Best in Dallas TX

Hightower fixed some issues with my system caused by my previous vendor and convinced me to buy a maintenance agreement with the incentive that they have a no fee guarantee which basically eliminates travel and emergency call fees.

The good news is that I haven't had any major issues in almost a year.. the bad news is that as soon as I did have an issue, they told me that they are discontinuing the no fee guarantee.  They gave me a myriad of excuses why they were discontinuing it, but none of them made me feel any better.

Less than two months after a routine maintenance, I started to hear a hissing noise coming from one of my intakes.  It turned out to be a loose blower wheel.  I don't blame Hightower for this, of course, but I am certainly skeptical about this happening so quickly after a thorough maintenance which specifically included inspection of the blower wheel.  The technician said that it is not impossible for a blower wheel to come loose all of a sudden, but my research into loose blower wheel issues reveals that most of the time this happens gradually.  They also charged me $307 to replace it, despite a blower wheel for my unit only costing $30 at most.  I can't help but wonder whether the price is that high in order to compensate for the no fee part of the guarantee.

I just wish I could find one, totally honest and reputable company that doesn't eventually try to deceive me in some way.  Surprisingly enough, Hightower is one of the few companies that has an excellent rating on the BBB and prior to my review here, not a single complaint anywhere.

EDIT: I just received the $307 back from Hightower apologizing for my inconvenience.  While I appreciate the generosity, I consider it more of a coupon for 4 free travel fees.  I would have been fine if they kept that and just told me they wouldn't ever be charging me any travel fees as long as I perform the repair.  Their office is literally a 10 minute drive from my house.

They called me back right away and fixed my problem within an hour of arrival. Fast and efficient.

Great experience with Raines Electric in getting a manual control switch installed for a portable generator. My contact person was Brian.  We communicated via text, as it was easier for me to send him pictures to get an estimate for the job. He was quick to reply, provided very reasonable rates, and the technician arrived on time. Michael and James were on time and installed the manual control switch. I had some questions about the install and sent a picture to Brian. He wasn't particularly happy with the install, and he arranged for Randy to make the necessary corrections to the the positioning of the manual control switch to make it safer. I'm very happy with Brian's response and with the company. Raines was referred to me from one of my neighbors, and I in turn, recommended them to another neighbor. Top notch communication, great work, and I'm happy to support a local business! Thank you!

We called on Monday for an appointment for them to come out and unclog drain in our bathroom. They asked which day and time would be good and we said Thursday morning. They gave us a window of 11am to 1pm. Never a call to us during this time. Called them two times and said they were on an emergency and we were next in line. And she was just going to call me. Yeah right. Never heard from them again. Called again at 4:30 and said they were still on emergency and had never tried to call us. Terrible customer service. And what do they have, one plumber? We got there name from Home Advisors. Never again. I only had one day off this week and wasted it for nothing. Still can't use bathroom.

We hired them this past summer to update our house before we sold it. The electrician was prompt, courteous, and efficient. The charges were reasonable as well. We definitely recommend them

Have used Faithco for our Electrical, Plumbing, and HVAC needs and have been very pleased with the quality of work and knowledge of the technicians / office. I highly recommend this company!

Lyle is a fantastic guy to work with. He brings solid ideas to the table if you need them and is incredibly patient when it comes to you understanding what you are hiring him for. He is very responsive on text and always follows through with what he says he is going to do. We hired him to pretty much change all of the wiring in our Kitchen and add 5 lights to our dinning room. The work is fantastic, we enjoy it daily.

This is our guy for future projects. Give him a call with your ideas, he will come though for you!

5 Stars, seriously.

Helped my family's first home be safe with a job to ground our gas line... and did excellent work! A family owned company that gives special attention that you just can't get with larger company. Going to have Bret and his team do some more work for us in the future too. A+

Do not use Mr Electric of Dallas. One of my breakers I thought was broken. I called to Mr Electric and they came over on time within their time frame came over for $49.75 diagnosis. He replaced one breaker and flipped up an upside-down breaker that was in accidently in the off position. He was here a total of less than 30 minutes. He charged me a total of $373 (including the visit fee). This was a complete rip-off. I wish i billed out at that rate for 30 minutes. I will never use them again and i suggest that you move on to anybody else. The only positive thing was he was a nice guy. I would have asked for an a$#hole if i could get a cheaper rate. I'm still really pissed off about the whole thing.

I  should read  yelp  reviews before i  hired them !!

i  found them on Home adviser  ,   witch i  assume most of them  reviews  was by them  friends  or  fake ones.

BE AWARE ! ! ! !

Rip Off !!!   with  out a  doubt  
i  hired  them on Monday  12/17/2018  ,   the main reason i hired them,  i just moved to a new home,  and i want them to  check the electric  box.    and see if i need a new one or,    the only  bad things  was  rust cables  and  at  one  plug,  the owner before have  2  cables ,   witch i know its  wrong .   but i want  it  the electric  company to  chance the wires that have a rust on.   and make sure its all safe .   also, on the way, i  told the guy if he  can  change one of the  socet on the wall  wasn't  good.  

so  what he did?   change a socket  ,  and  he open the cable box,    did nothing, just  toke the  wire out and  didnt change any of  the  rust one.  and  20 min after,  told me he  giving me a deal  350$     ridicules  !!!!!!  Ripped  off, i  didnt have a choice, i  flew  that  day  back to SF.   so i had to  fix it.  

any way,  i  would never use them again  ever.

Any business that needs service done from plumbing, electrical, or maintenance, this is the company to go to.  They are all qualified to do every job but the best part about them is that they pool all their knowledge for each job and will give you a 30 day guarantee on every service they do.  The reason why?  Because not everyone's perfect and they make mistakes too.  This is the best place to go to for every service.  The cost is comparable to any serviceman but the way they approach customer service is the reason why i'll always go to The Works

WARNING - if you cancel service to move.  They will cut off your electricity in the morning of the move out date not at the end of the day so you could be moving in the dark and heat!   Even if you call them to turn it back on for 8 more hours they will make you sign a whole NEW contract.  It was ridiculous!    Their customer service people can only read the screen and can not alter anything.   It took me 20 minutes to sign back up listening to all the disclosures and at the end of the call they could not guarantee that they would turn it back on.   They have the worst customer service.  Buyer beware!