Cirro Energy

Pretty much bare minimum type of company.

I called to renew my electricity plan but had a couple questions about average billing.

The situation was that I had one super high payment month due to leaving the house heater on while keeping the backyard sliding door open while on vacation - and honest mistake that I am willing to pay for. The rest of my months were relatively low.

With a  z-value=2.67, the month in question is a significant outlier at the standard .05 significance level.  (If you want to see the data set, just let me know.)

I called to see if my outlier month could be anyway adjusted in the calculations for average billing to lower my monthly payments. Apparently not -well I guess thats the point of average billing.

Since there was nothing that could be done to adjust the outlier month I was going to switch electric companies to look for something cheaper. The customer service didn't even try to convince me to stay.

Sure, Cirro isn't the cheapest but I'm willing to pay a little extra for consistency from year to year.

3 stars because they did the bare minimum and never had my power go out. Monthly bill payments online was pretty straight forward.

Worst customer service I have ever dealt with. I moved into a new lease and my power was shut off by my landlord. I called to set up new service within 10 minutes . They required me to send my lease and had a mandatory 48 hour review period before turning my power back on. After explaining to supervisors that we had a newborn and this wasn't an option. Supervisors then put me on hold for 15 minutes and then hung up. I was forced to scramble, call another energy company to turn on power and cancel with Cirro. I would give zero stars if it was an option.

Two stars so the algorithms won't kick this out of the system- yes I'm about a week late on a bill. A disconnect notice would have been nice. Cirro has all my contact info, so snail mail, email, or phone are all options.
I'm sure the reconnect fees are a revenue source, but so is customer retention.

Had them for years, tried to set up auto pay for TWO MONTHS, several calls and holding, super bad customer service and finally when auto pay was not going to work apparently for them we switched companies. Bottom line Don't use them, there are better companies out here

If there was a way to give 0 stars I would.  First of all they don't know how to bill properly.  I've called almost every month I've had them to let them know I haven't received a bill and only have received a disconnection notice.  Every single time they say they've set me up for auto pay and that I will be getting an email and print bill and every month it's the same story.  They've shut my power off three times when I've paid my bill and have to go through oncor to try and get the power back on.  This time has been over 12 hours without power now because of their screw up with no end in sight WITH A PAID BILL.  Oh yeah don't be late paying your bill by even one day or you are disconnected.  Worst customer service on the phone as well, they do nothing.  Save yourself the headache and don't even try them out.  I'm cancelling my service.

Stay away trust me not worth it customer service and online portal have issues for payment. They will try to intimidate you with the contract termination fee. I have taken further legal step to resolve my case. Be worn

Wouldn't even give them a 1 star! They were so much better before the merge. The billing is confusing... if they bill and due date says March 30th then that should be the due date...disconnection notice for 5 days past your bill is ridiculous. So I guess the disconnect notices trumps your Due Date??? Stupid!  Then they want to charge about $300 to reconnect?  I've been a very long time customer but I'm leaving today. I definitely would not recommend this,energy company to anyone unless you like confusing billing and getting nickel and dimed!

Too Bad Cirro Energy doesn't offer any credit for putting a new energy efficient A/C in our home like Garland Power and Light does...

Worst customer experience. Lost our online payments and each person would say the same thing, even the supervisor. They don't make notes on their calls.

I am a business owner with nearly 100 vendors and Cirro Energy may be the worst in 20+ years of doing business.  They have no idea how to bill a client with multiple locations. They also had my power disconnected because of their billing issues.  I have left them and have moved to another provider.  Should have done it long ago.  Put up with poor service with their reps and their billing dept.  Bill Beavers and Neil Turner should be running a lemonade stand instead of an electrical provider.  They have no clue.

Pretty much bare minimum type of company.

I called to renew my electricity plan but had a couple questions about average billing.

The situation was that I had one super high payment month due to leaving the house heater on while keeping the backyard sliding door open while on vacation - and honest mistake that I am willing to pay for. The rest of my months were relatively low.

With a  z-value=2.67, the month in question is a significant outlier at the standard .05 significance level.  (If you want to see the data set, just let me know.)

I called to see if my outlier month could be anyway adjusted in the calculations for average billing to lower my monthly payments. Apparently not -well I guess thats the point of average billing.

Since there was nothing that could be done to adjust the outlier month I was going to switch electric companies to look for something cheaper. The customer service didn't even try to convince me to stay.

Sure, Cirro isn't the cheapest but I'm willing to pay a little extra for consistency from year to year.

3 stars because they did the bare minimum and never had my power go out. Monthly bill payments online was pretty straight forward.

Worst customer service I have ever dealt with. I moved into a new lease and my power was shut off by my landlord. I called to set up new service within 10 minutes . They required me to send my lease and had a mandatory 48 hour review period before turning my power back on. After explaining to supervisors that we had a newborn and this wasn't an option. Supervisors then put me on hold for 15 minutes and then hung up. I was forced to scramble, call another energy company to turn on power and cancel with Cirro. I would give zero stars if it was an option.

Two stars so the algorithms won't kick this out of the system- yes I'm about a week late on a bill. A disconnect notice would have been nice. Cirro has all my contact info, so snail mail, email, or phone are all options.
I'm sure the reconnect fees are a revenue source, but so is customer retention.

Had them for years, tried to set up auto pay for TWO MONTHS, several calls and holding, super bad customer service and finally when auto pay was not going to work apparently for them we switched companies. Bottom line Don't use them, there are better companies out here

If there was a way to give 0 stars I would.  First of all they don't know how to bill properly.  I've called almost every month I've had them to let them know I haven't received a bill and only have received a disconnection notice.  Every single time they say they've set me up for auto pay and that I will be getting an email and print bill and every month it's the same story.  They've shut my power off three times when I've paid my bill and have to go through oncor to try and get the power back on.  This time has been over 12 hours without power now because of their screw up with no end in sight WITH A PAID BILL.  Oh yeah don't be late paying your bill by even one day or you are disconnected.  Worst customer service on the phone as well, they do nothing.  Save yourself the headache and don't even try them out.  I'm cancelling my service.

Stay away trust me not worth it customer service and online portal have issues for payment. They will try to intimidate you with the contract termination fee. I have taken further legal step to resolve my case. Be worn

Wouldn't even give them a 1 star! They were so much better before the merge. The billing is confusing... if they bill and due date says March 30th then that should be the due date...disconnection notice for 5 days past your bill is ridiculous. So I guess the disconnect notices trumps your Due Date??? Stupid!  Then they want to charge about $300 to reconnect?  I've been a very long time customer but I'm leaving today. I definitely would not recommend this,energy company to anyone unless you like confusing billing and getting nickel and dimed!

Too Bad Cirro Energy doesn't offer any credit for putting a new energy efficient A/C in our home like Garland Power and Light does...

Worst customer experience. Lost our online payments and each person would say the same thing, even the supervisor. They don't make notes on their calls.

I am a business owner with nearly 100 vendors and Cirro Energy may be the worst in 20+ years of doing business.  They have no idea how to bill a client with multiple locations. They also had my power disconnected because of their billing issues.  I have left them and have moved to another provider.  Should have done it long ago.  Put up with poor service with their reps and their billing dept.  Bill Beavers and Neil Turner should be running a lemonade stand instead of an electrical provider.  They have no clue.

Ive had a terrible experience with Cirro. Their billing practices are deceitful and their customer service is the worst I've encountered in a really long time. I would not recommend Cirro to anyone.

WARNING - if you cancel service to move.  They will cut off your electricity in the morning of the move out date not at the end of the day so you could be moving in the dark and heat!   Even if you call them to turn it back on for 8 more hours they will make you sign a whole NEW contract.  It was ridiculous!    Their customer service people can only read the screen and can not alter anything.   It took me 20 minutes to sign back up listening to all the disclosures and at the end of the call they could not guarantee that they would turn it back on.   They have the worst customer service.  Buyer beware!