I recently had the pleasure of working with the team over at Moon Valley Plumbing. They made an unfortunate situation bearable. And that is what you want in a contractor when something in your house breaks. Because who needs added stress? I know I don't.
It began with a hissing noise in the wall between my master bedroom and master bath. By the time I acknowledged there was a potential plumbing problem, about 12 hours had elapsed. After localizing the hissing sound, my roommate and I pulled apart the drywall to discover one of the copper pipes inside the wall had sprung a leak. Everything was soaked, and this was at 10pm on a Sunday night. He was able to temporarily stop the leak, but the damage had been done. I went to bed and when I awoke, I started looking online for a plumber with good ratings. And that's when I decided to try Moon Valley.
I called them bright and early and was greeted by Pam. She explained to me that they'd do their best to fit me in, but that it was Monday and that tended to be a busy day for them. She might not get me in till later in the day, but she assured me that they'd definitely be there. So, I thought, alright, what can I do, but wait. Not 5 minutes later, she called back and told me a tech named Alex would be en route around 9 am.
At 9:06 Alex called to confirm our appointment and was at my house by 9:30. He came in and I showed him the damaged pipe. He listened and was honest about what needed to be done and I thought he gave me a fair price for the work that was to be done. He also set me up with a restoration company that has been helping me through the claims process with my insurance company.
Alex was friendly, professional, and made sure to let me know what he was doing each step of the way. And when a secondary leak popped up after the initial fix, the whole team was there to help me out.
Moon Valley Plumbing probably helped save me a lot of money. They were prompt, courteous and knowledgable. And most likely, they've probably gotten themselves another customer for life....Me!