Best Custom Design in Phoenix AZ

This was by far the best company I have ever worked with!  Not only were they the best priced but they also were the quickest and even moved up my install day when I asked the week before to get it done before I had family come into town for Thanksgiving.  From start to finish everything went so smoothly.  The doors are beautiful and work perfectly!  Thank you Brandon, Greg, Miguel!!

We HIGHLY RECOMMEND TRACER WINDOW & DOOR!!
FANTASTIC Window Company!! Honest, Reliable, Knowledgeable, Conscientious, Superior Workmanship, Extremely Clean, Competitive Pricing... I could go on and on.  

Chris and his crew did a fantastic job installing 13 large New Milgard Ultra Nail Fin Windows and Converted two Large Milgard Ultra Arcadia Doors from Flush Fin to Nail Fin.

Unfortunately, we had a horrible experience with another Window Company we hired to install 14 Windows and two Arcadia doors two years ago (Milgard Ultra windows and doors). That company measured ALL the windows wrong and destroyed our home installing them improperly. They refused to correct their mistake and make it right.

We recovered some of the money from the ROC although the final awarded amount was short many thousands of dollars needed for a proper fix.

We interviewed over a dozen window companies to do the job right. No one was comfortable taking on our job because of the damage that was done from the previous company.

Chris was concerned too but, he was willing to take on the challenge. He went above and beyond to research what was needed to do the job right which required properly sized windows, removing all the retro fit windows, cutting out the old damaged window frames,  repairing the damaged/missing moisture barrier as well as cutting out two Large Arcadia Doors and convert them from Flush Fin Doors to Nail Fin.

This all required cutting out Stucco and Drywall. Although his company did not do the Stucco and Drywall repair, he helped us find someone that did a good job.

Chris sized all the windows correctly and his Crew took great care with the new windows. They were very careful removing the old windows so not to cause a lot of damage, very carefully installed the new windows, making sure EVERY window and DOOR was installed level and square. They cleaned up each day before leaving so they did not leave a mess behind.  They were very kind and respectful. And the price was very reasonable.

We wish we have found them the first time and we will be hiring them for more work in the near future.

We HIGHLY recommend TRACER WINDOW & DOOR!!

Abraham did a great job replacing the non-standard size double pane glass in on of our French doors.  He made three trips out to Carefree to provide us with his estimate, get exact measurements for the glass order, and finally for the installation.  His estimate was very reasonable and he kept us informed of his progress all the way through the process.  I would definitely call Golden Glass and Glazing again for any future glass work I might need.

Best windows and best people to work with. The bosses of the company are very pleasant and the workers go above and beyond the call of duty. Love our windows and love the finished construction part of changing a big window to a small window. Looks awesome

First I want to say that we looked at Home Depot, Renewal by Andersen and Lowe's before calling Cougar Windows and Doors. We also called in our measurements to other companies. No one came close to service or price of Riley and his team.

We have had our windows for almost a year and wow what a difference they have made. The home is cooler and they look and operate amazing. The one thing we also like was the fast turn around with the windows.

Now every renovation or installation has its ups and downs. Ours was no exception. We were supposed to have them installed one day and a situation occurred where Riley and his team needed to come another day. They called and apologized for this and quickly set up a new time to get out and do it. Very professional and friendly.

These windows are the best. They are beautiful. Well installed and they keep our rooms cooler. They are also a great value. Everything you look for in a company and more. We did two windows with Cougar and will do the rest later.

Thank you Riley and team. Great experience from start to finish.

Found them on the internet  Called them, and they came out the next day.  They were thorough, professional, and I would call them again!

They installed my frame less shower enclosure without any headaches and the process went smooth, the only minor downside was no one called to set my install appointment when the glass was in stock, I had to call and then found out my glass had been in stock for a few days.  It would have been nice to be notified and possibly had the shower glass installed a little sooner but this certainly wouldn't prevent me from calling them again in the future,

I did not receive the kind of business I was hoping for with Mountain View Windows and More LLC. The price was right. The service on the other hand was not good. First, I felt as though I was being blown off serval times on when someone should be there to fix a window. After I had to pay half up front for cost. It was becoming very frustrating. When someone just this week on Monday June 14 came to fix the window. The window was left with looks like grease markings all over the glass. Also, had to use my ladder to get the job done. Then left broken glass all over the ground outside. Along with glass in the brand new carpet. I felt not only did the gentleman show up unprepared, I also had to clean up after him. I have been dealing with this company since May 5th.  For just 1 small window.  I am relieved that the job is complete at this point. I just can not leave a good review or would I recommend this company.

DO NOT even think of using this company unless you want to pay for poor service or no service.  They claim that they are so busy that they cannot schedule installs less than 3 weeks out.  So you will have to wait for factory to make your door (understandable for custom door) and if the door arrives, you will have to WAIT for install or hire your own. Our door came in the wrong size as verified by owner and sales agent after I notified them that door was short.  They did not want to refund us our money or order a new door even if wrong size door was received.  They claimed that they could fix the short height problem by ordering a threshold part to go at the bottom of the door.  The part took about 2 weeks to get to them but I had to repeatedly call to try and get the part installed.  Again, they were so busy that they could not set a definite date.  When they finally installed the part, they did not finish the job properly.  The door was not cheap...about $2000. Order from anyone else because you will have to wait for these guys anyway.  And then get a good professional installer who has pride in their work.  In the end, you will have less stress and save you time from chasing this company for service!!  How would you like to pay $2000 and have your door/frame look like this?  Ordered door 9/1...still trying to get job completed properly.

I recommend HPH to anyone who is looking for replacement roofing, windows, siding, solar, showers, baths, walk-in tubs! They provide white glove, red carpet service! Great value for your important investment!

Called for an appointment 5/18, person who answered said i would receive a return call within 3 days. I asked  for sure and he replied   YES.
I verified that it was in fact  Jim Ballads company and,  yes, again from man.
Well, never returned my call.
Crappy way to do business, and i can understand why all the BAD REVIEWS!!

Excellent prices.  Reliable workers!  Wonderful product.  I recommend without hesitation!  Good company!

They weren't calling me back. Finally someone came and measured but I never heard from them again. Guess a good price isn't always worth the aggravation.

The owners followed up on my issues and took care of everything promptly. We are happy with the finished product and enjoying the kitchen remodel.

updating the review... I have since received a refund from the company for all monies and purchases. Honest company, just didn't hire competent workers and need to manage financials better.

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.