment for today, and Tyler along with Alberto and Richie water blasted the problem.
The three guys had the job completed in approximately 1.5 hrs. I was pleased with their work ethic and their pleasant demeanor. Any future plumbing situations will have T.O, Plumbing as my go to and will request Tyler to assess.

Ron F.

3/28/2023

Brad was great fixed our plumbing fixtures and explained everything he was going to do and what he completed at a reasonable price I will definitely use TO plumbing again

Jim O.

6/17/2022

Chris was excellent for this job. He showed up on time, as promised; had the needed parts on his truck and was able to complete the repair job quickly and accurately.
Chris was polite, knowledgeable and made sure everything worked correctly before leaving.
I would use Chris again and THOUSAND OAKS PLUMBING should I ever need another plumbing repair service again.

Steve B.

11/01/2022 12:00:00 SA

We had several plumbing issues and called for assistance. They were very responsive in scheduling a plumber to come at our convenience. They called when plumber was on the way which is a nice courtesy. Brian was very professional, friendly and direct in explaining the solution and it's cost. He did the work efficiently and then explained what he did and what to expect in our plumbing operation as a result. Afterwards, he took the time to text me some links to some hand held shower options as we had discussed maybe installing in the future. I'd say he went above and beyond !

If he is representative of the Company, then you should call them for sure if you need a Plumber. They are terrific.

Courtney P.

10/30/2022

Thousand Oaks Plumbing is THE WORST company I have ever encountered! I called the company on Friday morning - October 28, 2022, because my sewer alarm was ringing and I feared there was a problem that needed immediate attention. I gave the agent on the telephone the rundown of the problem and was told that a technician named Chris Danko was coming to help. Chris arrived and was short with me and seemingly frustrated that he was helping me because I don't work on sewer systems. This isn't something I know how to do. Ummmmmmm.....so he leaves and I call the company to ask if there will be a follow up because Chris couldn't help and to ask why I was charged $301.84 for a city permit. The agent on this call said that no one could return to my home until Monday - October 31, and that if I didn't talk to Oscar the manager before the end of the day, I would not be eligible for a refund. She said Oscar would call me. Guess who never called! Oscar!! About 30 minutes later, though, the agent called to say a supervisor could come to my home right away. His name was Randy Arnold. He was kind, BUT inappropriate and the reason his company should hire cultural sensitivity training. He said Hey Miss Parker. You know what that's from? And went on to say it was a reference from the movie Friday. Then he told me he watches it all the time with his wife and that he is BLACK OWNED because his wife is Ethiopian and 10 years younger than him. WHAT???? He talked about his restaurant and showed me pictures of his family because he loves to share. JUST FIX MY SEWER PUMP PLEASE. I told him about the first tech and what happened and he said I should never have been charged. That was good to hear. But he looked at the pump and was like My arm is bad. I can't help today without help. THOUSAND OAKS PLUMBING, does anyone at your company work? I felt so uncomfortable with both technicians and I wish I never allowed the second one to come. By the way, Randy Arnold said he would tell the office to set up an appointment for him to return with a young buck on Monday morning but the office never called me. SHOCKER. I WANT a refund ASAP!

Ryan I.

10/21/2022

I'll caveat that I could update this review down the road but today I have no choice but to give this company a 1 rating. They came out to fix a clog on my pipes. The cost for this 2 day job was going to be $5000. They had told us they had to go through the tile but that they would fix everything and it would seem like they were never there. I triple confirmed this before the job started. After fixing the clog, they put everything back but the busted tile was cracked and not replaced as told to us. The tile is 10 years old and no longer exists. When invoiced, the senior tech offered us $200 off, all of 4% despite knowing how messed up they made our bathroom look. I actually didn't know this but they had also told my wife they would offer up to 50-70% off of our invoice for something like this. If there was ever a time to offer a major discount, one would think it would be when they do a job, misstate about how our place would look, and then offer a solution of here's $200, go find similar tile and have someone come out and install it. What a joke, no idea how they have great reviews considering our experience. I'd love to turn this around and say they remedied the situation but so far, even after admitting their fault, they gave us peanuts of the total amount. Pictures to follow

Howard L.

9/14/2022

The estimate was $1500 to install 3 faucets
That's $500 per faucet.

He told that the price when you provide the product.

Charged $99 for the estimate

Overpriced

Gary Z.

9/22/2022

Thousand Oaks Plumbing is awesome! So incredibly Courteous and efficient....I've called them a couple times and they are HONEST which is HUGE .....Brian Sacks is a Phenomenal Plumber....but the entire place is top notch! I couldn't recommend any Local Plumber Higher!

Shopper M.

9/28/2022

Rude. That's all I can say. Not knowledgeable about water or when filters should be changed for tankless water heaters. Implied it didn't need it and then when I insisted found it to be beyond dirty!! Will never use this company for my own homes and will never recommend. I recommend Joe Peters Plumbing instead.

Peggy M.

11/10/2022 12:00:00 SA

Chris Danko of Thousand Oaks Plumbing responded to a call re: non-functioning garage disposal. He diagnosed the problem and had it working in no time. Was very competent and professional Wouldn't hesitate to call TO Plumbing again if have a plumbing issue in the future

Doug M.

03/10/2023 12:00:00 SA

Many thanks to Thousand Oaks Plumbing for installing a tankless water heater in our home. Their work was thorough and professional. We have used Thousand Oaks Plumbing for the past 25 years and can highly recommend them for any of your plumbing needs.

Ann B.

09/02/2022 12:00:00 SA

Brian is simply the best!! We have used him twice now, and would not think of using anyone else. This time, he diagnosed problem quickly, fixed problem, and was on his way within an hour!! Super knowledgeable, professional.

Toni W.

11/03/2022 12:00:00 SA

Alberto was great!!! He was timely, efficient, and the pricing was accurate and fair. I will definitely be calling Thousand Oaks Plumbing again (just hopefully not too soon)!!

Greg B.

03/08/2023 12:00:00 SA

We experienced a broken hot water line in the slab of our home. Scott Sobel from Thousand Oaks Plumbing arrived within a couple of hours and performed a thorough leak detection. Within minutes he located the leak, capped off the broken line, and restored water to most of the house. The very next day a crew of workers arrived and rerouted the offending water line through our attic and bathroom wall avoiding having to jack hammer our slab or remove any drywall. They completed the entire job in less than two hours. Amazing! I highly recommend Thousand Oaks plumbing!

Gerald B M.

10/26/2022

Thank you T.O. Plumbing. We had a sudden leak in the front of our house near the high pressure valve and was able to be accommodated by T.O. Plumbing in a matter of 2 hours. The technician, Alen, explained the problem in detail and gave us a few options for repair and/or replacement of the leak area.

Because Alen emoted a feeling of trust and honesty, we decided to have the leak repaired and old valves replaced as insurance against future problems. Plus, we couldn't be on the premise the whole time of the service, so Alen kept us informed by texts, pictures & phone calls.

We're super happy with our leak-free home and meeting an honest vendor. Allen is a credit to himself, but more importantly to
T.O. Plumbing.

Jodi J.

08/06/2022 12:00:00 SA

I thought all three toilets were clogged and it turned out it was just one affecting the others. They were great and timely with the repair at a good price

Steve D.

9/21/2022

Thousand Oaks Plumbming did a great job. They were on time, I had a fair price, and very friendly and clean.

Jennifer W.

10/03/2022 12:00:00 SA

We have used Thousand Oaks plumbing many times for different issues and every time received nothing but excellent work. Last night a pipe broke to our irrigation and was staying water turned off and called first thing and they were out to me in 30 minutes. Randy was kind respectful and very knowledgeable was able to identify problem and fix it with in 20 mins! Highly recommend Thousand Oaks Plumbing!

Linda M.

1/15/2023

I had same day service for a clogged kitchen sink. The technician was friendly and super helpful. The price was reasonable. One of the best experiences I've had with a plumber. First time using them and would definitely use them again.

Bobby M.

2/13/2023

Kitchen sink wasn't draining. Stacie was very knowledgeable and addressed some other pipe concerns. I was very happy with the repairs she did make. Old use TO plumbing again.

Elliott S.

9/27/2022

I have used the services of TO Plumbing for many years. I highly recommend them. They are professional, responsive, HONEST, and they have proven themselves consistently over time. Whenever I have called, they have delivered as promised, promptly and on time. You will find no better plumbing contractor!!!

Dan T.

9/26/2022

I had a 911 outdoor pipe and valve breakage, we had to shut water the water off to the house Bran came out and had it fixed within an hour or so.

Brian H.

09/12/2022 12:00:00 SA

We had a very tricky issue with a large leak on our main supply line, buried under 3 1/2 foot of muck.
Thousand oaks plumbing did a good job, they're not cheap, but fair and do good work and show up on time

David H.

9/16/2022

It is very refreshing to work with such top notch guys that do fabulous work coupled with incredible customer service.

That's hard to come by these days but TO Plumbing does it each and every day

Web L.

12/16/2022

He told me that rubber splash guard was not replaceable and would have to get new disposal. That is not true.

Jasmine S.

01/04/2023 12:00:00 SA

Friendly office staff. Very good communication on the part of the staff and the plumbers. . Professional and courteous. Would recommend highly.

Rebecca H.

2/14/2023

Great job in fixing leaks as well as installing expensive new hardware. Very clean and pleasant

Cherylin G.

02/10/2023 12:00:00 SA

Thousand Oaks Plumbing has always come through for me. They always answer their phone, show up when they say they will, their plumbers are knowledgeable and polite, and their pricing is straightforward. So glad I found them.

Natasha S.

02/09/2023 12:00:00 SA

Our technician Scott from Thousand Oaks Plumbing was amazing: very courteous, professional, knowledgable, sharp, focused on resolving the problem. He figured out the issue - hidden slab leak - and offered the most constructive approach to fix it. Thank you Scott!

Elio C.

12/28/2022

Amazing customer service. Honest, reliable, and did the work exactly as he said he would. Would reccomend 100%.

C B.

7/19/2022

Just received a call from this company and the plumber tried to cheat me by exaggerating the problem. Asked him to check the hot water heater because the pilot would not light. He check the sparker said it was broken and quoted me $1,1000 for the repair. Told him he was crazy and paid the $99 service charge. Had a plumber from Barcena plumbing (Kenneth Villarama) come out within the hour. He performed the same test said there was nothing wrong with it except for the plug the previous guy left unplugged and got it going in a few minutes for $59. Please never use Thousand Oaks Plumbing company their practice is basically criminal. I am waiting for the manager to return my call and will update if he does

The manager did call back and is giving me a refund as well as paying the $55 for the other call. So I think he is doing what he can. I am very curious if that plumber is still working for them or not.

G A.

02/06/2023 12:00:00 SA

Leaking outdoor pipe to hose spigot, able to arrive early for appointment and had everything fixed I about an hour. It was a rusted pipe and elbow. No more wasted water! Randy was great and personable too!

Debbie G.

6/16/2022

This was our first time using Thousand Oaks plumbing and I am one happy camper. Brian and Dan came over to detect an irrigation leak. They found the leak quickly and provided a great solution to stop the leak.
I highly recommend them and I will definitely be calling on them again!

Timothy J.

7/31/2022

TO Plumbing was great in general, but Allen B was phenomenal. He took the time to explain exactly what the plumbing issues were, what he planned to do to correct them including the how and the why, and then he made sure he stuck around to show me exactly what he did and how to prevent other issues in the future. When I say stuck around, I was on a Zoom for work when he finished and he had another job to go to but he made sure he stayed until I was done so he could do the post-work debrief.
He said he had something like 12 years' experience and he was by far the least experienced person at TO Plumbing. If that's the case, you really can't go wrong with them.
Allen was enthusiastic about the work he does, friendly, and very professional. If I could find someone like him in every line of work life would be much better. Kudos to him!

J L.

7/13/2021

I reviewed this company a few years ago. I had another positive experience this week (if plumbing can be positive). Michelle and Star work in the office and did a super job trying to keep me in the loop when communication was lacking a bit with scheduling. All who worked on this job were hard working, especially Pablo and Manuel. Thanks to Jimmy, Angel and others as well.
I have a slab floor and roots crushed my underground pipe in the kitchen . They had to jackhammer my kitchen floor. They have the equipment and skilled personnel to handle it. They found the crushed pipe, replaced it, and then were able to use the three large tiles I had left from the original floor to replace the hole they made to get to the pipe. They provided pictures and a video of the job that was completed. The price was fair and I am satisfied.

Aimee M.

5/31/2022

The faucets in our bathroom were leaking and water was dripping under the sink. The faucets and related plumbing under the sink were over over 20 years old and needed to be replaced. Brad looked over the situation and explained what needed to be done to fix the problem. He provided me with a couple of options regarding choices I had to approach the problem. He explained a couple of plans and coinciding prices. After choosing the option that worked for me, Brad ordered the parts and installed the faucet and plumbing. He did a great job. The new faucet looks amazing and most importantly, it works perfectly! Brad was personable, clear with his communication, and hard working. I appreciate the great job he performed.

Chris M.

12/21/2022

I called Thousand Oaks plumbing because I had a clog in one of my drains. Tyler showed up and he was awesome! He was professional and very knowledgeable and was willing to educate me on the whole process. He unclogged my drains and recommended options for the future but didn't try to sell me something I didn't need. I appreciated that! He is very good at what he does, and I'll be calling him back for all my plumbing needs.

Steven B.

6/30/2022

I've used a thousand oaks plumbing a few times over the years. Always professional and really great service. Today, Alen replaced a spigot in the backyard for the water hose. He explained things thoroughly. Very knowledgeable.

Julie R.

12/01/2022 12:00:00 SA

Tyler Pace was amazing. Knew exactly what I needed and explained everything clearly so I knew what was needed and why he was doing what he did. very happy with his service...helpful, informative, professional and knowledgeable

Ben R.

12/10/2022 12:00:00 SA

I did get a hot water heater from them. I think I overpaid. I should have shopped around.

Mark Y.

05/03/2022 12:00:00 SA

My upstairs toilet was leaking and dripping through the ceiling drywall downstairs. What's worse is I had guests coming the next day. Thousand Oaks Plumbing said they would come give me an estimate. They were there in no time, provided a fair estimate and completed the work within a couple hours. Me and my guests were very happy.

Michael S.

12/08/2022 12:00:00 SA

Our tankless water had been throwing error codes and shutting off fairly regularly. Brian cleaned our water heater and explained the components of the system. Very knowledgeable, friendly, and timely. I will use TO Plumbing for any of my plumbing needs.

Evelyn T.

11/12/2022 12:00:00 SA

We had some water damage, the source and the reason behind it has not been found, but called Thousand Oaks plumbing and detection and they came out and did a superb job, as far as attempting to track down every source of the issue and fixing the plumbing which needed an overhaul. Very happy camper here.

Kurt D.

11/27/2022

Came out for an emergency to check on a natural gas odor. Did a very thorough inspection, troubleshoot and was very helpful and professional throughout.

Andrea G.

06/11/2022 12:00:00 SA

Unfortunately I had to call them 3 times in the last year, all different issues with our home. They were amazing and got the problem located and fixed!

Don C.

01/12/2023 12:00:00 SA

Did a great job of cleaning out all the drains that were slow in draining. Thousand Oaks Plumbing is my go-to provider for all plumbing needs.

Bill D.

06/08/2022 12:00:00 SA

Thousand Oaks plumbing did a major sewer repair at my home recently. Juan Carlos, Henry and his crew did an outstanding job. They were all courteous, professional and the project was completed on time and on budget. In addition to repairing the sewer line they replaced the sewer cleanout and reset two toilets. I would strongly urge anyone with a project of this magnitude to contact them. Well done team.
Bill D.
Calabasas

Carlos C.

11/30/2022

Chris was helpful, friendly and knowledgeable. He fixed or issue quickly and for a reasonable price

Elissa A.

5/16/2022

I had some shower drains back up late on a Sunday. They were super responsive and got someone over here Monday to get everything working again. Shout out to the tech Michael C who was awesome, explained everything, and got it done fast! Thank you!

Josh S.

06/11/2022 12:00:00 SA

Very professional service! They really went the extra mile. I would definitely recommend!!!

Dan S.

5/31/2022

Ok...TO plumbing just completed the second job for us, and just like the first it was completed in a professional matter and has fixed the problem as intended.

This repair required breaking up a portion of our sidewalk and replacing it. Everything they did looks great and professional.

I wouldn't hesitate to use Thousand Oaks plumbing again.

K.J. Y.

5/23/2022

Chris from Thousand Oaks plumbing was excellent. Knowledgeable, experienced and thorough. Great job!

Greg R.

3/20/2023

If your looking for pain and anguish with a healthy dose of dishonesty and unreliability look no further this is the Company for you. I had them come out to fix a shower head wand in Malibu. After the technician tried to fix it and made it worse he priced up a $300 replacement and gave me an estimate of 3-4 days. A week later I called to see if the part was in. I was told by the technician it would be a few more days. A week after that I called again. I got lots of excuses as to his busy schedule etc... I explained I really needed the part had short term renters coming, he generously offered to come out and put in a temporary one for a service fee of $100 and the cost of the part. I declined and asked when the one I ordered would be in. I was told another week, I suspect the privy order was never placed. I called the office twice to confirm over the next week and the second time was told the part was in and he could come on Sunday. I explained I would be coming from Palm Springs to Malibu it was a 6-7 hour round trip and to be sure the part was in and he was really going to show up. I called the office again Thursday the day before explaining again how long a drive and to please make sure he was going to show as they had a 9 am time frame and I was leaving at 4AM the next morning to meet him. I got a call 8:00 am to let me know the technician would be there. At 8:45 AM just as I was arriving at the house to meet him I get a text saying the part came in but in the wrong color. I get the same would I like to spend an extra $200 for a temporary one. I tell him first how pissed I am after me 4 hour drive and ask that he send me pictures of the chrome shower head that came in instead of the brushed nickel figuring I might just live with it. Turns out he can't produce the photo. My guess the part was never ordered. I speak to the office who while understanding can't do anything, but she is going to have a manger call me. Guess what no call. After waiting a few more hours I go to Home Depot with my hose and shower wand and the sales guy sells me a $32 hose replacement in the right color and I go home and install it my self in 5 minutes. Turns out there was nothing wrong with the $300 shower head it just needed a hose he could have got at Home Depot. Like I said in the beginning if your looking for a company to waste your time and money, not fix your issue and get a healthy dose of dishonesty this is the place. The owner should be ashamed. I will do my best to repost this review on every social media site I can find to warn others off as a public service to my follow humans.

Steph H.

4/18/2022

Brian from TO Plumbing saved the day! We have been dealing with a faulty shower faucet handle for months now. He was the third plumber to try and solve the problem, and he did so almost immediately. He is kind, considerate and respectful as well as extremely knowledgeable. Thousand Oaks plumbing is a breeze to deal with, and has always been able to get us a next day if not same day appointment. I've never had a bad plumber from their crew! Highly recommend.

Damon V.

5/19/2021

OMG!! Scott, dispatch and Thousand Oaks Plumbing just totally saved the day!!

My grandmother lives in Newbury park... And she called me panicking around 11:30 AM that her toilet was broken and flooding her place. I immediately called Thousand Oaks plumbing and by 2 PM Scott was on site. Super friendly and courteous, he presented the solution and by 3:30 PM, My grandmother had a brand new toilet and was FaceTime'ing me with a big smile!

The price was more than fair and they took incredible care of us. Thank you so much Thousand Oaks Plumbing!

Jason H.

5/17/2022

Worked with Javier, JC, Miguel, John and the team on a sewer connection replacement. It was a big job, and they were the right folks to get it done.

sarah a.

11/16/2022

Mathew and Alan were great! Had a broken pipe pouring into my garage... it was a big fix; but they were timely, great at explaining, resourceful and got the job done! thank you!

Kristina K.

11/11/2022 12:00:00 SA

Had a great experience! Everything was fixed very well and very fast. Great customer service. We did run into some problems with new faucet but Brad helped out to fix the issue fast and I even got a discount for the inconvenience. Overall very happy with the experience and I'd recommend this service to everyone who is looking for a good qualified plummer.

E G.

9/17/2021

After years and years with sewage problems and spending $$ in repairs, I looked into solving the problem permanently and learned that the whole sewage pipe needed to be replaced. I checked estimates with multiple companies until I met Brian Sacks with Thousand Oaks Plumbing. His expertise and recommendation greatly exceeded my expectations. I met with the managers Oscar and John and we scheduled the job right away.
For all my neighbors in Woodland Hills with drainage problems, check with these guys. Most pleasant experience I could have ever imagined. I wish I had met them earlier!

Melissa K.

9/19/2022

I rarely do reviews and if I do it is a for great service. That is not the case this time. When I made my appointment I told them I had remolded my kitchen and that I needed the service completed before another company arrived to install my dishwasher. Big mistake! All I needed was to have a new Kohler faucet installed and a garbage disposal that was originally installed two years ago. Mind you I am a returning customer. The estimate was first quoted at just over $800 and after I expressed that that was absurd for such a small job he raised the price to $914. Said he made a mistake the first time. Knowing that my back was against the wall they could charge as much as they wanted. I feel he completely took advantage of me and my situation. I had no other choice but to pay for the work, which was discounted almost to the original estimate, so my dishwasher could get installed. I have completed multiple kitchen remodels over the years and as women I have come to expect being treated poorly on occasion. Which was why I had called TO Plumbing in the first place. They had provided great customer service, quality work and price. Until Now!

James S.

10/27/2022

After major nationwide plumbing company failed to install a heavy-duty sewage pump system I called Thousand Oaks Plumbing. Their response was immediate. I always got a decision maker on the line within a half hour. The pumps had to deal with a forty foot elevation so the job wasn't easy. Alex and Miguel deserve 5 star for their hard and competent work. Denis, who dealt with the electrical issues which some electricians did not want to touch, probably deserves a 6 star rating.

Allen J.

11/02/2022 12:00:00 SA

We had several 30 year-old faucets that needing replacement. Brad from TO Plumbing did a great job, he was efficient, explained what was needed and did a very nice job for us. We recommend this company as providing fair and reliable service.

Sean S.

11/04/2022 12:00:00 SA

Thousand Oaks Plumbing was great to work with when we suspected we had a leak under the slab of our house. They came out same day (within an hour of the initial call) to diagnose the issue. And was able to fix the problem in the next business day. They were professional and returned a few hours after they finished their fix to make sure it was successful. I would absolutely recommend them.

Suzanne B.

2/24/2021

Rockstars in every sense. Brad, Chris, and Jeremiah need their own rockstar tour bus. They are the most efficient, helpful, honest, and timely experts in their field. We hired another competitor for an estimate on a 50 gallon water heater repair and replacement and a clog in the dishwasher. They quoted us $1000 above TO Plumbing and recommended the hydrojetting feature for the clog. Brad came by and he examined every issue. He surmised that hydrojetting was costly and not needed because we required a garbage disposal replacement, which he performed in 30 minutes.

He explained in detail the difference between tankless water heaters and standard ones. He also explained how this home's water heater was jerry rigged and not installed to code.

His recommendation to install a pump in order to heat the water in the master bathroom within one minute was golden. He really took the time to address our needs and showering schedules.

Jeremiah and Chris jumped in to help when a pool fence company clipped a sprinkler hose and could not patch it. They recommended getting a part from Home Depot, different from PVC pipe. I called the fencing company and they sent their workers over to get the missing piece and finally installed it.

Our hot water turns on after 45 seconds and remains hot for at least 20 minutes in the bath! THANK YOU ROCKSTAR TEAM!

Emily L.

9/29/2022

Brian was great! He was on time, courteous, and he knew what he was doing. Plus, he was very pleasant and I feel that we got a good value for our repair and that we're all set for years to come! I told him that I am very impressed with Thousand Oaks Plumbing. As a Realtor, people ask me for referrals all the time and I can refer to them with confidence.

Joe K.

11/01/2022 12:00:00 SA

Alberto did a great job clearing my outdoor drains. He was professional, polite, friendly and attentive to detail. Excellent work. Thank you!

Gaye K.

10/31/2022

Wow we had major back up in our toilets and tubs. Called TO plumbing and they were here by 8 the next morning. The professionalism with which they handled our sewer line break was outstanding. They told me what they would need to do to find the blockage, which they did, and then gave a quote to repair the break in the pipe. They scoped and marked the spit on the grass. The next morning their crew showed up, dug a 6+ foot hole, completed the repair, flushed the line and when I came home, could not even see where they had worked. The crew was polite and respectful and patient as I asked questions during their repair. The final bill with pictures of all they had done was above and beyond my expectations. Would use them again in a heartbeat. Wonderful company.

Reynato U.

9/16/2022

Plumbers are very expensive nowadays it will charge you arm and a leg but you have no choice. If you want quality of work have the professional do it's worth for your money but if you are not particular- do it yourself.

Summer R.

10/25/2022

Needed some work done on our kitchen sink/dishwasher. It was causing flooding underneath our sink. We also needed some new bathroom fixtures put in (handle and faucet) on our shower/bathtubs. James helped us out and did a great job! He was very flexible with our schedule, work was done promptly. Thanks so much!

Mike W.

04/05/2022 12:00:00 SA

To echo many great reviews here, Thousand Oaks Plumbing came out and did a great job and we highly recommend!

The old hot water heater gave up the ghost at a family member's house and we needed it repaired or replaced.

Thousand Oaks Plumbing came out shortly after the call and we had a choice of either paying for an inspection and quote, or to schedule to have the entire unit replaced. The plumber who came out wasn't pushy or trying to do an upsell.

We opted to have a new water heater installed because we didn't want to put parts on an older unit only to keep chasing problems (the unit had some questionable repairs over the years resulting).

The plumbing crew showed up first thing the next day ready to get started. Special thanks to Matthew, their senior-most plumber who made sure everything was done correctly.

We were really happy with the results--the crew was friendly, they explained everything, and the work was done with a high level of quality--like what you'd see on a DIY television show.

Given that TO Plumbing is open 24/7, they're now the the first call we'd make for any future plumbing issues.

Thank you!

Adam S.

04/02/2022 12:00:00 SA

We needed a technician to come out and check on our house. We had low water pressure and also needed a new water heater. Brad Floyd came out and was such a great personable guy. He didn't just come over and give a quick quote, he spent a lot of time going over our houses water issues. After the long initial consultation he followed up on the phone, and via text. Overall it was a very nice experience and hope anyone reading this can get the opportunity to work with Brad.

Jeff A.

10/19/2022

Have had Thousand Oaks Plumbing out on a few jobs recently. They are very thorough and their guys have all been great.

Rad T.

3/30/2022

Came home from my kids karate class to see water shooting out of my front yard. After turning the water off and calling Thousand Oaks Plumbing, I was told they would send someone the next day. Then to my surprise I got a call back a while later saying they had a cancellation and could come out asap if that worked, stoked! 30 minutes later Chris shows up at my door and quickly figured out the problem then identified the quickest and cheapest fix. I was pumped when he didn't try to sell me on a giant price tag and was upfront and honest. He did a great job and didn't even break a sweat when there was an issue with the pipe. We even hit it off talking about heavy metal and good old rock and roll. Chris Danko from Thousand Oak Plumbing rocks, thanks a ton!

Randee O.

10/13/2022

Chris did a great job. was recommended by my son and daughter and I have a plumber now I can rely on when needed. would recommend him to anyone who needs a good honest plumber.

Frank C.

08/06/2021 12:00:00 SA

Then let me make it clearer for you. Your employee found the same issue as the other plumbers and estimated it would cost $800 to fix while the other plumbers estimated it to be $150 - $200 to fix. If your prices are higher because of overhead and insurance then I suggest you lower your overhead and lower the cost of your insurance. A $650 price difference bc of overhead and insurance seems like a harsh cost to pass onto customers. Maybe these costs are also why you charge $79 to make estimates.

But, I am glad to hear that it wasn't a case of price gauging a new customer who was facing a serious plumbing issue....

Linda J.

10/10/2022 12:00:00 SA

I called Thousand Oaks Plumbing a few years ago and they fix our pipes, and we were very happy with their service, We wanted to have some maintenance done on our home and Javier Salazar came out and did a flush and he recommended that we do a pressure flush, and we agree to it, Javier and his helper came out and did the flush, He explained what we needed to do. We were very happy with his work, If you want quality of work have the professional do it, it's worth it.

Julie F.

3/30/2022

I highly recommend Thousand Oaks Plumbing. I received an alert of high water usage from LVMWD while out of town. I googled leak detection for Thousand Oaks and TO Plumbing was on top. I called from the airport and they scheduled a technician, Scott, for the next day. He arrived on time, friendly and reassuring and explaining every detail of detecting the leak, possibilities for the repair, and after seeing the extent of the water damage in my home, suggested a water restoration company which responded immediately. Upon completing the job, he was once again thorough, always asking if I had any questions. Scott and TO Plumbing were the perfect solution to my problem. I would use then again in a heartbeat!

Nancy S.

8/20/2022

Our water softener was set at the wrong level so the salt wasn't being used. Diagnostic was $185. Pretty steep price. Technician was nice, but if I had time and a water testing kit, I could have save myself a lot of $$$. I wish I knew before they came out the cost for plumbing diagnostic was different from service fee of $99. I'll be asking in the future!

Jennie J.

12/02/2022 12:00:00 SA

We've had James come out twice and he is amazing. He's on time, explains things well, very friendly, and does an amazing job!! He is very thorough and neat and everything you would want or would expect in a great plumber!! Thank you James!! We appreciate you!!! Keep up the good work!!!

Tania V.

02/01/2022 12:00:00 SA

Great, fast service from these guys! Our kitchen sink clogged up and I called 8 in the morning to arrange a technician to come out. They gave me a window of 12-4 that same day and actually had someone available to come at 10:30. Richard was very friendly, fast (done in less than an hour), and sanitized the area under the sink as well. Would highly recommend!

Maayan M.

03/10/2022 12:00:00 SA

Big shout out to Stacey the rock star plumber that helped me with my plumbing issue. SHE was so clear and honest about the work to be done. Took her time and did a great job! Thanks so much Stacey!

Susan H.

7/18/2022

If I could give a 0 I would. The plumber installed a shower valve incorrectly. When I called him to come back, he wouldn't fix it but instead walked around the house giving me a high estimate saying the other things wrong in the house was the problem.. Called back my previous plumber who reinstalled the valve properly.

Roozbeh Z.

3/13/2022

Alen was amazing and very knowledgable. He clearly explained everything for me, also did his best to help me financially. had emergency water problem at Saturday night, called them Sunday morning and they showed up by noon, fixed the issue happily with great customer service. This was the 3rd time I worked with this company and highly recommend them.

Tanya H.

2/18/2022

Tyler showed up (on time) today to fix our clogged kitchen sink. We had a different company come out previously to look at it, and to do the same thing Tyler did for $100, the other company was saying we needed a repair that was going to cost 2-3k. Tyler was extremely friendly and knowledgeable & honest. I also appreciated him laying down a large blanket under sink area as to not get the nasty water everywhere. I will for sure call this company for future needs.

Tina J.

03/08/2022 12:00:00 SA

Chris was great ! Very polite and helpful , he made the plumbing issue easy on me.
His work was great and efficient.
Thank you TO Plumbing !
Thank you Chris '

Case K.

08/11/2022 12:00:00 SA

Over all they are a good company and I have used them several times but the last visit the guy was rude or maybe the word is gruff to me and my son. He also acted like it was a big job and he gave me a big price and it actually only took him about 10 minutes to fix. He sat in his car doing nothing longer then it took him to fix it.

David M.

1/22/2022

Well since you replied know this fact. The part that your company replaced that you stated we needed to talk to the manufacturer about? It wasn't even the cause part for the failure.

We had another company correct the issue for less money and correctly. You actually replaced a good part with a bad one. So, there's that.

Ebbi G.

1/14/2022

They replaced my water-heater flame-sensor twice in six months and offered
no warranty for parts or labor. I called and asked to speak with a manager twice but did not receive a phone call back.

Benjamin H.

12/19/2021

We had a situation in our kitchen where we needed assistance. TO Plumbing responded quickly. Our service technician Jaiyro was highly informative and did the job very well. Such a nice dude. Being friendly goes a long way with us.

Pat M.

01/04/2022 12:00:00 SA

Called for someone to unclog a drain. Was told by the receptionist that a note from a manager from 4 years ago said they weren't going to provide plumbing service for us. No further explanation was available according to the receptionist. Don't recall ever having used Thousand Oaks Plumbing in the past so we're at a loss to understand the attitude. So we just called someone else. Pretty weird experience to have with a local business.

Thomas R.

7/20/2020

I just had an excellent experience with Steven. He installed two high pressure water tanks. No other company really knows how to do this stuff, around down, from what I gather. Steven is so knowledgeable and professional that I will only dealing with Oaks Plumbing from now on.

The whole staff is great but this Steven is something else, he has tons of good advice, super helpful, and thorough!! He is so thorough that he won't leave if there's even one droplet coming out of the pipe and everything is double-checked to perfection.

Thank you Steven! And thank you Oaks Plumbing!! You have earned a lifelong customer!! Very Happy!

Cheryl P.

12/02/2021 12:00:00 SA

Was quoted $3,570. to install a simple new Kohler shower valve, diverter and a shower head. INSANE PRICES. I declined this work (had it done for $850.) and was still charged the $79.00 estimate fee for coming out. It is criminal. I have called three times to discuss this and still no answer back from the owner/manager. Office staff are lovely people though (not their fault).

Stacey P.

1/15/2022

Thousand Oaks plumbing was incredible! Our sewage drain blocked up on a Saturday. They were able to come out within an hour and got the job done. Star was extremely professional and got us scheduled even though it was a very busy day. Richard was courteous and snaked our line. It was filled with roots. So grateful for this company

Margie M.

11/26/2021

Great value and terrific service. I will use them for all of my plumbing work. Came early and did a complete clean up.

K R.

6/18/2021

I met Oscar from Thousand oaks plumbing on a jobsite and was so impressed with him. Kind, knowledgeable and understanding. My scope of work was a little different than his but his vast knowledge from plumbing for so many years he understood things very easily that were not necessarily in his expertise. Sometimes working alongside someone in a similar field one finds themself sort of having to compete or impress and this was not the case here, thankfully.

Guys like Oscar are a diamond in the rough for any company and I would trust Oscar to easily take care of any plumbing issues .

Walt S.

7/31/2022

Unlike a competitor I first tried, the guy completed the job in an hour or so. Happy with results.

Joe2846 P.

4/22/2022

Our garbage disposal was leaking 2-days before Easter and a large family gathering was happing at our house. I went to YELP which recommended Thousand Oaks Plumbing who I did call. There was a $99 house call fee which would be deducted from my bill, if I choose this company to do the work. The service man was great and on time and quickly identified the problem and the disposal was rusted out, could not be repaired and needed to be replaced. He gave me a quote of $700.00 which gave me the
feeling he was being takin advantage of the situation regarding Easter since I really didn't have time to shop around. I did not get a breakdown of the cost of the disposal or labor. The receipt needed to be emailed to me which I didn't get till I called TO Plumbing and requested one which still did not have a breakdown of the costs.

So was the disposal, labor and taxes really $800 - the $99? My advice is to get all the information up front and shop around. $800 to put in a garbage disposal seems outrageous but if I sent him packing I would lose $99.

Marek N.

4/23/2022

I had bad experience with this company . I asked the company to fix a widespread bath faucet .Jafef was my technician . He was 2-3 minutes on the location, took several pictures and send via email to me along with over 10 attachments of the issues he thought should address regardless that I have not asked him to.( toilet bowl)
The company use pricing strategy which leads to nearly extortion. The dispatch fee is $99. It goes towards the service fee if you hire .The service fee after examination of the problem is so high that if you not agree you must forfeit dispatch fee .It is a lot of money so probably many people agree on estimate and pay hefty. Quotes: standard bath faucet fix : $417 (replace a cartridge's), installation if I provide my faucet :$285
The company supply faucet chrome and install for only $646. You see the difference that new faucet cost over 350$, chrome! go figure
I understand free market , I run big business myself but I perfectly knows pricing on T & M basis o maybe it is cost plus fixed fee pricing. I can see employees must have brilliant fringe benefits having the above pricing examples or overhead and G&A cost are 200-300 % or maybe this a profit.

Ray W.

02/04/2022 12:00:00 SA

We have used T.O. Plumbing for major water pipe re-routing and for minor jobs such as replacing a leaky fireplace gas value. They have always been just outstanding. Their quote on the gas value replacement came in under $1,925 from the first quote we got. That's a lot. Never a problem with them at all. On time, professional, and reasonably priced. They are our go-to plumbers.

Matthew P.

2/22/2021

45 minutes of work, 12 of pvc, a couple of elbows and a hose bib cost $345. Go somewhere else for value.

Dove B.

11/22/2022

Our kitchen sink was plugged and a basic snake wouldn't do the trick. We called Thousand Oaks plumbing Monday afternoon, a few days before Thanksgiving and they said they would send somebody out Tuesday between 8 am and noon. The technician showed up at about 8:40 am and realized they would have to use a hydro jet due to grease build up and the equipment would be available between noon and 5 pm. By 12:05 the next tech was here. He did a great job and was so personable and nice at explaining what he was doing. He also took the time to clean the patio from all of the grease that came out when he flushed the pipe. He pointed out evidence to suggest we might want to have them do the equivalent of a pipe colonoscopy due to some bits of cast iron that came out. He informed without pressuring in any way. We will definitely be using them for that work and any necessary repair (gulp...). Thank you, Richie and Arturo - you saved Thanksgiving!!!

Barbara B.

04/05/2022 12:00:00 SA

I will never use T.O. Plumbing again. This was second time we tried to use them through American Water Resources Ins. They take your money and then say they can't do the work for backed up toilets coming up in shower. Now really how hard is that for a plumber. Save yourself the headache and use another company!! Less than one star if possible.

Aleksandr B.

4/23/2022

It was a terrible experience, would not recommend this company. I had a completely clogged sink, so I referred to this company due to its good reviews. We needed to have the problem fixed immediately. I called in and made an appointment for the next day, they completely forgot about our appointment as THEY stated when I called them back multiple hours after they were supposed to come. We rescheduled for next day, and again they didn't show up, they tried to reschedule again, but we ended up contacting a different service who came right away and fixed the issue.

Geri M.

08/06/2022 12:00:00 SA

Jafef arrived on time, determined possible solutions to our problem, gave us a written estimate, and communicated well before and during the repair process. When the first of two possible issues was fixed, our water pressure was back to normal. We have used T.O. Plumbing before. and they are reliably efficient, honest, and capable.

Daiva N.

08/01/2022 12:00:00 SA

Stacie was prompt and profesional. She explained the plumbing issues and scope of work. Everything was completed quickly and documented very well.

Kim A.

7/30/2022

finding out that we had to have all the pipes under our slab replaced with shocking news. But I'm so glad that we had T. O. Plumbing do the work for us. They did an amazing job and worked so hard to make sure everything was done correctly. I loved that they arrived on time every day, were neat, and explained the process along the way. it was a costly job but the technicians earned every dollar. I would highly recommend! And we have a 25 yr warranty.

Cathy H.

1/25/2022

Thousand Oaks plumbing just re-routed our in foundation hot water line. They went up and over the kitchen with with only minimal drywall patches to repair. From my first call for service, to the finished product, this company is top notch, and I would highly recommend.

Response for service was fast. Jeff and Dan the Water Whisperer leak detection team diagnosed our problem quickly and efficiently. Re-routing by Matthew and Manuel was clean, professional, and right on target.

Could not be happier with this company. We would not hesitate at all to use this company again.

K F.

12/18/2021

I had such a wonderful experience with T.O. Plumbing.
I'm talking a full main sewer line replacement! Ouch.
I had saved up the money over 9 months knowing that it was going to be a huge and possibly destructive job.
All that worry was replaced when T.O. Plumbing informed me that they could replace the sewer pipe, kitchen drain by accessing it outside the home.
Other quotes from plumbers were close to 20K.
T.O. Plumbing did it for less time and half the price!
Drywall & clean up made it seem like the huge hole underneath the home was never there at all.
These folks are amazing!
I'd give 10 stars if I could.
Don't hesitate to call these professionals!

Michael W.

09/04/2022 12:00:00 SA

We received an email from the water district stating we must have a leak. We called TO Plumbing and they sent Brian and Dan to perform leak detection. They found the cause within 20 minutes - it was a leak from the main to the house. It was going to be a big job! Brian had his team put in a temp line from the street to the house so we would have access to water! In the meantime they pulled any permits needed and made sure gas lines and water lines were clear. Once we settled with insurance Brian sent out the team and they fixed the leak. Chance was our PM. He was always available and checking in. The crew - Miguel was the foreman - Alex, Austin, Sam and Joel - were professional, cleaned up, and made sure we were satisfied. Brian was constantly checking in to make sure we were pleased with the work. From project management to workmanship TO was a pleasure to work with. They got the job done!

Jeff T.

5/27/2022

I had Thousand Oaks plumbing out to my house for kitchen sink issues. There were major backup problems.they had to come out clean out the line then came back to check their work to make sure things were. They were on time,friendly and very professional.they didn't try to sell me on things I didn't need.the office was great to . This company also put in a handicap shower for my brother a few years ago and did a great job then. I highly recommend Thousand Oaks plumbing.great job guys and girls.

John D.

6/29/2022

Brian was great to deal with. He explained everything related to the issues with my tankless water heater. He took his time and performed detailed diagnostics. He corrected what needed to be done and my heater is now in the top shape. i will definitely do more business with TO Plumbing in the future.

Bill W.

02/03/2022 12:00:00 SA

My toliet was backed up badly. Called for emergancy repair. They arrived 5 hours after the call. They told me I have to get an elbow on my main pumbing line so they could add a connection to power flush the sewer line out. Cost 3500 dollars. Won't work any other way. They were going to call me the next day give me an offical quote. on paper. Never happened. Didn't charge me for the visit (99,00). I went out bought strong driano . Let it sit overnight. Two days later it's working fine. Don't call these clowns waste of timr

Robert K.

5/15/2022

Great service from Alberto. Service was prompt and professional. Will definitely use this company again in the future for any of our plumbing needs.

Kevin C.

5/13/2021

Great local company that provides excellent customer service and performs stellar work!

I had a toilet with a broken flush valve arm and called Thousand Oaks Plumbing since I didn't want to mess around with replacing the part myself for fear of shattering the tank in the process.

Brad arrived and while I had him on site, I asked him to take a look at my other toilet as well. I ended up deciding to just fully replace both toilets. However, during removal of the 2nd toilet Brad noticed that the flange was completely corroded and there was leakage into the flooring.

Thousand Oaks Plumbing had a crew come out and jackhammer into the floor and replace the old/damaged piping and laid fresh concrete. They unfortunately did not do tile work on 12 x 12 tiles so I had to have a separate contractor come do that for me (Thousand Oaks Tile). Not a problem, gave me an opportunity to support another local business.

Brad came back and installed my 2nd toilet and everything is looking great. Throughout the process, Brad was very considerate and helpful. He provided suggestions on products, but was very transparent when answering my questions on why one product may be better than another and was never pushy.

Overall, great experience and I look forward to reaching out to them when it comes time to switching to a tankless water heater!

Greg S.

05/05/2022 12:00:00 SA

I called after hours yesterday and plumber Jeff came to our home at 8:15 this morning. He fixed our problem and was friendly and professional at each step along the way. As my late father would say, this business and Jeff are Top Shelf. I am relieved.

Kshitij K.

06/11/2022 12:00:00 SA

Alen is the best. I had hired someone else and they couldn't even find the issue for my sink leak and still charged me. Alen figured out the problem exactly and gave me honest suggestions to fix it. He fixed the issue in the next couple of days.

M. M T.

8/15/2022

I called Thousand Oaks Plumbing for a clogged toilet that I couldn't unclog using a plunger. They sent one guy and he tried with his plunger and it didn't work. He called his manager and they sent another guy. The second guy said he has to remove the toilet and snake the drain line. He gave me an estimate of $495. Because of the urgency of the situation, I accepted his estimate and he unclogged the line (later on, I called two other companies and their estimated for the same job were around $250). Then he started his con game. He put his fiber optic camera down the drain line that showed deposits and build ups in the line about 20 feet below and he highly recommended to to break the walls and replace about 10 feet of the drain pipe. And, he said after that he will look at other pipe that join that section. His estimate would start at $8,000 and will go from there. And, if I sign the agreement right there, he would start in two days and would give me a senior discount. I couldn't believe what I was hearing (apparently, he equates senior citizenship with stupidity !) . He wasn't persuaded by my argument that the whole drain system is as old as the house (51 years) and it should, more or less, have deposits and build ups everywhere. To add salt to injury, he said don't flush the toilet, even just pushing water down, until his recommended repair is performed. In the three weeks since this sad episode, we have been using this toilet without any issue.

Rob W.

02/06/2021 12:00:00 SA

Tony from Oaks Plumbing came to fix 2 issues I needed help with: a leaking shower faucet and clogged drain in the clothes washer drain pipe.

He took a look at the shower and immediately knew there was nothing he could do...long story short, the shower head and faucet are from a Home Depot brand that is t made anymore....and they don't sell replacement cartridges at the store anymore... not Tony's fault, and that quest continues as frankly I am not too keen on ripping out the faucet from the back side of the shower to update the faucet to a brand that won't be discontinued. Ugh!

Then in to the drain...and he worked and worked to unclog it...and it seemed that he did! Yay! He tested it and all seemed fine, Then I ran a load and the drain backed up into the kitchen sink. Called the main line and although Tony had a full itinerary, he came back and snaked the entire thing out from the side of the house. No extra charge for the more than thorough second cleaning and been all good since (it's been a week).

I asked him about the chance to do a pressure wash (or whatever it's called) and although I practically gave him the opportunity to do a sell job and book one, he simply said it was a good idea, shared the cost and to call to schedule if we wanted to do that. Ok...I was impressed that he didn't clobber me with an upscale opportunity I served on a plate. While I don't deal with plumbers on a regular basis, this lack of upscale frankly caught me off guard. If we do it, I'll post another review and until then, call me laundry man as I'm washing clothes again!

Renee H.

4/28/2022

Great work! Great customer service! Quick and efficient! I have ZERO complaints! Bryan was knowledgeable and explained everything!

Duncan F.

10/20/2021

I was in a bind and Thousand Oaks Plumbing was extremely professional and courteous. I don't know if they're the best value but if doing it the right way is important to you then this is the Plumbing Company for you.

Alvin T.

9/25/2020

My 2nd time using TO Plumbing and I'm please with their awareness during COVID19, care of my property, and explanation of the work and costs in advance.

Roman listened to my concerns and described options before I choose the Mini Jetter to clear clear my drains to the main. This Mini Jetter sprays high-pressure water backwards and is spun to clear all the pipe walls as a preventative measure to prevent drain clogs. It was mentioned on my 1st visit while unclogging my drains and I wanted to get this done before the busy, upcoming holiday rush.

My timing was perfect as there was a build up of cooking debris needing to be cleared. Following the cleaning Roman verified my ABS drains were cleared with the video snake. I'm satisfied with TO Plumbing work and cleaning afterwards. It took about and hour which was perfect in my estimate.

Thank you Thousand Oaks Plumbing and Roman!

Bob M.

5/18/2022

We found out that we have had a leak somewhere in our water system and needed to get it repaired. Our floors were warm and our water heater was working full-time.
I contacted two plumbers that were referred but there was no follow up. Based on reviews I chose Thousand Oaks Plumbing as our best choice.
Scott Sobel came out right away and was able to find the leak last Thursday.
The plumbers, Luca and Thomas finished with our repair yesterday after a full day of hard work. They fixed the hot water line, repaired all the sheet rock to the point where all that's left to be done is mudding, taping and paint.
I can't say more about their professionalism, respect for our home, and how clean they left our house after they were done repairing our problems. Both of the plumbers were delightful to talk with and answered all if the questions I had during the repair.
I would heartily recommend hiring Thousand Oaks Plumbing for any problem you may have in your future.

Diane L.

05/11/2022 12:00:00 SA

My hot water heater died and I tried to get my home warranty insurance to fix it. Well that was a joke! They sent a terrible plumber who wanted to take up to two weeks to fix it! I called Thousand Oaks Plumbing and they fixed it the same day. Totally professional, courteous and I know their work is always the best and to code. Thanks sooooo much T. O. PLUMBING for giving me back my hot water and a new water heater that will last for years!

Chris F.

09/03/2020 12:00:00 SA

Just had Brian S. from Thousand Oaks Plumbing come out to fix a couple leaks from the main line. He did a great job! I highly recommend Thousand Oaks Plumbing.

Alex P.

4/28/2022

Had a water feed pipe to my hot water heater go. Chris came by and everything was replaced and functional within 45 minutes. Transparent pricing, and Chris was awesome.

Christy F.

3/21/2022

Scott came out to help detect leak. Got a call 20 min before that he was on his way as expected and showed up shortly after. Determined the leak with minimal drywall damage and intrusion. Was willing to go over everything via FaceTime with my spouse as he was not at home. Was very clear on pricing and did not pressure me to use them for repairs.

Aaron K.

12/23/2021

TO Plumbing installed a sump pump for us in 2019 and we noticed it was not working (raining). we called them up and they sent out a technician in just under an hour. They repaired the issue at no charge. They techs were friendly and respectful. Thank you to John and the others for their help.

Brenda S.

6/18/2021

We had a slab leaking in the kitchen. I picked Thousand Oaks Plumbing by Yelp. In two hours, Brian showed up at the door. They detected that was hot water pipe broke and the repairing team fixed it as quick as possible.
Thank you!

TODD O.

4/19/2022

Had my kitchen sink backup on Easter morning. Got through the day and called TO Plumbing on Monday morning at 8:15. By 9:30, their technician Stacie was knocking at the door. Stacie is nothing short of a breath of fresh air - clean, careful, upbeat, exceedingly polite/respectful and friendly. She worked methodically and explained everything that she was doing. She answered every question I had with patience and a smile. She unclogged the drain, fixed two leaks and double-checked everything to make sure that all was fixed. She ven left the kitchen cleaner than when she arrived. In short, she's the kind of person I'd jump at hiring to represent my business. Thank you again Stacie!

Evy Y.

5/22/2020

Can they get someone out quick? Yes. Will they nickel and dime you for everything? Absolutely. Will they suggest a repair that they know will likely not work? They have.

We have called on them twice now and have been frustrated and disappointed each time. But, this was the last time.

First time: sprinkler line leak(s) - job completed
Second time: kitchen sink hardware remove and replace (with owner supplied hardware) - I cancelled the job.

Called another local plumber [highly recommended] for the hardware remove and replace that we have recently used for a roots in pipe problem and his quote was nearly $200 cheaper!!!! [Unfortunately my husband had called and scheduled with T.O. Plumbing before I could remind him that we never wanted to use them again].

I gladly forfeited the $79 service pay to TO plumbing for the 5 minutes of BS explanation about our sink leak/hardware problem and scheduled with this other plumber.

B H.

01/04/2021 12:00:00 SA

Danny, the owner , and the crew he had work on my salon were amazing!!!
I had a sticky situation for the space I was leasing and the landlord wouldn't let me do proper under floor plumbing, Danny came up with some incredible solutions for me and the work was done perfectly!
I had a small issue (which was really just a preference thing) with the shampooing system and Danny stood by the work and came multiple times to help troubleshoot.... all without asking for a dime.
I seriously can not recommend this professional company more!!! They will be my plumber for life and the one I will always recommend!

Marie B.

4/14/2022

I called T.O Plumming Monday, April 11th, and received a call to set up an appointment before the close of business that day. The technician came to my home today 4/14. I have to start with giving Jaiyro kudos for providing EXCELLENT customer service. He was professional & kind throughout the entire process. He had no issues explaining what he found step by step & providing an easy fix. FYI management, please share with the rest of your staff. I will continue using T O Plumming for any future plumming needs. Thanks again, Jaiyro!

Megan L.

04/05/2022 12:00:00 SA

Excellent service! They call you when they're on their way and will be on time. Their service is fast but efficient and done right. They are friendly and safe. Highly recommend this company.

Nancy K.

12/09/2021 12:00:00 SA

Do NOT use this company-VERY over-priced!! Would NOT give quote for simple replace current toilet with new handicap one we purchased . Charged $79 just to come out & then quote was EXTREMELY high so wasted our time & $$

Eee Z.

5/26/2021

Scheduled an appointment for 5/20; they cancelled on me the day of.

Re-scheduled for 5/25; they cancelled on me that day, too.

I didn't re-schedule again because they'd cancelled on me twice. But I get a call on 5/26 from someone there claiming I had agreed to re-schedule for that day. False.

Their 4.5-star rating can't be real. They undoubtedly pay for reviews.

Total clown town.

Jazmin P.

12/28/2021

We had a back up in the house that caused a lot of damage to the floors and walls. As a result, we needed to get the plumbing taken care of. Our neighbor referred us to Thousand Oaks plumbing. And I'm So glad they did! Thousand oaks plumbing were responsive when we first called, sent out 2 guys to run a camera to detect the problem, and gave us a quote. We had received a couple quotes from other companies and they were a little less than the other quotes. Score! Once we agreed, they added us to the calendar and the team that was sent out was professional, clean, efficient, and answered all my questions. They did a pretty big job in the front and left my front yard looking great once it was completed. They pulled the permits and everything was done to code. I would highly recommend them to my friends and family.

Lisa R.

2/18/2022

I just moved into my new home and Chris came out to hook up my washer and dryer in the laundry room. He had to replace the gas valve, as it had a connector for a water heater not a dryer. He had all the parts and did a quick efficient job of it. He was very pleasant and professional and I would recommend this company

Nick F.

9/19/2022

plumber was a little late getting here but did the job well and he was very attentive. would use them again.

Robyn C.

3/18/2020

I discovered a leaky sprinkler valve this morning after noticing some running water the past two days. I had missed it because of the rain. I called Thousand Oaks Plumbing this morning and they had a plumber here within two hours of my call. Chris was very professional and ascertained the problem rather quickly. He went to get the part and was back in about 20 minutes and it only took him about 30 minutes to fix the valve. From my call until it was fixed only took a few hours. I highly recommend Thousand Oaks Plumbing and will be sure to call them for any other plumbing needs. Thank you!

Bob S.

11/09/2021 12:00:00 SA

Talk about a scam. Went through all the steps to get a quote and was given one. After hesitantly accepting the salesmen (and I say salesmen instead of plumber on purpose!) rewrote the quote so it was now 500$ more and was a more concise quote (a prewritten one for installs). What you have a cookie now you need a glass of milk!? Unbelievable. I'll go with a company that sticks with their first quote. I only give two stars because the salesman was a decent person.

Marc G.

07/03/2021 12:00:00 SA

Alberto came out on a busy day to help unclog our pipes.. after calling and speaking to Anthony, we were able to have Alberto come by in about 15 minutes to help. I seriously appreciate the work he did and it was a pleasure to talk to him. Thanks a lot, Anthony and Alberto.

Warren S.

7/16/2020

I'm grateful to Thousand Oaks Plumbing for their service. As promised, their dispatch notified us about 20 minutes before their technician team's arrival. Their technicians Alberto and Ramiro were punctual, courteous, and experienced. Alberto was very careful to keep our patio clean as he extracted blockage from a drain line which was near where our son plays. They wore all appropriate PPE and cleaned up the sidewalk and street where their equipment truck had been operating. The service was brief, effective and met my expectations. Thanks Alberto and Ramiro for your excellent work and thanks Thousand Oaks Plumbing for your excellent service. I will be referring you to our contacts.

Warren Shook
CEO, Dr. Sparks Electric

Mark H.

3/22/2022

Scott arrived on time, quickly located source of problem and repaired it. Post repair tests confirmed quality of repair.

Lee Y.

8/23/2021

A huge Thank You to Scott and Dennis at Thousand Oaks Plumbing. They were professional, polite, and did the job in a timely manner. Especially want to thank Scott for going the extra mile with an extremely difficult fix to an upstairs leak going into my garage. He was calm and reassuring and I know I will have him as my go-to plumber. Can't say enough how grateful I am for Scott and Dennis with my other leak from yet another bathroom issue on the top floor. Great professionals and a great company. Thank you so much,
Lee Young

Nisha B.

02/12/2020 12:00:00 SA

I have always wanted a gas stove! I called Thousand Oaks Plumbing and scheduled a consult appointment to have a gas line added in my home. Brian was the plumber who I met with. He was on time and explained to me what the job would entail. He then put together a cost proposal for me on the spot and said to contact him with any questions. The cost was very fair considering the amount of work that needed to be done. On the day of install Brian and Scott showed up. They completed the install of the gas line in half a day. They were so quiet I almost forget they were here. They kept me informed of what they were doing as they were doing it, which made me feel at ease. They cleaned up everything prior to leaving. All in all it was wonderful experience and I would recommend them to anyone.

*on a side note I had a leaking pipe that happened a week prior to this and they got someone out to me same day and fixed the issue within an hour. Again cleaning up any mess that was made

Rachael D.

02/06/2020 12:00:00 SA

$150 to flip the reset button on my garage disposal, which took 30 seconds!!! When I called to find out why such an incidental task cost so much, I was informed that is the charge. Shortly thereafter, I received a call from Larry, who agreed that $150 was not a fair charge for flipping a switch. He was very professional and really cared about customer satisfaction. Larry immediately made an adjustment. Now this is great business
Not many companies would take the time. I highly recommend this family owned and very professional and CARING company. It's important to me to use our local businesses and this one is a great example.

3/5/2020: update - Totally satisfied with the above, much to my surprise, I received a check from the company as reimbursement of the service charge. I did not expect this - who does that? Thousand Oaks Plumbing. kindness is all around us, we just have to look

Guerry M.

3/29/2021

I called in the morning with a burst hot water heater, they got over within hours to look at it. They had the right model in the warehouse, and were able to put it in the same day. Price was a little more than I expected but what else is new, it seemed competitive and the work was top notch. Everyone wore masks, I personally checked the welding work (I was top notch), and the job looks completely professional. Overall, I'd say if you want a professional company that does great work and appears ready to stand behind it, I recommend Thousand Oaks Plumbing.

Yi T.

9/14/2021

Very expensive, charge double price compare to others. I'd rather waste the $79 diagnosis fee than paying the over price.

Steven B.

08/03/2021 12:00:00 SA

We had a slab leak one week before escrow was to close. Emergency plumber came the same day (Sunday) and assessed the issue. Larry Cohen came the next day and had his leak detector out that afternoon and the repipe team on Tuesday. Leak fixed and water back on in three days. Remediation and restoration by First Onsite. Thanks to Dan the leak detector, Chris and Milo the repipe team and Dennis who replaced our pressure regulator. Chris and Milo worked late on Tuesday after another job and didn't leave until it was finished. Hardworking professionals who got a hard job done in a short amount of time with a smile on their faces.

Garrett F.

1/28/2022

Had a major leak in the early morning where water had to be shut off. I called Thousand Oaks plumbing based on a friends referrel. Scott and his team came out within 30 minutes. They located the leak and provided a honest, and detailed assessment. I couldn't recommend this group more. Have had many unreliable plumbing situations and only wish I found this company sooner.

David B.

11/25/2021

Chris is thorough. He's friendly. Has 22 years of experience. And he's a musician. What more could you ask for?

Mike L.

01/12/2021 12:00:00 SA

My water heater went out. Contacted TO plumbing and they were all over it. Star said she could get someone out right away. However, I wasn't going to be home do she happily scheduled my service when I was available. Brian showed up right on time. Extremely professional and polite. Explained all my options, showed me side by side comparisons. I could not be more pleased with the job Brian did. He definitely is an asset to TO Plumbing. I'd recommend him anytime.

Christopher B.

11/17/2019

Too much history to go into complete detail.

Danny (owner) a really nice guy BUT... stay away from this company.

The first guy he sent out 2 years ago totally F'd me. Financially AND in making my homes 1 main showers/baths unusable for prolonged periods of time (unnecessarily so). It was gross incompetence in plumbing and a total screw-job financially.

Danny did own up to this and remedy it...

However, I tried him a couple more times and he would send two guys to do one person jobs and charge me for two men.

Now... the job I paid about $2,000 on 1 1/2 years ago -- where they replaced ALL of the plumbing in this section on the second floor (and had to come out 3 times already to re-do their screw-ups) is LEAKING AGAIN.

Danny is an incredibly nice buy, but he has a large plumbing company he's trying to grow and can't manage and control.

If you want competent plumbing and at a fair and honest price, stay away from them.

Oleg B.

12/31/2020

If you need a plumber, these are your guys. Thousand Oaks Plumbing has been our go-to for 6+ years and the latest job they did for us was another great experience. Oscar and his crew were polite, professional, and completed the job on time and at a reasonable price.

We needed to reroute a drain line after it collapsed under our slab. Oscar thoroughly explained everything the team was going to do. When entering our home for a part of the project during COVID, they took all precautions (mask, booties, gloves, and layer out a tarp) and wiped down the area.
They restored my lawn, driveway and walkway that were dug up to lay the new pipeline. They also matched the existing patio brick work. Every step of the way, they went above and beyond making sure everything was done with high standards.
Thousand Oaks Plumbing has my complete confidence and I highly recommend them.

Alex F.

1/14/2022

Excellent professional techs. Oscar and Larry are experts on drains and plumbing issues.

Barbara B.

02/10/2020 12:00:00 SA

I am very pleased with T. O. Plumbing. Danny..the owner, came by to give an estimate on re piping my mobile home. He was confident, quick and had a nice Irish accent. :) They were reasonable, I also had a new water heater put in.
Dennis (foreman), Jeremiah and Luca were here the following week and had the job done in two days!!! No inconvenience at all.
Dennis came the following morning to fine tune a coupla things. He is very professional, conscientious, polite. And clean.
Again, I am very pleased with their work. And would recommend them in a heartbeat.

Christopher P.

05/06/2020 12:00:00 SA

Working from home and get a text from my wife that the sink, washroom, and service porch shower were backed up....Called several plumbers and none could help me today? One of the plumbers recommended I call Thousand Oaks Plumbing, I am soooo glad I did.
They gave me a quick estimate and the dispatcher called me back in 10 minutes with a tech's eta.
The tech was professional, had his PPE on and did a fast efficient job.
I gladly recommed T.O. Plumbing!!

Rocio B.

6/27/2021

Last week, we found a slab leak under our home and Thousand Oaks Plumbing came in to re-route the water in the kitchen and add a water softener. The crew - Larry C., Cris M., Jeremiah M and Alexander M. were fantastic. They were professional, friendly, knowledgeable and so committed to completing this job. I came and went with my family and every time I saw them, each in their expert field doing high quality work with a great disposition. I highly recommend them!

Stephen F.

10/26/2020

They never completed the job. They didn't answer my phone call. They never called me back. Then they waited a year and 14 days to ask me to pay. The Plumber was nice but these people do not know how to run a business.

Hello Daniel. I'm leaving my review because the conclusion of my experience with your company was yesterday. So it is current. Please feel free to call me to resolve this issue.

Anna M.

11/19/2020

They came to my house and they didn't fix the problem so I had to hire someone else but they did refund me a portion of what they charged me to make up for the unresolved problem and they really were sorry and wanted to make things right so I really appreciate that!

Debbie H.

12/13/2021

I just had Thousand Oaks Plumbing come out and take care of a clogged kitchen sink and their technician, Tyler, was professional, friendly, thorough, and wouldn't give up until he got the problem resolved, which was beyond the customer's satisfaction. Highly recommend this company to take care of your plumbing needs and when you call, ask for Tyler.

Gary R.

03/12/2021 12:00:00 SA

We just had Tyler and Oscar from Thousand Oaks/Oaks Drain Service out to clean out kitchen sink line. They charged the same as other plumbing companies but went way above and beyond in terms of quality of work, knowledge and fabulous attitude. They shared important information with us as far as the cause of the problem and how to maintain the pipes to avoid it in the future. Even though they did more than originally estimated they honored the lower quoted price. I am so impressed by their expertise, professionalism and customer care! I really want to thank them. What a great experience!!!

Laura M.

12/14/2020

Called Thousand Oaks Plumbing because our bathtub and toilet were acting up late at night of course! The dispatch was courteous and I received a call back about 30-40 minutes later. They came in the morning (I opted to wait until then) and Mike (I believe was the plumbers name) came out and was the most professional, kind, and thorough plumber we've ever worked with! As a new homeowner, I was nervous it would cost so much but they were VERY affordable and walked me through everything. Would definitely recommend, and I'll be using them again.

Diane D.

10/15/2020

Everyone at this company is so great. From the scheduler to the assessor to the repair guys. Thanks Brian, Jerry, Matthew and Luca for the amazing work done today. I finally have water to shower now after having to turn it off due to water leak. So happy to get the repair appointment in the same week!

You guys were friendly, professional, prompt and explained everything. Much appreciated. God bless!

Carl J.

12/08/2017 12:00:00 SA

Our regular plumber never got back to us after several phone calls, so we decided to try Thousand Oaks Plumbing. Immediate callback, appointment scheduled within exactly 24 hours, on time, competitively priced, efficient, and service with a smile, provided by Ramiro and Oscar, his trainee. They wore booties - big hit with the wifey. Highly recommended!

Lee J.

1/16/2021

My water heater went out and they sent a plumber the same day.excellent service and great work. Brad was my plumber and I can't say enough good about him. Professional and great work. Thank you and I would recommend these guys anytime. They were fair, honest and did a great job.

Katie B.

08/11/2020 12:00:00 SA

UPDATE: While I was never serviced here because I found someone else, I did want to note that after I posted my initial review (paragraph below) that they have left me a voicemail explaining the issue. I do appreciate their sincerity and them trying to resolve the miscommunication. Wish it didn't take a Yelp review for them to let me know what caused the delay and should've communicated upfront in my initial call for service that service may be delayed.

original review - I called last night for an urgent plumbing issue. While the person who answered was nice, they said a dispatcher would call me shortly. I waited 45 minutes and then called back to see if I could get an update. During my second call they asked for all my info again as the person on the other line said they could not go back and see my information. I told her I waited 45 minutes and just wanted to know if she could give me an ETA on the dispatcher call. She said she would call the dispatcher and they would call me back soon. This was last night and now it's midday the next day and still haven't heard anything.

Kelila H.

07/12/2020 12:00:00 SA

I had a water leak somewhere in the wall of my 50 year old Wildwood home. Brian S. showed up and diagnosed the problem right off, coordinated a team of people to remedy the problem, including a water remediation company because now my walls were soaked. Dennis G. ended up doing the final repair, a pinhole leak in a cold water line copper pipe. A professional company, quick to respond with great resources and coordination. Highly recommended!

Debbie C.

4/15/2021

From the first call this morning requesting someone to help me fix a leaking shower faucet to Jesse showing up early, it was a great experience. I spoke with two people from this company this morning and they followed through exactly as promised. I had an appointment between 12-2pm and they called to let me know there was a cancellation and they could be at my home at 10am. I will never go anywhere else but Thousand Oaks Plumbing from now on. Jesse is my go-to plumber, I will specifically ask for him.
Debbie (Oak Park, CA)

sara m.

11/19/2020

I called three different places before calling Thousand Oaks Plumbing and they were the only company that could help me immediately for an after hours visit. The fix I needed took just ten minutes. Friendly service and followed COVID precautions.

Pam C.

10/28/2021

Had a problem with our sewer pipe, one company quoted $8000.+ for jetting & cleaning around 40Ft. We had T.O Plumbing over for a quote, they scoped and showed us a break in out original pipe that was 1/2 way down our (110 ft.) driveway. Needed to be replaced. Brand new pipes, digging, replaced a small piece of concrete and 2 days later had everything cleaned up and finished. A total of $7500 for all that compared to the $8000+ for water jetting of 40ft. They did an excellent job. Guys were professional, neat and nice! Will go to them if we need any other plumbing done in the future.

Joshua D.

04/04/2021 12:00:00 SA

These guys are GREAT!!!

We needed to replace the sewer line from the house to the street. Thousand Oaks Plumbing did an AMAZING job!!! When done putting in the pipe, they put my front yard back together so well, you never knew work had been done. They even replanted the bush that needed to be moved. My friends that live down the street asked, Didn't you have some work down yesterday? I can't even tell.

While on site, I asked about another issue I was having (washer not draining correctly). While the repair (this is an old home) required removing concrete and stucco, Thousand Oaks Plumbing poured new cement and re-stuccoed the outer wall, doing a better job than when we purchased the home. All that is required by me is a little paint. Washer is working beautifully!!!

I have already referred friends to Thousand Oaks Plumbing and will continue to do so. Thousand Oaks Plumbing is my 'go-to' for all plumbing issues, from this day forward.

K K.

9/16/2021

Twice we used their services and are extremely satisfied with the results! The company and their customer service are reliable and courteous. A market search for our needs showed that their pricing is fair. Their technicians are extremely knowledgable, on time and courteous. Chris today detailed every repair and gave us an estimate. We were honestly thinking this is a job for two or three days but he finished them in a few hours putting lot of care and cleaning after himself. His advice on adequate repairs cutting down on unnecessary expenses was most welcome. These are great professionals and this is a very well run company.

Gregory L.

11/29/2019

We moved to California from NYC a few years ago. The house we bought had minor root intrusion in one of the drains by the sidewalk. It was a very tricky job because the area that needed to be excavated is all custom concrete layered with flagstone. Our real estate agent recommended T.O. Plumbing. I explained that we couldn't rip up the concrete because we would never make it look right. We had to go through the flagstone, then cut new flagstone and replace the flagstone so no one would notice. T.O. Plumbing did the job perfectly. I can't even believe it myself. It was a 3 day job. The pipe had multiple off-shoots and evacuation points. They did a miraculous job. This was a monumental undertaking. I show people where we cut through and not one single person can see the cuts. Amazing work!

LINDA R.

8/13/2019

Excellent work by Brad. Came in hour of calling
Neat professional. Accurate quote. Gave helpful hints to prevent in future. My go to plumber now.
Recommend

Anita H.

12/28/2020

I just had service from Thousand Oaks Plumbing with the BEST service technician, STEVE!! This was for a rental house I have. Steve performed his diagnostics when he arrived. Found a problem with the flow restrictor in the kitchen faucet. He serviced it at the reasonable price of $125 and provided additional work that I didn't request-- he turned down the water heater (it was too high) and he check the toilet flushing and provided me with estimates for flapper replacement in the future. STEVE was thorough, direct, and provided EXCELLENT service. This is why I always use T.O. Plumbing Co.
Great people, Great results.
Thank You!!
Anita,
Westlake Village, CA

Jaime S.

6/14/2021

The valves under my kitchen sink were leaking and creating a nice swimming pool in my kitchen just in time for the summer heat. I called Thousand Oaks Plumbing yesterday - on a Sunday - and Star C answered the phone with a great attitude. She was very sweet and accommodating and sent Brian S out to fix the problem. He arrived quickly and got to work. Did a great job, great attitude, felt awful for interrupting his Sunday but he provided service with a smile. They are great and would recommend them. Thanks for saving the day!

Alex B.

04/09/2019 12:00:00 SA

Had a very unfortunate experience with an employee and will not be utilizing this company in the future.

I called this company for an emergency service call to come look at some pipes (commercial office building). I was informed over the phone that there would be a $79 service charge due at the time a service, which I approved. I was informed that the tech would be arriving within the next few hours.Unfortunately, I was never notified the tech was on site. I never met with them and they never spoke with me. Had I been notified, I would have paid the service charge with our company card.

I received an invoice from Tanya requesting payment for the service charge. Since this was now to be paid through our formal accounting team instead of a credit card bill, I needed a certificate of insurance and W9 in order to set them up as a vendor in our system. This is pretty standard for any commercial management business. Tanya was extremely rude and unprofessional in her emails and accused me of being dishonest. I have never in my many years of being in the work force experienced something like this.

Lastly, I never received a summary of the work and what was determined to be a possible solution to the problem.

While I understand that the service charge was agreed upon to be paid at time of service, it still does not excuse the terrible attitude I encountered with Tanya.

There are plenty of other friendly, personable and professional plumbing companies in the area, so I highly suggest using someone else if you are looking for a good plumber.

Tiffany F.

11/12/2020 12:00:00 SA

I am happy to say that Thousand Oaks Plumbing is still doing a great job. I hadn't needed to use them in several years but when a girlfriend frantically texted that she needed help with a stubbornly clogged sink I referred her to them. I get anxious about referring people to a business that I haven't used recently but it worked out great. She and her roommates were very pleased with the response the only downside was they had to wait a few days because it wasn't an emergency but that is understandable and nice to know they are prioritizing customers.

Holly H.

2/20/2019

HUGE fans of Thousand Oaks Plumbing!
They gave a fair estimate for installing a new gas cooktop & gas line where there had previously been an electric cooktop (not the most expensive & not the cheapest) and they had a good solution for our previously non-compliant, not up to code hot water heater that was past its life expectancy.
We had them replace our hot water heater including a riser to accommodate the space where it sits.

Danny & his team were friendly and efficient in doing the estimate, taking measurements, and finishing the work.
Tanya in the office was super helpful with scheduling and they were flexible on dates/times.

Will definitely be using them again if we have future plumbing needs.

David H.

06/04/2020 12:00:00 SA

Don't call anybody else , call Thousand Oaks Plumbing first. I can't thank Brian,Dan,Scott, Jeremiah,and Gavin who showed up my house and dealt with two slab leaks and had me up and rolling within one day. That is unbelievable!!!. Not only are they detail oriented, professional, courteous, they work at lightning speed. Whatever problem you may have a clogged drain, sewer back up, or a slab leak like I did, call Thousand Oaks Plumbing first, don't waste your time with other outfits.
Great the results and the best price you deserve
I have a new go to guy in the plumbing business and that's Thousand Oaks Plumbing

Gwithyen T.

4/20/2020

I had a very warm floor and with in 5 mins on the phone they told me I had what sounded like a hot water slab leak. The next day they had a detection company come in and a few days they were back out repairing the waterline. I had Brian as my main plumber and he he has always been honest with different repair options and the prices offered are way lower than other local companies. Thousand Oaks plumbing is my only plumbing company I will ever use.

C K.

2/19/2020

I have used a personal plumber for years and been very pleased. However when we discovered we had a slab leak, my plumber was not available for a week. In the interim he suggested I could turn off my water. Yet our main shut off valve was old and questionable. He suggested I have it replaced. I called several plumbers and couldn't get anyone to come out sooner than Saturday. One of my last calls was to TO Plumbing. They were able to schedule a plumber to come out the very next morning.

This morning I received a call from the dispatcher letting me know when a technician would arrive. She followed up a few minutes later letting me know there was an issue with that technician's truck and that Brandon would be coming out. Brandon arrived sooner than was told. He was great! He explained what he'd be doing and was professional and efficient. Plus he finished faster than I expected. He also educated me on how a water meter works. I never realized that you could tell there's a leak in the house based on looking at your water meter. Now I know!

I have a leak detection company coming tomorrow and the TO dispatcher has already called and arranged to have Brandon come afterward to give me a quote to have the repairs done. As much as I hate to replace my family-owned plumber, I feel like TO Plumbing's number might make the list. Let's face it, when you're calling your plumber, it's typically an emergency. Family-owned businesses are great, but they're a one-man show. This isn't the first time I've called and had to wait for my plumber's schedule to open up. The fact that TO Plumbing has several technicians available to accommodate emergencies. And if they're as experienced as Brandon, I know I'll be satisfied.

William N.

05/11/2021 12:00:00 SA

Ive reached out in an email and request from web page and they never got in touch with me... Im sure they are busy and i know they are a decent company so im understanding but ....

Frank G.

8/25/2020

Had a problem with toilet leaking on the base and frequent clogging.. Plumber Brad came and did the work. Very polite and courteous. The problem was when the contractor installed the toilet, it was not installed properly so the wax ring was off centered. Hence opening of the toilet drain was obstructed. Brad put in a new wax ring properly and solved the issue of leakage and frequent clogging. Job well done and the cost was reasonable. Would recommend Brad any day.

Randy S.

4/27/2021

I was impressed with the team at Thousand Oaks Plumbing (Brian S. and Michelle B.). I had a small leak in the water line copper pipe which was in the wall of the garage. I had called a couple of repipe companies at 8 am and no one called me back. At 1PM I called Thousand Oaks Plumbing and within 15 minutes got a call back and they were able to squeeze me in their schedule and by 4pm I had a plumber working on the line who was fantastic!

Michael R.

4/19/2020

We had kitchen sink backing up so contacted TO Plumbing...Chris cam over and gave us an estimate then Brian came the next day to do the work and it worked out well. Nice guys good work A okay

Aaron S.

9/19/2017

5 star all the way!

I had a leak at my house coming from the ceiling, I wasn't sure what it was. I called every plumber I could find on Yelp but no one answered, and if they did it sounded like a one man show. I called Thousand Oaks plumbing, and was immediately routed to a woman at the appointment booking department. They quickly sent me a plumber within 30 minutes, and even called prior with with an estimated time of arrival. Additionally, I even received an email with the name, picture and bio of the rep who would be helping me.

Not only did my rep (Matthew) fix the issue, but he did it in record time.

I will use Thousand Oaks Plumbing for any need I have moving forward. The service is the best I've seen.

Cheryl D.

12/03/2020 12:00:00 SA

I am reinstating my original review of Thousand Oaks Plumbing, specifically Miguel. Miguel did a wonderful job as I stated originally.

After some rough bumps in the road, we scheduled Miguel to come back out and he determined immediately that the problem we were having was an issue with the anode rod in the new Bradford White water heater not being compatible with our disgusting City of Thousand Oaks water. Absolutely no fault of Thousand Oaks Plumbing.

I highly recommend Thousand Oaks Plumbing and if you are lucky enough to get Miguel, you will be highly satisfied with his knowledge and charisma.

Jon S.

7/13/2021

My challenge had to do with a routine, master tub water faucet. The old cartridge was frozen and to the extent that I could replace it, I ended up needing an expert to finish the job. I left a message shortly before 5 pm and within an hour, I had a call back from Lauren to try and help. She quoted $160.00 for after hours, a bummer, so I initially declined. Given our dilemma of my wife's recent surgery, we could not have our water main supply off all night. So, I called Thousand Oaks Plumbing back left a message for Lauren to please call me back. In 15 minutes or less, Lauren called. She was able to have a highly qualified tech at my home in 20 minutes, not the approximately 45 minutes she had guesstimated. T.O. Plumbing was the only Yelp plumbing service that could/would come this evening even though many advertise 24/7 service. Thousand Oaks Plumbers delivers on their word and as advertised.

Technician Chris D. had a clear understanding of the task and was able to complete the repair and replacement in less than an hour. He was honest and fair -- adjusting the quote for the fact that I had all of the new parts that I had purchased late afternoon at J.C. Plumbing. Chris was careful to maintain a clean work area and was very skilled and knowledgeable. I would hope to have him here for our plumbing needs in the future!

Thanks so much for everything, you deserve 5 STARS!

Jennifer S.

1/25/2021

I called them in October about an issue with a toilet in a bedroom in the rear of our house. They came out and initially were helpful with clearing a blockage with that toilet. They then said there were bigger problems under the house with a poorly constructed connection in the sewage pipes from when an addition was put on our home years ago which made it too hard to clear a blockage in the sewer pipe, and that we would need to tear up our floors to get to it. They sent their sewage pipe expert out to run a camera through and take pictures. I was out of town when this happened and they explained to my husband that it would be a huge job, so he wanted me to be involved in the conversation since I would be the one coordinating. They emailed me a few pictures and said to call them when I got back in town and we could move forward. I got back into town and called them twice. Both times I spoke to someone who said I needed to talk to the person who had come to the house and they would give him the message. I never heard a word back. We ended up getting a second opinion from a plumber who suggested an alternative option involving cleaning out the sewer pipes from each end up to the subpar connection instead of trying to go all the way through from one side. In the process he also discovered that we had Orangeburg sewer pipes on the outside portion of our sewer, and we were able to get them replaced before they caused big problems in our yard. TO Plumbing never even noticed this. We found a solution that saved us thousands of dollars, avoided having our entire home torn up in the middle of a stay at home order, and solved a potential problem that may have arisen in the future, so I'm actually very grateful that TO Plumbing stopped returning my calls.

Raena K.

12/14/2018

Brian did a FANTASTIC job helping replace the valve to the washer and dryer in our condo in Newbury Park. Very quick, honest with their pricing, and called us before doing the work to make sure that we were comfortable with the payment prior to completing the work for the condo. I will honestly keep them on speed dial any time we need anything as I felt super comfortable with them from the very beginning.

Friendly neighborhood plumbing company, thank you guys!

Todd M.

3/18/2019

Highly recommended! A+. Fantastic customer service by Bryan. I believe Yelp reviews are big when it comes to business services like these, Definitely can see why this plumbing business is rated highly in Conejo Valley. The whole experience today was quite frankly delightful besides the hassle of the plumbing proDefinitely will utilize this plumbing service again when Plumbing-issues come up. Well deserved 5 stars....

I utilized this company again for new water heater, Chris was quite professional and did a great job.

Slayer C.

06/03/2020 12:00:00 SA

We are incredibly happy with the work Thousand Oaks Plumbing did for us. We had root damage to our clay piping under our driveway, they advised putting a liner in the pipe so we wouldn't have to dig up the whole driveway and completely replace the pipes. They saved us so much, and after the work was done there was no landscaping damage or any sign of us having work done. Most importantly, the staff is amazing. They were all so kind, polite, and made us feel comfortable when stressed about such a project. Steven C, who came out on our initial call, explained everything they recommended so well. I will definitely be requesting him on any future calls and I cant imagine using any other company now.

Chris F.

7/20/2018

We had a pin hole leak in the kitchen ceiling that should have been quick and easy. The plumber explained the leak was damage from poor water quality that could be solved with a $5,000 whole house filtration system. Then examined the whole house looking a hot water heater and toilets. Checking other potential plumbing is OK but fishy when quoting about $5000 for a water heater and $1000 replacement of toilets that seemed to flush slow.
Before writing up a $500 charge for the pin hole copper pipe repair, he offered to waive the whole bill if we committed to the whole house water filtration system.
It just seems like the air conditioning company that we called for that had high Yelp reviews pushing a new AC unit but just needed a new thermostat.

Not much ethics in the trades industry, but am sure to call someone like Dunbar Plumbing in the future

Khosrov T.

8/24/2021

Very helpful and friendly, will be doing business again. Showed up on time, fixed the issue and charged me a good price no one was able to beat. Overall, satisfied. Thank you.

Nasser N.

12/13/2020

They probably pay Yelp to get this four and half star rating. I called on Sunday morning for service. They quoted me a service call charge on Sunday of $250 just to come out! They charge $75 just to come out on weekdays regardless of work done or not. Two other plumbers do not charge any trip charge. Call around before you set an appointment with these people. Thousand Oaks plumbing. Titian plumbing

Arthur Y.

9/29/2020

Great plumbing company nice people. Handled everything very professionally. Milo and Thomas were very honest and helpful. Solved my plumbing problems with ease. Will definitely be calling them back for any plumbing needs. Thank you

Bob B.

7/21/2021

Had a sewer line blocked. Tyler showed up with a great attitude and in a very short time had the blockage cleared. I mentioned that I had a couple of other cleanouts I wanted to get 'snaked', and that I'd be sure to call them soon. Tyler said they work until they can get as much accomplished as possible, and would be able to do that work too - saving me from having to call for a second appointment. He snaked the other two cleanouts, and since he was already there, it was less expensive than making another appointment. Overall pricing was much less than I anticipated. Great job. Great pricing. Great company. And Tyler, a great guy!

Dan L.

11/03/2018 12:00:00 SA

I thought I did a review but I must have forgotten. Chris came on a Wednesday at 6pm and our water heater died. Now having three women in the house we needed hot water.

I told him let's do it, he took care of it in 3 hours drained the old one went and got new one and installed it with safety valves and hoses.

Chris went out of his way to get it done fast and right.
Anymore plumbing needs and this is who I am calling

Steven A.

11/14/2020

Recently bought an Eco Flo device for my house. There was a deal through Moen, the manufacturer for installation included. I went and ordered it, thinking that this was a deal. It was not. Thousand Oaks plumbing was the contractor that Moen sent out. The plumber showed up and took a look at the installation and said that I would need a new pressure reducer and shut off valve to install the device. Total estimate parts and labor 980$!! He said they only get 100$ for the installation from Moen, and my installation would be complicated. I told him no. I've been sweating copper pipe since I was 14 years old and knew he was trying to rip me off. I called in a different plumber and got it done for 300$ parts and labor included. Same valve, same pressure reducer. This was an obvious attempt at a rip off for unnecessary work.

Suzi F.

11/19/2020

I'm a landlord & called to set up a plumber to come out to my rental property. The dispatch, named Michelle, spoke to me first thing in the morning telling me they were working on getting someone to come out soon, most likely by the afternoon. I told them I would call back because I had someone else who could come sooner. I ended up finding someone who came at 10am so I never called them back & they proceeded to send someone at 1pm & left me a voicemail while I was in work meetings. I had never approved of someone coming by my property. My tenant who was none the wiser let them in & they tried to charge me 100$ for them to put a camera down the drain after the plumber had already rectified the problem & when I had never approved or acknowledged the appointment. When I called them to square away the hiccup, Michelle was incredibly rude, condescending & hung up on me when I attempted to let her know this wasn't something I approved of, she wouldn't let me get a word in & just hung up. Worst customer service I've ever received. To top it off I called back asking to speak to a manager & never heard back. Way to win people over & correct a problem or misunderstanding. Definitely never using you guys again.

Adam B.

8/26/2020

This was the second time I needed to call Thousand Oaks Plumbing and the experience was excellent. In 2018, Chris did a fantastic valve repair so I was pleased to learn he was scheduled to come for this repair. He arrived earlier than expected and handled the cracked pipe issue. Chris is fully knowledgeable and knew exactly what to do. It took a few hours and Chris got the job done. The area was cleaned up and we have running water again!! Thank you Chris and Thank you Thousand Oaks Plumbing---we appreciate you.
And the price was fair!

Chris W.

8/16/2020

We had an oven that was leaking gas, so we wanted to cap the gas line and replace the oven with an electric (personal preference).

Thousand Oaks Plumbing was quick to respond, did the job rapidly, and charged a pretty good price for it. Their plumber was courteous, friendly, knowledgeable, and professional.

I'm very happy with the service from Thousand Oaks Plumbing!

Mary S.

8/13/2020

We needed a cracked drain line replaced. Our technician, Chris, did a great job, with minimal damage to the drywall. He did such a nice job, we are able to fix the wall with patching, vs re-sheet rocking. We are very happy with the job.
Plumbing problems are a nightmare in general. TO Plumbing has come thru for us twice. Fast, precise. Did the job without any unnecessary up selling!

Damien L.

5/20/2021

Alexander truly did an amazing job and went above and beyond my expectations. What seemed like a fairly simple job of installing a new trap, disposal and faucet turned out to open pandoras box caused by years of shoddy repairs. Every aspect of the repair turned out to be very difficult because of the old patchwork of fittings and pipes. Alex was super patient, professional, neat and thorough. When most guys probably would have packed up and left he figured out a way to get the job done and saw it through until the end. And he was here for a long time! The office and dispatch was great too, they did exactly what they said they were going to do and made everything easy. Highly recommend thanks!

Heidi T.

04/08/2020 12:00:00 SA

This company was an absolute delight to work with! They came out on a weekend and immediately diagnosed our plumbing catastrophe and remedied it just as quickly! They were affordable and very pleasant and friendly when I requested a second copy of my report. I would definitely recommend them!

Linda S.

8/25/2018

The response to our request for service was faster than I would have expected. The person answering the telephone was very nice and eager to help me. She had service scheduled to be at my home within 30 minutes. Chris D. arrived on time. He was very nice & knowledgable. He was very thorough with his work. He left everything very neat and clean.
I would highly recommend T.O. Plumbing to everyone.

Juli M.

12/03/2020 12:00:00 SA

Brian was my technician today. He came very quickly, fixed both my issues and was very kind. He is great even with my cats and dog roaming and was very respectful. We will be requesting him in a few months when we need to change the water heater. He was very good about COVID and let us know the pricing fast.

Christal D.

4/16/2018

I actually found TO Plumbing a couple of years ago when my Sears Home Warranty plan called on them to resolve a drainage issue at my previous home. It was also during a holiday (of course). They arrived quicker than expected. Resolved the issue. Since then, they've been my go-to company for anything and everything plumbing. I've tried other companies in between and no one responds better quicker and with more professionalism than these guys. Their pricing is also fair. Oh sure, you may get a bid from a competitor for a bit Less, but I guarantee you, the hassle, the potential do-over, the non responsiveness if you even have an issue is never worth it. Believe me. Happened to me once just because i got another bid for $50 Less - I ended up calling back TO plumbing to complete the job.

I now moved to another home and they're still the guys I call on!

Recently, Danny (who happens to be the owner) came to inspect an awful smell I was getting around the condo. I was suspicious of everyone and everything - couldn't figure it out. I finally called them. Danny the owner arrived. Patiently Listened to me. Looked at the renovation work being done in the house/kitchen. Walked over to the sink, opened the sink cabinet , which was not capped - and capped it. This ought to fix it. *DOH!*
OMG did I feel foolish!

Just one of the reasons why I've grown to trust these guys.

They are now also the go-to plumbers for our HOA.

Don't bother with anyone else guys.

Oh, also - if you're buying a house, make sure you have a plumber inspect the pipes! Don't leave it to just the home inspection! Call someone like TO Plumbing to do a separate report. A Lesson I learned and sharing with folks.

(This goes for fireplaces too! But call a chimney specialist for that - not a plumber; just to be clear!)

Mjt L.

12/10/2019 12:00:00 SA

We used Thousand Oaks Plumbing for our commercial property, which was a complete conversion and two story rebuild. The exterior scope was a full conversion from stand-alone septic to city sewer. The interior scope was a floor sink layout, drain layout, three bathroom relocations and commercial kitchen buildout. Thousand Oaks Plumbing is one of the most efficient and professional plumbers I have ever used. They worked directly from the approved health department and building department architectural plans. The job was completed to perfection. We will be using Thousand Oaks Plumbing for all of our future build outs. Amazing work. Highly recommend. Easily five stars.

Mark O.

1/25/2021

Had some plumbing issues (three separate leaks) which had to be tended to in short order. After contacting Thousand Oaks Plumbing and advising of the situation, they were able to send out a technician that very same day to determine what work had to be done. Upon discovering what had to be completed, an appointment was set the next morning (beginning at 10am) for work to begin. The following morning, two technicians showed up a half hour early and began the repairs. Everyone I dealt with at Thousand Oaks Plumbing: Brian, Jeremiah; Chris and Shallan were professional, courteous and performed great work. Would definitely recommend this company and crew anytime. Will use this company for any plumbing work needed in the future.

Omar G.

10/15/2019

Recently sent a crew to my home to fix the main line. This crew was so great that I specifically asked them their name so that I could be sure to write them a review. They were more professional than just about any contractor I have ever seen or worked with. They informed me each step that would put my family without water and finished well before their estimated time. They had to do some serious digging in my yard and I figured it would just be ruined in those areas for obvious reasons, but when they were all done, it looks like not one blade of grass was moved. They were very polite, respectful and professional. Really great job guys!

Brian D.

9/28/2019

All the kitchen faucet needed was a $26 cartridge....the tech did no work and we still paid $79 service call. Here is the quote provided....outrageous. I won't be using Thousand Oak Plumbing ever again.

Quantity Your Price Your Total
We will install your owner supplied kitchen faucet, complete with necessary waterlines. 1.00 Warranty on install only for 1 year. No warranty is provided on owner supplied items.
We will install your owner supplied lavatory faucet, complete with necessary 1.00 waterlines.
Warranty on install only for 1 year. No warranty is provided on owner
supplied items.
Additional fee for color upgrade to stainless steel or brushed nickel. 1.00
$294.00
$232.00
$125.00
Sub-Total $651.00
Tax $0.00 Total $651.00

Pete D.

6/17/2020

Our double sink in our master bathroom backed up. This wasn't a normal backup in the trap under the sink - that I could've handled on my own. This blockage was much further and a double sink is not an easy job for someone without the proper tools nor expertise.

This is where Thousand Oaks Plumbing comes into the picture. After reading reviews and wanting to find a family owned operation, I gave them a ring and was greeted with friendly office staff who provided me a reasonable quote and set me up with an appointment. Alberto was the service technician who arrived on time, in proper gear (during this COVID-19 time), and was a pleasure to work with. He handled the job fairly quickly and the sink is now working great. Highly recommend them and Alberto!

Janet K.

10/01/2018 12:00:00 SA

Referred by Roy, a good friend of mine. This team is great to work with. After initial inspection on Monday, the technician setup hydrojet cleaning schedule for Wednesday. Team showed up on time and are very experienced with what they are dealing with. Finished the project in 3 hours before my business hour. Very professional! This is 10x better than my prior vendors. I'm glad I find them for my business. So I can spend my time on my business instead of worrying about plumbing.

Highly recommended if you have any plumbing needs for your business or home.

Colin S.

10/19/2020

Thousand Oaks plumbing did a fantastic job replacing the water heater at one of my rental properties. Called them at 10 AM and they showed up to diagnose by 11:45AM. They gave 3 estimates for different repair/replace possibilities from cheapest to most expensive both by text and email, which I very much appreciated as I was out of town. They were super responsive and by the end of the day Brian had the new unit installed and I had a happy tenant. Great communication throughout the whole process! Very professional company. I will definitely use them again. Highly recommended!

Christine G.

3/18/2021

Very pleased with this company. The technician they sent, John Villa, was very polite and efficient. He completed all the work we needed in a short time. I will definitely use this company again when needed.

Kelly R.

5/14/2021

My tenants had a wobbly toilet and a leak around their bathtub. The Thousand Oaks Plumbers came out and were very professional and communicated with me prior to and after completing the projects. They didn't try to up-sell me into buying a new toilet that I didn't need or into doing unnecessary extensive work to fix the tub leak. I really appreciate that. Thanks guys!!

G H.

06/12/2021 12:00:00 SA

Thousand Oaks Plumbing, Inc., must think their plumbers are brain surgeons because their labor rates are EGREGIOUS! I paid $290 to unclog two bathtubs and one bathroom sink, which took approximately 45 minutes to perform. The clogs were very minor due to hair near the drain openings. (I could see the hair and gunk.) If I had the patience, I could have done it myself. But the real shocker was that during the visit I was informed that I needed a new faucet due to a significant leak that had just developed, and it could cost a minimum of $690 to install! Yes, installing a new sink faucet (provided by me) would cost $690!! They charge a minimum of $690 to install one bathroom sink faucet and that doesn't even include the cost of the faucet! Luckily, my husband is going to install the faucet for free and it's only going to take him 30 minutes. Incidentally, two years ago I had a licensed plumber install a kitchen faucet for $90! Yes, $90... two years ago. Has inflation really increased that much in two years or is it that Thousand Oaks Plumbing has egregious rates? Never again am I using this company.

S G.

3/30/2019

Mathew the plumber did a wonderful job. He was very professional while being friendly and open for questions about his work. We highly recommend T.O Plumbing, and definitely ask for their service again if needed.
Shikma G.

Sharon B.

02/03/2021 12:00:00 SA

Have a rental that had a plumbing issue. Tyler came and called me every step of the way explaining what he thought was the problem and what he needed to do. Fixed the issue. He was very courteous and knowledgeable.

Mary S.

6/25/2020

Ive have leaking kitchen faucets I I called TO Plumbing. They sent out guy 2 days later and he looked at faucet and said there was nothing that could be done because it's a Rohl. And just to buy new ones. They're only 8 years old, but the guy didn't even touch them or try to diagnose leak. He then charged me $79 for his 5 min visit and then spent at least 15 typing on his iPad. Complete waste of time and money.

Talia C.

09/09/2019 12:00:00 SA

I had the pleasure of having Larry come out to my home. I was having some major plumbing issues that Larry fixed within a half hour. He was so pleasant. His customer service is top notch. He was so sweet to my dog. I found my guy! I'll only use Larry from now on. He's by far the best plumber I've absolutely ever had the pleasure of using. Do yourself a favor and give him a call.

Dixie B.

04/05/2020 12:00:00 SA

Thousand Oaks Plumbing sent their technician, Chris McCann, to help us with our plumbing problem. This young man was personable, professional, and totally trained to do a great job!! This was our second experience with Thousand Oaks Plumbing and we are pleased to give the company the best rating possible. Thanks for solving our pluming problems in such a pleasant and professional manner.

Jim and Dixie Beauchemin

Scott B.

10/24/2021

I need to write this to let everyone know what a spectacular job was done on the plumbing In our house by them. we had to have all the pipes replaced do to breakdown of the old system. our house in westlake is 60 years old. the drains were slow and we asked another plumber to snake the area in question. he had difficulty doing it and said we should call T.O. Plumbing. they came within a day and used their cameras to show the pipes were disintegrating, like with a couple of other neighbors on our street the past few years. then they went to work. holes were dug on each side of the house 4 feet deep and 7 feet under its slab. holes needed to be dug in each bathroom to remove and reconstruct our system. they did this and saves the inside of our home from some MAJOR floor damage, except for the holes that were needed in each bathroom. the workers were prompt, very kind and always helpful. they had done this before. they cleaned up every day after themselves. the secretaries and dispatchers, Michelle and Kendra were always available and nice. in my 73 years, I have never had an organization I have ever met and paid for that can match their professionalism and honesty. we are so lucky we chose them. no wonder they are so busy.

Connie S.

3/25/2021

I was blown away by the excellent support and expertise given to me by Brad Floyd at Thousand Oaks plumbing. He spent time at my place installing a new water heater and a new toilet. He kept me posted every step of the way as to what he was doing and also kept me informed of any challenges along the way. He was knowledgeable friendly and professional. He also had a positive attitude which brightened my day. I was also pleasantly surprised by the reasonable pricing of this company. I would definitely recommend this company to my friends and family.

Britt S.

9/23/2017

We would give Thousand Oaks Plumbing 10 stars if possible! We had an emergency gas leak, and are very thankful to have found these guys. The outside portion of our main gas line (which runs underneath our concrete patio) was completely shot, but Brian had a great plan to re-route it in a way where we didn't have to bust through the concrete. It was a huge job, but their entire team worked efficiently and as quickly as possible to give us a safe, working, brand-new main line. After they were finished, the crew cleaned up immaculately and left our home cleaner than it was when they arrived.

We cannot recommend Thousand Oaks Plumbing highly enough. Definitely our go-to company for any and all future plumbing needs! A+!!!

Sue R.

3/19/2021

Chris D of Thousand Oaks Plumbing did a spectacular job of repairing one of our toilets. He arrived on time, diagnosed and effectively, efficiently and cleanly did what had to be done to completely repair the problem. More than fair price, included. Well done!

Chris H.

03/05/2021 12:00:00 SA

I just had Oscar come by from TO Plumbing for a camera inspection. He took the time to answer all my questions and was extremely polite and professional. He was very helpful and honest and you could tell he was very knowledgeable. I will definitely be calling TO Plumbing back for any other needs in the future.

Kimberly C.

12/17/2019

Just had Jessie Jr and Javier out here to replace 2 toilets. They were so quick taking out the old ones and putting the new ones in. Jessie has a great personality, was friendly and put me at ease that he could get the job done. I was worried about getting it done before Christmas and not being available till after 2 in the afternoon. But Jessie and Javier did it and did it quickly. I would totally recommend either of them.

Dana B.

12/19/2018

We had a very good experience with TO Plumbing. Our sinks were backed up and TO plumbing fixed the problem quickly and efficiently.

Juan from TO plumbing arrived on time, was very helpful and courteous and cleared the blocked drains.

We appreciate Thousand Oaks plumbing and will contact them should we have another plumbing issue.

Cee K.

3/27/2019

I just had faucet replaced in my house and I used Thousand Oaks Plumbing ! thousandoaksplumbing.com - What an Awesome company! They took care of everything ASAP - STEVE a young, respectful, awesome chap took care of that leak in no time and replaced my kitchen faucet and immediately emailed me my invoice while he was still in my kitchen! Their email also included their license # !

STEVE also made a few other suggestions regarding considering getting a water softner/ purifier and even gave me more info and sent me a quote soon following his visit.
I will now also get them to install a water purifier/softener system in my home which will cost about $4300 for the size of our house which will be a huge saver on our pipes and i will have drinking water from every faucet in my home! STEVE you were awesome! That attitude and the wonderful attitude and all round approach of Thousand Oaks Plumbing is WHY this is a REAL business NOT amatures. When you call you have an energetic friendly voice that greets you and quickly schedule you.

No back and forth voicemails or 'sms messages' like a bunch of school kids. NO . A REAL (great) LICENSED PLUMBING BUSINESS!
I HIGHLY recommend this company !

Katie H.

2/22/2020

We Had a leaking faucet and had the good fortune of having Chris from Thousand Oaks Plumbing show up. He fixed the problem quickly and helped a new home owner learn basic maintenance. He was awesome!! I highly recommend!!!

Tim F.

09/10/2017 12:00:00 SA

I have personally used Danny and TO many many times as a Realtor and a consumer. As a Realtor I depend on high quality tradespeople that are fair and most importantly trustworthy and honest. As a consumer, you know how plumbers can be, you're over a barrel with a plumbing problem and don't have time to get a bunch of bids and you get taken advantage of. That is NOT how Danny and TO work. I have never had a better plumbing experience than those with TO Plumbing. They have worked for many, many clients and they are my go to for sewer line camera inspections, Orangeburg replacement and everything else. One time they quoted my seller after we closed, $1800 to fix a broken sewer line under the driveway when two other plumbers for the buyer quoted $13k and $7k respectively. Finally an honest plumber that doesn't expect you to pay for their new vans and expansionist desires.

Betty B.

07/11/2019 12:00:00 SA

We recently had our water heater replaced. Due to possible water damage and the possibility of asbestos, the work was extensive. The plumbers originally installed the water heater promptly within a few hours of our call. They then had to remove the water heater and set it up to work in the garage while the drywall and stance were replaced. Today, they returned to put the water heater back up on the stance, along with the washer and dryer.

Each plumber could not have been nicer and we highly recommend T. O. Plumbing.

Tom B.

01/11/2018 12:00:00 SA

WOW - I have finally found a GREAT plumber! I had a leak in the slab in my bathroom. I called Thousand Oaks Plumbing late in the day and Danny came out first thing the next morning (it was NOT an emergency). Danny took the time to diagnose the problem and was able to give me a very reasonable quote for the repair. Danny, the business owner, sent the plumber Matthew to make the repair. Matthew was neat and efficient and made the repair in a couple of hours. Also, I like to watch the repair and Matthew did not have a problem with being watched - indicates to me that he is confident in his plumbing skills!

From Tanya who answers the phone to Danny the owner and Matthew the plumber who did the work, everyone was extremely personable and efficient. Even though this is a larger plumbing company, my experience was like working with a small local business. A small local business with the resources of a larger plumbing company. I received confirmation emails, first introducing Danny and then introducing Matthew, so I knew who to expect when the doorbell rang. The phone communication from Tanya was very good and I felt like I was working with people who truly cared and who wanted to make my plumbing issue as easy for me as possible.

I will recommend Thousand Oaks Plumbing to anyone who asks me if I know a good plumber. Thank you again for doing a GREAT job and for making the best out of my plumbing issue.

LInda P.

1/28/2020

Ryan, our tech, arrived ahead of time and immediately got to work. He assessed the project, and explained in detail what he would do first, and if that didn't work he told us our other options. He was quite detailed in his explaination and very knowledagable .
Linda P

Jeannette F.

3/22/2019

First plumber was young and not experienced and really messed up. We thought he correctly installed a broken flange on the floor of the toilet. But once we realized the toilet couldn't tighten down and notified them, they came out next day and fixed it all. Overall very happy they made it right.

Jay T.

01/06/2021 12:00:00 SA

This company provides top notch service and makes sure you are taken care of. Steve came to my house to resolve a hot water issue and was extremely professional, polite and knowledgeable. He fixed the issue and we had hot water again. I would definitely recommend going through Thousand Oaks Plumbing.

Paul M.

3/30/2019

Update on my last review of TO Plumbing. After my original review, Danny, who identified himself as the owner, called me and profusely apologized for the bad service I received and because the service man did not unclog my laundry sink. He offered to send another tech to unclog my sink and also said he would refund my payment for unperformed services.
Alberto came out and was very professional and amiable and knew exactly what to do to unclog my sink. Took him about 20 minutes to get the sink working once again. Alberto is great asset to TO Plumbing!
BTW, never did get a refund. But at least my drain is cleared and no doubt, will use them again.

Svetlana K.

7/17/2019

Very responsive customer service reps and very efficient dispatching service. Paul came over to take a look of our broken water heater and gave us some very helpful pointers. Unfortunately, we didn't end up using TO Plumbing because our friend decided to install a new water heater for a very small, unbeatable fee. However, I wholeheartedly recommend TO Plumbing to everyone who needs a fast and professional service.

Scott A.

9/19/2020

Professional, fairly priced, started and completed the job as promised. Work performed was a major sewer line project. Tony (T) delivered as promised with a sense of humor. I referred them to a family member for additional sewer work. Highly recommend.

Walter W.

12/04/2019 12:00:00 SA

This is the first time we have used this company, and our experience was really great. We had a stopped up kitchen drain. I called about 8:30 a.m., and I was told that someone would be here that morning between 10:00 and 11:00. Tyler arrived at 10:03.

We were very pleased with Tyler's work. He snaked the drain pipe all the way to the street. He was polite, friendly, and articulate, and he did not leave a mess for us to clean.

We will definitely use this company again and request Tyler.

P M.

10/22/2018

I would like to start this off with first I really hate to rate somebody who has so many great write ups but it is what it is...
I found the administration with Thousand Oaks plumbing to be delightful very courteous and 1000% professional.
They gave me an estimate of approximately what I should expect price-wise from what I described which I very much appreciated and gave me a courtesy call as I asked so let me know 30 minutes before our plumber would arrive.

Brad arrived on time and was very personable but after a few minutes, I felt like he saw himself as a great fast talker.
We took him into our bathroom and showed him that basically, we had Dripping leak caused by a worn out valve stem assembly. About $12-$15 at your local hardware.
I was given a quote over the phone of Around $70 to replace one in which I was happy to do.
Add mention the option of replacing both of them and again I agree that that seemed like a sound idea.
I want to go grab my wife so she was in on the whole discussion and when I returned I found Brad sitting at my dining room table which he had invited himself in to sit at and had his laptop out.
I like to think that my family is the most welcoming and
genuinely friendly, but this was inappropriate at best.
So, it ended up a $385.00-400.00 to change two valve stems..
I asked him to leave.
This (HE) was a complete scam.
I did not recieve a call from TO Plumbing to follow up, which bummed me out more since I really needed to find a plumber I could use as needed to do some work upgrading and maintaining.

Randall K.

08/05/2020 12:00:00 SA

top service- friendly, on time and covid-19 aware. best experience with local plumber. larry and scott great team. diligent and respectful of property

Ed H.

10/13/2018

I've used TO plumbing a few times before with no major issues, but my latest experience left me pondering if I should ever use them again. The service call to provide a quote with no repair is $79. They claim that they don't provide pricing over the phone when in fact they had standard flat rate pricing for the type of repair performed. Why not be straight with the customer on what the flat rate pricing is, and disclose that if the complexity of the job is higher then potentially cost is higher than the standard rate? Turns out the kitchen faucet change was $294. Had I known this before the visit, I would have called someone else or did it myself.

Then the service tech had the audacity to try and tag on a $200+ charge to change one of the wall fittings and didn't inform me that 1) he was changing it, and 2) there was extra cost. The entire job in total took less than 2 hours. He must have went to law school for the effective hourly rates they are charging.

Advice for whomever decides to use them: ask them what the standard rate is for the job you're describing over the phone. They have a flat rate price list so this shouldn't be a mystery. Yes, the price could be higher if the complexity is greater, but the price list is for the MINIMUM one will pay. If I had known what the minimum amount was before the service call visit, I would have walked away.

They do have a few positives - appointment scheduling is great and usually they are punctual, but price is definitely a negative. Perhaps the business is growing too quickly and their overhead costs are high, but it feels like all they see is dollar signs.

Anne Marie H.

7/19/2019

Great response time and service! Never felt like they were trying to sell me more than what I needed. I would highly recommend them.

Just used them again for another big job. Jesse went the extra mile for the installation of a new water heater. Excellent customer service from Jesse and the team!

Xinglai Z.

11/12/2020 12:00:00 SA

Laundry drain clogged, called TO Plumbing. Fixed in 24hours. Professional services and reasonable price. Five stars!

Gary B.

10/31/2020

I had a drain line leak from the kitchen sink to the sewer. The leak was very slow and not discovered until the flooring showed signs of water damage, Steven came out and within an hour had found the leak and gave me a very reasonable price to fix it. He is meticulous in his work ie: he opened the wall with a perfect one foot square hole that is easy to repair and with absolutely no mess. The repair was completed with the same fine work standards. Plumbing problem, call TO Plumbing and ask for Steve.

Scott R.

10/06/2018 12:00:00 SA

We used to find this company very reliable and honest and we used them for all our plumbing needs. Recently they came to our home and did some work that seemed fairly high priced. They also recommended 1 of our toilets to be replaced at a high cost, because it was so old. We declined that work as toilet is not that old (15-20 years). Well, we paid $50 for parts and ended up repairing the toilet ourselves in about 45 min. The toilet did not need replacing at all. It was in very good shape aside from inside parts. Disappointing,as we used to always trust their recommendations, pricing and honesty.

Bnewcol ..

10/28/2020

I had no time to price compare, but I believe they were on the high end side of things. I had discovered a leak in my irrigation, water bubbling up from the ground against the house. I probably should have called an irrigation specialist, but I had a shower issue as well so thought I'd knock out 2 birds with one stone. My technician came and dug in the hot sun looking for the pipes. Once discovered, we found the leak. He had to get new PVC pipe and put it in. It is fixed, but my yard has not settled back correctly.
He told me not to stomp down on the ground, let it settle naturally, but this is solid clayish soil, not crumbly, and now it sticks up where it was dug up. It looks messy, my bad for not getting an irrigation specialist who would have probably done a neater job.
Inside the house, my shower handle had gotten to the point where the difference between hot and cold had gotten indecipherable, there was no happy spot I could find, it was either too hot or too cold. And it started making a noise behind the wall of the shower, a heartbeat sound. This I discovered is the beginning of the end for the valve that the faucet handle is plugged into. I had an old fashioned white cross handle on there. He said I needed a whole new setup, couldn't save the current handle because the screw was rusted into it, no way to get it out properly. He bought me a plain standard uninteresting handle stating the one I had they no longer make. After the fact, I discovered that is not the case. They had the exact same one at Home Depot where I thought he went to get my new handle as it's only five minutes from me. I told him if they didn't have the exact one, to get something in a brushed nickel. I had to get whatever he brought back, so now i have a boring single handle bright shiny metal Moen, $40 value new. Had I known i would have to replace the handle ahead of time, i would have purchased something much nicer on my own and had it ready for install.
Install was fine and there are no more problems, but the total bill was $1100.00 Ugh. I checked, they charged me $295 for the job (labor) of the faucet change and another $295 for the hardware! I priced everything that went into it, and it comes to $60.00 tops. I called to ask to speak to management about why the 400% markup. I had to talk to technician.
I did, and he said oops, he overcharged me, and they sent me $100 back. Still, that's $195.00 for $60.00 worth of new hardware. Again, I had no time to cost compare, my bad, and I paid for it. Never again.

Arnie C.

08/11/2017 12:00:00 SA

Thousand Oaks Plumbing provides fair pricing, to go along with their professional service. I have used them twice: 1. an emergency call to fix a leak in main line leading to our home, and 2. to confirm a leak issue with my shower stall.
The plumbers that they sent out to the appointments were on time and represented the company well.

Sam S.

7/28/2018

I called to get a quote for a faucet replacement and a hot & cold valve replacement in the laundry room. They want to charge $79 for a service call to come just to give a quote. If I choose to have them do the work, the will apply the $79 to the call.

Amazing. I called a few other plumbers and they give quotes over the phone. I am betting a plumber with years of experience probably can do the job within an hour or 1.5 hours.

I guess this company doesn't want my business.

Douglas C.

5/31/2019

THE BEST OF THE BEST
I had recently purchased a home in the Thousand Oaks area and found that it needed quite a bit of plumbing upgrades. I called three plumbers all of whom I found on Yelp. I won't waste time mentioning names, however I was amazed at the complete flakiness of them. I then found Thousand Oaks Plumbing. Each and every employee that I was involved with has been stellar. They completed my work as scheduled at the price quoted with no up charges and other nonsense. Even on a small issue that was completed as a courtesy with no charge, and started to leak over the weekend, they sent out a technician to make the required repairs at no charge. I would like to mention all their names however the main job was substantial and several different men worked on it. Each and everyone was polite professional and even SMELLED GOOD LOL... Also the office staff was super in meeting our schedule and getting the job completed. In all seriousness truly if you need plumbing work done, this is the only company to call. Thank you to all of you who helped us through a challenging time at Thousand Oaks Plumbing.

Richard R.

10/08/2019 12:00:00 SA

I couldn't open my toilet drain but a quick service by Tyler got everything flowing quickly.
I haven't needed Thousand Oaks Plumbing for a while and was pleasantly surprised by the improvements they've made during that period. They were always considered my #1 service but the additions of details like an annual inspection option, including a sewer camera inspection, gives me more confidence in the plumbing life of my 50-year old house.

Debb W.

10/03/2019 12:00:00 SA

This is a company with excellent customer service and total reliability, things I am finding more and more difficult to find. Our water heater broke and after recommendations, Yelp and Next-door we called Thousand Oaks Plumbing. They came out the next day and we purchased a tankless water heater which we made arrangements to have installed the next day.

After the installation we were unhappy with the location of the drain even though there were few options. We called, they came out again, and Shawn devised a system where we could move the drain to a less conspicuous spot. The work they did was outstanding.

This was such an outstanding experience with a totally professional company. They do great work and stand behind it.

Dejan N.

5/13/2019

Had a big sewage leak going all over our garage. Called TO Plumbing and received prompt and incredible service. Dennis and Juan came by and took care of the problem in only a couple hours. Highly recommend these guys for any plumbing issues. Trustworthy, prompt, and affordable. Thanks TO Plumbing!

Diane K.

09/02/2017 12:00:00 SA

From the moment they answered the phone, they were efficient and professional. They called back within 5 minutes to give me a reasonable window of time they would
be coming. The technician arrived on time, assessed the situation with a camera type device that went through the pipes and found the problem immediately. I would HIGHLY recommend this company.

S N.

07/05/2019 12:00:00 SA

Just had Brad by to take care of some toilet issues. He was super fast, professional, and informative. He clearly explained the full process, estimated cost, and got everything completed as promised. Thanks again!

Leahcim P.

06/02/2020 12:00:00 SA

I always use Thousand Oaks Plumbing so today when my water heater died I didn't hesitate to call TO Plumbing and Scott and Brad were super stars and quickly and professionally made the replacement easy! No reason to look anywhere else!

Margaret A.

8/16/2020

Steve C. did an amazing job in fixing a toilet that didn't flush completely (on a Sunday morning). On time, friendly, explained things thoroughly, respectful of our home, reasonably priced (charged what was quoted when making the appt.) and efficient. Would definately use T.O. Plumbing again and ask for Steve.

Gaurav N.

05/11/2021 12:00:00 SA

Brad Floyd and Thousand Oaks Plumbing were AMAZING! My water heater stopped working on a Friday (no hot water). I logged an online service request with First American Home Warranty (FAHW) but they sat it on for a while and finally got down to assigning a plumber from some unheard of company who of course was closed on the weekend with no way to expedite. And by the time they finally would call me to make an appointment to visit and then order parts and then install... sigh, it would be more than a week without hot water. So I realized FAHW was useless and I looked around for a plumber who could come ASAP. I noticed the great reviews Thousand Oaks Plumbing had on Yelp so I called them on Sunday morning. A well-spoken lady answered my call (so refreshing not to speak to a third-world call center) and said she would dispatch someone the same day. Within a few hours the AWESOME Brad Floyd showed up and diagnosed the problem and recommended a new unit (full system replacement). He was knowledgeable, trustworthy, and transparent and I gave him the go ahead. He did partial work on Sunday since the same model was not in stock and said he would return the next day to complete the installation. Sure enough he showed up on time the next day as promised, and finished the job. Overall, a very positive experience working with TO Plumbing. You can rely on them, trust them, and know you are in great hands! And if you want VIP service, ASK FOR BRAD FLOYD!! Later, I also found out TO Plumbing no longer works with FAHW because they don't get paid enough. No wonder, seeing how FAHW now contracts with some average unheard-of plumbing company. So do what I did - go straight to TO Plumbing and leave with a big smile!

pamela c.

05/09/2019 12:00:00 SA

We had a slow leak coming from our master shower into our down stairs kitchen. The dry walled ceiling in the kitchen eventually started crumbling and it became evident that the shower was leaking from somewhere. Thousand Oaks plumbing came out once and then twice to finally figure it out. It was obscure holes in the grout underneath the lower level of marble liner tile - out of site. Steve patched the grout and didn't charge for the second trip! Then they fixed my hose bib on the side yard - replumbed the pvc with copper piping and did an excellent job. I always got a call 30 minutes before they arrived as well. Highly recommend!

Bob E.

10/30/2018

I am not one to typically leave reviews, however my latest (of many) experience with Danny and Thousand Oaks Plumbing has me enthusiastically ready to share my experience.
My wife and I discovered a leak in our garage coming up from the ground and we had no idea from where. I immediately called T.O. Plumbing and was told someone could get out SAME DAY to inspect the issue. They had Danny (the owner!) out within an hour or 2. He proceeded to investigate the garage and surrounding areas and was able to detect an issue underneath our slab. I was very impressed by the thoroughness of the investigation and felt Danny was going above and beyond to ensure the problem would be fixed the first time around. The attention to detail and willingness to discuss with me my options really set these guys apart.

We arranged for the team to come back the following morning, where they arrived early enough that I could get to work timely. These guys are extremely professional, courteous, and personable. This helped me feel comfortable in getting them in and me off to work! Priceless! As the other reviews will tell you, they are efficient, great people, and hard workers! I feel 100% confident in T.O. Pluming as my go-to plumbers and know they will deliver the same peace of mind to you as they did to me. A true 6 star service.

David S.

7/22/2019

This is the 3rd time Ive used Thousand Oaks plumbing and they are always professional, pleasant, and courteous.

Their technicians scope the problem carefully and always provide a reasonable price for their services.

They're open on Saturdays and even have an emergency dispatch on Sundays.

Next time I have a water or plumbing issue, I won't need to thumb through the Yellow Pages to find a reliable provider.

M R.

7/21/2020

We had a wonderful experience with Thousand Oaks Plumbing and their technician, Dennis. He arrived within the stated window of time, was pleasant and performed the work in a clean and efficient manner. We will always call on Thousand Oaks Plumbing for our plumbing issues.

Jules D.

3/22/2018

First time user of this company. I selected it for the high rating and its proximity to my home. Work was done timely and efficiently....however it is very pricey! I think over the top....and it was quite the surprise,

The bill was $480 after a $20 (Coupon-Senior citizen discount!!). The service provided was 1) install customer supplied faucet and 2) replace and replace the MIXET shower/tub stem...

The charge for replacing the MIXET (parts and labor) was $260....which took about 20 minutes to replace. I just saw the most expensive MIXET on the Internet $35 on the Internet....so it seems to me a charge of $260 is over the top and excessive.......

I am curious what others think. Will think twice and thrice before calling again

Laura G.

4/27/2020

I have used their services twice now. The first time was good so I contacted them again over the weekend via Chat with Julio. He was very responsive and helpful. I scheduled an appointment for today (4/27/2020). Steve arrived on time and had a pleasant disposition from the get go. He had to get a part and went back to the store same day and fixed everything. Steve was awesome!

Vanessa S.

04/06/2018 12:00:00 SA

Brian came out today and fixed a problem I had with my tankless water heater. He was so nice and helpful and I'm so glad he was able to come out same day or we wouldn't have had any hot water over the weekend! Highly recommended

Bridget H.

1/14/2019

Thanks to TO Plumbing and Drain Service I'm not worried about my backyard flooding during these rains. Alberto is so nice and professional. He used the hydrojet to clear backyard drains and it has made a huge difference!

Sylvia L.

6/27/2019

Really terrific! How often does one hear that about a plumber? Well, our call to T.O. Plumbing was made based on the favorable comments on Yelp and I couldn't be more pleased. They were helpful on the phone...Chris came when they said he would...he had a great attitude...knew his stuff... and completed the job in short order. Couldn't be happier with their service. Highly recommend this company!

John S.

11/22/2018

Thank you thousand Oaks Plumbing for being so kind and sensitive during this crisis. That Sunday after we moved back home after being evacuated for a few days... We had to turn our gas back on. Of course, when we turned the gas on; the water tank would not light. I then called Thousand Oaks plumbing. They were there in about 15 minutes.They lit the water tank And when I asked for the bill... They told me it was their pleasure to be able to help. This is the type of company that I want to deal with. Not only are they a company with integrity but they are good neighbors to this community. While I have used other plumbers in the past... I will only use Thousand Oaks plumbing in the future.
John S

Charles A.

4/27/2018

We have used TO Plumbing (TOP) for several years and have always had a good experience and outcome. This time we had two slab leaks, they responded quickly to our call, diagnosed and found the leaks then proposed remediation. The repairs required re-routing of pipes and opening up walls; it was a major job for us. TOP had more than one technician on site to complete the work quickly and restore hot water flow. All the work was completed timely, at a high quality level and within estimates. We were very happy with the way we were treated and the attention paid by TOP. Special thanks to Dan, Sean & Matthew; they stand out as true professionals in their field.

Timothy M.

3/21/2018

Thousand Oaks Plumbing provides superior service. Scheduling is made easy through professional representatives over the phone.

Plumber Brian came to my home and performed all the necessary work in less time than anticipated and under the estimated cost!! Jesse came to briefly assist Brian and was equally friendly and aided in the completion of the job.

I'm so impressed by this company and in particular Brian, that I'll always use them in the future.

I highly recommend this company!!!

Brian, thanks for all your hard work!!!!

Weiran W.

9/24/2018

Brad from TO Plumbing helped me installed my water heater. The company is well organized and I felt I am taken care by the company. They replied fast and made appointment the next day I called them. Water heater is installed in a professional way and they helped me disposed my old water heater.

Caroline S.

04/08/2018 12:00:00 SA

This company saved me. I called another company who told me I needed to tear up my flooring and jackhammer my cement slab to clear my clog. My fiancée knows the owner of this company and told me to call them for a second opinion. They came to my home and in under two hours fixed my issue. I was so grateful. Had I listened to the other guys I would have had to replace the floor in my whole house and had huge expense and hassles.

Natalie D.

10/19/2018

Thousand Oaks Plumbing has always been so efficient in responding and working with all my issues at the house. We recently had to replace some toilets and had Jesse to do the service! He was so professional, nice, quick and did a perfect job! We will continue to use them for all our plumbing needs! Thanks guy

Laura B.

09/04/2018 12:00:00 SA

Excellent service! Speedy call backs! We were camping and came back to a slab leak on a holiday weekend. One of the women that worked there checked in (on her time off - during the holiday weekend), and called me saying that they were closed but that she would get my call out as soon as possible. Again - everyone was great! Fast. Friendly. Fairly priced (holiday begging prices). They were amazing. I would recommend them to anyone, anytime, because I know they would be there. :) They are great!

Raj M.

12/30/2018

Jesse G was amazing and did a fantastic job installing a new water heater at short notice . He was 100% professional & competent and did a great job he was on time and I was very pleased with his work I have used Thousand Oaks plumbing in the past and always happy with their services. Danny is another great employee who fixed my slab leak and is very professional in everything he does I would recommend Thousand Oaks Plumbing to my friends.

Gita F.

03/06/2020 12:00:00 SA

My toilet has been low pressure for a long time, which I've ignored for years. I decided to call TO Plumbing bc I also purchased a bidet that I wanted installed. Chris M arrived on time, was extremely professional, installed my bidet, and offered excellent advice regarding water filters. Extremely pleased with the excellent service that Chris M provided !

John A.

5/26/2017

Thousand Oaks Plumbing has been around for long enough to know that they will be here when you need them in the future. After the tankless water heater we had installed by what we thought was a reliable plumber three years ago died - without any company to back it up, we needed a water heater asap.
Brad came on a Saturday and installed the new water heater on Monday. He is a pleasure to work with and did an amazing job. I know that Thousand Oaks Plumbing will be here to help if anything goes wrong with it - unlike whatshisname.
Be assured that this company is reliable and courteous. Hire them without concern.

Rita R.

10/03/2018 12:00:00 SA

I appreciate the professionalism of Monique setting up the appointment at short notice and keeping me informed on the approximate time Jesse would arrive. Jesse's honesty in reviewing the problem and recommendations speaks volumes about him. I would use Jesse and T.O. Plumbing anytime and I highly recommend them. It is difficult to find someone as honest as Jesse in the world we live.

A C.

01/10/2018 12:00:00 SA

Truly professional and honest. That's really refreshing. Brian came out first to do a free estimate for the install of the whole house water filtration system.

We spoke with several other plumbers, who will only come out for installation. They talked as if they had more business than they know what to do with.

I will definitely be hiring TO plumbing to install my water filtration!

Turtle D.

5/17/2019

Absolutely love these guys at Thousand Oaks Plumbing! Honest and reliable, professional and polite. We have called Thousand Oaks plumbing for everything on our residence as well as rental properties. Owner (Danny) is like family to us. Highly recommend.

Dale K.

11/04/2017 12:00:00 SA

After our slab leak left soggy floors throughout our home, we were referred to Thousand Oaks Plumbing by some neighborhood friends who used them before. With one phone call we were cheerfully and professionally taken care of, (great answering service who relays the info to Danny right away). He was able to come out the same day to estimate the problem and give us a quote, even though it was on a busy weekend. The following day he re-routed our faulty pipes, and repaired the problem quickly and affordably.
Then, a few months later our water heater decided to start leaking all over the garage floor.... and who saved the day again?.... Danny at Thousand Oaks Plumbing.
The crew (Jesse and Brian S.) that came to install the new water heater was excellent, and we were up and running with a new water heater and drip pan, (and hot water again) the same day.
For leaks, plumbing issues, or water heaters I highly recommend using Thousand Oaks Plumbing. We will be passing their name on to everyone we know.

Tonja M.

05/08/2019 12:00:00 SA

Dan's company did our whole house plumbing for our renovation many years ago, and did a wonderful job. He always has knowledgeable, pleasant, on-time employees who explain what they are doing and do the job well. Tyler who came today (got an appointment within a couple of hours of my call!!) to clear a clogged drain in the kitchen was all of these things. I'd highly recommend TO Plumbing and will ask for Tyler for any future plumbing needs in our household.
Tonja M.

LaRee C.

04/02/2018 12:00:00 SA

We just had T.O plumbing come out last week to install a new trench less sewer pipe, my husband and I were really impressed by how quick and efficient the crew worked. They cleaned up everything beautifully afterward. We are super please with this company and would highly recommend them to our friends and neighbors!! THANK YOU THOUSAND OAKS PLUMBING!!!!

Ed B.

6/16/2016

Wanted to comment on an excellent experience we had. Discovered a leak in our water main line. Called at 3 pm and was scheduled for the next day between 2 and 4 pm. Jesse arrived at 1:45 ready to diagnose and make repair. He was very knowledgeable in diagnosing the leak and presenting a solution to fix. He worked very efficiently and did a quality job. I felt the pricing was fair and they did an excellent job across all aspects of the process.

I will use TO Plumbing and request Jesse for my future plumbing needs !!

S M.

4/25/2020

We had Thousand Oaks Plumbing redo all of our waste lines by going through the garage and around the outside of the house per their recommendations. It took them 5 days to do the work. They were always here on time, friendly and knowledgeable. We don't have to worry now that a pipe might break under our slab. We were very happy with the work they did. They cleaned up every day and really went over and beyond. We would highly recommend them.

G M.

10/19/2018

Chris came out to fix our leaky shower/tub. He was so polite, friendly, and mindful. I don't usually expect others to remove their shoes at the door although our family does - without asking, Chris did the same even though he kept having to put his shoes back on to run out to his truck. He saw that our baby was napping and apologized for having to make some noise and otherwise was super mindful and was whispering to not wake up the baby. So happy with the service - thanks, Chris!

Kelly P.

9/20/2018

Absolutely the best plumbers around . Have had them out multiple times for different issues which happens when you purchase a house built in 1963 ... They are on time, clean and have great prices . My new Halo system is awesome no more chlorine in my water . They are just great !

Michael M.

2/13/2019

We needed to replace our main sewer line which sounded like a hellish job. They gave us a reasonable quote, arrived on time, cleaned the job area at the end of each day and finished in the allotted time. Couldn't ask for more.
Highly recommended.

Thomas C.

8/28/2018

I had a leak on an outdoor valve appear last night and Thousand Oaks Plumbing was the only place I contacted that was able to answer some questions after hours. They were able to come first thing in the morning to fix the issue and even referred me to an irrigation specialist who can help me reconfigure my system to mitigate future issues. Jesse G was our guy and he was on time, super nice and gave me pricing up front. I hope I don't have any plumbing issues any time soon, but if I do I'm using these guys again.

Mike D.

06/05/2018 12:00:00 SA

I called them for help with a clogged sink, after another company canceled last-minute due to a difficulty with their van. They were a bit more expensive than the other company, but at least they made it here and got the job done. I'm very satisfied with their service and expediency!

Elias S.

1/20/2019

I had trouble with clogged kitchen drain. The water would not go down. I called a rooter router company. The person came and struggle with the clog for over 30 minutes and gave up. He told me that the pipe under the cement was cracked. It probably would run into the the thousand of dollars to get it fix.

I then called T.O. Plumbing told them the problem. They send a tech about three hours later. His name is Ramiro. He worked the cable for over 70 feet . Although he had a rough time getting through the stoppage he was able to clear it.
The total bill was only $145.00 and it came with a 30 day warranty.
I can only say that RAMIRO performed a miracle.
Over the years I hired different plumbing companies but from now I will call only THOUSAND OAKS PLUMBING .

Roy J.

3/31/2016

Wee were very happy with every aspect of our dealings with TO Plumbing. They were professional, friendly and efficient. Use this company, you will not be sorry.

Don W.

12/20/2019

Milo and Thomas just completed installation of a new water heater in my home and we couldn't be happier with their work. Quick response to our call and super professional work. I can't thank them enough and whole heartedly recommend them!!

Kenneth W.

7/22/2018

It's Sunday morning and there's sewage in the downstairs shower enclosure. What do you do? Well, I called T.O. Plumbing at 10:00 and left a message with the service. At 10:10 T.O. Plumbing called back and said a guy would arrive within an hour to run a rooter down the main sewer line. Long story short; within an hour not only had the guy shown up, but he actually had the main sewer line cleaned out.
It cost in the lower range of what I expected to pay on a Sunday, so yeah; 5 stars.

Susan H.

2/26/2020

They are excellent! Dependable. Pricing is goid also. They were really nice. We used Rogue plumbing on here, and it was a very bad experience. Undependable, and at the last minute they give you a different overpriced quote, and then they never even showed up. He left me a text asking for more money. I told him the,first qoute is what we agreed on. The day of, he nails you if you don't agree to pay him more. The owner Saul is very rude!! Save yourself a hassle, and money, and use anyone else but, Roque Plumbing!

Scott R.

04/06/2018 12:00:00 SA

Matthew and his assistant fixed our foundation leak today! We would 100% recommend them! They were very efficient, effective and did a very clean job in making the repair. Awesome company very accommodating!

Irma B.

06/11/2019 12:00:00 SA

Brian came by the day after we placed a call for service. We needed a plumber to fix a leaky toilet. While he was here, we asked him about possibly replacing the toilet seat as it was showing wear and tear. Brian gave us an estimate and after agreeing to the price, he left and returned within the half hour; now our toilet is working and looking like brand new. We would definitely call TO Plumbing for any future plumbing issues.

travis k.

01/07/2018 12:00:00 SA

Had a small gas leak outside my condo in Oxnard CA. Milo not only came on time but a few minutes early! Very helpful and efficient. Thank you Thousand Oaks Plumbing.

Beth C.

10/03/2019 12:00:00 SA

We had Tyler out today to unclog the bathtub. He suggested I use Bioclean for the drain and get a better hair catcher. He is always so thorough and very respectful and nice. Thanks Tyler!

Erin T.

1/15/2021

I am so grateful for Thousand Oaks Plumbing. I had a slab leak. Larry Cohen responded and rerouted by plumbing quickly and efficiently and suggested things that would prevent headaches down the road and a comfort pump so I now get hot water so much faster! I had to redo my entire first floor - everything from cabinets to flooring. Larry and his team always found a way to fit my schedule. Larry suggested I replace my lines and box for the washing machine because he said it would leak if I didn't do it. I was going to wait until they put in all my sinks to have him fix it, but I was gone for three days and when I returned, I opened the washer and water poured out - right after installing my new wood floors. Fortunately, it didn't go that far. Larry quickly responded and fixed the problem. Then came back a few days later with his team and although it was not part of the plan, went out and got me a new water heater and installed it after tirelessly explaining to me potential for another slab leak which I was concerned about because of issues caused by the water heater that I thought were precursors to the slab leak and were happening again. Then Jesse spent all day here rerouting one of my pipes so it would not interfere with the lazy susan in the new cabinet, installing my garbage disposal and the plumbing for three sinks, rerouting the gas line to my cooktop so one of my drawers would close and installing the cooktop and my dishwasher. He went above and beyond. So friendly and helpful. Thanks to all of you who helped. Sorry I don't remember all of your names.

M P.

3/28/2018

Highly recommend them! Called and Chris was here within an hour to fix our plumbing issue. Professional, honest, quick and so nice! Will definitely be my goto for all our plumbing needs! Thanks again guys!

Jayne M.

8/22/2018

They answered the phone promptly, they scheduled my appointment promptly, they called on their way, they were polite, neat and finished quickly. All with a very fair price. The will always be my go-to plumbing company.

Rebecca K.

8/17/2018

I couldn't be happier with TO plumbing. Chris is the absolute best. He arrived to fix my kitchen faucet which was a bit of a challenge. Chris was professional and an expert. He was on time and polite. Goodbye LLoyds
Thank you TO plumbing. I will use you again and definitely refer you to my friends and family.

Gary M.

10/22/2017

Called for repair of leaking faucet. Called me back within a few minutes and had a plumber at my house within the hour. Had the needed part on the truck and fixed the leak an just a few minutes. This is my third or fourth experience with T O Plumbing. All positive. Highly recommend.

Ashley A.

03/02/2018 12:00:00 SA

Absolutely the best! Called Thousand Oaks Plumbing in to take a look at an odd sink at my work, Chris came out and just made the whole process so easy! We will definitely be using them for any future issues!

Larry S.

7/31/2018

My experience was excellent. Why? Professional and attentive people from the office staff that listened to my plumbing need (a slab leak), to scheduling a qualified plumber to come to verify it and give me an estimate, to referring a leak-detection company to locate the pipe (there are 3 within inches of each other), to promptly scheduling the time to do the repair.
I also appreciated the quick turnaround for all the steps this job required because we needed to shut off the water for several days (over a weekend) before this work could be completed. Finally, TO Plumbing saved even more time (and expense) by suggesting to re-route the leaking line, avoiding a costly removal of our furnace to search for the leak under the slab. The re-routing was finished in about 3 hours with two teams of workmen. I will recommend this company highly

Rob R.

12/20/2019

We had some blockage in our bathrooms and the main line so called TO Plumbing. Tyler arrived right on time. He was very professional, helpful, honest, and knowledgeable. He fixed our problem, and he gave me a full lesson on my house and how the plumbing works. I actually think that because of this I'll be able to fix some minor plumbing issues myself now. I was very impressed with the entire experience. We'll be using TO Plumbing again.

Al F.

10/21/2018

Thousand Oaks plumbing was recommended by a friend of mine.

TO plumbing demonstrated that they are professional, punctual, cost effective, and do a job well done. They also kept the process neat and organized. I had a kitchen and washing machine drain line clogged. Was unable to use snake through the camera they confirmed that there was a broken pipe in the drain line. They explained a couple of options for the solution. I decided to reroute the drain line. Under John's supervision and his team they rerouted the drain line in a timely manner. Also they installed an earthquake shutoff valve. Everyone involved in this project is a big asset for TO plumbing company's success in short and long term.
Thanks to the management for such an established, sound and robust process and procedures to achieve customer satisfaction.
I strongly recommend TO plumbing to others.
Warmest regards, Al Faraji

Walter P.

02/05/2018 12:00:00 SA

T.O. Plumbing replaced my main sewer line with a new trenchless line. They are professional, did what they promised at the price quoted. I am glad I chose them and would use them again.

John D.

02/01/2018 12:00:00 SA

I had my plumbing backup on Monday night at 9:30 PM. I called a couple of other plumbers and the price to service at that time was outrageous. In addition, they were not going to get to my house until 11:00 PM. Luckily, a friend suggested TO Plumbing. They were at my house within a 1/2 hour, done in another 1/2 hour and for 1/2 the price the other places had quoted. The guy who came to my house was professional, courteous and clearly knew his stuff.

MaxandNoelle R.

12/04/2019 12:00:00 SA

Tyler came and serviced our bathroom sink. His work was quality and very thorough...most importantly he was very personable and professional!!

Susan R.

6/19/2018

This is the best plumbing business in the area, no question. We had water damage in our kitchen in January this year. The kitchen was completely gutted, and they have taken care of all the plumbing repairs. I have used TO plumbing for about 2 years prior to this for small things, and I was so happy with their service that we ended up using them in this complete remodel. Every person who works for the business, including the answering service, is polite and professional. They always call you back, they always show up when they say they will, and if they can't complete the job that day for whatever the reason, the staff at the office knows this when you call to reschedule. Prices are reasonable and the work, so far, is always done correctly. Employees always clean up after themselves, are courteous, and on time. What more do you want for your plumbing needs??

Jeff P.

06/06/2018 12:00:00 SA

Just had Brad from Thousand Oaks Plumbing come and he was great! On time, fully explained what he was going to do and the cost. He was quick, clean, and professional. If we ever have plumbing issues in the future we plan on calling Thousand Oaks Plumbing.

Tamara K.

11/24/2019

Thousand Oaks Plumbing goes the extra mile for their customers. Danny (owner) stepped up to assist us in resolving a plumbing issue. They take customer service very seriously.

Tina S.

10/12/2017 12:00:00 SA

I have used Thousand Oaks plumbing for over 10 years. They are a wonderful company to deal with. Every plumber that has come to my house has been professional, clean, explained the work that needed to be done and provided a quote appropriately. They are always fair and honest. Highly recommend them

To add an additional comment I've had both Matthew and Oscar work at my house the last few days. I needed a lot of work done and they were so fantastic. They are polite, clean, efficient and communicate well with respect to the work to be done. Their rates are so reasonable and they are reliable all the time.

S K.

09/06/2019 12:00:00 SA

Danny is professional and trustworthy. TO Plumbing is our go-to plumbing company. They've done two major jobs for us and we were very pleased.

Ira S.

5/23/2018

If every business conducted themselves like Thousand Oaks Plumbing it would be so much easier to plan and maintain your home repairs. They are extremely professional and kept us fully advised. We wouldn't use any other Plummer!!!!

Lucy S.

8/18/2019

The plumber came and fix our problems in 30 minutes,the bill came to $140.00 (without parts). To my opinion they are over charging.

John W.

10/28/2019

Fast, efficient, fixed my slow shower drain quickly. I really appreciate having a plumber who is polite and does great work!

Dave E.

11/06/2017 12:00:00 SA

Chris was terrific. He installed a new kitchen faucet, garbage disposal, and fixed a leaky faucet in the bathroom even though it wasn't on the original workorder. He was extremely knowledgeable and personal. Since I was interested, he explained what he was doing as he went through the process so I could troubleshoot later. I won't hesitate to call Thousand Oaks Plumbing the next time I need a plumber...and I will ask for Chris!

Tina C.

02/09/2017 12:00:00 SA

We've called on TO Plumbing twice. First, to replace our sewer line and second to replace our water heater. Danny and his team are trustworthy and they provide prompt and excellent service. Joe installed our water heater and was professional and efficient.

A-ha C.

3/28/2018

Matthew and Hi-Man showed up on time and were very patient when I described the problem to them. My house has a leaking issue in the garage from the decking upstairs. In the very beginning, Matthew thinks it is drains' issue, but after listening to my concern, Matthew agreed to perform some experiment by pouring waters on the drains. They did it over and over again with patient and Matthew inspected the problem with cautious.
At the end, Matthew concluded it should be a deck issue but not drain issue. They clean up everything and swept the floor before leave. Very professional. Although there is $79 charge, for the time and inspection they had done for us, it's worth it.

Comparing with the other plumbing company who said they will fix the drain/pipe issue for $1,750 and could be more if they find the root cause, Thousand Oaks Plumbing is a more trustable company because their employees are well-trained and they are very honest by saying this is not plumbing problem but deck issue.

Thanks again to Matthew, Hi-Man and Thousand Oaks Plumbing.

Dawn P.

3/22/2018

Needing to replace your sewer is never a fun process - however Danny the owner of Thousand Oaks Plumbing worked with us so that our problem could be resolved in the best way possible. The actual job was quite a task since our house actually had two sewer pipes that joined in the front of our house. Romiro and his crew did an amazing job , especially since we had completely replaced our front yard landscaping less than 4 months ago I was excited that they were only going to need to dig 4 holes and not trench the entire yard - then came home to see how BIG those holes had to be and found my yard under what looked like a mountain of dirt. Romiro assured me that we would not even know they had been there once the new pipe was pulled into place and the yard put back as sure enough - no one would know any part of the yard had been dug up - great job and THANK YOU THOUSAND OAKS PLUMBING !

Carlo V.

6/22/2019

Thousand Oaks Plumbing is GREAT! They are always there when you need them and are very professional. They text and call you 30 min before they arrive and get the job done! Chris Danko installed my new dishwasher, that sears couldn't do and he was great! Super nice and went the extra mile!!!

Laura T.

7/28/2019

Excellent service and very efficient. Jesse came out on a Sunday and fixed our broken pipe in our kitchen as well as called and set up for the restoration company to come out immediately and dry everything out. Highly recommend and would use again if needed.

FRANK S.

10/02/2019 12:00:00 SA

I own a small Cafe and with a ton of wear and tear on equipment and plumbing occasionally there are plumbing issues as well as preventative maintenance. I am always cautious of dealing with different trades and i do not have time for poor workmanship or unknowledgeable staff. I should have started by saying I NEVER write reviews. However the workmanship and skill of Paul warranted me taking the time to highly recommend him. He is the ONLY plumber that I will be dealing with from this point on. He has the experience and thoroughly explained and resolved all of our issues. I highly recommend

R R.

2/15/2018

This business needs to be moved to the top of the list! I had all of my sink issues fixed within 3 days. From the day I called to the day Jesse came to take care of everything, it was white glove service HANDS DOWN. They called me back, they scheduled it perfectly, they sent me an email confirmation, they called me 10 minutes before Jesse came to let me know he would be there, he was totally a pro at what he does. The kicker was that they also sent me an email introducing Jesse to me so that I knew who was coming to my door!!! WHO DOES THAT?!?!?!

Ladies and gents, I cannot recommend TO Plumbing enough. Their service from start to finish was outstanding. From the office staff to the gentleman who came to my door (Jesse), it was white glove service all the way.

THE NEXT TIME YOU NEED PLUMBING SERVICES, CALL TO PLUMBING. YOU WILL NOT REGRET IT!!

Terry K.

9/13/2017

T.o. Plumbing was very professional. The plumbers were very personable and did an excellent job. Rather than try to charge for more than we needed, all reps were honest and helpful, suggesting the most cost efficient solution. Recommend them highly.

Jenn P.

05/08/2017 12:00:00 SA

Mathew was my technician... fast efficient... good on price ... same day appointment!

Gen Sol O.

9/18/2019

I found a puddle of water coming from the ceiling of my family room in the morning. Called TOP, had an appointment for that afternoon. Jesse arrived within the time they stated, between 12-2p. Finding the pipe, was the hardest part and I basically watched. He punched a hole where the leak was found but didn't find a pipe. This had to be done several times until he found the pipe on the opposite side of the room! The slight slope in my ceiling caused the water to travel. Plus it got the wall of the downstairs powder room too. The toilet from the master bath was the culprit, and the only way to get to that was by punching a hole through my son's bedroom. Overall, four rooms were effected. Jesse replaced the leaking pipe, cleaned up after himself and I have holes for the walls and ceilings to dry out. The damage could have been worse if I had to wait longer but they came quickly, found the problem (no easy task) and cleaned up. I'm not good with the cost of this service for comparison, but for all the work he put in, it seemed fair to me. Generally, I'm very pleased with their service and would use them again.

Janis V.

8/23/2017

Brad was excellent. He showed up promptly at 8am, as scheduled, had all his tools and parts needed for the job. He also gave me tips on what NOT to put in your garbage disposal. He was also courteous, friendly and clean! A perfect 10 out of 10. I will definitely use Thousand Oaks Plumbing for all my future plumbing needs.

Jessica R.

6/15/2018

Horrrrrrible! I have never experienced a worse attitude or a more terrifying plumber in my life. I will NEVER use them again. I would highly advise to take your business elsewhere. Not only was it horrible, the plumber basically left saying I did my best now I expect you to give me a good yelp review. After he talked down to me, wouldn't field my questions, wouldn't discuss options for hardware, tracked dirt through my house, dressed like a total slob, and even left the project completed poorly! My faucet isn't properly attached to the wall!! And I was charged SIGNIFICANTLY more than I was quoted. I was very disappointed and feel ripped off.

Lisa M.

09/12/2019 12:00:00 SA

Larry came and fixed a broken pipe in a bathroom wall. He went over everything with me first, was very straightforward and delivered as expected. Great job! Thank you!

R B.

04/04/2017 12:00:00 SA

Had a septic inspection for new home and they were friendly and knowledgeable. Showed them another issue and they explained how to fix it easily rather than trying to charge something unnecessary to repair. Honest!

Mark B.

4/26/2017

Great communication great service I would use them again. I think plumbing prices are high but that's just what it costs. The issue I had was fixed with no drama.

G R.

8/29/2019

Milo and Eric have done excellent work for us over the past few years on commercial and residential property remodels. Recent work includes complete Pex re-pipes, new gas lines, and replacement of cast iron sewer lines with ABS lines for 2 extensive building remodels. Both copper and PEX (Uponor) materials and workmanship are of the best quality. Recommend using KENZ and T. O. Plumbing.

Joe K.

10/24/2018

Had Jessie install a new sink faucet to replace the old one. Literally a 15 minute job. Was charged $300 and I even supplied the $30 faucet. Completely ripped off for the amount of time and effort to complete the job. I would never use these guys again....

Ann B.

07/10/2017 12:00:00 SA

Our disposal died last night, so got on the phone and called several plumbers to find out how much it is for a replacement. T.O. Plumbing was the least expensive, and the two reps I talked to on the phone were informative and helpful. We scheduled for tomorrow, but they called and had a cancellation for today, which we preferred, and they came out and had it done in 15 minutes. The tech was super nice, cleaned up after himself, and our favorite part, NO UPSELLING! I get so tired of places scaring you, or suggesting you should spend more. We would highly rec T. O. Plumbing for their great prices and customer service, and excellent work.

Terry H.

11/27/2017

Called Thousand oaks plumbing at 9 am for a frozen shower faucet was told earliest would be Thursday. Two hours later I got a call regarding a cancellation and that Chris would be at my home around Noon. Chris was extremely professional, gave me an estimate and went to work. Thirty minutes later back in business!!!! I will keep Thousand Oaks Plumbing at the top of my list for any future needs. Highly recommend!

Terry Hinckley

Mike H.

11/13/2015

Danny and his crews are amazing. He is honest, reliable, friendly and helpful.
The lady on the phone was great and was able to schedule a day and time that was perfect for both of us!
So if you need a reliable local plumber I can 100% recommend Thousand Oaks Plumbing.
Thanks!

Denice S.

11/09/2017 12:00:00 SA

Had an emergency plumbing issue over the Labor Day weekend and had to have an emergency crew out from a different company. They fixed our immediate problem but told us we would have to open up our floors and concrete slab to repipe the house. We declined as we wanted a second opinion.
Called Thousand Oaks Plumbing and Dan came out to evaluate our issues with his pipe camera. We saw the video as he advanced the camera. So glad we called him! Although our pipes are old they do not need to be replaced thus saving us thousands of dollars in plumbing fees not to mention the redo of the concrete slab and our hardwood floors.
Thank you, Dan, for your expertise and professionalism! My husband and I are so grateful to have found an honest person. This company will be our go to for any future problems and will definitely recommend to our friends!!

Kevin V.

5/20/2019

Can not express how polite and courteous all the staff at TO Plumbing is. On time. Fair prices. Always reliable

Paul K.

6/21/2018

While they are a little expensive (I guess all plumbers are) they are certainly a good group. Brad and Brian are first rate; they do what they say, are fast and appear to do a great job. These are also the kind of guys you would like to have over for dinner--if you didn't have to pay them. Seriously, if I ever have need for a plumber again I won't hesitate to call these guys.

Dr. Clint H.

7/25/2019

We needed a rather long side yard drain line replaced next to our Moorpark home. The job was complicated due to a number of large conifer trees with invasive roots and two walls that had to be tunneled under to route the line to the street. T.O. Plumbing's quote was thousands less than the competition that we had used in the past (you know, the big company with the cute radio ads). The finished job was first-rate, down to the detailed level of replanting landscaping, sifting and replacing decorative rocks, and hosing down our walkways. The crew was helpful and responsive when we asked for an addition to the design that added a day of labor to the project. We'll definitely be calling T.O. Plumbing for quotations on several other renovation and remodeling jobs that we are anticipating.

Laura G.

12/03/2016 12:00:00 SA

Thousand Oaks Plumbing delivered quality, prompt service at a very reasonable price. The plumber, Matthew was professional, efficient, and very knowledgeable. We have called other plumbing services in the past that proved to be extremely disappointing. We are so grateful to have found Thousand Oaks Plumbing and will definitely be calling them back in the future for our plumbing needs. We highly recommend them!

Richard F.

02/01/2019 12:00:00 SA

I'm a restaurant business owner so I know how difficult running a business can be. Finding excellent service providers sometimes feels like a thing of the past. Until I found Thousand Oaks Plumbing. Had a hot water emergency and they were there for me within an hour. Knowledgeable, friendly and most importantly....honest. Would use them again without hesitation.

Consumer818 Z.

12/10/2018 12:00:00 SA

Another company quoted $1500 and TO plumbing completed the job for $150! True story! Thank you again for your attention to service and treating my plumbing problems from your lens of how would you treat this if this was your own home or do you upsell the home owner and try to get as much $$$$ as possible. Thank you for having integrity and honesty.

Nancy M.

07/03/2020 12:00:00 SA

We had a high pitch noise coming from our water pressure regulator where the emergency shut off valve is. I called Thousand Oaks Plumbing because they were referred to me by a friend. We were able to arrange to have someone come out in a couple of days. We were given a reminder call about 15 minutes prior to our repairman arriving for his appointment. Steve showed up on time and was such a pleasure to work with. During these times of Covid, I appreciated that he was wearing a mask. He was absolutely one of the nicest plumbers we have worked with. He explained everything and showed me everything in terms that I could understand. He even discovered another water pressure regulator I was unaware of that is located in our garage! He was so friendly, really felt as though he was a friend coming to help out with a repair. On top of that, he is meticulous and is professional. His experience and knowledge of plumbing is very obvious. He analyzed the problem and knew how to repair the problem. I highly recommend Thousand Oaks Plumbing and I highly recommend Steve who is smart, takes pride in his work and such a nice guy. Thank you!

Terynn F.

3/21/2019

Not only did they have a prompt response time for a main line blockage at night they we're $110 cheaper than other quotes and very professional! Alberto provided expert service and was very friendly. We were very grateful!

Mary S.

7/14/2016

We called Mike Diamond Plumbing first (unfortunately) and they were nothing but scammers; we told them to leave and then called Thousand Oaks Plumbing. They were courteous, helpful, understand and most importantly COMPETENT! Bundle that with professionalism and fairness... they're a 100% WINNER! Anyone needing a plumber, look no further, call Thousand Oaks Plumbing, you won't be disappointed!

Gianfranco L.

11/19/2017

Joe (one of danny's technicains) was great! He replaced my water heater and was very professional.

Vincent H.

5/16/2018

Over the weekend I had a problem with the drain for my laundry washer and dishwasher so the kitchen sink was backing up. After I called THousand oaks plumbing, I was able to reach someone within the first call, which is a problem I had with other plumbing companies. TO plumbing was upfront about the prices and I found it to be fair. Juan came out and he was promptly on time. He identified the problem and I told him that I wanted the unclog and hydro jet. Total was $320. Some other company tried to charge me almost $500. Juan was very professional and answered all my questions. I am glad that I now have a reliable plumbing company to go to.

Christina E.

6/17/2019

Paul was on time, super knowledgable and efficient. Got our whole house water system working and solved our drinking water problem by installing a under counter kitchen filter. Polite and friendly and professional. Thank you!

Melissa M.

6/13/2019

I don't know of anyone who WANTS to call a plumber, but I am glad I called Thousand Oaks Plumbing when my water heater quit working and started leaking. A technician arrived within a few hours of my call and the work was completed that day. I am so happy with the quality of work performed by the technician, Brad. He thoroughly explained what needed to be done and the cost, which is awesomely a flat rate, so no surprises as the work progressed. He made several suggestions to help me save on water usage as well. The work areas were left cleaner than before he started!
I am impressed with the entire company as well. When I first called I had a lot of questions (as always) and the scheduler had a technician call me back within 5 minutes. Mike answered my questions clearly about installation process, function and approximate costs on tank and tankless water heaters so I could make an informed decision.

Paul O.

06/12/2019 12:00:00 SA

I had a leaky main valve at my house and called Thousand Oaks Plumbing late last night for an emergency service. Tanya the dispatcher was so helpful in promising a call back at the promised time and arranging a wonderful gentleman named Paul Nicholl to come out and fixing the problem. Paul was very professional and courteous in explaining what needed to be done, estimating the cost and completing the work to my satisfaction. His work was perfect and the cost was very reasonable. I am so happy and satisfied with my experience with Thousand Oaks Plumbing that they will be my go-to place for my future plumbing needs. Thank you Tanya and Paul for the great job !

Ken K.

1/25/2019

Brad came with a great attitude and promptly addressed our ceiling leak. Cleaned up nicely; pricing was fair.

Susan E.

4/15/2018

I was having some work done in my kitchen, and the sink had been removed. I bought an inexpensive ($99) portable sink to use until the permanent sink was back in place, and called T. O. Plumbing to install it. When the plumber came out to the house he said the installation fee would be $600! I told him no way, that was outrageous. The portable sink came with everything needed, so all he had to do was connect the hoses and the existing drain. He called his office and they knocked the price down to $360. I said that was still ridiculous, and to forget it, I would get someone else to do it. I hired a handyman, who did the job in 20 minutes and charged $100. I am sick and tired of plumbers who try to take advantage of people.

Terry P.

07/04/2018 12:00:00 SA

I was very impressed with Thousand Oaks Plumbing. They needed to excavate down 7 feet to a failed section of piping, remove and install new pipe and fittings to correct our sewer problems. Even though the project took 3 days instead of the estimated 1 day, they only charged us the original quoted fee. Alberto, Joe and Brandan were all great to work with.

Skip B.

06/06/2017 12:00:00 SA

We highly recommend T.O. Plumbing. We discovered roots in our main line sewer. Another local plumber provided an extremely expensive quote. Danny came out promptly, confirmed the problem, and provided an extremely fair price. Scheduling was easy. They showed up on time. Completed the work promptly without any hassles. Cleaned up after they were completed. Zero issues. We will use them again and have no problems providing referrals.

Mistie L.

5/17/2019

Sincere thanks to the entire staff at Thousand Oaks Plumbing. The entire experience from my initial call to the final repair was professional, flexible, efficiently automated for quick, comprehensive, honest quotes and the service and repairs were completed quickly and professionally, with consistent communication through the process to provide timely updates and request decisions as needed. Great work Tony! Thank you so much.

Anna W.

07/02/2018 12:00:00 SA

My experience was as it should be from start to finish. Professional and friendly, honest, and prompt. I called the main number on a Wednesday to give a description of my plumbing issue, they gave me the option of emergency (faster) service or regular and I chose regular. They were able to squeeze us in the following Monday with a two hour window. I loved this because it was shorter than the normal 4 hour service window that ruins your day. It worked out to be during my child's nap time so knew we'd be home. Perfect! They gave me a 10 minute heads up call that their plumber, Chris, was on the way and he was right on time. I showed him the leaky toilet, he quickly and confidently diagnosed the problem and walked me through why fixing it was better than buying a new toilet. Very thorough. He fixed the toilet, there was no mess left behind (he even removed his shoes upon entering the house), and the cost was exactly as quoted. Very happy with my service. Thank you, Chris and TO Plumbing!

Beth G.

05/06/2019 12:00:00 SA

Tyler reset a toilet for me today and he was very knowledgeable and efficient, not to mention courteous and respectful of my property. He left my bathroom clean and I have high standards! Great job and I highly recommend!!

Koo G.

12/05/2016 12:00:00 SA

Excellent service. Jesse was very knowledgeable regarding water heaters and fixed the problem. The office staff (Desireh) is very friendly and professional and they work with you reading appointments and repair quotes. They also have a set hourly rate so you know in advance how much you may spend plus parts. And if possible they quote you the complete cost of the service and repairs over the phone and their prices are very reasonable and a lot better than their competitors. I highly recommend them.

Marcus S.

12/02/2016 12:00:00 SA

Garbage disposal wasn't working. Called and Jesse came out. Had a window between 8-10, he showed up at 8, awesome. No waiting around all morning. Jesse was very friendly and honest with what was going on. Overall, very good experience. Much better than other companies I've dealt with. Will use again and would highly recommend.

Rhonda B.

05/02/2017 12:00:00 SA

Always professional, and practical advice - quick to schedule and I'm confident that Brad won't let me sweat the small stuff.

Faith K.

2/19/2018

Best plumbing service! I had a plumbing emergency and looked these guys up online . They were at my house fast. Took care of my issue fast as well. Friendly, kind, and smart worker Juan helped me out tremendously. He was just so professional. Reasonably priced. Will for sure keep their number saved and call them again if in need as well as refer them out to others. Such an awesome experience.

Steve F.

10/26/2018

Dan came out as a 2nd opinion for a supposedly-clogged drainpipe under my family room. He sent out the Hydroflush tech and that flushed the line sufficiently and saved me 6K! You guys rock!

Charles N.

03/02/2019 12:00:00 SA

I have a rental property in Moorpark. My tenant called in the morning saying that the water heater was leaking from the bottom. The water heater was quite old, and I knew that it would need replacement. I called Thousand Oaks Plumbing, and they were able to provide an estimate over the phone so I knew about what my costs would be, and they were available to come out to confirm the problem and start the replacement that afternoon. My tenants had hot water right away. The water heater installation was brought up to code and no surprises. It was great that everything went smoothly and within budget. Thank you!

Marian D.

5/28/2019

I had a major leaking problem and called TO Plumbing on May 6th and Tony C., the Service Tech and Alberto came out the same day. Tony took photos of the problem and talked to both my son and myself and also sent photos of the pipe to us. We scheduled the work for May 15th and 16th. Tony C. came out and painted the area near the curb and my home days before the pipe installation began. On the 15th, the Crew Supervisor, John B. came out along with 3 Installers, Jerry P., Doug M. and Miguel V. These men were so helpful, knowledgeable, kind and respectful. It rained on the 16th but they were here at 8:30 am to complete the job. I have already recommended TO Plumbing to my family and friends. The entire project was done with an inspector and manager at my home to check over the work being done. I am so pleased with everyone and everything. I don't know you Dan, but I can only imagine you must be an amazing owner to have hired such wonderful people. Thank you so much! I am also adding another Star!!

Marian D.

Lorraine K.

10/16/2017

Thousand Oaks Plumbing is great. We had a slab leak and called Thousand Oaks Plumbing to get an estimate and then have the repair done. I like that they had a very responsive customer service team that called me back quickly to set-up the appointment as well as calling to let me know when the plumber was on the way. Milo did a great job fixing our slab leak and finding the most efficient and least invasive way to re-route our hot water pipe. Brian was great to work with when giving me the quote and supervising the project. He even invoiced me for a much lower amount since the job didn't take as long as he originally thought. I definitely appreciated that. They are very honest and care about doing the best job for their customers. I would definitely use them again.

Frank C.

11/04/2017 12:00:00 SA

TO Plumbing is the best plumbing company I have ever worked with. They showed up to replace my leaking water heater in less than 2 hours from the time I called. And it was on a Saturday! Chris was an absolute machine, and had me up and running in no time. He works fast, gets things right the first time and really knows what he is doing. Brian not only called to confirm my appointment, by also called to make sure everything was done properly. Great customer service and outstanding quality! Never calling another plumber...

Lori L.

4/17/2018

After we had a plumber for years and gave him lots of work and referrals because he did good work, we really started seeing him charge us top dollar more and more after every job. We decided to shift gears and looked for new plumbers and thanks to all the great referrals on Yelp, we thought we'd try TO plumbing. They came out for a toilet/tub clog (we weren't sure which was the problem cause they both backed up) and they had a hard time too but they quoted us up front, then when it got into more, they quoted the extra and were very transparent and professional. They even called a camera guy out to see through the pipes why a clog would not clear and they figured it out and the same price I was quoted, that was the price I paid and they spent WAY more time than they wanted I'm sure. Very much recommend them. In fact, we are doing full remodel and going to contract on our own instead of a general and they will be top of our list!

A W.

10/19/2017

Chris from Thousand Oaks Plumbing was wonderful! TO Plumbing recently took over for a local plumber that I was very loyal to, but I was happily surprised by Chris. He was on time, clean, explained everything to me and was just all around pleasant. I will be using TO Plumbing for all of my future needs!!

Larry L.

06/04/2016 12:00:00 SA

Daniel was able to find our access that was buried and take care of our blocked line. Found some roots in the main line and will definitely be using them to repair the broken pipe. Thanks again for the prompt service!

Shari B.

1/21/2019

Very fast response to my call...the plumber who came to do the work ,Chris,arrived on time and accomplished the job efficiently... price was fully explained before work and was reasonable.....if I need plumbing work in the future, will call them first

Vicki S.

10/05/2017 12:00:00 SA

This was my first time using Thousand Oaks Plumbing and I couldn't believe how quickly and professionally they responded to my request for an estimate! If this is how they regularly do business, then I'm sold! Not only did they come out when promised, but they emailed me ahead of time to know who to expect. They also were able to come out earlier than anticipated and called beforehand to see if that would work for my schedule. Brian came when he said he would, was able to look at the problem I had and give me an estimate for repair within the hour. As a small business, I have found it very difficult to find reliable contractors, but Thousand Oaks Plumbing was a breath of fresh air! I'm truly looking forward to doing business with them and even though I hope that I don't have future plumbing issues, if I do I will call them first. Thank you Brian and the whole team at Thousand Oaks Plumbing.

Diana T.

02/05/2016 12:00:00 SA

Great job! Really nice company to work with and very honest. I appreciate that they were honest and just fixed the problem and weren't out to take advantage of us. Jesse was terrific and very helpful in fixing my shower heads. Not only did he do a great job but very pleasant too! From the good Turks!

Liz P.

4/23/2017

Given the other great reviews, we were hoping for a more positive experience. After consulting with another plumber and doing our own research, we discovered (after the fact) that this company charged almost double what another company said it should have cost (TO Plumbing charged us $41 for a part that Lowe's had for $9, for example). When I asked for clarification about why it was costing so much, the answers I got were jargon-laden and seemed intended to confuse me. Additionally, when I inquired about the sediment in the water heater when the technician was here, I was told that the only option was to replace it... no mention of flushing it or replacing the heating element as a first response, as was recommended by a different plumber the following day. We were also told that the cost to replace the water pressure regulator was $150 more than another company told us... upon reviewing the estimate from TO Plumbing, we realized that they were quoting such a high price perhaps because they didn't have the correct part that we needed (a single union), so they were going to charge extra to install a double union regulator since that was apparently what they had on hand, even though it wasn't an urgent repair so they could've gotten the correct part and come back a few days later.

I can't help but wonder if the fact that I'm a relatively young female contributed to why the technician took advantage of me with pricing? I had the sense the whole time that I was being taken advantage of. We advise you to look elsewhere for transparent plumbing work.

Pat J.

3/31/2016

Had our water heater replaced today. We appreciated the honest and efficient work completed by the owner. We will absolutely continue to use them when needed and highly recommend this company.

John M.

6/14/2018

They have helped me multiple times. Pricing is fair and within market range. Make good recommendations without pushing you to spend crazy amounts on minor repairs.

Joe S.

9/23/2019

If you are looking for someone knowledgeable and friendly Jesse Jr. with Thousand Oaks Plumbing is your guy for your plumbing needs. We just bought a home in Simi Valley and it didn't take long to find leaks from several openings (I had an older uncle like that once). I had spoken with Shallan in the office on Friday and she set us up for an appointment the next Monday morning. Jesse Jr. arrived promptly when Shallan said he would, assessed the situation, and then provided a detailed quote for the work to be done. Having used Thousand Oaks Plumbing for a job at our previous home I didn't hesitate. Jesse Jr. performed the repairs and an installation both expertly & efficiently. The final cost of the job was exactly the same as the initial quote (what more could you ask for?). Much as with anyone else you ever need to contract for work - once you find someone you can trust stick with that company. Thousand Oaks Plumbing is your best choice.

Steve M.

8/14/2018

New pressure regulator installed. Brad arrived on time, explained the installation process, and let me know when the job was completed. Great job. Totally professional. I will definitely use TO Plumbing again.

John A.

08/04/2018 12:00:00 SA

Jessie from TO Plumbing did a great job. I accidentally made him wait at my house for me but he was understanding. He did a great job quickly and even stuck around to answer a couple of unrelated questions about other jobs I have in mind. I have been doing a lot of work on my house this year and have gone through four other plumbers even following recommendations. Jessie is the first one who seemed to really care about making the customer happy. Get this guy and keep him!!

Jennifer K.

5/18/2017

Brad was awesome. Super friendly and he showed me the problems that existed rather than just telling me (usually that is done when someone wants to make money). He worked quickly and cleaned up after he was done. I would recommend Brad in a heartbeat. The lady that answers the phone at T.O. Plumbing isn't very warm and friendly and I felt like I was bothering her when I called to schedule an appointment. But Brad more than made up for that.

Robert B.

09/01/2017 12:00:00 SA

Jesse did a great job. Quickly diagnosed a clog we had and helped fix it. Took a lot of care not to drag equipment through our house which was greatly appreciated. Electronic receipts and email scheduling worked really well. Will def. use again.

Helen H.

6/30/2018

We had a slab leak under our carpet and Thousand Oaks Plumbing came to our rescue! We had another quote that was twice as much $$ to do the job. Milo and Erik did a great job re-routing the pipes without going thru the slab. Danny, the owner, came out to make a recommendation for the re-routing of the pipes. Working in the attic on a hot day was no fun, but they never complained. They cleaned up after they were finished and the leak was stopped. I would not hesitate to recommend them.

Lakin C.

10/06/2018 12:00:00 SA

I had a water leak in both bathrooms very late at night. I went through all my household towels trying to sop it all up. I found TO Plumbing in a mad dash Yelp look to find an after hours plumber. The woman I spoke with on the phone was extremely helpful, she called me back 3 times to make sure the appointment was set and someone could come to the house. They arrived on time first thing in the morning and stayed all day. It was a huge job, they were friendly, professional, explained everything to me in advance. They even fixed and improved work done a couple years back by another company. I highly recommend TO Plumbing for ALL your plumbing needs, large and small. They're the best!

Kimberly D.

09/10/2015 12:00:00 SA

Wonderful customer service! Everything from the phone appointment operator, to the service, was great. The sweet lady on the phone gave us an estimate beforehand and was able to schedule someone to come help us within a few hours. Dennis was/is amazing. He solved our stoppage problem and took the time to triple check his work - all while having a great conversation. I'm really glad to find such a great plumbing company near us.

Jack I.

12/29/2017

Chris from Thousand Oaks Plumbing was fantastic! He showed up on time and knew his stuff. He was able to replace a garbage disposal and fix seal on dishwasher in less than an hour. This company also came out in one day during the holiday week...so pleased and will use them again.

Red E.

12/28/2017

Things to Note with Companies:
1. Make sure everything, every item, part, and cost is itemized. Just because you are told such and such is included, be aware when the job is started or in progress you might be told such and such is extra. By then it might be too late to have them stop the job. Plus other companies you looked in to might be busy now.
2. Make sure they use drop cloths and vacuum up mess. You don't want black sole marks on your walls and floors, pipe shavings and wall shavings on your floors and carpets.
3. Have them give brand, model, and part number for whatever is installed. You might get a cheaper brand or model. Just because a quote is cheaper does not mean you will get a good deal. You might get cheaper equipment, which might make another company's price better because it priced top of the line equipment.
4. Don't stand for employees who curse and get angry, bang tools against pipes and floors when frustrated. You might have to leave your home to get away from it.
5. Make sure employees have worked for the company for a respectable time. You don't want relatively new employees that are not experienced or bring habits or a culture from their previous employers.
6. If job is quoted for two people, make sure the company uses two people. One employee might not be able to do certain things and get angry. Plus the job might take two to three times longer to complete, so instead of you staying home for a day, you might have to be home for two days, until the job or jobs are completed.
7. Be sure to know if the parts and job have been permitted. Many companies, such as those used by Home Depot and Lowe's, get permits for jobs. Many companies do not pull permits for jobs, which means equipment or the quality of work might not be to permit.

Sarah W.

12/18/2017

Dan, Dennis, and team are great! We needed to have both of our bathrooms torn up in order to replace a main pipe under our home. The team was fantastic. Even though the project was messy, they cleaned up every day before the left and prepped every morning to try and keep the rest of my house clean. They finished the project on time and were so friendly and kind. I know NOTHING about plumbing and they would explain things to me in a way that made sense. Highly recommended them!

Mario M.

12/15/2017

My wife and I moved to Thousand Oaks just a few months ago. Our realtor had T.O.P. Come out to do an inspection on our plumbing lines. Remembering the excellent service Romiro provided we gave them a call when our plumbing gave us an issue. Romiro once again came out took care of the problem in no time at all. Thank you Thousand Oaks Plumbing

Gus G.

7/31/2015

I first met Danny from TO Plumbing when I had a slab leak the day before Thanksgiving and the insurance company sent him out. He was the only plumber that came out and took the time to give me an immediate work around, so that I could host Thanksgiving dinner. He then came back after Thanksgiving to fix the problem and came up with a great solution, that allowed me not to cut open the slab and save me money. I now have TO Plumbing on speed dial and have had Danny out to my house multiple times for plumbing issues. I have always found Danny to be very knowledgeable, professional and fair. I highly recommend TO Plumbing to anyone in need of a good, honest plumber!

Angie W.

6/27/2017

I called 4 plumbers yesterday! I had to leave messages and not one of them called me back. I could have kept going down the list, but with it being a plumbing issue which are typically time sensitive, I figured I'd get a call back fast. Nope. Today Thousand Oaks Plumbing was the first call that I made from a new list. I didn't have to leave a message because someone actually picked up the phone. 2 hours later, a technician was at my house fixing our leaky sink. He was efficient and professional. I also loved the electronic invoicing and payment option. My only issue and reason it's not a 5 star review is due to the cost. I don't have much to compare this to as I didn't shop around, but as a first time homeowner with her first plumbing repair, I didn't expect it to be so pricy for what the technician said was a simple repair. I know that he probably isn't responsible for the pricing and for all I know it could be the going rate, but it hurt to pay so much. I might have to shop around next time we have a less time sensitive repair.

Greg H.

10/15/2017

Honest, quick and trustworthy are an understatement. I can't recommend Thousand Oaks Plumbing enough.

Lori G.

4/26/2017

The best plumber!!! Jesse is great, smart, and professional! I would highly recommend this plumbing company.

Eileen K.

08/11/2017 12:00:00 SA

We just relocated from NY and needed to get gas line set up before our new gas dryer was installed. Also had clogged shower and sinks and Thousand Oaks Plumbing responded quickly, had great communication about updates on when the plumber was coming and when Jesse the plumber arrived, he was friendly, super knowledgable and welcoming as he knew we were just moving into a new home! Since I am new to the area, I feel very lucky to have found Jesse and Thousand Oaks plumbing and their prices were very fair! I would highly recommend Thousand Oaks Plumbing!

Heidi R.

01/09/2018 12:00:00 SA

Chris came out right on schedule and fixed my clogged sink. At no time did I feel as though I was getting ripped off. He was friendly and helpful. Very professional and cleaned up after he was done. I would highly recommend. From scheduling the appointment to the actual service, it was excellent. Shalyn who set up the appointment was great as well.

Tony T.

08/07/2017 12:00:00 SA

Best plumbing company ever. MATT was awesome and they responded quickly to our emergency! Thank you so much for the excellent service!

Christopher H.

7/31/2017

I would definitely recommend Thousand Oaks Plumbing. The staff on the phone were pleasant and helpful. I needed a sewer line inspection for the purchase of a new house. I had an easy time getting an appointment and the fee was reasonable. Danny performed the work and was friendly and professional. I'd definitely use them again.

Kelly K.

11/28/2017

I always dread calling the plumber. Not the case here. Jesse showed up timely to address our two concerns. He made recommendations to solve one problem that could be easily remedied by us. He then fixed the other problem for the visit fee that my husband thought might not be easily fixable. He was very neat and extremely honest. I would definitely recommend.

Rick T.

08/09/2019 12:00:00 SA

Fantastic, superior service from Thousand Oaks Plumbing. We just moved to Thousand Oaks a week ago. Last night I discovered a significant leak in a drain line under the house. Called the Home Warranty company first thing this morning, a Friday of course. After not hearing back from them within two hours, called them again. Discovered our complaint had been entered as an A/C problem and no one was trying to find a plumber for us. The person at the HW Company couldn't find one of their approved plumbers available until the following Monday afternoon. She said if we could find our own plumber they would authorize reimbursement up to $125. Ha, what a joke. I called Thousand Oaks plumbing about 11 AM and by 11:25 they were here. He went right to work diagnosing the problem, provided an estimate, $495, which is close to what I expected, and I authorized the work. He was done within two hours and also provided a video file of the damaged main line between the house and street that needs to be replaced soon. This is the kind of service that is becoming more rare these days. Thousand Oaks Plumbing is tops for service and I will recommend them to anyone who asks.

Hisham H.

5/15/2017

Quoted me much less than anyone else (and believe me I asked around). Responded very quickly and Did the job in record time to clear a clogged pipe to the main sewer. No issues and the tennant is happy. Will definitely use them again! Best plumber I've used so far in 22 yrs of home ownership

Bob J.

10/09/2017 12:00:00 SA

This is the second time we've used Thousand Oaks plumbing. They are friendly, fast, and reliable. Jesse was our responding plumber both times and he does a great job!

Jay P.

09/04/2017 12:00:00 SA

During Labor Day weekend, it was impossible to find a plumber to come out and look at our issue. All of the normal guys I use were booked or not working.. Hesitant to call a big company, I had no choice but to call Thousand Oaks plumbing, and I'm glad I did. Jose came out within the hour and troubleshooted and fixed our problem quickly. He was extremely professional and very knowledgeable. I highly recommend this company.

James R.

06/08/2017 12:00:00 SA

I will recommend Thousand Oaks Plumbing every time I am asked for a reference. The work is great and their prices are set up for a fair and reasonable profit. The owner, Daniel, will not gouge any customer. Good old fashion business sense!

M H.

06/04/2017 12:00:00 SA

After a bit of a rocky start, T. O. Plumbing went way above and beyond my expectations! Jesse installed two new bathroom faucets in no time and left everything spotless! Looking forward to having them do more work for me soon! Would definitely recommend them!

Michael S.

10/09/2016 12:00:00 SA

I had a leaking gas valve, which was obviously en emergency (the gas to my house had to be shut off). Since it was a weekend, all the plumbers were extremely busy. Thousand Oaks Plumbing were the only guys who were able to squeeze me in on the same day and fix the problem. Daniel was quick and professional. It's great to have service like this. Thank you!

Jeff S.

05/02/2017 12:00:00 SA

Would highly recommend to anyone, family or friend. They hit all the marks you would look for...responsive, transparent, informative and fair.

Phyllis S.

4/26/2017

Used Thousand Oaks Plumbing for the first time today, Joe was our plumber. He was prompt, courteous and professional. I will definitely recommend this company.

Jim S.

3/14/2015

Woohoo! As good as it gets!, I don't need to say more.
Jim

J M S.

9/18/2016

I have used T O Plumbing since I bought my house 18 years ago in Thousand Oaks. Danny's company came highly referred by a friend and neighbor who had been using him for years. I recently purchased a new refrigerator with an ice maker. I did not have a line behind the refrigerator for the installation. I called T O Plumbing who quoted a price that at first I felt was too steep, so I called another company. The quote I received from this other company was in the thousands..almost $3,000.00! So sheepishly I called T O Plumbing back and agreed on their original price ($350.00) which they honored. Jessie arrived, put in the line (having to go under the sink and install it), and I am now ready with fresh ice for my friend who is coming to visit from Florida. Thank you so much Danny, John, Jessie and ladies in the office!!

Sean M.

8/31/2016

Wow! What great service and customer service. I can't stress enough how important it is to have an experienced professional come to your home to service something as important as plumbing. We called TO plumbing due to a leaky bathtub faucet. Jesse from TO plumbing was on time for the appointment and very professional. He quickly assessed the needed repairs and recommend a very reasonable fix. Jesse had the replacement parts in his truck (how great is that?) and did the repair immediately. We told Jesse we wanted to make sure there was no damage (scratches) being made to the tub during the repair. He was way ahead of us and had already taken precautions. Jesse even took a quick look at our water heater just to make sure it was up to code. We also had a slow to hot water issue in our other shower and he also fixed that! You gotta love these guys. Thank you Jesse and TO plumbing. We will always call you for any plumbing related. You should do the same!

Also: When we moved into our house last year we called Dan at TO plumbing due to a sewage issue. Dan came right out and repaired our plumbing/sewage problem. I realize now I did not provide a yelp review back then. Sorry about that Dan. You were awesome then too!

Tina S.

7/16/2014

Wow, wow, wow! Danny and his crews are amazing. He is Honest, Reliable and even giving. We had Orangeburg finally need replacing in our sewer line. Danny came out and explained the details showing me everything on camera, he is knowledgeable and takes his time in explaining. Danny and his crew showed up on time and did all their work diligently and were even tidy while working. Such professionals. The new pipes were placed, inspector came, and the yard, grass, bricks, and dirt were all placed back together even Better than before the work began. All was done with a minor 20 min or so interrupt in water use. Would highly recommend to anyone for your plumbing needs. Pricing is completely fair and reasonable. Danny even repaired a dripping garden faucet at no extra charge. Great guys!!!

Xun J.

3/27/2016

Overall great experience. Had a problem with the kitchen sink and got fixed the next day. Very responsive and efficient. Price was reasonable as well.

Melissa M.

5/21/2015

We got Danny's name at Thousand Oaks Plumbing from entrusted family who owns buildings which TO Plumbing has serviced for many years. Life was blissful in our new home until the 6 weeks mark, when poop started coming up through the downstairs shower floor. Boy, they were there FAST and did the job thoroughly. No complaints (I sure would have!). We've been using them now for 6 years for every single job, and I appreciate how each time we are told what our options are, what the pricing, pros and cons are for each, and their take on it. They've steered us in the right direction every time and been mindful on our behalf relating to costs. Everyone we've referred them to has also been really happy. They are fair, trustworthy and just good people, which means a lot these days!

Rachelle D.

07/02/2018 12:00:00 SA

Danny at TO plumbing had worked for me previously when I had a slab leak in another house and he and his crew did a great job then. Even my handyman noticed how fantastic they were. When it came to our septic to sewer conversion, I called TO plumbing but I also had 3 other plumbers come out to take a look, just to do my due diligence. TO plumbing quote was not only reasonable in comparison to some others, but I felt confident in Danny and his crew. Danny did a lot of the research necessary for the job to be done right. The crew was here for nearly 2 weeks (it was a huge job b/c of the logistics of our property) and they were such a pleasure to have around. They were always polite and cheerful, did an amazing job cleaning up every day and securing areas so that they were safe for us and our dogs. Oh and they were all wonderful with our rowdy pack of dogs. Super hard workers with a great, upbeat attitude. John who headed up the crew is such a knowledgeable gentleman and wonderful to work with. They also finished the job on time to avoid additional fees from the LVMWD. I highly recommend! Danny supervised and came on site often, patiently explained what was happening, broke the job down into stages and kept me informed throughout. Plus he is a real gentleman as well and a pleasure to work with. Don't hesitate to call them for any plumbing needs!

Lauren M.

8/20/2015

Tom has come out to my house twice for two different issues. He is the best! Explained everything clearly, gave me my options, reasonably priced. The second time (today) that I called we had a leaking toilet. I called at 8:30 this morning (spoke to Kate) and despite having a really heavy schedule (one of their plumbers was on vacation) Kate called me back at 9:30am and told me someone would be able to come between noon and 3pm. Tom showed up at 1:30pm and fixed my leaky toilet. So pleased to have such a reliable local business to call upon for our plumbing needs! 100% recommend Thousand Oaks Plumbing.

Rebecca E.

3/30/2016

I had multiple plumbing issues at a rental property. Danny fixed the two most urgent issues so quickly, I showed him a couple of minor issues. Four plumbing issues fixed in one hour at a reasonable price. Will definitely use this firm in the future.

Doris K.

05/11/2017 12:00:00 SA

After using another plumbing company for over 20 years, we decided to try Thousand Oaks plumbing for a recent project. We could not have been happier with our decision! From the moment they answered the phone, I could tell that they were very interested in customer service. Even though I had called late in the afternoon, the gentleman apologized for not having any openings for that evening (something I was not expecting anyway). However, they were able to dispatch someone the very next morning. Prior to the appointment, they sent me an email to introduce the service person to me. I was pleasantly surprised by this gesture and it was nice to know about his background. Matthew, arrived promptly and let me know what the repair would entail and approximately how long it would take. Upon finishing the repairs, he explained everything that was done. Overall, I felt the customer service and repairs were outstanding and I would highly recommend their company to other people.

Evelyn M.

11/24/2017

If you ever need a plumber, please do yourself a favor & call Thousand Oaks Plumbing. We discovered a leak in the wall behind the upstairs shower stall on Thanksgiving. My son turned off the water for the day. I contacted Thousand Oaks Plumbing at 7:30 Black Friday morning and my call was answered & I explained why I was calling. The person who answered said someone would call me back within a half an hour. I was pleasantly surprised when Danny called me 15 minutes later to let me know he would have one of the technicians come out and, as soon as he confirmed who would come, he would call back. He called back within 20 minutes to advise someone would be at my house within 30 minutes. The technician, Chris, arrived on time and started looking for the cause of the leak. I was impressed that he checked all possible causes before isolating the problem: a pinhole in the copper pipe. He fixed it & also replaced a broken valve. He stayed to test & be sure the problem was resolved. Because it was technically a holiday weekend, I anticipated a large bill for the services, however, I was extremely grateful at the affordable cost. I cannot say enough about the great customer service I encountered with Danny & Chris. I highly recommend them for any plumbing issue. I will tell all my family, friends & neighbors who to call when they need a plumber. Thank you.

Susan S.

1/18/2011

Wonderful plumber! I have used Thousand Oaks Plumbing several times, and have found Danny to be so courteous, prompt and efficient. He even went out of his way to come a bit earlier in the morning, just so I didn't have to come into work too late and miss a bunch of hours. Their work has always been first-rate and very reasonably priced. I couldn't be happier with the service I've gotten, and will definitely be using them again for any future plumbing needs! :)

Dlo A.

04/07/2015 12:00:00 SA

I totally agree with all the other positive reviews here!!! Danny was referred to us by a contractor we know who does not do complicated plumbing problems (our downstairs flooded from the main drain). The contractor told us to make sure we installed a popper relief valve outside so it never happens again. Danny was able to make it a couple hours after being called. He was very nice and took care of everything right away. He snaked the lines and showed us what was going on under our house with a camera. He also located the sewer line outside our house and said we needed a relief valve, sticking a flag in the ground where it needed to go (all without me even telling him the contractor said the same thing). He had no desire to nickel and dime us. He just handled it, fixed everything up, and even did some extras needed. He was fast, friendly, courteous, efficient, and very reasonably priced. We will call Danny / Thousand Oaks Plumbing for all our future plumbing issues!!!