Description
Tackle all items on your to-do list in as little as one visit! Anything from electrical, plumbing, drywall, painting, door and window repairs, to TV mounting, furniture assembly, and smart home device installation - you name it, we can likely do it! Our Fixers are vetted, background checked, and trained. We are a culture of honesty, service, learning, and inclusivity. As a B Corporation certified company, Fixer specializes in a variety of handyman and home repair tasks by meeting the highest verified standards of social and environmental performance, transparency, and accountability. We're Chicago's most trusted Handyman Service with over 15,000 5-Star reviews from tens of thousands of customers. Give us a try, you'll be glad you did. No task is too small for us!
HISTORY
Established in 2017.
Fixer is a public benefit corporation and certified B-Corp, founded by some of the same people who founded GrubHub. We are all homeowners, DIYers, parents, and professionals like you. Our team consists of 50+ (and growing) men and women dedicated to making the home repair and maintenance experience simple and pleasant, while also providing real, sustainable career opportunities for men and women in the communities we serve. Founded in 2017 and headquartered in Chicago, IL, Fixer is now servicing Dallas, TX, Phoenix, AZ, Denver, CO, and Seattle, WA. We are growing fast with more cities to come!
ABOUT BUSINESS OWNER
Fixer is not Mike's first foray into entrepreneurship: after he graduated from MIT with degrees in electrical engineering and computer science, a quest to order pizza online led him to cofound the food delivery service GrubHub, which he led from 2002 to 2014. As GrubHub grew--and with it, the gig economy it helped create--Mike realized that even when pursued full time, gig-based jobs are kind of a dead-end for those seeking long-term career growth. The gig economy is a bit of my Frankenstein's monster and Fixer is an answer to that--it's a very intentional, W-2 employee, career-oriented model. Mike details his professional evolution in a memoir, Hangry, to be published in 2023.
SERVICES
Caulking, Door Installation, Lighting Installation, Plumbing Services, Bathtub and Shower Repair, Drain Installation, Furniture Assembly, Garbage Disposal Repair, Installs Customer Purchased Materials, Baseboard and moulding repair, Closet door installation, Doorbell Repair, Shelving repair, Window screen repair, Picture and Mirror Hanging, Leak Detection, Sink Installation, Smoke Detector Installation, Toilet Repair, Faucet Repair, Faucet Installation, Outlet Installation, Appliance Installation, Door Repair, Drain Cleaning, Garbage Disposal Installation, Home Theater Installation, Lighting Repair, Circuit Breaker Repair, Doorbell Installation and Replacement, Shelving installation, Window repair, Outlet Repair, Pipe Repair, Residential Services, Sink Repair, Toilet Installation, Wiring Repair, ,
Reviews
Rong W.
04/05/2023 12:00:00 SA
Really great experience. Very transparent with pricing. The technician was on time, very thorough on explaining what the issue was and what needed to happen. Definitely will continue to use their service.
Fixer did an excellent job replacing the basement front door on my house.
The door is not standard dimensions, so the job took two steps:
1. Have Fixer order the door and wait for it to come in
2. Have Fixer pick up the door from Home Depot, abd Fixer install the door.
C J.
10/03/2022 12:00:00 SA
Called Fixer to have a few items repaired. Juan arrived on time and, upon review, thought the plumbing job was beyond his scope. He completed the remaining repairs literally with a few minutes -- and the bill reflected that. Juan was considerate, thorough, and a quick worker. After he left, I rec'd a text from Fixer with 3 plumber recommendations. I chose Rocket Plumbing based solely on that recommendation. I've learned to trust their recommendations and today's was every bit as reliable.
I've relied upon Fixer several times in the past and will continue to do so in the future.
Quick | communicative | professional
Quick: I needed to replace my overhead microwave unit in my apartment. I reached out to 8-10 different handyman services, fixer was the first to respond. They also were the first to give a quote that was responsible and didn't look the haggle.
Communicative: when fixer reaches out, they have a texting service that they communicate through and have you save in your phone. The texting service Walk's through payment, scheduling, and any changes or updates. After scheduling me a few days later a new appointment time opened up and the texting service alerted me and I made the appointment for the new time.
Professional: fixer had two people come. As soon as they checked in, I received an email/text that said the people had checked in and their estimate for job length. They best their estimated time by 30 minutes which saved me substantial dollars from the initial estimate.
Pro tip: use the Yelp handyman feature for looking for a handy man.
The bots and text messages are a coverup for a lack of communication and customer service.
We made an appointment with Fixer during a weekday, for which my wife stayed home from work. 15 minutes after the time they were scheduled to arrive, we received a text saying that they wouldn't be able to keep the appointment, asking us to reschedule and offering a $50 discount. My wife makes well over $50 a day!! This bad news was sent via text and after I responded and prompted a reply, we heard no more from them.
The $50 discount would've been easily absorbed by the Fixer's exorbitant fees. I'm leery of a home repair company that can't even honor their own appointment schedule. I understand that things happen, but at least take full responsibility and go above and beyond to remedy your mistake.
The repairs were done quickly and professionally. This was much easier and quicker than I thought. Prices are great and they are very transparent about costs. Definitely recommend!
PS: I was able to book them and communicate with them online and with texts which is another big plus for me that I didn't have to make any phone calls.
This past winter, our pipes froze so we had to cut a hole in the wall in order to access the pipes. Months went by and we kept putting off getting the hole patched. The Evanston Moms FB page had recommended Fixer so I reached out and they were able to respond quickly and with a competitive quote. They did a great job patching the hole, were very quick and quiet, offered to take off his shoes and wore a mask, and at the end of the day, the guy pointed out my walkway had both a dead bird and a dead mouse (eww) which he offered to dispose of if I could get him a bag. I told him I would take care of it but I really appreciated his kind offer and going that extra step to do something completely unrelated. The best part? I referred my sister to their services and I got a credit! I'll definitely be reaching out to them for future jobs.
They are fantastic! It's always easy to book them. They're always on time and fix the problem quickly. They do a great job. I really recommend them.
This is a long-overdue review of an excellent business! I've had them come for two jobs at my house: redoing closets and refinishing a cracked and peeling ceiling in the kitchen. Both jobs were done flawlessly by workmen who were professional and friendly. Compared to many conrators that take your money and do bad work, or take your money and leave a project half-finished (I've experienced both), these folks are conscientious, careful, and make sure that you're happy with the product. I will definitely come back with more work for them!
Gail M.
09/08/2022 12:00:00 SA
We've had Fixer five times now and have been super impressed with their reliability, skill level and communication. They ALWAYS show up and they do what they say they're going to do in the time frame they say they'll need. Their rates are fair. Beck L is our favorite Fixer--incredibly competent and very pleasant. We also like that Fixer offers its staff decent benefits and guaranteed hours, so it's not a situation where a corporation is squeezing gig workers for every dollar they make. It's a company we feel great about supporting.
Ben V.
02/08/2022 12:00:00 SA
Spencer and Angel arrived on time, were professional, courteous, and took the time explain what they were doing. We had a light, three switches, and an outlet replaced and, like any old home, nothing was simple. They were able to make the necessary adjustments so everything fit and works. I recommend them.
My fixer bought caulk for my job, which i was billed for. He offered to go to Home Depot to buy for me. They charge a very high fee for this service so don't do that! When he finished the job he took the unused caulk with him, which I paid for. I would never use this company again for any services!!
James M.
12/09/2021 12:00:00 SA
Very well done, came with a different solution and were very efficient for the work. So much so that we signed up to have them as a reoccurring service.
Great and speedy service! Was able to schedule an appointment within a day of posting an inquiry. Priced much cheaper than other plumbing services too. Would definitely recommend.
Uzair S.
08/05/2022 12:00:00 SA
This used to be a good honest company. Now they have no clue of what the customer needs and just send people out who either can't do the work or it's beyond their ability. Stay away and work with a real electrician or plumber. Fixer is no better than a high school kid I can hire for sheer labor.
Matthew P.
07/06/2022 12:00:00 SA
Quick and responsive with a wide range of skills. Helped with hanging large items, fixing a broken window, and leveling a wobbly toilet.
J B.
07/10/2021 12:00:00 SA
Cancelled 10 minutes before the appointment and ask to reschedule days out. That's all there is to say. Auto fail
maria m.
08/05/2020 12:00:00 SA
I want to send a big shout out to David N Kenny for an awesome job building my new gazebo. I am so happy.
C.C. H.
10/09/2020 12:00:00 SA
We had an excellent experience with Fixer; the website was very easy to use, text updates were clear, and the repair person showed up on time and worked quickly and effectively. He even finished ahead of time and left the workspace tidy.
Shamontiel V.
10/05/2020 12:00:00 SA
Overexplainers are my favorite people. Considering the headache involved in going to one particular hardware store with men either underestimating that I know what tool or supply to use or ones that are more interested in everything but repairs (happened today), I love that Fixer contractors always talk to me like I have a working brain. With three different contractors, all of them were professional, polite, patient and comfortable explaining what the issue was.
Although this started off as a couple missing screws and some wood testing, it did evolve into replacing one step. (I had a hunch it would.) But the bigger picture is I fully understood what Jeff was doing, what our board was paying for and had a general idea of how long it would take. I also respect that he tried a few different ways to fix it before going straight to a store to charge us for shopping. As with the other two Fixers, I would hire them again. They are all good at doing their jobs plus customer service. It is a breath of fresh air.
Fixer came told us the water needed to be turned off. Led him to where the shut off was located. He then informed me he was not allowed to assist in shutting the water off. So, we couldn't shut water off. Charged $130 for nothing!! Next day maintenance man turned water off, I did the job myself in 5mins!!
As always quality work repairing odd things. Always pleasant representatives in every aspect of the encounter.
I was referred to Fixer by a friend that uses the services quite often. Let me tell you this has to be the best thing since sliced bread, especially for busy single folks who don't have time to figure how to get basic work done around the house! Steven S. exceeded my expectations!
If recommend giving this company a try! You will not be sorry! Thanks FIXER!!!
Megan M.
03/08/2021 12:00:00 SA
Had a great experience with Linda today! Helpful advice, successful work, on time (precisely) arrival, and easy interactions via the website/app. Thanks, Linda!
It's been a great experience so far two calls. One for electric fixture and another for faucet replacement
John M.
01/01/2022 12:00:00 SA
Fixer helped clear a bathtub drain. They were knowledgeable and efficient. They couldn't clear the trap as it was frozen. They are handymen, however, not plumbers. Their price was very reasonable.
Daniel D.
02/06/2021 12:00:00 SA
Have had multiple service calls and multiple Fixers out but the results were always the same - great work from a professional who is not there to sell you or give you a runaround.
Charles did a great job installing my two ceiling lamps and 3 switches. Very happy with the service and the prompt communication.
I'm obsessed with Fixer! Recently, I moved into a new place that needed minor repairs to make it feel like home! I texted Fixer with a list of about a dozen things, and within a few minutes my appointment was booked.
My fixer showed up on time the next day and completed everything on the list. She moved quick but also explained things to me and gave very helpful tips and advice. Also, she was very nice to my dog and super cool about me attending my WebEx lecture while she was working around me.
They also will run to the store for you so if you don't have all the supplies, they will get them. One thing I noticed is that they really pay attention to the notes you put into the job description. For example, one of my items was installing a smoke detector and carbon monoxide detector and my fixer brought batteries - I already had them but I am impressed she was super prepared!
I was quoted a price of $119 an hour, with $79 an hour shopping fee + cost of items, all prorated to the minute. A little more expensive than the local handypeople on Yelp, but the customer service, ease of booking and ease of payment on top of the great service make it worth it in my book.
* Fixer wore her mask at all times and was super mindful of social distancing *
Highly recommend! Fixer is a wonderful service that makes life easier!
Daniel T.
08/03/2021 12:00:00 SA
The correspondence between company and customer was excellent. However, the appointment was cancelled by the company 2 hours before service time. PTO was processed and taken for this particular service, making this disruption massive and unprofessional. Would not be able to be a judge of quality of service, but reliability is a major problem.
Garbage. Made appointment, technician didn't show. They pushed the time back 3 hours and the technician didn't show. I had to contact customer service to cancel the appointment. No outreach, no explanation, nothing. Do not use.
A small plumbing job turned into a bigger job but Linda was extremely quick and professional completing the job in a superb fashion. Will use again for future jobs for sure.
Sizwe K.
01/08/2021 12:00:00 SA
This is the 3rd or 4th time using Fixer for a home improvement project and these guys are great. The are always in time, very professional and work quickly and efficiently. If you have any home improvement project it seems like they will be able to do it faster and more effectively than anyone else at a very reasonable price. I look forward to using them in the future they are now my only choice when it comes to projects I can't do myself around the house.
Eligio was incredibly thoughtful, meticulous and thorough in his work to help me get a pigeon (and what turned out to be baby pigeons under my rooftop deck. I cannot thank him enough for his help. I appreciate it!!!
Super great service - my technician Jennifer S. was super knowledgeable and friendly, and worked really quickly. She showed me everything she was doing along the way and taught me a few things as they came up in conversation. Would absolutely use the company again and definitely would request Jennifer - she was outstanding. Thank you!
Rescheduled multiple times. Showed up and pretty much just guessed what might be wrong without really a conclusive answer. Would not recommend for electrical. Definitely not worth a $120 for somebody walking through all the steps I had already done. Save your money for professionals.
This was a very positive repair service. As a new homeowner, any unplanned repair is stressful. Wiley was very personable and timely. He made sure to clearly communicate the issue and possible solutions before executing. I would recommend the Fixer team to anyone! Thank you!
Excellent work. On time, worked quickly and answered my questions as they came up during the work. I've tried other gig type services for basic home repairs before and had mixed experiences. Their work is done by employees so based on my experience seems to be a better model. I will definitely be using this service again.
Timely, professional and great work. Will definitely use again. Carlos finished the job quickly and was very friendly.
I highly recommend the Fixers! Great quality work & very efficient.
Todd G.
09/02/2020 12:00:00 SA
Wayne was great and did great work. Only downside was that all of the info I input into Thumbtack wasn't sent to him, so he couldn't complete all of the work I needed done.
Corey F.
07/04/2021 12:00:00 SA
I've used fixer about 10 times in the last year and each time was a very pleasant experience. They even did a partial remodel of two bathrooms for me with new paint, vanity, mirror and light and I paid much less than a general contractor would have charged. Very easy to book and responsive.
Xiao P.
08/07/2020 12:00:00 SA
Carlos did a quick and great job. He texted me in advance to see if he needs to buy fixtures before he came, which not only saved time for we both but reduced the potential cost when I need to wait for him to get new ones.
Thanks Carlos!
We tried Fixer for the first time to re-caulk our shower and sinks. Their customer service is fantastic - responsive, helpful, respectful. They initially sent a fixer who didn't do a great job but quickly remediated the issue with a highly experienced one. Gwen was awesome!! She came on time, kept us informed, and was thoughtful and meticulous in her work. It was also really refreshing to see a woman trained in handy work. The 4 star rating is for the initial snafu - we have a baby so it was tough to make time and clean before/after the first fixer during COVID, only to have to repeat the process again on a weekend.
Ben N.
10/08/2020 12:00:00 SA
Our experience with Fixer was great. Carlos came by to help us install a new smoke/carbon monoxide detector, and he was friendly, knowledgeable and very efficient. I happily recommend Fixer for your repair needs!
The fixers I had were on time, polite & did good work.
Carlos was great - very professional. He gave me a time quote before beginning and actually finished in less time, so I felt that was very honest. I just booked my second appointment with them.
Brian K.
07/07/2021 12:00:00 SA
I now use Fixer for the home repairs I used to handle but I just don't have the time, or my expertise is out of date or comes up short. I have never been disappointed. It's a lot like having a staff of trades and crafts experts literally at my fingertips, and much more responsive than competing services I have used.
Great to get some nagging projects taken care of by Ricordo! He did a wonderful job--high quality and very efficient!
Feliz was awesome! Very knowledgeable and efficient. Will definitely use this service again!
I bought a condo in an iconic Chicago high rise and I didn't know where to start to get all the little things addressed, but Patrick from Fixer was a dream! The leaky faucet will get repaired, the loose faucet got repaired and my punch list of silly little things has been turned over to someone with skill, creativity and with whom I trust and have the utmost confidence. Patrick was quick and effective; his problem solving skills are exactly what I needed. Well done FIXER! Looking forward to the return visits to continue on the list. Highly recommend Fixer app- easy to use and leaves very little to imagination.
Kate W.
09/10/2020 12:00:00 SA
Fantastic service. Fixer did a variety of jobs and everything was done perfectly. He even did some plumbing jobs for which I would have had to make a separate call to a plumber. I thoroughly recommend Fixer!
The experience with Fixer was an absolute joy. They came on time, and fixed and installed everything that we requested in a timely, safe and technically sound manner. I would highly recommend them for all of your home needs.
Siri V.
03/05/2021 12:00:00 SA
Hired Fixer to replace a bathroom vent. Scheduling was super easy and they were really nice about me having to reschedule. Kyle and Orion did a great job on the replacement. They were really fast and answered a ton of my questions. Would definitely recommend!
Since the first time I contacted Fixer, they did a good job. Good and easy communication. Ricardo was on time and ready to work. He gave me some advises to avoid the issue happens again.
I was able to book someone to come out to mount two lamp wall scones within a few hours. Ricordo serviced my request and was here earlier than anticipated, which was ideal. His work was of high quality, he was covid compliant and was very polite. Highly recommend Fixer as well as Ricordo.
Awesome work very professional and it didn't take long for them to get the job done...I'am very satisfied with the results
On time, quick friendly service, and they even ran to the store to get an extra supply to make sure the project looked perfect. I'm beyond pleased--also very safety conscious. Highly recommended!
Carlos was polite and showed up with a mask which I greatly appreciated. He was very helpful and communicated what was going on throughout the appointment. When the repair needed a new part, he quickly ran to the nearby hardware store to get what was needed as well.
Smokeydoke100 ..
8/25/2020
Fast, clean, professional work at a fair price. A company you can truly depend on.
Everything was great. Super friendly guys. Worked quickly and the job was done in no time. And I was able to get an appointment super quickly. The whole Fixer process is so easy.
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