Colin R.
07/10/2013 12:00:00 SA
I needed a new fan installed in each of my two bathrooms in my condo. I liked the service Joe provided when repairing a broken lock (from essentially a break-in) and so I thought I'd give him a call again. He was able to help me understand that completely replacing the fans in my bathrooms would be a very time-consuming undertaking that would also require significant manual labor that included replacing some of the ceiling after he ripped the old fans out. I was a little disheartened at his assessment of the situation because I had already purchased new fans to be installed. Joe did tell me that the cheaper, and easier option would be to replace the motors in the old fans and get them running in just a couple hours. Long story short, he replaced the motors and got the fans working again. If that was the end of the story, he would have a 5 star rating.
I'll admit that Joe is able to fix just about anything. I've had good success with his work, although he does charge $90/hour for labor. (Which knocked his rating down one star.) But during the last visit to fix my bathroom fans, he was quick to identify a number of other things he could fix in my condo if I let him. I let him fix a few other things but realize now that I paid for it, literally. I take the blame for not keeping him focused on what I originally called him to fix, the bathroom fans, because at the end of it all I ended up paying for the time he spent talking with me and tinkering with silly things that didn't really need to be addressed on this visit.
The other part of the service call that was frustrating is that he needed to leave my place to pick up some parts at a local hardware store. He called ahead and said the store had what he needed so he left to pick them up. Upon his return, about 45 minutes later, he did not have the parts he needed and said he would have to come back another day to finish the job. Not that big of a deal. The real issue is that not only did Joe expect me to pay him for the time he spent in the car driving to get parts that he didn't bring back, the job was going to span two separate days AND he wanted to charge me a $40 service call fee for both trips. I was taken back by this because not only did the estimated 3 hour job unfold into over 4 hours, it spanned two days and I was being charged for him to drive around in his car. I did not take very fondly to this and made sure to tell Joe. He ultimately 'waived' the second service call fee that he shouldn't have charged me and completed the job on a day about two weeks later. (Minus a second star because I had to unnecessarily argue my case and win.)
When he left my place after the first visit, he did NOT clean up after himself and I found myself sweeping and cleaning up his work mess. If he was coming back the next day, it wouldn't have been a problem but when he left he said, I'll call you when the parts come in a we can schedule another appointment. Thanks buddy but next time, please clean up after yourself. (Minus another star.)
I don't enjoy arguing with service people because they know infinitely more about what they are doing than me. I understand it's a business and they need to make money, which is why I call for their help for fix things and defer to their expertise in all cases. Will Joe the Handyman get the job done? Yes. Will he do quality work? Most likely. Will he clean up after himself? Not consistently. Will he charge you for a service call and $90/hour? Yes. Will I call him again? Only if other handyman services fail me. Sorry, Joe.