Best Storm Window Installation And Replacement… in Phoenix AZ

Dwayne was very professional, friendly, and communicative. Very fair rates and a great job in replacing a broken window that we had.

Abraham did a great job replacing the non-standard size double pane glass in on of our French doors.  He made three trips out to Carefree to provide us with his estimate, get exact measurements for the glass order, and finally for the installation.  His estimate was very reasonable and he kept us informed of his progress all the way through the process.  I would definitely call Golden Glass and Glazing again for any future glass work I might need.

I needed some doors replaced after a tenant kicked down a few of them at a rental. After calling around to multiple door stores I discovered that most door stores are unwilling to do the mill work on the doors and that it would take weeks to get the doors in. I called A thru z doors and was immediately impressed by the owner. He told me he could do the mill work for me as well no problem. In less then a week I had the new doors with the correct milling done. I'd definitely recommend going here. He also does locks and safes among other hardware things.

We needed new windows for our new 1960s built home. It had original windows. The price point was great and the sales person was knowledgeable. He didn't try to upsell and he was straightforward with what we needed. He did not make any promises on delivery date which I appreciate because he was honest that it was out of his hands. I'd rather have it straightforward than have to adjust my schedule twice.

On install day the installer arrived exactly on time. He was courteous and clean. He was friendly. He took care to cover the carpet and countertops. He tried to make as little disruption to our lives as possible.

It took two days to install. He did some spackeling of holes around the windows including some nasty holes that were actually from previous owners installing blinds.  He cleaned up with a shop vac when he was done and also cleaned the windows inside and out.

The windows are beautiful and the process went perfectly. The sales man made no mistakes when he measured (because he came out twice to measure!) and also put some comprehensive thought in to the orientation of the locks and openings etc.

We would definitely use this company again.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Our master bedroom exterior door was recently hit by a rock which broke the outer glass pane.  This is a nine foot door with a frame around the edges and all glass in the middle.  We preferred to deal with someone local and my wife found Jackson Glass in New River.  Jason came over the same day my wife called and discussed various options with us including buying a new door.  Since this door is the same as our exterior great room door we wanted them both to look the same.  The major problem is that the doors are fiberglass.  Most folks wouldn't even attempt to replace the glass on a door like this, but Jason said he had done a handful of similar doors and would take a crack at ours as well.  He gave us an estimate and we decided to have him repair it. During this phase Jason never pressured us to choose a particular option or even to hire him for the job.

Prior to coming out to perform the repair Jason called my wife to let her know he would actually be able to complete the repair for about 20% less than his estimate.  This was after we'd already agreed to have him do the job at the price he originally quoted.  How often do you ever here of a business owner coming in under an estimate like this?!

On the day of the repair Jason showed up a few minutes early and quickly started the repair.  He was very meticulous throughout and when he was finished you could barely tell the door had been touched.  The new glass looks great and where he sealed it looks very clean and professionally done.  I found out from Jason as we chatted that he can do virtually any type of glass repair including those uniquely designed panes in vanity mirrors and curio cabinets.

When Jason was finished he thoroughly cleaned up all areas where he had performed work (something you don't always see nowadays). My wife and I are thoroughly pleased with the way the door looks and will certainly call on Jason for any future glass needs.  He is extremely professional and personable and an honest business owner.  I would highly recommend him without hesitation.  I'm hoping we won't be breaking any more glass, but if we do it's reassuring to know Jason is just a phone call away.

Apache Glass in Apache Junction
From our initial phone call and conversation with Patty our service was great.  Our appointment was set up in a very timely manner and Chance came to measure and place the order for our window replacement.  The day of installation brought Justin and Roy to install.  Everyone has been very friendly and professional with a job well done.  We will definately call Apache Glass for future window needs, and highly recommend them to others.
Lee and Bev

Kaitlyn and Richard stopped by, I believe after working hours, to fix the big chip I got in my windshield. I live in San Tan Valley and work in Scottsdale, and Friday morning got behind a dump truck who flung a very big rock into my windshield. Kaitlyn was very attentive and knew I was concerned about it spreading, especially with temps dropping and needing to use the heater in the car. And as I experienced last year when my windshield had to be completely replaced, Desert Breeze makes the insurance process a breeze as well. Thanks for the continued awesome customer service and making me feel like a valued customer as well.

Did a great job on two very different projects.  

1)  Screens for the downstairs windows to keep out more sun.  Look great, work as promised.  My office feels a lot more open today.

2) we swapped out the classic closet doors for full door-mirrors in my wife's exercise room.  Now she has mirrors on four walls!

James & Johhny B. were professions, tidy, and were very easy to work around our at-home work & school schedules.  Will use this team again for our next projects!

Tom

They were super professional. We got a new window in 4 days after it was measured. We would definitely use them again

These guys are awesome! They communicate, the on-site staff was very concerned with had the best option to meet our wants and needs and were very professional, timely and clean. Don't go anywhere else!!!

We had them replace our springs in a window that went bad. They came in with the best price and I scheduled them for a week out. We had a change in our plans and asked them if they could come that day. They called me back and said they will have somebody out within the hour. Fantastic!

I live in Sun City, our old windows were a mess,when we bought our home. We found a local small business in Sun City that did an excellent job! I do recommend them. I'm now looking forward to purchasing a New front door from them. The staff is excellant.

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

Evan was awesome! I had a mirror that needed to be hung and weighed about 40lbs. He was very prompt in answering the phone and scheduling me to get this done for me. Was very friendly, on time and knew what he was doing as well. He was also nice enough to mount a tv on my wall, which is not his expertise but was nice enough to do that. I would definitely recommend him and his company!!!

I had an issue with the customer service on my job. (see below).  Upon seeing my review, I received a follow-up call from the owner of the company.  He looked into the matter and called me directly.  He was very gracious and assured me that his company strives for the best in customer service and customer satisfaction. He lives by his word about customer service and making the customer happy.  He and his company really are as good as I had been told.  Thank you Universal Glass for the great job on my window, following up and for the great customer service and satisfaction.  I now feel comfortable in recommending you to others who need glass and window repairs.

Original review:
I received 3 different quotes from this same company for the same job.  Each sequential quote was higher than the previous quote.  My 3rd quote was $230 higher than the original quote.  I questioned their estimating charges because the final quote included double the labor charge of my first quote.  Their answer amounted to lame excuses.

I had heard good things about their work so I had them do the work.  I agree they do great work and the job was done to my satisfaction.

When I received the final invoice I was charged for double the labor it took to complete the job.  I called to ask for an adjustment and they refused.  I would not recommend this company due to their shady business and pricing tactics.  I really expected them to do the right thing and charge me the correct amount for the labor.  If I did this to my customers at my business I would not have any customers left.

I'm not sure if this is a HD issue or an LG issue.  Our LG washer has pooled water inside the drum ever since we got it, causing a very foul odor.  After numerous telephone calls and even going to HD, NOTHING HAS BEEN RESOLVED.  Recap, and I quote what LG repair said:  Not even Jesus Christ would get a new washer because of odor; or There is no water in it now; or my favorite We don't fix odor problems.  This is ridiculous.  NEVER, EVER buy a LG product from HD.  They point the finger at each other stating it's not their problem. Well, the problem is we have a defective washing machine that has standing water in it and smells like sewer.  I have spent hours upon hours either on the phone with both of them, and even going to HD and speaking with the store manager to no avail.  HD told me if it was up to them, they would just give me a new washer, but LG will not.  Since i bought it from HD, i fell they are responsible but refuse to accommodate by giving us a new washer.  Needless to say, after numerous, painstaking hours on the phone, I  strongly urge you to shop elsewhere for a washing machine.