We had 2 Lennox units from 1995 on our house, bought in 2008. One of the AC coils failed in Jan 2013 due to corrosion. In the last 5 years of life for the old systems, we had zero issues. We called our home warranty company for repairs, and during inspections, found that the other unit was about to fail due to the same corrosion on the coils. It would have been $2000 each to replace the coils and the home warranty place wouldn't cover it since the units were so old already. We decided on new, more efficient AC units, received 2 quotes from Trane dealers, and Goettl put a flyer on our door so we called them too. In January 2013, we got 2 brand new Goettl 15 SEER units, air handlers, up-sold for insulation and attic vents, duct cleaning, the works. Goettl's price was higher than the other places by about $1000, but the sales guy was great, and sold the company and product reliability/reputation very well. Everything was installed about a week later with minimal damage (tech stepped between rafters and cracked ceiling in hallway), which was repaired quickly. Then the problems started... 1st issue was in September, just 8 months after install, on the unit cooling 3 bedrooms. The installer didn't remove the knockout for the condensate drain in the air handler, or level the drip pan correctly. Around midnight we hear water dripping in the hallway followed by a crash. The air handler had filled up with water, overflowed into the drip pan which didn't drain because the drain end was higher than the opposite end. The pan overflowed and soaked the drywall below until it finally collapsed. It was a big mess and left a massive hole in our ceiling. We couldn't get anyone out that night, so we cleaned up, set a bucket on a towel to catch the dripping water, and turned off the unit. A tech came out a day or so later and fixed the drain and leveled the pan, followed by ceiling repair guys coming out to repair/repaint the ceiling. In the meantime, like a dummy, I setup an annual service contract for $247, which included 2 annual tuneups for each unit as well as plumbing inspection (a whole new adventure of laughably high quotes for basic plumbing repairs). The 2nd issue, approx 8 months again, was with the same unit when it started getting warm outside. It was struggling to cool, and never shut off when it was over 90. We called to have it checked out, and there was a bad part inside the 1 1/2 year old air handler. No AC in 3 bedrooms for a week in June, awaiting the part. Tech shows up, installs the part, says everything checks out, and leaves. AC is still not cooling and still running nonstop. Power bill for that month was over $500, when it is normally $350. I called and spoke to a manager to get another tech out to finish what the other guy didn't... 2 more days. This was my favorite tech of any since he was very thorough, checked everything, verified that the air was the proper temperature coming out of the ducts, and didn't seem to mind me following him around the whole time. I wasn't letting him leave until I witnessed everything working right. The bedroom unit was approx. 3lbs low on refrigerant. That 2nd unit was just under 2lbs low and not cooling right either. Both fixed now, no service fee because of warranty repair, no charge for refrigerant, both units blowing crisp 55 degree air. Sooo happy, thinking we were finally done with issues... Not so fast... Another issue is here, just showed up today. 4:30am and the AC can't get below 78 degrees and is running nonstop... 95 degrees outside and has actually gone backwards to 80 (set at 76) degrees in the time I've taken to type this. Another call in and should see someone out there tomorrow, which costs me a half day off work so I'm there, again, to make sure it works right before they leave. This whole experience has been extremely (expletive delete) frustrating to have 2 brand new top of the line systems that we paid more than a competitor's price, as well as approximately $2500 in up-sale items, only to have multiple issues like this in just 2 1/2 years. If this was a car, I'd have gotten rid of it and got something different by now. We are now stuck with this setup, and are not looking at this business relationship with Goettl as positively as they are I'm sure.