Hightower Service

First, I called at nearly 1p today, so of course they scheduled me for the following day. With an added opportunity to be called back today if there were any other scheduling changes with others. As luck would have it I did get a call from Hightower about an opening in 30 minutes or so of that call. Completely delighted with this opportunity and Nick showed up in 20 minutes or so. Got right to work immediately. He checked our equipment both inside & out then took care of our issues in about an hour. Hightower has always treated us right and have been honest about the repair process. Highly recommend this company.

Air conditioning went out on a Saturday, leaving us with an indoor temp of 87 degrees. We called our Home Warranty service, only to be informed that the company they selected didn't work on Sundays.
Fortunately my brother-in-law recommended Hightower. I called on Sunday morning and received a call back a couple of hours later. I explained the situation and they had someone call me within an hour to schedule at time to come by that day.
They Tech was prompt, knowledgeable and fixed the AC. I appreciate their quick response and ability to fix the problem in one visit.

Since writing my first review in 2017 we have purchased three more units at two additional properties from Hightower.  They continue to give great value for money (which is different than being the cheapest) and deliver perfection at every encounter.  To say that a business has never disappointed me once in well over 150 service or semi-annual maintenance encounters and 9 major purchases since 1996 is about the best endorsement I can give. Mike, Jeff, TIm, James, Diana, Dena, Nathan, Joe, Alex, and all the other folks who have been out to our properties over the years - keep up the great work!  Wishing you much continued success.  John Hightower - great job - a legacy achievement.

If you live in the Arlington area and need help same or next day help, call Hightower. Deno came when my breakers went out. It was just a simple reset but he took the time to teach this first time homeowner (me) how the breaker works, why it tripped, and what to do the next time it happened. Plus he didnt even charge me the full first hour. Deno was very responsive, respected my home, and was straight up honest.

A few days later my AC went out. I called at 2pm and the call taker said, I can have someone out first thing in the morning or this afternoon. Which do you prefer? I chose same day and Justin came to the rescue. He found the problem, recommended I did a leak search. To hold me over, he topped off my unit with refrigerant even though it was leaking. He came back 2 days later for the search. He found the leak and invited me up to see. He took the time to inform me about what went wrong, the most likely reason it happened, how to fix the problem, and here is the kicker recommended the upgrade needed to prevent it from happening again.  Justin kept me in the loop every step of the way. He was honest, respected me and my house, and I can tell he truly cares that I am comfortable in my home.

Mr. Hightower, your company has earned my business because of Deno and Justin. Those two are keepers sir. Dont lose them!

Yes! Yes! Yes! I was referred to this company by another electrical company who was completely booked. The day I called to request service I got an immediate call back and scheduled my appointment. I'm a new home owner so I'm still doing repairs and maintenance from my home inspection so I had a list of things to review. My appointment was scheduled first thing in the morning and I got the call that they were on their way before 9a. My visit ended before 11:30a and we looked at all outlets in a 4b, 2.5b townhome including the garage and attic. I can't compare prices but i feel for the amount I paid, the work I got done plus the customer service....it was worth every penny!

Excellent company! I was impressed with their professionalism and especially Tim's. I will definitely be calling them again if I encounter an issue with my AC.

We recently had to have our AC replace and Hightower did a great job. They came out quickly for our quote and they did a great job with the installation and communicating with us throughout the process. They exceeded our expectations.

Hightower fixed some issues with my system caused by my previous vendor and convinced me to buy a maintenance agreement with the incentive that they have a no fee guarantee which basically eliminates travel and emergency call fees.

The good news is that I haven't had any major issues in almost a year.. the bad news is that as soon as I did have an issue, they told me that they are discontinuing the no fee guarantee.  They gave me a myriad of excuses why they were discontinuing it, but none of them made me feel any better.

Less than two months after a routine maintenance, I started to hear a hissing noise coming from one of my intakes.  It turned out to be a loose blower wheel.  I don't blame Hightower for this, of course, but I am certainly skeptical about this happening so quickly after a thorough maintenance which specifically included inspection of the blower wheel.  The technician said that it is not impossible for a blower wheel to come loose all of a sudden, but my research into loose blower wheel issues reveals that most of the time this happens gradually.  They also charged me $307 to replace it, despite a blower wheel for my unit only costing $30 at most.  I can't help but wonder whether the price is that high in order to compensate for the no fee part of the guarantee.

I just wish I could find one, totally honest and reputable company that doesn't eventually try to deceive me in some way.  Surprisingly enough, Hightower is one of the few companies that has an excellent rating on the BBB and prior to my review here, not a single complaint anywhere.

EDIT: I just received the $307 back from Hightower apologizing for my inconvenience.  While I appreciate the generosity, I consider it more of a coupon for 4 free travel fees.  I would have been fine if they kept that and just told me they wouldn't ever be charging me any travel fees as long as I perform the repair.  Their office is literally a 10 minute drive from my house.

Just had a Carrier furnace/air conditioner system installed by Hightower.  As you can see by my rating, they did a superb job.  Professional and thorough adding many improvements over my old Trane system.  Competitive pricing.  When I got the bid from Hightower they spent a lot of time explaining what I needed and what I would get.  Previously, a major company in Arlington basically took no time and simply told me how much it would cost for a direct replacement.

Service man was on time and efficient but charged me $1350 for a $135 bill. Debited out of my account same day. Taking 5 days for refund. Will probably not use them again.

I'm always pleased with Ashton at Hightower. Ashton always goes the extra mile to make sure everything is done thoroughly and with care to our property. He is very knowledgeable,respectful and kind. I can trust him to do exceptional work!

Hightower does a phenomenal job.  We have been using them for years.  They are reliable, dependable, and always give fair pricing.  Also, when we have had issues during the summer, they have always been able to come out in a timely manner.

I have used Hightower for both my business and residential services. They have saved me countless hours of chasing the lowest price (which usually isn't). There techs come equipped with the tools to do the job. And if they don't have the part, they have a support team bring the part to the location. Their techs and support team make the company.