Best Custom Design in Phoenix AZ

One of the worst experiences I have ever had so I had to write a review.  For a solid week in late June I did not have air because of their poor communication and them not caring.  The red flags showed up early when they were suppose to show up at 9am but didn't show up until 4pm.  At that point it was too hot to fix the problem so I had to deal with a 90+ house and oh yeah they charged a service fee. They showed up two days later to fix a fuse that popped less than 24 hours later and guess what charged a service fee.  Showed up two days later to tell me they will not return and guess what charged another service fee.  Called another company that showed up the next morning that fixed the problem a fuse and one bad wire. What a disappointment Alan's air was. Wasted so much time waiting around for them and charged me so much money to do barely anything.

Anthony T. from North Valley Mechanical came to my house on 7/25/19 as part of a Fidelity home warranty claim for central air not working. I've had about 8-10 technicians come as part of home warranty claims over the past several years and it has almost always been a fiasco. North Valley Mechanical has by far been the best company I've ever dealt with. They came the same day on a 105° day. Anthony was extremely friendly, completely explained any issues, and assured me he'd fix any problems.
I specifically noticed Anthony's attention to detail which really stood out to me. I will never use any other company besides North Valley. North Valley and Anthony renewed my faith that there still are some great companies and technicians out there in the HVAC world, they are just hard to find at times. I have had my fair share of horrible HVAC companies, this is not one of them, they very much so are a step above the rest. I give them 10 stars and very highly recommend.

My parents purchased a home and needed a new unit and new ductwork. LRG did a fantastic job. The pricing was fair and the work was completed fairly quickly. Very professional. LRG is the way to go!

This is one great contractor to have inspect, service or replace your system. The technicians were Honest, Truthful, and true to their word. I would call or hire nobody else in the Payson area. PLEASE Give them a chance to earn your trust in great local Ac/Heating Contractor, I recommend them 110%.
Dino

We're extremely happy we chose Howard Air! Top notch work done! We got our new air conditioner in 2018. Our entire house is always very comfortable since then. Thanks to them also cleaning our ventilation system; and adding more vents; and installing our new thermostat, etc., the temperature we set is the exact temperature in each room. (With Our old system some rooms were always warmer than others.) But not anymore, again thanks to Howard Air.
With their excellent work, they've earned our trust! Obviously, they want customers happy with the outcome!

This included a Free checking of the entire AC system every 6 months.

Unfortunately, we have to update our review that we will be finding a new company for our heating, AC and plumbing needs.  After what we thought was building a relationship with a company for over five years, purchasing a new energy efficient
water heater for over $1,000 and and entirely new AC unit for over $7,000-customer service does not exist.  We had a service call because the house didn't feel cool right before Memorial Day.  The technician came and short cutted the service not looking at the evaporator or thermostat.  He found nothing wrong and we paid $75 for the call.  We realized last week after continuing to experience the same problem and buying a $3 thermometer at the store that the thermostat is bad.  We called and asked for them to come back out but not charge the trip fee since the technician did not check these items the first time.  We were told we were out of luck and that we should have known that was that was the problem the first time.  Well if I could diagnose the AC myself, we wouldn't require a company.  The male owner, John is very level headed and give great service.  The woman who answers the phone during the day is awful.  There are many choices in the valley who will willingly take your money.  Find another vendor who hopefully you I'll provide some customer service after you've spend $10 grand over the last 4 years.

John arrived after hours, and well before the time he quoted, which was less than an hour!  He efficiently and proficiently completed the job, which made us feel important to know that our A/C emergency was also his!! Very knowlegable about his work!  Would recommend to anyone...reasonably priced!

Would not recommend this company at all! Scam artists. They messed up all the wiring on my unit and charged me 3 times what other companies would charge. I should have read the reviews online before I called them.

I spent lots of money. My problem was never diognosed or resolved. When the technician explained  what they charged for, it seemed to make sense. As he was placing a new looking motor (presumably the old broken one) into the service van, I resisted asking him to leave it.
I have heard of technicians pretending to replace parts. I resisted because I believed it would cause an an argument with my husband.