Mr. Electric of Dallas

I had a small electric fire. Mr. Electric got me scheduled and two electricians, Andrew and Jacob, came out on time. Andrew gave me two options, and said the less expensive one would work fine. The service was great and the price was less than I anticipated. My home is back to normal.

Disappointing experience with Mr. Electric - the service tech was on time and was friendly and polite but quoted me over $1000 to replace the LED puck lights underneath my cabinets (which are already hard wired) - this was even the less expensive option where they would give me lights that I could plug in ... which makes no sense since we already have the hard-wiring in place. The tech seemed baffled that I wasn't ready to just jump on board with that quoted price- i told him i was expecting a job that was maybe a couple hundred dollars. My husband writes the insurance for Neighborly so we try to stick with Neighborly companies but Neighborly- take note! It's clear from other reviews that Mr. Electric is not in-tune with its customers and being honest about the cost of the work that needs to be done!

I come from a family of engineers so once the tech told me it wasn't a wiring issue I just went to Home Depot, bought new puck lights, and installed them myself for $40. Next time I'll just call a local electrician and get a more realistic estimate as I definitely felt taken advantage of in this situation.

I called Mr. Electric on Tuesday afternoon to set up an appointment to get a quote to install a Tesla Wall Charger. I spoke with the girl and explained to her that I was available after 4pm and she said no problem, we'll set you up for tomorrow and you'll get a call from us to confirm when we're on the way. As you can see by the attached photo, I got a confirmation text right after that asking me to confirm my appointment for today, which I did right away.

Fast forward to today, and about 6pm and a no call no show from Mr Electric, I call the company to speak with Hailey (not sure on the spelling) and ask why no one called or showed up. She said she showed that my appointment was for TOMORROW between 12 and 5. When I told her that I had never heard of that information, she put me on hold and comes back to explain she just listened to her co-worker call me this morning and go straight to voice mail and leave a message. I told her I didn't get a phone call or voice mail from her and hadn't spoken with anyone about that appointment day or time. She becomes confrontational and instead of just attempting to solve the problem, tells me that she can go and send me the recording to prove that they called and left a voice mail. I explained regardless of what was left, I don't have a voice mail period. I said it would not serve my interest at all to say I didn't get a voice mail when I did. As she continues to argue with me, I just told her that instead, I'd go leave a review about my experience with her and find another provider.

As an aside, when I got off the phone, it seems my phone did send the voice mail to the spam folder and when listening to the voice mail left at 7:14am (so much for business hours), they call to inform me that they don't normally schedule appointments after 4pm and they can't guarantee they would have anyone available at that time, even though my first phone call emphatically made clear that I wouldn't be available until 4 and she scheduled it anyways. She then goes on to say that and by the way we do have a small dispatch fee of $49.95 to get a technician out. You're telling me that you have staff that takes a call, gets my information, goes through the entire process of booking an appointment that they KNOW they can't keep, and don't even mention that they charge you $50 to come provide you with a quote? What a laughable breakdown and ridiculous way to earn someone's business. And to top it all off, to have Hailey manning your phones who has no sense of let's just fix this problem but instead would rather be right. Judging by the other Yelp reviews, it looks like I dodged a bullet, but you'd be well served to steer clear of this company. For all the fancy text message appointment confirmations and things they use, it's clear they don't know up from down and now I know I was gonna get hit with a surprise charge just to show up and give me a price for the work I wanted. This way of doing business doesn't cut it in Texas guys.

During a thunderstorm, half of my condo did not have electricity. I called Mr Electric because they had a rating of 4.8 out of 5. Their electrician came and he looked at my fuse box inside my house and told me that half of my fuse was getting voltage. He then proceeded to go outside and check the meter box. He came back and told me that there are 3 wires that looked old and needed to be replaced. He said changing that would solve my problem. He said it would cost $429.00 if I wanted him to change it. I, of course, told him yes because I needed my condo to have electricity back again. I went outside with him and watched him changed the 3 tiny wires,  each of them only 12 inches in length. When we got back into my condo, we were both SURPRISED to see that half of my condo WAS STILL WITHOUT electricity. He then went outside again and came back after a few minutes and told me that three problem WAS NOT the wires, but it was the meter box itself. He told me that I needed to call ONCOR to have them replace the meter. After Mr Electric technician left,  I called ONCOR and told them the situation. They came out to check the situation. While ONCOR technician was outside checking on the meter,  they asked me what Mr Electric technician did. I told them that Mr Electric technician replaced 3 wires that he said was damaged. They ask to see the wires. When I showed them the wires,  they were SHOCKED because they said that there was NOTHING WRONG with this wires and that Mr Electric technician should have called them first instead of replacing the wires. ONCOR changed the meter fixed my electricity problem. Mr Electric charged me $429.00 and DID NOT even fixed my problem. When I asked Mr Electric technician for a receipt, he said that it would be emailed to me. I NEVER gotten any receipt or invoice from them in my email. I later called Mr Electric 4 separate times to ask for my money back and ask to speak to a manager, but no manager ever called me back. I did not get any response from them. I'm not sure how they got 4.8/5 rating?!!

The electrician that came out installed an outlet on a wall and put in a dimmer switch. He was here about an hour and a half and charged me $817. He flat out said he couldn't put a dimmer switch in because the outlet already had a ceiling fan and you could visibly see we didn't have a ceiling fan. I had to ask him questions to get to the fact that he could actually put in a dimmer switch. Not a great experience.

Do not use Mr Electric of Dallas. One of my breakers I thought was broken. I called to Mr Electric and they came over on time within their time frame came over for $49.75 diagnosis. He replaced one breaker and flipped up an upside-down breaker that was in accidently in the off position. He was here a total of less than 30 minutes. He charged me a total of $373 (including the visit fee). This was a complete rip-off. I wish i billed out at that rate for 30 minutes. I will never use them again and i suggest that you move on to anybody else. The only positive thing was he was a nice guy. I would have asked for an a$#hole if i could get a cheaper rate. I'm still really pissed off about the whole thing.

Called for a circuit breaker replacement from 15-20AMP.  $300!!!!!
Waaaaaay too expensive for a 10min job.
Technicians showed up not wearing masks!!
Don't recommend this company.

Referred to Mr Electric thru Angi's list.  Needed 3 ceiling fans installed to replace existing.  Easy job--8 ft ceilings.  Nice and experienced electrician, but price was $800--came down to $600.  That was still high, but needed work done before holiday weekend.  Gave us estimate for another project--very high.  Would not use them again, or recommend.  Although work was OK, prices are very high, and there are other licensed electrician's in this city.  Shop around!!!

I had Mr. Electric hang a couple of very big expensive light fixtures for me.  They did an awesome job.  Also they were available to come at my first convenient time window - so no long wait time.  Kasibu was the installer - super capable and polite.  He even went out to buy parts that I was missing for the fixture.  He was quick and on time and he did the fixtures with no trouble.  Just what I was looking for.  Also they stuck exactly with the initial quote they gave me, and I thought the amount was reasonable.

I paid $235 per light fixture to be installed with an additional $39 for a diagnosis. I paid less than that for the two light fixtures. I feel like I was scammed. Would not recommend this company unless you feel like throwing money away! Just do it yourself.

Absolutely terrible experience, couldn't recommend any less. I used this company for general remodeling work on a house in poor condition. My original request was to help bring the electric in the house up to code and to extend electric in a garage conversion. The original quote was not close to the complete scope of work required, required 3 more additional payments doubling the price and was only discovered upon inspections from the city - it took EIGHT failed inspections and 5 weeks of trying to reschedule more appointments to get this to pass the initial inspection. I am shocked they could have such a low grasp on what is required to bring a house up to code. This company thinks that the inspectors are difficult and that is their only excuse - apparently safety and following code is not their priority. Customer service is very responsive and makes you think your work is high quality, but unfortunately they can only pass on information to the other members of this company, who are extremely unresponsive. After speaking with Todd - the Master electrician, my experience only became worse as he was extremely rude, unhelpful and unprofessional  - culminating in this company pulling their permit and not completing the work that I paid them for (and not providing any refund). If you want a company to perform work not up to code - go ahead and use this one. If you want a job accurately quoted and with work done safely following code, definitely AVOID AT ALL COSTS.

The service guys were nice, but the price was robbery. I stupidly paid over $1,700 to have two NEMA 14-50 outlets installed in the garage. One was installed on the same wall and one on the other. This increases the price I do know this. However, we had a NEMA 14-50 installed at another property by another company and had the line run under the length of the house and through an exterior wall and it was a quarter of the price. there is no logical explanation as to the $1,700 price other than I was taken advantage of. I could have two of those run through the underside of a house and still barely get to HALF of the price Mr Electric charged for the garage install. They sent an email about feedback and I responded saying I felt like I was taken advantage of and would like be contacted. They never contacted and so I decided to leave a review. HAVE MORE THAN ONE COMPANY GIVE YOU A QUOTE BEFORE USING THEM. They did good work, but will take advantage of you. The service guy kept trying to upset me on a surge protector for the breaker box for an additional $400 or something. Scammy and over priced.

I was told that there was a $39.95 fee but then I got an invoice for over $200 for the diagnosis! They were dishonest.

Mr. Electric was able to get an electrician to my house within 4 hours notice and Cody did an excellent diagnosing my problem and coming up with the best solution.  Terry, who took my call, was sympathetic to my need for immediate service and Cody followed through to the end.  Mr. Electric will be my go to company in the future for all electrical needs.

Tom Garner
Preston Hollow

Wonderful experience... Fast service and technician very knowledgeable and price was great  would definitely recommend

Jr. Was EXCELLENT! I will be calling Mr. Electric for Jr. to come out and complete other things that need to be fixed. I have such an ease now that my house won't be burning down anytime soon.

So I've had a few months and some new developments that I feel like I can accurately rate Mr. Electric and say that I would not recommend them. My electricity adventure started in November 2018 when I noticed a large jump in my electricity usage. I went from using 700-1000kwh per month to 600-700kwh per week and it slowly started to creep up. At first I chalked it up to my new dual level HVAC. As a single female living in a house with a smart thermostat that would turn down when I was away, I was really surprised at the usage. Eventually I called around to find an electrician to see if they could find the culprit of my huge electricity usage. At this point I was around 1000kwh per week, which is an INSANE amount of electricity for a single person living in a house who isn't even home often, I just don't use a lot of electricity. Mr Electric told me they do these electric audits and sent out an electrician. I explained my problem and the guy didn't seem to think there could be electricity leakage he did a high level check and gave me a quote to redo my electric box and ground some lines and basically made me feel like I was just not versed in electricity and it probably just came down to my usage + the grounding. So I sort of ignored it for a few months until it really got out of hand. Nothing in my routine had changed and I'm at 1200-1400kwh per week! My electric bill was ~$700 in sept/oct. So finally I just cut the power to the house and slowly turned on each circuit until I found the one that is causing the leakage (10kwh per hour). So thanks Mr. Electric for coming out, not doing your job and making me feel silly so I keep paying ridiculously high electricity bills.

One of the Fluorescent Lights in our walk in closet went out, and since the house is 25 years old I surmised the fixture would need to be replaced so I purchased 2 fixtures . This was after trying to find bulbs to fit, and when the bulbs did not light, figured the fixture itself was shot. I contacted Mr. Electric through Home Advisor and they were prompt in returning my call and making an appointment. However when John came out he quoted $450 to use my lights or $375 to bypass the ballast using a different type bulb. I should have declined his work. In the end he admitted the bulbs were $8 each ( $32 total) and was completed in 15 minutes, but said it was his skill that cost so much.  Really?? NEVER ENDORSING THEM !!

On time and efficient.  Brandon was very helpful and completed the work that I needed done.  I would use them again.

I had called for repair of a light switch on my vent-a-hood over my cook top.  Cody was very polite and got right to the problem area.  He said they were having trouble finding  a comparable switch.  When they finally found one he informed me that it would be over $350.00 to repair the light switch.  Since I can buy a new vent-a-hood for about $450.00 with installation I was shocked..  I initially said that I would let them repair the switch but own further consideration I have decided to have another electrician give me an estimate.

Professional crew. Good communications from the office and good electricians. Will use them if I need an electrician in the future.