Best in Dallas TX

Hightower fixed some issues with my system caused by my previous vendor and convinced me to buy a maintenance agreement with the incentive that they have a no fee guarantee which basically eliminates travel and emergency call fees.

The good news is that I haven't had any major issues in almost a year.. the bad news is that as soon as I did have an issue, they told me that they are discontinuing the no fee guarantee.  They gave me a myriad of excuses why they were discontinuing it, but none of them made me feel any better.

Less than two months after a routine maintenance, I started to hear a hissing noise coming from one of my intakes.  It turned out to be a loose blower wheel.  I don't blame Hightower for this, of course, but I am certainly skeptical about this happening so quickly after a thorough maintenance which specifically included inspection of the blower wheel.  The technician said that it is not impossible for a blower wheel to come loose all of a sudden, but my research into loose blower wheel issues reveals that most of the time this happens gradually.  They also charged me $307 to replace it, despite a blower wheel for my unit only costing $30 at most.  I can't help but wonder whether the price is that high in order to compensate for the no fee part of the guarantee.

I just wish I could find one, totally honest and reputable company that doesn't eventually try to deceive me in some way.  Surprisingly enough, Hightower is one of the few companies that has an excellent rating on the BBB and prior to my review here, not a single complaint anywhere.

EDIT: I just received the $307 back from Hightower apologizing for my inconvenience.  While I appreciate the generosity, I consider it more of a coupon for 4 free travel fees.  I would have been fine if they kept that and just told me they wouldn't ever be charging me any travel fees as long as I perform the repair.  Their office is literally a 10 minute drive from my house.

They called me back right away and fixed my problem within an hour of arrival. Fast and efficient.

Great experience with Raines Electric in getting a manual control switch installed for a portable generator. My contact person was Brian.  We communicated via text, as it was easier for me to send him pictures to get an estimate for the job. He was quick to reply, provided very reasonable rates, and the technician arrived on time. Michael and James were on time and installed the manual control switch. I had some questions about the install and sent a picture to Brian. He wasn't particularly happy with the install, and he arranged for Randy to make the necessary corrections to the the positioning of the manual control switch to make it safer. I'm very happy with Brian's response and with the company. Raines was referred to me from one of my neighbors, and I in turn, recommended them to another neighbor. Top notch communication, great work, and I'm happy to support a local business! Thank you!

Honest and reliable company.

We called Tioga to help my elderly mom sort out her complicated electricity issues. She had already hired another company to do several hundreds of dollars of work in her home; to no prevail.

We were concerned that maybe another company would take advantage of her again and flew in from New York to help her get a solution. A rep from Tioga came to her house and gave us an honest and comprehensive outline of what the issue was. He also proposed solutions at different price points that would resolve her ongoing electrical issues. I can tell you confidently, Tioga is an honest and reliable company with fair pricing and reasonable assessments of electrical issues.

We are so grateful for their help and glad to know we have a new relationship with an honest, safe and reliable electrician for our projects.

We hired them this past summer to update our house before we sold it. The electrician was prompt, courteous, and efficient. The charges were reasonable as well. We definitely recommend them

I had the company come in twice to do some work and the electricians were very congenial and easy to work with. I had a third project that I wanted them to come out and take a look at as electrical line running up at three got cut I assume someone backed into it make a long story short their estimate
Was $900 saying that they would have to dig the new ditch etc. etc. I called Mr. Electric  came out Excellent job for $ 350 was very disappointed with the Faithco as I had paid them lots of $$$$ business in the past and they didn't seem that interested in the project came out once With the $900 estimate. To say the least I was very disappointed as their staff was easy to work with but Mr. Electric  fixed it for $550 less than their bid.

Great service and high quality of work today installing our kitchen counter lights. Would highly recommend  !!!

Turner Electric is always my go-to for electrical work. They are knowledgeable and professional, and they have a great vision for lighting design in any part of your home, inside or outside. My home feels more inviting at night with the exterior lighting, and is more energy efficient with the updates inside as well. They also installed our SmartHome, which integrates Alexa and Siri with our Ring Doorbell, our WeMo lights, and our Nest devices. Thanks Turner Electric!

I had a small electric fire. Mr. Electric got me scheduled and two electricians, Andrew and Jacob, came out on time. Andrew gave me two options, and said the less expensive one would work fine. The service was great and the price was less than I anticipated. My home is back to normal.

Ask them to disconnect an outside wire not in use. They did it and disconnect the hot water heater too. Charged to come back out and reconnect the water heater. Will not use them again and will never recommend them to anyone.

Any business that needs service done from plumbing, electrical, or maintenance, this is the company to go to.  They are all qualified to do every job but the best part about them is that they pool all their knowledge for each job and will give you a 30 day guarantee on every service they do.  The reason why?  Because not everyone's perfect and they make mistakes too.  This is the best place to go to for every service.  The cost is comparable to any serviceman but the way they approach customer service is the reason why i'll always go to The Works

Pretty much bare minimum type of company.

I called to renew my electricity plan but had a couple questions about average billing.

The situation was that I had one super high payment month due to leaving the house heater on while keeping the backyard sliding door open while on vacation - and honest mistake that I am willing to pay for. The rest of my months were relatively low.

With a  z-value=2.67, the month in question is a significant outlier at the standard .05 significance level.  (If you want to see the data set, just let me know.)

I called to see if my outlier month could be anyway adjusted in the calculations for average billing to lower my monthly payments. Apparently not -well I guess thats the point of average billing.

Since there was nothing that could be done to adjust the outlier month I was going to switch electric companies to look for something cheaper. The customer service didn't even try to convince me to stay.

Sure, Cirro isn't the cheapest but I'm willing to pay a little extra for consistency from year to year.

3 stars because they did the bare minimum and never had my power go out. Monthly bill payments online was pretty straight forward.