Best Toilet Installation in Chicago IL

My experience with this business was literally the worst experience I have ever had with a vendor or contractor.

My initial issue was needing to replace a faucet cartridge on my tub to adjust the water which was estimated to take 1 to 1.5 hours. The tech that came out was on the phone the whole time w/ John P. (he refused to give me his full name but I saw it on the caller ID) the lead trainer. It was clear she was struggling with the job. I would have been ok w/ her saying that she couldn't complete the job and I would have paid her for her time. Instead, I got an update on the app saying that the time estimate to complete the job changed from 1 to 1.5 to 4 to 5 hours. I hadn't planned on it taking that long and had to return to work as I had to take time off yesterday (and most of the next day) to be home to deal w/ this. She left after two hours without replacing or repairing the cartridge and reinstalled the faucet backwards so that the hot / cold lever was on the wrong side. I then immediately got a bill for $250 w/ the faucet installed incorrectly and the original issue unaddressed.

Later I noticed that the bathroom directly below the one where the tech was was now soaked in water. I notified Fixer of this as well as the original issue not being resolved and the faucet being installed backwards, and a second team came to try to fix what the first tech had done. They said there was now a leak in the wall behind the faucet that the tech had worked on and turned the water off. They called John P. He said he couldn't do anything and I would have to call customer service. I repeatedly asked for a contact (name and number) of someone at Fixer to help me resolve the issue. He would not provide it nor would he provide his own name or contact number, though I saw his first name and initial of last name on the tech's phone. I could hear when he was talking to the tech saying I'm sorry you have to deal with this @#$$ referring to me! At no time did he ever apologize to me for anything that happened or give any other suggestions about how to fix the issue they had caused other than tell me I had to call customer service.
I did get a call from a customer service rep who said they could perhaps turn it into their insurer but that would take a long time. Her attempt to solve the problem was to provide some referrals for a plumber at my expense to correct an issue they caused. When I insisted that someone who could resolved the issue be sent today since at this point I don't have any water rather than having a plumber come out they sent a 3rd Fixer team. After a couple of hours, they said they couldn't fix it. The customer service rep said that if their team could not address the issue she would have a plumber come out. That didn't happen.

After three visits from Fixer I still didn't have the original, quite simple issue addressed, had no water at all and a leak in my walls!
After it became clear they would not adequately address the issue, I called a plumber. He identified the source of the leak in about 5 minutes and cleaned the cartridge which corrected the issue that I had called Fixer about in the first place. Unfortunately, this resulted in a significant bill that I now had to pay, as well as additional tiling work around the tub faucet which he had to rip out to repair the leak. I haven't even looked into the possible damage in the walls yet from the leak.

At every turn, this company could have resolved this issue and for some reason chose not to. I really wanted to like this company as it appears they are very pro LGBTQ and employ quite a few women at their company which is atypical in my experience. What a disappointing, demoralizing experience.

The 24/7 Service Team was awesome! Jose Castaneda and the other team member provided me with excellent service from the moment of contact until the job was over within the one day time frame which was actually a few hours. Not only was my issue resolved, but his plumbing expertise resulted in better service. Initially, I needed my toilets repaired. Jose suggested that I replace the toilets. He told me the brand and where to purchase. I purchased them immediately, and the next day they were picked up- by Jose and partner and installed. I couldn't be more pleased with the new toilets!  My home has never been more pleased! The team was efficient, knowledgeable of ALL plumbing services, polite,  and HONEST! Not to mention- the costs were reasonable. If you don't contact 24/7 Service Team for ALL of your plumbing needs- you'll be disappointed!

Rosso did a great job with the shower faucet, replaced a light switch and 4 ceiling lamps for me.

Carlos did a quick and great job. He texted me in advance to see if he needs to buy fixtures before he came, which not only saved time for we both but reduced the potential cost when I need to wait for him to get new ones.
Thanks Carlos!

OneStop Pro is very professional.  They do everything they can to save you you money.  They tell you what the problem is and your options.  Their prices are fair, they don't try to rip you off.
I have used oneStop Pro twice now and will call them again when the need arises.

When other handymen refused to work on my job, Rob stepped up with his crew to get it done.  Alex was great when he showed up and got things done quickly.

I would recommend them and use them again.

Like most 50-year-old houses, my parents' home needed some fixing up. I made a punch list and called Kevin. He came out and gave me a very reasonable estimate, and did an excellent job on the home repairs.

Kevin is very knowledgeable. He takes pride in his work and also takes the time to explain different options for approaching a particular job.

I plan to hire Kevin again for some home upgrades. One of my parents' neighbors has since hired him for a woodworking project, and she has been very satisfied as well.

Kevin has become our go-to guy for home repairs and upgrades. I highly recommend him!

I can not recommend Kevin at Enigma Electrical more highly!  He is a consummate professional, a kind person and a very talented electrician.  I had an urgent project in my vintage condo with VERY old wiring, as my condo was going on the market and the electrical needed to be fixed on a Sunday.  Kevin doesn't normally work Sundays, but he understood my dilemma and urgency and he rearranged his schedule to come and help me on his day off.  He was not only comfortable dealing with a tricky electrical situation, but he was delightful to talk and laugh with.  I couldn't be more grateful!

Joe and his team did an amazing job with a comprehensive renovation of the entire first floor of our condo, including the kitchen, all flooring, lighting, fireplace, pantry and half bath.

The quality of the work performed and value provided was top notch. It was very apparent that all of Joe's employees take a great deal of pride in their work and I felt that they genuinely cared about doing great work for my family.

We couldn't be happier with the result and we look forward to working with Joe and team on several other big projects around our condo. Most highly recommended.

Loved guy showed up in a mask. He was polite, efficient and prompt. I plan to have him do some work for me after the thanksgiving holiday.

My family, friends and I have hired Don to help with all sorts of different tasks: plumbing, clean up, door lock repairs, he even hung a large picture on the hall above my stairs, which was really tricky to get at. He does it all! Very responsive, reasonable rates and Don is just a pleasure to work with.

My parents home needed several things repaired and replaced. I spoke to several different companies and decided that Alex's was the best fit for my needs. I'm glad I chose him, he was responsive, fair priced, on time and capable of doing everything. Once the work was completed my parents and I were very happy with the work.