On the plus side, they came out the next day, as requested, called first, were right on time, and ultimately fixed the problem- a backed up kitchen sink. Plus the first, younger plumber who came was decent and friendly and professional. On the negative side, it was hard not to believe they were up selling and wanted me to buy into a lot of expensive work that just wasn't necessary to fix my sink. The first guy tried to clear my line without success and called a supervisor to bring an optical line to see the problem. Since I had had the problem before and was pretty sure it was a clog in the line, this disturbed me and caused me to read the Yelp customer comments more carefully. These did not put me at ease because there were many complaints about bad service, and unnecessary and expensive work. The supervisor suggested that they might have to go into a wall and replace a drain line for multiple thousands of dollars and, unless they did so, they couldn't even access the clogged line. At this point, I made it clear that I was only interested in fixing the kitchen sink, not attending to the plumbing in the remainder of the house which, to my best knowledge, was fine. I also stated that if it were to be a big job, I was going to refer it to another plumbing company I had used previously. This seems to me a reasonable reaction, and I was as polite as I could be. However, it was very clear that this made the supervisor unhappy. You know the phrase, if looks could kill? Well, I don't think his look was murderous, but it wasn't friendly. At this point, and to his credit, and probably not to the satisfaction of his boss, the younger plumber offered to try and snake my line one more time. I insisted that he do it inside at the sink as had been done many times in the past. He did and it cleared up! My problem was fixed. I ended up paying for the camera visual, which I did not see and I'm not sure was necessary or useful. Still, the cost wasn't outrageous and was in line with what I had paid another company before. The problem is that, had I listened to them, I am afraid they would have tried to persuade me that I required a lot of very expensive work.
In light of my experience, I cannot recommend them. If you do deal with them, I would advise you exercise caution. On the other hand, they were prompt, fixed my problem and the younger plumber was friendly and ultimately competent. I cannot condemn them completely but I can't recommend them.